UK based applications only, No agencies.
Working days: Monday to Friday
Working: 9.30 am till 2.30pm
The Senior Client Associate delivers exceptional client service in a remote environment, coordinates onboarding and administrative activities, and takes ownership of complex enquiries. This role requires excellent communication skills and the confidence to lead professional online meetings with clients and internal teams.
Key Responsibilities
- Client Communication: Manage enquiries via phone, email, live chat, and ticketing systems, providing clear, professional, and timely responses.
- Online Meetings: Schedule and lead virtual client meetings, account walkthroughs, and service reviews, documenting agreed actions and ensuring follow-up.
- Onboarding and Support: Guide new clients through account setup, capture leads, and coordinate service scheduling.
- Administrative Operations: Maintain accurate CRM records, database entries, billing paperwork, and project documentation.
- Problem Resolution: Troubleshoot product and service issues, collaborate with internal teams, and escalate complex technical or financial enquiries, tracking them through to resolution.
- Relationship Management: Build strong client relationships through proactive communication and consistent follow-up.
- Team Collaboration: Support colleagues remotely, share best practices, and identify opportunities to improve service quality.
Qualifications and Requirements
- Education: A degree in any science field.
- Experience: A minimum of 3 years’ experience in client services, customer support, account administration, or a related role.
- Excellent written and verbal communication skills, with a professional and confident manner.
- Ability to host and lead effective online meetings using platforms such as Microsoft Teams, Zoom, or Google Meet.
- Strong organisational skills, attention to detail, and the ability to manage competing priorities.
- Ability to work independently, manage time effectively, and collaborate within a remote team.
- Confidence using CRM platforms, ticketing systems, and standard office software.
- Reliable internet access and a workspace suitable for professional calls and online meetings.