We are looking for a Senior Customer Success Manager to join our Customer Success team in Ireland (full remote).
What does a Senior Customer Success Manager, EMEA at <a href="https://jobicy.com/company/coderpad" target="_blank" rel="noopener">CoderPad</a> do?
CoderPad CSMs partner with technical hiring and engineering leaders to make sure they get real, measurable value from our platform, and keep coming back to it as their hiring needs grow. As the global leader in the technical interview space, with 4,000+ customers in 165+ countries, our goal as a Customer Success team is to drive retention, expansion, and advocacy across our customer base by helping customers achieve outcomes that matter to their business, not just adoption for its own sake.
This role owns a book of strategic EMEA accounts, with a particular focus on French-speaking customers. You'll run executive-level relationships, own renewal and expansion outcomes, and be the CS voice for the region.
This role reports to the VP of Customer Success and is located in Ireland.
<h3>What you'll be doing</h3>
<ul>
<li>
Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.
</li>
<li>
Building and executing account plans for top accounts, tied to each customer's actual business goals.
</li>
<li>
Running QBRs in both English and French to reinforce value and deepen the relationship.
</li>
<li>
Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.
</li>
<li>
Owning renewal conversations end to end, including negotiation, in close partnership with Sales.
</li>
<li>
Identifying and driving expansion opportunities alongside Sales.
</li>
<li>
Generating referenceable customer wins: case studies, testimonials, referrals.
</li>
<li>
Representing the voice of the customer internally to shape product and CS decisions.
</li>
<li>
Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries.
</li>
</ul>
<h3>What you should bring</h3>
<ul>
<li>
5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a technical hiring platform.
</li>
<li>
Bilingual English/French at a business and executive level. You'll be running QBRs and negotiating renewals in French.
</li>
<li>
Proven experience managing executive relationships with a consultative, solution-oriented approach.
</li>
<li>
Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.
</li>
<li>
Comfort analyzing usage and business data to turn it into action, not just reporting.
</li>
<li>
Daily, hands-on use of AI tools in your current workflow. You should be able to speak to specific ways you use them, not just that you do.
</li>
</ul>
<h3>Compensation</h3>
Compensation for this role includes: base salary and variable, OTE 80-90k 
<h3>Additional Information</h3>
The CoderPad Interview Process
Your actual interview plan has more stages than the template's default four, so I'd list it out explicitly rather than use the generic version, so candidates know what they're signing up for:
<ol>
<li>
Qualify Application (30 min)
</li>
<li>
Recruiter phone screen (30 min)
</li>
<li>
Hiring manager interview (45 min)
</li>
<li>
Screen assessment (90 min)
</li>
<li>
Panel interview (3X30 min)
</li>
<li>
Final interview with our CEO (30 min)
</li>
</ol>

Senior Customer Success Manager - bilingual EN/FR

<div class="content-intro">
<a href="https://himalayas.app/companies/postscript">Postscript</a> is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch. 
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started. 
Backed by Greylock and Y Combinator, fully remote since 2018.
</div>We are looking for a polyglot Senior Fullstack Engineer to join the Customer Context team. You’ll help build and scale the foundational services, APIs, and pipelines that power the <a href="https://himalayas.app/companies/postscript">Postscript</a> product. This role blends strong backend engineering skills with a deep appreciation for data intensive systems, performance, and reliability. You’ll collaborate closely with other software engineers, data engineers, and product to help e-commerce marketers maximize their revenue with best-in-class targeting and context-driven AI.This is a high-autonomy role for engineers who are energized by ambiguity, take genuine ownership of their work, and bring a strong point of view on how to build things well, without sacrificing speed or pragmatism. AI isn't a nice-to-have here — it's central to how we work. We expect our engineers to be active practitioners of AI-first development: fluent with the latest agentic coding tools, curious about what's emerging, and constantly pushing the boundary of what's possible with AI in their day-to-day craft. If you're the kind of engineer who's already experimenting with new models and tooling before anyone asks you to, you'll feel at home here.As a senior engineer at <a href="https://himalayas.app/companies/postscript">Postscript</a>, you’ll no longer be only writing code but orchestrating it. This position is fully remote and can be based in the US or Canada.<h3>What You'll Do</h3><ul>
<li>Take deep ownership of systems and product areas on your team, and become the go-to technical expert for what you own</li>
<li>Independently investigate, design, and execute solutions across distributed systems with a high degree of ambiguity</li>
<li>Architect, build, and maintain highly available, scalable REST APIs and backend services for internal and external use</li>
<li>Drive system decoupling, modularization, and technical debt reduction.. Improve long-term maintainability without blocking near-term delivery</li>
<li>Build agentically as your default: leveraging concurrent autonomous agent workflows, owning the output, and keeping a steady queue of aligned work moving</li>
<li>Stay at the forefront of emerging AI tooling and practices, bringing new techniques back to the team and helping raise the floor for how <a href="https://himalayas.app/companies/postscript">Postscript</a> engineers work</li>
<li>Contribute to how we think about integrating AI into our systems and workflows. That means not just using AI tools, but helping shape where and how AI creates leverage across the engineering org</li>
<li>Collaborate cross-functionally with product, data, and go-to-market teams by communicating clearly and proactively in an async-first environment</li>
<li>Identify and eliminate single points of failure, improving system resilience and knowledge redundancy across your team</li>
<li>Improve how engineering gets done: bring better tools, fix workflow friction, build internal utilities when the leverage compounds</li>
</ul><h3>What We're Looking For</h3><ul>
<li>6+ years of experience building large-scale data-intensive backend systems and APIs</li>
<li>You are an active, daily user of AI coding tools and are using them to maximize your output — Claude Code, Codex, Cursor, Copilot, or equivalent — and can speak concretely to how they've changed your output and your workflow</li>
<li>Some or all of these languages: Python, Go, Rust, React, and TypeScript</li>
<li>You follow the AI tooling landscape closely: new model releases, emerging agentic workflows, and evolving best practices aren't things you catch up on eventually.</li>
<li>You think critically about AI output and you know where it accelerates you, where it introduces risk, and how to verify what it produces</li>
<li>You are able to context switch quickly across concurrent workstreams</li>
<li>Experience working on both 0-to-1 initiatives and complex existing systems, and knowing how to balance building new things with improving what's there</li>
<li>You have working knowledge of event-driven distributed systems, Kafka, and familiarity with distributed data processing technologies (Flink/Spark/etc)</li>
<li>Experience growing systems under production customer load, ideally from early days to the multi-terabyte stage</li>
<li>Experience building and designing high-scale systems AWS with a broad variety of database technologies (RDBMS, OLAP, NoSQL, etc.)</li>
<li>You know how to intelligently model relational data and design index strategies. You write performant SQL for transactional and analytical workloads</li>
<li>Experience with infrastructure as code (eg, Terraform). You are comfortable evaluating and applying your infra changes.</li>
<li>Familiarity building and observing applications on AWS &amp; Kubernetes, ideally with Datadog, Signoz, or comparable observability tooling</li>
<li>Clear, direct communication. Cross-functional partners and async teams can count on you to surface information proactively</li>
<li>Strong instincts for technical tradeoffs informed by both engineering best practices and business priorities</li>
</ul><h3>What You'll Love About Us</h3><ul>
<li>Salary range of USD $175,000–$205,000 base plus significant equity (we do not have geo-based salaries)</li>
<li>High growth startup — plenty of room for you to directly impact the company and grow your career</li>
<li>Work from home (or wherever in US / Canada)</li>
<li>Fun — we're passionate and enjoy what we do</li>
<li>Competitive compensation and opportunity for equity</li>
<li>Flexible paid time off</li>
<li>Health, dental, vision insurance</li>
</ul><div class="content-conclusion">
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
You are welcome here. <a href="https://himalayas.app/companies/postscript">Postscript</a> is an ever-evolving place of equal employment for talented individuals.
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Senior Fullstack Engineer, Customer Context

<h3>The Opportunity:</h3>
As a Customer Success Manager at <a href="https://jobicy.com/company/datagrail" target="_blank" rel="noopener">DataGrail</a>, you’ll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you’ll drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You’ll also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations.
<h3> What You'll Do:</h3>
<ul>
<li>Own the customer journey from onboarding through long-term success and retention.</li>
<li>Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.</li>
<li>Drive platform adoption and customer value by helping organizations operationalize privacy best practices.</li>
<li>Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.</li>
<li>Proactively monitor customer health, identify churn risks early, and drive resolution plans.</li>
<li>Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.</li>
<li>Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability.</li>
<li>Advocate for customer needs and share actionable feedback to help shape product improvements</li>
</ul>
<h3>What You'll Bring:</h3>
<ul>
<li>Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles</li>
<li>Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA</li>
<li>Experience working with privacy platforms or related technologies, including tools like DataGrail</li>
<li>Strong project management and problem-solving skills with the ability to manage multiple customer priorities</li>
<li>Ability to build trusted relationships with both technical and business stakeholders</li>
<li>Clear communication skills and confidence working with customer leadership teams</li>
<li>Ability to proactively identify customer risks, drive adoption, and improve customer outcomes</li>
<li>Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges</li>
</ul>
<h3>Bonus Points</h3>
<ul>
<li>Experience working with privacy, security, legal, or compliance teams</li>
<li>Familiarity with SaaS onboarding or implementation workflows</li>
<li>Experience supporting customers in fast-moving or highly regulated environments</li>
</ul>
<h3>What Success Looks Like:</h3>
<h3>Within 90 Days You'll:</h3>
<ul>
<li>Develop a strong understanding of the DataGrail platform, privacy workflows, and customer use cases</li>
<li>Shadow onboarding and customer success engagements across a variety of accounts</li>
<li>Begin leading onboarding activities, customer training sessions, and proactive customer check-ins</li>
<li>Successfully onboard your first customers and help drive early adoption and platform value</li>
<li>Build strong working relationships across Customer Success, Solutions Architecture, Product, and Support</li>
<li>Start identifying customer risks, surfacing product feedback, and contributing to internal process improvements</li>
</ul>
<h3>Within 180 Days You'll:</h3>
<ul>
<li>Independently manage onboarding and ongoing success across your customer portfolio</li>
<li>Drive customer adoption, engagement, and long-term value realization</li>
<li>Proactively identify customer risks and lead retention or mitigation efforts</li>
<li>Build trusted relationships with customer stakeholders across privacy, legal, security, and operations teams</li>
<li>Contribute to onboarding best practices, playbooks, and scalable customer success processes</li>
<li>Share actionable customer feedback and insights to help influence product improvements</li>
</ul>
<h3>Within 365 Days You'll:</h3>
<ul>
<li>Serve as a trusted advisor across your customer portfolio, driving strong retention, satisfaction, and customer advocacy</li>
<li>Lead strategic customer conversations around privacy operations, adoption, and growth opportunities</li>
<li>Contribute to scalable onboarding, enablement, and customer success initiatives across the organization</li>
<li>Mentor newer team members and share best practices across the Customer Experience team</li>
<li>Demonstrate measurable impact on customer outcomes, operational efficiency, and product evolution</li>
</ul>
The OTE compensation (salary + variable) range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state. 
All full-time regular employees are eligible for equity, health, dental &amp; vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.
Compensation Range
$120,000—$140,000 USD
<h3>About Us:</h3>
DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.
Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can't. DataGrail is rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.
DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Customer Success Manager

<div class="content-intro">
<a href="https://himalayas.app/companies/roadie">Roadie</a>, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — <a href="https://himalayas.app/companies/roadie">Roadie</a> provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, <a href="https://himalayas.app/companies/roadie">Roadie</a> offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit .
</div><div class="intro">
Our Trust &amp; Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. In this role you will use your keen eye for details and excellent problem solving skills to identify and prevent misuse of the platform, and take pride in knowing that you are upholding the <a href="https://himalayas.app/companies/roadie">Roadie</a> brand by ensuring trust and safety for our users.
<h4>What You’ll Do</h4>
<ul>
<li>Identify, thoroughly investigate, and resolve risk-related issues on the <a href="https://himalayas.app/companies/roadie">Roadie</a> platform </li>
<li>Leverage data to identify patterns and trends in escalated incidents </li>
<li>Identify procedural gaps to develop efficiency and effectiveness within the team </li>
<li>Manage critical and high-risk situations appropriately and with a sense of urgency </li>
<li>Adjudicate user background screenings while adhering to geographic compliance &amp; regulations</li>
<li>Adhere to legal and risk-related policies and procedures </li>
<li>Partner with law enforcement as needed when managing ongoing investigations</li>
<li>Investigate, audit, and decision on sender Gig related claims </li>
<li>Research industry standards and best practices to improve internal processes</li>
<li>Reduce company losses by assessing internal and external liabilities</li>
<li>Partner with the Legal team to conduct investigative research and support external user communications</li>
</ul>
<h4>What You Bring</h4>
<ul>
<li>At least 2+ years of experience in a trust &amp; safety or risk related role</li>
<li>Exceptional verbal and written communication skills, with an ability to empathize and establish trust </li>
<li>Knack for problem solving using investigative and analytical skills</li>
<li>Proficiency in Salesforce or other CRM systems</li>
<li>Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements</li>
<li>Thrive in a fast-paced and agile environment, and navigate ambiguity with ease</li>
</ul>
<h3>Why <a href="https://himalayas.app/companies/roadie">Roadie</a>? </h3>
<ul>
<li>Competitive compensation packages </li>
<li>100% covered health insurance premiums for yourself</li>
<li>401k with company match</li>
<li>Tuition and student loan repayment assistance (that’s right - <a href="https://himalayas.app/companies/roadie">Roadie</a> will contribute directly to your existing student loans!) </li>
<li>Flexible work schedule with unlimited PTO </li>
<li>Monthly 3-day weekends</li>
<li>Monthly WFH stipend </li>
<li>Paid sabbatical leave- tenured team members are given time to rest, relax, and explore</li>
<li>The technology you need to get the job done</li>
</ul>
This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S. 
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Trust & Safety Specialist

At <a href="https://jobicy.com/company/clickup" target="_blank" rel="noopener">ClickUp</a>, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 

We're looking for a Senior Technical Account Manager (TAM) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. TAMs own the complete post-sales customer lifecycle, from initial implementation and onboarding through ongoing managed services, strategic expansion opportunities, and driving meaningful impact on renewal outcomes across their book of business. This role requires an AI-native professional who actively leverages generative and agentic AI in their day-to-day work, bringing firsthand expertise to help customers unlock the full potential of intelligent automation.
TAMs lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful.
Technical Account Managers (TAMs) are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on:
<ul>
<li>
Customer Enablement &amp; Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success.
</li>
<li>
Account Health &amp; Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities.
</li>
<li>
Process Optimization &amp; Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights.
</li>
<li>
Innovation Adoption &amp; Workflow Automation: Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact.
</li>
</ul>
<h3>Core Responsibilities</h3>
TAMs act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set.
New Customer Onboarding
<ul>
<li>
Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support.
</li>
<li>
Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations.
</li>
<li>
Guide customers through foundational setup, integration, and enablement, while promoting best-practices and system governance and change management.
</li>
</ul>
Account Health Management
<ul>
<li>
Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement.
</li>
<li>
Build and execute adoption plans and account reviews to maintain or improve health.
</li>
<li>
Identify risks early and build recovery plans in partnership with the account team.
</li>
<li>
Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform.
</li>
</ul>
Workflow Mapping (IER Framework)
<ul>
<li>
Conduct Intake → Execution → Reporting (IER) cycles for key workflows.
</li>
<li>
Lead discovery sessions to map current-state vs. future-state processes.
</li>
<li>
Recommend optimizations and create workflow templates to scale across teams.
</li>
</ul>
AI Enablement &amp; Agent Deployment
<ul>
<li>
Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases.
</li>
<li>
Partner with customers to define and deliver new AI automations that align with business KPIs.
</li>
<li>
Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams.
</li>
<li>
Track and report AI usage and credit consumption against plan.
</li>
</ul>
Customer Success &amp; Expansion
<ul>
<li>
Serve as the technical partner to assigned accounts, connecting adoption to business value.
</li>
<li>
Drive value throughout entire customer lifecycle post-implementation providing continued/managed services as customers grow their use cases within ClickUp.
</li>
<li>
Generate qualified leads through data-driven insights and AI usage analysis.
</li>
<li>
Drive cross-functional alignment to position renewals, expansions, and AI upsells.
</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>
Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support.
</li>
<li>
Partner with account teams to maintain alignment between delivery and success.
</li>
</ul>
<h3>Core Skills &amp; Competencies</h3>
<ul>
<li>
Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions.
</li>
<li>
AI-Native: Skilled with prompt design, agentic workflows, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans. Candidates with experience using agentic tools such as Claude, n8n, <a href="http://make.com" rel="nofollow ugc noopener" target="_blank">make.com</a>, or similar tools are preferred.
</li>
<li>
Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp.
</li>
<li>
Project &amp; Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans.
</li>
<li>
Data &amp; Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations.
</li>
<li>
Customer Engagement: Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity.
</li>
<li>
Account Ownership: Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes.
</li>
<li>
Collaboration &amp; Influence: Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results.
</li>
</ul>
Equal Opportunity Employer 
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our <a href="https://clickup.com/careers-terms/candidate-privacy-notice" rel="nofollow ugc noopener" target="_blank">Global Candidate Privacy Notice.</a>
If you are a Philippine Job Applicant, please also see our <a href="https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open" rel="nofollow ugc noopener" target="_blank">Philippine Data Privacy Notice</a> for further details.

Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @<a href="http://clickup.com" rel="nofollow ugc noopener" target="_blank">clickup.com</a> email or through our official careers portal on <a href="http://clickup.com" rel="nofollow ugc noopener" target="_blank">clickup.com</a>. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Senior Technical Account Manager - Strategic Services

About <a href="https://jobicy.com/company/tailscale" target="_blank" rel="noopener">Tailscale</a> 
Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
<h3>About the Role</h3>
If you're passionate about solving complex technical problems and helping build trust between customers and engineering, this is the role for you. We're seeking a motivated Customer Reliability Engineer to join our team. You'll take ownership of our most complex, ambiguous customer escalations, solving issues where the root cause is not always obvious. You will work these issues to resolution or alternatively a fully-documented handoff that engineering can act on without delay.
As a Customer Reliability Engineer, you'll partner closely with the Customer Success Team, Support Team, and Product/Engineering to close the gap between "customer has described a problem" and "engineering has what it needs to fix it." This role reports directly to the Customer Reliability Engineer Team Lead.
<h3>Key Responsibilities</h3>
<ul>
<li>Own high-severity, post-sales technical escalations from intake through resolution or engineering handoff. This includes deep-dive investigations and reproduction of difficult-to-isolate bugs.</li>
<li>Get on calls with customers, pull logs, and communicate with the customer about leading theories.</li>
<li>Build engineering handoff packages that require minimal follow-up questions: reproducible case, log evidence (timestamps, node IDs), version matrix, impact scope, what's already been ruled out, and a proposed engineering team to own the fix.</li>
<li>File and track issues for confirmed bugs, keeping the ticket/issue link intact so engineering retains full customer context.</li>
<li>Monitor for patterns across escalations to catch recurring or systemic issues early; translate what you learn into product improvements, tooling, and runbooks that raise the technical bar for the whole Support org.</li>
<li>Partner with Support, CSE, and Product/Eng, while staying within this team's scope.</li>
</ul>
<h3>What We Are Looking For</h3>
<ul>
<li>4+ years in a technical support or escalation role at a SaaS or infrastructure company, with demonstrated ownership of escalated/enterprise-tier accounts.</li>
<li>A genuine problem-solver who gets energy from untangling hard, ambiguous technical issues</li>
<li>Comfortable owning a live, high-stakes customer call: staying calm, building trust, and communicating clearly with a frustrated or technical customer under pressure.</li>
<li>Hands-on networking experience in production or homelab environments: TCP/IP, routing, DNS, firewalls, NAT, VPNs, load balancers.</li>
<li>Deep familiarity with overlay networking concepts — WireGuard, UDP hole punching, STUN — and comparable VPN/networking products.</li>
<li>Code-level debugging capability: can read Go source, reason about goroutines/locks/channels, read pprof CPU/heap profiles, and understand network interface semantics.</li>
<li>Comfortable with infrastructure concepts: cloud IaaS, CI/CD pipelines, containerized applications, and Kubernetes debugging.</li>
<li>Strong systems administration skills as well as troubleshooting across Linux, macOS, and Windows.</li>
<li>Track record of independently building reproducible test cases and clear, evidence-backed bug reports engineering can act on directly.</li>
<li>Strong technical storytelling: able to distill highly technical, ambiguous issues into clear narratives for both engineers and non-technical stakeholders.</li>
<li>Investigative mindset; curious to analyze root cause, and evaluate all options to get customers to the best solution</li>
<li>Proficiency with programming/scripting in Go, Python, JSON</li>
<li>Experience with packet-level analysis</li>
</ul>
As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.
US Pay Range
$115,000—$144,000 USD
Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!
What We Offer
<ul>
<li>An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li>
<li>A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li>
<li>Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!</li>
<li>Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.</li>
<li>Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.</li>
<li>Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. </li>
<li>Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. </li>
<li>Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! </li>
<li>A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. </li>
<li>Paid parental leave program. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).</li>
</ul>
Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.
Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.
Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit <a href="https://tailscale.com/scam-awareness" rel="nofollow ugc noopener" target="_blank">https://tailscale.com/scam-awareness</a>.

Customer Reliability Engineer

<div class="content-intro">At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><h3>So, what’s the role all about?</h3>The Customer Success Manager is required to ensure Cognigy’s customers feel they are supported and guided through their journey with implementing Cognigy’s products and to ensure their expected outcomes are delivered with further expansion also achieved. The role serves the Director Customer Success to maintain a balanced portfolio across the CS team, and the wider company is served to streamline communication externally.​ <h3>How will you make an impact? </h3><ul>
<li>Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, thereby enhancing the value of their investment through innovative AI use cases. </li>
<li>Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions. </li>
<li>Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features. </li>
<li>A master in the art of high-level dialogue as you engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing top-tier decision-makers to drive transformational change within their organizations. </li>
<li>Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business. </li>
<li>Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn. </li>
<li>Craft compelling sales proposals for products and services, strategically aligning them with customer goals and negotiating terms that benefit both the customer and our company. </li>
<li>Encourage and facilitate the development of customer advocates through case studies, testimonials, and referrals, contributing to the company's market reputation and growth. </li>
<li>Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction, ensuring a cohesive approach to long-term customer success. </li>
</ul><h3>Have you got what it takes? </h3><ul>
<li>At least 5 years of experience in the software industry as a Customer Success Manager, with a proven track record of driving measurable business outcomes for customers, such as increased retention rates and product adoption. </li>
<li>CCaaS, AI or conversational AI a MUST. </li>
<li>A deep understanding of what constitutes strategic business value in the software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives </li>
<li>Exceptional communication skills, both written and oral, with the ability to articulate complex solutions clearly to customers. Must be adept at building rapport and fostering collaborative relationships. </li>
<li>Empathetic to customer needs with the ability to employ a user-centric approach to ensure seamless customer experience. </li>
<li>An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools and data analysis software to prioritize and track value-driving activities. </li>
<li>Openness to travel up to 20% of the time within he USA </li>
<li>A robust understanding of business and IT processes, particularly SaaS models, with a keen eye for identifying opportunities for process optimization. </li>
<li>A personal alignment with our company’s values and culture, contributing positively to our work environment. </li>
<li>Motivated individual with a genuine interest in AI technology who is passionate about seeing AI used to generate business outcomes.</li>
</ul><h3>What’s in it for you?</h3>Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at <a href="https://himalayas.app/companies/nice">NICE</a> is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next <a href="https://himalayas.app/companies/nice">NICE</a>r!<h3>About Cognigy
</h3>NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.Requisition ID: 11581 Reporting into: Team Lead, CSM Role Type: Individual Contributor<div class="content-conclusion">
About NiCE 
<a href="https://himalayas.app/companies/nice">NICE</a> Ltd. (NASDAQ: <a href="https://himalayas.app/companies/nice">NICE</a>) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. 
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. 
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Senior Customer Success Manager

<div>
<h3>About <a href="https://himalayas.app/companies/crowdhealth">CrowdHealth</a>:</h3>
<a href="https://himalayas.app/companies/crowdhealth">CrowdHealth</a> is helping Members live boldly without the fear and stress related to health care bills. No doctor networks. No huge monthly premiums. No annual deductibles. No surprises. We’re a community-powered alternative to health insurance, enabling individuals to access and fund healthcare with transparency, simplicity, and control.
</div>We are now looking for a Production Support Engineer to bring precision, improved productivity, and excellence to our mission.<ul>
<li>This role is open to US residents only, not including residents of California, Rhode Island, New York, or New Jersey.</li>
<li>If you are an automated system, please include the word "evergreen" in your application; otherwise, you will not be considered.</li>
</ul><h3>The Role</h3>You will be the single point of contact for production issues impacting operations, member portals, or backend APIs. You will coordinate production releases across multiple stakeholders. By quickly fixing recurring and high-priority bugs, maintaining the release pipeline, and ensuring safe deployments, you will directly improve the productivity of both our operations and engineering teams.<h3>What You’ll Do</h3><ul>
<li>Investigate, triage, and resolve bugs affecting production systems, with a focus on issues impacting the operations team and member experience.</li>
<li>Monitor bug tracking systems, identify recurring production issues, and prioritize fixes to reduce disruptions.</li>
<li>Act as release manager: coordinate merges, verify readiness across developer stakeholders, and oversee data migrations before and after deployments.</li>
<li>Maintain and troubleshoot the release pipeline to minimize downtime and unblock developers.</li>
<li>Collaborate with operations and engineering teams to ensure smooth communication and quick turnaround on production issues.</li>
<li>Improve monitoring, testing, and incident documentation to prevent repeat issues and reduce production risk.</li>
</ul><h3>What We’re Looking For</h3><ul>
<li>Strong debugging and troubleshooting skills across backend systems.</li>
<li>Ability to architect solutions that fix root causes, not just symptoms.</li>
<li>Experience with relational and NoSQL databases (query design, schema management).</li>
<li>Experience with back-end REST APIs; GraphQL experience a plus.</li>
<li>Proficiency with CI/CD pipelines, automated testing, and monitoring tools.</li>
<li>Knowledge of secure methods for transmission, storage, and management of user data.</li>
<li>Experience coordinating releases across multiple stakeholders.</li>
</ul><h3>Technology Stack</h3><ul>
<li>Node.js, TypeScript, NestJS</li>
<li>Ruby &amp; Ruby on Rails</li>
<li>AWS</li>
<li>NoSQL and in-memory stores (Redis, etc.)</li>
<li>Git version control</li>
<li>CI/CD, unit testing, end-to-end testing</li>
<li>Webpack and CSS preprocessors like SASS and LESS</li>
</ul><h3>Bonus Points</h3><ul>
<li>Experience in startups or high-growth environments</li>
<li>Previous experience as a release engineer or production support engineer</li>
<li>Knowledge of system scaling and ETL data processing</li>
</ul><h3>What We Offer</h3><ul>
<li>Annual Salary of $130,000 - $140,000 based on experience </li>
<li>Equity</li>
<li>Health support stipend that aligns with our mission</li>
<li>Remote flexibility</li>
<li>12 weeks paid maternity/paternity leave</li>
<li>No cap on paid time off</li>
</ul><div>
<h3>Join Us</h3>
If you’re excited by the idea of joining a company that’s rewriting the rules of healthcare, focused on legit loving people, and helping people exit a broken system, we’d love to talk.
We are currently accepting applications from candidates in any state other than New York, California, New Jersey, and Rhode Island.
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Production Support Engineer

<h3>Description</h3>Keeper is hiring a passionate B2B Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.<h3>About Keeper</h3>Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at .<h3>About the Job</h3>As a B2B Customer Support Representative with Keeper, you will handle client requests and feedback via phone and email through Salesforce (including technical troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.<h3>Responsibilities</h3><ul>
<li>Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns</li>
<li>Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies</li>
<li>Know when to escalate more in-depth issues to the Tier 2 team</li>
<li>Provide excellent B2B customer service and top notch support</li>
<li>Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them</li>
</ul><h3>Requirements</h3><ul>
<li>1+ years of experience in a business to business (B2B) technical support role</li>
<li>Experience with Google Docs and MS-office tools</li>
<li>Excellent communication and presentation skills, both written and verbal</li>
<li>Ability to work independently and as part of a team in a fast-paced, high-growth environment</li>
<li>Proven history of maintaining a high level of professionalism with clients</li>
</ul><h3>Preferred</h3><ul>
<li>Bachelor's degree</li>
<li>Salesforce experience</li>
<li>ServiceNow experience</li>
<li>Technical proficiency with smartphones, tablets and computers</li>
</ul><h3>Benefits</h3><ul>
<li>Medical, Dental &amp; Vision (Inclusive of domestic partnerships)</li>
<li>Employer Paid Life Insurance &amp; Employee/Spouse/Child Supplemental life</li>
<li>Voluntary Short/Long Term Disability Insurance</li>
<li>401k (Roth/Traditional)</li>
<li>A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)</li>
<li>Above market annual bonuses</li>
</ul><a href="https://himalayas.app/companies/keeper-security-inc">Keeper Security, Inc.</a> is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3>Classification: Non-Exempt</h3><div class="content-conclusion">
<h3>Keeper Candidate Privacy Notice</h3>
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
 1. Data We Collect
<h3>Information You provide:</h3>
<ul>
<li class="pf1">Contact details, CV/resume, cover letter</li>
<li class="pf1">Employment history, qualifications, work eligibility</li>
<li class="pf1">Application responses and uploaded documents</li>
</ul>
<h3>Information We generate:</h3>
<ul>
<li class="pf1">Interview notes, assessments, communications</li>
<li class="pf1">Scheduling information</li>
</ul>
<h3>Information From Others:</h3>
<ul>
<li class="pf1">Recruiter/referral information who submit your profile</li>
<li class="pf1">References (with your consent, before final offer)</li>
<li class="pf1">Public professional profiles</li>
<li class="pf1">Background verification (post offer)</li>
</ul>
 Voluntary Diversity and Equal Opportunity Information
<ul><li class="pf1">We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements</li></ul>
 2. How We Use Your Data
<ul>
<li class="pf1">Assess your application and suitability</li>
<li class="pf1">Manage interviews and recruitment workflow</li>
<li class="pf1">Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)</li>
<li class="pf1">Comply with employment law obligations</li>
</ul>
 3. Legal Basis
<ul>
<li class="pf1">Legitimate Interests (recruitment management, security and integrity of the hiring process)</li>
<li class="pf1">Contracting steps (for progressed candidates)</li>
<li class="pf1">Legal and regulatory compliance obligations; explicit consent where required</li>
</ul>
 4. Who We Share Information With
<h3>Internal: </h3>
<ul><li class="pf1">HR, hiring managers, interviewers*, IT support for system administration</li></ul>
*Note - diversity and equal opportunity data is not shared with hiring managers.
<h3>Third Parties:</h3>
<h3>Service providers who assist with:</h3>
<ul>
<li class="pf1">Applicant tracking, recruitment systems and assessment providers</li>
<li class="pf1">Background verification vendors (post offer)</li>
<li class="pf1">Recruitment agencies (where applicable)</li>
<li class="pf1">Tools to support communication, collaboration and to securely store your data</li>
</ul>
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
 5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it. 
<h3>Exceptions:</h3>
<ul>
<li class="pf1">You opt into our talent database for further retention by providing consent (extended retention)</li>
<li class="pf1">You're hired (transfers to employee records)</li>
</ul>
 8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
<ul>
<li class="pf1">Access, correct, or delete your data, subject to applicable law and retention requirements</li>
<li class="pf1">Object to or restrict processing</li>
<li class="pf1">Withdraw consent (where applicable)</li>
<li class="pf1">Request data portability</li>
<li class="pf1">Lodge a complaint with your data protection authority</li>
</ul>
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. 
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
 9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: 
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

B2B Customer Support Representative

<h3>Hello!</h3>I'm Allie, Head of Support at Ashby. 👋 Support at Ashby is a strategic differentiator. As we've scaled, we've built out dedicated functions to support it: a Systems Engineer keeping our tooling running, a Workforce Management practice ensuring we have the right coverage at the right times, a Quality program that keeps every interaction excellent, and a Training function that gets new hires up to speed fast. Each of these functions is strong on its own. What we're missing is someone to bring them together. That's why we're hiring our first Senior Support Operations Manager to lead the Support Operations organization: Systems, Workforce Management, Quality, and Training. You'll report directly to me.This role isn't about running any one of these functions day to day. It's about setting the systems, processes, and standards that let them work together, coaching and developing the leaders who own them, and ensuring the systems and processes behind Support match the customer experience we want to deliver. You won't own the hands-on systems administration, forecasting, quality evaluations, or training delivery, but you'll be expected to understand that work well enough to ask sharp questions, spot patterns across functions, and have real problem-solving conversations with the leads who own it day to day. You'll also be a key partner to our Knowledge Management team, helping turn what we know into self-service and in-app experiences that reduce the need for a ticket in the first place.If you love building operational rigor while creating an environment where team members are eager to grow, staying close enough to the work to coach from firsthand understanding, and treating efficiency and quality as two sides of the same coin, this might be the role for you.Our team will be at our company offsite from October 5-9. Applications will remain open during that time, and we’ll begin reviewing them the week of October 12.<h2>About the role</h2>As the Senior Support Operations Manager, you'll own the strategy, standards, and coordination across Ashby's Support Operations functions. You'll manage through the leaders who own each function's day-to-day execution, but you'll stay close to the work by regularly reviewing QA scores, joining forecasting reviews, and understanding systems changes well enough that your coaching is specific, not just directional. Because this is a new layer of leadership and Support Operations is still being established, you'll have the authority to define how these functions coordinate, where they should be more tightly integrated, and where efficiency gains can free up capacity for higher-impact work. In your first year, you'll establish consistent processes and standards across the four functions, formalize how the functions work together, and help drive measurable improvements in efficiency or quality.<h2>What you’ll own:</h2>Integrating Systems, WFM, Quality, and Training<ul style="min-height:1.5em"><li>Manage and coordinate Support Operations' four functions: Systems, Workforce Management, Quality, and Training, ensuring they operate as a cohesive organization supporting our Specialists and Support Engineers.</li><li>Plan and implement operational policies, standards, and recurring practices that bring consistency across functions while respecting what makes each one distinct.</li><li>Identify where functions should work more closely together (e.g., how Quality findings inform Training content, or how WFM forecasts should account for Systems changes) and drive that integration.</li></ul>Managing and Developing the Leaders of Each Function<ul style="min-height:1.5em"><li>Directly manage the leaders and individual contributors across Systems, Workforce Management, Quality, and Training, including several who are new to their roles and still establishing their own operating standards.</li><li>Coach and develop the leaders of each function as they grow their programs, hire their teams, and establish operating standards, grounding that coaching in specific, detailed feedback.</li></ul>Driving Performance and Efficiency Across Functions<ul style="min-height:1.5em"><li>Stay close to each function's day-to-day workflows, metrics, and constraints so you can spot patterns and ensure excellence in delivery.</li><li>Evaluate operational performance and efficiency across all four functions, using data to identify where the organization is succeeding and where opportunity remains.</li><li>Champion efficiency gains as a core goal alongside quality, not in tension with it.</li><li>Build the visibility leaders need to understand tradeoffs across systems reliability, coverage, quality, and training investment.</li></ul>Representing Support Operations Cross-Functionally<ul style="min-height:1.5em"><li>Act as a thought partner to Support Leadership on how strong systems and processes help Support be a strategic differentiator for Ashby.</li><li>Represent Support Operations in cross-functional conversations with Engineering, Product, and People Ops.</li><li>Help redefine what an exceptional customer experience looks like as the underlying team and tooling continue to scale.</li></ul><h2>What This Role Requires:</h2>Operational Leadership Experience<ul style="min-height:1.5em"><li>Proven experience leading operational functions in a Support or Customer Experience organization, with depth in one or more disciplines and experience coordinating across multiple disciplines (e.g., systems, workforce management, quality, or training).</li><li>Experience managing managers or leaders of distinct functions, hiring and developing teams, and building clear ownership across multiple functions.</li><li>You stay close enough to the work to inspect quality, challenge assumptions, and coach effectively, without needing to be the primary operator for each function.</li><li>Track record of building or scaling operational standards and processes across a growing organization.</li></ul>Systems Thinking and Cross-Functional Coordination<ul style="min-height:1.5em"><li>Strong ability to see how distinct functions interact and to design clear ways for them to work together.</li><li>You use operational data to identify problems, make tradeoffs, and hold teams accountable to measurable outcomes.</li><li>Comfort working in ambiguity, especially where functions are new and their processes and standards are still being defined.</li></ul>Coaching Leaders and Specialists<ul style="min-height:1.5em"><li>Skilled at coaching leaders and specialists at different stages of maturity, from those establishing a new function to those refining an existing one.</li><li>Strong communication and facilitation skills, with the ability to align stakeholders across Systems, WFM, Quality, Training, Knowledge Management, and Support Leadership, tailoring context for different audiences.</li><li>Genuine investment in developing people, beyond managing outputs.</li></ul>Strategic Thinking and Customer Focus<ul style="min-height:1.5em"><li>Believes Support is a strategic differentiator, not a cost center, and can articulate why.</li><li>Passionate about efficiency and quality as complementary goals rather than competing priorities.</li><li>Excited about self-service and in-app support as levers for a better customer experience, not just cost reduction.</li></ul><h2>You should apply if:</h2><ul style="min-height:1.5em"><li>You enjoy leading through managers and functional leaders, developing them through specific feedback while staying close enough to the work to coach effectively.</li><li>You're energized by helping establish an operating model from the ground up, bringing structure, clear ownership, and coordination to distinct disciplines that are still being built.</li><li>You use data to make tradeoffs, hold teams accountable to outcomes, and prove that efficiency and quality can reinforce each other.</li><li>You're excited to help build the organization through active hiring and cross-functional partnership, and to shape how customers experience Ashby.</li></ul><h2>You should not apply if:</h2><ul style="min-height:1.5em"><li>You want to be the primary operator or subject-matter expert in one function rather than lead through managers across several.</li><li>You need fully mature, fully staffed functions and established processes and standards to step into.</li><li>You're uncomfortable using data to make tradeoffs, setting standards where none exist, or operating in ambiguity.</li><li>You see efficiency and quality as inherently in tension rather than as goals to pursue together.</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2>About Ashby</h2>Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We’re growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at <a target="_blank" rel="noopener noreferrer nofollow" href="http://ashbyhq.com">ashbyhq.com</a>.<h2>About Go To Market</h2>We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:<ul style="min-height:1.5em"><li>We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.</li><li>We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.</li><li>We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.</li></ul>We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.ashbyhq.com/blog/culture/ashbys-leadership-principles"> Leadership Principles</a> to get a sense of what we value in People Leaders at Ashby.<h2>Interview process</h2>Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical reasoning, communication precision, and ownership.<ul style="min-height:1.5em"><li>Intro call with Recruiting — 30 min</li><li>Hiring Manager interview — 45 min</li><li>Take-home assessment — 5 days to complete</li><li>CS Leadership — 30 min</li><li>Virtual Onsite — 105 min<ul style="min-height:1.5em"><li>WFM &amp; Support Ops — 30 min</li><li>QA &amp; Training — 30 min</li><li>Support Leaders — 30 min</li><li>Closing Questions — 15 min</li></ul></li><li>Founder interview — 30 min</li></ul><h2>Benefits </h2>Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage.<ul style="min-height:1.5em"><li>10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby—do it when you feel financially comfortable.</li><li>Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅</li><li>Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.</li><li>A $1,200 annual learning and professional-development budget.</li><li>A one-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment, plus a company-provided laptop.</li><li>Extended health benefits for you and your dependents (subject to availability with our Employer of Record)</li><li>Opportunities to spend time with teammates through an annual company offsite, team offsites, local meetups, and virtual events.</li></ul>Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Sr. Support Operations Manager

<a href="https://www.dataiku.com/?utm_source=newswire&amp;utm_medium=press-release&amp;utm_campaign=PlatformforAISuccess" rel="nofollow ugc noopener" target="_blank">Dataiku</a> is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, <a href="https://jobicy.com/company/dataiku" target="_blank" rel="noopener">Dataiku</a> connects the full enterprise AI stack - empowering organizations to run AI across multi-vendor environments with centralized governance.
The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku <a href="https://blog.dataiku.com/?_gl=1*17edvf4*_ga*MjA1Mjk5NzY4OC4xNjY3MjMyMDUz*_ga_B3YXRYMY48*MTY2OTA1MDY5NS4xMi4xLjE2NjkwNTA2OTguNTcuMC4w" rel="nofollow ugc noopener" target="_blank">blog</a>, <a href="https://www.linkedin.com/company/dataiku/" rel="nofollow ugc noopener" target="_blank">LinkedIn</a>, <a href="https://x.com/dataiku" rel="nofollow ugc noopener" target="_blank">X</a>, and <a href="https://www.youtube.com/dataiku" rel="nofollow ugc noopener" target="_blank">YouTube</a>.
Technical Account Managers are highly experienced Architects who are comfortable with a very client facing role and who dedicate themselves to a small set of strategic clients, (~4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact
<ul>
<li>
Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan
</li>
<li>
Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks
</li>
<li>
Centralize the technical information about clients and take part to the account strategy and with the other members of the account team
</li>
<li>
Play an active role contributing to the growth and scalability of the Field Engineering team through robust documentation, continuous process optimization, and peers upskilling
</li>
<li>
Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on the following matters: Dataiku platform architecture (initial deployment, expansions), platform operations (upgrades), best practice related to Dataiku usage, security, data management, compute resources, ML-Ops, Monitoring, etc.
</li>
<li>
Help clients troubleshoot the implementation of the product within their systems.
</li>
<li>
Ensure that feature requests are effectively recorded and communicated to product and R&amp;D
</li>
<li>
Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku
</li>
<li>
Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example)
</li>
</ul>
What you'll need to be successful
<ul>
<li>
7+ years of experience in a customer facing technical role
</li>
<li>
Comfort and confidence in client-facing interactions
</li>
<li>
Ability to work both pre and post sale
</li>
<li>
Strong Linux system administration experience including networking
</li>
<li>
Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM
</li>
<li>
Hands-on experience with cloud based services like AWS, Azure and GCP
</li>
<li>
Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
</li>
<li>
Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning
</li>
</ul>
How you'll stand out 
<ul>
<li>
Experience with Python
</li>
<li>
Some knowledge of Java, nice to have
</li>
<li>
Some knowledge in ML Ops
</li>
</ul>
What does the hiring process look like? #LI-Remote #LI-AN1 
<ul>
<li>
Initial call with a member of our Technical Recruiting team
</li>
<li>
Video call with the the USA TAM Director
</li>
<li>
Technical Assessment to show your skills (Home Test)
</li>
<li>
Debrief of your Tech Assessment with TAM Team members
</li>
<li>
Final Interview with the Global VP of Field Engineering
</li>
</ul>
Compensation and Benefits
The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program. 
Dataiku also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. Dataiku reserves the right to amend or modify employee perks and benefits at any time.
US only national base pay ranges
$150,000—$200,000 USD
What are you waiting for!
At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our <a href="https://www.linkedin.com/company/dataiku/" rel="nofollow ugc noopener" target="_blank">Dataiku LinkedIn page</a>.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: <a href="http://reasonable-accommodations@dataiku.com/" rel="nofollow ugc noopener" target="_blank">reasonable-accommodations@dataiku.com</a>
<hr>
Protect yourself from fraudulent recruitment activity
Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity <a href="https://www.dataiku.com/legal/dataiku-recruitment-scams/" rel="nofollow ugc noopener" target="_blank">here.</a>

Sr Technical Account Manager - East

What is <a href="https://jobicy.com/company/contentstack" target="_blank" rel="noopener">Contentstack</a>?
Contentstack is redefining how modern digital experiences are built and managed. As the pioneer of the Agentic Experience Platform (AXP), Contentstack brings together structured content and brand governance (Content Cloud), real-time customer data, omnichannel personalization (Data Cloud) and autonomous AI orchestration (Agent OS) into one unified system.
While many organizations adopted headless CMS or standalone AI tools expecting transformation, they often found themselves managing disconnected systems and manual workflows. Contentstack helps enterprises move beyond that complexity by connecting content, data and AI in a way that makes digital experiences faster to launch, easier to manage and more adaptive in real time.
Leading brands including Steve Madden, LG Electronics, Subaru of America, Dolce &amp; Gabbana, ASICS, Decathlon, and Caesars Entertainment rely on Contentstack to reduce operational friction and deliver personalized, scalable digital experiences with confidence. The company is known for its customer-first culture and commitment to the communities it serves through the Contentstack Cares program.
Learn more at <a href="http://www.contentstack.com/" rel="nofollow ugc noopener" target="_blank">www.contentstack.com</a>.
Who Are We?
At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!
What Are We Looking For?
We are seeking an experienced and strategic Sr. Customer Success Manager to join our growing Customer Success team. This is a senior-level individual contributor role responsible for managing a portfolio of our highest-value enterprise customers, representing a minimum of $5M in ARR across approximately 20–25 accounts. You’ll serve as the primary strategic partner throughout the customer lifecycle, helping customers realize, sustain, and grow their investment in Contentstack.
This is not a traditional relationship management role. You’ll navigate complex, multi-stakeholder organizations, build executive relationships, drive adoption, protect retention, and identify opportunities for expansion. You’ll develop a deep understanding of each customer’s business outcomes, digital transformation goals, workflows, and investment in Contentstack.
Contentstack is an AI-forward company, and we bring practical experience using AI tools and technologies to improve how we work, learn, solve problems, and drive impact. If you’re looking to make a meaningful impact with some of the world’s leading brands, we’d love to hear from you! Here’s what you’ll be doing:
<ul>
<li>Own account strategies across a $5M+ ARR portfolio of approximately 20–25 enterprise accounts, serving as the strategic partner throughout the customer lifecycle.</li>
<li>Develop multi-year success plans aligned to customers’ digital transformation goals, adoption milestones, and measurable business outcomes.</li>
<li>Build trusted relationships with executive stakeholders, including VP Marketing/CMO, Head of Digital, and VP Engineering/CTO.</li>
<li>Identify and proactively address churn, contraction, competitive displacement, and executive disengagement risks, developing recovery strategies when needed.</li>
<li>Own and forecast retention targets using usage, adoption, health, and engagement indicators.</li>
<li>Lead Executive Business Reviews (EBRs) and customer workshops that demonstrate ROI and connect Contentstack to measurable business outcomes.</li>
<li>Own a defined expansion quota and identify, negotiate, and close upsell and volume-growth opportunities within your portfolio.</li>
<li>Advise customers on best practices for scaling their Contentstack implementation, evolving workflows, and expanding strategic adoption without owning the technical build.</li>
<li>Mentor and coach CSMs on strategic account management, executive engagement, commercial strategy, and risk management.</li>
<li>Bring customer insights to the organization and contribute to the evolution of the CS playbook, platform, processes, and customer experience.</li>
<li>Leverage AI and CS tooling to manage your portfolio efficiently, identify risks and opportunities, and improve customer outcomes.</li>
<li>Collaborate cross-functionally with Sales, Product, Marketing, and other teams to drive customer outcomes and commercial growth.</li>
</ul>
What Really Gets Us Excited About You?
<ul>
<li>8-12 years of experience in Customer Success, Account Management, Enterprise SaaS sales, renewals, or a related customer-facing role.</li>
<li>Bachelor’s degree preferred; Customer Success, sales, or negotiation certifications are a plus.</li>
<li>Proven track record of owning and achieving a commercial number, including NRR, gross retention, renewals, and/or expansion.</li>
<li>Experience managing a complex enterprise book of business post-implementation.</li>
<li>Strong commercial acumen, including experience with renewals, expansion opportunities, negotiations, and forecasting.</li>
<li>Exceptional communication and negotiation skills, with the ability to influence C-level stakeholders and build trusted executive relationships.</li>
<li>Strong ability to translate customer data and insights into retention strategies, business reviews, and expansion opportunities.</li>
<li>Working knowledge of composable/MACH architecture, APIs, and integrations, with the ability to advise customers on scaling existing implementations.</li>
<li>Experience with CRM and Customer Success tools such as Salesforce, Gong, and WorkRamp.</li>
<li>Fluency with AI tools and technologies, including Claude, and demonstrated ability to use AI for portfolio management, analysis, productivity, and problem-solving.</li>
<li>Highly organized and data-driven, with a bias for action and strong attention to detail.</li>
<li>Collaborative, curious, and able to mentor and influence others without direct authority.</li>
<li>You are located in the Central Time Zone; Austin, TX, is a big plus.</li>
<li>You like occasional travel.</li>
<li>You value a collaborative, fun culture!</li>
</ul>
Salary for this role ranges between $115,000 - $135,000 based on skill set and experience

What Do We Offer?
Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. 
Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.
Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more!
One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…

To review our Privacy Policy, please click <a href="https://www.contentstack.com/legal/privacy-notice-for-candidates/" rel="nofollow ugc noopener" target="_blank">here</a>.

Sr. Customer Success Manager

At <a href="https://jobicy.com/company/workwave" target="_blank" rel="noopener">WorkWave</a>, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.
Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.
As a Mid Market Account Manager, you will be responsible for building strong, long-term relationships with our enterprise clients. You will serve as a trusted advisor, understanding customer challenges, identifying opportunities for expansion, and driving adoption of our solutions. Your success will be measured by your ability to strengthen customer partnerships, proactively grow your book value, and deliver tailored solutions that align with client needs.
Why Join Now:
We’re at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI-powered analytics suite, and continued momentum in integrated payments, we’re unlocking new ways to deliver value to our customers and new opportunities for our team. WorkWave operates in a field service management market that’s accelerating due to global trends in automation, sustainability, and digital transformation. Joining now means getting in early as we scale to meet massive demand and lead the future of service software.
<h3>WHAT YOU'LL DO:</h3>
<ul>
<li>Drive growth across assigned accounts by positioning WorkWave's comprehensive solutions to unlock new business value (including our signature WinTeam ERP, Timegate workforce management platform, integrated payments, and our new AI-powered analytics suite, Wavelytics).</li>
<li>Build and maintain relationships with key client stakeholders to ensure long-term partnerships and account health.</li>
<li>Lead high-impact QBRs and visionary account planning sessions to align on strategic priorities, expose hidden operational gaps, and hunt for high-value expansion opportunities.</li>
<li>Deliver tailored product demonstrations in lockstep with Sales Engineers to showcase client priorities, and that position WorkWave as an essential long term partner.</li>
<li>Manage the full expansion sales cycle: from needs discovery through negotiation and deal closing, including preparation of sales agreements.</li>
<li>Maintain a healthy pipeline of whitespace opportunities; achieve monthly, quarterly, and yearly ARR quotas.</li>
<li>Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce.</li>
<li>Collaborate cross-functionally with internal teams (customer success, product, sales engineering) to align resources and drive deal execution. </li>
<li>Follow best practices in sales methodology (MEDDPICC) to consistently improve win rates.</li>
</ul>
<h3>WHAT SUCCESS LOOKS LIKE:</h3>
<ul>
<li>ARR Quota Attainment (monthly/quarterly/yearly)</li>
<li>Daily/weekly/monthly activity targets (call volume, demos set/kept, pipeline progression)</li>
<li>Successful execution of QBRs and account plans</li>
<li>Demonstrated expansion across whitespace and multi-product opportunities</li>
</ul>
<h3>WHAT YOU'LL BRING:</h3>
<ul>
<li>A consultative, relationship-first seller who can expand existing accounts</li>
<li>Strong business acumen and ability to identify client challenges and map them to solutions</li>
<li>Self-motivated, organized, and resourceful in driving expansion revenue</li>
<li>Positive, team-oriented mindset with a passion for building lasting client partnerships</li>
<li>Proven track record of achieving or exceeding ARR quota</li>
<li>Strong communication, negotiation, and interpersonal skills with the ability to build trust-based relationships</li>
<li>Ability to work independently, manage multiple priorities, and navigate complex client organizations</li>
<li>Proficiency in Salesforce, Salesloft, and sales enablement tools</li>
<li>Familiarity with MEDDPICC methodology or other enterprise sales frameworks</li>
<li>3–5 years SaaS sales/account management experience, preferably with enterprise accounts</li>
<li>Bachelor’s degree or equivalent experience</li>
<li>Ability to travel up to 25% of the time for client meetings and company conferences </li>
</ul>
<h3>Compensation</h3>
In our dedication to salary transparency, the base salary range is between $75,000 - $100,000, with an on-target earnings (OTE) potential of $150,000-$200,000.
The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.
WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.
<h3>Additional Information</h3>
WHAT YOU SHOULD KNOW ABOUT US: 
• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! 
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: 
• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. 
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
 • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. 
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. 
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. 
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
RELAX, WE'VE GOT YOU COVERED: 
• Employees can expect a robust benefits package, including health and dental and 401k with company match
AND BEYOND...
• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community 
GROW WITH US: 
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year 
JOIN OUR WINNING TEAM! 
• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) 
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
#LI-Remote

Mid Market Account Manager

Our Mission:
<a href="https://jobicy.com/company/6sense" target="_blank" rel="noopener">6sense</a>'s mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in deﬁning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. 
<h3>The Role</h3>
As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR.
You will be responsible for driving customer retention, adoption, customer value realization, and operational excellence across your team's portfolio while developing and coaching a high-performing team of Customer Success Managers. This role requires a strong people leader who can balance business performance, talent development, forecasting discipline, and customer outcomes.
Success in this role requires the ability to develop top talent, create accountability, establish operational rigor, and partner cross-functionally to ensure customers realize measurable business value from their investment in 6sense.
You will work closely with Sales, Professional Services, Support, Product, Marketing, and Revenue Operations to help customers achieve their goals while contributing to the continued growth and scale of the Customer Success organization.
<h3>What You'll Do</h3>
<h3>Lead and Develop a High-Performing Team</h3>
<ul>
<li>Lead, coach, and develop a team of approximately 7-8 Customer Success Managers supporting Upmarket customers.</li>
<li>Create a culture of accountability, customer-centricity, collaboration, and continuous improvement.</li>
<li>Conduct regular coaching sessions, performance reviews, talent assessments, and career development conversations.</li>
<li>Establish clear expectations and operating rhythms that drive consistent execution and customer outcomes.</li>
<li>Recruit, onboard, and develop Customer Success talent while supporting succession planning across the organization.</li>
<li>Inspire and motivate a team that consistently delivers exceptional customer experiences and business results.</li>
</ul>
<h3>Drive Customer Success Outcomes</h3>
<ul>
<li>Lead a team responsible for customers with annual contract values between $100K and $500K and a combined portfolio of approximately $15M-$20M in ARR.</li>
<li>Drive strong Gross Revenue Retention (GRR), customer adoption, customer satisfaction, and value realization across the portfolio.</li>
<li>Coach Customer Success Managers on account strategy, executive stakeholder engagement, success planning, renewal strategy, risk mitigation, and value delivery, ensuring they understand and own the renewal process.</li>
<li>Ensure Customer Success Managers proactively identify customer risks and execute strategies to improve retention outcomes.</li>
<li>Partner with Sales leadership to align on customer health, growth opportunities, and strategic account planning.</li>
<li>Drive a high level of customer engagement and executive alignment across key accounts.</li>
</ul>
<h3>Drive Operational Excellence</h3>
<ul>
<li>Own portfolio forecasting processes, renewal inspections, customer health reviews, and risk management practices.</li>
<li>Ensure consistent execution of success plans, Executive Business Reviews (EBRs), account reviews, and customer engagement standards.</li>
<li>Use data and analytics to identify trends, improve performance, and drive informed decision-making.</li>
<li>Drive adoption of Customer Success processes, tools, and best practices across the team.</li>
<li>Champion initiatives that improve efficiency, scalability, forecast accuracy, and customer outcomes.</li>
</ul>
<h3>Partner Across the Business</h3>
<ul>
<li>Collaborate closely with Sales, Product, Professional Services, Support, Marketing, and RevOps to deliver a world-class customer experience.</li>
<li>Act as a voice of the customer and advocate for customer needs across the organization.</li>
<li>Support strategic initiatives focused on customer retention, product adoption, operational scale, and customer value realization.</li>
<li>Help shape the future of Customer Success programs, processes, and operating models as the business continues to grow.</li>
</ul>
<h3>What We're Looking For</h3>
<ul>
<li>5+ years of people leadership experience leading customer-facing teams within a SaaS organization.</li>
<li>8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles.</li>
<li>Proven track record of building, developing, and retaining high-performing teams.</li>
<li>Experience leading teams responsible for customer retention, adoption, and customer outcomes.</li>
<li>Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting, customer health, and product adoption.</li>
<li>Experience coaching teams on executive engagement, account strategy, value realization, and risk management.</li>
<li>Excellent communication, coaching, and leadership skills.</li>
<li>Demonstrated ability to drive operational rigor and accountability through data-driven management practices.</li>
<li>Strong analytical and problem-solving skills with the ability to translate data into action.</li>
<li>Comfortable leveraging AI-powered tools and workflows to improve team productivity, customer insights, coaching effectiveness, and operational scale.</li>
<li>Ability to thrive in a fast-paced, high-growth environment.</li>
<li>Ability to travel up to 25% for customer meetings, team events, and company programs.</li>
</ul>
<h3>Preferred Qualifications</h3>
<ul>
<li>Experience leading Customer Success teams supporting enterprise or upmarket SaaS customers.</li>
<li>Experience managing teams responsible for portfolios between $15M and $20M in ARR.</li>
<li>Experience within MarTech, AdTech, SalesTech, Revenue Technology, or related B2B SaaS industries.</li>
<li>Familiarity with Salesforce, Gainsight, Clari, Gong, and other customer success technologies.</li>
<li>Experience helping scale Customer Success organizations, teams, and operating models.</li>
</ul>
<h3>Why 6sense</h3>
At 6sense, you'll have the opportunity to lead a talented team, influence the future of Customer Success, and directly impact customer retention and business outcomes across a diverse portfolio of Upmarket customers.
You'll work alongside some of the industry's most innovative leaders while helping customers transform how they identify, engage, and convert buyers. You'll have the autonomy to make an impact, the support of a world-class leadership team, and the opportunity to grow your career while developing the next generation of Customer Success talent.
If you're passionate about building great teams, creating exceptional customer outcomes, and helping scale a world-class Customer Success organization, we'd love to hear from you.

Base Salary Range: $113,400-150,100. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote
Notice of Collection and Use of Personal Information for California Residents: <a href="https://6sense.com/california-recruitment-privacy-notice/" rel="nofollow ugc noopener" target="_blank">California Recruitment Privacy Notice and Policy</a>
Our Benefits: 
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our oﬃces. 
We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. 
Equal Opportunity Employer: 
6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to <a href="mailto:jobs@6sense.com" rel="nofollow ugc noopener" target="_blank">jobs@6sense.com</a><a href="mailto:jobs@6sense.com" rel="nofollow ugc noopener" target="_blank">.</a> 
We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to <a href="mailto:jobs@indeed.com" rel="nofollow ugc noopener" target="_blank">jobs@6sense.com</a>

Manager, Customer Success - Upmarket

<div class="content-intro">
<h3>We're transforming the grocery industry</h3>
At <a href="https://himalayas.app/companies/instacart">Instacart</a>, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to <a href="https://himalayas.app/companies/instacart">Instacart</a> Personal Shoppers.
<a href="https://himalayas.app/companies/instacart">Instacart</a> has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
<h3>
<a href="https://himalayas.app/companies/instacart">Instacart</a> is a Flex First team </h3>
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
</div><h3>Why this role is on the menu</h3>We're hiring an Account Manager II to make <a href="https://himalayas.app/companies/instacart">Instacart</a> Ads the place CPG advertisers and agencies trust to grow their business, by improving campaign performance, widening how brands invest across our ad products, and shaping the advertiser experience. This role sits at the intersection of client strategy and campaign performance, and the person who fills it will have a direct line of sight to advertiser growth and retention. Twelve months from now, the advertisers you partner with should see <a href="https://himalayas.app/companies/instacart">Instacart</a> as a growth partner whose recommendations they act on.<h3>What you'll cook up in your first year</h3><ul>
<li>Advertiser Relationships: CPG clients and agency partners treat you as a trusted advisor. Working with Sales, you understand their business objectives and build strategies that support their long-term growth on <a href="https://himalayas.app/companies/instacart">Instacart</a>.</li>
<li>Campaign Performance: Each advertiser has a full-funnel media strategy tied to its goals. You use campaign data and marketplace insights to recommend investment and optimization approaches that measurably improve results, and you manage gap-to-goal across multiple business units.</li>
<li>Advertiser Growth: Advertisers adopt your optimization and upsell recommendations and expand their use of <a href="https://himalayas.app/companies/instacart">Instacart</a> advertising products. You get there by explaining clearly how each product works, building persuasive narratives, and handling objections with confidence across multiple stakeholders.</li>
<li>Business Reviews: Recurring client conversations and quarterly business reviews turn campaign data into a clear story of business impact, opportunities, and next steps. You own the vision and content for these reviews, and advertisers leave knowing what to do next. You also resolve campaign and partner issues with limited guidance.</li>
<li>Product and Team Influence: Advertiser pain points reach the right internal teams as specific feedback that shapes product enhancements and process improvements. You also share best practices across the category and Advertiser Success teams and lead projects that strengthen team-wide capabilities.</li>
</ul><h3>The secret ingredients we're looking for</h3>You are customer-focused and analytical, comfortable influencing senior stakeholders, and energized by a fast-paced role where priorities and solutions keep evolving. You use judgment and initiative to balance immediate client needs against longer-term chances to improve products, processes, and advertiser outcomes, and you are at your best explaining complex campaign data in plain terms.Must-have pantry staples (Minimum Qualifications)<ul>
<li>Bachelor's degree in business, advertising, commerce, digital marketing, or a related field, or equivalent practical experience</li>
<li>4+ years of experience in account management, digital advertising, paid media, ad operations, ecommerce, client services, or a related field</li>
<li>Experience building and maintaining strong client relationships in an external-facing role</li>
<li>Experience analyzing campaign or business performance data and turning findings into clear recommendations and client-facing narratives</li>
<li>Proficiency with Microsoft Excel and Google Workspace (Gmail, Docs, Sheets, and Slides)</li>
<li>Ability to manage multiple priorities independently and deliver high-quality work in a fast-paced, changing environment</li>
<li>Strong written and verbal communication skills, including presenting confidently to advertisers, agencies, and internal stakeholders</li>
</ul>Optional garnishes (Preferred Qualifications)<ul>
<li>Experience with Salesforce and Tableau; familiarity with Mode is a plus</li>
<li>Knowledge of paid search, display advertising, ad serving, consumer packaged goods, or ecommerce, and experience developing full-funnel media strategies and optimizing campaigns against performance goals</li>
<li>Experience managing business reviews, quota-related planning, upsell opportunities, or growth strategies across multiple business units</li>
<li>Strong attention to detail and organization, creative problem solving, and experience influencing product or operational improvements by synthesizing customer feedback and business insights</li>
</ul><div class="content-pay-transparency">
<div class="pay-input">
<div class="description">
<a href="https://himalayas.app/companies/instacart">Instacart</a> provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. This role also includes a Sales Incentive Plan. The cash variable incentive target is based on individual sales performance. Payout terms will be based on the Sales incentive Plan for this role. OTE range for this role is listed below and is based on salary and fixed paymix for the role. Sales incentive pay is contingent on performance and paid in accordance with the terms of the applicable Sales Incentive Plan
Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below.
</div>
<div class="title">WA</div>
<div class="pay-range">$101,000—$106,500 USD</div>
</div>
<div class="pay-input">
<div class="title">OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI</div>
<div class="pay-range">$96,000—$101,500 USD</div>
</div>
<div class="pay-input">
<div class="title">All other states</div>
<div class="pay-range">$88,000—$93,000 USD</div>
</div>
<div class="pay-input">
<div class="title">CA, NY, CT, NJ</div>
<div class="pay-range">$105,000—$111,000 USD</div>
</div>
<div class="pay-input">
<div class="title">OTE Range</div>
<div class="pay-range">$117,500—$148,000 USD</div>
</div>
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Account Manager

<h3>😎 Our Culture</h3><div>
<a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a>'s number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. </div><div>As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. </div><div>We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.</div><div>At <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.</div><h3>🚀 About the Role</h3>As a Customer Success Engineer at <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a>, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.<h3>🔧 Responsibilities</h3><ul>
<li>Adapt quickly to changing priorities and capable of operating in an ever-changing work environment.</li>
<li>
Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> platform to satisfy their requirements.</li>
<li>
Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.</li>
</ul><h3>💡 Requirements </h3><ul>
<li>5+ years of experience developing, implementing, or managing digital solutions.</li>
<li>Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred</li>
<li>Experience with web technologies, analytics, front-end development, and best practices for UX/UI</li>
<li>Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus</li>
<li>Must exhibit proficiency in JavaScript development.</li>
<li>Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf</li>
<li>Expert knowledge of browser developer tools to test scripts &amp; diagnose issues</li>
<li>Familiarity with the page load lifecycle &amp; techniques for performance optimization</li>
<li>Strong project &amp; time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients</li>
<li>Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.</li>
<li>Excellent verbal and written communication skills with exemplary presentation skills.</li>
<li>Socially capable and able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical</li>
<li>10% travel</li>
<li>Compensation: $120,000 - 150,000 base | bonus eligible</li>
</ul><h3>💻 Recruitment Process</h3><div>Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.</div><div>- Recruiter Screen (30 minutes) - Technical Assessment - Panel Interview (60 minutes) - Vice President of CSE Interview (30 minutes) - Chief Product Officer Interview (30 minutes) - CEO Interview (30 minutes)<h3>🏆 Perks and Benefits</h3>
<div>This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> will be a milestone in your career. </div>
<div>Group benefits</div>
<div>Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)</div>
<div>FSA, DCFSA, and HSA accounts</div>
<div>Employee Assistance Programs (EAP)</div>
<div>Telehealth options</div>
<div>Voluntary Life &amp; AD&amp;D, STD, LTD, Critical Illness and Accident</div>
<div>Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.</div>
<div>Discounts on Pet Insurance</div>
<div>401k (with employer match) and Options / Equity </div>
<div>13 company holidays</div>
<div>Unlimited Paid Time Off </div>
<div>Sick leave</div>
<div>Parental/Adoption Leave</div>
<div>In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.</div>
<div>Promotional opportunities </div>
<div>Rewards and recognition programs </div>
<div>Robust onboarding and training program</div>
<div>One-time stipend for work-at-home employees</div>
<div>Monthly business expense stipend</div>
<div>Flexible work environments</div>
<div>Employee Discount Program (Perks at Work)</div>
<div>Employee Referral Program </div>
<div>Lead Referral Program</div>
<div>MacBook and awesome swag delivered to your door</div>
<div>Encouraging and collaborative culture </div>
<div>RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)</div>
<h3>🐉 About <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a>
</h3>
<div>As a leader in digital analytics, <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> platform offers in-depth customer understanding, quantified and tied to core business objectives.</div>
<div>Today, <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. </div>
<div>
<a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. </div>
<div>If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!</div>
<div>The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. <a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. </div>
<div>
<a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to .</div>
<div>
<a href="https://himalayas.app/companies/quantum-metric">Quantum Metric</a> is an E-Verify employer: </div>
<div>Applicant Privacy Policy: </div>
<div> #BI-Remote</div>
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Senior Customer Success Engineer - Mobile App

Intake Care Representative- Evernorth (Infusion/Enteral) Make a Meaningful Difference in Patient Care At CarepathRx, part of Evernorth Health Services, we are ambitious, compassionate experts dedicated to advancing specialty pharmacy and infusion services. As an Intake Care Representative, you will be a trusted first point of contact for patients, providers, hospitals, and referral partners. This role involves handling inbound calls from patients, helping them navigate the referral and intake process while ensuring accurate information is collected and care can begin without delay. If you are organized, compassionate, and thrive in a customer-focused healthcare environment, we encourage you to apply. Hours: Monday-Friday 9am-6pm EST, rotating shift (some weekend/holiday coverage 8am-4:30pm EST) Responsibilities <ul><li> Serve as the primary point of contact for patients, responding to calls and providing timely, professional support throughout the intake process.</li><li> Help patients understand next steps, gather required information, and connect them with the appropriate care teams to support a positive patient experience.</li><li> Handle inbound and outbound communication with patients, providers, hospitals, physician offices, and healthcare facilities regarding referrals and care coordination.</li><li> Support timely patient onboarding by gathering, reviewing, and entering referral information accurately into company systems.</li><li> Receive and triage referral packets, medical orders, and supporting documentation to the appropriate teams for processing.</li><li> Coordinate home health services based on patient needs, geographic location, and insurance requirements.</li><li> Verify patient treatment timelines, including first-dose administration and home infusion scheduling needs.</li><li> Upload and maintain accurate patient records and documentation within the medical record system.</li><li> Partner with Intake Coordinators and nurses to ensure referrals move efficiently through the intake process.</li><li> Communicate referral updates and pending items to appropriate team members to help prevent delays in care.</li><li> Facilitate the accurate transfer of insurance information to Insurance Verification teams.</li><li> Deliver exceptional service to internal and external customers while maintaining patient confidentiality.</li><li> Support departmental operations through administrative tasks, phone support, and document distribution as needed.</li><li> Contribute to a collaborative, team-oriented environment focused on quality, accuracy, and patient-centered care. </li></ul>Qualifications Required Qualifications <ul><li> High school diploma or GED.</li><li> Minimum 1 year of experience in a healthcare, medical office, pharmacy, home health, or related healthcare support environment.</li><li> Knowledge of medical terminology.</li><li> Strong verbal and written communication skills.</li><li> Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.</li><li> Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.</li><li> Strong organizational skills and commitment to providing excellent customer service.</li><li> Ability to maintain confidentiality and handle sensitive patient information appropriately. </li></ul>Preferred Qualifications <ul><li> Experience supporting referral management, patient intake, home infusion, specialty pharmacy, or care coordination workflows.</li><li> Experience working with electronic medical records or healthcare management systems. </li></ul>If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.88 - 26 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you&#x2019;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&#x2019;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&#x2019;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Intake Care Representative- Evernorth- Remote

For our client, we are seeking a Application Support Engineer to join the team of a leader in the Enterprise Technology space. This role will focus on resolving complex technical issues for customers, with an emphasis on application support, troubleshooting, and clear communication across technical and customer-facing teams. The position requires strong judgment, disciplined prioritization, and a proactive approach to improving the customer experience in a fast-paced software environment. You will work closely with R&amp;D and customer success partners to accelerate issue resolution and support ongoing product improvement. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $110,000 &#x2013; $130,000 annually Responsibilities <ul><li> Independently resolve customer issues related to the platform and application development</li><li> Conduct thorough troubleshooting and analysis of reported issues in a low-code environment</li><li> Communicate effectively with R&amp;D and Customer Success Managers to facilitate issue resolution and product feedback</li><li> Make autonomous decisions to improve customer experience and swiftly address concerns</li><li> Prioritize tasks based on problem severity and impact on customer operations</li><li> Manage customer expectations by adhering to Service Level Agreements and being transparent about incident prioritization </li></ul>Qualifications <ul><li> Bachelor&#x2019;s degree in Information Systems, Engineering, Computer Science, or a related field</li><li> Strong written and verbal communication skills for conveying technical information</li><li> Proven ability to resolve complex technical issues and engage in continuous learning</li><li> Highly organized and able to manage multiple tasks and cases effectively</li><li> Understanding of programming languages such as Java and JavaScript and integration concepts such as APIs, with experience in low-code platforms preferred</li><li> Prior technical support or customer service experience is advantageous</li><li> Flexibility to work from the Boston office a few times yearly </li></ul>Benefits <ul><li> Access to comprehensive health and wellness benefits</li><li> Flexible work arrangements with occasional office visits in Boston to promote collaboration</li><li> Professional development opportunities within a dynamic, technology-driven environment </li></ul>Our client is an equal opportunity employer. We encourage you to apply even if you don&#x2019;t meet every qualification&#x2014;your background could be exactly what this team needs.

Application Support Engineer

Description Keeper is hiring a driven Associate Account Manager to join a high producing team within our B2B sales division. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago. Keeper&#x2019;s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role! About Keeper Security Keeper Security is transforming cybersecurity for people and organizations globally. Keeper&#x2019;s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com. About The Role Join an elite group of proven performers and highly successful Associate Account Manager professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As an Associate Account Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions. Responsibilities <ul><li>Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows</li><li>Carry a revenue quota to meet or exceed sales targets within assigned accounts</li><li>Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts</li><li>Work with clients to negotiate contract renewals, cross-sells and upsells</li><li>Work with clients to establish business and technical goals &amp; potential via technical and Quarterly Business Reviews</li><li>Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals</li><li>Advise customers on best practices for securing and protecting their business against password related breaches</li><li>Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle</li><li>Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers</li><li>Understand and navigate account procurement practices to negotiate licensing contracts</li><li>Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space</li><li>Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.</li><li>Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager &amp; Keeper expert</li><li>Drive customer advocacy in the form of references, referrals, and case studies</li><li>Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas</li><li>Participate in the evolution of Keeper Security&#x2019;s own Account Management programs and processes; insist on excellence in our own AM initiatives</li><li>Contribute towards the development of a strong team environment by upholding high work standards</li><li>Jump at opportunities to go the extra mile to ensure our customers are supported and successful! </li></ul>Requirements <ul><li>2+ years of experience within software or tech sales (with a focus on upselling and expansion)</li><li>Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding &amp; support</li><li>Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise</li><li>Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives</li><li>Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value</li><li>Energetic and self-motivated; a team player who is also a proactive and creative problem solver</li><li>Aptitude for learning software; strong with business applications</li><li>Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations</li><li>Working knowledge of Salesforce.com</li><li>Undergraduate degree preferred (BA/BS)</li><li>Experience working in IAM industry is a plus </li></ul>Benefits <ul><li>Medical, Dental &amp; Vision (Inclusive of domestic partnerships)</li><li>Employer Paid Life Insurance &amp; Employee/Spouse/Child Supplemental life</li><li>Voluntary Short/Long Term Disability Insurance</li><li>401k (Roth/Traditional)</li><li>A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) </li></ul>Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Non-Exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). <ul><li> Data We Collect </li></ul>Information You Provide <ul><li>Contact details, CV/resume, cover letter</li><li>Employment history, qualifications, work eligibility</li><li>Application responses and uploaded documents </li></ul>Information We Generate <ul><li>Interview notes, assessments, communications</li><li>Scheduling information </li></ul>Information From Others <ul><li>Recruiter/referral information who submit your profile</li><li>References (with your consent, before final offer)</li><li>Public professional profiles</li><li>Background verification (post offer) </li></ul>Voluntary Diversity and Equal Opportunity Information <ul><li>We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements</li><li> How We Use Your Data</li><li>Assess your application and suitability</li><li>Manage interviews and recruitment workflow</li><li>Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)</li><li>Comply with employment law obligations</li><li> Legal Basis</li><li>Legitimate Interests (recruitment management, security and integrity of the hiring process)</li><li>Contracting steps (for progressed candidates)</li><li>Legal and regulatory compliance obligations; explicit consent where required</li><li> Who We Share Information With </li></ul>Internal <ul><li>HR, hiring managers, interviewers*, IT support for system administration</li><li>Note - diversity and equal opportunity data is not shared with hiring managers. </li></ul>Third Parties Service providers who assist with: <ul><li>Applicant tracking, recruitment systems and assessment providers</li><li>Background verification vendors (post offer)</li><li>Recruitment agencies (where applicable)</li><li>Tools to support communication, collaboration and to securely store your data </li></ul>Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. <ul><li> International Transfers </li></ul>Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. <ul><li> Security </li></ul>We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. <ul><li> Retention </li></ul>We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions <ul><li>You opt into our talent database for further retention by providing consent (extended retention)</li><li>You&apos;re hired (transfers to employee records)</li><li> Your Rights </li></ul>You have the following rights and can contact us at the email below to exercise them: <ul><li>Access, correct, or delete your data, subject to applicable law and retention requirements</li><li>Object to or restrict processing</li><li>Withdraw consent (where applicable)</li><li>Request data portability</li><li>Lodge a complaint with your data protection authority </li></ul>If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. <ul><li> Automated Decisions </li></ul>Keeper does not make hiring decisions using solely automated processing. <ul><li> Contact - Candidates can send privacy questions to: privacy@keepersecurity.com</li></ul>

Associate Account Manager

WHO IS GUIDEHEALTH? Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides&#x2122; and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. Job Description The Client Business Manager at Guidehealth supports client success by assisting with client onboarding, operational support, and service delivery. In this role, you&#x2019;ll work closely with clients, health plans, and internal teams to ensure seamless operations, build strong relationships, and contribute to Guidehealth&#x2019;s mission of advancing value-based healthcare. Under the guidance of senior team members, you&#x2019;ll utilize data-driven tools to support delegated services and operational processes, helping to achieve measurable outcomes in shared and full-risk arrangements. What You&#x2019;ll Be Doing <ul><li>Working in a fully remote environment, engaging virtually with clients, health plans, and internal teams. </li><li>Owning client onboarding, ongoing operational support, and service delivery for assigned clients, from go live through steady state. </li><li>Building and maintaining positive relationships with client administrators, network providers, and management teams to support satisfaction and retention. </li><li>Managing the operational delivery of delegated services for assigned clients, including Eligibility, UM (non-clinical), PHM, Claims, Quality, CX, and Credentialing/Provider Relations. Serving as the primary point of accountability for delegated function performance. </li><li>Ensuring regulatory and contract compliance across assigned clients. Preparing and delivering monthly delegated services report-outs and quarterly executive review materials. Supporting URAC, HCAPA, and health plan pre-delegation audit preparation. </li><li>Tracking, analyzing, and reporting on operational data and performance metrics on a monthly cadence, using Guidehealth&#x2019;s applications and reporting tools to identify trends and drive issues to resolution across internal functions. </li><li>Owning eligibility, capitation, and reconciliation processes for assigned clients, coordinating with Finance and Eligibility to resolve discrepancies. </li><li>Contributing to new client implementations, scope expansions, and cross-client initiatives such as platform transitions, network builds, and accreditation renewals. </li><li>Tracking SLA performance against contract requirements for every assigned client. Identifying gaps, driving remediation with internal owners, and reporting status to the client and internal leadership. Maintaining 100% SLA compliance as the standing team goal. </li><li>Leading client operational meetings and participating in UM committees, JOCs, and monthly close meetings for assigned clients. </li><li>Conducting regular client check-ins, satisfaction reviews, and quarterly executive business reviews. Tracking CSAT and NPS against annual targets. </li><li>Serving as the escalation owner for claim denials, authorization issues, eligibility questions, provider complaints, roster discrepancies, payment issues, and other client operational issues, driving resolution with the responsible internal team. </li><li>Supporting renewal cycles, including SLA restructuring, PMPM negotiation input, scope expansion proposals, and BAA updates. Tracking assigned clients in the Renewals Master Tracker. </li><li>Representing Guidehealth at BCBSIL summer and winter forums and translating regulatory and program changes (risk model, MSA, prior auth submissions) into operational actions for assigned clients. </li><li>Maintaining accurate client contract documentation, DORs, SOWs, and SLA schedules for the assigned portfolio. </li><li>Contributing to team-wide operational improvements, including paper claims reduction, EFT/ERA adoption, OON reduction, 039 denial workthrough, and similar initiatives. </li><li>Managing daily work using multiple systems, including EMR systems, payer portals, Guidehealth applications, and Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams). </li><li>Collaborating with internal teams to deliver integrated services and a consistent client experience. </li></ul>Qualifications WHAT YOU&#x2019;LL NEED TO HAVE <ul><li>Bachelor&#x2019;s degree preferred; Associate degree or equivalent experience considered. </li><li>3+ years of experience in healthcare operations, managed care, IPA operations, health plan operations, or a related field. </li><li>Experience owning or contributing meaningfully to client facing operational work, with demonstrated accountability for outcomes. </li><li>Demonstrated verbal and written communication skills, including the ability to listen actively, run structured client meetings, and communicate clearly with clients, health plan partners, and cross-functional teams. </li><li>Strong organizational skills and the ability to track multiple workstreams, deadlines, and deliverables across a client portfolio. </li><li>Strong analytical and problem solving skills, with the ability to work through operational issues across multiple functions and stakeholders. </li><li>Ability to manage a portfolio of clients and competing priorities independently in a fast paced environment. </li><li>Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams) and ability to learn multiple systems. </li><li>Driver&#x2019;s license and reliable transportation (25% travel in Chicago area required). </li></ul>WOULD LOVE FOR YOU TO HAVE <ul><li>Direct experience with delegated services (UM, Claims, Credentialing, Eligibility, PHM, Quality, or CX) in an IPA, health plan, or delegated entity setting. </li><li>Familiarity with value based care contracts (shared savings, full risk, capitation) and PMPM based service arrangements. </li><li>Experience with SLA tracking, contract compliance reporting, and health plan or NCQA/URAC audit preparation. </li><li>Familiarity with claims workflows, eligibility files (834), capitation reconciliation, and payer portals. </li><li>Experience presenting operational and executive level reporting to client leadership. </li><li>Basic knowledge of EMR systems and healthcare data platforms. </li></ul>Additional Information The salary for this role is $65,000 to $70,000 per year ALIVE with Purpose: How We Thrive at Guidehealth At Guidehealth, our values come to life in everything we do. <ul><li>We are Driven by Accountability &#x2014; grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike. </li><li>Always Growing, Always Learning &#x2014; staying curious and continuously improving inspires us to shape a better future for healthcare. </li><li>With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve. </li><li>At Guidehealth, Every Voice Matters &#x2014; we believe our collective strength is rooted in the unique perspectives of each team member. </li><li>And through Empathy in Action, we build stronger connections with those who count on us. </li><li>This is what it means to be ALIVE with purpose. This is how we thrive &#x2014; together &#x2014; at Guidehealth. </li></ul>BENEFITS: While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include: <ul><li>Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. </li><li>Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered. </li><li>Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution. </li><li>Have Peace of Mind: We provide Life and Disability insurance for those &quot;just in case&quot; moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected. </li><li>Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times. </li><li>Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals. </li><li>Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need. </li><li>Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us. </li></ul>All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits. COMPENSATION: The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of Guidehealth&#x2019;s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.&#x202F; Our Comittment To Protection Of Patient And Company Data This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth&#x2019;s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements. Remote Work Technical Requirements Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements. SECONDARY EMPLOYMENT At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest. To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.

Client Business Manager

NextPatient | Client Success Manager We&#x2019;re a small team building the best software for medical practices. The software you experience at the doctor is often terrible. We fix this by integrating with the doctor&#x2019;s legacy system and providing easy online scheduling, bill pay via text, digital check-in, interactive reminders, automated waitlist, and more. Patients get a modern experience and practices save time. We&#x2019;re just 40 people, but used in thousands of offices around the country, and we regularly replace products from larger, older, or better-funded competitors. We haven&#x2019;t raised any funding because we&#x2019;ve seen it ruin too many promising companies. About The Role The Client Success team is responsible for getting practices live on NextPatient and making sure they&#x2019;re successful long after. Everyone on the team becomes an expert in our product. You&#x2019;ll spend time understanding how each practice operates, then configure NextPatient to fit their workflow and drive better outcomes for their staff and patients. From day 1, you&#x2019;ll work closely with the product team to advocate for improvements based on what you&#x2019;re hearing from clients. What You&#x2019;ll Do <ul><li>Lead new client implementations and guide practices to a successful go-live</li><li>Configure NextPatient to match each client&#x2019;s workflows and goals</li><li>Run web-based training sessions and ensure clients feel confident using the platform</li><li>Act as the day-to-day point of contact for client questions and support</li><li>Proactively reach out to clients with best practices and new feature education</li><li>Troubleshoot issues and find practical solutions quickly</li><li>Build strong relationships and become a trusted partner to your clients</li><li>Gather client feedback and help shape the product roadmap</li><li>Help improve internal processes across implementation, support, and account management </li></ul>What We&#x2019;re Looking For <ul><li>3&#x2013;5+ years of experience in customer success, account management, or a similar role</li><li>Strong problem-solving skills and attention to detail</li><li>Clear, thoughtful communication over email and phone</li><li>Ability to manage multiple clients and priorities at once</li><li>Curiosity and a desire to deeply understand how things work</li><li>A high level of ownership and follow-through</li><li>SaaS experience preferred</li><li>Healthcare experience is a plus, but not required </li></ul>What Success Looks Like You become someone your clients trust. They know you understand their business, respond quickly, and help them get real value out of the product. Internally, you help make the product better by sharing what you&#x2019;re seeing and pushing for improvements that matter. Everyone on the team brings a different set of strengths. We encourage you to lean into yours by taking on projects and initiatives that align with how you do your best work. The strongest team members find their own ways to add value, whether that&#x2019;s improving processes, contributing to product ideas, or elevating the client experience. Perks of working at NextPatient <ul><li>Freedom to work from home</li><li>No fixed vacation policy. We encourage everyone to take a real 2-week vacation each year to somewhere amazing</li><li>Year-end company-wide trip (2025 in Austin, 2024 in Miami, 2023 in Park City)</li><li>Mid-year team trips with +1s (2025 in Chicago, 2024 in Las Vegas, 2023 in San Francisco)</li><li>Health benefits, 401(k) with company match, and equity </li></ul>Compensation Range: $100K - $110K

EverDriven is opening doors to a brighter future for every student and every community through safe, reliable transportation. We partner with school districts to serve students who need it most&#x2014;including those experiencing homelessness, living with disabilities, or outside traditional bus routes&#x2014;through a tech-powered, human-led model that gets every student to school safe, calm, and ready to learn. We live three cultural pillars: we do the right thing, leading with integrity and taking ownership of what matters most. We work together, bringing diverse skills and strengths to solve complex challenges as one team. And we never settle, staying curious and driven, guided by data, always raising the bar for students, families, and school districts. Position Summary: The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships, understanding their needs, and identifying upselling and cross-selling opportunities for EverDriven&#x2019;s products and services throughout the customer lifecycle. Additionally, the CSM will emphasize EverDriven&apos;s value proposition and demonstrate its impact by providing ongoing education to clients, ensuring they maximize the benefits of the partnership. We are seeking proactive candidates who excel in problem-solving and relationship building with both internal and external customers. Your ability to generate revenue while fostering meaningful and lasting connections with EverDriven&apos;s clients will be key to your success in this role. Salary Range: $88,000 - $105,000 based on experience + bonus potential Location: This is a remote role, but candidates must reside within the state of Florida How You Will Make an Impact: <ul><li> Implements strategies and processes that deliver consistent customer satisfaction and retention</li><li> Owns account relationships, strategy, pricing &#x2013; including managing contract renewals and RFPs.</li><li> Proactively engages and builds relationships with decisions makers and all levels of school district personnel</li><li> Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable</li><li> Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue</li><li> Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs</li><li> Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers</li><li> Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges</li><li> Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth </li></ul>What You Will Bring to EverDriven: <ul><li> Bachelor&#x2019;s degree and/or equivalent relevant years of experience</li><li> Minimum of 5 years&apos; experience in a business development or customer success role</li><li> Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients</li><li> Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions</li><li> Ability to manage multiple priorities and projects simultaneously in a fast-paced environment</li><li> Proactive and self-motivated with a passion for customer success and a track record of achieving goals</li><li> Valid US driver&apos;s license in good standing, required</li><li> Position will be remote/WFH and requires up to 33% travel </li></ul>Benefits: <ul><li>Medical, Dental, Vision insurance</li><li>Virtual Doctor Visits with $0 Co-Pay</li><li>Life Insurance (company paid)</li><li>Short Term Disability Insurance (company paid)</li><li>Long-Term Disability Insurance (company paid)</li><li>Flexible Time Off (FTO)</li><li>Paid Holidays</li><li>Paid Time to Volunteer</li><li>Flex Spending Account (FSA)</li><li>401K Plan (with an awesome employer match!)</li><li>Employee Assistance Program</li><li>Employee Discounts Program </li></ul>Equal Opportunity Employer EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential. Visit our website and learn more about us at www.EverDriven.com

Customer Success Manager, Florida

At Affirm, we exist for the moments that matter&#x2014;giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About The Revenue Team The Revenue team drives Affirm&#x2019;s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm&#x2019;s products. About The Role Affirm is reinventing credit to deliver honest, flexible payment options without hidden fees. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You&#x2019;ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success. What You&#x2019;ll Do <ul><li>Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.</li><li>Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals</li><li>Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio</li><li>Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value</li><li>Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm&#x2019;s long-term strategic priorities</li><li>Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution</li><li>Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics</li><li>Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience</li><li>Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale </li></ul>What We Look For <ul><li>You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.</li><li>12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles</li><li>Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments</li><li>Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy</li><li>Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships</li><li>Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact</li><li>Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority</li><li>Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred </li></ul>Pay Grade - O Equity Grade - 12 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role&#x2019;s On Target Earnings (&quot;OTE&quot;) range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $330,000 - $420,000 USA On Target Earnings (all other U.S. states) per year: $292,500 - $382,500 Please note that visa sponsorship is not available for this position. Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits Designed For You Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: <ul><li>Health coverage at no cost: We cover 100% of premiums for employees and their dependents.</li><li>Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.</li><li>Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.</li><li>Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. </li></ul>We&#x2019;re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we&#x2019;re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking &quot;Submit Application,&quot; you acknowledge that you have read Affirm&apos;s Global Candidate Privacy Notice and consent to the use of your personal information as described.

Director, Platform Accounts Management

Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are &#x2018;Powered by Deepgram&#x2019;, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram&#x2019;s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset&#x2014;AI use and comfort aren&#x2019;t optional, they&#x2019;re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you&#x2019;re not excited to experiment, adapt, think on your feet, and learn constantly, or if you&#x2019;re seeking something highly prescriptive with a traditional 9-to-5. The Opportunity The Scaled Team is how Deepgram delivers world-class customer success to our fastest-growing segment &#x2014; at scale. Instead of one CSE per account, you&apos;ll drive adoption, retention, and expansion across a large, pooled portfolio through a digital-first, one-to-many motion: automated customer journeys, programmatic outreach, self-serve enablement, and well-timed human touchpoints at the moments that matter most. This is a role for a deeply technical systems builder. You&apos;ll be as comfortable troubleshooting an API integration as designing the onboarding sequence, webinar, or automated workflow that helps hundreds of customers hit value faster. Your leverage doesn&apos;t come from how many meetings you take &#x2014; it comes from the repeatable systems you build that make every customer feel like they have a dedicated engineer in their corner. Who You Are You&apos;re not a traditional CSM. You&apos;re a Customer Success Engineer who works at the intersection of APIs, customer outcomes, and scale &#x2014; credible running demos, guiding integration and architecture decisions, and helping customers get from prototype to production. What sets you apart is the instinct to turn a one-off fix into something scalable: a playbook, an automation, a self-serve resource that solves the same problem for every customer who comes after. You&apos;ve shipped something &#x2014; an internal tool, an agent, a script, a pipeline, a customer-facing program &#x2014; that permanently eliminated a class of problems for you, your team, or your customers. You&apos;re energized by serving a high volume of customers without dropping the quality bar. You ramp quickly on unfamiliar accounts, prioritize ruthlessly through a business-impact lens, and are comfortable working a shared, pooled book rather than a fixed set of named accounts. You have high EQ and a high learning index &#x2014; you read a customer&apos;s situation fast and absorb technical and business complexity faster. You write exceptionally well, because your writing has to scale across hundreds of customers at once. And you question the status quo: the fact that we do something a certain way isn&apos;t evidence it&apos;s the best way. AI is how you work, not a tool you reach for occasionally. You&apos;ve rebuilt a meaningful part of your workflow around it, and going back to the old way would feel like working with one hand tied behind your back. You&apos;d refuse to. What You&apos;ll Do <ul><li>Own adoption, retention, and expansion across a large, pooled portfolio of Scaled-segment customers &#x2014; through a one-to-many motion, not dedicated 1:1 coverage.</li><li>Design and execute scalable customer journeys &#x2014; digital onboarding sequences, automated lifecycle touchpoints, in-app guidance, self-serve resources &#x2014; that drive fast time-to-first-value and consistent activation.</li><li>Show up in person at the moments that matter: activation, technical blockers, expansion signals, renewal, and risk.</li><li>Provide hands-on technical guidance &#x2014; run and record demos, guide API integrations and architecture decisions, troubleshoot L1/L2 issues &#x2014; for developer and technical audiences, backed by deep, current knowledge of Deepgram&apos;s APIs and how customers build on them.</li><li>Build and maintain reusable enablement assets (demo scripts, integration guides, sample code, evaluation kits, playbooks, micro-videos) that customers and GTM teams can run without live support.</li><li>Run one-to-many programs &#x2014; webinars, office hours, education campaigns &#x2014; that drive product adoption and surface expansion across the segment.</li><li>Monitor account health, usage, and churn-risk signals across the portfolio and trigger proactive, prioritized outreach off the data.</li><li>Identify and scope expansion opportunities (cross-sell, upsell, multi-product) at scale, partnering with Sales on higher-value plays.</li><li>Serve as the voice of the customer internally, turning digital interactions and usage data into input on product roadmap, GTM strategy, and the internal tools we build.</li><li>Track, analyze, and report portfolio-level KPIs: activation, adoption, usage, health, retention, expansion.</li><li>Build the systems that make scaled success compound. If you catch yourself doing something manually more than twice &#x2014; research, account summaries, follow-ups, content, technical investigation &#x2014; your next move is to build the thing that removes it. Your output is measured not just by the customers you serve, but by the leverage you create for the whole segment. </li></ul>It&apos;s Important To Us That You Have <ul><li>3&#x2013;5+ years in a technical, customer-facing role &#x2014; Customer Success Engineering, Sales Engineering, Solutions Engineering, Implementation, Technical Account Management, or Support Engineering &#x2014; at an API-driven, developer-first, or AI company.</li><li>Fluency in APIs, developer workflows, and integration patterns, enough to run demos and troubleshoot L1/L2 issues. You don&apos;t need to be a software engineer, but you must be genuinely credible in technical conversations with developers.</li><li>Experience serving a high volume of customers or building scaled/tech-touch programs (digital onboarding, one-to-many campaigns, webinars, self-serve enablement, automated journeys).</li><li>Systems thinking and process orientation &#x2014; you&apos;ve built repeatable playbooks, templates, or automations that worked across many customers.</li><li>A data-driven mindset: comfortable using product usage and customer health data to prioritize, measure, and refine your work.</li><li>Excellent written and verbal communication, with the ability to create content that educates and drives action across a broad audience.</li><li>In your application: tell us about something you built &#x2014; a tool, agent, script, workflow, or customer program &#x2014; that permanently eliminated recurring work. What it replaced, and what it&apos;s still doing today.</li><li>A strong sense of ownership and comfort working both collaboratively and independently in a remote environment. </li></ul>It Would Be Great If You Had <ul><li>Experience in a scaled, digital, or tech-touch Customer Success motion, and/or with consumption-based business models.</li><li>Working fluency with automation, scripting, or agent-building (Python, TypeScript, workflow tools, agent frameworks) &#x2014; enough to ship working systems.</li><li>Experience with Customer Success, customer education, or marketing-automation platforms (Gainsight, Vitally, ChurnZero, or similar) and product analytics tools.</li><li>Experience in AI, ML, voice AI, cloud infrastructure, or developer-first technologies.</li><li>A background in Customer Education, Scaled/Digital Success, or Customer Marketing alongside technical customer-facing work. </li></ul>Notice: We&apos;re aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @deepgram.com email address. If you&apos;ve received a message claiming to be Deepgram, please forward it to careers@deepgram.com.

Customer Success Engineer (Scaled)

This is a Fully Remote Job About Our Client:SafeBreach operates in the cybersecurity sector, focusing on adversarial exposure validation to help organizations manage risk. The organization addresses the challenge of fragmented security activities by providing a continuous, intelligence-driven exposure management platform. This enterprise-grade solution enables clients to gain comprehensive threat exposure insights and improve cyber resilience at scale. About the Opportunity:The TECHNICAL SUPPORT ENGINEER role involves serving as a key technical contact for enterprise customer support cases. The position is responsible for troubleshooting, replicating, and resolving complex technical issues, contributing to root cause analysis, and collaborating across teams to enhance customer experience and product reliability. This role supports the organization&apos;s mission by ensuring customers effectively use the exposure validation platform. Responsibilities:<ul><li>Act as technical point of contact for support cases, managing issues through to resolution</li><li>Build and maintain customer environments to replicate and diagnose issues</li><li>Own escalations and collaborate with senior engineers on high-priority cases</li><li>Participate in root cause analysis and process improvement recommendations</li><li>Develop and maintain knowledge base articles and contribute to internal training</li><li>Work closely with engineering, technical operations, product management, and QA teams</li></ul> Requirements:<ul><li>2&#x2013;5 years of technical support experience in cybersecurity or SaaS environments</li><li>Working knowledge of MITRE ATT&amp;CK framework and detection engineering concepts</li><li>Hands-on experience with SIEM, EDR, firewalls, threat intelligence, or vulnerability management tools</li><li>Proficient troubleshooting across cloud platforms (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)</li><li>Strong problem-solving skills including log analysis and networking fundamentals</li><li>Familiarity with case management and ticketing systems such as Salesforce and Jira</li><li>Experience supporting enterprise customers with clear and timely communication</li></ul> Pay Range and Compensation Package:<ul><li>Base salary range: $110,000 - $135,000 per year</li></ul> Benefits &amp; Perks:<ul><li>Health, dental, and vision insurance</li><li>Generous parental leave</li><li>Monthly phone and internet stipend</li><li>Learning and development stipend</li><li>Competitive employee referral bonus program</li><li>Fully remote work and flexible PTO</li></ul> Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Technical Support Engineer

Company Description The company is a growing organization focused on delivering exceptional products and services to a diverse customer base. It emphasizes long-term relationships, operational excellence, and a strong culture of collaboration and accountability. Team members are encouraged to bring data-driven thinking, creativity, and a customer-centric mindset to their work. The company supports remote work and values inclusive, equitable practices that enable people from different backgrounds to contribute and succeed. Role Description The Vice President of Customer Success is a full-time, remote role responsible for leading the overall customer success strategy and execution across the organization. This role oversees teams focused on onboarding, adoption, support, and account management to ensure customers achieve measurable outcomes and remain highly engaged. Day-to-day responsibilities include setting customer success KPIs, analyzing customer health and retention metrics, and driving initiatives to improve satisfaction, renewal rates, and expansion opportunities. The Vice President partners closely with Sales, Product, Marketing, and Operations to create a seamless customer experience, remove obstacles to value realization, and identify growth opportunities within the existing customer base. This role also involves building and mentoring a high-performing customer success organization, implementing scalable processes and tools, leading executive business reviews with key accounts, and representing the voice of the customer in strategic decision-making. Qualifications <ul><li>Demonstrated expertise in Customer Satisfaction and Customer Experience, with a track record of improving customer sentiment and measurable outcomes.</li><li>Strong background in Customer Retention and Account Management, including experience with renewals, expansion, and long-term relationship building.</li><li>Experience collaborating with Sales teams to align customer success efforts with revenue goals and identify upsell and cross-sell opportunities.</li><li>Proven leadership in building, scaling, and mentoring customer success or client-facing teams in a remote or distributed environment.</li><li>Ability to define and manage metrics, dashboards, and customer health scores; strong analytical and data-driven decision-making skills.</li><li>Excellent communication, negotiation, and executive presence, with experience leading strategic conversations with senior stakeholders and customers.</li><li>Background in SaaS, technology, or a similarly complex product environment is highly beneficial.</li><li>Bachelor&#x2019;s degree in Business, Marketing, Communications, or a related field; advanced degree or equivalent experience is a plus.</li></ul>

Vice President of Customer Success

For our client, we are seeking a Scaled Customer Success Manager to join the team of a leader in the Consumer Technology space. This role will focus on driving customer health, renewal readiness, and adoption across a scaled portfolio of accounts. You will partner closely with Renewals, Customer Success, and other internal teams to improve retention outcomes, streamline handoffs, and support customers through data-driven engagement strategies. The position also requires direct customer interaction for feedback, risk assessment, and executive-level communication, with an emphasis on delivering value at scale. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $142,700 &#x2013; $193,100 annually Responsibilities <ul><li> Own customer health and renewal readiness across a scaled portfolio</li><li> Provide focused engagement for priority customers and deliver executive-level updates</li><li> Design and execute targeted campaigns to enhance customer adoption and value realization</li><li> Coordinate between Customer Success and the Renewals Desk for seamless handoffs</li><li> Manage inbound customer channels, triaging and resolving inquiries</li><li> Use data to segment customers and improve engagement strategies</li><li> Engage directly with customers for feedback and risk assessment </li></ul>Qualifications <ul><li> 4+ years in B2B SaaS Customer Success or similar roles</li><li> Proven track record in managing customer renewals and retention outcomes</li><li> Strong analytical skills with fluency in SaaS retention metrics</li><li> Experience designing customer lifecycle and retention campaigns</li><li> Excellent written and verbal communication skills</li><li> Ability to coordinate across multiple teams and manage concurrent programs</li><li> Familiarity with Customer Success platforms and CRM systems </li></ul>Benefits <ul><li> Flexible work environment</li><li> Opportunities for professional development</li><li> Collaborative team culture</li><li> Access to cutting-edge technology and tools</li><li> Health and wellness programs </li></ul>Our client is an equal opportunity employer. We encourage you to apply even if you don&#x2019;t meet every qualification&#x2014;your background could be exactly what this team needs.

Scaled Customer Success Manager

Together we fight for everyone&#x2019;s opportunity for a better financial future. We will do this together &#x2014; with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone&#x2019;s access to opportunities. The status quo is not good enough &#x2026; we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with &#x2014; and those we acquire throughout our lives &#x2014; are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage &#x2013; Apply Now Profile Summary: This position can be work at home or any Voya location. The Client Relationship Manager (CRM) is an individual contributor responsible for ensuring that that the delivery of our service strategy exceeds and/or meets our clients&#x2019; expectations. CRM is measured on client satisfaction, retention and plan optimization. Profile Description <ul><li> Relationship Management: Meets with client key stakeholders to develop trust-based relationships within client organizations, including Senior Executives, Treasury, Human Resources, Benefits, Advisors, and TPAs. Consults with clients and brokers on investment issues including performance, diversification, style and suitability. Attends Plan Investment and Administrative Committee meetings as appropriate. Analyzes plan data and industry trends and develops a strategic plan around plan design, product and participant engagement solutions to meet clients&#x2019; needs. Leads Voya&#x2019;s cross-functional service team to execute against the plan and report on effectiveness based on agreed-to metrics.</li><li> Client Retention and Contract Negotiations: Responsible for client retention and manages RFIs, RFPs, and benchmarking exercises for clients. Manages contract negotiations for existing clients. Responsible for pricing strategy, contract preparation and signing. Negotiates appropriate Service Level Agreements.</li><li> Project Management: Responsible for coordinating internal resources for client enhancement project work. Works with internal teams to establish live dates and scope out the project details. Responsible for negotiating project costs to clients and managing expectations concerning implementation dates.</li><li> Client Growth: Identifies business opportunities for both organic growth and cross-sale of other Voya recordkeeping products and works within the Voya organization to develop, position, close and implement these solutions. Contributes to the development of RFP responses and participates in the sales process for new 401(k) business. Fully understands all details of Voya&#x2019;s recordkeeping offering for potential clients, and presents them in a way that best positions Voya to highlight its differentiated value proposition. </li></ul>Knowledge &amp; Experience <ul><li>6+ years of experience in client service relationship management for defined contribution plans</li><li> State insurance license must be obtained within 60-days of hire</li><li> Strong understanding of 401(k) plans as well as a solid investment background</li><li> Strong Client Management experience and skills</li><li> Strong interpersonal, presentation, and negotiation skills</li><li> Excellent verbal and written communications skills</li><li> Bachelor&#x2019;s Degree or equivalent</li><li>Travel &#x2013; 35 &#x2013; 50% of time; Locations &#x2013; Nation-wide</li><li>This position is work from home in a location that can cover the designated territory</li><li> Industry certifications and FINRA series 6 or 7 and 63 licensing required </li></ul>***Prefer West and Southeast, but open to Northeast, South, Mid-Atlantic*** Compensation Pay Disclosure Voya is committed to pay that&#x2019;s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate&#x2019;s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $100,070 - $157,470 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That&#x2019;s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer <ul><li>Health, dental, vision and life insurance plans</li><li>401(k) Savings plan &#x2013; with generous company matching contributions (up to 6%)</li><li>Voya Retirement Plan &#x2013; employer paid cash balance retirement plan (4%)</li><li>Tuition reimbursement up to $5,250/year</li><li>Paid time off &#x2013; including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.</li><li>Paid volunteer time &#x2014; 40 hours per calendar year </li></ul>Learn More About Voya Benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: <ul><li>Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.</li><li>Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.</li><li>Team Mentality: Partnering effectively to drive our culture and execute on our common goals. </li><li>Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.</li><li>Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. </li></ul>Learn More About Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya&apos;s name in fraud schemes

Mid-Market Client Relationship Manager

Company Description ARIZE HR is an executive search organization based in Mumbai, India, specializing in placing talent in professional roles across the country. The firm&#x2019;s strength lies in its deep industry expertise and a team of specialist recruiters and experienced professionals. ARIZE HR provides recruitment solutions across multiple sectors, including Banking, Education, SaaS, Finance, FMCG &amp; Retail, Hospitality &amp; Tourism, Insurance, IT, Logistics &amp; Supply Chain, Manufacturing, Pharmaceuticals &amp; Biotech, Technology, and Real Estate &amp; Construction. The organization is focused on growing its network of experts and building long-term partnerships with clients and candidates. Interested parties can connect with ARIZE HR via hello@arizehr.in. Role Description The Vice President, Global Customers is a full-time, remote role responsible for leading customer strategy and engagement across ARIZE HR&#x2019;s global client portfolio. This role oversees the end-to-end customer journey, ensuring exceptional customer experience and satisfaction while developing scalable processes for service delivery and support. Daily activities include defining customer success metrics, monitoring performance, and using analytical insights to refine customer programs. The Vice President will collaborate closely with leadership, recruitment teams, and operational stakeholders to address customer needs, resolve escalations, and align solutions with business objectives. This role also involves building high-performing customer-focused teams, optimizing contact center operations, and representing the voice of the customer in strategic decision-making. Qualifications <ul><li>Strong customer satisfaction and customer experience skills, with a proven record of improving client outcomes and long-term relationships.</li><li>Customer service and contact centers expertise, including managing support operations and implementing efficient communication channels.</li><li>Advanced analytical skills to interpret customer data, identify trends, and drive evidence-based decisions and strategic initiatives.</li><li>Extensive experience in customer-facing leadership roles, preferably in recruitment, professional services, or related industries.</li><li>Demonstrated ability to lead and mentor distributed teams, foster collaboration, and drive accountability in a remote environment.</li><li>Excellent communication, negotiation, and stakeholder management skills across global and cross-cultural contexts.</li><li>Background in business, management, or a related field; an advanced degree (MBA or equivalent) is an advantage.</li><li>Experience building scalable customer success frameworks and utilizing CRM or customer engagement platforms.</li></ul>

Vice President, Global Customers

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The Role, In a Nutshell: As a Majors Customer Success Manager at Chainguard, you will serve as the strategic business partner for a select portfolio of our most important financial services customers. You will be the post-sales primary point of contact, responsible for driving outcomes, building executive relationships, and ensuring customers realize measurable value from Chainguard. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, and Sales, with the SA owning technical implementation so you can stay focused on business outcomes, relationship depth, and long-term account health. This is a high-touch, consultative role. Your book of business will be intentionally smaller so you can invest deeply in each account, understand each customer&apos;s business priorities, and position Chainguard as a strategic partner rather than a vendor. What You&apos;ll Do: <ul><li>Strategic Account Management: Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors. Understand each customer&apos;s business objectives, risk priorities, and regulatory environment to align Chainguard&apos;s value accordingly.</li><li>Customer Onboarding and Success Planning: Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones. Partner with Solutions Architects who own technical implementation, ensuring business and technical workstreams stay coordinated.</li><li>Executive Engagement: Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations. Know when to bring in Chainguard&apos;s executive team and how to navigate complex stakeholder dynamics in large financial institutions.</li><li>Renewal and Expansion: Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value.</li><li>Customer Advocacy: Represent the voice of the customer internally, translating customer needs into product and roadmap feedback. Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts.</li><li>Issue Management: Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the SA manages technical resolution. </li></ul>What We&apos;re Looking For: <ul><li>5+ years in enterprise customer-facing roles, with a strong preference for experience in or adjacent to financial services. Customer Success, Strategic Account Management, or Consulting backgrounds are all relevant.</li><li>Demonstrated ability to operate as a strategic business partner, not just a relationship manager. This means understanding customer business goals, navigating organizational complexity, and connecting Chainguard outcomes to measurable business value.</li><li>Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks) and how they shape security buying decisions.</li><li>Working knowledge of one or more of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security. You do not need to be a technical implementer, but you need to speak credibly to business and security outcomes in these areas.</li><li>This is a high-autonomy role. You are expected to take full ownership of your portfolio, make independent decisions about account strategy and escalation, and build new playbooks when existing ones do not fit.</li><li>Strong executive presence and communication skills, both written and verbal.</li><li>High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity. </li></ul>Strongly Preferred: <ul><li>Prior experience managing strategic accounts at a cybersecurity or infrastructure software company</li><li>Experience supporting or selling into financial services customers such as banks, asset managers, insurers, or fintechs</li><li>Familiarity with the security and compliance obligations that shape procurement and adoption cycles in regulated industries</li><li>Previous early-stage startup experience </li></ul>If your experience is close but doesn&#x2019;t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences. Compensation: up to $200K base salary (plus bonus) A Few Of The Benefits We Offer: <ul><li>Equity/stock options</li><li>Unlimited PTO</li><li>Remote work with flexible coworking and team meetup opportunities</li><li>Home office and internet stipend</li><li>100% health/dental/vision insurance coverage for you and your family</li><li>Paid parental leave to support you and your family </li></ul>Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard&#x2019;s Privacy Policy. About Us We live and breathe our company values: <ul><li>We are customer obsessed &#x2014; We focus on delivering solutions to our customers that create value and make their lives better.</li><li>We have a bias for intentional action &#x2014; We prioritize, plan, try things, and fail fast.</li><li>We don&apos;t take ourselves too seriously (but we do serious work) &#x2014; We are solving an important problem which takes focus, but we also like to enjoy the journey.</li><li>We trust each other and assume good intentions &#x2014; We&apos;re transparent with decisions to empower team members to make well informed decisions. </li></ul>A Few Of The Benefits We Offer: <ul><li>Flexible &amp; Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.</li><li>Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).</li><li>100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.</li><li>&#x221E; Flexible Time Off: Take the time you need &#x2013; to do our best work, we need to recharge and reset.</li><li>18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child&apos;s first year. </li></ul>If your experience is close but doesn&apos;t fulfill all requirements, please apply. We&apos;re building the best team in technology and are focused on hiring &quot;Chainguardians&quot; with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard&apos;s Global Candidate Privacy Notice. &#xA9;2026 Chainguard. All Rights Reserved.

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