Remote &#x2013; Australia Are you a technically minded support or integrations professional who enjoys solving problems and figuring out how different systems connect? We&#x2019;re working with a fast-growing global SaaS business that is looking for a Technical Support &amp; Integrations Manager to join its Australian team. This is a hands-on role sitting between customers, technology partners, customer support and engineering. You&#x2019;ll take ownership of more complex technical issues, troubleshoot APIs and integrations, work directly with external partners and help improve the way technical support is delivered as the business scales. What you&apos;ll be doing<ul><li>Investigating and resolving complex API and integration issues escalated from the customer support team.</li><li>Troubleshooting issues using logs, data, API documentation and technical tools.</li><li>Working directly with customers and external technology partners to understand and resolve issues.</li><li>Liaising with internal engineering teams where issues require further technical investigation.</li><li>Supporting integrations with third-party platforms and helping identify root causes of recurring issues.</li><li>Working with external technology partners through integration, testing and onboarding processes.</li><li>Supporting new partner integrations and helping ensure connectivity meets quality standards.</li><li>Creating and maintaining technical documentation and troubleshooting guides.</li><li>Identifying recurring issues and helping develop longer-term solutions and process improvements.</li><li>Working closely with Customer Support, Account Management, Business Development and Engineering teams.</li></ul> What we&apos;re looking forWe&apos;re looking for someone who is technically curious, enjoys troubleshooting and can confidently communicate with both technical and non-technical stakeholders. You&apos;ll ideally bring:<ul><li>Experience in technical support, integrations, implementation or technical account management.</li><li>Strong understanding of APIs, particularly REST APIs.</li><li>Experience working with JSON and/or XML.</li><li>Ability to interpret logs and investigate technical issues.</li><li>Experience working with third-party integrations within a SaaS or software environment.</li><li>Strong customer and stakeholder management skills.</li><li>A structured approach to troubleshooting and root-cause analysis.</li><li>The ability to work independently while knowing when to involve engineering teams.</li><li>Excellent written and verbal communication skills.</li></ul> If you have strong API and integration experience and enjoy getting to the bottom of technical problems, we&apos;d be interested in speaking with you. The industry-specific knowledge can be learned; the technical troubleshooting mindset is harder to teach. Why this opportunity?<ul><li>Fully remote position within Australia.</li><li>Join an established and growing global SaaS business.</li><li>Work across a broad range of APIs and third-party integrations.</li><li>Gain exposure to international customers and technology partners.</li><li>Opportunity to work across both technical support and integration projects.</li><li>Be part of a business investing heavily in automation and AI.</li><li>Help shape processes as the Australian/APAC operation continues to grow.</li><li>Collaborative, flexible and internationally connected working environment.</li></ul> If you&apos;re an experienced technical support or integrations professional looking for a role where you can take ownership, solve interesting technical problems and work closely with customers and technology partners, apply now for a confidential conversation. Email: Derek.mccormack@latitudeit.com.au

Technical Integration Specialist

Join the company that’s building the telemetry infrastructure for the AI era. At <a href="https://jobicy.com/company/cribl" target="_blank" rel="noopener">Cribl</a>, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Location: Sydney
<h3>Why You’ll Love This Role</h3>
The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with customers.
The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.
 As An Active Member Of Our Team, You Will…
<ul>
<li>Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion</li>
<li>Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization</li>
<li>Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers</li>
<li>Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics</li>
<li>Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data</li>
<li>Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer</li>
<li>Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer</li>
<li>Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization</li>
<li>We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours </li>
</ul>
If You’ve Got It - We Want It
<ul>
<li>Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value</li>
<li>Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.</li>
<li>Customer facing presentation history in program reviews or similar events</li>
<li>Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle</li>
<li>Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes</li>
<li>Quick learner with good technical and problem-solving skills</li>
</ul>
Bonus Points/Preferred Qualifications:
<ul>
<li>
<ul>
<li>Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)</li>
<li>Solid technical understanding of managing customers through Customer Success Platforms such as GainSight</li>
<li>Working knowledge of major cloud providers (AWS, Azure, GCP)</li>
<li>You live in Sydney</li>
</ul>
</li>
</ul>
#LI-JK1 #LI-Remote
Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at <a href="https://cribl.io/about-us/" rel="nofollow ugc noopener" target="_blank">cribl.io/about-us</a>.

Customer Success Engineer, Sydney

Company Description FYB is dedicated to empowering individuals and organizations through industry-leading expertise, best-in-class technology, and exceptional customer support. FYB&#x2019;s culture is based on our key values of innovation, teamwork, transparency, accountability and integrity - encouraging team members to support one another to achieve shared goals. Role Description: The Help Desk Support Analyst is a full-time remote role responsible for providing all levels of technical assistance to our customers in their use of OpenText Content Manager (TRIM). In this position, the analyst will respond to support tickets, and guide users through step-by-step solutions using FYB&apos;s extensive knowledge-base, documented expertise, and best in class systems and technology. The role includes documenting incidents, maintaining accurate records in the help desk system, and escalating complex problems to higher-level support when necessary. The analyst will also contribute to knowledge base articles, support continuous improvement of support processes, and deliver customer-focused service aligned with FYB&#x2019;s commitment to exceptional support. Qualifications and Experience<ul><li>Direct Experience with OpenText Content Manager (TRIM) is REQUIRED for this role, ideally in a similar support environment, or potentially as a records and information practitioner. </li><li>Candidates should possess strong Technical Support and Help Desk Support skills for troubleshooting and resolving user issues, as well as solid Analytical Skills to diagnose problems, identify root causes, and recommend effective solutions.</li><li>Candidates should possess excellent Customer Support skills, with the ability to communicate clearly, manage expectations, and maintain a professional, service-oriented approach.</li><li>Relevant experience in IT support or a similar role; industry certifications are beneficial.</li><li>Ability to work independently in a remote environment, manage workload, and prioritize multiple tasks effectively.</li><li>Strong written and verbal communication skills and comfort interacting with users of varying technical levels.</li><li>Familiarity with ticketing systems, remote support tools, and documentation best practices is an advantage.</li></ul> FYB BenefitsIn addition to a fully remote work environment, this role will benefit from up to 5 days of additional paid leave per annum (birthday, 3x community service and Xmas shutdown support); optional paid overtime and time in lieu when workload provides the opportunity; optional salary sacrifice to Superannuation; a Tuition Reimbursement Support Program; Online Learning Platforms; and paid subscriptions to the latest AI models to support your work and innovation contributions.

Help Desk Support Analyst

Business Development Consultant | Personal &amp; Professional Development | Remote You&apos;re not starting over. You&apos;re bringing your experience with you. And perhaps you&#x2019;ve reached a point where you&#x2019;re asking a different question:What else could I do with all this experience? We&#x2019;re looking to connect with experienced professionals who are considering a different professional direction and are interested in applying their existing skills within the personal and professional development sector. This may particularly appeal to people with backgrounds in business development, sales, leadership, consulting, HR and People &amp; Culture, learning and development, education, healthcare, coaching, training, client relations or other people-focused professional roles. You don&#x2019;t need experience in our industry. What matters more is the professional experience and transferable skills you already bring with you. What you&apos;ll bringYou&#x2019;ll likely be someone who:&#x2022; Communicates confidently and enjoys engaging with people&#x2022; Has strong relationship-building and interpersonal skills&#x2022; Is comfortable working autonomously and managing your own priorities&#x2022; Is open to learning new systems, processes and ways of working&#x2022; Values personal growth and ongoing professional development&#x2022; Is comfortable communicating by phone and online platforms&#x2022; Is self-directed, organised and able to follow a proven process&#x2022; Is considering a professional change rather than simply another version of the role you already have What you&apos;ll be working withYou&#x2019;ll be aligned with an established company in the personal and professional development sector, with access to digital development programmes, structured training, established systems and an experienced professional community. Your activities will centre around business development and relationship building, including connecting and communicating with people, following up enquiries and working within established marketing and business systems. The role is remote, allowing you to work independently while remaining connected to training, resources and an experienced support network. Who this may suitThis could be worth exploring if you&#x2019;ve built substantial professional experience but are now thinking more carefully about how you want the next stage of your working life to look.You may not want to walk away from everything you&#x2019;ve learned.You may simply want to use it differently. If that sounds familiar, we&#x2019;d be interested in learning more about you and what has prompted you to consider a change. Important InformationThis is an independent professional arrangement rather than a traditional salaried employment position. Remuneration is directly linked to individual results, with further details about the structure provided to suitable applicants during the initial conversation. Applicants must already have the legal right to work in Australia. Visa sponsorship is not available. This position is intended for experienced professionals and is not suitable for students, recent graduates, visa seekers or those seeking entry-level employment. If you&#x2019;re ready to explore how your existing experience could translate into a different professional direction, we invite you to apply through LinkedIn today.

Business Development Consultant | Professional & Personal Development | Remote

About Boomi and What Makes Us SpecialAre you ready to work at a fast-growing company where you can make a difference?&#xA0;Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. The award-winning&#xA0;Boomi Enterprise Platform is the active data foundation that delivers essential agentic infrastructure enabling organizations to drive agentic transformation and&#xA0;harness the power of AI with secure, scalable connectivity.&#xA0;&#xA0;Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organisations of all sizes achieve agility, efficiency, and innovation at scale.&#xA0;At Boomi, you&#x2019;ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out&#xA0;boomi.com&#xA0; or visit our&#xA0;Boomi Careers&#xA0;page to learn more. Enterprise Account Executive, Direct Sales (Melbourne)From opening brand new accounts to growing the ones we already have, our Direct Sales team turns opportunity into action every day. Whether focused on a geography, product line, industry or market segment, their goal is the same: to build real relationships with the organisations we serve and generate meaningful growth. They are the direct line between our portfolio of integration, data and AI solutions and the customers who rely on them. Join us as an Enterprise Account Executive covering Victoria, Western Australia, South Australia and Tasmania, and do the best work of your career.&#xA0;What you&apos;ll achieveAs an Enterprise Account Executive, you will own a geographic territory of large enterprise organisations across VIC, WA, SA and Tasmania. This is a hunting role. The marjority of your focus is winning new logos, but you will also be responsible for expansion sales in a portfolio of existing strategic accounts. This role will be focused on the Enterprise segment, with a particular interest in regulated industries including banking and financial services, utilities and energy.You will:&#xA0;<ul><li>Build and own your pipeline, self-sourcing new logo opportunities through outbound prospecting, partners, events and your own network rather than relying on inbound demand</li><li>Run disciplined, structured sales cycles using MEDDPICC, putting thorough discovery at the front of every deal so that pain, value and the decision process are clear early</li><li>Sell on value at C-level, building business cases with CIOs, CFOs, CDOs and line-of-business leaders that tie integration, data and AI outcomes to measurable results</li><li>Lead the virtual team around each opportunity, bringing in presales, value consulting (including a dedicated AI specialist), SDRs, professional services and partners at the right moments</li><li>Grow and protect a small set of existing enterprise accounts through clear account plans and expansion strategies</li><li>Build the market as well as work it, partnering with marketing and channel teams to raise awareness across the territory, educate partners and create demand where we are not yet known</li><li>Forecast accurately and keep your pipeline and CRM disciplined, so leadership can rely on your numbers</li><li>&#xA0;</li></ul>Take the first step towards your dream careerEvery Boomi team member brings something unique to the table. Here&apos;s what we are looking for with this role:&#xA0;Essential Requirements: &#xA0;<ul><li>8+ years of quota-carrying enterprise software sales, with a consistent track record of winning new logos and closing complex, high-value deals</li><li>Proven success selling into large enterprise organisations in Australia, ideally within banking and financial services, utilities or energy</li><li>Strong command of a formal sales methodology such as MEDDPICC, combined with a value-based selling approach</li><li>Genuine experience selling to and influencing C-level executives, with the presence to bring insight and a point of view to senior conversations</li><li>A methodical approach to discovery and qualification, and the discipline to prioritise the deals that are real</li><li>A collaborative style, with experience leading cross-functional deal teams in a matrix environment</li><li>Based in Melbourne, with the ability to travel across WA, SA and Tasmania</li></ul>&#xA0;Desirable Requirements&#xA0;<ul><li>Experience selling integration, iPaaS, API management, data management or middleware solutions</li><li>Experience launching a software solution in Australia or APAC for the first time, including building pipeline, partner awareness and market presence from a standing start</li><li>Experience at a growth-stage or challenger vendor, where you built your own pipeline without leaning on an established brand or inbound engine</li><li>Experience co-selling with system integrators and partners to extend reach</li><li>Existing relationships across enterprise accounts in Victoria and the wider territory</li></ul>&#xA0;Aren&#x2019;t sure if you&#x2019;re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates &#x2014; so don&#x2019;t hesitate to apply; you could be the perfect fit or considered for another role!&#xA0;All employment decisions are based on business needs, job requirements, and individual qualifications. &#xA0; Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.&#xA0;&#xA0;Boomi strives to create an inclusive and accessible environment for candidates and employees. All employment decisions are based on business needs, job requirements, and individual qualifications.

Enterprise Account Executive, ANZ

This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings. Being a Senior Manager of Customer Success (APAC) at iManage Means You will lead the iManage Customer Success team across the APAC region, driving customer retention, adoption, and advocacy across our strategic portfolio. You will be both strategic and hands-on as you build and scale the team, define regional CS processes, and establish measurable business outcomes that position our customers for long-term success. Your leadership will help evolve how we engage with customers, improve delivery quality, and grow our regional presence. iM Responsible For <ul><li>Defining and executing the APAC customer success strategy aligned with company growth and customer retention goals; establish regional customer success metrics (NRR, GRR, CSAT, adoption rates) and drive accountability for outcomes.</li><li>Owning end-to-end CS delivery across the APAC region, focused on retention, expansion, and strategic engagement. Driving product adoption and value realization with customers, and partnering with APAC-based partners on onboarding, adoption planning, joint strategies, and governance - resolving gaps in partner-delivered CS activities.</li><li>Developing and executing evidence-based customer adoption and engagement strategies informed by customer behaviour data, regional benchmarks, and competitive intelligence; measuring effectiveness through defined KPIs and continuously optimizing based on results.</li><li>Leveraging predictive analytics and customer health scoring models to identify at-risk accounts, churn signals, and expansion opportunities; translating insights into proactive mitigation and growth strategies that demonstrably reduce churn and increase net revenue retention.</li><li>Establishing and maintaining strategic customer relationships with C-level stakeholders; conducting Executive Business Calls and Quarterly Business Reviews grounded in data analysis, usage metrics, and business outcomes; guiding account planning and aligning customer success objectives with iManage roadmap.</li><li>Conducting regular customer health assessments combining direct customer conversations with rigorous analysis of usage patterns, feature adoption, support engagement, and business outcomes; synthesizing insights to prioritize team resources and inform product strategy.</li><li>Acting as escalation point of contact for APAC customer issues, overseeing resolution with segment leaders for timely, well-owned responses. Partnering and maintaining strong cross-functional partnerships with support, professional services, and product on complex escalations, and track trends for systemic fixes.</li><li>Partnering with Sales to ensure smooth onboarding handoffs, developing account expansion plans, and identifying upsell and cross-sell opportunities aligned to customer outcomes.</li><li>Forecasting and managing the CS team budget, including resource planning, tool investments, and headcount; identifying opportunities to optimize delivery costs while maintaining quality and customer satisfaction.</li><li>Leading, mentoring, and developing a team of 4 Customer Success Managers; fostering a culture of accountability, continuous improvement, and customer advocacy; providing regular performance feedback aligned to the iThrive framework.</li><li>Developing and mentoring direct reports to think strategically and analytically; foster a culture of data-driven decision making and continuous learning; create clear development paths and career progression opportunities. </li></ul>iM Qualified Because I Have <ul><li>7+ years of customer success, account management, or post-sales leadership experience in a global B2B SaaS environment, preferably with legal tech or enterprise software experience.</li><li>5+ years of people management with proven success building, mentoring, and scaling customer-facing teams; demonstrated ability to improve team performance against key metrics.</li><li>Demonstrated ability to develop and execute customer retention and adoption strategies that measurably improve customer outcomes and reduce churn; track record of improving NRR, GRR, and CSAT.</li><li>Strong executive presence and stakeholder management skills with the ability to build trust with C-level customers, influence cross-functional teams, and drive alignment across regions.</li><li>Demonstrated strategic thinking and data-driven decision making; comfort analyzing customer metrics, usage data, and business outcomes to inform strategy and resource allocation.</li><li>A strong financial and operational acumen with experience forecasting, resource planning, budget management, and understanding of SaaS economics and metrics.</li><li>Proven ability to identify and mitigate customer risks, develop proactive solutions, and communicate transparently with internal and external stakeholders.</li><li>Experience leading customer success initiatives across multiple geographies or time zones; ability to work effectively in a distributed, cross-cultural environment. </li></ul>Bonus Points If I Have <ul><li>Direct experience in the legal tech industry or familiarity with legal and corporate workflows.</li><li>Working knowledge of iManage products, particularly iManage Work, Drive, Tracker, and Insight+.</li><li>Hands-on experience with customer success platforms such as Salesforce, or similar SaaS lifecycle tools.</li><li>Certification in project management (PMP) or ITIL service delivery frameworks.</li><li>Experience with customer segmentation, maturity models, or adoption benchmarking.</li><li>Track record of implementing scalable customer success processes and playbooks that support team growth. </li></ul>Don&#x2019;t meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn&#x2019;t align perfectly with every qualification we encourage you to apply anyways! iM Getting To <ul><li>Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!</li><li>Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.</li><li>Own my career path with our internal development framework. Ask us more about this!</li><li>Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses &amp; training.</li><li>Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.</li><li>Enjoy flexible work hours that empower me to balance personal time with professional commitments.</li><li>Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. </li></ul>iManage Is Supporting Me By <ul><li>Creating an inclusive environment where you&#x2019;re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in.</li><li>Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks.</li><li>Rewarding me with an annual performance-based bonus.</li><li>Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)</li><li>Offering comprehensive Private Group Health Plan and Superannuation.</li><li>Encouraging me to make use of our top-tier flexible time off policy, which includes 20 days of annual leave, 10 days personal carers leave, public holidays and the flexibility to take further additional time off as needed</li><li>Having multiple company wellness days each year to prioritize mental health and well-being.</li><li>Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. </li></ul>iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review. About iManage At iManage, we are dedicated to Making Knowledge Work. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we&#x2019;re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry&#x2019;s best and brightest. That&#x2019;s the iManage way. It&#x2019;s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more at: www.imanage.com Please see our recruitment privacy statement for more information on how we handle your personal data.

Senior Manager of Customer Success (APAC)

<div><a href="https://jobicy.com/company/binance" target="_blank" rel="noopener">Binance</a> is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.</div><div>Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.</div><div> </div><div>If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.</div><h2>Responsibilities</h2><ul>
<li>Development and implementation Backend service for the AI Chatbot products.</li>
<li>Build large scale software system, which can impact daily life of millions of customers.</li>
<li>Explore and integrate the LLM applications to improve chatbot performance and user experience.</li>
<li>Underlying infra/arch upgrade performance tuning, online incidents troubleshooting, and system refactoring.</li>
<li>Write high-quality, clean, and maintainable code using engineering best practices guide junior engineers’ daily work and do knowledge share, etc.</li>
</ul><h2>Requirements</h2><ul>
<li>Bachelor's/Master's degree in computer science, engineering, or equivalent industry experience.</li>
<li>Over 8 years of professional experience in a related field.</li>
<li>Core Java programming skills and willingness to do hands on coding are a must.</li>
<li>Knowledge and experience with Python and familiar with collaborating with algorithm engineers.</li>
<li>Capable to cope with stress, and quickly learn new knowledge.</li>
<li>Good cross-team communication skills.</li>
<li>Familiarity with design patterns and system design required to solve common software programming challenges.</li>
<li>Knowledge and experience with Chatbot &amp; Custom service Bot is considered as a plus.</li>
<li>Knowledge and experience with LLM usage is considered as a plus.</li>
<li>Knowledge and experience with data job like Flink/Spark are considered as a plus.</li>
</ul><div>Working at Binance</div><div>• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities</div><div>• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless</div><div>• Tackle fast-paced, challenging and unique projects</div><div>• Work in a truly global organization, with international teams and a flat organizational structure</div><div>• Competitive salary and benefits</div><div>• Flexible working hours, remote-first, and casual work attire</div><div> </div><div>Learn more about how Binancians embody the organization’s <a href="https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-5487396240897265423" rel="nofollow ugc noopener" target="_blank">core values</a>, creating a unified culture that enables collaboration, excellence, and growth.</div><div> </div><div>Apply today to be a part of the Web3 revolution!</div><div> </div><div>Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.</div><div> </div><div>By submitting a job application, you confirm that you have read and agree to our <a href="https://www.binance.com/en/candidate/privacy/notice" rel="nofollow ugc noopener" target="_blank">Candidate Privacy Notice</a>.</div>

Data/ Java Engineer (AI/LLM Chatbot, Customer Service)

<h3>About the Role</h3>
As a Customer Support Engineer (CSE) at <a href="https://jobicy.com/company/netbox-labs" target="_blank" rel="noopener">NetBox Labs</a>, you are the technical partner your customers rely on. You immerse yourself in their world, learn how they run their networks, and help them get real value from NetBox and our broader product suite. When something breaks, you own it. When customers are planning something complex, you are in the room. When they are not sure what is possible, you show them.

This is a relationship role with deep technical requirements. You will work with network engineers on their hardest problems and on their business's strategic priorities. The best people in this role are trusted by their customers the way you trust a colleague who always knows what to do.

You will report to the CSE Manager and work closely with Customer Success Managers, TechOps, Product, and Engineering.

<h3>What you will do</h3>
Be the technical anchor for your customers
<ul>
<li>
Build deep familiarity with each customer's environment, goals, and constraints
</li>
<li>
Participate in architecture reviews, planning sessions, and Business Reviews alongside Customer Success Managers
</li>
<li>
Help customers translate their network management goals into NetBox workflows and adoption paths
</li>
<li>
Serve as the bridge between what customers need and what the product can do
</li>
</ul>
Own technical issues end-to-end
<ul>
<li>
Diagnose, reproduce, and resolve issues across installation, configuration, integrations, plugins, and upgrades
</li>
<li>
Manage the full post-sale technical lifecycle: onboarding, version upgrades, and ongoing deployment health
</li>
<li>
Meet SLAs for response and resolution while keeping customers informed throughout
</li>
<li>
Escalate proactively when revenue, stability, or customer trust are at risk
</li>
</ul>
Make the team and product better
<ul>
<li>
Surface customer feedback and feature requests to Product with enough context to be actionable
</li>
<li>
Build runbooks and troubleshooting guides that reduce repeat escalations
</li>
<li>
Identify patterns in support volume and propose improvements to process or product
</li>
<li>
Collaborate with TechOps on deep technical escalations and custom customer needs
</li>
</ul>
<h3>Required Technical Skills</h3>
<ul>
<li>
NetBox, DCIM, IPAM, and core networking concepts
</li>
<li>
Docker (with Compose)
</li>
<li>
GitHub or GitLab
</li>
<li>
SQL, PostgreSQL, CSV, and JSON processing
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<li>
SSH, Linux command line, shell scripting
</li>
<li>
Python, pip, REST APIs
</li>
</ul>
<h3>Desired Technical Skills</h3>
<ul>
<li>
Network engineering fundamentals, device modeling, and automation workflows
</li>
<li>
NetBox plugins and integrations + Django
</li>
<li>
Kubernetes management and troubleshooting (kubectl)
</li>
<li>
Observability tooling: Prometheus, Grafana, OpenTelemetry
</li>
<li>
SSO flows: OIDC, OAuth, SAML
</li>
<li>
Linux performance and network troubleshooting (CPU, memory, disk, firewall, network)
</li>
<li>
Async messaging and webhooks: Kafka, MQTT, AMQP, AWS SNS
</li>
</ul>
<h3>What Success Looks Like</h3>
<ul>
<li>
Your customers trust you and know you understand their environment
</li>
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Issues get resolved thoroughly and on time, with clear communication throughout
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You are finding risks and opportunities before they are obvious to anyone else
</li>
<li>
Your documentation reduces the number of times the same problem escalates twice
</li>
<li>
Product and Engineering act on your feedback because it comes with context and evidence
</li>
</ul>
<h3>About NetBox Labs:</h3>
NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community.
NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox.
NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.

<h3>Our culture and values: </h3>
<ul>
<li>
We own and solve problems with high attention to detail.
</li>
<li>
Our open source contributors, users, customers &amp; team are all part of our community. When our community wins, we win.
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<li>
We prioritize simplicity and think twice before adding complexity
</li>
<li>
Clear communication helps keep our team aligned and collaborating smoothly.
</li>
</ul>
NetBox Labs is proud to be an equal opportunity employer. We believe diverse teams build better software, and we welcome applicants of every race, color, religion, gender identity, sexual orientation, national origin, age, disability, and veteran status. If you need accommodation at any point in the process, just let us know.

Senior Customer Support Engineer

Lead the relationship and lift the teamWe&#x2019;re looking for an experienced Client Partner to lead complex, high-value client relationships and help strengthen our Client Experience team in Melbourne. You&#x2019;ll move comfortably between the detail of delivery and the bigger commercial picture: resolving a difficult brief or workflow issue one moment, then shaping a growth strategy or negotiating with a C-suite stakeholder the next. You&#x2019;ll own a portfolio of clients, lead the people working across it and be a trusted partner to the Director of Client Experience and the wider leadership team. Alongside our other two Client Partners, you&#x2019;ll help set a positive, accountable tone in the Melbourne office. Our work brings together performance marketing, creative, content, strategy and technology. You&#x2019;ll know how to bring specialists together, make sound calls under pressure and turn strong delivery into lasting client growth. You MUST have agency experience! The roleReporting to the Director of Client Experience, you&#x2019;ll be accountable for client outcomes, portfolio performance, team leadership and the discipline of day-to-day delivery. You&#x2019;ll lead through experience, particularly when a client relationship is under strain or ready to grow.You&#x2019;ll be responsible for:<ul><li>Own senior relationships across a portfolio of complex clients, building trust with day-to-day contacts, decision-makers and executive stakeholders.</li><li>Lead annual and quarterly planning, develop growth roadmaps and connect the details of campaign performance to a clear client strategy.</li><li>Move into the weeds when needed to unblock briefs, delivery, quality or stakeholder issues, then step back to make the right strategic and commercial call.</li><li>Lead challenging client conversations, resolve escalations and negotiate scope, investment, priorities and renewals with senior and C-suite stakeholders.</li><li>Take ownership of revenue, margin, retention and organic growth across your portfolio; identify opportunities to expand the value we create for clients.</li><li>Guide large, multi-channel campaigns and retainers, bringing together strategy, media, creative, content and technology specialists.</li><li>Set clear briefs, roles, milestones and decision points so internal teams and clients understand what is being delivered and when.</li><li>Keep Asana accurate and useful as the source of truth for work across your portfolio; monitor capacity, dependencies, deadlines and risks, and intervene early.</li><li>Turn performance data and client feedback into practical recommendations, persuasive business cases and decisions that improve outcomes.</li><li>Lead and develop Client Executives and Client Managers through clear expectations, regular coaching, useful feedback and hands-on support.</li><li>Work with the other two Client Partners to support leadership, share context and capacity, lift delivery standards and contribute to team morale in the Melbourne office.</li><li>Model calm, accountable leadership through pressure and change, helping the team work through difficult client situations without losing momentum.</li><li>Use AI and other tools thoughtfully to improve scoping, documentation, analysis and delivery without compromising quality or judgment.</li></ul> About youYou&#x2019;ve led demanding client portfolios and teams in an agency, and you know how to create confidence for clients and colleagues when the work gets complex. You combine excellent stakeholder judgment with structured execution.You&#x2019;ll bring:<ul><li>Substantial agency client leadership experience, including ownership of high-value, multi-channel accounts and a proven record of retaining and growing them.</li><li>Exceptional stakeholder management: you can build credibility across a client organisation, read competing priorities and navigate difficult conversations constructively.</li><li>Confidence engaging and negotiating with C-suite stakeholders on strategy, outcomes, investment and commercial trade-offs.</li><li>Proven leadership of client service team members, with evidence of coaching, developing capability, managing performance and sustaining morale.</li><li>The range to inspect the detail of a brief, campaign or workflow, solve the immediate problem and elevate the discussion to strategy and long-term value.</li><li>Experience leading both challenging client relationships and growth clients, using sound judgment to restore confidence or identify new opportunities.</li><li>Strong commercial ownership of revenue, margin, scope, forecasting, retention and portfolio growth.</li><li>A disciplined approach to workflow: confident use of Asana, or deep working knowledge of it, to structure tasks, dependencies, ownership and reporting across multiple accounts.</li><li>Experience across performance marketing, creative, content, strategy and technology, with the ability to bring specialists together effectively.</li><li>A clear understanding of performance data and the ability to make a convincing commercial recommendation from it.</li><li>The presence to support agency leadership and work constructively with peer Client Partners while staying approachable and available to the Melbourne team.</li><li>Curiosity about AI and practical ways to improve how the team works.</li></ul> Experience across property, education or other high-consideration categories is a bonus, as is experience with platforms such as HubSpot, Salesforce, Adobe or Oracle. A degree or diploma in Marketing, Communications, Business, Digital, Economics, PR, Project Management or a related discipline is welcomed. You must have relevant agency experience! Why The Garden?For 15 years, we&#x2019;ve worked with brands navigating complex, high-consideration customer journeys. Today, The Garden brings together strategy, performance, creative, content and technology to help our clients move faster, make smarter marketing decisions and create better customer experiences. At this level, you&#x2019;ll have the scope to shape client direction and the responsibility to help others do their best work. You&#x2019;ll own your portfolio, partner with talented specialists and contribute to how our Client Experience team operates and grows. We&#x2019;re looking for someone who brings experience, sound judgment and generosity as a leader, someone who can raise standards while helping the team feel supported. We work four days a week together from our Collingwood office, with one day working remotely, because we believe some of the best learning, collaboration and problem-solving happens when you&#x2019;re around great people. A little different? Good.Strong teams are built from different perspectives, experiences and ways of thinking.If you&#x2019;ve got the capability and ambition we&#x2019;re looking for but don&#x2019;t tick every box, we&#x2019;d still like to hear from you. Great systems amplifying great people.

Client Partner

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. Drive growth across a portfolio of Enterprise customers in Queensland, managing existing relationships while securing new business opportunities. Working closely with senior executives and cross-functional teams, you will develop and execute strategic account plans, deliver complex technology solutions, and grow customer investment in Optus. Success will be measured through revenue growth, profitability, new business acquisition, customer satisfaction, and increased market share within your territory. What You&#x2019;ll Do <ul><li>Drive new mobile, voice, data, and ICT sales opportunities to achieve and exceed revenue, order, and customer experience targets.</li><li>Build and maintain a strong sales pipeline valued at 3 to 5 times annual targets through proactive business development activities.</li><li>Develop trusted relationships with key customer stakeholders, including senior executives, to grow customer engagement and share of wallet.</li><li>Create and execute territory, account, and opportunity plans that identify growth opportunities and deliver long-term customer value.</li><li>Collaborate with solution specialists and cross-functional teams to design, position, and close complex technology solutions.</li><li>Maintain accurate forecasts, pipeline reporting, and CRM records while ensuring exceptional customer outcomes throughout the sales lifecycle. Provide leadership, mentoring and stakeholder coordination across delivery teams, suppliers and partners, fostering collaboration, capability development and successful customer outcomes. </li></ul>What You Bring <ul><li>Proven success in business-to-business sales within corporate or enterprise environments, with a strong track record of achieving revenue and growth targets.</li><li>Experience building and managing executive-level relationships, with the confidence to engage and influence CIOs, CFOs, CEOs, and other senior stakeholders.</li><li>A consultative sales approach, with the ability to identify customer challenges and deliver tailored technology and business solutions.</li><li>Strong commercial acumen and strategic thinking skills, enabling you to uncover opportunities, develop business cases, and drive long-term account growth.</li><li>Experience developing and executing account plans, opportunity strategies, and sales pipelines to achieve sustainable business outcomes.</li><li>Strong experience managing multifaceted systems, governance requirements and cross-functional workflows to deliver results efficiently and compliantly.</li><li>Relevant experience across sales, customer service, technical, marketing, or finance functions, with tertiary business qualifications viewed favourably. </li></ul>The good stuff&#x2026;. <ul><li>Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. </li><li>Flexible working arrangements with opportunities to work three days in the office, two days remote or home. </li><li>Competitive leave policies, including additional &apos;Connected&#x2019; days to focus on culture, family, health, community, or whatever&#x2019;s important to you. </li><li>We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. </li><li>Direct your own development and build future-ready skills with Optus U&#x2019;s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. </li><li>Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). </li><li>Put your wellbeing first with free access to counselling and support services, 24/7 &#x2014; in-person, by phone, SMS, or video. </li></ul>At Optus, we are strengthened by others and that means valuing diversity and saying &#x2018;yes&#x2019; to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email&#x202F;AccessibleRecruitment@optus.com.au&#x202F;or call 1800 309 170. For more information on Diversity, Inclusion &amp; Belonging at Optus, please visit&#x202F;https://www.optus.com.au/about/inclusion-diversity

Account Manager

Location: Drummoyne <ul><li>Be responsible for supporting Council&apos;s ICT systems</li><li>Participate in Council&#x2019;s 9-day fortnight scheme</li><li>Continuous training, support, and leadership development</li></ul> The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council&#x2019;s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate. About the roleThe City of Canada Bay has an opportunity for an experienced ICT Service Desk Analyst to join our dynamic team. In this crucial role, you will be responsible for supporting Council&apos;s ICT systems through first-line technical support, effective problem solving and exemplifying best practice customer service. Specifically, your duties will include:<ul><li>Providing first-line technical support and quality customer service to Council staff, Councillors and customers for desktops, laptops, mobile devices, servers, networks, printers, AV equipment, applications and general technology.</li><li>Attending to the ICT Service Desk applications and systems including call handling and incident/request/problem management.</li><li>Under the guidance of the ICT Security and Operations Manager, undertaking higher technical duties and projects as required.</li></ul> If you are someone who thrives in a changing environment and are committed to excellence in service delivery across multiple sites, then this is the role for you! This exciting opportunity includes working in the vibrant locations of Drummoyne, Five Dock and local libraries within the municipality to meet the dynamic needs of our services. Occasionally, your role will include working evening shifts to support Council Meetings and critical upgrade events as part of our operational schedule. About the personTo be successful in this role, you will bring:<ul><li>Tertiary qualifications in IT combined or demonstrated experience working within a corporate, Service Desk environment.</li><li>A customer service driven attitude and approach to resolving IT issues.</li><li>Exceptional problem-solving skills to be able to identify issues and develop solutions.</li><li>Well-developed communication skills to communicate technical information to a non-technical audience.</li><li>Willingness to learn, grow and develop your technical skills.</li><li>Maintain a current and valid Australian Driver&#x2019;s License.</li><li>Knowledge and experience of the following essential and desirable technical skills:</li></ul> Essential:Providing technical support across Windows 11, Microsoft 365, Intune, Entra ID/Active Directory, endpoint hardware, mobile devices, networking devices, printing devices, audio-visual meeting rooms &amp; equipment, and remote access/VPN Desirable:Supporting SCCM/MECM, Defender for Endpoint, SharePoint/Teams administration, and PowerShell What&#x2019;s on offerWe are offering remuneration from $79,533 to $91,463 annual salary plus super.The City of Canada Bay also offers excellent employee benefits which include:<ul><li>Rostered Days Off (participation in a 9-day fortnight scheme)</li><li>18 weeks paid parental leave</li><li>A supportive, energetic, and passionate team</li><li>Significant leave benefits (sick/personal leave, access to Long Service leave after 5 years</li><li>Continuous training, support, and leadership development</li><li>Health and Wellbeing programs (Yoga classes, Fitness Passport, Flu vaccinations, Skin Cancer Checks)</li></ul> Want to know more?Further information regarding the requirements of this role can be found in the attached Position Description, alternatively for a confidential discussion please contact Jim Athan, ICT Security &amp; Operations Manager, on 02 9911 6570 or email at Jim.Athan@canadabay.nsw.gov.au How to applyCandidates MUST apply online by completing the form. Applications close 11:30pm, Thursday 15 October 2026 and will not be accepted through any other medium. If you have any accessibility requirements, please feel free to contact Grace Aberin on 02 9121 0238 or email grace.aberin@canadabay.nsw.gov.au to discuss. The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace. The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative &amp; inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, and other diversity groups. Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks.

ICT Service Desk Analyst

Position SummaryThe primary purpose of this role is to ensure Janison&apos;s customers receive outstanding support and product queries are responded and resolved within SLA timeframes. This will involve creating or updating support processes, knowledge articles, training and coaching Application Support Specialists.The Application Support Team Leader will oversee the day to day functions of the Support team and ensure the staff responds and resolves end user inquiries, assess or triage problems or issues from support tickets, emails, calls and chats raised by Janison&apos;s clients.Where required, the incident may need escalation; the Application Support Team Leader will work closely with Level 3 teams to provide assistance on incidents or tasks that are outside the scope of Level 2.The Application Support Team Leader will have full understanding of the functional knowledge of Janison products and services.Duties and Responsibilities<ul><li>Develop and maintain advanced knowledge of the functional, operational and technical aspects of Janison products.</li><li>Required to learn application configuration and apply understanding of infrastructure or development constraints for diagnosis.</li><li>Ensure regular participation is met in development sprints demos to maintain current knowledge of functional, operational and technical aspects of the Janison products.</li><li>Required to participate on product training to learn updates and support all Janison Products or Clients.</li><li>Participate on handover training for new clients transitioning into BAU Support.</li><li>Effectively and accurately communicate relevant product knowledge to clients and Janison staff in a timely manner.</li><li>Ensure that new unassigned tickets are triaged and responded to within SLA timeframes (First Reply Time).</li><li>Ensure that backlog tickets are resolved or escalated to JIRA within SLA timeframes (Agent Work Time).</li><li>Ensure that backlog tickets are updated in a timely manner with current developments within SLA timeframes (Next Reply Time or Periodic Reply Time).</li><li>Ensure that the client is provided with any known workarounds immediately or within SLA timeframes.</li><li>Ensure that regular requests for follow-up are issued to tickets that are pending the client&apos;s response daily.</li><li>Ensure testing is performed in test environments before the configuration is implementation into production environments.</li><li>Support testing SIT/UAT, report bugs and deficiencies identified in the product immediately</li><li>Defuse situations where there is a risk of client dissatisfaction.</li><li>Administration control of Zendesk Ticketing System, with cross knowledge requirements for Jira Ticketing System</li><li>Manage local and remote support staff</li><li>Product escalation point.</li><li>Hire and train Application Support Specialists as required to meet demands.</li><li>Lead and report staff performance/goal reviews.</li><li>Lead regular team meetings to discuss priorities, client and product updates.</li><li>Ensure Support Specialists are meetings SLA timeframes by actioning unassigned tickets, backlogs and escalating to Level 3 if required</li><li>Ensure Support Specialists are providing any known workarounds immediately.</li><li>Ensure Support Specialists are following best support practices.</li><li>Develop schedule for Dev, SIT, UAT and prod deployment with team as per clients expectations</li><li>Prepare SIT/UAT test plan and test scripts. Allocate testing tasks to Application Support Specialist</li><li>Request code merge and provide details for release in code merge</li><li>Create internal reports to report on Customer Support statistics: Ticket SLA&apos;s, Call SL&apos;s, Same Day Resolution, iSupport Consults, Customer Satisfaction, On time Delivery of Tasks and Knowledge Articles assigned.</li><li>Create scheduled external reports for Janison customers.</li><li>Produce ad-hoc reports as required</li><li>Arrange and lead client support meetings on Support topics if required.</li><li>Participate and provide a positive outcome for onsite client meetings held by other Janison staff.</li><li>Participate as requested in monthly client account reviews and provide support statistics as required</li><li>Perform deep dive analysis on incidents tagged for review to reduce escalations to Level 3 teams</li><li>Update client site configuration documentation with any changes that have been made within agreed timeframes and uploaded to the knowledge bank</li><li>Create or update Knowledge Bank articles for identified workarounds to be promoted to client facing resources</li><li>Regularly coach Application Support Specialists, provide and document feedback, and collaborate on improvement action plans.</li><li>Ensure the Application Support Specialists has access to knowledge resources and training needed</li><li>Identify blockers, risks and issues that can trigger attrition</li><li>Promote a #onejanison culture across the team.</li><li>Retain 90% of A players, manage up B players and roll out Performance Management initiatives for C players</li></ul>About YouEssential:<ul><li>At least 5 years&apos; experience in Technical IT Ops/System Admin role</li><li>At least 5 years&apos; experience in Customer Service role</li><li>Experience in SaaS based application support</li><li>Experience in Microsoft Office Operating Systems</li><li>Good understanding of computer systems (hardware, software and application), mobile devices and other tech products</li><li>Strong problem solving and logical aptitude</li><li>Demonstrates excellent team management skills</li><li>Proven ability to lead and/or manage client engagements such as support meetings</li><li>Ability to liaise with employees at all levels</li></ul>Desirable:<ul><li>Tertiary qualifications or equivalent experience</li><li>CSS, Automation and basic scripting knowledge favourable</li><li>Experience in Customer Service or Service desk/call logging systems i.e. Zendesk, Jira, Freshdesk, Genesys</li></ul>Why Janison?As a finalist in the 2023 Wrk+ Great Place to Work Awards, we offer a fun and inclusive workplace, plus:<ul><li>Access to our Employee Share Ownership Program: we&apos;ll match your shares up to $2,000 per year</li><li>A 5th week of annual leave (conditions apply) and a day off on your birthday</li><li>Parental leave benefit including paid leave and continued Super contributions</li><li>A day off each year to volunteer with a community-based organisation dear to your heart</li><li>Annual pay review and bonus program</li><li>A focus on virtual engagement and inclusivity to support our distributed, global workforce</li><li>Genuine development and upskilling opportunities</li></ul>Next stepsIf you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application. We can&#x2019;t wait to hear from you!&#xA0; &#xA0;By submitting your application with Janison, you confirm acknowledgement of Janison&#x2019;s Applicant Privacy Notice which you can view at this link.

Technical Support Manager

<ul><li>Full time Position - 76 hrs per fortnight</li><li>Location &#x2013; Cannon Hill</li><li>Flexibility - 3 days in the office, 2 days&apos; work from home</li><li>Salary - SCHADS Grade 4 - $92,279 + Super + Salary Packaging Benefits </li></ul>Endeavour Foundation is one of Australia&#x2019;s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality. About The Role We are seeking a dynamic NDIS Services Team Lead to join our passionate team at Endeavour Foundation. Reporting to the Operations Manager of Client Services, you&#x2019;ll play a pivotal role ensuring the delivery of high-quality enabling services supporting our front line Service Delivery teams, as well as leading a team of NDIS coordinators and rostering officers. Responsibilities <ul><li>Guide a team to drive quality assurance, compliance, and exceptional service.</li><li>Implement workforce optimisation and financial strategies that align with our mission and deliver sustainable results.</li><li>Be the go-to expert, coaching and sharing knowledge across the organisation.</li><li>Contribute to continuous improvement and business strategies that enhance the end-to-end client experience. </li></ul>About You <ul><li>Tertiary qualification in business, community services, or a related field (desirable).</li><li>Experience working with the National Disability Insurance Agency (NDIA) includes individuals who have previously worked with the NDIA or as a Support Coordinator, with a track record of leading successful, high-performing teams, ideally within NDIA or Support Coordination services.</li><li>Proficiency in Microsoft Suite and relevant applications, ensuring professional and timely completion of tasks.</li><li>Willingness to obtain a current National Criminal History check, Yellow Card, and Blue Card.</li><li>Solid experience in leading high-performing teams, with a working knowledge of the NDIS (preferably with a focus on SIL). </li></ul>Benefits And Perks <ul><li>Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free.</li><li>In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).</li><li>An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.</li><li>Discounts on Corporate Private Health Insurance Plans, white goods, and appliances.</li><li>Discounted family gym memberships through</li><li>Paid Parental Leave.</li><li>Reward and Recognition Program.</li><li>Free flu vaccinations. </li></ul>Intrigued? We&#x2019;d love to hear from you. Please click &quot;apply&quot; to submit your application. Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant&apos;s needs.

Client Services Team Lead

Australia&apos;s #1 Business Coaching and Growth Agency for Entrepreneurs Ready to Scale We&apos;re The Entourage, Australia&apos;s leading business coaching and training provider for 7 and 8-figure business owners and the country&apos;s most recognised brand when it comes to empowering high-growth entrepreneurs. Our mission is to give business owners everything they need to build great companies and live meaningful lives. The Elevate Program is our flagship coaching experience, designed to help entrepreneurs scale by mastering the six pillars of business: Marketing, Sales, Product, Operations, Finance and People.We&apos;re looking for our next Elevate Business Coach &#x2014; a commercially minded operator who can help entrepreneurs identify what&apos;s holding their business back, build the right strategy to overcome it and turn that strategy into measurable results. We&apos;re looking for someone who can think across the entire business. You might help one member redesign their sales process, another build a marketing strategy, another improve profitability, and another restructure their team so the founder can step out of the day-to-day.Strong sales and commercial capability is highly valued, but great business coaching requires understanding which pillar needs attention, when, and why. We&apos;re also increasingly helping members leverage AI as a practical business tool to accelerate strategy, implementation and execution. Experience using AI to solve business problems or help teams execute faster will be highly regarded. ROLE OVERVIEWAs an Elevate Business Coach, you&apos;ll become a trusted advisor and strategic partner to a portfolio of ambitious business owners.You&apos;ll hold regular 1:1 coaching sessions to understand their business, diagnose growth constraints, build clear roadmaps and help them execute the actions that move the needle.One session might involve mapping a sales process and improving conversion. Another might involve developing a marketing strategy and determining the right channels and campaigns. The next could involve reviewing margins, restructuring a team, refining an offer or removing the founder as a bottleneck.You need to be able to zoom out and understand the entire business, then zoom in and solve the problem that matters most right now.You don&apos;t need to have all the answers immediately. You do need to ask the right questions, identify the real problem and turn complexity into a clear plan of action.Your role is both strategic and relational: part business mentor, part commercial strategist, part account manager and part coach.You&apos;ll also build relationships that last. Elevate Coaches are accountable for delivering genuine value, driving measurable progress and ensuring members see the value in continuing their journey with The Entourage. WHAT YOU&apos;LL BE DOING<ul><li>Run impactful 1:1 coaching sessions with established business owners across Marketing, Sales, Product, Operations, Finance and People.</li><li>Diagnose constraints and identify the highest-impact opportunities for revenue, profitability and sustainable growth.</li><li>Create personalised 12-month roadmaps and 90-day strategic plans.</li><li>Help members develop marketing strategies across positioning, messaging, customer acquisition, campaigns and lead generation.</li><li>Design and improve sales processes from qualification and discovery through to proposal, follow-up and close.</li><li>Improve sales scripts, objection handling, conversion, KPIs and pipeline management.</li><li>Identify revenue opportunities through pricing, offers, reactivation, upselling, cross-selling and stronger execution.</li><li>Support founders in moving towards scalable systems, processes and teams.</li><li>Help members use AI and automation to accelerate implementation, improve productivity and execute strategy faster.</li><li>Coach across Product, Operations, Finance and People when those areas become the primary constraint.</li><li>Monitor progress, maintain accountability and ensure strategy turns into implementation.</li><li>Lead retention and continuation conversations, connecting continued coaching to the member&apos;s next stage of growth.</li><li>Collaborate with other coaches and specialists to solve complex member challenges and improve the Elevate experience.</li></ul> WHO WE&apos;RE LOOKING FOR Commercially MindedYou understand how businesses grow and make money. You can unpack the journey from marketing and lead generation through to sales, delivery, retention, profitability and people.More importantly, you understand that the problem a business owner presents isn&apos;t always the problem that needs solving.They might say they need more leads when conversion is the real issue. They might think marketing is broken when their offer isn&apos;t strong enough. They might want more revenue when operations can&apos;t support the growth.You know how to find the constraint behind the constraint. Exceptional Communicator &amp; CoachYou know how to listen, challenge and ask great questions.You can understand what&apos;s happening beneath the surface and help an entrepreneur see their business differently.Sometimes a member needs strategy. Sometimes they need accountability. Sometimes they need to be challenged. Sometimes they need twenty competing priorities simplified into the three things that actually matter.Knowing the difference matters. Sales-Aware &amp; Results-FocusedYou don&apos;t coach for interesting conversations. You coach for outcomes.You&apos;re comfortable talking about revenue, conversion, pipeline, pricing, targets and performance.You understand what makes a strong sales process and can identify where opportunities are being lost across qualification, discovery, proposal, follow-up and close. Marketing &amp; Growth MindsetYou&apos;re comfortable discussing customer avatars, positioning, messaging, offers, lead generation, marketing channels and campaign strategy.You don&apos;t need to personally build every campaign, but you should be capable of helping an entrepreneur determine what their marketing strategy needs to achieve, where they should focus and how they&apos;ll measure success. Strategic OperatorYou can take a complicated business with dozens of competing priorities and determine what actually matters.You&apos;re comfortable moving between big-picture strategy and execution &#x2014; from where the business needs to go to exactly what needs to happen over the next 90 days.You recognise that while sales might be the visible problem, the real constraint could sit within Marketing, Product, Operations, Finance or People. AI-Curious &amp; Implementation FocusedYou see AI as a tool for execution, not a replacement for strategic thinking.Experience using AI to develop strategy, create business assets, improve workflows, analyse information, automate processes or accelerate implementation is a strong advantage.You don&apos;t need to be an AI engineer. You do need to be curious about how AI and automation can help entrepreneurs execute faster and operate smarter. Entrepreneurial &amp; CuriousYou understand the reality of entrepreneurship &#x2014; not just the theory.Experience working directly with founders and business owners is highly regarded, as is experience owning, operating or scaling a business yourself.You&apos;re genuinely interested in business, learn quickly and have the commercial intelligence to understand businesses across different industries. Team-FirstYou&apos;ll join a high-performing coaching team where knowledge is shared.You&apos;re willing to bring your experience to the table, ask for input and help other coaches solve challenges across their portfolios.When one coach gets better, we want the whole team to get better. EXPERIENCE &amp; SKILLSWe&apos;d love to hear from people with 3&#x2013;5+ years of experience across one or more of:<ul><li>Business coaching, consulting or advisory</li><li>Sales leadership or sales management</li><li>Marketing or growth strategy</li><li>Business development or commercial strategy</li><li>Account management or customer success</li><li>Operations or general management</li><li>Entrepreneurship or business ownership</li></ul>You&apos;ll ideally bring:<ul><li>Strong commercial acumen and whole-of-business thinking.</li><li>Strong understanding of B2B and/or B2C sales.</li><li>Experience designing or improving sales processes.</li><li>Understanding of sales metrics, conversion, pipeline and forecasting.</li><li>Understanding of marketing strategy, positioning, messaging and lead generation.</li><li>Ability to translate strategy into clear priorities and measurable actions.</li><li>Experience working with founders or senior decision-makers.</li><li>Familiarity with CRM, automation and modern business technology.</li><li>Confidence facilitating strategic conversations and holding people accountable.</li><li>A genuine interest in AI and its practical application within business.</li></ul> Experience using AI to accelerate strategy, implementation or business execution will be highly regarded.Previous experience owning or operating a business is also highly regarded. WHY YOU&apos;LL LOVE WORKING HERE<ul><li>Join a high-performing, purpose-driven team changing the lives of entrepreneurs.</li><li>Work directly with ambitious founders running 6, 7 and 8-figure businesses across diverse industries.</li><li>Solve genuinely interesting commercial problems every day.</li><li>Coach across the entire business &#x2014; Marketing, Sales, Product, Operations, Finance and People.</li><li>Work in an environment that embraces AI, technology and new ways of helping entrepreneurs execute faster.</li><li>Thrive in our Sydney HQ overlooking Darling Harbour, with WFH Tuesdays &amp; Thursdays.</li><li>Early knock-offs on select Fridays and regular team celebrations.</li><li>Constantly develop your own commercial and coaching capability.</li></ul> READY TO COACH AUSTRALIA&apos;S FASTEST-GROWING ENTREPRENEURS?If you love business, understand what drives growth and get genuine satisfaction from helping entrepreneurs solve problems and achieve results, we&apos;d love to hear from you.We&apos;re looking for someone who can jump from a conversation about sales to marketing strategy, financial performance, operational bottlenecks or people &#x2014; and help the entrepreneur work out what actually needs to happen next.And if you&apos;re already using AI to help businesses turn strategy into action faster, even better.

Elevate Business Coach

Flexible Remote Opportunity &#x2728;Account Manager We are seeking an organised and motivated Account Manager to support our retail operations in Australia. This remote role offers flexible working arrangements while working closely with the wider team to ensure smooth day-to-day operations and a positive customer experience. &#x1F537; Ideal Candidates:Individuals with strong communication, organisational, and problem-solving skills. Previous experience in retail, customer service, store operations, or team coordination is preferred. &#x1F537; Position Overview: Remote Full-Time &amp; Part-Time OpportunitiesFlexible Working ArrangementsWeekend AvailabilityTraining and ongoing support provided &#x1F537; Key Responsibilities: Manage relationships with assigned clients or accountsUnderstand client requirements and coordinate internal supportMonitor account activities, requests, and deliverablesProvide regular updates and respond to client inquiries &#x1F537; Location: Australia Applicants should have the appropriate right to work in Australia.

About UsProSpend is a leading Australian spend management platform helping mid-market organisations gain greater visibility and control over company expenditure.Trusted by more than 1,000 organisations across Australia and New Zealand, ProSpend combines expense management, accounts payable automation, virtual cards, supplier management and financial controls into a single platform that empowers finance teams to make proactive financial decisions while improving employee productivity. The OpportunityWe&apos;re looking for a commercially driven Account Manager to own and grow a portfolio of existing ProSpend customers.This is a quota-carrying sales role, not a customer success position. You&apos;ll carry monthly targets for new ARR from upsell and cross-sell, as well as a Professional Services quota. You&apos;ll also be accountable for protecting and expanding the revenue in your portfolio.Your role is built on four pillars. What you will do? 1. Sales: grow your portfolio<ul><li>Achieve your monthly ARR quota through upsell and cross-sell, plus your Services quota</li><li>Build your own pipeline through proactive outreach, account planning and opportunity discovery</li><li>Run the full sales cycle, from discovery and solution positioning through to proposal, negotiation and close</li><li>Manage your pipeline in HubSpot with accurate deal stages, close dates and forecasts for reporting and deal management</li></ul>2. Retention: protect your portfolio<ul><li>Review churn risk and usage drops every month</li><li>Build and run rescue plans for at-risk accounts</li><li>Lead annual renewals and negotiate pricing changes</li><li>Keep churn consistently low</li></ul>3. Engagement: drive adoption<ul><li>Deliver a proactive engagement plan for your portfolio through Executive Business Reviews (EBRs) and regular check-ins</li><li>Build trusted relationships with finance leaders and key stakeholders</li><li>Understand each customer&apos;s business needs and set them up for long-term success</li><li>Drive deeper adoption across the ProSpend platform</li></ul>4. Advocacy: turn customers into champions<ul><li>Generate social proof through public reviews, case studies and customer referrals</li><li>Invite customers to join beta programs and user groups</li><li>Bring customer feedback back to the team so our product roadmap reflects what customers need</li></ul>You&apos;ll also work closely with our Professional Services, Product and Support teams. You&apos;ll manage escalations when they arise and act as the voice of the customer inside ProSpend. What We&apos;re Looking For<ul><li>4-6 years&apos; experience in account management or B2B sales, ideally in SaaS, with a track record of meeting or exceeding quota</li><li>Proven ability to build your own pipeline without relying on inbound leads</li><li>Strong negotiation skills across renewals, pricing and commercial terms</li><li>A genuine love of talking to customers, and confidence engaging with CFOs and finance leaders</li><li>Disciplined CRM habits, with HubSpot experience highly regarded, and a commitment to accurate forecasting</li><li>A collaborative, cross-functional approach and a calm, solutions-focused manner during escalations</li><li>Strong organisation and the ability to manage a portfolio and competing priorities</li></ul>Experience in fintech, accounts payable, expense management, financial operations or B2B software is highly regarded but not essential. Why Join Us?This role suits someone who is motivated by targets, enjoys commercial conversations and wants real ownership of a customer portfolio, with a direct impact on ProSpend&#x2019;s revenue growth, retention and product direction.ProSpend is in an exciting growth phase, and we&apos;re continually reviewing and refining how we work so our processes scale with the business. This isn&apos;t a role where every week looks the same. You&apos;ll be expected to take initiative, adapt to change and identify opportunities to improve how our Account Management function operates as we grow. If you enjoy improving, evolving and owning outcomes, you&apos;ll thrive here.Interested? Apply through LinkedIn or contact us to learn more.

Company DescriptionWestpac Group is Australia&#x2019;s first bank and company, known for its commitment to customer and community service. Role DescriptionThis is a full-time remote role for a Mobile Home Finance Manager. The Mobile Home Finance Manager will manage loan applications, assess financial information, and determine the creditworthiness of applicants. They will also develop and maintain relationships with clients, provide financial advice, and ensure compliance with industry regulations. Home Lending is a great place to be. Ready for your next career challenge or change ! I really enjoy developing people to be their best and I&#x2019;m looking for my next candidate.If you&#x2019;re committed and driven to reach your true potential, but don&#x2019;t have the right leadership or just don&apos;t know where to start then call me. I&apos;m hiring Mobile home finance managers, call or text on 0457526131.

Mobile Home Finance Manager

<ul><li>Manage a diverse portfolio of wholesale trustee clients</li><li>Build specialist experience across governance, compliance and managed funds </li><li>Take advantage of generous leave entitlements; up to 6 weeks annually</li></ul> Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust. Perpetual Corporate Trust (PCT), a specialist business within the Perpetual Group, is a leading fiduciary, custody and digital business in Australia, with operations in Singapore. We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever-increasing cyber security risks and maintaining compliance. Domestic and global financial institutions leverage our corporate strength, commercial approach, risk and compliance practices, expertise and service excellence in debt markets, managed funds and digital solutions to enable our clients success. About the Role Join Perpetual Corporate Trust&apos;s broader Managed Funds Services business. Manage a portfolio of wholesale trustee clients, supporting their relationship, operational and regulatory needs as part of the Wholesale Trustee team. You will work closely with clients, internal specialists and external service providers to support strong client outcomes, retention and revenue growth. You will also help the business improve the scalability and profitability of its client portfolio. Key Responsibilities<ul><li>Manage client relationships, maintain relationship plans and lead regular client meetings</li><li>Coordinate the onboarding of new business and the offboarding of trusts that are winding up</li><li>Review transaction documents, deeds and agreements before execution</li><li>Oversee regulatory obligations, including year-end financial statements, tax returns and annual distributions</li><li>Monitor service providers and maintain compliance information through the Client Connect system</li><li>Present at Board and Compliance Committee meetings when required and escalate legal or regulatory concerns</li><li>Manage billing, accruals and debtor positions while identifying opportunities to improve portfolio profitability.</li></ul> About you We&apos;re interested in hearing from people who have: <ul><li>A tertiary qualification, ideally in business, accounting, economics or law, or equivalent relevant experience</li><li>Around 5 years of experience in financial services, including at least 3 years in financial operations</li><li>Strong client and relationship management experience</li><li>Strong knowledge of managed funds operations, including custody, fund administration, registry, audit and investment operations</li><li>Strong process management skills and close attention to regulatory obligations</li><li>The ability to organise competing priorities and deliver accurately under time pressure</li><li>Confidence handling challenging client conversations and negotiating with counterparties</li><li>A practical, flexible and collaborative approach when working with internal teams and external providers.</li></ul> We love hearing from people who are inspired to shape the future with us. If you&apos;re excited about this opportunity or about joining Perpetual Corporate Trust, we encourage you to apply. How we work Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve. We&apos;re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive. Employee benefits<ul><li>We&apos;re committed to supporting hybrid working with our philosophy balancing business client and individual needs with 2 - 3 + days in modern recently renovated office </li><li>Work from anywhere in Australia for up to one month each year</li><li>An annual allowance to empower you to prioritise your personal wellbeing</li><li>Study support and commitment to supporting professional development.</li></ul>

Client Manager, Wholesale Trustee - Perpetual Corporate Trust

About This Opportunity We&apos;re working with a leading foundational AI lab to find experienced customer success managers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks. We&apos;re looking for customer success managers with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs. Compensation: $70/hour Commitment: Flexible, 5-20 hours per week (or more if desired) Location: Fully remote, work on your own schedule Start date: ASAP Qualifications <ul><li> 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting</li><li> Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust</li><li> Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail </li></ul>About Ethos Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities. Key Requirements <ul><li>4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting</li><li>Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust</li><li>Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail</li></ul>

Expert Opportunity - Customer Success Manager ($70/hr, up to $1,400/week)

At Stryker, we partner with healthcare organisations to improve communication, workflows and patient care through innovative technology solutions. As a Clinical Associate, you&apos;ll be at the forefront of customer education and adoption, helping clinicians and healthcare teams confidently integrate new communication solutions into their daily practice and drive meaningful outcomes from day one. We are looking for someone to join our team on a 6 month fixed term contract. What You Will Do <ul><li>Deliver education and training programs for end users, super users and clinical leaders on communication solutions and clinical workflows.</li><li>Support customer implementations, including onsite and virtual go-live activities, to ensure successful product adoption.</li><li>Provide hands-on clinical support during early adoption phases, reinforcing workflow best practices and user confidence.</li><li>Partner with healthcare customers to identify training needs and deliver refresher education that improves utilisation and engagement.</li><li>Observe clinical workflows and document adoption trends, training outcomes and customer feedback for follow-up actions.</li><li>Escalate workflow gaps, user challenges and adoption risks to the appropriate internal stakeholders for resolution.</li><li>Coordinate training logistics, schedules and customer-facing activities to support successful implementations.</li><li>Promote safe, effective use of communication technologies through ongoing coaching, education and user enablement. </li></ul>What You Will Need <ul><li>Bachelor&apos;s degree in Nursing, Allied Health, Healthcare, Health Sciences or a related healthcare discipline.</li><li>Minimum 0 years of clinical, healthcare education, healthcare training or customer-facing clinical support experience.</li><li>Current Australian healthcare qualification or professional credential relevant to your clinical discipline.</li><li>Ability to travel up to 50% within Australia to support customer training, implementations and go-live activities. </li></ul>Preferred Qualifications <ul><li>Current Australian healthcare registration, licence or professional certification (e.g. AHPRA registration as a Registered Nurse, Physiotherapist, Occupational Therapist or Paramedic).</li><li>Minimum 1 year of experience delivering training or education within a clinical environment.</li><li>Minimum 1 year of experience supporting healthcare technology implementations, product adoption or go-live activities.</li><li>Minimum 1 year of experience in a customer-facing healthcare or clinical support role. </li></ul>Additional Information <ul><li>Field-based role supporting healthcare customers across Australia.</li><li>Travel of up to 50% is required and may include overnight stays, evenings and occasional weekends.</li><li>Valid driver&apos;s licence required.</li><li>This role involves onsite customer engagement in hospitals and healthcare facilities.</li><li>Relocation support is not available for this position. </li></ul>If you&apos;re looking to combine your clinical knowledge with education, technology and customer partnership, this is an exciting opportunity to make a broader impact across the healthcare system while developing your career with a global medical technology leader. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Clinical Associate - Smart Care ANZ

About Envato At Envato, we empower creative pros to thrive. We&apos;re here to help creatives bring their ideas to life, supercharge their workflows, and equip them with an unparalleled toolkit they can use anywhere. With unlimited access to world-class assets, innovative AI tools, and hands-on tutorials, we deliver what creatives need today - and are continually evolving our offering. As AI transforms the creative landscape, we&#x2019;re committed to building what&#x2019;s next for the future. We&#x2019;re a purpose-driven company and we&#x2019;ve long embraced flexible, inclusive ways of working. We&#x2019;re proud of the connected culture we&#x2019;ve built across our global team. Our values : Customer First, Build our Future, Make it Happen and Embrace Diversity guide everything we do, shaping how we work and grow. You can read more about us on our blog, including news of our acquisition by Shutterstock Inc in 2024. About The Role The Senior CRM Manager is responsible for shaping and delivering Envato&#x2019;s CRM and lifecycle marketing strategy, with a strong focus on customer engagement and email performance. This is a hands-on role that owns CRM strategy and execution across segmentation, campaign planning, automation, optimisation and measurement. Working in close partnership with the Community Engagement team, who develop proactive customer communications, the role ensures content is effectively translated into targeted, timely and personalised lifecycle experiences. The role combines deep CRM expertise, customer insight and data to improve customer outcomes, while also providing day-to-day guidance and development to one direct report. What You&apos;ll Be Doing <ul><li>Own and manage the CRM and email marketing calendar, aligning activity with customer, brand, product and business priorities.</li><li>Develop and execute data driven CRM and lifecycle strategies to improve customer acquisition, activation, engagement and retention.</li><li>Partner closely with Community Engagement on proactive customer communications, providing CRM expertise on audience, segmentation, timing, personalisation and channel execution.</li><li>Translate customer communications developed by Community Engagement into effective CRM campaigns, automated journeys and lifecycle experiences.</li><li>Design and optimise customer segmentation and personalisation approaches to improve relevance and performance.</li><li>Build, execute and continuously optimise CRM campaigns and lifecycle programs using Iterable and other CRM technologies.</li><li>Analyse campaign and customer data to generate insights, measure effectiveness and inform future communications.</li><li>Continually improve CRM processes, systems and ways of working to increase efficiency, scalability and impact.</li><li>Embed AI and automation into CRM workflows to improve personalisation, experimentation and operational effectiveness.</li><li>Partner across Community Engagement, Research, Brand, Product, Tech and Marketing to deliver cohesive customer experiences.</li><li>Maintain best practice across deliverability, compliance, experimentation and optimisation.</li><li>Contribute CRM expertise and customer insights to broader marketing and customer engagement planning.</li><li>Provide coaching, feedback and support to one direct report. </li></ul>About You <ul><li>Significant experience in CRM and lifecycle marketing, with deep expertise in email marketing.</li><li>Deep knowledge of segmentation, automation, personalisation, experimentation and lifecycle optimisation.</li><li>Strong hands-on experience with Iterable or similar marketing automation platforms.</li><li>Proven ability to build and execute sophisticated CRM campaigns, automated journeys and lifecycle programs.</li><li>Strong analytical capability, translating customer and campaign data into actionable insights.</li><li>Strong partnership skills, with experience working with content or customer-facing teams to turn communications into effective CRM experiences.</li><li>Strong stakeholder management and collaboration skills across multidisciplinary teams.</li><li>Experience using AI and automation to improve CRM performance, personalisation and operational efficiency.</li><li>Strong understanding of email deliverability, data privacy and marketing compliance requirements.</li><li>Experience coaching or supporting the development of others through clear feedback and guidance. </li></ul>Life at Envato <ul><li> Flexible Working : remote-first across Australia or New Zealand with flexibility for you to manage work and life as you need</li><li> Work from Anywhere : apply to work in another location for up to 3 months per calendar year.</li><li> Connection Budget : an annual budget to connect with the team IRL where and when possible.</li><li> Learning Budget : study leave and an annual budget for you to put towards your learning and development.</li><li> Home Office Allowance : a contribution towards your set-up and a monthly allowance to support work from home costs.</li><li> Wellbeing : access to a holistic assistance program that provides support in many areas of life and health.</li><li> Volunteer Leave : 2 days per calendar year to volunteer and give back to the community.</li><li> Parental Leave :20 weeks paid primary carer leave, and 6 weeks paid secondary carers leave. </li></ul>We appreciate the time you&#x2019;ve taken to apply to Envato and we&apos;re committed to responding to every applicant. By submitting your application you are agreeing to our Privacy Policy. If you would like to understand how we handle personal information before submitting your application, please read through our Privacy Policy . Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on lived experience, so if you&#x2019;re keen to apply and need reasonable adjustments please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior CRM Manager

Location Remote Australia Employment Type Full time Location Type Remote Department Customer Success OverviewApplication About RoomPriceGenie &#x2728;&#x1F9DE;&#x200D;&#x2642;&#xFE0F; Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. &#x1F30D; We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in! We have developed a powerful solution that enables hotels to set the right prices in just seconds. &#x23F1;&#xFE0F; Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates. With customers spanning the globe&#x2014;from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK&#x2014;RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results. &#x2764;&#xFE0F; Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation. Your Role Responsibilities As a Technical Support &amp; Integrations Manager at RoomPriceGenie, you will play a pivotal role in bridging technical innovation and customer satisfaction at our fast-growing B2B SaaS company. This is a 6-month contract position and an exciting opportunity where you&#x2019;ll take ownership of diverse responsibilities: <ul><li>Act as the connection between the RoomPriceGenie tech team and end customers, coordinating the resolution of technical integration challenges and API-related issues.</li><li>Provide professional support in managing relationships with our technical partners (Property Management Systems and Channel Managers), guiding them through onboarding, pilot, and launch phases.</li><li>Develop and maintain comprehensive documentation for integrations, enabling team members and clients to resolve first-level support queries independently.</li><li>Uphold integration quality standards to ensure the best connectivity and cooperation with our partners. </li></ul>Your Profile We&#x2019;re looking for someone with the following skills and attributes to join our team: <ul><li>Professional Experience:</li><ul><li>Previous experience in integrations or a technical support role, ideally within the Hotel Tech Industry.</li><li>Familiarity and a solid understanding of hotel operations and KPIs.</li><li>Experience with hotel technology solutions such as Property Management Systems or Channel Managers.</li></ul><li>Technical Skills:</li><ul><li>Familiarity with ticketing systems (such as Hubspot).</li><li>Basic understanding of APIs (e.g., REST API) and data formats like JSON and (OTA)XML.</li><li>Ability to read and interpret log files (JSON, XML) and communicate technical details effectively with partners.</li><li>Experience with Reservations data and understanding of metrics such as Revenue, Occupancy, ADR, and RevPAR, particularly in the hotel or revenue management industry (a plus).</li><li>Hands-on familiarity with tools such as Postman or similar technical platforms (not essential but advantageous). </li></ul></ul><ul><li>Soft Skills:</li><ul><li>A strong sense of urgency, persistence, and commitment to meeting deadlines.</li><li>Customer-focused mindset with a passion for delivering exceptional customer service.</li><li>Exceptional attention to detail and self-direction.</li><li>Outstanding communication skills&#x2014;you can clearly articulate complex ideas and collaborate effectively.</li><li>A team player with a high ownership mentality, taking pride in your work and driving projects to completion.</li><li>C2 Level Proficiency in English.</li><li>Based in the Australian Time Zone for optimal collaboration with our team. </li></ul></ul>Nice to Have <ul><li>Educational background in Hotel Management, IT, or Business.</li><li>Experience writing technical documentation to document issue types and solutions. </li></ul>What We Offer at RoomPriceGenie &#x1F4AA; At RoomPriceGenie, we don&#x2019;t just offer jobs; we offer an adventure! &#x1F680; Join us in an exciting startup atmosphere where you can grow your career while changing the world for tens of thousands of independent hoteliers. &#x1F30D; Our global and diverse team is fueled by passion and a shared mission. We thrive in a culture that&#x2019;s all about transparency, respect, and making a real impact together. Here&#x2019;s what you can expect when you become part of our Genie family: <ul><li>Remote-First Model: Work from (almost!) anywhere. &#x1F30D;&#x1F9D1;&#x200D;&#x1F4BB; Some roles need you in a specific country or time zone &#x2014; we&apos;ll always flag that in the job ad. And whenever you like, come co-work with us in Mannheim, Berlin, or Sydney. &#x1F3E2;</li><li>One Team, One Vision, One Goal: We&#x2019;re in this together! &#x1F91D; Our Genies are laser-focused on our mission, collaborating to make magic happen. &#x2728; It&#x2019;s no wonder we score a stellar 9.3 from our team members! &#x1F31F;</li><li>Epic Team Gatherings: Every year, we bring our global crew together &#x1F30E; for a week of networking, brainstorming, and fun. &#x1F389; Plus, enjoy regular hangouts in our offices to keep the camaraderie alive.</li><li>Growth and Development: We&#x2019;re all about lifelong learning! &#x1F4DA; Level up your skills with personal and professional development opportunities. You&#x2019;ll even snag up to three extra days off each year to focus on your growth. &#x1F4C8;</li><li>5 Years? 5 Weeks! Stick with us, and we&#x2019;ll reward your loyalty. After five years, you&#x2019;ll earn an incredible five weeks of bonus vacation time &#x1F3D6;&#xFE0F; to recharge and explore the world. &#x1F30D;</li><li>Birthday Celebrations: It&#x2019;s your day, so take it off! &#x1F382; Celebrate your birthday the way you want, guilt-free.</li><li>Flexible Hours: We get it&#x2014;life happens! &#x23F0; We offer flexible working hours to help you balance your work and personal life seamlessly.</li><li>Wellbeing Matters: Your mental health is a top priority. &#x1F9D8; Every Genie gets access to Headspace, the leading meditation app, to help you cultivate a happier, healthier, and more zen life. &#x1F33F;</li><li>BetterHelp Support: We also offer BetterHelp, a professional online therapy and counseling platform, giving you additional support whenever you need it.&#x1F49B;&#x1F9E0; </li></ul>We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding. Powered by Ashby Privacy PolicySecurityVulnerability Disclosure

Remote Technical Support / Integrations Manager - 6 months contract (m/f/d)

Roster option 1 Start dayEnd dayStart timeEnd timeTuesdaySaturday7:00 AM7:30 PM <ul><li>Engaging and inclusive team environment where you can be yourself while delivering a consistently good shopping experience for our customers</li><li>Support in your leadership role through the Store Leadership Pathway providing the next chapter to your career in retail</li><li>But wait, there&#x2019;s more&#x2026;&#x2026;attractive team benefits &amp; perks with brands you&#x2019;ll know and love!</li><li>Remote package </li></ul>About The Role Our Department Manager roles continue to shape your future to an interesting, fulfilling and exciting career at Woolworths Group. Supported by our Store Leadership Pathway, you will be able to develop your leadership skills and department capabilities to lead your department and continue to build your career. Department Managers are responsible for end to end leadership of their department, fostering a connected, flexible and high performing team committed to serving our customers and communities. As a leader who cares, you will play a key role in the day-to-day functions of the department while working closely with the store leadership team and team members to ensure we provide our customers with a great shopping experience and our team with a great place to work. It&apos;s important to us that everyone has the opportunity to reach their full potential and being a Department Manager is the next step for many towards their career in Store Management or Support, for others it&apos;s the opportunity to become an expert in your field - the choice is yours! What You&apos;ll Do As a Customer Service Manager at Woolworths Supermarkets your customer service, communication and planning skills will help to effectively roster your team to work together to reduce queue wait time, improve customer pickup experience, manage tobacco inventory and legal compliance. What You&apos;ll Bring <ul><li>Ability to engage and role model ways to delight our customers through Everyday ACTs - Acknowledge, Care &amp; Thank.</li><li>Make safety a top priority for team and customers by ensuring correct processes are followed in store</li><li>A strong desire to lead department operations providing leadership support to your team on a day to day basis</li><li>An ability to work well with others through collaboration to achieve great outcomes and grow your knowledge</li><li>Awareness of your own leadership style and desire to grow into a future leader</li><li>An appreciation of the value to working across stores to enable a positive entire shopping experience for our customers</li><li>A curious mindset to develop your own skills and capabilities to support you to take the next step in your career </li></ul>What You&apos;ll Experience Our Team Members are at the heart of everything we do and we&#x2019;re always looking for ways to support your career journey and reward great work: <ul><li>Get ready to level up your skills! Opportunities to grow your career through our Stores Leadership Pathway which provides foundational skills through purposeful exposure, experience and learning</li><li>More time for you to conquer your personal life - We understand that flexibility means different things to different people. Let&apos;s discuss what flexibility looks like to you &amp; how we might be able to support you.</li><li>Workplace support which includes 24/7 access to the Sonder App for you and your family</li><li>Paid parental leave for primary caregivers with access to Grace Papers which provides resources on balancing family &amp; work!</li><li>Take time off when you need it - A progressive and competitive leave policy that gives you more space to focus on what truly matters to you </li></ul>Endless possibilities with Woolworths Group We&apos;re a proud part of the Woolworths Group &#x2013; 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose &#x2013; &#x2018;to create better experiences together for a better tomorrow. Here you&#x2019;ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. Everyone belongs Woolworths Group We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team&#x2019;s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential. We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process. Discover more opportunities with Woolworths Group

Customer Service Manager

About This Opportunity We&apos;re working with a leading foundational AI lab to find experienced support operations managers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks. We&apos;re looking for support operations managers with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs. Compensation: $70/hour Commitment: Flexible, 5-20 hours per week (or more if desired) Location: Fully remote, work on your own schedule Start date: ASAP Qualifications <ul><li> 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting</li><li> Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust</li><li> Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail </li></ul>About Ethos Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities. Key Requirements <ul><li>4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting</li><li>Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust</li><li>Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail</li></ul>

Expert Opportunity - Support Operations Manager ($70/hr, up to $1,400/week)

Make Every Referral Count as a Customer Support Officer Use your communication, coordination and customer service skills to help connect patients with the right care across Metro South Health. About This Role Your new role: As a Customer Support Officer within Central Virtual Integrated Community Care (Central VICC), you&apos;ll play an important role in coordinating referrals and supporting timely access to services across Metro South Health. <ul><li>Coordinate the timely receipt, processing and completion of referrals, ensuring information meets established pathways, guidelines and eligibility criteria.</li><li>Use your strong communication and customer service skills to liaise confidently with patients, referral sources, members of the public and departmental staff by phone and email.</li><li>Work across a range of health information systems, including CHIMS, ERIC, SRWS and RedCAP, maintaining accurate data and cross-referencing referral information.</li><li>Provide high-quality administrative support to the team, managing enquiries, correspondence and documentation while prioritising workloads and meeting required timeframes. </li></ul>About You We&apos;re looking for an organised, people-focused and solutions-oriented professional who takes pride in providing accurate, responsive and respectful customer support. <ul><li>You&apos;re a confident communicator who can build rapport and clearly convey information to a diverse range of patients, carers, referral sources and colleagues.</li><li>You&apos;re highly organised and detail-focused, with the ability to prioritise competing tasks, maintain data accuracy and consistently meet deadlines.</li><li>You have strong administrative and computer skills, including confidence using Microsoft programs and learning new information systems and databases.</li><li>You bring integrity, respect and a team-focused approach, with a commitment to confidentiality, quality service and positive outcomes for patients. </li></ul>Check out our quick tips and application essentials! What We Can Offer You <ul><li>We offer a family-friendly work environment that supports you in making the most of Queensland&apos;s laid-back lifestyle.</li><li>We are renowned for teaching and research excellence with strong relations with Queensland&apos;s leading tertiary institutions.</li><li>We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role</li><li>You&apos;ll have all the benefits of working for Queensland&apos;s world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs. </li></ul>About Us Community and Oral Health Services: Community and Oral Health Services deliver a broad range of quality community-based care and support services to help people improve and maintain their wellbeing and independence as well as oral health services to adults and children. We deliver a myriad of services across Metro South including Hospital in the Home, Rehabilitation, Chronic Disease, Acute Care, Dementia Outreach, Oral Health, and specialist residential care along with delivering numerous other vital community health services. INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care. We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply. We are better together. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Customer Service Officer - Central Virtual Integrated Community Care

About the role This is a newly created role with real scope to shape how the client services function operates. At this stage, the role is highly hands-on. You will be involved in implementing advice, managing open client matters, improving processes and helping support newer team members as the business grows. You will suit this role if you are organised, persistent, comfortable with detail and take ownership of seeing matters through properly. For the right person, this is an opportunity to move into a senior client service and operations role in a small, growing firm where good work is noticed and you can have a meaningful impact. Key responsibilities <ul><li>Manage the implementation of advice, including hands-on work and oversight of associates and financial planning assistants</li><li>Prepare, lodge and track applications and forms, including rollovers, contributions, pension commencements, platform and investment applications, insurance applications and SMSF-related paperwork</li><li>Assist with defined benefit paperwork, including CSC matters</li><li>Keep clients updated on what is in progress and what is needed from them</li><li>Check that each recommendation has been implemented, reconcile it against the advice document, and close the file with complete records</li><li>Own the annual review calendar and make sure no client falls outside their review cycle</li><li>Be a first point of contact for client queries, resolving what can be resolved and routing the rest to the right adviser</li><li>Maintain client records in the CRM so that data is accurate, current and complete</li><li>Identify and raise service issues early, then help resolve them</li><li>Manage ongoing fee arrangements and consent renewals so that no arrangement lapses and every consent is obtained and recorded on time</li></ul>About you <ul><li>At least three years&apos; experience in financial planning client services, implementation or practice administration</li><li>Hands-on experience implementing advice, including rollovers, platform and investment applications, pension commencements, contributions, and preferably insurance applications</li><li>Confidence dealing with super funds, platforms and insurers, with the persistence to follow matters through</li><li>Strong attention to detail and the ability to work to deadlines across a large number of open matters</li><li>Clear, warm written and verbal communication skills</li><li>Organised, with a reliable system for tracking a lot of open matters at once</li><li>A high level of ownership and accountability, suited to a small team where the work is hands-on and the role can vary day to day</li></ul>Benefits <ul><li>Additional 5 days of leave at the end of the year, 2 days of wellness leave and your birthday off</li><li>Flexibility to work from home 1 day per week</li><li>A fully paid trip to the FAAA Congress each year</li></ul> About us Saikal-Skea Independent Financial Advice is a growing, self-licensed financial advice firm based on the Kingston Foreshore in Canberra. We are genuinely independent. That means we do not receive commissions or kickbacks, we do not charge asset-based fees, and any insurance commissions are rebated to clients in full. Having no conflicts of interest is central to how we work with clients and how we run the firm. Our clients are primarily high-income professionals, business owners and families who value thoughtful, detailed and conflict-free advice as they build wealth and transition into retirement.

Client Services Manager

<a href="https://jobicy.com/company/canonical-ltd" target="_blank" rel="noopener">Canonical</a> is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.
You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.
Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.
Location: Home-based in Singapore. 
<h3>The role entails</h3>
<ul>
<li>Investigate issues reported by customers by researching and escalating issues </li>
<li>Work to resolve complex customer problems related to Canonical’s portfolio of products.</li>
<li>Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.</li>
<li>Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.</li>
<li>Participate in a regular weekend working rotation.</li>
<li>Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.</li>
<li>Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.</li>
</ul>
<h3>What are we looking for in you</h3>
<ul>
<li>Professional written and spoken English with excellent presentation skills</li>
<li>Exceptional academic track record from both high school and university</li>
<li>Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path</li>
<li>Track record of going above-and-beyond expectations to achieve outstanding results</li>
<li>Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)</li>
<li>Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)</li>
<li>Troubleshooting experience:
<ul>
<li>Linux integration with other environments (authentication/directory services, network file systems, etc.).</li>
<li>Ability to navigate effectively stack traces and logs, and advise on next steps.</li>
<li>Solid understanding of OS and Application level bugs and when to escalate to the correct team.</li>
</ul>
</li>
<li>Ability to learn quickly, thrive on change and handle the pressure of a customer facing job</li>
<li>Programming fundamentals in any language.</li>
<li>Ability to travel internationally twice a year for company events up to two weeks long</li>
<li>Extensive Customer support experience is key:
<ul>
<li>Customer needs are top priority.</li>
<li>Communicate professionally, emphatically, clearly and set the right expectations.</li>
</ul>
</li>
</ul>
<h3>What we offer colleagues</h3>
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
<ul>
<li>Distributed work environment with twice-yearly team sprints in person</li>
<li>Personal learning and development budget of USD 2,000 per year</li>
<li>Annual compensation review</li>
<li>Recognition rewards</li>
<li>Annual holiday leave</li>
<li>Maternity and paternity leave</li>
<li>Employee Assistance Programme</li>
<li>Opportunity to travel to new locations to meet colleagues</li>
<li>Priority Pass, and travel upgrades for long haul company events</li>
</ul>
<h3>About Canonical</h3>
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.<a href="https://canonical.com/careers/diversity/identity" rel="nofollow ugc noopener" target="_blank"> Whatever your identity, we will give your application fair consideration.</a>

Dedicated Linux Desktop & Devices Support Engineer, Singapore

You will provide Level 2 IT support across a remote mining operation, supporting users with day-to-day technical issues and ensuring reliable IT services across site. You will work closely with the broader IT function, with training and support provided to help you succeed in the role. You will work on a 4/3 roster, Tuesday to Friday, BIBO Townsville. For candidates based in Brisbane, an 8/6 roster may be available. This is a permanent opportunity for the right person, supporting a lean site-based IT function. Key Responsibilities &#x2022; Provide Level 2 technical support to site-based users &#x2022; Troubleshoot hardware, software, networking and connectivity issues &#x2022; Monitor and maintain site IT infrastructure and network services &#x2022; Escalate complex technical issues where required &#x2022; Support users across a remote mining environment &#x2022; Maintain accurate records of incidents, requests and resolutions About you &#x2022; Strong Level 2 IT support capability in a remote environment &#x2022; Proven networking experience and troubleshooting skills &#x2022; Strong communication and customer service skills &#x2022; Ability to work independently while collaborating with site teams &#x2022; Willingness to learn and develop within the role Why Join this Project? &#x2022; $130,000-$150,000 package &#x2022; Training and support provided by an experienced IT professional &#x2022; Opportunity to move into a permanent position &#x2022; Contract with the view to go permanent optional&#xA0; &#x2022; Immediate start date&#xA0; If this sounds like you, please apply with your CV and we will be in touch accordingly. Supporting a Diverse Workforce We welcome and support all applicants, from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and impairments, and people from different cultural and religious backgrounds. Concentis and the partners we work with, are Equal Opportunity Employers committed to ensuring a working environment where everyone feels included and is treated fairly with respect and equal consideration.

Level 2 IT Support - Remote Support

About The Opportunity Join Flight Centre Travel Group (FCTG) and play a critical role in supporting business-critical systems used by Global Supply and Selling Partners around the world. As a Systems Support - System Analyst, you&#x2019;ll provide third-level support, help drive system uptime and resolution outcomes, and contribute to the ongoing enhancement of key business platforms. Working in a collaborative global environment, you&#x2019;ll partner with stakeholders, vendors, and internal teams to solve problems, improve processes, and support the successful delivery of system changes and enhancements. This Brisbane-based opportunity offers exposure to global systems and the chance to make a meaningful impact across the business. What you will do: <ul><li> Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners </li><li> Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience </li><li> Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems </li><li> Monitor system performance and communicate findings to vendors and stakeholders where required </li><li> Contribute to system enhancements and new projects as a subject matter expert </li><li> Develop and maintain system documentation, knowledge articles, and training resources </li><li> Provide internal training and demonstrations to support effective use of business systems </li><li> Coordinate release management activities with vendors for system modifications and updates </li><li> Execute functional testing and review system modification documentation </li><li> Communicate system issues, outages, and changes to users and vendors globally </li><li> Support software updates, functional enhancements, and change management activities </li><li> Proactively recommend process improvements to increase system effectiveness and business outcomes </li></ul> What you will need: <ul><li> Minimum 1+ years&#x2019; experience in an environment involving information analysis, problem resolution, and business process improvement </li><li> Experience communicating information effectively through written and verbal channels </li><li> Experience participating in meetings with business representatives and stakeholders </li><li> Exposure to travel systems and an understanding of global booking system complexities is desirable </li><li> Customer service experience within a support environment is desirable </li><li> Strong problem-solving, collaboration, communication, and relationship-building skills </li><li> Ability to perform effectively under pressure and manage competing priorities </li></ul> What you will enjoy: &#x1F64B;&#x1F3FE;&#x200D;&#x2640;&#xFE0F;Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -&#x202F;Flight Centre Travel Group is proud to be a certified&#x202F;Great Place To Work&#xAE; Australia New Zealand Pty Ltd &#x1F450;&#x1F3FD; Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status &#x1F389;Development:&#x202F;Individualised Learning &amp; Development pathway options &#x1F527;Access to &apos;LinkedIn Learning&apos; for ongoing skills development: over 24,500 courses in over 20 languages &#x1F3C6;Exclusive Staff Discounts:&#x202F;Accessible via our employee-only portal with 500+ of Australia&#x2019;s leading retailers,&#x202F;health and wellness discounts, financial planning advice, employee share plan and more &#x1F30F;Travel Discounts:&#x202F;Including family and friends - flights, hotels, tours, cruises, travel insurance and more &#x1F48E;Brightness of Future:&#x202F;Career opportunities in a network of brands and businesses across the&#x202F;globe -&#x202F;we promote from within&#x202F;&#x202F; &#x1F966;Corporate Health Discounts:&#x202F;Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities &#x1F31E;Mental Health:&#x202F;Support and Employee Assistance Program for staff and family &#x1F389;Social:&#x202F;Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok 2026, Sydney 2027)&#x202F;&#x202F; &#x1F64F;&#x1F3FC;&#x202F;Giving Back:&#x202F;Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave &#x1F49A;Sustainability:&#x202F;The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment and responsible tourism &#x1F49B; Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave Please Note: applications can only be considered by candidates who are based in Brisbane and can work without restriction or requiring visa sponsorship. Remote working options are not available for this position.

Systems Support - Systems Analyst - South Bank, QLD

We&#x2019;re the Health Insurance Fund of Australia, but our friends call us HIF and we have an exciting opportunity for a Graduate Service Desk Analyst with great people skills, to join our team. What We Are Looking For In You We&#x2019;re looking for someone who is curious about technology, enjoys helping people and is keen to develop their IT skills. You&#x2019;ll bring a positive, can-do attitude, good communication skills and a willingness to learn and take on new challenges. Whether you&#x2019;re a recent graduate or TAFE-qualified, you&#x2019;ll have the opportunity to learn from experienced IT professionals and build hands-on skills across service desk support, cyber security, systems, AI, automation and more. Most importantly, we&#x2019;re looking for someone who is curious, adaptable and eager to grow their technology career with us. This is a full time, permanent position. Key Responsibilities <ul><li>Provide friendly, professional and timely support to HIF employees with day-to-day technology requests and issues.</li><li>Log, triage and resolve service desk requests, escalating more complex issues when required and keeping users informed along the way.</li><li>Assist with troubleshooting hardware, software, Microsoft 365, telephony and mobile device issues.</li><li>Build practical experience across IT operations, cyber security, software development, artificial intelligence, automation and emerging technologies.</li><li>Identify opportunities to improve the employee technology experience, productivity and support processes.</li><li>Assist with ICT projects, systems administration, solution delivery and technology improvement initiatives.</li><li>Support cyber security activities, including patching, vulnerability management, security awareness and secure technology practices.</li><li>Work alongside the Head of IT &amp; Information Security, IT Manager, Business Solutions, Information Security, Development and Testing teams as required. </li></ul>Please read the full position description attached for more specifics about the role. About HIF HIF is a close-knit, member-owned organisation with a team of 125 passionate employees, headquartered on Stirling Street, just a stone&#x2019;s throw from the Perth CBD. We are a values-driven organisation where our culture is built on trust, open communication, and supporting each other to do our best work - because we know that when our people thrive, so do our members. In 2025, HIF was recognised as an Employer of Choice, acknowledging our commitment to creating a workplace where people feel supported, valued and able to thrive. We have also proudly held Inclusive Employer certification from the Diversity Council of Australia since 2023. While these certifications matter, what matters most to us is that they reflect the real, everyday experience of our people. At HIF, inclusion and culture are not just policies or frameworks - they are lived through the way we lead, support one another, and show up for our people each day. Joining HIF means contributing to a workplace where people feel supported, challenged, and inspired to make a real difference every day. As a Member Of Our Team, You&#x2019;ll Enjoy <ul><li>A generous 13% superannuation contribution</li><li>Subsidised health insurance cover</li><li>Flexibility of Working from Home (WFH) days, Additional Purchased Leave and Nine Day Fortnight</li><li>Birthday leave to celebrate your special day</li><li>A variety of leave entitlements, including cultural, reproductive, volunteering leave and more</li><li>Fun and inclusive social events through our Social Club</li><li>Study assistance to support your learning</li><li>PAW Days - bring your furry friend to work!</li><li>A modern, community focused office close to Perth CBD with excellent transport access </li></ul>To apply for this opportunity please visit https://www.hif.com.au/careers-at-hif Applications close 7 October 2026. Aboriginal and Torres Strait Islander peoples are encouraged to apply for this opportunity. HIF encourages cultural diversity and is an equal opportunity workplace. We are committed to creating an inclusive culture for all employees.

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