Location : Remote (work from home) Stand Out of the Cloud. At Sherweb, we believe there&apos;s always a different way forward. We help businesses navigate the cloud with confidence, curiosity, and expertise, and we bring that same mindset to our people. If you&apos;re looking for a place where you can challenge assumptions, explore new opportunities, and build a career that&apos;s uniquely yours, you&apos;ve come to the right place. Here, you won&apos;t be asked to fit a predetermined path. You&apos;ll be encouraged to discover what&apos;s possible and go further than you thought you could. Here&apos;s how you will contribute to the success of the company Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our direct customers as well as from our partners. Succeeding in this role means having the customer&apos;s concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct clients, partners and other key stakeholders. Here&apos;s what your day-to-day will look like in this role <ul><li>Ensure the timely and successful delivery of Sherweb&#x2019;s solutions according to customer needs and objectives.</li><li>Accompany our customers on their journey of learning but providing full platform training, onboarding and supporting both new and existing customers.</li><li>Collect customer feedback and identify opportunities to continuously improve our product and service offerings.</li><li>Provide pre- and post-sales support.</li><li>Play an important role in retaining our customers and partners by offering best-in-class, efficient and professional solutions as required.</li><li>Have a strong focus on first-contact resolutions and problem-solving with a high sense of urgency to understand and resolve customer issues.</li><li>Drive customer engagement and delight through meaningful and memorable conversations. </li></ul>Here&apos;s what you need to have and master to get the job <ul><li>You are driven by helping customers.</li><li>You take pride in resolving issues within tight timelines.</li><li>You are passionate about Customer Experience and in delighting them at each contact.</li><li>You are a natural, personable and dedicated team player.</li><li>Prior customer contact experience (telesales, call center, helpdesk).</li><li>Familiarity with Managed Service Providers (MSPs) and their operations.</li><li>Excellent communication and interpersonal skills. </li></ul>A Workplace Built For People Who Like To Explore <ul><li>A welcoming and diverse culture where different perspectives help us discover better ways forward </li><li>Modern tools and technologies that empower you to do your best work </li><li>A results-driven environment that values initiative, curiosity, and fresh thinking </li><li>The freedom to take ownership, try new approaches, and make a meaningful impact </li><li>Annual performance and compensation reviews that recognize growth and contribution </li><li>Talented, supportive colleagues who are always willing to share knowledge and learn from one another </li></ul>A flexible total rewards package designed around you <ul><li>Competitive base salary </li><li>Vacation entitlement that recognizes your previous experience </li><li>Additional paid time off to rest, recharge, and come back inspired </li><li>Flexible benefits that adapt to your needs and stage of life </li><li>Flexible savings options to help you plan for what&apos;s next </li></ul>The freedom to grow your way Your career doesn&apos;t have to follow a predetermined route. Whether you&apos;re looking to deepen your expertise, explore a new role, take on bigger challenges, or discover skills you never knew you had, we&apos;ll give you the space, support, and opportunities to make it happen. And of course, there&apos;s SherwebLife Our people are spread across different locations, backgrounds, and experiences, but we make time to connect. From virtual events to in-person gatherings, SherwebLife brings us together to celebrate, learn, have fun, and create memorable moments throughout the year. Stand Out of the Cloud. Discover how far your curiosity can take you. LI-AG1

Agent, Cloud Solutions (Sales)

Rathbones Tailor is an online formalwear hire business. Customers book suits, morning wear and Highland wear through our store, wear them for their event, and send them back. We have been trading for five years, the last eighteen months on our current Shopify site, and have completed over ten thousand rentals. Customer service is where this business lives or dies. A hire order is a promise: the right outfit, on time, a good fit, an easy return. Get that right and customers come back and tell people. Get it wrong and they remember. That is why we treat CS as a function to lead properly, not a queue to clear. Why this role exists This role steps in to lead our customer service function and own it outright. You are the person the rest of the team brings a CS question to, and the one accountable for how customers are looked after from first enquiry to final return. This is a lead role in the fullest sense. The systems work today, but &quot;work&quot; is a low bar. We want someone to come in, understand how customers actually move through a hire, and rebuild the CS operation so it is faster, calmer and less dependent on any one person. You will not be handed a finished playbook to follow. You will write it. We are actively looking to put new tools and AI to work here. A large share of our contact is repetitive and predictable, which is exactly the kind of load that automation and AI-assisted support can take off a person&apos;s plate. We want someone who is hungry to build that, not wary of it: someone who will automate the routine so the human time goes to the cases that actually need judgement. The shape of the job You own three things: 1. Run the function. Own the customer inbox and the full lifecycle of a hire enquiry: pre-order sizing and fit questions, order status (WISMO), exchanges and size swaps, delivery issues, returns, and late-return chasing. Hit response and resolution targets across the trading calendar, including our summer and pre-Christmas peaks. 2. Build the systems, lean on AI. Diagnose where the current process leaks time or goodwill and fix it. That means macros and templates that actually match our situations, clean escalation paths, and documentation that lets a new joiner pick things up in a day rather than a month. Above all it means using automation and AI to take the repetitive volume off people: an AI-assisted triage and response layer for high-volume queries (order status, size swaps, late returns) so the team spends its time on the cases that need a human. You will have real say over the tooling and be expected to make the case for it and put it live. 3. Lead it, and keep the Director in the loop. You run this function so it is genuinely handled, not watched over. A short weekly update and a fuller monthly one keep the Director across the numbers, the wins, the pain points and anything that needs a decision at his level. You come with a read and a recommendation, and he clears the path where you need it. First 90 days Learn the hire lifecycle end to end and shadow the current process before changing anything.Map every recurring query type and its current handling time, and identify the top three drains and which of them AI or automation can take off the team.Ship a first round of improvements to templates and triage on the highest-volume query types, with an AI-assisted layer where it earns its place.Stand up the weekly and monthly reporting rhythm.Produce a written CS operating manual good enough to onboard a new joiner without you in the room.What good looks like Response and resolution times hold or improve through a full trading peak.A recurring query that used to take a person now takes a system, and the share of contact handled without human touch climbs quarter on quarter.The Director hears about CS through your reports, not through customer complaints or a problem that has already escalated.Documentation is strong enough that the function does not wobble when someone is off.Customers finish a hire feeling looked after, and come back.Who you are Essential Several years in ecommerce or DTC customer service, including a team-lead, senior or ownership-level role.You have built or meaningfully rebuilt a CS process, not just worked inside one. You can point to something you designed.Comfortable owning a function solo and remotely. You are organised, you close loops, and you do not need someone standing over you.Fluent with helpdesk tooling (macros, workflows, triage, reporting) and quick to learn new systems. Shopify experience is a strong plus.Excited by what AI and automation can do for support. You like the idea of handing repetitive work to good tooling, and you have a feel for where it helps and where a human is still the right answer.Clear, calm written communication. Most of our customer contact is written, and so is your reporting.Genuinely good with people under pressure, including the awkward cases: a late return, a fit that is not right the week of a wedding, a delivery that slipped.Nice to have Experience in hire, rental, subscription or any model where the same item comes back and goes out again.Hands-on experience deploying AI support tools (AI chat, automated triage, agent-assist, help-centre automation) and measuring what they saved.Experience writing SOPs or operating manuals for others to follow.Not for you if you want to be handed a script and told what to do, or if &quot;lead&quot; to you means running an existing rota rather than improving the thing you inherit. &#xFEFF;Practicals<ul><li>Fully remote, UK-based. Occasional video calls, otherwise async.</li><li>Hours: full-time. Expect heavier load in our summer (May&#x2013;July) and pre-Christmas (October&#x2013;December) peaks, and a quieter January&#x2013;March.</li><li>Reporting: weekly written update and monthly review to the Director.</li><li>Salary: &#xA3;35,000, reviewed after your first trading peak.</li></ul>

Customer Service Lead

Jobright is a personal AI job search agent that guides and simplifies the job search process. The Entry Level Customer Service Representative serves as a first point of contact by handling customer inquiries, resolving or escalating requests, documenting interactions, following up on cases, and sharing recurring feedback with internal teams. Why Join Us &#x2022; Build real, production AI agents used by real users&#x2022; High ownership and impact&#x2022; Work at the intersection of AI, agents, and product&#x2022; Shape how people experience AI-driven job search Responsibilities &#x2022; Answer customer questions through phone, email, chat, or approved support channels&#x2022; Explain services, policies, and next steps clearly and accurately&#x2022; Resolve routine requests and escalate issues that require specialised support&#x2022; Document customer interactions and outcomes in internal systems&#x2022; Follow up on open cases and communicate progress to customers&#x2022; Maintain a calm, professional, and empathetic approach&#x2022; Share recurring customer feedback with operations and product teams&#x2022; Meet service quality and response-time expectationsQualification Required &#x2022; Strong verbal and written communication skills&#x2022; Customer-focused attitude with patience and empathy&#x2022; Good judgement, problem-solving, and attention to detail&#x2022; Ability to learn procedures and digital support tools quickly&#x2022; Ability to organise work and handle multiple customer requests&#x2022; Reliable internet connection and a suitable remote work environment in the United Kingdom Preferred &#x2022; Previous customer-facing experience in service, retail, hospitality, or support&#x2022; Familiarity with CRM, ticketing, or contact-centre tools&#x2022; Experience working effectively in a remote team

Customer Service Representative, Entry Level

Customer Success Manager (Remote UK)OverviewWe are looking for a motivated and customer-focused Customer Success Manager to join a remote UK-based team. This is a strong opportunity for an entry-level professional who enjoys building customer relationships, supporting clients and helping customers achieve value from products and services.&#x1F4CC; Job Snapshot<ul><li>&#x1F4CD; Location: United Kingdom, London</li><li>&#x1F3E0; Workplace: Remote</li><li>&#x1F4BC; Job Type: Permanent</li><li>&#x23F0; Employment: Full-time</li><li>&#x1F3AF; Experience Level: Entry Level</li><li>&#x1F4B7; Salary: &#xA3;45,000&#x2013;&#xA3;55,000 per annum</li></ul>Key Responsibilities<ul><li>Build and maintain positive relationships with customers.</li><li>Support customers throughout their onboarding and ongoing journey.</li><li>Understand customer needs and help resolve issues efficiently.</li><li>Monitor customer engagement and identify opportunities to improve satisfaction.</li><li>Work closely with internal teams to address customer requirements.</li><li>Provide product or service guidance where needed.</li><li>Maintain accurate customer records and activity updates.</li><li>Support retention, adoption and overall customer success initiatives.</li></ul>Requirements<ul><li>Strong communication and interpersonal skills.</li><li>Customer-focused mindset with good problem-solving ability.</li><li>Strong organisational skills and attention to detail.</li><li>Ability to manage multiple customer queries and priorities.</li><li>Confidence working independently in a remote environment.</li><li>Comfortable collaborating with internal teams and stakeholders.</li><li>Previous customer service, account support or client-facing experience is beneficial.</li><li>Degree or relevant qualification is advantageous but not essential.</li></ul>What We Offer<ul><li>Competitive salary of &#xA3;45,000&#x2013;&#xA3;55,000 per annum.</li><li>Remote working within the UK.</li><li>Supportive and collaborative working environment.</li><li>Opportunities for professional development and career progression.</li><li>Exposure to customer success, account management and client relationship activities.</li></ul>How to ApplyApply in around 20&#x2013;25 seconds &#x2014; confirm your details, upload your CV and submit your application.

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