**The role of a Customer Success Manager at Canonical** Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions. **Location:** This role will be based remotely worldwide. **What Your Day Will Look Like**

*   A strong focus on supporting customers by finding solutions to ticket requests.
*   Enrich documentation about problem solving, Q&A, onboarding materials.
*   Drive campaigns targeting multiple customers through digital touch-points and activities.
*   Identify high potential as well as high risk customers from newly onboarded users or customers
*   Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
*   Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
*   Engage with your portfolio of customers to ensure risk identification
*   Collect feedback from customers and format them for review by the product team

**What We Are Looking For In You**

*   Customer-facing experience
*   An empathetic individual with a natural drive to help others
*   Passion for technology, infrastructure and Ubuntu in particular is a must
*   Excellent presentation skills
*   Strong organisational skills, ability to structure and constantly update documentation
*   A team player capable of interacting with all departments internally

**Additional Skills That You Might Also Bring**

*   We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

**What We Offer You** We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

*   Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
*   Personal learning and development budget of USD 2,000 per year
*   Annual compensation review
*   Recognition rewards
*   Annual holiday leave
*   Maternity and paternity leave
*   Employee Assistance Programme
*   Opportunity to travel to new locations to meet colleagues from your team and others
*   Priority Pass for travel and travel upgrades for long haul company events

**About Canonical** Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. **Canonical is an equal opportunity employer** We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Graduate Customer Success Manager

**About us:** Construction Link (C-Link) is a fast-growing ConstructionTech company revolutionising construction procurement. We automate workflows and transform how subcontractors win work. Construction Link comprises two brands:

*   C-Link (www.c-link.com) - procurement software for main contractors and developers
*   Prosper (www.weallprosper.co.uk) - a lead generation marketplace for subcontractors

**The opportunity:** We're expanding our product team and are looking for our first UI/UX Designer! We recently posted this advert however the successful candidate fell through and we are back on the lookout for a UI/UX Designer. Our Ideal UI/UX designer is an organised, determined, and passionate Designer who is a self-starter and is keen to make a real impact on enhancing our product. Reporting to our Product Manager, as a UI/UX Designer you will play a pivotal role in enhancing the C-Link user experience and visual consistency across our platform and user-triggered communications. This role offers direct exposure to product development while collaborating across different departments such as marketing, sales, customer success, and development. We're a remote first team based around London who catch up at regular company meet-up's. **What you'll do:**

*   Own & lead the end-to-end design process for C-Link, focusing on elevating user experience and interface quality
*   Design engaging digital assets including in-app visuals, email templates, instant messaging, and notification creatives
*   Collaborate with cross-functional teams, including product management, marketing, sales, and development
*   Ensure adherence to the established design system while working closely with developers
*   Create wireframes, prototypes, and high-fidelity mockups to support UX initiatives
*   Use user research, data, and feedback to inform and validate design decisions
*   Maintain visual and brand consistency across all user touchpoints
*   Stay up to date with current design trends and bring fresh, innovative ideas to the table

**What we're looking for:**

*   Strong experience in UX/UI design with a strong digital design background
*   The ability to work as the sole designer and establish design processes at C-Link
*   A compelling portfolio showcasing UX/UI work, including wireframes, prototypes, and final designs
*   Proficiency in Design programs such as Figma, Adobe Creative Suite (Photoshop, Illustrator), and Miro
*   Solid understanding of UX research, testing, and data-driven design improvements
*   Strong visual design capabilities with keen attention to detail in layout, typography, and colour
*   Excellent communication and collaboration skills across multidisciplinary teams
*   A proven self-starter with initiative and drive to push projects forward
*   Bonus: Familiarity with HTML/CSS, animation tools, or video editing
*   You're based around London and happy to work remotely with regular in person company meet ups

**Employee Benefits:** Working at C-Link means you'll enjoy:

*   Remote-first working with regular company meet up's
*   Flexible work-life balance
*   Regular team-building events to encourage collaboration and connection
*   Auto-enrolment into the Company NEST pension scheme
*   Discretionary bonus payments, based on business performance
*   25 days of annual leave plus public holidays

**Salary:** The salary for this role is £40,000 - £50,000.

UI/UX Designer

**About Open** Open is an insurtech on a mission to deliver the best insurance experiences for the world. Founded in Australia, we've expanded globally and are now growing rapidly in the UK - partnering with some of the country's leading consumer brands. And we're just getting started. We're proud to be a certified B Corporate, using business as a force for good. Our AI-powered platform makes insurance more transparent, affordable, and customer-friendly - and we're building a global team that's curious, kind and driven by impact. **What You'll Do** We're hiring a Customer Success Team & Operations Lead (UK) to guide our growing UK support team while owning key operational tools and processes. This is a hybrid role blending frontline leadership with operations, reporting and continuous improvement. You'll ensure smooth day-to-day delivery, coach and support a small but mighty team, and work closely with Product, Engineering and our AU Ops Lead to drive efficiency and a standout customer experience. You'll report directly to our Head of Customer Success. **Key responsibilities include:**

*   Lead, coach and support a UK-based Customer Success team
*   Manage team schedules, workflows and escalations
*   Optimise support tooling (e.g. Intercom), automation, and documentation
*   Analyse team performance, share insights, and drive improvements
*   Liaise with cross-functional teams to support tool rollouts and process changes
*   Support quality assurance, compliance, and knowledge sharing

**Location & Working hours**:

*   UK-based remote role with optional access to our London hub
*   Monday to Friday, full-time
*   Applicants must be based in the UK

**Start Date:** We're aiming for an early July 2025 start - and ready to move quickly for the right candidate. **Why join Open?** You'll be stepping into a high-impact leadership role in a high-growth company. It's a unique opportunity to build and lead a local team with the support of a global insurtech brand behind you. **What we're looking for:**

*   Experience in customer success, customer support or CX operations
*   Prior team leadership experience (bonus if an early-stage or scaling business)
*   Strong Biz-Ops style problem solving and technical/analytical skills
*   Confident managing systems and reporting - and using data to drive decisions
*   Experience with Intercom, Guru or similar tools is a plus
*   Calm under pressure, flexible across time zones, and proactive by nature

**Here's what to expect:**

*   Competitive salary and access to our employee share scheme
*   A flexible, high-trust culture that supports you to do your best work
*   Clear growth pathways and career development opportunities
*   Annual professional development allowance (e.g. courses, coaching, fitness)
*   Employee share options

**More About Us** Open is an AI-powered platform transforming insurance globally - making it more transparent, cost-effective and customer friendly. Since launching in 2016, we've grown into a certified B Corporation, using business as a force for good. We're proud of our open, collaborative and high-performing culture - and we're looking for people who are curious, kind and driven by impact. We believe in diversity, inclusion and building a team that reflects the communities we serve. If you don't tick every box but feel excited by the role - we encourage you to apply. Find out more about us here!

Customer Success Team & Operations Lead

Team: Finance _Prolific_ Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. _The role_ We are looking for a dynamic and proactive FP&A analyst to join the finance team at Prolific as an individual contributor. This multifaceted role provides an excellent opportunity to enhance your analytical expertise while contributing to key areas such as budgeting and forecasting, Business Partnering and improving current FP&A tools. In this role, you will collaborate closely with other business functions, driving cross-functional impact. As a vital member of our team, you will play a key role in ensuring stakeholders are provided with timely and accurate reporting and drive new insightful information, particularly as we expand our offerings to new customer segments and global markets. Additionally, you'll play an important role in the evolution of our FP&A processes, ensuring they remain agile and aligned with the company's rapidly changing needs. If you thrive in a fast-paced environment and are eager to make a tangible impact, we'd love to hear from you! _What you'll bring to the role_

*   Minimum of 2 years of experience in FP&A - a combination of large and scaling companies is a plus.
*   Strong financial modeling and data analysis skills (Google Sheets a plus).
*   Experience working in a high-growth startup, SaaS, or AI-related company is a plus.
*   Ability to work cross-functionally and communicate complex financial insights clearly.
*   Proactive problem-solver with a startup mindset—able to thrive in a fast-paced environment.
*   Strong understanding of financial statements, forecasting methodologies, and SaaS/AI business models.

_What you'll be doing in the role_

*   Assist in budgeting, forecasting, and financial modeling to support strategic decision-making.
*   Develop and maintain dashboards and reports to track key financial and operational metrics.
*   Conduct variance analysis and identify trends in revenue, expenses, and cash flow.
*   Partner with department leaders to provide financial insights and support business planning.
*   Assist in implementing and improving financial systems and automation tools.
*   Monitor KPIs and help drive cost efficiency and profitability.

_Why Prolific is a great place to work_ We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. _Links to more information on Prolific_ **Benefits** External Handbook Website Youtube _Privacy Statement_ By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

FP&A Analyst

**ATOLEA Jewelry** is a rapidly growing women's eCommerce jewelry brand whose mission is to create high-quality, affordable, and 100% waterproof jewelry that enhances our customers' everyday lives!

We’re proud to have served over **800,000 customers worldwide**, and excited to serve many more.

We seek a **strategic and data-driven Retention Marketing Manager** to elevate our customer lifecycle programs, boost repeat purchases, and build lasting relationships with our community.

**Job Summary**

As our Retention Marketing Manager, you'll develop, implement, and optimize end-to-end lifecycle marketing strategies to increase customer lifetime value, amplify profitability, and maximize customer retention across lead generation, email, SMS, push notification, WhatsApp, direct mail, and loyalty channels.

**Responsibilities**

*   Retention Strategy Development: Create and implement a comprehensive retention strategy, including lead generation, email, SMS, push notification, WhatsApp, direct mail, and loyalty programs to increase customer lifetime value, amplify profitability, and maximize customer retention.

*   Lifecycle Automation Strategy, Management & Optimization: Strategize, implement, quality-assure, and optimize email, SMS, push notification, WhatsApp, and direct mail retention marketing automations (flows).

*   Quarterly Campaign Calendar Planning: Create a quarterly broadcast campaign calendar, evaluating historical performance, upcoming key dates, brand goals, and offers to inform campaign marketing event recommendations.

*   Lifecycle Campaign Strategy, Management & Optimization: Strategize, implement, quality-assure, and optimize email, SMS, push notification, WhatsApp, and direct mail retention marketing broadcast campaigns.

*   Lead Generation: Strategize, implement, quality-assure, and optimize lead generation opt-in methods to maximize zero-party contact data.

*   Customer Segmentation & Personalization: Leverage customer and lifecycle data to build segmented, personalized, and behavior-driven retention marketing automations, campaigns, and experiences.

*   Copywriting: Craft compelling, on-brand, short, direct-response copywriting that obliterates indifference, resonates, and strikes a nerve.

*   A/B Testing & Experimentation: Strategize, implement, and evaluate rigorous A/B testing on retention marketing subject lines, preview text, sender name, send times and delays, copywriting, design, content, message type, offers, call-to-actions, and landing pages to maximize engagement, submit form rates, conversion rates and revenue.

*   Deliverability: Evaluate and optimize retention marketing channel deliverability to ensure optimal inbox placement and performance.

*   Loyalty & Referral Programs: Manage and evolve our loyalty and referral programs to increase repeat purchases and advocacy.

*   Data Analysis & Reporting: Track, analyze, and report on retention marketing performance, KPIs (including LTV, repeat purchase rate, churn), and optimizations, making data-backed recommendations for continuous improvement.

*   Compliance & Best Practices: Ensure all email and SMS campaigns comply with regulations such as CAN-SPAM, GDPR, and TCPA.

*   Cross-Functional Collaboration: Work closely with design and product teams to align messaging with brand strategy and ensure a cohesive customer experience.

*   Customer Insights & Trends: Stay up-to-date with retention marketing industry trends, new tools, and best practices to keep our retention marketing efforts cutting-edge.

**Qualifications**

*   3+ years of experience in DTC eCommerce retention/lifecycle marketing.
*   **Deep hands-on experience with Klaviyo is essential.** This includes building flows from scratch, advanced segmentation, A/B testing, and performance reporting.
*   Experience with additional retention marketing platforms such as Mailchimp forms, PushOwl (push notifications), Charles (WhatsApp), and PostPilot (direct mail) is a strong plus.
*   Strong analytical skills with experience in data-driven marketing and retention marketing KPI tracking.
*   Proven track record of increasing CLTV and reducing churn through creative retention tactics.
*   Excellent copywriting and content review skills, with an eye for on-brand tone and visual storytelling.
*   Understanding of customer psychology and behavior-based marketing.
*   Deep experience strategizing and running A/B experiments to optimize performance.
*   Familiarity with email, SMS, and WhatsApp compliance regulations.
*   Ability to manage multiple retention marketing channels and deadlines efficiently.

**Why Join Us?**

*   Be part of a rapidly growing, mission-focused, innovative brand committed to industry-leading excellence.
*   Opportunities for long-term professional growth, learning, and development within a rapidly expanding brand.
*   A collaborative, empowering, and dynamic work environment and company culture.

**How to Apply**

If you're passionate about crafting impactful customer journeys and driving growth through innovative, data-driven retention strategies, we'd love to hear from you!

**To be considered, please include:**

• A CV tailored to this role — not a generic resume

• A short note or cover letter outlining your fit

• (Optional but highly encouraged): A brief portfolio or summary of past retention work (e.g., flows, campaigns, performance highlights)

Join us in shaping the future of premium, affordable, and 100% waterproof jewelry!

Retention Marketing Manager

**Product Developer at Sculpd**

We are looking for a Product Developer to join us at Sculpd to help develop the next range of innovative products to enable people to get back in touch with their crafty side.

You will be responsible for driving the development of products from concept through to release and it will be your job to obsess over customer experience, while also ensuring the products make commercial sense. 

You will be full of fresh ideas, bring creative energy, and be able to work with a whole host of teams to deliver creative and high quality products.

**Sculpd is on a mission to make crafts cool again**

In 2020 we set out to reinvent pottery. Once confined to the studios of trained ceramicists and the back rooms of trendy London cafes, pottery has long been a scarcely accessible and expensive part-time hobby. Or for most, something they haven’t tried since their school years. We set out to change that.

We built the brand around the idea that everyone is crafty in their own way. We’re inspiring people to create things with their hands that they are proud of, while bringing people together in the process. 

Since launch we’ve built an audience of 1m+ on social media with over half a million happy customers globally. Expanding from pottery into adjacent crafts, it feels like we’ve only just started. We’re looking to build on our platform to make modern crafts part of everyone’s lives. 

**The role and how you’ll be working** 

*   As the Product Development Manager at Sculpd you will have the opportunity to shape the direction of the product and ultimately the success of the business as we aim to disrupt the status quo for crafts

*   You’ll lead the development and execution of new products from concept to launch

*   Understand upcoming trends and consumer insights and use this to drive the product development roadmap

*   Develop product roadmaps aligned with brand strategy, business goals, and consumer demands. Manage a pipeline of product innovations and improvements to ensure timely and efficient execution.

*   Delve into the customer’s experience and continuously feed findings into product development

*   Present ideas for innovative new products, demonstrating thorough understanding of customer experience, costs, margins and the overall business strategy

*   Work directly with the design team to bring to life concepts

*   Manage all areas of the product development process such as: proof checking artwork; ensuring the contents, product imagery, barcodes, product codes and batch codes are all correct

*   Ensure that compliance is adhered to by identifying testing and labeling requirements 

*   Work directly with our manufacturing partners to source materials, ingredients, and packaging components for product development.

*   Ensure product meets financial targets while considering the design and when manufacturing

*   Project manage each project from concept to release ensuring key milestones are met and that all stakeholders have delivered

**Description of type of candidate we’re looking for**

*   You are a passionate creative with a love for business 

*   Obsessed with product quality and gaining a deep understanding of the customer experience

*   Self-starter with creativity and the ability to own your own projects to completion

*   3+ years experience in an equivalent product development position, ideally in a fast growth direct-to-consumer business

*   A high level of commercial awareness and the ability to combine this with your creative flair to bring new products to life

*   Great communicator - ability to explain product concepts and specifications to a wide audience - i.e. Founders, Designers, Procurement, Suppliers

*   Experience of managing multiple suppliers and manufacturers 

*   Ability to manage multiple projects and prioritise own and others focus accordingly

**About the role**

*   We’re remote-first and have team members all around the world.  

*   This is a six-month contract role with the possibility of extension after the initial period.

Product Developer

Programme Manager  

**Job Title**: Programme Manager – Initial 12-Month contract, with a potential for a permanent role 

**Location**: Remote/Home-Based 

**Salary: Full-time** equivalent of £33,000 per year 

**Hours**: Flexible working, 2 days/ 16 hours per week 

**Reporting to**: Chief Operating Officer (COO) 

**Are you a detail-oriented professional passionate about creating impactful partnerships between business and education?** 

Join us to lead and refine our flagship _Inspiring Partnerships_ programme, connecting senior business leaders with school leaders over a transformative nine-month journey. 

We’re a small, supportive team with big ambitions. We believe that great partnerships can unlock leadership potential and social mobility. You’ll be at the centre of delivering this, ensuring everything runs like clockwork behind the scenes, to deliver excellent customer satisfaction for the leaders on the programme. 

We are seeking an organised Programme Manager to support the effective delivery of our unique programme. This role is ideal for someone who is detail-orientated and enjoys working collaboratively, supporting a team and ensuring that systems are used to their full potential. 

**About Inspiration for All - Developing Leaders: Delivering Social Impact** 

Inspiration for All exists to strengthen school leadership in disadvantaged areas by facilitating high-impact partnerships between school and corporate leaders, so leaders can better support young people to improve outcomes and social mobility.  

Our _Inspiring Partnerships_ programme connects educators with leaders from organisations like KPMG, EY, and Linklaters, offering fresh perspectives, shared learning and collaborative problem-solving. 

As our programme expands, so does our need for a detail-orientated consultant who can keep everything running smoothly and help the team deliver consistent, high-quality outcomes for our participants. 

**About the Role** 

You’ll be the operational heartbeat of the _Inspiring Partnerships_ programme - making sure our systems are watertight, our team is focused and our partners get an excellent experience from start to finish. 

You will focus on managing and optimising established processes, as well as exploring and implementing AI tools, ensuring they are used consistently and effectively by our team. Your role will be central to maintaining and improving systems and processes that help us deliver consistent quality, spot issues early and never drop a ball - supporting delivery and sustaining excellence as we grow. We want to streamline workflows, automate routine tasks, and enhance data insights driving efficiency and freeing up the team to focus on what matters most, our customers. 

You’ll be working with a friendly and mission-driven team in a flexible, remote role that offers real ownership and impact. If you thrive on structure, have strong digital and IT skills and enjoy enabling others to perform at their best - this could be the perfect opportunity. 

**Key Responsibilities** 

*   Manage and optimise ClickUp and Airtable systems to support consistent, efficient delivery 
*   Coordinate task assignments and delivery timelines for Relationship Managers 
*   Track programme progress and provide regular status reports to the COO and team 
*   Maintain high standards of customer experience throughout the programme lifecycle – from onboarding to feedback 
*   Champion consistent use of tools and processes across the team 
*   Identify potential risks early and take proactive steps to address them - making sure no participant or partner is ever left behind. 
*   Support ongoing improvements in how we work and deliver impact. Explore and implement AI-powered tools to streamline workflows, automate routine tasks, and enhance data insights driving efficiency and freeing up the team to focus on what matters most. 
*   Collaborate with the COO and wider team to continually improve how we work and grow our impact. 

**About You** 

You’re likely to have: 

*   3+ years’ experience in operations, programme, or project management 
*   High digital fluency, including confidence with platforms like ClickUp, Airtable, and cloud-based workflows 
*   A drive to use AI and implement ways to increase efficiencies within the team
*   A methodical, structured approach to work with eagle-eyed attention to detail 
*   Strong communication skills - able to be clear, respectful and assertive when needed 
*   Experience supporting or coordinating team members or consultants 
*   Self-motivated and dependable, with the ability to manage your time and priorities independently 
*   Alignment with our values of partnership, excellence, empowerment, and respect 

**What We Offer** 

*   A **flexible, remote role** that fits around your life. 
*   The chance to work on a **high-impact programme** with national reach. 
*   A small, supportive team that values trust, autonomy, and learning. 
*   The opportunity to **shape and improve how we work** as we grow. 

**How to Apply** 

Please **send us your CV and a short cover note** outlining why this role excites you and how your experience fits what we're looking for to paula@inspirationforall.org.uk

**Closing date: 5 pm, 9th June 2025**

Do not use quick apply.

We value clarity over formality – tell us who you are and what you’d bring.

Start date August 2025, interviews June 2025- dates tbc.

Latest Remote Jobs inUK·Customer Experience

Graduate Customer Success Manager

Graduate Customer Success Manager

UI/UX Designer

UI/UX Designer

Customer Success Team & Operations Lead

Customer Success Team & Operations Lead

FP&A Analyst

FP&A Analyst

Retention Marketing Manager

Retention Marketing Manager

Product Developer

Product Developer

Programme Manager

Programme Manager

Latest Remote Jobs in
UK·Customer Experience