About the RoleWe are seeking talented Customer User Support to join our team and support users of our desktop apps. In this role, you will help users solve challenging technical issues and maximize value from our AI-native browsing experience. As a key member of our technical team, you will provide expert guidance to both users and internal teams while driving improvements to customer journeys, in-product workflows, and support processes.Key Responsibilities<ul style="min-height:1.5em"><li>Serve as the dedicated technical resource for desktop browser users, providing troubleshooting assistance and guidance on optimal use of the platform.</li><li>Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse.</li><li>Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed.</li><li>Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.</li><li>Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.</li></ul>Essential Qualifications<ul style="min-height:1.5em"><li>3+ years of experience in technical support engineering roles, with a focus on application development.</li><li>Proven ability to identify technical pain points in both our solutions and our customers’ implementations.</li><li>Experience leveraging AI tools to optimize workflows and improve team efficiency.</li></ul>Nice to have<ul style="min-height:1.5em"><li>Strong track record of building relationships with customers and cross-functional teams to drive performance improvements.</li><li>Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success.</li><li>Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively.</li><li>Preference for deep-dive projects that involve chasing down problems and understanding diverse use cases.</li></ul>

Senior Support Specialist/Customer Success, Desktop Perplexity (London, Belgrade, Berlin)

Azelis is seeking a talented and commercially focused Sales Manager to join our Pharma, Healthcare &amp; Nutraceuticals team based in the UK. This home-based, full-time permanent role will focus on building strong customer relationships, develop new business opportunities, grow sales and margins, and represent Azelis with professionalism and market insight. If you are passionate about innovation, thrive on challenge, and want to help shape solutions for our customers, we would love to hear from you. Job Purpose <ul><li>To generate increased sales and margins through further growth and development of the ingredient&#x2019;s portfolio.</li><li>To manage, develop and understand the needs of the customer base, making regular contacts with these accounts to build, maintain and manage relationships with key contacts at both a technical and commercial level.</li><li>Developing project pipeline opportunities and management and follow up of these with the customers, review regularly with the Business Manager and present at team meetings.</li><li>To set and agree annual sales budgets in line with business development strategy. </li></ul>The role <ul><li>To manage, develop and understand the needs of a growing customer base, making regular visits to these accounts and building, maintaining, and managing relationships with key contacts at all levels.&#x202F; </li><li>Negotiate prices and volumes with customers to maximize returns to the business.</li><li>Agree on and achieve annual sales budgets with the Business Manager&#x202F; </li><li>Work with the Product Managers to develop our portfolio of specialized raw materials.</li><li>Gather, analyse, interpret, and present market, product, competitor and industry data to enable development of the forward strategy of the business.</li><li>To visit and represent the company at trade fairs, exhibitions and conferences, networking with representatives from a broad range of companies.&#x202F; </li><li>Pro-actively monitor and review payment terms against customer portfolio, ensuring that payment terms and methods are adhered to, keeping business risk to a minimum. Ensure that payment terms and cash flow implications are considered at time of negotiation for all new and existing business.</li><li>Full use of our CRM business tool&#x202F;&#x202F; </li></ul>Key Skills <ul><li>Bachelor&#x2019;s degree in relevant field&#x202F; </li><li>3 plus years of experience in a commercial role in the relevant industry&#x202F; </li><li>A working knowledge of Nutraceutical regulations&#x202F; </li><li>Excellent communication skills&#x202F;&#x202F; </li><li>Proven analytical skills.&#x202F;&#x202F; </li><li>Fluent in English&#x202F;&#x202F; </li><li>Negotiation skills&#x202F;&#x202F;</li></ul>

Sales Manager - Pharma & Healthcare

About Rancho BioSciences, LLC Rancho BioSciences is a fully remote provider of biomedical data curation and data science services for pharma and biotech, spanning drug discovery through translational research. Our teams of scientists, data engineers, and software experts deliver end-to-end solutions across data curation, management, mining, and analysis to help customers accelerate R&amp;D. We partner long-term with blue-chip clients and emerging biotechs around the world, bringing scientific rigor, quality, and a customer-first mindset to every engagement. About The Role <ul><li>Rancho BioSciences is seeking an early/mid-career business development professional to drive business growth in the European Region. </li><li>This role will drive Rancho&#x2019;s business growth in biotech and small/mid-sized pharma and life science organizations. The ideal candidate will have experience selling data science, bioinformatics, informatics, and consulting products and services into these customer segments. This is an excellent opportunity to grow as part of a dynamic and collaborative global team in a fast-paced environment. </li></ul>What You&apos;ll Do <ul><li>Sell the entire Rancho portfolio of data, analytics, and informatics services and products to biotech, small/mid-sized pharma, and life science companies. These include, Bioinformatics, curated databases, data engineering services, and data strategy consulting services. </li><li>Identify new potential business prospects and build a pipeline of opportunities through various activities including leveraging network, desk-bound research, cold calling, attending events, networking, etc. </li><li>Meet/exceed assigned quarterly and annual sales targets assigned for your territory. </li><li>Identify/contact/nurture key decision makers at prospect and existing accounts and facilitate meetings with the technical teams and senior leadership as required. This role will collaborate extensively with our technical and solutioning teams, and the business unit heads in engaging with clients in a consultative approach. </li><li>In both existing and new accounts utilize strong sales skills throughout the sales cycle to understand client needs, identify opportunities, coordinate presentations, work with solutioning team to share client-facing proposal, and close deals. </li><li>Utilize strong interpersonal skills to negotiate contracts and/or proposals and build long-term relationships with both clients and internal partners. </li><li>Using CRM, maintain up to date sales information, visit reports, forecasts/pipelines, report individual sales results and analysis/interpretation of sales trends. </li></ul>Qualifications Required <ul><li>You are a collaborative, pioneering hunter, not afraid to roll up your sleeves </li><li>Experienced in selling data and informatics services and products to Pharma and Biotech companies</li><li>Minimum 2 years of Sales experience in the Life Sciences industry; ideally with experience selling data and informatics services and products to Pharma and Biotech companies</li><li>A solid understanding of drug discovery and development, and a strong scientific background</li><li>A strong network including leaders and decision makers in European Biotech/Pharma hubs</li><li>Familiarity with scientific data ecosystems, AI/analytics, or digital R&amp;D platforms</li><li>Experience working in a global organization spanning multiple time zones and cultures</li><li>You are a true team player who inspires others with unquestionable integrity and professionalism, combined with an obsession with customer-centricity </li></ul>Nice to Have <ul><li>Advanced degree in Life Sciences</li><li>Fluent German language skills </li></ul>Note: the salary range for this role refers to Base Salary only. This position will also be eligible for a performance-related bonus, defined by sales targets and an annual Sales Compensation Plan. More information available through the interview process.

Business Development Manager - Europe

About Us Endpoint is an interactive response technology (IRT&#xAE;) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE&#xAE; platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia. Position Overview The Project Manager is the primary client interface for client implementations, from initial engagement to study closedown. Project Managers are responsible for managing projects through the software development lifecycle and through study maintenance while working collaboratively with teammates and maintaining exceptional client satisfaction. As a Project Manager, you are the primary point of contact for our clinical trial sponsor and CRO clients from the moment their Randomization and Trial Supply Management (RTSM) system goes live through the life of the study. You own the day-to-day client relationship, the project plan, and the coordination across internal teams needed to keep the trial&apos;s randomization and drug supply operations running smoothly. This is a delivery and relationship-management role, not a system-build role: you inherit a validated, go-live-ready RTSM system from the BSA and study build team, and you are accountable for everything that happens with that system in production &#x2014; change requests, user management, ongoing supply strategy conversations, issue triage, and study close-out. *This position can be based remotely within UK* Responsibilities <ul><li>Serve as the single point of contact for the client (sponsor/CRO) for all RTSM-related activities post go-live, building trusted, long-term relationships across the life of the study. </li><li>Lead recurring client status calls and steering committee meetings; own the agenda, minutes, and action item tracking. </li><li>Manage the end-to-end change control process for live systems: intake change requests, scope impact, coordinate with Design/Build, QA, and Biostatistics, and drive changes through validation and deployment. </li><li>Own the project plan, timeline, and RAID (risks, actions, issues, decisions) log for each assigned study post go-live. </li><li>Coordinate site and depot user provisioning, training refreshers, and access issues in partnership with the Help Desk and Training teams. </li><li>Monitor drug supply forecasting, inventory thresholds, and resupply strategy conversations with the client, escalating operational risk proactively. </li><li>Manage study amendments (protocol amendments, dosing changes, new sites/countries, IP updates) from client request through implementation. </li><li>Coordinate UAT (user acceptance testing) for any post-go-live system changes with the client and internal build teams. </li><li>Track and communicate study metrics (enrollment, randomization, supply status) to the client and internal leadership. </li><li>Own financial tracking for the account, including change order scoping, budget tracking, and invoicing coordination with the client and internal finance. </li><li>Lead study close-out activities: final reconciliation, system decommissioning, archival, and lessons-learned reviews. </li><li>Act as the internal advocate for the client, partnering with Sales, Design PM, Programming, QA, and Regulatory to resolve issues quickly. </li><li>Maintain audit-ready documentation in accordance with GxP, 21 CFR Part 11, and internal SOPs </li></ul>Authority <ul><li>The Project Manager has the authority to assess and manage risks associated with assigned client IRT systems and change requests, and to make informed decisions and recommendations within defined project, client, and governance frameworks </li></ul>Accountabilities <ul><li>Demonstrate consistent, accurate, and timely completion of all responsibilities.</li><li>Effectively utilise available resources to drive timely study delivery while maintaining clear oversight, accountability, and appropriate documentation. </li></ul>Education Experience: <ul><li>2+ years of Project Management experience in clinical trials, RTSM/IRT, clinical supply chain, or a related life sciences/technology field </li><li>2-4 years&#x2019; experience in the life science industry </li><li>Previous experience working in a fast-paced, entrepreneurial environment preferred. </li><li>Familiarity using SQL a plus </li></ul>Skills <ul><li>Strong attention to detail and quality-focus </li><li>Strong customer service orientation </li><li>Excellent organizational and time management skills </li><li>Good communication skills </li><li>Excellent organizational skills </li><li>Strong interpersonal skills with the ability to work effectively with a wide variety of professionals </li><li>Able to work on multiple assignments with moderate supervision </li></ul>&#xA3;45,000 - &#xA3;50,000 a year Endpoint Clinical does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Endpoint Clinical will be considered Endpoint Clinical property, and Endpoint Clinical will not pay a fee should it hire the subject of any unsolicited resume. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Project Manager

Department: Client Success Reports to: Head of Client Success Job title: Senior CSM / Account Manager Salary: &#xA3;55,000-&#xA3;60,000 base; OTE up to &#xA3;80,000 Employment Type: Full-time Location: Remote, UK-based, with monthly London meetups About Gocertify Gocertify is a bootstrapped UK tech start-up helping brands run smarter, more targeted reward campaigns. We verify eligible audiences such as students, key workers and seniors, so brands can move away from broad discounting, protect brand value and offer the right rewards to the right customers. We are trusted by 500+ brands, including Samsung, Sainsbury&#x2019;s and FARFETCH. We work with 2m+ shoppers a year, drive &#xA3;125m+ in retail sales, and have grown profitably and bootstrapped since 2020. We are a team of around 20 people, working remotely with monthly meetups in London. We care about staying close to our customers, understanding their goals, and helping brands run targeted discounts that deliver real value. Why this role exists Our Client Success team works with a strong portfolio of major e-commerce brands, many of which already see real value in Gocertify. There&apos;s also a lot of growth in that book still to unlock - well-known brands doing a fraction of what they could, where the opportunity is there for someone to go and find it. We are hiring a Senior CSM / Account Manager to help unlock that growth. You will inherit a focused book of high-value and high-potential brand accounts. Some are already commercially significant today, while others have much more value to unlock. This is a commercial role first. You&apos;ll protect what&apos;s already working while finding the real growth in the book - spotting where an account could be doing more, then doing the work to get it there, whether that&apos;s a stronger campaign, a new market, or bringing the right people on board. We do not currently separate Account Management from Client Success, so this role sits at the intersection of both. You will fully own the client relationship while driving the commercial strategy needed to turn this book of business into meaningful growth. Role and scope As a Senior CSM / Account Manager, you will own a portfolio of brand accounts and be accountable for driving retention, adoption and revenue growth across them. You will work closely with the Head of Client Success to identify the accounts with the most potential, build structured account plans, run commercial client conversations, and make sure that growth opportunities are identified and progressed. You will need to combine strong relationship management with strategic thinking. That means understanding what marketing, ecommerce, CRM, loyalty and partnership teams are trying to achieve, then shaping practical campaign recommendations and commercial opportunities around those goals. You will be expected to hit the ground running, quickly understand where the biggest opportunities are, and build momentum with clients who have the potential to grow with Gocertify. What You Will Focus On Own and grow your portfolio You will work on <ul><li>Prioritising your time across a broad portfolio based on value, risk and opportunity.</li><li>Building account plans that connect client goals to practical revenue opportunities.</li><li>Running structured QBRs that are commercially focused.</li><li>Identifying and progressing expansion, upsell and cross-sell opportunities across both established and high-potential accounts.</li><li>Owning a growth and retention target across your book, and reporting against it.</li><li>Keeping CRM records, next steps and opportunities accurate and up to date. </li></ul>Own renewals and reduce churn You will work on <ul><li>Managing renewals across your portfolio and identifying risks early.</li><li>Using client feedback, usage data and commercial judgement to understand account health.</li><li>Holding commercial conversations around value, performance, contract terms and next steps.</li><li>Working with internal teams to resolve blockers that may affect retention.</li><li>Building practical plans to reduce churn and improve client outcomes. </li></ul>Help clients get more from Gocertify You will work on <ul><li>Helping clients connect their goals to practical campaign recommendations.</li><li>Supporting clients to launch, improve or expand targeted discount campaigns.</li><li>Identifying where adoption is low and building practical plans to address it.</li><li>Running early check-ins after launch to make sure clients are set up for success.</li><li>Spotting friction in the client experience and helping remove it. </li></ul>Bring insight back into the business You will work on <ul><li>Sharing client feedback with Sales, Product and Partnerships.</li><li>Flagging common challenges, requests and growth blockers.</li><li>Helping the team understand which client segments, use cases or campaigns are creating the most value.</li><li>Contributing ideas that improve our product, positioning and account management approach.</li><li>Helping build the processes and playbooks that make Client Success more consistent as we grow. </li></ul>Requirements <ul><li>Established experience in a commercially accountable Client Success, Account Management or equivalent role, ideally in SaaS or subscription</li><li>Experience in, or a strong working understanding of, the retail, e-commerce or affiliate/partnerships landscape.</li><li>A track record of carrying a commercial target and hitting it (tell us your targets in your CV and how you performed, year on year)</li><li>Experience owning renewals and the commercial conversations around them - pricing, contract terms, holding value under pushback</li><li>Managed a broad, mixed book of accounts with real commercial value - breadth across varying sizes matters more than depth on a few, but not high volumes of tiny deals</li><li>A data-informed approach to spotting client risks and opportunities</li><li>Strong prioritisation - you can triage a large account list and focus on where the value is</li><li>Confidence with CRM data and disciplined pipeline tracking</li><li>Excellent written and verbal communication, with clients and internally</li><li>A bias towards action and ownership - you move things forward without being chased</li><li>Comfort working in a fast-moving, lightly structured environment - as happy building a process that doesn&apos;t exist yet as following one that does </li></ul>Who Will Thrive In This Role This role is a strong fit for someone who can combine deep client understanding, strong commercial execution and a modern way of working. <ul><li>Strong discovery and client understanding: You&#x2019;re excellent at understanding what a retailer is trying to achieve, both at a business and individual stakeholder level. You ask good questions, get beneath surface-level requests and identify where Gocertify can create the most value.</li><li>Strategic solution-selling: You can turn client objectives into a clear recommendation. That means connecting Gocertify&#x2019;s features to the client&#x2019;s goals, then telling a compelling story about why that solution makes sense. You&#x2019;re comfortable using data, ROI forecasts and persuasive commercial thinking to convince clients why they should care.</li><li>A modern, forward-thinking operator: You are excited by smarter ways of working. We use data, internal systems, automation and increasingly AI-enabled workflows to understand clients, spot opportunities and manage accounts more effectively. You don&apos;t need to be an AI expert, but you do need to be curious and keen to use it - it&apos;s core to how we work here. </li></ul>Work environment and tools <ul><li>Fully remote, UK-based, with monthly in-person meetings in London.</li><li>Core working hours: 10am-4pm UK time, with flexible remote work.</li><li>Some travel to client meetings and industry events.</li><li>Tools include; Airtable, Apollo.io, Front, Metabase (Analysing client performance) as well as our Client Hub (our custom-built app to manage clients) </li></ul>Benefits <ul><li>Salary: &#xA3;55,000 - &#xA3;60,000; OTE up to &#xA3;80,000</li><li>25 days annual leave + UK bank holidays</li><li>Private health insurance with AVIVA, including optical and dental cashback and the option to self-fund partners/dependents</li><li>EMI share options</li><li>Work-from-home budget</li><li>Flexible remote work in many countries around our core hours, 10am-4pm UK</li><li>Unlimited access to coworking spaces in 48+ countries through Hubble</li><li>Access to incredible Gocertify offers</li></ul>

Senior CSM / Account Manager

About The Role We have an exciting opportunity for a proactive and driven individual to join as an Account Manager for the UK Strategic Accounts team. This is a key position within the business, so we are looking for an ambitious, customer-focused individual with experience managing large-scale accounts to come and be part of this amazing team! Working across the wider packaging teams and supporting a Strategic Account Manager, you will use your experience and intuition to build and establish relationships with some of our largest accounts in line with our growth strategy. This is a true strategic account management role, working in partnership with key clients as a trusted advisor - from reviewing existing products to delivering regular commercial insights, service reviews and supporting tender processes and proposals. As a strong sales professional and a natural &#x2018;people-person&#x2019;, you will thrive on networking with existing clients and customer sites to unlock new growth areas across the organisation. Working closely with our Design and Innovation teams, you will identify tailored ways to support customer objectives, drive revenue and ultimately delight our customers. You will be home-based, but there is a strong focus on travelling across the country. So, if you have experience within account management, have the tenacity and spirit to work in a fast-paced role, and are eager for a new challenge &#x2013; then we might be looking for you! About You <ul><li>Proven success, knowledge and experience managing large accounts in a strategic B2B environment; packaging experience is desirable but we welcome transferable sector experience</li><li>Strong business acumen, analytical capability and negotiation skills with the ability to interpret insights, drive account plans and handle commercial complexity</li><li>Ability to build and maintain strong working relationships with colleagues, clients and senior stakeholders across multiple functions</li><li>Confident communicator with the ability to deliver dynamic, professional presentations and lead high-level commercial reviews</li><li>Self-motivated professional with the ability to work independently and remotely, holding a full driving license with the flexibility to travel across the UK &amp; Ireland </li></ul>Benefits <ul><li>Competitive salary</li><li>Discretionary bonus</li><li>Car allowance</li><li>25 days holiday plus bank holidays </li><li>Pension scheme, life assurance and income protection</li><li>Employee Assistance Programme</li><li>Employee Discounts</li><li>Cycle to work scheme </li></ul>Location: This is a remote role with regular travel across the UK &amp; Ireland. About Us We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! Fair recruitment at DS Smith To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria. As a Safety&#x2011;first employer, we are committed to maintaining the highest standards across our operations. Our approach to safety means going beyond minimum legal requirements and focuses on continuously elevating how we work safely - every day, at every level. Shortlisted candidates will be asked to complete a brief safety questionnaire as part of the selection process. This helps us ensure that everyone who joins our team shares our focus and commitment to design, operate and maintain injury-free workplaces for our employees and everyone who enters our facilities. #DSMISC

Account Manager - National Accounts

Overview Ortus Health provides remote medical coding, pharmacy, and GP triage services to NHS GP practices across the UK. We&apos;re looking for a **Remote Care Coordinator &amp; Administrator** to support our remote triage service across the practices we work with. This is a genuinely hybrid role and it&apos;s central to keeping patient triage moving smoothly between practices and our clinical team. You&apos;ll be the person making sure triage tickets are tracked, accurately recorded, and routed to the right GP, and that patients receive and complete the questionnaires our clinicians need ahead of review. Your focus is coordination, accuracy, and keeping the workflow on track. The role is fully remote and full-time, and we supply all equipment. Career progression and professional development are actively supported. Responsibilities <ul><li> Monitor and manage the volume of incoming triage tickets across the GP practices we support, ensuring each is actioned within agreed timeframes.</li><li> Accurately record and update information and triage data across clinical systems (EMIS, SystmOne, Docman).</li><li> Route and reassign triage tickets to the appropriate GP.</li><li> Send patient questionnaires, track their completion, and ensure they&apos;re ready for GP review.</li><li> Maintain accurate records and documentation in line with information governance standards.</li><li> Provide general administrative support across the Ortus services</li><li> Liaise with practice staff and our clinical team to keep workflows running smoothly and flag issues early. </li></ul>Requirements <ul><li> Prior experience in a GP practice is essential.</li><li> Hands on experience with clinical systems</li><li> Strong organisational skills and the ability to manage a high volume of tasks accurately in a remote setting.</li><li> Excellent written and verbal communication, for working with both patients and healthcare professionals.</li><li> Confident with computers and office software.</li><li> Self-motivated and proactive, with the ability to work well within a remote team.</li><li> A calm, accurate, detail-focused approach &#x2014; much of this role is about making sure nothing slips through the cracks. </li></ul>As an NHS supplier handling patient-identifiable data, this role requires: <ul><li> The right to work in the UK.</li><li> An enhanced DBS check (we will arrange this).</li><li> Completion of data security and information-governance training (provided by us).</li><li> A private, secure space to work from home. </li></ul>Benefits Working hours: 08.00-13.00 <ul><li> &#xA3;13 per hour</li><li> 28 days&apos; paid holiday per annum (including bank holidays)</li><li> Company pension</li><li> All equipment supplied</li><li> A genuine opportunity to grow within an agile and vibrant business</li></ul>

Remote Care Coordinator & Administrator

Job Description At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn&#x2019;t just in the hands of big brands - we need to try to help small businesses and creative individuals too. We&apos;re looking for a Security &amp; Trust Specialist to join Pencil at a pivotal moment of growth. This is a hands-on, technical role for someone with a background in desktop support, IT systems administration or a similar technical operations role who is now building a career in security. You&apos;ll own the day-to-day security operations that keep Pencil safe &#x2014; endpoints, identity and access, cloud and SaaS security &#x2014; and you&apos;re happy to lend a hand with practical IT and device issues where needed. You&apos;ll work directly with our Head of Security &amp; Trust, who will support your growth into the audit, compliance and vendor-risk side of the role over time. Key Responsibilities <ul><li>Administer and secure endpoints (MDM/Intune, patching, encryption, device compliance), and be willing to pitch in on practical desktop support and device issues when the team needs a hand.</li><li>Own day-to-day identity and access management &#x2014; joiner/mover/leaver processes, least-privilege access and quarterly access reviews across Google Workspace, Microsoft 365, GCP and other SaaS tools.</li><li>Monitor security alerts and logs, escalate promptly, and help investigate and document security events (suspicious logins, compromised credentials, device loss, cloud misconfiguration).</li><li>Support compliance evidence collection in Vanta for SOC 2, ISO 27001 and ISO 42001, working alongside the Head of Security &amp; Trust rather than owning audit strategy yourself.</li><li>Help gather evidence for vendor and customer security questionnaires, and flag anything that needs escalating.</li><li>Identify and implement practical improvements to monitoring, alerting and access control across cloud and endpoint tooling. </li></ul>Your Background <ul><li>A background in desktop support, IT systems administration or a similar technical operations role, now moving into (or already doing blended IT/security) work.</li><li>Hands-on experience with endpoint management (Intune or similar MDM) and Google Workspace or Microsoft 365 administration.</li><li>Comfortable with cloud basics (GCP, AWS or Azure IAM) &#x2014; you don&apos;t need deep cloud engineering experience, but you&apos;re curious and capable of learning fast.</li><li>Some exposure to compliance or audit evidence gathering (Vanta or similar) is a bonus, not required.</li><li>A security certification such as CompTIA Security+, ISC2 Certified in Cybersecurity or Microsoft SC-900 &#x2014; or clear evidence of self-directed learning if you don&apos;t have one yet.</li><li>A genuinely helpful, practical approach &#x2014; you don&apos;t mind switching between security work and helping a colleague with their laptop. </li></ul>You&#x2019;ll Thrive Here If You&#x2026; <ul><li>You enjoy being hands-on and don&apos;t mind switching between strategic security work and practical, in-the-moment IT problems (Human).</li><li>You&apos;re hungry to grow a career in security and want to learn from the audits and questionnaires you&apos;ll be exposed to (Owners).</li><li>You take ownership of problems end-to-end and don&apos;t wait to be told what to do (Owners).</li><li>You can explain technical issues simply to non-technical colleagues (Simple). </li></ul>KPIs &amp; Success Measures <ul><li>Access reviews and joiner/mover/leaver tasks completed within SLA, with zero access-control audit findings.</li><li>Endpoint compliance rate (encryption, patching, MDM enrolment) across the device fleet.</li><li>Time-to-close on security incidents and IT/device issues you support.</li><li>Quality and completeness of evidence you contribute to Vanta and vendor reviews. </li></ul>Benefits <ul><li>25 days PTO plus public holidays, although we operate a Flexible Time Off scheme</li><li>Health insurance / private medical cover</li><li>Monthly stipend towards wellness, fitness, and learning and development</li><li>Remote - work from anywhere in your home country</li><li>Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy</li><li>Access to our Pencil office in The Shard, London for UK employees</li><li>Flexible working hours </li></ul>Deep Dive About Pencil Pencil uses AI to make ads. Our mission is to make marketing effective and effortless. We want to become the default way ads get made - because AI ads are 10x faster and cheaper to make, and 2x better performing, than making them without AI. We&#x2019;re called Pencil because we believe AI will be a tool for creative people, not a replacement - it may even be as fundamental a tool in the future as the pencil was in the past. Pencil was founded in 2018 with a team from Google, Facebook and Uber with backing from Sequoia and Entrepreneur First. We were acquired by The Brandtech Group in 2023 to pursue a shared vision of bringing GenAI to the Fortune 500. https://www.trypencil.com About The Brandtech Group The Brandtech Group&#x2019;s mission is to be the best company in the world at helping leading global brands drive growth by connecting content, data and media using technology. It was founded in June 2015 (as You &amp; Mr Jones) by former Havas Global CEO David Jones, with a simple mission to help brands do their marketing better, faster and cheaper using technology. It was renamed The Brandtech Group in January 2022. Today it generates more than $1BN in revenue and is the largest global digital content partner for many of the world&apos;s biggest brands and companies, often using its unique in-housing model. It works with eight of the world&apos;s top 10 global advertisers and 49 of the world&apos;s top 100. Clients include Banco Ita&#xFA;, Danone, Google, Intuit, LVMH, Microsoft, Morgan-Stanley, Netflix, Reckitt, Renault-Nissan, PayPal, TikTok, Uber and Unilever. In addition, the Group invests in cutting-edge technology companies relevant to and with potential in marketing and has been investing in the AI, AR and the metaverse space since 2015. The Group was the first external investor in Niantic (creators of Pok&#xE9;mon Go), alongside investments in AI Foundation (AI digital twins, personalized AI, and deep-fake detection 2018), Automat (AI chatbots, 2016), Elsy (AI media planning, 2016), Jivox (dynamic automated content,, 2016), Crossing Minds (deep learning AI recommendation system, 2017), CreativeX (AI-driven content optimization, 2022), Zappar (AR, 2017), Provenance (blockchain, 2022) and GGP (the world&apos;s largest gaming fund). The Group is one of the most prominent marketing industry voices on the prediction and movement to AI-driven marketing, including Generative AI. It was named one of the World&apos;s Most Innovative Companies 2021 by Fast Company, and by CB Insights as one of the World&apos;s Most Valuable Private Unicorns. https://www.thebrandtechgroup.com

Security Engineer - UK - Remote

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world&#x2019;s biggest brands. About The Role The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes.&#x202F;Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You&#x2019;ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&amp;R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value What You&#x2019;ll Do <ul><li>Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. </li><li>Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. </li><li>Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. </li><li>Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. </li><li>Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. </li><li>Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. </li><li>Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. </li><li>Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. </li><li>Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5&#x2013;50 Enterprise and Commercial-Named accounts with $100K+ ARR. </li><li>Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership </li></ul>What You&#x2019;ll Bring <ul><li>5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role. </li><li>Advanced level of English (Spanish / German / French nice to have)</li><li>Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&amp;R best practices. </li><li>Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus. </li><li>VMCE certification required (may be completed post-hire within an agreed timeframe). </li><li>Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert </li><li>Proven ability to translate business outcomes into technical adoption roadmaps and measurable value. </li><li>Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations. </li><li>Excellent communication, cross-functional collaboration, and stakeholder management skills. </li></ul>What You&#x2019;ll Get <ul><li>25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares</li><li>Private medical, dental, and vision insurance with dependent enrolment</li><li>Life insurance with enhanced coverage and global 24/7 protection</li><li>Income protection after 26 weeks, covering a portion of salary</li><li>Defined contribution pension plan with employer match</li><li>Worldwide travel insurance for business and leisure, with option to enroll dependents</li><li>Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs</li><li>Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O&#x2019;Reilly), mentoring, workshops and learning events like our annual Global Day of Learning </li></ul>Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

Senior Customer Success Engineer

At Bending Spoons, we&#x2019;re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards. In pursuit of this objective, we acquire and improve digital businesses, not to sell on, but to own and operate for the long term. The transformations we make are often deep&#x2014;designed to speed up innovation, benefit customers, and strengthen business performance. Here, hierarchy is minimal and teams are small and talent-dense. We operate established products with the ambition, agility, and urgency of a startup. Across the company, we integrate AI deeply into how we work so that human judgment and machine intelligence reinforce each other. For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That&#x2019;s our promise to such a candidate. A few examples of your responsibilities<ul><li>Shape the B2B sales function. Joining a fast-moving team building a world-class B2B sales function, you&#x2019;ll help define the strategy, approach, and guiding principles that set a new standard for excellence in enterprise sales.</li><li>Curate high-potential leads. Build a portfolio of revenue-driving corporate clients, leveraging the latest AI tools to prioritize where you invest your time for long-term growth.</li><li>Learn the industry inside and out. Understand the incentives, pressure points, and decision-makers of your industry so you can build powerful, profitable relationships.</li><li>Be a credible voice for the product. Speak about it with clarity and confidence. Gather feedback from clients and share insights to help shape future development.</li><li>Follow the data. Keep a close eye on performance metrics to gauge impact and zero in on the highest-value actions and opportunities.</li><li>Stand out at every touchpoint. Deliver outstanding service that builds trust with every client interaction. </li></ul>What we look for<ul><li>Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.</li><li>Drive. You&#x2019;re extremely ambitious in everything you do&#x2014;and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high&#x2014;and rising&#x2014;bar.</li><li>Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You&apos;re always happy to get your hands dirty to help your team. You&#x2019;re reliable, honest, and transparent.</li><li>Proficiency in English. You read, write, and speak proficiently in English. </li></ul>What we offer<ul><li>Incredibly talented, entrepreneurial teams. You&#x2019;ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.</li><li>An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential&#x2014;then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you&#x2019;ve got what it takes, you&#x2019;ll soon be playing an essential role in major projects, too.</li><li>All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.</li><li>Competitive pay and access to company equity at a discount. Typical annual salary offers range from &#xA3;68,579 to &#xA3;112,189 in London and from &#x20AC;54,346 to &#x20AC;82,557 elsewhere in Europe. The lower end of these ranges applies to candidates with little or no relevant experience, while exceptionally experienced candidates may receive offers of up to &#xA3;316,052 in London or &#x20AC;240,330 elsewhere in Europe. Candidates offered a permanent contract may choose to receive part of their compensation in discounted company equity. </li></ul>Commitment &amp; contract Permanent or fixed-term. Full-time or part-time. Location Milan (Italy), London (UK), Madrid (Spain), Warsaw (Poland), or fully remote from eligible countries. The selection process In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. There are no preferential paths beyond what your application demonstrates, and we evaluate every candidate through the same process. Some people hold back because they feel they lack experience or have an &#x201C;imperfect&#x201D; CV. If you like the role and believe you could excel over time, don&#x2019;t self-reject. All applications go through our careers page, which is the only way to be considered. If you pass our screening, you&#x2019;ll be asked to complete one or more tests. They are challenging, may involve unfamiliar problems, and can take several hours. To learn more about what to expect throughout the selection process, you can find additional information here. We set the bar high and won&#x2019;t extend an offer until we&#x2019;re confident we&#x2019;ve found the right candidate. This is why a job may remain open for months or be reposted several times. We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities&#x2014;please let us know through this form. Before you apply If you&#x2019;ve applied before but didn&apos;t receive an offer, we recommend waiting at least one year before applying again. Bending Spoons is a demanding environment. We&#x2019;re extremely ambitious and we hold ourselves&#x2014;and one another&#x2014;to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment. To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long-term work location. It&#x2019;s the best way to rapidly absorb our company culture and build trust with your new teammates. We&#x2019;ll support you with generous travel and accommodation assistance. After that, you&#x2019;re welcome to work from one of our offices, or remotely from approved countries&#x2014;depending on what we agree at the offer stage. If the role speaks to you and you&#x2019;re excited to give your best, we&#x2019;d love to hear from you. Apply now&#x2014;we can&#x2019;t wait to meet you.

Senior sales & account manager

Job Title - Lead, Client Partner DESCRIPTION Shape Pearson&apos;s global Account Management capability, defining the frameworks, standards and operating model that help institutions successfully adopt, realise value from and renew Pearson&apos;s digital learning solutions. Comparable market titles for this opportunity may include Global Head of Account Management, Head of Customer Success, Director of Customer Success, Strategic Accounts Director, Senior Director of Account Management, Director of Strategic Accounts, Global Customer Success Leader, Head of Client Success, Customer Experience Director, Post-Sales Transformation Lead, Director of Customer Retention &amp; Growth, or Enterprise Account Management Director . LOCATION &amp; WORKING PATTERN <ul> <li>Remote role based in the UK or another approved EMEA location.</li> <li>No regular office requirement. UK-based colleagues may utilise Pearson offices where practical.</li> <li>Customer travel is expected and will form a regular part of the role.</li> <li>Working patterns may vary depending on customer and business requirements, with a combination of virtual engagement and face-to-face meetings.</li> <li>Exact location eligibility and expected travel requirements will be confirmed during the recruitment process.</li> </ul> ABOUT THE ROLE Pearson is building a consistent global Account Management capability for International Higher Education. As Lead, Client Partner , you will own the frameworks, standards, operating model and ways of working that turn signed contracts into strong onboarding, adoption, measurable value, renewal readiness and sustainable expansion. This is a senior leadership role combining capability building, customer strategy and people leadership. You will directly lead Customer Delivery Managers while providing functional leadership across Strategic Account Managers embedded within regional sales teams. Your impact will come through creating clarity, driving consistency and implementing practical operating models that work across a diverse international business. You will help establish a repeatable, scalable customer experience that strengthens customer outcomes, improves retention and creates opportunities for long-term growth. Joining at a formative stage of Pearson&apos;s evolution, you will have the opportunity to build processes, establish governance disciplines and shape a global capability that supports institutions throughout their partnership with Pearson. WHAT YOU WILL DO Lead the Global Account Management Capability <ul> <li>Define and scale global Account Management role expectations, competency frameworks and operating standards.</li> <li>Create playbooks, governance models and best-practice frameworks that drive consistency across regions.</li> <li>Develop team operating rhythms, customer engagement standards and success measures.</li> <li>Build scalable models that support onboarding, adoption, value realisation and renewal readiness.</li> </ul> Lead &amp; Develop High-Performing Teams <ul> <li>Lead, coach and develop Customer Delivery Managers.</li> <li>Set clear objectives, expectations and performance standards.</li> <li>Foster a culture of accountability, collaboration and customer focus.</li> <li>Support Strategic Account Managers through functional leadership and capability development.</li> </ul> Drive Customer Outcomes &amp; Renewals <ul> <li>Own the post-contract customer lifecycle from sales handover through onboarding, adoption, engagement, value realisation and renewal.</li> <li>Establish and maintain a comprehensive account-health framework.</li> <li>Strengthen customer governance, success planning and executive engagement approaches.</li> <li>Improve renewal readiness through customer evidence packs, value narratives and success metrics.</li> <li>Identify and support appropriate within-contract growth opportunities.</li> </ul> Partner Across Pearson <ul> <li>Collaborate closely with Sales, Product, Marketing, Customer Success, Implementation Delivery, RevOps and Enablement teams.</li> <li>Ensure alignment across the customer lifecycle.</li> <li>Act as an escalation point for complex customer situations, renewal risks and competitive threats.</li> <li>Share customer insight to inform product, commercial and strategic decision-making.</li> </ul> Influence Strategic Direction <ul> <li>Represent Account Management within central leadership forums.</li> <li>Provide executive insight into customer outcomes, engagement trends, renewal health and portfolio performance.</li> <li>Help shape Pearson&apos;s approach to customer success and long-term customer value creation.</li> </ul> WHY THIS ROLE MATTERS This role enables acquisition-focused sales teams to continue growing new business while dedicated account teams nurture strategic institutional relationships after contract signature. The successful candidate will play a critical role in creating a consistent customer experience, improving retention, driving adoption and ensuring customers realise measurable value from their investment in Pearson solutions. WHAT WE ARE LOOKING FOR Essential Experience <ul> <li>Significant leadership experience across Account Management, Customer Success, Strategic Accounts, Post-Sales or Customer Delivery functions.</li> <li>Experience leading multi-regional or international teams.</li> <li>Proven success designing and embedding customer-facing operating models, standards and playbooks at scale.</li> <li>Strong track record of leading through influence within matrix organisations.</li> <li>Experience developing customer lifecycle strategies that improve adoption, retention and renewal outcomes.</li> </ul> Knowledge &amp; Skills <ul> <li>Deep understanding of customer adoption, value realisation, retention, renewal readiness and account growth.</li> <li>Experience building Account Management systems, frameworks and governance disciplines.</li> <li>Strong commercial acumen and confidence using CRM platforms, customer analytics and forecasting tools.</li> <li>Excellent executive communication and stakeholder management skills.</li> <li>Ability to influence senior leaders and align diverse teams around common goals.</li> <li>Structured, pragmatic and solution-oriented approach to complex business challenges.</li> <li>Strong planning, organisation and prioritisation capabilities.</li> <li>Comfortable working within global, matrixed environments.</li> <li>Digital confidence across technology products and customer success platforms without needing to be a technical specialist.</li> <li>The judgement to challenge constructively, make decisions and bring recommendations rather than waiting for detailed direction.</li> </ul> Desirable <ul> <li>Experience within Higher Education, Education Technology, SaaS or digital learning environments.</li> <li>Knowledge of customer success technologies and account-health methodologies.</li> <li>Experience leading transformation or capability-building initiatives.</li> <li>Familiarity with strategic account planning and enterprise customer engagement models.</li> </ul> WHY JOIN PEARSON? At Pearson, we&apos;re committed to helping learners realise the life they imagine through learning. This is a unique opportunity to build and lead a global post-sales capability, shape the future of Account Management within International Higher Education and create lasting impact for institutions, educators and learners around the world. You&apos;ll have the opportunity to influence strategy on a global scale, develop high-performing teams, strengthen customer partnerships and help shape how Pearson delivers long-term value for customers across the higher education sector. Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world&apos;s lifelong learning company. For us, learning isn&apos;t just what we do. It&apos;s who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Sales Job Family: GOTOMARKET Organization: Higher Education Schedule: FULL_TIME Workplace Type: Remote Req ID: 25840

Lead, Client Partner

About Deskpro Deskpro is a leading provider of helpdesk software, offering an omnichannel customer support platform that empowers organisations to manage their customer communications efficiently. With a robust set of tools, Deskpro helps businesses deliver exceptional support experiences across multiple channels, including email, chat, voice, and social media. Our platform is highly customisable and integrates seamlessly with a wide range of third-party applications, making it the preferred choice for teams worldwide. About The Role We&apos;re looking for a Commercial, customer-focused Customer Success Manager to own a high-volume portfolio of UK &amp; EMEA customers, acting as their trusted advisor, your role will be focused on finding growth opportunities and ensuring a high retention rate across the portfolio, reporting into the Director of Customer Success, based in London. You&apos;ll manage a large and diverse portfolio, spanning SMB to Enterprise customers with different use cases and levels of complexity. You&apos;ll need to adapt your approach based on the customer, balancing proactive relationship management with efficient and scalable coverage across your book. Prioritisation and time management are core to succeeding here. You&apos;ll own your customer relationships end-to-end while working closely with the wider global team, with the opportunity to influence how our coverage and processes evolve as we scale. Please note this is a UK remote role with some travel to the Wimbledon office and to meet clients across the region. Requirements What you&apos;ll be responsible for <ul><li>Owning a high-volume UK &amp; EMEA portfolio across different segments</li><li>Building and closing expansion pipeline, both upsell and cross-sell</li><li>Delivering against retention targets and expansion quotas</li><li>Running Success Plans aligned to customer goals, calibrated to account tier</li><li>Leading QBRs and value reviews for larger accounts; structured lighter-touch cadences for scaled accounts</li><li>Owning renewals for your book, reviewing risk and working closely with the Director of Customer Success to mitigate</li><li>Monitoring health indicators and acting on early warning signs</li><li>Acting as the primary point of contact and trusted partner for your customers</li><li>Collaborating cross-functionally with Product, Support, Solutions and Marketing </li></ul>What we&apos;re looking for <ul><li>2&#x2013;3 years in a B2B SaaS Customer Success Manager or Account Management role, with some exposure to renewal, retention, or upsell targets</li><li>Demonstrated ability to own a high-volume book of business; assessing risk and growth opportunities efficiently</li><li>Ability to confidently engage with technical decision-makers and translate complex product capabilities into strategic business value</li><li>Comfortable working towards commercial targets, with a genuine interest in driving growth and expansion in your accounts</li><li>Experience running QBRs, success planning, and structured cadences at scale; comfortable owning an entire region solo, with strong personal organisation and prioritisation skills to match </li></ul>Comfortable working remotely with strong self-direction - this role requires managing your own schedule and priorities without daily in-person oversight Benefits Why join Deskpro? <ul><li>&#xA3;70k OTE; made up of base, uncapped commission and a quarterly-paid retention bonus</li><li>Employee equity scheme</li><li>25 days holiday + UK Bank Holidays</li><li>Remote-first working, with access to our Wimbledon HQ</li><li>Personal development budget</li><li>BUPA Private Healthcare</li><li>Pension scheme</li></ul>

Commercial Customer Success Manager

We&apos;re hiring for a global technology company that builds the core infrastructure for blockchain technology, enabling secure and decentralized online services. This organization is at the forefront of developing open-source software that forms a key part of the next generation of the internet, aiming to foster a more connected and decentralized digital world. The Role&#x2022; Manage and mentor an End User Support Specialist, setting priorities and supporting their professional growth.&#x2022; Oversee the daily coordination of IT support tickets, acting as the escalation point for complex issues.&#x2022; Provide hands-on end-user support, troubleshooting issues directly and modeling strong service orientation.&#x2022; Drive the adoption of AI and automation within IT support workflows to enhance efficiency.&#x2022; Own IT procurement processes, from vendor selection to ongoing relationship management.&#x2022; Ensure seamless IT onboarding and offboarding for a globally distributed team. What You&apos;ll Need&#x2022; 5+ years of experience in IT support or IT operations, with proven team management or mentoring experience.&#x2022; Proficiency in using AI tools to automate workflows and improve support processes.&#x2022; Experience with user access management in a multi-SaaS environment.&#x2022; Strong understanding of LAN and WLAN infrastructures, including network device management.&#x2022; Familiarity with Linux (desktop and server) and Mac operating systems.&#x2022; Experience with MDM and EDR products. What&apos;s On Offer&#x2022; Competitive salary&#x2022; A remote-first, flexible work environment with self-initiating opportunities.&#x2022; Access to leading experts in the Web3 space for continuous learning and development.&#x2022; Opportunities for team and company-wide retreats. Apply via Haystack today!

IT Support Specialist

Insurance Client Director (Home based) We are hiring! Aon Affinity Consulting welcomes your application for our Client Director vacancy. The successful candidate that joins our team will have an established portfolio of large Corporate clients to manage, with exciting opportunities to nurture and grow those relationships, whilst having the opportunity to support our wider team in successfully securing new clients. We work within a very open and trusted culture, and really pull together as a team to achieve success. We are seeking applicants with client director experience, with a proven track record in consultancy assignments and having managed a portfolio of large global clients in previous roles. At Aon, the Client Director is responsible for the strategic relationship with our client, delivering Aon&#x2019;s depth of capabilities to meet our clients&#x2019; needs and evolving risks. You will be responsible for driving, co-ordinating and managing the provision of service to clients, drawing upon designated service teams and specialist resources and be seen as the &#x201C;Go To&#x201D; person by the client. Although this is a home based role, the nature of the work will require travel to client sites and Aon office locations. This is a fantastic opportunity to join our team at a time when we have lots of activity underway to continue our successful growth of recent years, and I would be delighted to hear from you if you would be interested in learning more about this opportunity. Could this be the opportunity you have been waiting for? Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What The Day Will Look Like The role is within our Affinity Consulting team and provides risk solutions, consultancy to large businesses globally.. Typically, clients will be either a national or a multinational company. The Client will be looking for a relationship with us, who can provide a tailored approach. Our clients typically require bespoke insurance programmes to meet their needs. We have a number of clients who rely on us to provide consultancy services to support them with their strategic aims as they look to use insurance to grow relationships with their customer based. Manage the service provided to clients. Ensure the highest level of service to each assigned client in line with the agreed client service tools. Identify and introduce Aon&#x2019;s products and services to meet the client&#x2019;s needs and understand and communicate each Client&#x2019;s business issues and needs to the service team and other parts of Aon. Build client relationships with key decision-makers. Grow the revenue and profitability of your client portfolio, including meeting annual revenue target for this portfolio. Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. How This Opportunity Is Different This is a great opportunity to build a career in a team with a proven track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to client. You will be supported by an experienced leadership team who want to see you succeed. Skills And Experience That Will Lead To Success ACII or equivalent. Proven experience in the insurance industry, with experience in client relationship management and the core lines of commercial risks is essential. Proven experience in a consultancy engagements Experience managing large, corporate clients is desirable. Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc. Prior experience with sales, fee setting, negotiation and influencing. An effective communicator and presenter. Client focused with a consultative approach and commitment to excellence in the provision of client service. How We Support Our Colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two &#x201C;Global Wellbeing Days&#x201D; each year, encouraging you to take time to focus on yourself. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 2544061

Insurance Client Director (Home-Based)

Customer Service Officer - 14-Month Fixed Term Contract Chime Housing Salary: &#xA3;30,386 - 37 hours per week The Vacancy 37 hours per week - this will be an office-based role, with a review of working from home once probation has been passed Introduction to the role We work with our customers and communities to change lives, and we&apos;re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the &quot;voice and face&quot; of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call centre. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customer-focused and committed to delivering quality services to our residents, and work effectively and proactively with colleagues to give our customers an exceptional customer experience. What&apos;s the role? Key Accountabilities <ul><li>Be the first point of contact for the organisation&apos;s customers, assisting with a range of enquiries and liaising with other staff members as required.</li><li>Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible.</li><li>Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner.</li><li>Focus on creating a first-time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively.</li><li>Apply sound judgement to resolve customer queries in relation to repairs and maintenance. Doing so in a timely manner as well as managing such queries sensitively and effectively through to satisfactory resolution.</li><li>Provide accurate repairs advice to customers.</li><li>Demonstrating empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders.</li><li>Acting as a key point of contact for customer enquiries and signposting customer queries appropriately.</li><li>Ensuring that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers.</li><li>Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer.</li><li>To use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction. </li></ul>What are we looking for? Essential <ul><li>At least 2 years&apos; experience in Customer Service / Reception</li><li>Qualifications in Customer Service / Customer Care</li><li>You will need to maintain a satisfactory basic level DBS check </li></ul>Desirable <ul><li>Knowledge of the housing sector</li><li>Be able to engage effectively with a diverse audience using a varied range of communication tools </li></ul>View Full Job Description HERE Who you&apos;ll work with <ul><li>Responsible to: Customer Service Senior / Customer Service Team Leader</li><li>Department: Customer Service Team </li></ul>What can we offer you? <ul><li>28 days&apos; annual leave (pro rata)</li><li>Employer pension contribution of up to 11%</li><li>Development opportunities</li><li>Comprehensive employee rewards scheme </li></ul>How we work We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click &apos;apply now&apos;, tell us why you&apos;ve got what it takes, and attach a copy of your current CV. Closing date: 16th October 2026 Interviews: Week Commencing 19th October 2026 (Please note we reserve the right to close the vacancy early if we receive a large response.)

Customer Service Officer - 14 Month FTC

Key Details Salary: &#xA3;24,784.50 per annum, paid monthly Benefits: Incentive programme, employee recognition platform, progression opportunities, and an award-winning culture! Opening Hours: Shifts between Monday to Friday, 08:00 to 17:00 with occasional Sunday support on a rotational basis Contract Type: Permanent, full-time (37.5 hours per week) Location: Work from Home, UK-based only Training: 2 weeks between Monday to Friday, 08:00 to 16:30 or 08:30 to 17:00 (fully paid) Start Date: ASAP Please note that we are unfortunately not able to offer sponsorship for this role. What will I be doing? As a Customer Service Representative with Foundever&#xAE; and Kellanova, you&#x2019;ll deliver empathetic, professional support to consumers via both calls and emails. You&apos;ll support English speaking customers, helping them with product questions, quality concerns, and general enquiries for iconic brands including Kellogg&apos;s cereals, Pringles, and Cheez-It. We are dedicated to delivering exceptional service to our consumers and fostering genuine connections. We thrive in a dynamic environment where your outstanding communication skills will shine as you engage with consumers across various channels. You&apos;ll have the chance to leverage cutting-edge AI-powered translation tools that seamlessly integrate into our central database system. This is more than just a job; it&#x2019;s an opportunity to represent iconic brands and make a meaningful impact on consumer satisfaction! Primary Responsibilities <ul><li>Respond with Empathy:&#x202F;Address all consumer inquiries within established timeframes, ensuring each interaction is personalised and empathetic.</li><li>Product Expertise:&#x202F;Develop an in-depth understanding of Kellogg&apos;s, Pringles, and Cheez-It products and services to provide informed assistance.</li><li>Effective Issue Escalation:&#x202F;Recognize when complex issues require escalation to the appropriate departments to ensure timely resolution.</li><li>Professional Communication:&#x202F;Handle all correspondence professionally across various communication channels, maintaining a high standard of service.</li><li>Accurate Documentation:&#x202F;Document all consumer interactions meticulously, adhering to established procedures to ensure consistency and quality.</li><li>Administrative Record Maintenance:&#x202F;Maintain and update all necessary administrative records accurately to support operational efficiency.</li><li>Tailored Solutions: Utilize comprehensive product knowledge to offer appropriate solutions that meet consumer needs.</li><li>Quality Assurance:&#x202F;Meet and exceed quality monitoring standards to maintain the integrity of our service.</li><li>Language Assistance:&#x202F;You will facilitate communication in English and Spanish as needed, utilizing available translation tools and communication channels.</li><li>Performance Goals:&#x202F;Achieve and surpass daily and weekly performance targets, contributing positively to the team&#x2019;s success.</li><li>Ad Hoc Tasks:&#x202F;Complete additional tasks as assigned, with full training provided to support your success in the role. </li></ul>Who are we looking for? We Are Seeking Individuals Who Have <ul><li>Excellent interpersonal and communication skills (verbal &amp; written) to a fluent standard of English, with an ability to personalise communications</li><li>Demonstrated customer service experience or natural aptitude</li><li>Past sales experience in a retail environment is preferred</li><li>Ability to create genuine rapport and show empathy in consumer interactions</li><li>Strong organisational abilities</li><li>Proficiency with MS Word/Excel</li><li>Outstanding communication skills with ability to maintain composure in all situations</li><li>Self-motivated with ability to work independently under pressure to meet deadlines</li><li>Attention to detail is needed on every level and at every aspect of the consumer journey</li><li>Ability to follow a process on a live call </li></ul>Who is Foundever&#xAE;? Foundever&#xAE; is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we&#x2019;re the team behind the best experiences for +800 of the world&#x2019;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Why join Foundever&#xAE;? At Foundever&#xAE;, you&#x2019;ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you&#x2019;re just starting out or bring years of expertise and are looking for a fresh challenge &#x2013; we&#x2019;re committed to ensuring you thrive every step of the way to create your best moments. If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU! Plus, for those aspiring to build a career in customer experience, you&apos;ll be intrigued to discover that Foundever&#xAE; is a place where 84% of people grow. Work from Home Requirements Requirements This role is only offered on a Work from Home basis, however electronic equipment is provided by us. To be eligible to work from home, you must meet the below requirements: <ul><li>You must have a wired/Ethernet broadband connection with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported)</li><li>You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise. This cannot be in a shared space, nor can any other devices be present during working hours (including smart listening devices in the room, such as mobile phones, or any voice command tech). You must also not use any pen/paper or any writing materials. No other people, such as dependants can be in the same room during working hours. </li></ul>How to Apply Customer obsession is at the heart of what we do. If that resonates with you, we&#x2019;d love to hear from you! Please click the &#x2018;Apply now&#x2019; button on this advert and we&#x2019;ll be in touch&#x2026; If your application is shortlisted, you can look forward to experiencing the following journey with us: <ul><li>Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!</li><li>Online Assessment: Complete our quick and simple online assessment, designed to test your written abilities, problem-solving abilities and how you may approach some real-world customer scenarios.</li><li>Interview: Attend a competency-based interview and short written assessment with our Hiring Team via video call.</li><li>Client Meet-and-Greet: Meet with our Client for a meet-and-greet via a video call. </li></ul>Apply Now! We look forward to reviewing your application! Foundever&#xAE; is an equal opportunity and Disability Confident employer. We value our diversity and we&#x2019;re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we&#x2019;ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Edinburgh@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the &apos;Apply now&apos; button on this advert. Any applications sent to this email address will not be considered. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever&#xAE;, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed. [ever] creative. [ever] committed. [ever] connected. foundever.com | Create connection. Value conversation.

Customer Service Representative Remote

About Lendable Lendable is on a mission to build the world&apos;s best technology to help people get credit and save money. We&apos;re building one of the world&#x2019;s leading fintech companies and are off to a strong start: <ul><li>One of the UK&#x2019;s most exciting unicorns with a team of over 800 people</li><li>Among the fastest-growing tech companies in the UK</li><li>Profitable since 2017</li><li>Backed by top investors including Balderton Capital and Goldman Sachs</li><li>Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) </li></ul>So far, we&#x2019;ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers&#x2019; hands in minutes instead of days. We&#x2019;re growing fast, and there&#x2019;s a lot more to do: we&#x2019;re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to <ul><li>Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1</li><li>Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions</li><li>Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting </li></ul>About The Role At Lendable, we&apos;re on a mission to brighten the financial futures of millions of Americans. Since launching our U.S. Credit Card in May 2024, we&#x2019;ve been reshaping consumer credit by blending exceptional talent with cutting-edge technology. We&#x2019;re looking for confident, motivated, and persuasive communicators who thrive on helping customers achieve financial stability. As part of this exciting new chapter, you&#x2019;ll play a key role in defining and managing critical operational processes from start to finish, making a real impact every day Working Hours: Rotating weekly shifts to align with US operating hours: <ul><li>Shift 1: 12:00 PM&#x2013;9:00 PM UK time (Monday&#x2013;Friday). WFH Monday &amp; Friday, Tuesday - Thursday in office.</li><li>Shift 2: 4:00 PM&#x2013;1:00 AM UK time (Monday&#x2013;Friday). - Fully remote. </li></ul>Training: Training will be 4-6 weeks long and held in our London office. The training times will be 10 am - 7 pm Monday - Friday UK time. Holidays: You will receive 25 days annual leave plus 8 days (US holidays + Christmas day guaranteed). Your profile <ul><li>At least 2 years in any industry in a customer-facing role, with a track record of connecting with and helping others.</li><li>You&#x2019;re curious, quick to assess situations, and skilled at finding effective solutions.</li><li>Excellent written and verbal communication skills, active listening and rapport-building abilities.</li><li>You handle conflict gracefully, recover quickly from challenging interactions, and maintain composure.</li><li>Comfortable with technology and quick to learn new software.</li><li>Open to feedback, eager to improve, and adaptable to change in a fast-paced environment.</li><li>Enjoy solving problems independently, multitasking, and improving processes.</li><li>Spanish Speaking, desirable but not essential. </li></ul>What You&apos;ll Be Doing <ul><li>Interacting directly with customers via phone, email, and chat to answer questions and resolve issues with care and efficiency (and to the highest standard).</li><li>Ensuring every interaction reflects our commitment to putting customers first and that customer demand is met when it comes to query resolution.</li><li>Coordinating across internal teams and external partners to drive the success of the US Cards program.</li><li>Interact directly with customers via voice/non-voice as part of your role to ensure customer demand is met and customers achieve first-contact resolution on their query/need.</li><li>Escalating risks or potential risks that may negatively impact good customer outcomes.</li><li>Identifying and recording customer dissatisfaction against Lendables processes and responding appropriately to achieve complaint resolution, where complaint resolution is not possible following complaint escalation procedures.</li><li>Meeting defined individual and team performance targets to ensure delivery of key business and department objectives. </li></ul>Nice to haves <ul><li>Previous experience in financial services or consumer lending environments.</li><li>Familiarity with US-based work environments and customer expectations. </li></ul>Interview Process <ul><li>An intro call with a member of the Talent Team</li><li>Role-specific interview - Onsite</li><li>Final stage interview with the head of department </li></ul>Salary Range: &#xA3;30K&#x2013;&#xA3;39K (includes an allowance for unsociable hours). Life at Lendable <ul><li>Winning team: the opportunity to scale up one of the world&#x2019;s most successful fintech companies</li><li>Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites</li><li>Socials &amp; connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls</li><li>Health coverage: support for your physical and mental wellbeing, including private health cover</li><li>Retirement &amp; savings: long-term financial wellbeing through retirement savings plans</li><li>Employee referral programme: earn a competitive bonus when you refer successful new team members</li><li>Office meals &amp; snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations</li><li>Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations </li></ul>Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog!

Customer Service Specialist (US Cards)

We&apos;re looking for an Account Manager to manage and grow relationships with a portfolio of schools, multi-academy trusts, and education customers across the UK and Ireland. This is an excellent opportunity for a commercially minded relationship-builder who enjoys helping customers succeed while driving retention and revenue growth. ABOUT THE ROLE As an Account Manager, you will be responsible for managing a portfolio of existing customers, driving renewals, and identifying opportunities to expand adoption of Lightspeed solutions. You will build strong relationships with key stakeholders, conduct regular account reviews, and work closely with internal teams to ensure customers receive exceptional service and value from their investment. This role is ideal for someone with experience in account management, customer success, renewals, or sales who wants to grow their career in a fast-paced EdTech environment. Key Responsibilities <ul><li>Manage a portfolio of schools, trusts, and education customers across the UK and Ireland.</li><li>Serve as the primary point of contact for assigned accounts.</li><li>Build relationships with school leaders, IT teams, safeguarding professionals, and operational stakeholders. Lead customer renewal conversations and achieve retention targets.</li><li>Identify cross-sell and upsell opportunities across the Lightspeed portfolio.</li><li>Conduct regular account reviews to ensure customer satisfaction and adoption.</li><li>Monitor account health and proactively address risks to retention.</li><li>Partner with Customer Success, Support, Product, and Sales teams to resolve customer issues and improve outcomes.</li><li>Maintain accurate customer records, forecasts, opportunities, and activities within Salesforce.</li><li>Stay informed on trends and developments within the UK education market.</li><li>Share customer feedback and insights with Product and Marketing teams. </li></ul>ABOUT YOU <ul><li>Bachelor&apos;s degree (preferred)</li><li>2+ years of experience in account management, customer success, renewals, or B2B sales.</li><li>Experience managing customer relationships and driving retention.</li><li>Strong communication and relationship-building skills.</li><li>Ability to manage multiple accounts and priorities effectively.</li><li>Experience using CRM platforms such as Salesforce.</li><li>Strong organizational skills and attention to detail.</li><li>Comfortable working independently in a remote environment.</li><li>Experience working in SaaS, technology, or EdTech.</li><li>Familiarity with UK schools, academies, or multi-academy trusts.</li><li>Experience managing renewal and expansion opportunities.</li><li>Knowledge of safeguarding, digital learning, or education technology solutions. </li></ul>ABOUT US With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed&#x2019;s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com. We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing&#x2014;at work and beyond. Offerings vary by country. ABOUT OUR ATX HQ If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done &#x2013; and a whole lot more. <ul><li>15,000 sq. ft. of open work area, offices, and huddle rooms </li><li>Snacks galore and a private chef serving up lunch Tuesday through Thursday every week </li><li>A state-of-the-art fitness center (with outfitted locker rooms)</li><li>Physical therapist onsite regularly </li><li>Indoor and outdoor casual collaboration spots </li><li>Pet-friendly office environment </li><li>A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun </li></ul>All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?) Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.

Account Manager

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams &#x2014; People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more &#x2014; provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role As a member of our Internal Dispute Resolution team (Escalations) you will help solve our customer&#x2019;s most complex issues. Working in collaboration with a mix of both onshore and offshore teams you will join our complaints team, striving for excellence in every ticket. Working within our Global Complaints Policy you will be responsible for supporting, upholding, and promoting internal policies and processes in order to achieve fair outcomes for customers raising a complaint, and escalating through our customer service teams. You Will <ul><li>Investigate, manage, and resolve escalated customer complaints where first level resolution team members have not been able to resolve in accordance with Afterpay / Clearpay complaint management policy frameworks, including our obligations to regulatory requirements.</li><li>Manage multiple complaint cases simultaneously in an efficient and effective manner in accordance with standard operating procedures.</li><li>Provide support to our front-line team members to help improve first point resolution (and reduce Escalations if possible).</li><li>Stay alert to trends in complaints, customer and front-line team feedback in daily routine; alert Leaders and make recommendations to improve processes as required.</li><li>Develop productive working relationships with a range of stakeholders across the Operations team (and often with Product or Technology stakeholders) to support the resolution of customer complaints.</li><li>Partner with operational leadership to ensure complaint SLAs, efficiency metrics, and quality expectations are being met by offshore support teams. </li><li>Balance quality, productivity and service standards in your day to ensure KPIs are delivered. </li></ul>You Have <ul><li>Minimum of 2 - 3 years experience in Customer Service roles, with specific Escalations / Complaints Experience. </li><li>Experience working in a regulated financial services role under FCA regulations.</li><li>Experience in service delivery in an omnichannel environment - across phone, messaging and social media channels. </li><li>A self-motivated, analytical mindset and thrive in dynamic environments with evolving priorities.</li><li>Strong time management skills.</li><li>Excellent written and verbal communication skills.</li><li>Experience in staying calm and providing support to difficult or vulnerable customers over the phone. </li><li>Strong attention to detail and the tenacity to seek a solution to a problem. </li></ul>We&apos;re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &#x201C;fair chance&#x201D; ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we&apos;re doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we&#x2019;re helping build a financial system that is open to everyone. Privacy Policy

Customer Support Complaints & Escalations Advocate

Cornelis Networks delivers the world&#x2019;s highest performance scale-out networking solutions for AI and HPC datacenters. Our differentiated architecture seamlessly integrates hardware, software and system level technologies to maximize the efficiency of GPU, CPU and accelerator-based compute clusters at any scale. Our solutions drive breakthroughs in AI &amp; HPC workloads, empowering our customers to push the boundaries of innovation. Backed by top-tier venture capital and strategic investors, we are committed to innovation, performance and scalability - solving the world&#x2019;s most demanding computational challenges with our next-generation networking solutions. We are a fast-growing, forward-thinking team of architects, engineers, and business professionals with a proven track record of building successful products and companies. As a global organization, our team spans multiple U.S. states and six countries, and we continue to expand with exceptional talent in onsite, hybrid, and fully remote roles. The Senior Account Manager UK is responsible for owning and growing strategic business relationships with key enterprise and public sector accounts including academia. The Senior Account Manager UK identifies, prospects and develops relationships with key decision makers at target accounts with the goal of influencing demand for Cornelis Networks products through its global network of channel and OEM partners. This role carries a quota and is focused on driving sales from end customers that leverage HPC, data analytics, and AI for mission critical purposes and benefit from the competitive advantages afforded by Cornelis Networks&#x2019; high-performance networking solutions The ideal candidate will bring deep expertise in the HPC/AI ecosystem and a proven track record of influencing large enterprise/OEM engagements across complex sales cycles. This individual will align closely with OEM sales, product, and marketing teams to scale Cornelis&#x2019; presence in AI, HPC, and cloud infrastructure deployments globally. Key Responsibilities:<ul><li>Formulate and execute direct sales strategies to achieve annual sales targets.</li><li>Identify and engage key customers and generate sales opportunities.</li><li>Maintain, manage, and build the sales pipeline in a CRM tool and report progress weekly.</li><li>Work closely with channel sales, partner sales and OEM teams to advance sales opportunities.</li><li>Deliver presentations of company solutions to target end customers.</li><li>Foster close collaboration with internal product, marketing, and sales teams to nurture the pipeline.</li><li>Harness the technical partner ecosystem to extend field reach and enhance customer engagement.</li><li>Offer customer and market feedback to internal product teams for continuous improvement.</li><li>Navigate complex matrix organizations and influence cross-functional stakeholders toward shared business outcomes.</li></ul> Minimum Qualifications:<ul><li>Bachelor&#x2019;s degree or higher in a STEM-related field.</li><li>Minimum of 7 years of experience in technology sales, with a focus on OEM, hyperscaler, or partner-led enterprise sales.</li><li>Proven success in a startup &#x201C;hunter&#x201D; sales environment. Must demonstrate history in sales environment where &gt;50% of leads are self-generated.</li><li>Proven track record of prospecting, building new relationships, and closing multi-million-dollar partnerships with customers.</li><li>In-depth understanding of the technical sales landscape for high-performance network interconnect technologies.</li><li>Strong strategic thinking, planning, and negotiation skills.</li><li>Proficiency in Microsoft Office Suite, Salesforce CRM, lead-generation tools, and use of AI throughout the sales lifecycle</li><li>Exemplary adherence to the highest ethical standards and integrity.</li></ul> Preferred Qualifications:<ul><li>Ability to work independently in a high-growth, entrepreneurial environment.</li><li>Collaborative, relationship-oriented mindset with strong internal and external communication skills.</li><li>Self-motivated and proactive with desire and initiative to drive growth and achieve personal and company goals.</li><li>Comfortable operating within a dynamic high-growth environment.</li></ul> Location: This is a remote role with a preference for candidates based in the United Kingdom. Exceptional candidates located elsewhere in Europe may also be considered. The role requires approximately 50% travel across customer sites, partner engagements, industry events, and strategic meetings throughout the EMEA region. We offer a competitive compensation package that includes base salary, performance incentives and equity participation. At Cornelis Networks, your compensation is only one component of your comprehensive total rewards package. Compensation will be determined by factors such as experience, qualifications, skills, and location relative to the hiring range for the position. Depending on your geographic location, in addition to your total rewards package, you may also be eligible for additional benefits, paid holidays, and flexible work arrangements. Cornelis Networks does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Cornelis Networks is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Sales Account Manager (UK)

Full-time, permanent position based in the United Kingdom. To apply for this role, you must be based in the United Kingdom. Salary &#xA3;45,000 - &#xA3;55,000 (depending on experience). Closing date: Sunday 18th October Industry: Education and Software, with a focus on medical and health professional education. In this role, you will take full commercial and operational ownership of assigned customer accounts, going beyond basic relationship management. You will apply strong commercial judgment to drive contract renewals, identify growth opportunities within the customer account and maintain a deep understanding of each customer&apos;s strategic landscape. Working closely with delivery specialists within the customer success team, you will serve as the primary accountable leader for driving long-term account value, retention and satisfaction. At risr/ our software and services help institutions, such as Universities, Specialist Medical Colleges and regulatory bodies, achieve digital transformation of their assessment processes (written and clinical exams, workplace-based assessments, etc). Requirements Responsibilities <ul><li>Customer Relationship Building: Establishing and nurturing relationships with customer stakeholders at multiple levels in their organisation.</li><li>Account Management: Actively taking complete ownership of the overall health, strategy and strategic development of assigned accounts. This includes proactively identifying risks, unlocking new opportunities, aligning with the customer&apos;s broader business objectives, and ensuring they consistently achieve maximum value from their investment.</li><li>Communication: Acting as the primary point of contact between the customer and risr/ for anything that is not day-to-day support.</li><li>Needs Assessment: Identifying customer needs and ensuring they are met through appropriate risr/ solutions.</li><li>Cross-Selling and Up-Selling: Recognising opportunities to offer additional risr/ products or services that benefit the customer.</li><li>Contract and Renewal Management: Handling contracts, renewals and negotiations.</li><li>Issue Resolution: Addressing and resolving any customer concerns or escalations promptly in collaboration with other team members as required.</li><li>Product Knowledge: Maintaining a good understanding of the risr/ products as they develop and are updated.</li><li>Continuous Improvement: Having a deep understanding of the customer in order to respond and adapt to the way they change and evolve to ensure that we continue to deliver optimal service and value.</li><li>Information Management: Utilising a central platform (CRM) to maintain accurate, up-to-date records for all existing customer accounts. This includes tracking ongoing relationship milestones, renewal timelines, commercial growth opportunities and customer interactions to promote seamless cross-team collaboration, consistency, and transparency across risr/. </li></ul>Accountabilities <ul><li>Customer Retention: Accountable for retaining customers and renewing contracts.</li><li>Customer Satisfaction Scores: Accountable for achieving target satisfaction metrics.</li><li>Revenue Targets from Existing Customers: Accountable for meeting financial goals related to cross-selling and up-selling.</li><li>Accurate Reporting: Providing ongoing transparent and accurate reports on customer health and account status to their team and the rest of risr/ using synchronous and asynchronous methods.</li><li>Customer Advocacy: Ensuring the customer&#x2019;s voice is heard within risr/ to influence product and service improvements by understanding customer needs and contributing to our product development activities. </li></ul>Experience <ul><li>At least 5 years of experience as an account and relationship manager in a customer-facing role, ideally in a SaaS/B2B role.</li><li>Experience and skill in handling contractual negotiations, reconciliations and revisions is preferable. </li><li>Digital Transformation exposure utilising SaaS solutions and services.</li><li>Technical-minded and solution-oriented.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to build a detailed understanding of assigned clients and their evolving business needs.</li><li>Proven understanding of commercial decision-making.</li><li>Knowledge of the UK&apos;s education and business landscape, trends, challenges, opportunities, buying styles, behaviours, practices and approaches is preferable.</li><li>Ability to demonstrate a deep understanding of customer strategies/objectives.</li><li>Ability to take a collaborative approach to relationship building and sales-related tasks. </li></ul>Who we are looking for <ul><li>Culturally: Our self-managed, remote working culture isn&#x2019;t for everyone. Our cultural principles include having a proactive, can-do attitude that is both positive and enthusiastic.</li><li>Technical Skills: Contract negotiation, execution and renewal skills. Aptitude to develop a good understanding of the risr/ products and services range quickly and to translate customer challenges into value-based solutions.</li><li>Problem-Solving Skills: Problem-solving skills and the ability to think on one&#x2019;s feet are essential, as well as the ability to devise commercial, technical, and creative solutions alongside team members.</li><li>Communication Skills: Communicate effectively and set expectations clearly, concisely, and consistently, both internally and externally.</li><li>Time Management: Prioritise tasks, set goals, and allocate time wisely to enhance productivity while remaining adaptable to unexpected events.</li><li>Initiative: Be self-starting and proactive when handling multiple customers.</li><li>Team Collaboration: Routinely work and collaborate with other team members such as sales/marketing, delivery and development to resolve customer challenges and provide feedback on market direction.</li><li>Progressive: A curious, experimental relationship with AI. You try things, reflect on what works, and embed it into how you actually work, not just how you think about working. </li></ul>About us The risr/ mission is to provide technology to enable every ambition. The risr/ platform enables doctors, dentists, nurses, and other health professionals to apply and pay for assessments, be assessed effectively, and advance through their courses and training programmes so they can ultimately provide high-quality patient care and promote health. Our software and services help institutions, such as Awarding Bodies, Universities and Postgraduate Specialty Medical Colleges, achieve digital transformation of assessment processes, for example, written and practical exams and workplace-based assessments. We are growing rapidly in international markets in Australia, Canada, Asia, Ireland and beyond. For example, over 60% of doctors in the UK are assessed using risr/ products. What you can expect at risr/ We keep things brutally simple; we are natural-born collaborators; we&#x2019;re hungry for innovation; and we always do the right thing - even if it&#x2019;s harder or requires us to go the extra mile. As we continue to grow, some business travel will be required to meet our customers in person and nurture strong, effective relationships. Due to the nature of our work and having teams based in multiple time zones, there will be a requirement for the successful applicant to work outside of regular office hours, in the evening / early mornings or on the weekend. We take care to ensure team members are not required to do this regularly, and with our flexible working arrangements, our team manages their regular working time around any out-of-hours work that may be required. Benefits Our people enjoy a very high level of trust, autonomy, flexibility and transparency, including: <ul><li>Work from home, at a co-working space or set up an office near your home. </li><li>Freedom to choose your equipment and training as you see fit.</li><li>Freedom from corporate bureaucracy, which slows people down and stops them from giving their best.</li><li>Access to open-book finances: everyone in the company knows our income, outgoings, what we have in the bank and everyone&#x2019;s salary.</li><li>A generous salary, benefits package (including enhanced parental leave policies based on length of service) and participation in profit share.</li><li>A Health and Wellbeing Allowance of &#xA3;1,200 per annum. </li><li>Confidential mental health support</li><li>Electric vehicle scheme</li><li>Cycle to work scheme</li><li>risr/ pays for your internet. </li><li>risr/ pays for a mobile phone and contract. </li><li>risr/ provides genuinely flexible working and autonomy. </li><li>risr/ allows you to set your working routine to suit you based on your role and team. </li><li>risr/ has no defined maximum holiday allowance - you are free to manage your own time.</li><li>Participation in risr/ profit share. 25% of the profits risr/ makes is split equally between the risr/ employees. </li></ul>How We Hire We want to make sure we&apos;re a great fit for each other! Here is a breakdown of our application and interview process: <ul><li>Application Review: Submit your application by 18th October 2026. Our team will review your application. If we believe you have what we&apos;re looking for, we&apos;ll invite you to the next stage. We&apos;ll send Stage 1 invitations by 23rd October 2026.</li><li>Stage 1: The Intro (Remote): A quick video submission answering a few questions on your own time. Submit these by 28th October. We will send invitations for Stage 2 by 4th November 2026.</li><li>Stage 2: The Group Collaboration (Remote): A practical team interview with other candidates. Save the date: This will take place on 9th November 2026 at 2 pm - 4 pm GMT.</li><li>Stage 3: The Deep Dive (Remote): An interview with some of the team you will work alongside to discuss more about your skills and goals. These interviews will take place in the week beginning 16th November 2026.</li><li>Stage 4: The Final Meetup (In-Person): A face-to-face meeting with some of our UK-based team members. </li></ul>If you believe this is the role for you, please continue filling out the application form. Please note that we want to hear from you as an individual when you are applying to work at risr/, and all content in your application should be original and your own. Only applications with a cover letter will be considered. Come and join us &#x2013; we promise you won&#x2019;t have worked for a company quite like it! risr/ is an equal opportunities employer, and we do not exclude people on the grounds of sex, gender preference or reassignment, pregnancy, parental status, race, marital / relationship status, disability, age, religion, belief or sexual orientation.

Account and Relationship Manager

Job Posting Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We&#x2019;re innovators with impact. We provide expert software and information solutions that the world&#x2019;s leading professionals rely on, in the moments that matter most. We are currently looking for a Technical Support Analyst, to join our team. About the role: As a Specialist in the Customer Service - Technical role, you&apos;ll be advancing your ability to resolve a wider range of technical issues for our customers. You&#x2019;ll assist in the troubleshooting, maintenance, and resolution of technical support cases. Your contributions will help improve customer satisfaction and operational efficiency by addressing more complex issues with increased independence. Responsibilities: <ul><li>Handle escalated technical support inquiries from Specialist I.</li><li>Perform intermediate-level troubleshooting and problem resolution.</li><li>Guide customers through installation and setup of products.</li><li>Document customer cases with detailed notes on troubleshooting steps.</li><li>Collaborate with other departments to resolve intersecting issues.</li><li>Update and maintain internal knowledge bases and support documentation.</li><li>Participate in the training of new technical support specialists.</li><li>Conduct root cause analysis to identify recurring technical issues.</li><li>Communicate with customers regarding resolution status and follow-up.</li><li>Assist in creating support content to assist customers with common issues. </li></ul>Skills: <ul><li>Intermediate Troubleshooting: Enhanced skills for addressing more complex technical problems.</li><li>Product Installation: Ability to guide customers through product installation and setup.</li><li>Detailed Documentation: Improved capability to document support interactions and resolutions.</li><li>Collaboration: Skills to work effectively with other teams and departments.</li><li>Root Cause Analysis: Basic skills in identifying the underlying causes of recurring issues.</li><li>Knowledge Management: Ability to update and maintain internal support documentation.</li><li>Technical Training: Experience in assisting with training for new support specialists.</li><li>Customer Communication: Enhanced ability to keep customers informed on issue resolution.</li><li>Language: Proficiency in German, both written and spoken. Knowledge of any additional language would be considered a plus. </li></ul>If you think that you have the needed requirements click on the apply button to join us and be the difference. If making a difference matters to you, then you matter to us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&#x2019;re getting to know you&#x2014;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Technical Support Analyst (German fluent), CP & ESG Audit & Assurance

<ul><li>27/10/2026</li><li>&#xA3;19,000 per annum</li><li>Apprenticeship - Advanced apprenticeship: level 3</li><li>Roslin, EH25 9RE </li></ul>Apply Now Or View QA Details IT Service Desk Engineer Apprentice - Job Ref: 8382593 Launch your IT career with Network ROI! Are you passionate about technology and enjoy helping people solve problems? Network ROI is looking for a motivated and enthusiastic IT Service Desk Engineer Apprentice to join their growing team. This is an exciting opportunity to gain real-world experience in a fast-paced IT support environment while working towards a nationally recognised Digital Helpdesk Support Level 6 Apprenticeship with QA. You&apos;ll receive comprehensive training, hands-on experience, and support from experienced IT professionals as you develop the technical and customer service skills needed for a successful career in technology. As your confidence and knowledge grow, you&apos;ll take increasing ownership of customer support requests and work towards progression into a permanent Service Desk Engineer position. Responsibilities <ul><li>Provide first-line technical support to customers via phone, email and remote support tools.</li><li>Log, categorise, update and manage IT support tickets using service management systems.</li><li>Diagnose and troubleshoot common IT issues, following documented processes and guidance from senior engineers.</li><li>Support users with Microsoft 365 applications, Windows devices, printers, business software and mobile devices.</li><li>Assist with user account administration, password resets, device configuration and employee onboarding and offboarding activities.</li><li>Help maintain security best practices, including multifactor authentication and endpoint protection tools.</li><li>Respond to system monitoring alerts and identify when issues require escalation.</li><li>Escalate complex technical issues to senior engineers where appropriate.</li><li>Create and maintain clear documentation, knowledge base articles and ticket notes.</li><li>Contribute ideas to improve customer service, documentation, processes and automation. </li></ul>What We&apos;re Looking For <ul><li>Passionate about technology and eager to build a career in IT.</li><li>A strong communicator with excellent customer service skills.</li><li>Curious, proactive and enthusiastic about learning new technologies.</li><li>A logical thinker who enjoys solving problems.</li><li>Organised, reliable and attentive to detail.</li><li>Comfortable working independently and as part of a collaborative team. </li></ul>Skills &amp; Requirements <ul><li>Must be a driver due to the nature and location of the role.</li><li>Experience and confidence with customers and general public.</li><li>Studied Computing, Digital Technologies or a related subject. </li></ul>Working hours: 37.5 hours per week, 8:30am &#x2013; 5pm Benefits <ul><li>30 days annual leave</li><li>Vitality health care</li><li>Death in service benefit</li><li>Discretionary EO bonus scheme</li><li>Company sick pay </li></ul>Future Prospects 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important Information This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Job Ref: 8382593 Apply Now Or View QA Apply Now - IT Service Desk Engineer Apprentice Name(Required) Surname(Required) Phone Email(Required) CV Upload Max. file size: 128 MB. Any additional comments CAPTCHA This field is hidden when viewing the form utm_source This field is hidden when viewing the form utm_medium This field is hidden when viewing the form utm_campaign This field is hidden when viewing the form gclid

IT Service Desk Engineer Apprentice

Amex GBT is a place where colleagues find inspiration in travel as a force for good and &#x2013; through their work &#x2013; can make an impact on our industry. We&#x2019;re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Business Travel Consultant, you&#x2019;ll join our highly skilled remote team, providing outstanding service to our business clients. We&#x2019;re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. What You&#x2019;ll Do <ul><li>Advise and arrange travel for corporate business customers (both individuals and groups) </li><li>Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services </li><li>Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations </li><li>Use various Global Distribution Systems (GDSs), especially Sabre, Amadeus or Galileo</li><li>Ensure compliance to customers&#x2019; agreed travel policy, service provider policies, and regulatory requirements </li><li>Use positive telephone service techniques and act on special customer requests </li><li>Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels </li></ul>We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We&#x2019;re Looking For <ul><li>Advanced knowledge of GDS: Sabre, Amadeus or Galileo</li><li>Prior experience in business travel</li><li>Passion for excellence in client service, including proactive anticipation of needs</li><li>Professional communication (written and verbal)</li><li>Attention to detail </li><li>Act with integrity, and look after personal traveler information </li><li>Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) </li><li>Resolving customer issues quickly and independently / with supplier </li><li>Teamwork and openness to feedback </li></ul>Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work Monday to Friday, 7:00 - 19:00 (37.5 hours per week). This role is fully remote - must reside in the UK. #AmexGBTJobs Location London, United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. <ul><li>Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.</li><li>Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.</li><li>Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.</li><li>We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.</li><li>And much more! </li></ul>All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don&#x2019;t meet every requirement? If you&#x2019;re passionate about our mission and believe you&#x2019;d be a phenomenal addition to our team, don&#x2019;t worry about &#x201C;checking every box;&quot; please apply anyway. You may be exactly the person we&#x2019;re looking for!

Business Travel Consultant

About Kinaxis Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you! In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today&#x2019;s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers. Location This is a remote position. You can work from home and be located anywhere in the UK, France, Germany, Ireland or Sweden Purpose The Senior Customer Success Manager is responsible for ensuring Kinaxis&#x2019; large enterprise customers realize the full business value of our solutions and foster sustainable growth within their portfolio. This role blends deep consultative partnership with strategic commercial influence, fostering strong relationships with internal and customer executive stakeholders, and advocating for customer needs to maximize the value of Kinaxis solutions. You will lead a governance model for critical accounts, drive adoption and usage, and work cross-functionally to surface and qualify expansion opportunities. This role works closely with Sales to identify and hand over upsell, cross-sell, and Next-Sell opportunities while aligning solutions with customer business objectives What You Will Do <ul><li> Lead trusted, long-term partnerships with executive and senior stakeholder teams within </li></ul>assigned accounts, understanding their strategic supply-chain objectives and aligning our solutions accordingly. <ul><li> Establish and maintain a robust governance model for each account &#x2014; executive business reviews, stakeholder map, success- plan cadence, risk/issue forums.</li><li> Develop customized success plans that incorporate customer business drivers, define KPIs, and drive </li></ul>time-to-value and renewal readiness. <ul><li> Partner with Sales and Renewals to contribute to account plans, map growth opportunities, and support the qualification of expansion leads (SQLs).</li><li> Create customized success plans for enterprise accounts, ensuring customer business drivers are </li></ul>incorporated into solution deployment, adoption and renewal readiness strategies. <ul><li> Handle light commercial responsibilities, such as tracking licenses, users, and scenarios, to </li></ul>enhance account value and contribute to growth. <ul><li> Analyze account usage, health, risk and upsell signals; identify and hand off qualified expansion opportunities within your portfolio to enable revenue growth.</li><li> Lead cross-functional teams to develop and execute strategies that enhance adoption, derive business outcomes, and drive growth</li><li> Regularly communicate with executive stakeholders, both internal and external, to build and </li></ul>maintain strong, trusted relationships. <ul><li> Align customer business priorities with Kinaxis&#x2019; product roadmap, ensuring solutions meet both </li></ul>current and future needs. <ul><li> Define and track customer-specific KPIs, providing ongoing guidance, risk mitigation strategies </li></ul>and actionable insights to inform decision-making. <ul><li> Managing escalations by coordinating with internal teams to develop effective solutions </li></ul>that maintain customer trust and satisfaction What We Are Looking For <ul><li> Bachelor&#x2019;s degree in Business, Engineering, Supply Chain Management, or a related </li></ul>field; MBA or advanced degree preferred. <ul><li> 7+ years of experience leading Forbes Top 100 and global enterprise accounts.</li><li> Demonstrated success in leading enterprise account governance models and customized success plans.</li><li> Proven success in driving technology adoption and customer business transformation to </li></ul>ensure value realization, driving account expansion and increasing lifetime value. <ul><li> Experience identifying, qualifying or supporting upsell, cross- sell and next-sell opportunities in enterprise settings.</li><li> Solid understanding of Supply Chain Management, including knowledge of processes, </li></ul>systems, and operational best practices. <ul><li> Excellent written and verbal communication skills, with a proven ability to deliver </li></ul>impactful presentations and effectively engage with executive-level stakeholders <ul><li> Experience working with SaaS platforms to deliver business solutions</li><li> Extensive experience utilizing Salesforce (SFDC) and Gainsight to manage customer </li></ul>relationships, track account health, and driving proactive engagement. <ul><li> Project Management Professional (PMP) Certification considered an asset</li><li> Ability to travel up to 20% to global client sites, subsidiaries, and industry events as </li></ul>required. Work With Impact: Our platform directly helps companies power the world&#x2019;s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&amp;G, ExxonMobil, Cisco and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we&#x2019;re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee: <ul><li>Flexible vacation and Kinaxis Days (company-wide days off)</li><li>Flexible work options</li><li>Physical and mental well-being programs</li><li>Regularly scheduled virtual fitness classes</li><li>Mentorship programs, training, and career development</li><li>Recognition programs and referral rewards</li><li>Hackathons </li></ul>For more information, visit the Kinaxis website at www.kinaxis.com or the company&#x2019;s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

Senior Customer Success Manager

This is a remote role. About Us Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI. We believe gifting is more than just a transaction: it&#x2019;s about building genuine human connections that fuel business growth. Whether its engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event &amp; brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world-class team across New York, London, and Lisbon. We&#x2019;re growing, and we&#x2019;re currently looking for a Client Success Associate to join us. About the Role As a Client Success Associate at Reachdesk, you&#x2019;ll join our team in an entry-level, commercially focused position with a clear path to grow quickly into a Client Success Manager role based on performance. This is a great opportunity for someone early in their career who is ambitious, goal-oriented, resourceful, and eager to build a foundation in SaaS, client success, commercial account management, and solution-based selling. You will start by learning the Reachdesk platform, supporting onboarding, and managing a smaller portfolio of new clients, helping them get set up, trained, and actively using Reachdesk for gifting and branded merchandise programs. As you ramp, you will quickly move into the commercial side of Client Success: learning how to sell gifting and branded merchandise solutions through expertise, creativity, and outcome-based recommendations that drive spend and support client goals. By consistently meeting or exceeding targets, you can earn your way into a Client Success Manager role, typically within six months. In that role, you will take on an expanded client portfolio, own client strategy, drive usage and spend, and ensure a high-quality client experience. Responsibilities <ul><li>Consistently meet or exceed quarterly spending and usage targets across your portfolio.</li><li>Build relationships across key Sales and Marketing stakeholders to understand priorities, uncover opportunities, quantify budgets, and develop gifting strategies that support key client goals.</li><li>Develop strategic roadmaps for your clients that justify long term financial investment in your initiatives.</li><li>Lead strategic conversations on gifting best practices, providing clear recommendations that increase gift redemption, drive increased spend, and impact client outcomes and ROI.</li><li>Advise platform admins and day-to-day senders on how to better leverage Reachdesk for key initiatives and gifting campaigns, including campaign automation, fund management, and broader platform adoption.</li><li>Proactively identify new use cases, company roles, and international markets to expand growth within existing accounts.</li><li>Introduce new products, features, and capabilities that unlock additional value for clients.</li><li>Identify opportunities for clients to leverage other Reachdesk capabilities and collaborate with our Account Managers to win that additional business.</li><li>Serve as the voice of the customer internally, partnering cross-functionally to improve the client experience. </li></ul>About You <ul><li>Recent graduate or early in your career, with a strong interest in SaaS, Client Success, Account Management, or Sales.</li><li>Strong communicator who is comfortable building relationships, asking thoughtful questions, and learning how to influence clients.</li><li>Highly proactive, organized, and eager to take ownership in a fast-paced scale-up environment.</li><li>Commercially curious, with an interest in how companies drive usage, engagement, retention, and account growth.</li><li>Comfortable learning new technology and explaining concepts clearly to different types of users.</li><li>Strong problem-solver with sound judgment, attention to detail, and a client-first mindset.</li><li>Energized by a role with a clear growth path and the opportunity to earn promotion into a full Client Success Manager position. </li></ul>Preferred Qualifications <ul><li>Prior internship or work experience in a client-facing, sales, marketing, or technology environment. </li></ul>The Benefits <ul><li>Competitive salary with generous stock options</li><li>Pension with employer contributions (NEST)</li><li>Affordable Private Medical Insurance, including mental health support and fast access to care</li><li>Flexible PTO that increases the longer you&#x2019;re with us, plus extra flexibility for life&#x2019;s unexpected moments</li><li>A genuinely collaborative culture with innovative, fun, and ambitious people </li></ul>Compensation is based on standardised salary ranges by role, level, and location, benchmarked against similar-sized companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range. Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds. Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review Reachdesk&#x2019;s Privacy Policy here: www.reachdesk.com/candidate-privacy-policy

Client Success Associate

Account Manager Central England &#x2013; Remote Based position (need to live in the below territory) Location: Ideally based in Northamptonshire or the surrounding Central England corridor, with easy access to Oxfordshire, Warwickshire and Milton Keynes. Territory: This is a field-based role covering a broad geographical territory including Birmingham, Oxfordshire, Cambridge, Norfolk, Warwickshire, Northamptonshire and Worcestershire. Regular travel and in-person restaurant visits are an important part of the role. Able to cover Territory: Around Birmingham, Oxford, Cambridge, Norfolk, Warwickshire, Northamptonshire and Worcestershire. With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most &#x2013; their team, their guests, and their bottom line &#x2013; while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You&#x2019;ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. In This Role, You Will As an Account Manager at OpenTable, you will be a vital partner to our restaurant customers across Central England. You will take ownership of your territory, leading customer retention and driving revenue growth by understanding the priorities and challenges of your restaurant partners and helping them get the most from OpenTable&#x2019;s technology. Acting as a trusted advisor and industry expert, you will combine strong relationship management with commercial curiosity, meaningful discovery and data-informed insights. You will proactively engage customers, identify opportunities and risks, and help restaurant partners improve their performance and grow their business. This is a field-focused role requiring regular travel across a broad geographical territory, alongside virtual customer engagement. Responsibilities <ul><li>Take proactive ownership of your territory, building a clear plan for customer engagement, retention and revenue growth rather than relying solely on inbound customer needs.</li><li>Drive customer retention and revenue growth by identifying appropriate upsell opportunities and ensuring ongoing partnership success.</li><li>Lead meaningful, discovery-led conversations to understand each restaurant&#x2019;s priorities, challenges and commercial goals, using these insights to identify opportunities and recommend the right solutions.</li><li>Act as a trusted advisor to restaurant partners, increasing product and feature adoption to optimise their online presence and business performance.</li><li>Use customer, marketplace and performance data to uncover opportunities, tell compelling stories and demonstrate measurable value to restaurant partners.</li><li>Identify potential churn risks early and take ownership of proactive conversations to retain valuable restaurant partnerships.</li><li>Plan and execute regular field activity across a geographically dispersed territory, creating efficient travel plans and maximising the impact of in-person customer meetings.</li><li>Provide constructive, data-informed insights to help customers overcome obstacles and maximise the value of their OpenTable partnership.</li><li>Maintain expert-level knowledge of OpenTable products, services, strategic initiatives, the competitive landscape and relevant hospitality trends to bring credible insight to customer conversations.</li><li>Collaborate effectively with Sales and cross-functional internal teams to ensure smooth customer handovers, share market insights and best practices, and deliver a consistent customer experience. </li></ul>Minimum Qualifications <ul><li>Drives with access to own vehicle</li><li>Strong organisational and time-management skills, with the ability to prioritise and manage multiple accounts across a broad territory.</li><li>Proven ability to build trusted relationships and lead effective commercial conversations with a diverse range of customers.</li><li>Strong discovery and listening skills, with the curiosity to understand customer priorities, challenges and opportunities.</li><li>Comfortable using data and insights to influence customer decisions and drive business outcomes.</li><li>Proactive, self-motivated and resilient, with the ability to work independently, travel regularly and take ownership of results. </li></ul>Preferred Qualifications <ul><li>Previous sales or Account Management experience, ideally within the food and beverage or hospitality industry.</li><li>Restaurant or hospitality experience with a strong understanding of the challenges faced by operators.</li><li>Experience managing a geographically dispersed field territory.</li><li>Comfortable using CRM and productivity tools such as Salesforce and Google Workspace.</li><li>Full UK driving licence and ability to travel independently across the territor yincluding managing longer-distance field days where required </li></ul>Benefits And Perks <ul><li>5 weeks paid vacation</li><li>Private health &amp; dental insurance</li><li>Work from (almost) anywhere for up to 20 days per year</li><li>Focus on mental health and well-being:</li><ul><li>Company-paid therapy sessions through SpringHealth</li><li>Company-paid subscription to Headspace</li><li>Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)</li></ul><li>Paid parental leave</li><li>Time off for your birthday</li><li>Paid volunteer time</li><li>Focus on your career growth:</li><ul><li>Development Dollars</li><li>Leadership development</li><li>Access to thousands of on-demand e-learnings</li></ul><li>Travel Discounts</li><li>Employee Resource Groups</li><li>Income protection and life assurance</li><li>Employee Assistance Program - including 24/7 GP &amp; free legal advice</li><li>Pension plan contributions</li><li>Discounted gym membership</li><li>Bike2Work</li><li>Season ticket loan</li><li>Social events &amp; Thursday happy hours</li><li>Free lunch 2 days per week </li></ul>Work Environment &amp; Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We&#x2019;re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we&apos;re building a team as dynamic as the diners and restaurants we serve&#x2014;and fostering a culture where everyone feels welcome to be themselves. If you need any reasonable adjustments during the application/interview process, or on the job, we&#x2019;re here to support you. Please reach out to your recruiter to request any accommodations.

Account Manager (Central England)

Join Easygenerator and help customers unlock the full value of e-learning Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager. Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth. What You Will Be Doing <ul><li>Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.</li><li>Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.</li><li>Objectively assess account health scores and proactively take action to improve them.</li><li>Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.</li><li>Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.</li><li>Develop and execute strategic success plans tailored to each customer&apos;s objectives, supporting retention and unlocking expansion and upsell opportunities.</li><li>Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions. </li></ul>What You Will Bring <ul><li>A bachelor&apos;s degree or higher.</li><li>2&#x2013;3 years of Customer Success or key account management experience</li><li>Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.</li><li>A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.</li><li>A customer-oriented approach, with the ability to identify the real need behind a request. </li></ul>Nice to have <ul><li>A passion for HR tech and familiarity with the latest trends in the space. </li></ul>Ready to Join Us? If you&apos;re passionate about building trusted customer relationships and helping teams unlock the value of learning, we&apos;d love to hear from you. Apply today!

Customer Success Manager (Remote, UK)

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that&apos;s transforming today&#x2019;s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they&#x2019;ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe&#x2019;s first EdTech double unicorn. But we aren&#x2019;t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We&#x2019;re building a world where tech skills unlock people&#x2019;s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity We&#x2019;re expanding our Strategic Accounts post-sale team and are looking for a Customer Value Partner, Strategic Accounts to own a handful of our most complex, high-impact enterprise partnerships. This is a senior individual contributor role and the post-sale counterpart to our Strategic Account Executives. Your focus is to ensure customers experience Multiverse as a seamless, proactive partner; turning commitments into outcomes, building long-term trust with senior stakeholders, and creating the conditions for sustainable account growth. Once here, you will: <ul><li>Own the end-to-end customer journey for key strategic accounts, from launch through long-term value realisation. </li><li>Build deep, multi-threaded relationships across customer stakeholders (HR, executive sponsors, business leaders, department partners, line managers) and understand internal dynamics to engage the right people at the right time. </li><li>Partner with executive sponsors to broaden engagement across senior leaders and the teams responsible for execution, ensuring learning outcomes translate into measurable business impact. </li><li>Create and run joint success plans and discovery workshops with customers (outcomes, milestones, governance, success metrics), and hold a clear operating rhythm to drive progress. </li><li>Lead Executive Business Reviews / Quarterly Business Reviews that demonstrate value realised, celebrate shared wins, and course-correct where needed. </li><li>Translate delivery outcomes into compelling proof: share learner projects and impact stories with relevant leaders (e.g., department directors) to spark new use cases and strategic business reviews. </li><li>Partner closely with a dedicated onboarding/implementation counterpart to ensure a smooth launch and strong first 90 days, then maintain strategic oversight as programmes run. </li><li>Collaborate with Sales and Business Value Consultants to strengthen the value narrative and ensure the customer has a clear, evidence-backed view of value over time. </li><li>Act as a trusted internal voice of the customer: align Delivery, Product and Support to remove barriers, raise quality, and improve the overall customer experience. </li><li>Re-engage the Strategic Account Executive once a commercial opportunity to expand or renew is identified. Note, as a Strategic CVP you do not &#x2018;own&#x2019; the commercial expansion outcome. </li></ul>What you bring: <ul><li>5&#x2013;8+ years of experience in strategic customer success, strategic account management, consulting, or professional services working with complex enterprise customers. </li><li>Executive presence and the ability to build trust and influence across senior stakeholder groups in large organisations. </li><li>A track record of building structured success plans, running executive governance, and tying work to measurable outcomes (not just activity). </li><li>Strong program leadership and operational discipline: you can operate strategically while keeping a high bar for execution, risk management, and follow-through. </li><li>Comfort leading cross-functional teams without formal authority, driving clarity, cadence, and accountability. </li><li>Commercial awareness and partnership mindset: you can identify expansion opportunities and build &#x201C;ready-to-act&#x201D; cases, while partnering with Sales to progress commercial discussions. </li><li>Clear written and verbal communication &#x2014; you can simplify complexity for executives and teams alike. </li><li>Comfort in working with ambiguity - both internal teams and external account positions will rapidly change. Bring drive, curiosity and adaptability to work effectively in a high-paced environment. </li></ul>What success looks like: Customers describe the partnership as seamless, proactive, and value-driven &#x2014; with strong stakeholder engagement, clear evidence of impact, and a well-run operating rhythm that supports long-term partnership growth. Benefits <ul><li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li><li>Health &amp; Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li><li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li><li>Work-from-anywhere scheme - you&apos;ll have the opportunity to work from anywhere, up to 10 days per year</li><li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that&#x2019;s always stocked! </li></ul>Our Commitment to Diversity, Equity and Inclusion We&#x2019;re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity &amp; Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children&#x2019;s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

Customer Value Partner, Strategic Accounts

Employment typeFull-time, permanent employee. LocationUK-based, remote working and occasional travel to client sites as required. Reporting structureThis role reports to the Sales Manager and works closely with future Account Managers, and the technical/delivery teams. It is an individual contributor role with no direct reports. Role purposeOpious is a carrier-agnostic managed connectivity and networking company, delivering Managed Network Services, Cellular Coverage, and Rapid Deployment Solutions to enterprise clients across the UK. We are seeking a Customer Experience &amp; Sales Support Executive to look after our clients day-to-day, produce accurate quotes, and manage opportunities across all three pillars. This is primarily a client-facing support and operations role. The focus is on giving existing clients a great experience, turning around accurate quotes quickly, and keeping opportunities moving cleanly through the pipeline, including identifying and supporting upsell opportunities within our existing client base. New business generation is not a core function of the role: where time allows, the successful candidate may support light new business activity, but this will always sit behind client care and existing opportunity management. The role suits someone who takes pride in getting the details right, an accurate quote, a well maintained pipeline, a client who feels looked after and who enjoys being the reliable point of contact that keeps commercial activity running smoothly behind the scenes. Client care and customer experienceThe Customer Experience &amp; Sales Support Executive will: <ul><li>Act as a day-to-day point of contact for existing clients, ensuring queries and requests are handled promptly and professionally</li><li>Build strong, trusted relationships with client stakeholders across the account base</li><li>Proactively check in with clients to ensure ongoing satisfaction, flagging any risk of churn to the relevant Account Manager/Sales Manager</li><li>Support the wider commercial team in delivering a consistently excellent client experience across all touchpoints</li></ul> Quoting and opportunity managementThe Customer Experience &amp; Sales Support Executive will:<ul><li>Produce accurate, timely quotes for new and existing clients across Managed Network Services, Cellular Coverage, and Rapid Deployment Solutions</li><li>Manage and progress opportunities through Pipedrive &amp; AirTable, keeping records accurate and up to date</li><li>Coordinate internally with technical and delivery teams to ensure quotes are correctly scoped and priced</li><li>Track outstanding quotes and opportunities, following up to keep deals moving</li></ul> Upsell and account growthThe Customer Experience &amp; Sales Support Executive will:<ul><li>Identify upsell and cross-sell opportunities within existing client accounts across all three pillars</li><li>Work with Account Managers/Sales Manager to bring these opportunities to clients and progress them through to quote and close</li><li>Support renewal and expansion conversations with relevant pricing and commercial information</li></ul> New business supportWhere capacity allows, and not as a core function of the role, the Customer Experience &amp; Sales Support Executive may:&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;Support light new business activity, such as following up warm leads or assisting with outreach&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;Help qualify inbound enquiries before they are handed to the wider commercial teamKey deliverablesThe Customer Experience &amp; Sales Support Executive will be expected to own and/or produce:&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;Accurate, timely quotes across all three pillars&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;A well-maintained, up-to-date opportunity pipeline in the CRM (Pipedrive)&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;High levels of client satisfaction and retention&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;Identified and supported upsell opportunities within the existing client base Experience and capabilitiesWe are looking for someone with:<ul><li>Experience in a customer service, customer success, sales support, or order processing role, ideally within a technical or managed services environment</li><li>Confidence producing quotes or proposals, with a keen eye for accuracy and detail</li><li>Strong organisational skills, with the ability to manage multiple clients and opportunities simultaneously</li><li>A confident, friendly communicator, comfortable managing client relationships by phone and email</li><li>Experience using a CRM (Pipedrive experience a plus) to manage pipeline and records</li><li>A proactive, client-first mindset, with the judgement to spot an upsell opportunity or a client at risk</li></ul> Preferred background&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;Experience in telecoms, connectivity, IT, or a related managed services environment&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;Experience quoting or pricing technical products or services&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;Experience upselling or cross-selling to an existing customer base&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;Experience supporting a field-based sales or account management team What Opious offers&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;A varied role at the heart of the commercial team, working closely with clients, sales, and delivery colleagues&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;The chance to build genuine expertise across all three of Opious&apos;s pillars&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;A supportive, fast-moving team where accuracy and client care are genuinely valued Measures of successSuccess in this role is likely to include:&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;Fast, accurate quote turnaround across all three pillars&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;High client satisfaction and retention across the supported account base&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;A clean, accurate, up-to-date opportunity pipeline&#xB7;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;Upsell opportunities identified and successfully converted within existing accounts

Remote jobs in the UK

Companies hiring in UK

More jobs in the UK

Other regions

Remote jobs in the UK

Companies hiring in UK

Related searches

More jobs in the UK

Other regions