Customer Support Advisor – Fully Remote
🏠 Location: Fully Remote
💷 Salary: £27,000–£33,000, depending on experience
🗓️ Hours: 9.00am–5.00pm, Monday–Friday
The Opportunity
FindCore are thrilled to be assisting a business with the recruitment of a Customer Support Advisor.
You’ll be a first point of contact for customers, helping with day-to-day enquiries, resolving issues and keeping customers updated when a query needs further investigation.
Key Responsibilities
- Respond to customer enquiries by email and live chat
- Help customers with account queries, order updates and general requests
- Investigate issues, explain the next steps clearly and follow up as agreed
- Record customer interactions and update account details accurately
- Refer complex queries to the relevant team and keep customers informed of progress
- Share recurring customer issues with the team to help improve the service
Skills & Experience
- Clear written and verbal communication skills
- A calm, friendly approach when handling complaints or difficult conversations
- Confidence using Microsoft Office and learning new systems
- Strong attention to detail and the ability to manage several open queries
- Comfortable working independently and staying in touch with colleagues in a remote team
What’s on Offer
- Salary of £27,000–£33,000, depending on experience
- Fully remote working
- Consistent Monday–Friday hours, 9.00am–5.00pm
- A varied role covering customer enquiries, problem-solving and follow-up
The closing date for applications is 06/12/2026. Applications will only be reviewed once the closing date has passed.