Job Description At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn&#x2019;t just in the hands of big brands - we need to try to help small businesses and creative individuals too. We&apos;re looking for a Security &amp; Trust Specialist to join Pencil at a pivotal moment of growth. This is a hands-on, technical role for someone with a background in desktop support, IT systems administration or a similar technical operations role who is now building a career in security. You&apos;ll own the day-to-day security operations that keep Pencil safe &#x2014; endpoints, identity and access, cloud and SaaS security &#x2014; and you&apos;re happy to lend a hand with practical IT and device issues where needed. You&apos;ll work directly with our Head of Security &amp; Trust, who will support your growth into the audit, compliance and vendor-risk side of the role over time. Key Responsibilities <ul><li>Administer and secure endpoints (MDM/Intune, patching, encryption, device compliance), and be willing to pitch in on practical desktop support and device issues when the team needs a hand.</li><li>Own day-to-day identity and access management &#x2014; joiner/mover/leaver processes, least-privilege access and quarterly access reviews across Google Workspace, Microsoft 365, GCP and other SaaS tools.</li><li>Monitor security alerts and logs, escalate promptly, and help investigate and document security events (suspicious logins, compromised credentials, device loss, cloud misconfiguration).</li><li>Support compliance evidence collection in Vanta for SOC 2, ISO 27001 and ISO 42001, working alongside the Head of Security &amp; Trust rather than owning audit strategy yourself.</li><li>Help gather evidence for vendor and customer security questionnaires, and flag anything that needs escalating.</li><li>Identify and implement practical improvements to monitoring, alerting and access control across cloud and endpoint tooling. </li></ul>Your Background <ul><li>A background in desktop support, IT systems administration or a similar technical operations role, now moving into (or already doing blended IT/security) work.</li><li>Hands-on experience with endpoint management (Intune or similar MDM) and Google Workspace or Microsoft 365 administration.</li><li>Comfortable with cloud basics (GCP, AWS or Azure IAM) &#x2014; you don&apos;t need deep cloud engineering experience, but you&apos;re curious and capable of learning fast.</li><li>Some exposure to compliance or audit evidence gathering (Vanta or similar) is a bonus, not required.</li><li>A security certification such as CompTIA Security+, ISC2 Certified in Cybersecurity or Microsoft SC-900 &#x2014; or clear evidence of self-directed learning if you don&apos;t have one yet.</li><li>A genuinely helpful, practical approach &#x2014; you don&apos;t mind switching between security work and helping a colleague with their laptop. </li></ul>You&#x2019;ll Thrive Here If You&#x2026; <ul><li>You enjoy being hands-on and don&apos;t mind switching between strategic security work and practical, in-the-moment IT problems (Human).</li><li>You&apos;re hungry to grow a career in security and want to learn from the audits and questionnaires you&apos;ll be exposed to (Owners).</li><li>You take ownership of problems end-to-end and don&apos;t wait to be told what to do (Owners).</li><li>You can explain technical issues simply to non-technical colleagues (Simple). </li></ul>KPIs &amp; Success Measures <ul><li>Access reviews and joiner/mover/leaver tasks completed within SLA, with zero access-control audit findings.</li><li>Endpoint compliance rate (encryption, patching, MDM enrolment) across the device fleet.</li><li>Time-to-close on security incidents and IT/device issues you support.</li><li>Quality and completeness of evidence you contribute to Vanta and vendor reviews. </li></ul>Benefits <ul><li>25 days PTO plus public holidays, although we operate a Flexible Time Off scheme</li><li>Health insurance / private medical cover</li><li>Monthly stipend towards wellness, fitness, and learning and development</li><li>Remote - work from anywhere in your home country</li><li>Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy</li><li>Access to our Pencil office in The Shard, London for UK employees</li><li>Flexible working hours </li></ul>Deep Dive About Pencil Pencil uses AI to make ads. Our mission is to make marketing effective and effortless. We want to become the default way ads get made - because AI ads are 10x faster and cheaper to make, and 2x better performing, than making them without AI. We&#x2019;re called Pencil because we believe AI will be a tool for creative people, not a replacement - it may even be as fundamental a tool in the future as the pencil was in the past. Pencil was founded in 2018 with a team from Google, Facebook and Uber with backing from Sequoia and Entrepreneur First. We were acquired by The Brandtech Group in 2023 to pursue a shared vision of bringing GenAI to the Fortune 500. https://www.trypencil.com About The Brandtech Group The Brandtech Group&#x2019;s mission is to be the best company in the world at helping leading global brands drive growth by connecting content, data and media using technology. It was founded in June 2015 (as You &amp; Mr Jones) by former Havas Global CEO David Jones, with a simple mission to help brands do their marketing better, faster and cheaper using technology. It was renamed The Brandtech Group in January 2022. Today it generates more than $1BN in revenue and is the largest global digital content partner for many of the world&apos;s biggest brands and companies, often using its unique in-housing model. It works with eight of the world&apos;s top 10 global advertisers and 49 of the world&apos;s top 100. Clients include Banco Ita&#xFA;, Danone, Google, Intuit, LVMH, Microsoft, Morgan-Stanley, Netflix, Reckitt, Renault-Nissan, PayPal, TikTok, Uber and Unilever. In addition, the Group invests in cutting-edge technology companies relevant to and with potential in marketing and has been investing in the AI, AR and the metaverse space since 2015. The Group was the first external investor in Niantic (creators of Pok&#xE9;mon Go), alongside investments in AI Foundation (AI digital twins, personalized AI, and deep-fake detection 2018), Automat (AI chatbots, 2016), Elsy (AI media planning, 2016), Jivox (dynamic automated content,, 2016), Crossing Minds (deep learning AI recommendation system, 2017), CreativeX (AI-driven content optimization, 2022), Zappar (AR, 2017), Provenance (blockchain, 2022) and GGP (the world&apos;s largest gaming fund). The Group is one of the most prominent marketing industry voices on the prediction and movement to AI-driven marketing, including Generative AI. It was named one of the World&apos;s Most Innovative Companies 2021 by Fast Company, and by CB Insights as one of the World&apos;s Most Valuable Private Unicorns. https://www.thebrandtechgroup.com

Security Engineer - UK - Remote

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world&#x2019;s biggest brands. About The Role The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes.&#x202F;Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You&#x2019;ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&amp;R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value What You&#x2019;ll Do <ul><li>Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. </li><li>Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. </li><li>Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. </li><li>Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. </li><li>Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. </li><li>Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. </li><li>Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. </li><li>Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. </li><li>Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5&#x2013;50 Enterprise and Commercial-Named accounts with $100K+ ARR. </li><li>Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership </li></ul>What You&#x2019;ll Bring <ul><li>5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role. </li><li>Advanced level of English (Spanish / German / French nice to have)</li><li>Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&amp;R best practices. </li><li>Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus. </li><li>VMCE certification required (may be completed post-hire within an agreed timeframe). </li><li>Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert </li><li>Proven ability to translate business outcomes into technical adoption roadmaps and measurable value. </li><li>Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations. </li><li>Excellent communication, cross-functional collaboration, and stakeholder management skills. </li></ul>What You&#x2019;ll Get <ul><li>25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares</li><li>Private medical, dental, and vision insurance with dependent enrolment</li><li>Life insurance with enhanced coverage and global 24/7 protection</li><li>Income protection after 26 weeks, covering a portion of salary</li><li>Defined contribution pension plan with employer match</li><li>Worldwide travel insurance for business and leisure, with option to enroll dependents</li><li>Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs</li><li>Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O&#x2019;Reilly), mentoring, workshops and learning events like our annual Global Day of Learning </li></ul>Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

Senior Customer Success Engineer

We&apos;re hiring for a global technology company that builds the core infrastructure for blockchain technology, enabling secure and decentralized online services. This organization is at the forefront of developing open-source software that forms a key part of the next generation of the internet, aiming to foster a more connected and decentralized digital world. The Role&#x2022; Manage and mentor an End User Support Specialist, setting priorities and supporting their professional growth.&#x2022; Oversee the daily coordination of IT support tickets, acting as the escalation point for complex issues.&#x2022; Provide hands-on end-user support, troubleshooting issues directly and modeling strong service orientation.&#x2022; Drive the adoption of AI and automation within IT support workflows to enhance efficiency.&#x2022; Own IT procurement processes, from vendor selection to ongoing relationship management.&#x2022; Ensure seamless IT onboarding and offboarding for a globally distributed team. What You&apos;ll Need&#x2022; 5+ years of experience in IT support or IT operations, with proven team management or mentoring experience.&#x2022; Proficiency in using AI tools to automate workflows and improve support processes.&#x2022; Experience with user access management in a multi-SaaS environment.&#x2022; Strong understanding of LAN and WLAN infrastructures, including network device management.&#x2022; Familiarity with Linux (desktop and server) and Mac operating systems.&#x2022; Experience with MDM and EDR products. What&apos;s On Offer&#x2022; Competitive salary&#x2022; A remote-first, flexible work environment with self-initiating opportunities.&#x2022; Access to leading experts in the Web3 space for continuous learning and development.&#x2022; Opportunities for team and company-wide retreats. Apply via Haystack today!

IT Support Specialist

<h3>Who we are</h3>At Domino, we build solutions that help the largest, highly regulated organizations adopt AI to accelerate mission-critical use cases. Our platform integrates a streamlined model and app development environment, advanced model, agent, and app hosting capabilities, and novel governance capabilities providing regulator-ready AI at scale. Our customers — like Johnson &amp; Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for over a decade but are still a small team operating with the spirit of a startup. In the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit <h3>What we are building</h3>As a Technical Support Engineer, you're the bridge between our customers and our Engineering organization. You'll own technical support cases end-to-end, triaging issues across Kubernetes infrastructure, ML platform components, authentication, data connectivity, and model deployment, and ensuring every customer gets a clear and timely resolution. You'll also contribute to the knowledge base that helps the whole team scale.<h3>What your impact will be</h3><ul>
<li>Own support cases for enterprise customers across all severity levels, from initial triage through resolution, with clear communication and accurate expectations throughout</li>
<li>Diagnose and resolve Kubernetes and cloud infrastructure issues: pod failures, resource limits, persistent volumes, RBAC, ingress, and cluster-level diagnostics</li>
<li>Troubleshoot ML platform problems including workspace and job failures, environment build errors, model deployment issues, and data connector failures</li>
<li>File detailed, actionable bug reports and enhancement requests in Jira and act as the customer's advocate with Product and Engineering</li>
<li>Write and review knowledge base articles, how-to guides, and troubleshooting docs, building the reference layer that helps customers and teammates solve problems faster</li>
<li>Hand off cases cleanly in a follow-the-sun model across AMER, EMEA, and APAC, ensuring continuity for global enterprise accounts</li>
<li>Run live troubleshooting sessions with customers via video call and participate in EMEA weekend on-call rotation per team schedule</li>
</ul><h3>What we look for in this role</h3><ul>
<li>3 to 5 years in enterprise technical support, solutions engineering, or a similar customer-facing technical role at a SaaS or data/AI platform company</li>
<li>Hands-on Kubernetes: pod lifecycle, kubectl, RBAC, namespaces, persistent volumes, and cluster-level troubleshooting</li>
<li>Strong Linux and command-line proficiency: log analysis, process management, file system navigation, and shell scripting</li>
<li>Familiarity with Python-based ML workflows: Jupyter, package management, model training and serving</li>
<li>Experience with cloud platforms (AWS, GCP, or Azure) and containerized application environments</li>
<li>Methodical troubleshooter: you form a hypothesis, test it, and adapt when the logs disagree with your theory</li>
<li>Clear written communicator: your case updates and KB articles don't require a follow-up to understand</li>
<li>Comfortable managing multiple open, time-sensitive cases without losing the thread on any of them</li>
<li>Works well asynchronously across time zones in a remote-first, globally distributed team</li>
<li>Bachelor's degree in computer science, engineering, or a related technical field (or equivalent experience)</li>
</ul><h3>What we value</h3><ul>
<li>We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply</li>
<li>We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success</li>
<li>We believe in individuals who seek truth and speak the truth and can be their whole selves at work</li>
<li>We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything</li>
<li>We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company</li>
</ul><hr>Originally posted on <a href="https://himalayas.app">Himalayas</a>

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