About Our Client:This organization operates in the telehealth sector, focusing on improving access to healthcare through a network that includes partner clinics. It addresses challenges in patient care navigation by providing individual-focused solutions and support. Based in Salt Lake City, Utah, the team is growing nationally and aims to transform how patients receive care. About the Opportunity:The CUSTOMER SERVICE REPRESENTATIVE role is crucial for providing direct support to patients as they navigate their healthcare journeys. This position serves as the initial point of contact, delivering compassionate and efficient communication to enhance patient experience. It contributes to the organization&apos;s mission by ensuring smooth interactions and coordination among clinical, pharmacy, and fulfillment teams. Responsibilities:<ul><li>Respond promptly and professionally to patient inquiries via phone, email, chat, and text.</li><li>Assist with account questions, order updates, and treatment navigation.</li><li>Coordinate with internal teams to maintain a seamless patient experience.</li><li>Document all customer interactions accurately in internal systems.</li><li>Resolve issues empathetically while maintaining high customer satisfaction.</li><li>Meet performance goals related to response times, quality, and patient experience.</li></ul> Requirements:<ul><li>At least 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy.</li><li>Strong verbal and written communication skills.</li><li>Effective problem-solving abilities and attention to detail.</li><li>Ability to work efficiently in a fast-paced, remote environment.</li><li>Proficient multitasking with a positive, professional demeanor.</li><li>Competency with computers and customer support platforms.</li></ul> Pay Range and Compensation Package:<ul><li>Hourly pay range: $20 to $22 per hour.</li></ul> Benefits &amp; Perks:<ul><li>Health insurance.</li><li>Dental insurance.</li><li>Vision insurance.</li><li>Fully remote position.</li><li>Paid time off and company holidays.</li><li>Opportunities for career growth within a rapidly scaling company.</li></ul> Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Customer Service Representative – Remote

Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialists based out of our Waltham, MApharmacy. This is a full-time position. The following shifts are available: 11:30AM- 8:00PM EST Monday through Friday This is a remote work from home position with training at the Waltham pharmacy. Customer Care Specialists at Onco360 w ill work with the sales team and providers in monitoring all customer care issues. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It&apos;s an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. Starting salary from $23.00 an hour and up Sign-On Bonus: $5,000 for employees starting before December 31st, 2026. We offer great benefits including: <ul><li>Medical; Dental; Vision</li><li>401k with a match</li><li>Paid Time Off and Paid Holidays</li><li>Tuition Reimbursement</li><li>Company paid benefits &#x2013; life, and short and long-term disability </li></ul>Customer Care Specialist Responsibilities: <ul><li>Manages the customer care escalations email workflow.</li><li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li><li>Work all address exception reports given by the VP of pharmacy operations.</li><li>Report to the customer care manager any items that may cause escalations not to be completed.</li><li>Have knowledge of CPR+ and billing claim responses.</li><li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li><li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li><li>Work all projects that are assigned by the customer service manager </li></ul>Position Qualifications for Customer Care Specialist: <ul><li>Education/Learning Experience</li><ul><li>High School Diploma required; Bachelor&apos;s degree preferred</li></ul><li>Work Experience</li><ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li></ul><li>Skills/Knowledge</li><ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li><li>Work independently with little to no guidance</li></ul><li>Licenses/Certifications</li><ul><li>Required: Pharmacy Technician State License/Registration (per State Board of Pharmacy)</li><li>Required: National Pharmacy Technician Certification (CPhT via PTCB/NHA)</li></ul></ul>

Pharmacy Technician - Customer Care Specialist

Job Title Customer Support with Hungarian and English - Remote (24/7) Job Description Apply with Concentrix! Experience the power of a game-changing career Are you looking for what&#x2019;s next? We&#x2019;re a global technology and services leader that powers the brands of the future. We help well-known brands &#x2014; the ones you use every day &#x2014; improve their businesses with technology and integrated solutions, in over 70 countries. And we&#x2019;re proud to be recognized with awards such as &quot;World&apos;s Best Workplaces,&quot; &#x201C;Best Companies for Career Growth,&#x201D; and &#x201C;Best Company Culture,&#x201D; year after year. If you&#x2019;re looking to grow and be inspired, as a Customer Support with Hungarian and English - Remote (24/7), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Career growth and personal development We&#x2019;ll give you all the training, cutting-edge technologies, and the continuing support you&#x2019;ll need to succeed. At Concentrix, there&#x2019;s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&#x2019;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&#x2019;ve always envisioned. What you will do in this role As a Customer Support on on our team, you will: <ul><li>Offer support in regards with the products and services available on the client s platform</li><li>Perform multichanels support with the following: Inbound Calls, Outbound Calls, Email &amp; Ticketing System &#x2013; Handling inquiries, complaints, off-line activities and follow-ups; Chat &#x2013; Assisting customers in real-time via digital platforms; Social Media Support &#x2013; Managing customer interactions on other platforms like Facebook, X, Instagram etc </li></ul>Your Qualifications Concentrix is a great match if you: <ul><li>Are proficient in Hungarian (advanced/ native) and English (medium) </li><li>Ability to manage multiple tasks in a fast-paced environment</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Have knowledge about banking sector </li><li>Have computer literacy skills </li><li>Have selling /upselling skills </li><li>Have availability to work in a 24/ 7 (rotational shifts) </li><li>Have availability to travel abroad to our client office for the first week of training (expenses covered by the company) </li></ul>What&#x2019;s in it for you In this role, we offer benefits that help you support your unique lifestyle: <ul><li>Full-time indefinite contract </li><li>Performance bonus </li><li>The option to choose from a board range of flexible benefits through MY Benefit Platform </li><li>Medical Subscription </li><li>Bring-a-friend (referral) bonus opportunities </li><li>Full paid training on the company and the project you&apos;ll be working on </li><li>Career development programs, specialized courses, and language classes </li></ul>Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their &#x201C;employer of choice.&#x201D; Concentrix is an equal opportunity employer We&apos;re proudly united as one team, one company, globally. We&apos;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to work In accordance with Romania&#x2019;s law, only applicants who are legally authorized to work in Romania will be considered for this position.&#x202F;

Customer Support with Hungarian and English - Remote (24/7)

We are looking for Dutch-Speaking Customer Support Agents to join international teams in Athens and Thessaloniki. Depending on the project, you may provide customer service, after-sales support, technical assistance, roadside assistance, claims support, or support for business customers. Working Location: This role is only remote in Greece. Work remotely anywhere in Greece. Work Model: Remote Language: Dutch &#x2013; C1/C2 level English: B2&#x2013;C1, depending on the project Compensation:&#x20AC;1,300&#x2013;&#x20AC;1,500 gross/month (paid over 14 months) + performance-based bonus of up to &#x20AC;250/month, depending on the project Relocation Package: Hotel accommodation, airport pick-up, flight ticket, and real estate agency fee Working Schedule: Monday&#x2013;Friday, with occasional weekend shifts depending on the project Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position. Your Responsibilities <ul><li>Provide customer support via phone, email, and chat</li><li>Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs</li><li>Provide after-sales support and assist with returns, replacements, refunds, and warranty claims</li><li>Troubleshoot basic technical issues and guide customers through product setup and configuration</li><li>Handle customer complaints professionally and provide appropriate solutions</li><li>Create and manage customer cases accurately in CRM systems</li><li>Investigate customer issues and determine the most appropriate solution</li><li>Escalate complex cases to the relevant internal teams when necessary</li><li>Provide customers with timely updates regarding their cases</li><li>Complete back-office tasks and maintain accurate customer records</li><li>Use internal tools and knowledge bases to research information and resolve inquiries</li><li>Maintain a professional and customer-focused approach in every interaction </li></ul>Requirements <ul><li>C1/C2 level of Dutch</li><li>B2&#x2013;C1 level of English, depending on the project</li><li>Strong written and verbal communication skills</li><li>Good problem-solving and multitasking abilities</li><li>Customer-oriented and solution-focused approach</li><li>Ability to remain calm and professional when handling challenging customer situations</li><li>Ability to work effectively in a fast-paced international environment</li><li>Basic familiarity with CRM systems and digital tools is an advantage </li></ul>What We Offer <ul><li>100% remote work from Greece</li><li>Competitive salary of &#x20AC;1,300&#x2013;&#x20AC;1,500 gross/month, depending on the project, and it is paid over 14 months, </li><li>Performance-based bonus of up to &#x20AC;250/month, depending on the project and individual performance</li><li>Fully Paid and structured training</li><li>Comprehensive onboarding and nesting support</li><li>Opportunities for continuous learning and professional development</li><li>Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles</li><li>Relocation support including 4 weeks hotel accommodation, flight ticket, airport pick up and real estate agency fee</li><li>The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas </li></ul>Apply Now If you are a Dutch-speaking professional looking for the opportunity to work remotely from Greece while enjoying the flexibility of remote work and the Mediterranean lifestyle, this could be the perfect opportunity for you. Imagine building your career in an international environment while enjoying Greece&apos;s beautiful surroundings, relaxed lifestyle, and year-round sunshine. Apply now and take the next step in your international career!

Dutch-Speaking Customer Support Agent - Remote in Greece - Relocation Package

Jouw impact bij CitymeshSamen met je collega&#x2019;s van het Customer Care team zorg jij voor een uitstekende ervaring voor onze B2B- en B2C-klanten. Je bent het centrale aanspreekpunt voor uiteenlopende administratieve vragen over het productaanbod van zowel Citymesh als edpnet. Met jouw klantgerichte aanpak help je klanten vlot verder via telefoon, e-mail en webchat en borg je een accurate verwerking in ons CRM-systeem.In deze rol focus je op:<ul><li>Klantondersteuning: via telefoon, e-mail en webchat help je klanten vriendelijk en effici&#xEB;nt verder met al hun administratieve vragen.</li><li>Abonnementsbeheer: in ons inhouse CRM-pakket (Snappy) verwerk je bestellingen, verhuizingen, opzeggingen en facturatievragen uiterst nauwkeurig.</li><li>Klachtenafhandeling: met een oplossingsgerichte houding neem je klachten vast en zorg je voor een heldere, accurate opvolging.</li><li>Interne samenwerking: bij complexe dossiers of technische vragen schakel je snel met de Technische Helpdesk, Facturatiedienst, Planning en het Deliveryteam.</li><li>Procesoptimalisatie: je denkt actief mee over mogelijke verbeterpunten in je eigen dagelijkse werk en binnen de procedures van Citymesh.</li></ul>Wat breng je mee?<ul><li>Je communiceert vloeiend in het Nederlands, Frans en Engels, zowel mondeling als schriftelijk.</li><li>Geen specifieke ervaring vereist: dankzij jouw leergierigheid en onze doorgedreven training maak je je onze producten en systemen snel eigen.</li><li>Je communiceert op een rustige, aangename en klantvriendelijke manier.</li><li>Met je georganiseerde werkwijze en oog voor detail werk je nauwkeurig, en als echte teamplayer deel je graag ervaringen en kennis met je collega&apos;s.</li><li>Naast de vaste kantoordag (1 vrijdag op 2) in Sint-Niklaas ben je tijdens het opleidingstraject, infosessies, teamevents of opleidingen bereid om op kantoor aanwezig te zijn in Sint-Niklaas of Oostkamp.</li></ul>Dit krijg je van onsBij Citymesh kom je terecht in een enthousiast en ambitieus team waar jouw inbreng telt en waar je de ruimte krijgt om te blijven groeien. Een goeie job is voor ons meer dan alleen de inhoud. Ook flexibiliteit, verlof, mobiliteit en een loonpakket dat goed zit, horen daarbij. Daarom kan je rekenen op:<ul><li>Een voltijds contract van onbepaalde duur, met een aantrekkelijk loonpakket. Daarbovenop krijg je maaltijdcheques van &#x20AC;8 per dag, ecocheques, een hospitalisatieverzekering, CAO90-bonus, eindejaarspremie, netto onkostenvergoeding en een jaarlijkse sectorpremie volgens PC 200.</li><li>Via ons cafetariaplan geef je een deel van je loonpakket zelf vorm. Denk aan multimedia, pensioensparen of aanvullende verzekeringen.</li><li>Je werkt 40 uur per week met vaste werkuren (8u30 - 17u). Hierdoor krijg je bovenop de 20 wettelijke vakantiedagen 12 extra dagen verlof. Zo blijft er voldoende ruimte voor een gezonde work-life balance.</li><li>Een grotendeels remote functie waarbij je voornamelijk van thuis uit werkt, gecombineerd met de afgesproken vaste kantoordagen.</li><li>Een gratis gsm-abonnement en de mogelijkheid om ook je thuisinternet via Citymesh te regelen aan een absolute spotprijs.</li><li>Je krijgt ruimte om te blijven groeien via interne workshops, externe opleidingen en relevante certificeringen.</li><li>Een warme werkplek waar humor nooit ver weg is, er al eens graag een flauw mopje wordt gemaakt plus een afterworkteam dat geregeld een leuke activiteit meemaakt (van karaoke tot een boottocht of duikinitiatie).</li><li>Onze kantoren in Sint-Niklaas en Oostkamp zijn vlot bereikbaar, met ruime parking en laadpalen voor de deur.</li></ul>

Customer Care Officer

The Customer support specialist position covers the functional responsibility for the receive and split requests from multiple channels. Do you have experience with customer care/call center, contract support or related processes? Do you like to communicate with internal and external partners in German? Do you like to work in an International team? Would You Like To Grow In International Company. Then join our team and help us supporting our partners worldwide! You will support us in following tasks: <ul><li>Dealing with customer requests</li><li>Direct answers or forwarding request to the responsible persons.</li><li>Managing requests and its lifecycle in internal system.</li><li>Communication with customers via phone, email and contact form.</li><li>Communication with internal partners. </li></ul>Who are we looking for? <ul><li>Communicative person who likes to learn new things.</li><li>German language: Advanced in reading, writing, and speaking</li><li>English language: basic in reading, writing and speaking</li><li>Basic computer proficiency in Microsoft Office (Excel, Word, PowerPoint), Outlook, Teams, SharePoint</li><li>Ability to express oneself clearly, listen, be emphatic, and to deal with the partner&#x2019;s problem in an objective and focused manner</li><li>Team spirit, sociable, cooperative, and customer oriented </li></ul>What is Siemens offering beyond great career opportunities? More time to rest <ul><li>Up to 33 days of vacation (5 weeks of holiday + up to 8 extra days from the benefits budget).</li><li>The option to take unpaid leave for rest or travel. </li></ul>Flexibility and home office <ul><li>Flexible working hours and the ability to work from home, with a contribution towards home office expenses. </li></ul>Individual Benefits Budget <ul><li>Personal budget of at least CZK 34,000 to buy selected benefits from categories finance, wellbeing and health. </li></ul>My finance <ul><li>Contributions towards pension and/or life insurance and/or DIP (a long-term investment product) from your benefits budget.</li><li>Employee stock ownership plan &#x2013; share in the company&apos;s success. </li></ul>My wellbeing <ul><li>Cafeteria system from the benefits budget.</li><li>Meal e-vouchers paid by Siemens</li><li>Company nursery in Prague and Ostrava to support working parents.</li><li>Exclusive employee offers and discounts. </li></ul>My health <ul><li>Discounted MultiSport card.</li><li>The option of access to premium healthcare and crisis support (e.g., psychological counseling). </li></ul>Siemens is committed to creating a workplace where diverse perspectives are valued and every employee has the opportunity to succeed and belong. We actively encourage applications from people of all backgrounds, experiences, and identities. We believe that diverse teams drive innovation and better solutions for our customers and society. We&apos;re committed to building an inclusive culture where you can bring your whole self to work.

Customer support specialist (German language) - (m/f/d)

About The Position Join an international team as a Game Support Representative, providing customer support to players in Arabic and English. This is a remote position, allowing you to work from anywhere in Bulgaria. You will assist players with their inquiries, resolve issues, and provide a smooth and positive gaming experience. Responsibilities <ul><li>Provide support to game players via email and chat.</li><li>Handle player inquiries and resolve issues efficiently.</li><li>Provide clear and helpful information to customers.</li><li>Follow established procedures and quality standards.</li><li>Ensure a positive customer experience. </li></ul>Requirements <ul><li>Fluent or native-level proficiency in Arabic.</li><li>Fluent or native-level proficiency in English.</li><li>Strong written communication skills.</li><li>Good problem-solving abilities.</li><li>Customer-oriented approach.</li><li>Ability to work independently in a remote environment.</li><li>Residency in Bulgaria is required. </li></ul>Apply now to take the next step in your international career.

Arabic & English-Speaking Game Support Representative

<div class="content-intro"><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"></div></div>You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up.If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team! <h3>Essential Responsibilities</h3><h3>What you'll do:</h3><ul>
<li> As a Customer Care Specialist II you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic and professional approach</li>
<li> Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution </li>
<li> Develop and maintain product, process and technical knowledge related to services</li>
<li> Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience</li>
<li> Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance</li>
<li> Other duties as assigned</li>
</ul><div class="content-conclusion"><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text">
<a href="https://himalayas.app/companies/verra-mobility">Verra Mobility</a> Values An ideal candidate for this role naturally works in alignment with the <a href="https://himalayas.app/companies/verra-mobility">Verra Mobility</a> Core Values:
<ul>
<li>Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.</li>
<li>Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.</li>
<li>Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.</li>
<li>Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.</li>
</ul>
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. <a href="https://himalayas.app/companies/verra-mobility">Verra Mobility</a> Applicant Privacy Notice
<a href="https://himalayas.app/companies/verra-mobility">Verra Mobility</a> is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 
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</div></div></div></div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Customer Care Specialist II

Jobright is a personal AI job search agent that simplifies the job search process and helps users reach better job outcomes. The Customer Support Specialist provides timely, empathetic customer assistance by handling inquiries, troubleshooting product and account issues, documenting cases, escalating complex problems, and collaborating across teams to improve support. Why Join Us &#x2022; Build real, production AI agents used by real users&#x2022; High ownership and impact&#x2022; Work at the intersection of AI, agents, and product&#x2022; Shape how people experience AI-driven job search Responsibilities &#x2022; Respond to customer questions through email, chat, and other support channels&#x2022; Troubleshoot common account and product issues using documented processes&#x2022; Maintain accurate ticket notes, customer records, and follow-up actions&#x2022; Escalate complex or urgent cases with clear supporting context&#x2022; Guide customers through product features and standard workflows&#x2022; Identify recurring questions and suggest improvements to help content&#x2022; Collaborate with product and operations teams to resolve customer issues&#x2022; Deliver a professional and empathetic customer experienceQualification Required &#x2022; Strong written and verbal communication skills in English&#x2022; Empathy, patience, and a customer-focused mindset&#x2022; Clear problem-solving and attention to detail&#x2022; Comfort learning web-based tools and internal processes&#x2022; Ability to manage multiple requests and meet response expectations&#x2022; Reliable internet connection and a suitable remote work environment in the United Kingdom Preferred &#x2022; Previous customer service, retail, hospitality, or support experience&#x2022; Familiarity with CRM or help desk tools such as Zendesk, Intercom, or Freshdesk&#x2022; Interest in technology products or software-as-a-service businesses

Customer Support Specialist, Entry Level

Please note this is a fully remote role. During the first four weeks of training, you must be able to work a different earlier shift. The Phia Group provides, amongst other things, claim recovery services for health benefit plans. When a health benefit plan pays medical bills, and we later discover someone else should have paid those medical bills, The Phia Group &#x2013; on behalf of the health plan &#x2013; will seek to recover the funds. The ideal Customer Service Representative will present a service-driven mindset and strive for excellence in their interactions. Work in the Customer Service Department includes but is not limited to answering calls and written inquiries from clients, insureds, attorneys, and adjusters. The goal for a typical interaction is to collect accident details to determine potential sources of recovery and promote/demote those cases accordingly. At The Phia Group, whose mission is to provide high quality yet affordable healthcare to American employees and their families, you can look forward to not only exceptional benefits for yourself but also being immersed in a company that was named one of USA Today&#x2019;s Top Workplaces for 2026. Meanwhile, from a regional perspective, The Boston Globe, Courier Journal, and Louisville Business First annually recognize our unwavering commitment to upholding an internal culture of inclusivity, enjoyment, and empathy for our valued employees by listing The Phia Group in their respective lists for the Top Places to Work. As a Contact Center Customer Service Representative, you will: support a positive caller experience by being available in our call queues, engaging with our customers, and educating our caller. In this role, you will perform a variety of day-to-day tasks to support recovery staff. Tasks may include managing a large amount of customer inquiries through calls, voicemails, faxes, scanned correspondence, and emails. You will utilize time management, written documentation, and decision-making skills that impact the day-to-day activities of the Recovery Department as well as additional tasks on an as-needed basis. Essential Duties And Responsibilities <ul><li>Manage high-volume customer inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails.</li><li>Identify and assess customer needs to achieve maximum client satisfaction.</li><li>Assist callers in real-time with data collection or education; Transfer/redirect calls to the appropriate Recovery Specialists when appropriate.</li><li>Utilize internal systems and resources to provide accurate, valid and complete information relevant to the situation.</li><li>Ensure adequate phone coverage with regular attendance and use of situational awareness during scheduled shift to minimize missed and abandoned calls.</li><li>Review, promote, and activate both client &amp; Phia generated referrals that result from Call Center activity.</li><li>Collection and documentation of handling attorney and/or adjuster information to the appropriate tabs in the system along with any additional pertinent information, as-needed.</li><li>Ensure all calls and/or case activations, data entry, and data management are handled within company guidelines.</li><li>Maintain and respond to department requests submitted through the online questionnaire portal.</li><li>Maintain and research automatic updates generated through a national database used to identify third party claims.</li><li>Perform reviews of scanned documentation for systematic update such as Phia Accident Questionnaires</li><li>Generate client specific reports on a weekly basis, as-needed.</li><li>Responsible for protecting company assets from unauthorized access, disclosure and/or modification; as well as comply with the organization&apos;s information security policies. </li></ul>Experience And Qualifications <ul><li>2+ years of experience in one of the following areas: Law Firm, Insurance Company, Third Party Administrator (TPA) or Medical Field</li><li>Call center experience</li><li>Located in MST or PST preferred</li><li>High School diploma or equivalent preferred</li><li>Bilingual preferred, but not required</li><li>Remote work or education experience</li><li>Private workspace with closed off door for privacy</li><li>Sufficient internet speed to support video, IP phone, and multi-system usage</li><li>No distractions in home that would require assistance during working hours</li><li>Strong verbal and written communication skills</li><li>Knowledge of good telephone etiquette, soft skills, and emotional intelligence</li><li>Effective listening skills</li><li>Mastery of time management and organization with ability to pivot from task to task</li><li>Excellent attention to detail and documentation</li><li>Outstanding organizational, interpersonal, and administrative skills</li><li>Must have the ability to work as part of a team, as well as to work independently</li><li>Must be self-motivated and able to meet deadlines under pressure </li></ul>The Phia Group&#x2019;s Commitment to Diversity The Phia Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Phia Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Working Conditions / Physical Demands Sitting at workstation for prolong periods of time. Extensive computer work. Fast paced work environment. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, the company reserves the right to modify, add or remove duties and assign other duties as necessary. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed here) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. Salary: $47,000 / year base

Remote Healthcare Customer Service Representative (11:30am - 8pm EST)

In-Bound Call Center Representative&#xA0;Work Location: &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Tysons Corner, VASchedule: &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Full Time;&#xA0;fully remote&#xA0;Relocation: &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;N/ANote:&#xA0;This position requires a&#xA0;Public Trust Clearance.&#xA0;Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.Job Responsibilities:<ul><li>Ability to operate in a high-volume metrics driven call center environment&#xA0;</li><li>Ability to be flexible with work schedule to support the Call Center&#x2019;s needs during operating hours&#xA0;</li><li>Ability to multitask and research information on multiple databases at the same time&#xA0;</li><li>Ability to enter data and talk to stakeholders at the same time&#xA0;</li><li>Ability to conceptualize scenarios and communicate it effectively to stakeholders&#xA0;</li><li>Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources&#xA0;</li><li>Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)&#xA0;</li><li>Ability to listen actively to sensitive information&#xA0;</li><li>Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment</li><li>Ability to analyze multifaceted issues relating to the SEVIS system&#xA0;</li><li>Ability to provide support to international stakeholders and academic institutions&#xA0;</li><li>Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite</li></ul>Education and Experience Requirements:<ul><li>Education: High school diploma required.</li><li>Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.</li><li>Certification: HDI Certification is highly preferred but not required.</li></ul>Insight Technology Solutions is an Equal Opportunity Employer

In-Bound Call Center Representative

As a Customer Care Agent, you&#x2019;ll be the first point of contact for callers, providing compassionate, knowledgeable, and solution-focused support. You&#x2019;ll handle a variety of inquiries&#x2014;from simple questions to more complex concerns&#x2014;with professionalism and empathy. This role goes beyond answering calls. You&#x2019;ll build connections, understand each caller&#x2019;s unique needs, and guide them toward the right solutions using the tools and resources available. Your ability to listen, educate, and consult will help ensure every caller receives a smooth and positive experience. Quick Facts <ul><li>Hours Monday - Friday, 8AM to 9PM. Saturday and Sunday hours dependent on business need. </li><li>Training Mandatory 10 weeks of training.</li><ul><li>100% training attendance is required. Time missed during training may result in removal from the program. </li></ul><li>This position is fully remote / work from home. </li><li>Candidats must reside in the state of Indiana.</li><li>BURMESE and SPANISH bilingual highly desired! </li></ul>What Senture has to offer <ul><li>Work from home</li><li>All equipment provided</li><li>Competitive</li><li>Paid training</li><li>Growth &amp; Development Opportunities</li><li>High School Diploma or GED</li><li>Prior call center or customer service experience highly desired</li><li>Excellent interpersonal skills with the ability to communicate effectively both orally and in writing</li><li>Excellent organizational and multitasking skills</li><li>Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs</li><li>Basic computer literacy, especially with Windows-based systems</li><li>Ability to sit for extended periods of time</li><li>A genuine desire to help and advocate for customers.</li><li>Ability to successfully pass a background investigation and drug screen</li><li>Must successfully pass preemployment criteria testing and internet speed test </li></ul>Candidates must meet the following requirements to work from home <ul><li>Enclosed and secure work area with zero distractions</li><li>Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.</li><li>Must be able to meet the minimum internet speed requirements of 25 mbps download and 10 mbps upload.</li><li>Hotspots, satellite and wireless internet service are NOT allowed for this role.</li><li>Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.</li><li>Act as advocate to facilitate problem resolution via telephone in a timely and courteous manner.</li><li>Document all call information according to approved operating procedures</li><li>Navigate multiple computer systems and screens simultaneously while engaging with customer.</li><li>Verify customers information, making corrections and updates as needed.</li><li>Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.</li><li>Follow-up with callers as necessary.</li><li>Use statistical contact center data to make improvements to performance.</li><li>Outbound calling for surveying to obtain client specific information.</li><li>Meet quality assurance requirements and other key performance metrics, including punctuality and attendance</li><li>Shift and Schedule adherence.</li><li>Other duties as assigned. </li></ul>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

2026-88918

We are seeking a professional, dependable, and service-oriented Customer Care Coordinator to support customers throughout their travel planning experience. This role is ideal for someone who enjoys helping people, communicating clearly, staying organized, and providing excellent customer service. The Customer Care Coordinator serves as a key point of contact for customers, helping answer questions, gather information, coordinate travel-related requests, maintain accurate records, and ensure customers receive timely and professional support. Key Responsibilities <ul><li>Respond to customer inquiries in a professional and timely manner</li><li>Assist customers with general travel-related questions and requests</li><li>Gather customer preferences and trip information</li><li>Provide follow-up communication throughout the planning process</li><li>Help coordinate reservations, travel documentation, and itinerary details</li><li>Maintain accurate customer records and notes</li><li>Communicate important updates, deadlines, and travel information</li><li>Research travel options based on customer needs and preferences</li><li>Work with travel suppliers and internal support resources when necessary</li><li>Follow established customer service procedures and company guidelines</li><li>Participate in training and professional development</li><li>Maintain a positive, solutions-focused approach when assisting customers</li><li>Protect confidential customer information and maintain professional standards</li></ul> Qualifications <ul><li>Strong written and verbal communication skills</li><li>Excellent customer service and interpersonal skills</li><li>Basic computer and internet skills</li><li>Comfortable communicating by phone, email, text, and virtual meeting platforms</li><li>Strong organizational and time-management skills</li><li>Ability to follow instructions and established procedures</li><li>Detail-oriented and able to manage multiple customer requests</li><li>Reliable internet access and appropriate workspace for remote responsibilities</li><li>Ability to work independently while remaining connected with a team</li><li>Professional, dependable, and willing to learn</li></ul>Previous experience in customer service, hospitality, travel, administrative support, retail, or client-facing roles is helpful but not required. Training &amp; Support Training and ongoing professional development are available to help team members become familiar with travel industry resources, customer service procedures, supplier systems, and travel planning tools. Ideal Candidate The ideal candidate enjoys working with people and takes pride in delivering a positive customer experience. You should be comfortable learning new technology, communicating with different types of customers, staying organized, and following through on customer needs from initial inquiry through completion. Work Environment This is a remote opportunity requiring regular access to a computer, reliable internet, email, and virtual communication tools. Candidates should be comfortable managing responsibilities independently while maintaining consistent communication and professional standards.

Customer Care Coordinator – Remote

Remote Response Associate, Roadside Assistance (CSR)

Description ROLE AND ESSENTIAL FUNCTIONS Agents at Acumen must exhibit a service-forward mindset as they embody the organization&apos;s mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy. This role is critical to ensuring the company as a whole has a positive and healthy working relationship with new and existing clients, their families and support coordinators. <ul><li>Support clients (employers and employees) during their enrollment process</li><li>Process related paperwork and manage electronic communication</li><li>Accurate data entry using several databases simultaneously while meeting deadlines</li><li>Establish, foster and grow relationships with clients and program contacts including third party organizations</li><li>Understand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders</li><li>Act as a communication liaison between the clients and across all Acumen&#x2019;s departments, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen</li><li>Accurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframes</li><li>Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes</li><li>Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations</li><li>Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion</li><li>Manage a fluctuating volume of calls and emails</li><li>Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments</li><li>Working hours as established by the hiring manager, while remaining flexible to work occasional weekends, weeknights and/or holidays to meet the needs of the clients we serve</li><li>Perform other work related duties as assigned</li><li>ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act </li></ul>Responsibilities As a Team Member <ul><li>Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the &quot;system&quot; if not warranted</li><li>Demonstrates excellence in work standards, is tenacious in completing tasks</li><li>Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties</li><li>Works well with other team members and departments</li><li>Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments</li><li>Requests support from team with ample time to accommodate the support request in order to meet deadlines</li><li>Ensures effectiveness in processes to achieve/seek best practice </li></ul>EQUIPMENT NORMALLY USED <ul><li>Telephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine, calculator, and fax machines</li><li>May use other office equipment as needed </li></ul>Requirements QUALIFICATIONS Minimum Qualifications <ul><li>At least one year of experience with data entry (manual keying in of information into databases)</li><li>Works well independently with limited supervision</li><li>Works as a self-starter with effective communication skills</li><li>Ability to work in a fast paced environment</li><li>Prior experience in customer service and/or client relations</li><li>Ability to handle fluctuating inbound and outbound call volume</li><li>Must be able to work a flexible schedule, including but not limited to weekends, week nights and holidays</li><li>Experience working with multiple applications simultaneously</li><li>Ability to prioritize and handle competing requests successfully</li><li>Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs</li><li>Patience, perseverance, and follow through mentality</li><li>Ability to communicate both orally and in writing in a professional manner</li><li>Attention to detail and critical thinking skills</li><li>The ability to handle responsibility with limited supervision</li><li>High standard of integrity</li><li>Ability to use basic math skills</li><li>Demonstrates excellent organizational skills, time management, and task orientation</li><li>Good interpersonal communication skills</li><li>Ability to handle and accommodate complex clients</li><li>Must be able to plan for and meet multiple deadlines</li><li>High school diploma or equivalent with some college preferred (or equivalent work experience) </li></ul>Preferred Qualifications <ul><li>Willingness to obtain certain state required certifications</li><li>Ability (if required by program) to travel, including overnight(s), via ground transportation and/or via flight</li><li>Maintain a valid driver&apos;s license within the state of residence and valid automobile insurance (if required by program)</li><li>Able to provide a secure remote workspace with high speed internet when applicable </li></ul>Communication Skills <ul><li>Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues</li><li>Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities</li><li>Ability to maintain confidentiality</li><li>Ability to speak in public, including trainings</li><li>Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully </li></ul>PHYSICAL AND MENTAL DEMANDS The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation. <ul><li>The employee must be able to sit for extended periods of time entering data into multiple systems</li><li>The employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold and/or cut paper</li><li>The employee may be required to answer the phone as well as respond to team members and internal customers</li><li>The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes</li><li>The employee is frequently required to stand, walk, and talk for an hour or more</li><li>Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus</li><li>Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines</li><li>Ground travel upon demand</li></ul>

Copy of Client Services Agent

We&apos;re hiring for a global network of specialized software companies that deliver mission-critical solutions to industries like aviation, empowering clients to operate efficiently and safely. This employer focuses on long-term partnerships, acquiring and enhancing software businesses with a commitment to their legacy, employees, and customers. The Role&#x2022; Serve as the primary point of contact and trusted advisor for assigned customers, building strong relationships at operational and executive levels.&#x2022; Drive high customer satisfaction and retention by conducting regular business reviews, monitoring customer health, and proactively mitigating renewal risks.&#x2022; Identify and pursue opportunities for value expansion within existing accounts through cross-selling and upselling, collaborating with sales teams to meet revenue targets.&#x2022; Develop deep expertise in the company&apos;s software solutions and understand customer workflows, operational challenges, and business objectives.&#x2022; Act as the customer advocate internally by gathering requirements, translating them into product enhancements, and working closely with product and development teams.&#x2022; Manage onboarding, training, and adoption programs, tracking key performance indicators and maintaining accurate customer records. What You&apos;ll Need&#x2022; Bachelor&apos;s degree in Business, Marketing, or a related field, or equivalent practical experience.&#x2022; 5+ years of experience in customer success or account management, preferably within a software or SaaS environment.&#x2022; Strong communication, presentation, and client engagement skills across multiple channels.&#x2022; Proficiency with CRM systems (e.g., HubSpot) and a highly organized, proactive mindset.&#x2022; Fluent in English; additional European languages are a plus.&#x2022; Experience in technical or operational sales environments and a willingness to travel within the EMEA region are preferred. What&apos;s On Offer&#x2022; Competitive salary&#x2022; Bonus structure&#x2022; Fully remote work environment&#x2022; Professional development and international career growth opportunities&#x2022; Supportive and dynamic work culture Apply via Haystack today!

Customer Success Manager

We are looking for a Client Operations Specialist to join the Investec Save team and help deliver a responsive, fair and reliable service to our savings clients. Working within Banking Operations, you will support clients across a broad range of account, payment and onboarding queries while helping to protect them through effective controls, regulatory awareness and careful attention to detail. This is a varied role for a natural problem-solver who enjoys taking ownership, working collaboratively and making a positive difference to the client experience. Alongside day-to-day client servicing, you will have the opportunity to identify trends and contribute to improvements across our processes, tools and products. What will I be doing?<ul><li>Provide first-line email support to clients and prospective clients, resolving a wide range of application, account and service queries.</li><li>Recognise when clients may be in vulnerable circumstances, establish the support they need and provide first-line telephone assistance where appropriate.</li><li>Investigate payment queries by working with clients and other banks to reach an effective resolution.</li><li>Identify, record and investigate complaints, ensuring they are managed efficiently and in line with regulatory requirements.</li><li>Maintain accurate client accounts and records, including changes relating to name updates and deceased estates.</li><li>Complete client, account and nostro reconciliations, including supporting the creation of a single client view for FSCS reporting.</li><li>Review applications that have not passed automated onboarding checks, including AML, KYC, sanctions, fraud, Onfido and linked-account checks.</li><li>Identify recurring client needs or areas of frustration and help improve processes, tools and products, while supporting wider Banking Operations activities when required.</li></ul> What are we looking for? What&apos;s essential<ul><li>Experience working directly with clients and maintaining relationships in a service or sales environment.</li><li>Strong investigative and problem-solving skills, with the ability to take ownership of issues through to resolution.</li><li>Clear written and verbal communication, strong listening skills and the ability to build effective working relationships.</li><li>Excellent organisation and time management, with the ability to prioritise competing demands in a busy environment.</li><li>The ability to work accurately under pressure and within tight timeframes.</li><li>High standards of literacy and close attention to detail.</li><li>A self-motivated, accountable and energetic approach, with the ability to work independently and collaboratively.</li><li>A commitment to integrity, treating customers fairly, following relevant compliance requirements and identifying and escalating business risks.</li></ul> What&apos;s desirable<ul><li>Some experience within a retail banking environment.</li><li>Experience handling client complaints.</li><li>Experience working with Faster Payments and CHAPS.</li><li>Experience of ISA products, particularly ISA transfers.</li><li>Knowledge of client onboarding risks and relevant requirements relating to AML, sanctions and fraud.</li></ul> At Investec, we do things differently. We&apos;re a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you&apos;ll help shape bold solutions for clients who expect something more than the ordinary.As part of our collaborative &amp; agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way. Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It&apos;s a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you&apos;ll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.If this role excites you but you don&apos;t meet every requirement, we&apos;d still love to hear from you. Your unique perspective and experience could be exactly what we are looking for. Get in touch! At Investec, we&apos;re deeply invested in our clients, our colleagues, and our communities. It&apos;s more than a mindset; it&apos;s how we show up every day. Be part of something Out of the Ordinary.Recite MeWe commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the &#x2018;Accessibility Options&apos; link at the top of the page.The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at CareersUK@investec.co.uk who will be happy to assist.

Client Services Specialist | Investec Save

Department: Call Center Employment Type: Full Time Location: Milan, IL (4905) Reporting To: Angela Kelley Compensation: $16.00 / hour Description Group O is seeking a Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. As a Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences to individuals who contact our organization on behalf of our clients for assistance. Acting as the first point of contact, you will manage a variety of inquiries, provide information, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills. The ideal candidate for this role will possess effective communication skills, problem-solving abilities, and a customer-focused mindset. Key Responsibilities Essential Functions <ul><li>Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support. Provide prompt, courteous, and accurate responses to meet their needs.</li><li>Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer&apos;s satisfaction. Utilize available resources, tools, and knowledge bases to troubleshoot and address inquiries effectively.</li><li>Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions. Tailor responses to meet the unique needs and preferences of each customer.</li><li>Maintain a thorough understanding of the company&apos;s products, services, features, pricing, and promotions. Continuously update knowledge through training sessions, documentation review, and communication with internal teams.</li><li>Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information. Follow established procedures for order entry, verification, and fulfillment to ensure accuracy and efficiency.</li><li>Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases. Generate reports or summaries as required to track performance metrics, trends, and customer feedback.</li><li>Collaborate with other departments, such as sales, marketing, and technical support, to address customer inquiries that require specialized expertise or escalation. Communicate effectively with team members to coordinate efforts and provide seamless support to customers.</li><li>Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve the overall customer experience. Provide feedback and suggestions for optimizing workflows, tools, or training programs. </li></ul>Education/Certifications Job Qualifications <ul><li>High School Diploma </li></ul>Skills And Qualifications <ul><li>Remote location requires a minimum of 100-megabyte internet speed.</li><li>Basic customer service and phone handling experience.</li><li>Strong verbal communication skills, with the ability to convey information clearly, concisely, and professionally.</li><li>Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure.</li><li>Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved.</li><li>Familiarity with basic computer applications and proficiency in typing and data entry.</li><li>Adaptability to work in a demanding environment with shifting priorities and a diverse customer base.</li><li>Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information.</li><li>Ability to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs. </li></ul>Physical Requirements: N/A Benefits <ul><li>Medical, Dental, Vision, and Life Insurance</li><li>Flexible Spending Accounts (Medical and Dependent Care)</li><li>401(k) Plan with Company Match</li><li>Generous Paid Time Off</li><li>10.5 Paid Holidays</li><li>Career Development Opportunities</li></ul>

Customer Service Representative (Michelin)

Join the People Helping People Velera is the nation&#x2019;s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners&#x2019; success through innovative financial technology solutions and inspired service. Upcoming Training Start Dates November 9th - Second shift schedules available only $18.41/hr + PERFORMANCE BONUS, Shift and Language Differential The Opportunity The Contact Center Agent I will be responsible for applying knowledge of Velera&#x2019;s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and requirements for agent advancement via career path. Day in the Life <ul><li>Takes incoming calls from members.</li><li>Navigates tools and resources to properly address member inquiries.</li><li>Maintains a high level of service with members and meets performance targets.</li><li>Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.</li><li>Develops and maintains productive working relationships with team members.</li><li>Promotes and maintains a positive, professional image of Velera&apos;s Call Centers.</li><li>Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge. </li></ul>Qualifications <ul><li>High school diploma or equivalent.</li><li>Some post high school education desirable. </li></ul>Physical Demands <ul><li>While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear</li><li>Specific vision abilities required by this job include close vision</li><li>Ability to occasionally lift/move up to 25 pounds</li><li>Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department. </li></ul>Supervisory Responsibility <ul><li>None </li></ul>Knowledge, Skills, &amp; Abilities <ul><li>Basic Computer Skills using Word, Excel, Outlook.</li><li>Strong customer service skills.</li><li>Clear verbal communication, written communication, and reading comprehension in English.</li><li>Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.</li><li>Application of good judgment and decision making.</li><li>Ability to work efficiently both independently and as part of a team.</li><li>Product knowledge is to include but not limited to: Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console or Springboard</li><li>While performing duties of this job, employee is regularly required to do the following: read, write, simple arithmetic, draw conclusions from written or computer-generated materials, analyze data or report information 5-8 hours per shift </li></ul>Additional Essential Functions And Responsibilities <ul><li>Regular and reliable attendance.</li><li>Responsible for reporting risks that are identified to the appropriate team and/or management.</li><li>Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.</li><li>Actively supports and embraces Velera&apos;s core values of Dedication, Collaboration, Belonging, Curiosity and Integrity. </li></ul>Service Standards <ul><li>Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what&#x2019;s right for credit unions.</li><li>Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.</li><li>Support a workplace where every employee feels valued, respected, and connected.</li><li>Perform job duties within the company&#x2019;s policies, procedures, service standards and the state and federal laws. </li></ul>About Velera At Velera, inclusion isn&#x2019;t an initiative &#x2013; it&#x2019;s how we work. Guided by a people&#x2011;helping&#x2011;people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We&#x2019;re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote&#x2011;first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we&#x2019;re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it&#x2019;s like to work at Velera. Pay Rate: $18.41/hour This is the established hiring rate for the position. Additional compensation opportunities may be available through performance bonuses, shift differentials, and language differentials. Great Work/Life Benefits! <ul><li>Competitive wages</li><li>Medical with telemedicine</li><li>Dental and Vision</li><li>Basic and Optional Life Insurance</li><li>Paid Time Off (PTO)</li><li>Maternity, Parental, Family Care</li><li>Community Volunteer Time Off</li><li>12 Paid Holidays</li><li>Company Paid Disability Insurance</li><li>401k (with employer match)</li><li>Health Savings Accounts (HSA) with company provided contributions</li><li>Flexible Spending Accounts (FSA)</li><li>Supplemental Insurance</li><li>Mental Health and Well-being: Employee Assistance Program (EAP)</li><li>Tuition Reimbursement</li><li>Wellness program</li><li>Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions </li></ul>Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following &quot;EEO is the Law&quot; Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.

Inbound Customer Service Representative- Remote

Overview Since our founding in 1924, we&apos;ve cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today&#x2019;s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for an Outbound Customer Care Specialist. Additional Information <ul><li> Salary: $17.50/Hour</li><li> Location: Fully remote</li><li> Equipment: Full home office set up provided to you (laptop, monitor, keyboard, mouse, and headset).</li><li> Shift: Monday &#x2013; Friday 8:30am &#x2013; 5:00pm CT </li></ul>Daily Scope of Work &#x2013; The Outbound Community Care Specialist will primarily focus on making outbound calls to thank and support volunteers for their recruitment and fundraising activities. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. \#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. Responsibilities <ul><li>Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities, or advocacy issues.</li><li>Establish an ongoing support relationship and educate volunteers on aspects of fundraising.</li><li>Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.</li><li>Follow up on previous calls.</li><li>Use multiple software programs for tracking contact information and interactions. </li></ul>Qualifications <ul><li>High school diploma or equivalent</li><li>Typically requires 0-2 years of minimum relevant work experience. Preferred: At least six months of customer interaction experience, including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others.</li><li>The ability to multitask by simultaneously navigating several software programs and the Internet is required.</li><li>Exceptional communication skills, both verbal and written, including typing accuracy.</li><li>Critical thinking and problem-solving skills.</li><li>Must be able to work Monday &#x2013; Friday 8:30 &#x2013; 5:00pm CT. </li></ul>Compensation &amp; Benefits Hourly Rate: $17.50/Hour The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards &amp; Benefits to see more details. <ul><li> Compensation &#x2013; Our goal is to ensure you have a competitive base salary. That&#x2019;s why we regularly review the market value of jobs and make adjustments, as needed.</li><li> Performance and Recognition &#x2013; You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.</li><li> Benefits &#x2013; We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.</li><li> Professional Development &#x2013; You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association&#x2019;s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.</li><li> Work-Life Harmonization &#x2013; The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.</li><li> Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization. </li></ul>The American Heart Association&#x2019;s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are. At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. This position not a match with your skills? Click here to see other opportunities. In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment. EOE/Protected Veterans/Persons with Disabilities \ Join our Talent Community! Join our Talent Community to receive updates on new opportunities and future events. Software Powered by ICIMS Default: Location : Location US-TX-Dallas Posted Date 1 day ago (9/18/2026 9:37 AM) Requisition ID 2026-18288 Job Category Call Center Position Type Full Time

Customer Engagement Associate

<a href="https://himalayas.app/companies/above-lending">Above Lending</a> is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. Through customized lending solutions, competitive rates, and personalized support, our mission is to simplify the lending process and help our clients achieve financial well-being. We are committed to making credit more affordable and accessible; backed by a culture grounded in compliance and ethics, and technology built around the people we serve.We are growing quickly, and we are looking for new collaborators to help us reach the next level. If you want to join a forward-thinking, rapidly growing organization where helping people is the number one goal, we want to hear from you.<div>
<a href="https://himalayas.app/companies/above-lending">Above Lending</a> is seeking a dedicated and experienced Customer Care Agent to join our team. As a Customer Care Agent, you will play a crucial role in ensuring our customers receive exceptional service and support regarding their accounts and loan products. You will be responsible for assisting customers with payments, navigating their accounts, and facilitating any necessary account changes. This position requires effective communication skills, critical thinking abilities, and a strong focus on customer satisfaction.</div><div>This is a full-time position, working fully remote. We are actively seeking candidates that can work from 10:00am - 7:00pm CT.</div><h3>You will</h3><ul>
<li>Assist customers with inquiries, account navigation, payments, and account changes via phone or email.</li>
<li>Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.</li>
<li>Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.</li>
<li>Multitask efficiently and adapt to changing priorities in a fast-paced environment.</li>
<li>Perform data entry tasks accurately and efficiently to update customer information and account details.</li>
<li>Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.</li>
<li>Manage time effectively to meet service level agreements and maintain high-quality customer support.</li>
<li>Collaborate with team members and other departments to resolve complex customer issues and improve processes.</li>
<li>Drive company goals and objectives in every customer interaction.</li>
</ul><h3>You have</h3><ul>
<li>Excellent listening and understanding skills to comprehend customer needs and concerns.</li>
<li>Outstanding verbal and written communication skills to effectively communicate with customers and colleagues.</li>
<li>Strong critical thinking and problem-solving abilities to address customer inquiries and resolve issues promptly.</li>
<li>Ability to multitask and adapt to changing priorities in a fast-paced environment.</li>
<li>Proficient data entry skills with high accuracy and attention to detail.</li>
<li>Excellent time management skills to prioritize tasks and meet deadlines.</li>
<li>Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus.</li>
<li>Two (2) or more years of experience in the financial services industry preferred.</li>
<li>Two (2) or more years of experience working in a contact center environment is preferred.</li>
</ul><div>If you possess the required skills and experience and are passionate about delivering excellent customer service, we encourage you to apply for the Customer Care Agent position at <a href="https://himalayas.app/companies/above-lending">Above Lending</a>. Join our team and be a part of providing outstanding support to our valued customers. Apply now!</div><div>Join our dynamic team and contribute to <a href="https://himalayas.app/companies/above-lending">Above Lending</a>’s success as we continue to provide innovative lending solutions to our customers.</div><div>Under the California Consumer Privacy Act (“CCPA”), <a href="https://himalayas.app/companies/above-lending">Above Lending</a> is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.</div><div>*<a href="https://himalayas.app/companies/above-lending">Above Lending</a> is an equal opportunity Employer*</div><div><a href="https://himalayas.app/companies/above-lending">Above Lending</a> does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to <a href="https://himalayas.app/companies/above-lending">Above Lending</a> employees or the <a href="https://himalayas.app/companies/above-lending">Above Lending</a> Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the <a href="https://himalayas.app/companies/above-lending">Above Lending</a> HR team.</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Customer Care Agent

Live Chat Support Agent (Remote UK)OverviewWe are looking for a professional and customer-focused Live Chat Support Agent to provide responsive, accurate and helpful support to customers through live chat and other digital communication channels.This is a full-time, permanent, remote UK opportunity suitable for an entry-level candidate with strong written communication skills, a positive attitude and a genuine interest in delivering excellent customer service.&#x1F4BC; Job Snapshot&#x1F4CD; Location: London, UK&#x1F3E0; Workplace Type: Remote&#x1F4BC; Employment Type: Full-time&#x1F4C4; Job Type: Permanent&#x1F331; Experience Level: Entry Level&#x1F4B7; Salary: &#xA3;27,000 &#x2013; &#xA3;30,000 per annum&#x1F3E2; Category: Customer ServicesKey Responsibilities<ul><li>Respond to customer enquiries through live chat in a professional and timely manner.</li><li>Provide clear, accurate and helpful information to customers.</li><li>Assist with general customer queries and resolve straightforward issues.</li><li>Escalate more complex enquiries when appropriate.</li><li>Maintain accurate records of customer interactions.</li><li>Deliver a positive and professional customer experience.</li><li>Manage multiple conversations while maintaining accuracy and attention to detail.</li><li>Follow relevant processes and communication guidelines.</li><li>Work effectively and independently within a remote environment.</li></ul>Requirements<ul><li>Strong written communication skills.</li><li>Professional and customer-focused approach.</li><li>Good organisational and time-management skills.</li><li>Strong attention to detail.</li><li>Confident using computers and online communication systems.</li><li>Ability to manage multiple customer conversations effectively.</li><li>Good problem-solving skills.</li><li>Ability to work independently in a remote environment.</li><li>Previous customer service, live chat or administrative experience may be beneficial, but is not essential.</li></ul>What We Offer<ul><li>&#xA3;27,000 &#x2013; &#xA3;30,000 per annum</li><li>Full-time, permanent employment</li><li>Remote UK working</li><li>Entry-level opportunity within customer services.</li><li>Experience working in a digital customer-support environment.</li></ul>How to ApplyApply in around 20&#x2013;25 seconds &#x2014; confirm your details, upload your CV and submit your application.

Live Chat Support Agent ( Remote UK)

Jobright is a personal AI job search agent that guides and simplifies the job search process. The Entry Level Customer Service Representative serves as a first point of contact by handling customer inquiries, resolving or escalating requests, documenting interactions, following up on cases, and sharing recurring feedback with internal teams. Why Join Us &#x2022; Build real, production AI agents used by real users&#x2022; High ownership and impact&#x2022; Work at the intersection of AI, agents, and product&#x2022; Shape how people experience AI-driven job search Responsibilities &#x2022; Answer customer questions through phone, email, chat, or approved support channels&#x2022; Explain services, policies, and next steps clearly and accurately&#x2022; Resolve routine requests and escalate issues that require specialised support&#x2022; Document customer interactions and outcomes in internal systems&#x2022; Follow up on open cases and communicate progress to customers&#x2022; Maintain a calm, professional, and empathetic approach&#x2022; Share recurring customer feedback with operations and product teams&#x2022; Meet service quality and response-time expectationsQualification Required &#x2022; Strong verbal and written communication skills&#x2022; Customer-focused attitude with patience and empathy&#x2022; Good judgement, problem-solving, and attention to detail&#x2022; Ability to learn procedures and digital support tools quickly&#x2022; Ability to organise work and handle multiple customer requests&#x2022; Reliable internet connection and a suitable remote work environment in the United Kingdom Preferred &#x2022; Previous customer-facing experience in service, retail, hospitality, or support&#x2022; Familiarity with CRM, ticketing, or contact-centre tools&#x2022; Experience working effectively in a remote team

Customer Service Representative, Entry Level

About Element. Element was founded by the team behind the Matrix protocol, a groundbreaking project redefining how the world communicates through open, secure and decentralised messaging. The mission behind Matrix is simple but powerful: make messaging as open and accessible as email. That means giving people and organisations the freedom to choose where their data is hosted, enjoy truly private conversations, and stay in control of their communications. Today, Element helps major organisations run Matrix securely at scale, from the French, German and British governments to international institutions like NATO and the UN. Our Values.<ul><li>We care about the greater good</li><li>We work together in the open</li><li>We are proud of how we serve our customers</li><li>We are ambitious and iterate rapidly </li></ul>About the role. The impact you&#x2019;ll make. As a Customer Success Manager (CSM) at Element, you&#x2019;ll lead the post-sale customer relationship, ensuring our customers achieve tangible value from our products and services. You&#x2019;ll be measured by customer satisfaction, adoption, and retention, working across functions to help customers meet their business objectives while championing their needs within Element. You will collaborate closely with: <ul><li>Pre-Sales Team (Account Executives and Pre-Sales Engineers) to ensure a smooth handover into the post-sales lifecycle.</li><li>Account Managers to support renewal and account growth.</li><li>Technical Account Managers and the Support Team to resolve technical barriers and drive adoption.</li><li>Product Delivery Teams to influence the roadmap and oversee customer-sponsored development projects </li></ul>This is a high-impact role at the intersection of product, delivery, and customer engagement. What you&apos;ll be doing. <ul><li>Own the onboarding journey, including customer handover from Sales and the development of tailored onboarding plans.</li><li>Deliver customer training sessions and workshops to drive adoption.</li><li>Become a product expert, delivering training to drive adoption</li><li>Support product provisioning and ensure successful technical rollout (in partnership with Support and TAMs).</li><li>Maintain regular customer contact, building trusted relationships with stakeholders at all levels.</li><li>Capture and share customer insights, ensuring feedback flows effectively into Element.</li><li>Act as a customer advocate:<ul><li>Escalate and resolve urgent issues impacting success.</li><li>Influence longer-term product roadmap decisions based on customer needs. </li></ul></li><li>Partner with Account Managers on renewals and account growth opportunities.</li><li>Track and report on customer outcomes, adoption trends, and satisfaction. </li></ul>About you. What we&#x2019;re looking for.<ul><li>Excellent communication and stakeholder management skills.</li><li>Proven experience in customer-facing roles, ideally serving enterprise or government clients.</li><li>Professional-level English (C1+). </li></ul>Bonus points if you also have: <ul><li>German language skills (C1+).</li><li>Account Management experience including dealing with renewals and contracts</li><li>Familiarity with decentralised systems, open source software, VoIP, or end-to-end encryption.</li><li>Knowledge of mobile platforms (iOS, Android) and mobile device management.</li><li>Existing security clearance&#xA0; </li></ul>About joining Element. Where we&apos;re located. We are a fully remote Team and and this role is open to candidates based in the UK. &#xA0; Please note that we do not offer visa sponsorship at this time, so you&apos;ll need to have the relevant right to work. What we offer.<ul><li>Annual base salary: Up to &#xA3;57,000</li><li>Meaningful, mission-driven work in open source</li><li>40 days of annual leave (incl. local bank holidays)</li><li>Share options</li><li>Discretionary annual bonus</li><li>Healthcare cover</li><li>Professional development budget</li><li>Access to a wellbeing platform</li><li>Home Office allowance</li><li>Company socials</li><li>Family-friendly environment </li></ul>Our hiring process.<ul><li>HR screening call (non technical) - Up to 30 min&#xA0;</li><li>First stage interview - Up to 45 min</li><li>Last stage interview - Up to 60 min </li></ul>Equality, diversity, and inclusion. Element does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Your personal data will be processed in accordance with our privacy policy. Salary 47000 - 57000 GBP (yearly)

Risepoint is an education technology company that helps regional universities launch and grow online programs for modern learners. Risepoint supports more than 100 universities and colleges across five countries, with programs concentrated in high-demand fields including nursing, healthcare, teaching, business, technology, and public service. Our suite of products and services supports the full student journey and each university&#x2019;s long-term goals. Together, we increase access to affordable education that delivers a strong return on investment for learners and meets employer and community needs. Learn more at risepoint.com. The Impact You Will Make As a Student Recruitment Coordinator, you will play a direct role in helping prospective students take the next step toward postgraduate study. You will support and develop relationships with assigned university partners while helping to achieve enrolment targets, serving as a trusted guide from initial inquiry through to enrolment. By providing timely, accurate, and supportive communication, you will help students make informed decisions while driving strong conversion outcomes. In this role, your impact will be seen in the quality of student interactions, and your ability to create a seamless enrolment experience. You will work independently within established guidelines, solve routine challenges confidently, and collaborate across teams to support both student success and institutional growth. This is a remote position that requires candidates to currently reside in the United Kingdom. What You Will Do How You Will Bring Our Mission to Life <ul><li>Serve as the first point of contact for prospective students, guiding them from initial inquiry through to enrolment.</li><li>Support and develop relationships with assigned university partners while helping to achieve enrolment targets, serving as a trusted guide from initial inquiry through to enrolment.</li><li>Provide accurate, comprehensive information about programmes, admissions requirements, and the enrolment process so students can make informed decisions.</li><li>Conduct proactive student outreach by phone and email to nurture leads, encourage progression, and support conversion to enrolment.</li><li>Monitor applicant pipelines and take ownership of routine follow-up activity to keep students progressing efficiently through each stage.</li><li>Work independently within established processes while recommending practical solutions to routine challenges that may affect student progression.</li><li>Build strong cross-functional relationships with internal teams to ensure a seamless and consistent enrolment experience.</li><li>Maintain accurate student records and uphold high standards of data integrity and administrative quality.</li><li>Represent the organisation professionally in every student interaction, balancing empathy, accuracy, and pace in a target-driven environment. </li></ul>What Success Looks Like <ul><li>Students feel informed, supported, and confident throughout the enrolment journey because communication is timely, clear, and accurate.</li><li>Enrolment targets and conversion goals for assigned partners are consistently met through effective outreach, strong relationship ownership, and disciplined follow-through.</li><li>Student records, communications, and handoffs are well managed, contributing to a smooth experience for both students and internal stakeholders. </li></ul>How Impact Will Be Measured <ul><li>Performance against enrolment, conversion, and outreach activity targets for assigned university partners.</li><li>Quality and consistency of student engagement, including responsiveness, professionalism, and accuracy of information shared.</li><li>Accuracy of data, completion of administrative activity, and effective collaboration across teams to keep students progressing through the pipeline. </li></ul>What You&#x2019;ll Bring To The Team Experience That Matters Most <ul><li>1&#x2013;3 years of experience in customer service, student support, admissions, sales, or a related field involving direct customer engagement.</li><li>Strong interpersonal, verbal, and written communication skills, with the ability to build trust and guide individuals through important decisions.</li><li>A detail-oriented and organised approach, with the ability to manage multiple priorities while maintaining accuracy and follow-through.</li><li>Demonstrated professionalism, adaptability, and problem-solving ability in a fast-paced, target-driven environment.</li><li>This is a remote position that requires candidates to currently reside in the United Kingdom. </li></ul>Experience That&#x2019;s Great To Have <ul><li>Experience working in higher education, online education, admissions, or enrolment support.</li><li>A bachelor&#x2019;s degree is preferred but not required.</li><li>Familiarity with CRM, student information systems, or other platforms used to manage applicant and student records.</li><li>Experience balancing relationship management, administrative accuracy, and target delivery within a student- or customer-focused setting. </li></ul>Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce This Role Is Eligible For Comprehensive Benefits Personal and Professional Development: <ul><li>Continuous Professional and Leadership Development Programs</li><li>Tuition Reimbursement for employees and their dependents </li></ul>

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