Job SummaryWe are looking for a customer-focused Help Desk Analyst to provide first-line technical support to employees and customers across the UK. The successful candidate will troubleshoot hardware, software, and network issues, resolve incidents efficiently, and ensure an excellent customer experience while working in a remote environment. You will serve as the first point of contact for IT support requests and collaborate with internal IT teams to maintain high service standards and meet Service Level Agreements (SLAs). Key Responsibilities<ul><li>Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing systems.</li><li>Diagnose and resolve first-line hardware, software, printer, network, and application issues.</li><li>Log, prioritise, and manage incidents and service requests using an IT Service Management (ITSM) tool.</li><li>Escalate unresolved or complex issues to second- or third-line support teams.</li><li>Provide remote support using remote desktop tools.</li><li>Create and maintain knowledge base articles and technical documentation.</li><li>Manage user accounts, password resets, and access permissions (Active Directory/Microsoft Entra ID).</li><li>Configure and support Microsoft 365 applications, Outlook, Teams, and SharePoint.</li><li>Maintain accurate ticket updates and ensure compliance with agreed SLAs.</li><li>Deliver excellent customer service while communicating technical information clearly to non-technical users.</li><li>Participate in shift rotations and on-call support when required.</li></ul> Required Qualifications<ul><li>GCSEs, A-Levels, diploma, or equivalent qualification in IT (Degree preferred but not essential).</li><li>1&#x2013;3 years of experience in an IT Help Desk, Service Desk, or Technical Support role.</li><li>Experience supporting Windows 10/11 and Microsoft 365.</li><li>Knowledge of Active Directory, VPNs, and remote desktop support tools.</li><li>Familiarity with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or Fresh service.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent verbal and written communication skills.</li><li>Ability to work independently in a remote environment.</li></ul> Preferred Qualifications<ul><li>ITIL Foundation certification.</li><li>Microsoft Certified Fundamentals (MS-900, AZ-900, or similar).</li><li>Experience supporting macOS and mobile devices (iOS/Android).</li><li>Knowledge of Azure Active Directory (Microsoft Entra ID).</li><li>Experience with endpoint management tools such as Microsoft Intune.</li><li>Exposure to basic networking concepts (DNS, DHCP, TCP/IP).</li><li>Experience working in an MSP or enterprise IT support environment.</li></ul>

Help Desk Analyst

Jobright is a personal AI job search agent that simplifies the job search process and helps users reach better job outcomes. The Customer Support Specialist provides timely, empathetic customer assistance by handling inquiries, troubleshooting product and account issues, documenting cases, escalating complex problems, and collaborating across teams to improve support. Why Join Us &#x2022; Build real, production AI agents used by real users&#x2022; High ownership and impact&#x2022; Work at the intersection of AI, agents, and product&#x2022; Shape how people experience AI-driven job search Responsibilities &#x2022; Respond to customer questions through email, chat, and other support channels&#x2022; Troubleshoot common account and product issues using documented processes&#x2022; Maintain accurate ticket notes, customer records, and follow-up actions&#x2022; Escalate complex or urgent cases with clear supporting context&#x2022; Guide customers through product features and standard workflows&#x2022; Identify recurring questions and suggest improvements to help content&#x2022; Collaborate with product and operations teams to resolve customer issues&#x2022; Deliver a professional and empathetic customer experienceQualification Required &#x2022; Strong written and verbal communication skills in English&#x2022; Empathy, patience, and a customer-focused mindset&#x2022; Clear problem-solving and attention to detail&#x2022; Comfort learning web-based tools and internal processes&#x2022; Ability to manage multiple requests and meet response expectations&#x2022; Reliable internet connection and a suitable remote work environment in the United Kingdom Preferred &#x2022; Previous customer service, retail, hospitality, or support experience&#x2022; Familiarity with CRM or help desk tools such as Zendesk, Intercom, or Freshdesk&#x2022; Interest in technology products or software-as-a-service businesses

Customer Support Specialist, Entry Level

Job title: L2 Engineer Reporting to: Engineering Lead Responsible for: Managing and working within a dedicated team you will be responsible for providing 2nd Line Support covering critical hardware and systems for our internal staff along with project work Based at: Home and office Scope: Utilising industry standard toolsets, you will handle user issues, requests, and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework. Purpose <ul><li>Providing support during UK business hours (Monday to Friday 09.00 &#x2013; 17.30) </li><li>Experienced engineer to join and existing team of L2 engineers focused on escalations and project work</li><li>Expected to contribute to continuous improvement activities, working with the team to identify and improve internal processes to delight our internal staff.</li><li>Engage in cross training with other team members and the Service Desk</li><li>Ensuring best practice is followed and knowledge shared within and across the support teams </li></ul>Role Bell Integration is an IT Services company specialising in Infrastructure technology and services including IT lifecycle management, Managed Services, and Consulting &amp; Project Services. We provide onsite and remote Managed Services for a variety of customers across Telecoms, Retail, Media and Financial Services. This can range from desktop support to hardware lifecycle management to specialist technical support. This role will be both fulfilling an End User Support position internally for Bell. Ensuring our employees are operational so that they can support our customers. ACTIVITIES: <ul><li>Deal with escalations from the service desk and help the team where needed</li><li>Engage in internal projects and be one of the technical team members involved in configuration and set up</li><li>Contribute ideas for continual improvement of team and service delivery in general</li><li>Understanding of Azure subscriptions and their groups</li><li>Managing and configuring Intune policies across macOS, Windows, iOS and Android</li><li>Implementing integrations within projects for various applications</li><li>Scripting/automation</li><li>Proactively drive tickets and workflow and assertively chase any tickets languishing in queues</li><li>Monitor SLAs, escalate (and where possible help expedite) any threatened SLA breaches</li><li>Provide training to other team members including the Service Desk</li><li>Complete tasks and administration as defined by the business</li><li>Ensure all entries to the ITSM tool are accurate, concise and timely </li><li>Be continually focussed and maintain an ongoing understanding of the interdependencies that Problem, Change and Configuration Management processes have on good Incident Management. </li><li>Pursue personal development of own skills and knowledge necessary for the effective performance in the assigned role.</li><li>Push the high-performance boundary by demonstration of unrelenting effort to close incidents, for known errors, without the need for functional escalation.</li><li>Establish and maintain effective working relationships with customer contacts, colleagues and management taking task guidance from your line manager</li><li>Maintain an ongoing awareness of the customer base and the contractual service support and delivery entitlements.</li><li>Maintain an ongoing awareness of all standard operating procedure (SOP) content keeping abreast of new releases or updates </li></ul>COMPETENCIES <ul><li>Ability to work on your own initiative and learn new skills</li><li>Positive and enthusiastic team player</li><li>Excellent communication/ customer service skills and experience</li><li>Logical approach to problem solving</li><li>Attention to detail</li><li>Be able to work alone and follow instructions from other team members and from other departments </li></ul>Person Key Skills Required Essential: <ul><li>Extensive knowledge of supporting Microsoft 365 and its admin centres</li><li>Previous experience of L2 Engineering tasks or relevant experience of 3+ years in IT</li><li>Good level understanding of integrations with Entra/Azure</li><li>Experience and understanding of Azure Subscriptions and how to manage them</li><li>Implementing configuration policies for Windows, iOS, Android and macOS</li><li>Experience in working with Enterprise applications and registered apps</li><li>Understanding of compliance policies and how they work</li><li>Proficient with operating systems, including but not limited to: Windows 11</li><li>Technical troubleshooting in cloud and On-Prem environments</li><li>Experience working with ticketing systems such as ServiceNow</li><li>Knowledge and understanding of working to defined SLAs</li><li>Understanding of IT workflows/ITIL practices </li><li>Good working knowledge of server infrastructure and networking</li><li>Good understanding of Intune and it&#x2019;s configuration policies</li><li>Experience of helping in technical projects </li></ul>Desirable <ul><li>ITIL Certification</li><li>Azure Fundamentals certification</li><li>Comptia A+, N+ and Sec+</li></ul>

L2 Engineer

Location: EuropePosition Type: Full-Time Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher&#x2019;s 15+ operating companies, our work saves lives&#x2014;and we&#x2019;re all united by a shared commitment to innovate for tangible impact. You&#x2019;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&#x2019;s system of continuous improvement, you help turn ideas into impact &#x2013; innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory&#x2019;s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making&#x2014;we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Senior Analyst Technical Support is responsible for the onsite implementation of large automation projects. This position reports to the WITS Manager and is part of the European WITS Team located in United Kingdom working remotely to cover European Region . In This Role, You Will Have The Opportunity To Be responsible for planning and installation of Complex Automation Systems across Europe Provides technical support by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Highest level of problem escalation. May be responsible for developing and conducting technical training for product lines. The Essential Requirements Of The Job Include <ul><li> Bachelor&#x2019;s degree in Electrical or Electronic Engineering, Mechanical Engineering, or a related field. A Master&#x2019;s degree is preferred.</li><li> Minimum of 3-5 years of experience in hardware engineering, with a focus on automation systems with proficiency in hardware design and CAD software.</li><li> Proven experience in the diagnostics industry or a related field.</li><li> Strong technical skills in hardware design, development, and integration with excellent problem-solving and analytical abilities.</li><li> Strong communication and interpersonal skills. </li></ul>Travel, Motor Vehicle Record &amp; Physical/Environment Requirements This position is Remote based and will require travel to work on customer sites and in other company locations. Ability to travel &#x2013; 80 % travel, overnight, within territory or locations to include some potential travel across Europe Must have a valid driver&#x2019;s license with an acceptable driving record Ability to lift, move or carry equipment Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it&#x2019;s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. Join our winning team today. Together, we&#x2019;ll accelerate the real-life impact of tomorrow&#x2019;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

Workflow & IT Solutions Specialist Hardware Automation

Job Description Summary Are you an experienced engineer with a background in medical imaging equipment. Or are you looking to transition into this exciting and impactful field? At GE HealthCare, we&#x2019;re looking for a Field Service Engineer to join our dynamic team, supporting X-Ray and CT systems across the London and surrounding areas. This is a fantastic opportunity to work with a global leader in healthcare innovation, where your work directly contributes to better patient outcomes. You&#x2019;ll receive training on state-of-the-art imaging equipment and be supported by a collaborative, mission-driven team. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Responsibilities Job Description <ul><li>Perform maintenance and repairs on X-Ray and CT systems within your assigned territory. There may be other imaging modalities that we will also require you to adapt to in due-course and according to business needs.</li><li>Troubleshoot complex, multi-symptom issues at the system level.</li><li>Build strong relationships with healthcare professionals to ensure equipment uptime and customer satisfaction.</li><li>Collaborate with fellow engineers, service centre teams, and account managers to deliver exceptional service.</li><li>Manage tools, parts, and travel logistics.</li><li>Complete all administrative tasks accurately and on time.</li><li>Expect 35&#x2013;40% travel within the region and beyond as business needs demand. </li></ul>What You&#x2019;ll Bring <ul><li>HNC or equivalent qualification in engineering or a relevant technical field.</li><li>Field service experience, ideally with medical imaging systems but full training will be provided with candidates with the right attitude.</li><li>Candidate must be legally authorized to work in the UK at the time of application.</li><li>Strong communication and interpersonal skills.</li><li>Self-motivated, organized, and able to work independently.</li><li>Experience connecting to systems remotely using a secure connectivity platform.</li><li>Competence with software loading, virtual machines, and general IT troubleshooting.</li><li>Valid UK driving license.</li><li>Fluent in English. </li></ul>Desirable Skills <ul><li>Broader experience with other medical imaging modalities.</li><li>Knowledge of DICOM and IT network troubleshooting.</li><li>Experience on working with a Customer Relationship Management system.</li><li>Project management experience. </li></ul>What We&#x2019;re Looking For We&#x2019;re Seeking Someone Who Not Only Brings Technical Expertise But Also Demonstrates a Mindset Aligned With GE HealthCare&#x2019;s Core Operating Principles <ul><li>Serve our people, patients and customers</li><li>Deliver the future of healthcare with focus</li><li>Lead with a Lean mindset</li><li>Empower entrepreneurial spirit</li><li>Win together and have fun </li></ul>Why GE HealthCare? GE HealthCare became a standalone company in 2023, combining over 125 years of innovation with the agility of a start-up. We&#x2019;re committed to creating a world where healthcare has no limits&#x2014;through intelligent devices, data-driven insights, and a culture of care and collaboration. Inclusion &amp; Diversity We are proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We are also proud signatories of the Armed Forces Covenant and actively welcome applications from Armed Forces Engineers, veterans, and reservists. Your skills, discipline, and experience are highly valued here. Total Rewards We offer a competitive salary and benefits package designed to support your ambitions and well-being. You&#x2019;ll also have access to global career development opportunities in a culture that fosters innovation and support. Ready to make a difference in healthcare? Apply now and be part of a team that&#x2019;s transforming lives through technology. Creating a World where Healthcare has no limits. Additional Information Relocation Assistance Provided: No

Latest Remote Jobs in
UK·Technical Support

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Field Service Engineer - (X-Ray & CT) UK London

Latest Remote Jobs inUK·Technical Support

Help Desk Analyst

Help Desk Analyst

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Customer Support Specialist, Entry Level

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L2 Engineer

Workflow & IT Solutions Specialist Hardware Automation

Workflow & IT Solutions Specialist Hardware Automation

Field Service Engineer - (X-Ray & CT) UK London

Field Service Engineer - (X-Ray & CT) UK London

Latest Remote Jobs in
UK·Technical Support