Customer Service Administrator $65,000 - $67,000 + Super 1 Day WFH Once Fully Trained | Full-Time Permanent The Opportunity We are currently seeking a Customer Service Administrator to join a well-established organisation within the healthcare and medical products industry. This is a fantastic opportunity for someone looking for long-term stability and longevity within a supportive and collaborative team. You&#x2019;ll play an important role in supporting customers throughout the order process, while also providing administration support across the wider business. The successful candidate will ideally be someone who enjoys a varied role, takes pride in providing excellent customer service and is looking to build a long-term career within an established organisation. What&#x2019;s Involved? Working as part of a collaborative Customer Service team, your responsibilities will include: <ul> <li>Responding to customer enquiries via phone and email and assisting with requests</li> <li>Accurately processing sales orders across multiple channels</li> <li>Reviewing customer orders and actioning any outstanding requirements</li> <li>Communicating with customers regarding order status, ETAs and backorders</li> <li>Investigating customer queries and assisting with credit notes, returns, product complaints and replacement requests</li> <li>Preparing and processing credit, return and replacement requests following internal approval</li> <li>Maintaining accurate customer service databases and records</li> <li>Completing digital filing of customer queries, purchase orders and other documentation</li> <li>Providing general assistance to customers and internal Sales Representatives</li> <li>Supporting the wider team with general administration as required</li> </ul> About You We&#x2019;re looking for someone who is reliable, organised and genuinely enjoys helping customers. You&#x2019;ll ideally bring: <ul> <li>Previous experience in customer service, administration or a sales support environment</li> <li>Strong attention to detail and accuracy</li> <li>High-level data entry skills</li> <li>Experience working with order entry, invoicing or inventory systems</li> <li>Strong numerical and analytical skills</li> <li>Proficiency across Microsoft Office, particularly Outlook, Word and Excel</li> <li>Excellent written and verbal communication skills</li> <li>A proactive approach with the ability to work independently</li> <li>Strong problem-solving skills and the ability to manage competing priorities</li> <li>A genuine desire to find a role where you can establish yourself and build a long-term career</li> </ul> Why Join? <ul> <li>$65,000 - $67,000 + Super</li> <li>1 day working from home once you are fully trained, confident and up and running in the role</li> <li>Permanent, full-time opportunity</li> <li>Join a well-established and supportive organisation</li> <li>Collaborative and friendly team environment</li> <li>Opportunity for long-term stability and career growth</li> <li>Monday to Friday working environment</li></ul>

Customer Service Officer

Home Lending Specialist Full Time Perm Opportunity Let&#x2019;s start by introducing ourselves Unloan is a new digital lending venture, backed by CommBank and built in x15 Ventures. We launched in May 2022 and are now looking to expand our team. We are a diverse team of Product Managers, Designers, Engineers, Risk Managers and Lenders and we&#x2019;re working together to deliver Australia&apos;s most-loved home loan experience. We&apos;re looking for smart people who think differently and want to make a difference. We are a remote-first company, so you can be based anywhere (and our team members come from all over Australia). Our approach to home loan lending We believe that the best loan journey combines a seamless digital experience with the expert support of a lending specialist. The interactions between customers and lenders have an outsized impact on their experience &#x2013; and we&#x2019;re all about delivering great customer outcomes. As a member of our lending team, you will be: <ul><li>Owning your customer relationships all the way through &#x2013; building rapport, providing expert advice and helping them achieve a good outcome.</li><li>Using a modern interaction platform for digital chats and outbound calls with your customers. </li><li>Using a modern lending platform that makes financial assessments, approvals and settlements a breeze! </li><li>Enjoying the support of a Team Leader, who is fully vested in your success </li></ul>Are you the perfect match? <ul><li>You are a proficient lender, and have at least 1 year in mortgage lending or credit assessment.</li><li>You love working with customers, and care about delivering great customer outcomes.</li><li>You are a whizz in building customer rapport and enjoy providing your expert advice over digital communications (email, chat) and calls.</li><li>You enjoy working autonomously, within a driven team. </li></ul>Some things to keep in mind <ul><li>You are prepared to be rostered for some weekends and public holidays.</li><li>You will need a quiet and comfortable workspace with high-speed internet at your home. </li></ul>What&#x2019;s in it for you? <ul><li>Generous hybrid working flexibility</li><li>Competitive remuneration.</li><li>Continuous training, support, and development.</li><li>An opportunity to play a key role in a fast-growing venture &#x2013; with the backing of Australia&#x2019;s #1 bank. </li></ul>If you&apos;re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you&apos;ll need to apply through Sidekick to submit a valid application. We&#x2019;re keen to support you with the next step in your career. We&apos;re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 16/09/2026

Home Loan Specialist

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Objective of the Role Deliver industry leading service excellence whilst maintaining a commercial focus that drives business outcomes. Facilitate an efficient and cost-effective end to end claims experience that relieves stress and creates peace of mind for our customers in the moments that matter. Key Accountabilities <ul><li>Lodge new insurance claims for our customers and intermediaries</li><li>Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions</li><li>Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed</li><li>Negotiate and obtain collection of customer excess including appropriate education of payment options</li><li>Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws and leveraging preferred suppliers/repair methods</li><li>Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim</li><li>Respond to and manage claim activities; customer, supplier and repairer correspondence and complaints within agreed timeframes and obligations</li><li>Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and understanding of claim policies, processes and their intent</li><li>Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management</li><li>Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function</li><li>Accountable for decision making within policy guidelines and delegations of authority to deliver best outcome for the customer and the organisation</li><li>Appropriate and professional workplace behaviours, assist other team members and willingly undertake other key responsibilities and activities to contribute to overall portfolio health</li><li>Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader</li><li>Shift option: </li></ul>Flexi Part Time roles with a minimum of 15hrs per week offering a variety of shift options over 7 days in the week along with a variety of start windows Option 1 &#x2013; 2daysX 7.5hr shifts (8hrs incl. lunch) Option 2 &#x2013; 3 days x 5hr shifts Full time: 38 hrs per week offering a variety of shift options between Monday &#x2013; Saturday along with a variety of start windows Start windows mean you can be asked to start any time between the hours of that window. You must be able to fully commit to the shift window. WFH Requirement to be met by the successful candidate: <ul><li> Dedicated private work area</li><li> Ergonomically set up (desk/chair)</li><li> Reliable Internet</li><li> Active Landline connection</li><li> Monitor</li><li> First aid kit and fire blanket </li></ul>Qualifications Qualifications <ul><li>Relevant tertiary qualification desired (Business, Finance, Commerce) </li></ul>Experience <ul><li>1-2 years working in general insurance preferred</li><li>Call centre experience preferred</li><li>Experience working within a customer service environment</li><li>Computer literacy and navigational skills using multiple systems simultaneously</li><li>Demonstrated ability to achieve targets</li><li>Experience working in a fast paced, high pressured environment preferred </li></ul>Additional Information Key Capabilities/Technical Competencies (skills, Knowledge, Technical Or Specialist Capabilities) <ul><li>Strong communication skills, demonstrated through active listening and ability to convey and explain information coherently and confidently in both written and verbal communication</li><li>Ability to use own judgement an analysis to develop solutions and courses of action based on logic, fact and within delegated level of authority and legislation utilising resources available</li><li>Ability to manage workload in a professional and prepared manner ensuring appropriate adherence to agreed timeframes, legislative requirements and work schedule</li><li>Ability to engage with a customer, utilise effective questioning and listening skills to understand both practical and emotional needs and manage the interaction to meet these needs</li><li>Advocate of change and positive ambassador of the benefits and opportunities</li><li>Committed to self-development and opportunities to increase skills and knowledge </li></ul>Additional Information Benefits like - Incentives, Rewards and Recognition program, Laptop, Headset and Phone set provided Proficient in MS Office, Excellent communication skills

Associate – Ops

Shape the Future of Connected Care with Telstra Health At Telstra Health, we&apos;re committed to helping our people build rewarding careers through opportunities to learn, grow and make an impact across our organisation. From digital health platforms to trusted social support programs like 1800RESPECT, the Leaving Violence Program and the National Cancer Screening Register, our work helps improve lives at scale. Join us to do meaningful work where purpose, innovation and real-world impact come together every day. About the Leaving Violence Program Telstra Health proudly delivers the Leaving Violence Program, a national service supporting victim-survivors taking steps to leave violent relationships and establish lives free from violence. Through practical support and financial assistance, the program helps eligible individuals move towards greater safety and independence at a critical point in their lives. About the Role As a Support Officer in the Leaving Violence Program, you&apos;ll be a key point of contact for victim-survivors accessing the service. Working in a fast-paced, high-volume contact centre environment, you&apos;ll provide responsive and empathetic support via phone and digital channels. You&apos;ll respond to enquiries, explain the program and available support, assist with appointments, payments and service-related enquiries, update case information, troubleshoot system issues and connect people with specialist teams when required. This role requires you to balance empathy and sensitivity with accuracy, efficiency and the ability to manage back-to-back interactions in a trauma-informed and person-centred way. We have a range of opportunities available:<ol><li>Full-time - 37.5 hours per week, Monday to Friday, across rostered shifts between 8:00am and 6:00pm</li><li>Part-time - rostered hours based on operational requirements</li><li>Casual - flexible opportunities based on operational requirements</li></ol>You can express interest in one or multiple employment types as part of your application. What You&apos;ll Be Doing<ul><li>Managing a high volume of back-to-back interactions with victim-survivors via phone and digital channels</li><li>Providing clear, accurate information about the Leaving Violence Program and helping people understand and navigate the support available</li><li>Responding to a range of enquiries, including appointments, payments, digital payment cards, case updates, system access and service-related issues</li><li>Accurately documenting interactions and updating information across CRM and case management systems while managing conversations in real time</li><li>Coordinating appointments and facilitating warm transfers or escalations to specialist teams when required</li><li>Identifying and appropriately escalating risk, concerns or matters outside the scope of the Support Officer role</li><li>Working within established processes, policies and service standards while delivering trauma-informed, person-centred and culturally safe support</li><li>Balancing empathy and sensitivity with the accuracy, efficiency and pace required in a high-volume service environment</li></ul>What You&apos;ll Bring to the Role<ul><li>Demonstrated experience working in a high-volume contact centre or call centre, managing back-to-back inbound and/or outbound calls while delivering exceptional customer service</li><li>Experience supporting customers through complex, sensitive or emotionally challenging conversations, with the ability to remain calm, empathetic and professional</li><li>Strong verbal and written communication skills, with the ability to build rapport, actively listen and communicate clearly with people from diverse backgrounds</li><li>Proven ability to accurately document conversations while navigating multiple systems, including CRM and case management platforms, in a fast-paced environment</li><li>Excellent organisational skills, with the ability to prioritise competing tasks, manage your time effectively and maintain a high level of attention to detail</li><li>The ability to follow established policies, procedures and legislative requirements, work within scope, and appropriately identify and escalate risk when required</li><li>A commitment to providing an inclusive, culturally safe, trauma-informed and person-centred service to victim-survivors from diverse communities</li><li>The ability to meet quality and service delivery expectations while managing a high-volume workload</li><li>The ability to work effectively within a structured, rostered remote environment, remaining available and actively working for the entirety of your rostered shift</li></ul>About YouTo be considered for a Support Officer opportunity, you will need to meet the following mandatory requirements:<ul><li>Qualifications - Undergraduate study in a relevant three-year degree, such as Social Work, Community Services, Psychology or Mental Health, having completed the equivalent of at least the first year of full-time study or currently being in the second or third year; or a Certificate III or above in Community Services, Customer Engagement or a related field</li><li>Working with Children Check - Hold a current Working with Children Check (WWCC), or equivalent check applicable to the state or territory in which you will be employed, prior to commencement</li><li>Private working environment - Have a private and secure workspace that allows you to maintain confidentiality at all times, with no person under 18 present during your working hours</li><li>NBN and connectivity - Have access to a reliable NBN internet connection and be able to connect your Telstra Health device directly to your home router using a wired Ethernet cable at all times while working. Wi-Fi and mobile hotspots cannot be used as the primary connection</li><li>Rostered availability - Be able to commit to and remain available for your agreed rostered working hours. While this is a 100% work-from-home opportunity, the role operates within structured rostered hours and requires your full availability throughout your shift</li><li>Pre-employment screening - Successfully complete all required pre-employment screening, including a National Police Check (NPC), reference checks, right-to-work verification, qualification verification where applicable, and any other required employment checks prior to commencement</li></ul>About UsOur Leaving Violence Program teams work remotely across Australia, connecting and collaborating virtually as part of their everyday work.While our teams work from home, you&apos;ll remain connected to your colleagues and work within an established service environment, with the systems, processes and support needed to deliver a consistent experience for people accessing the program.You&apos;ll work alongside people who care deeply about the services we provide, with opportunities to learn, grow and build your career at Telstra Health.Perks &amp; Benefits<ul><li>Free Telstra mobile &amp; plan for eligible employees</li><li>30% off eligible Telstra home internet</li><li>16 weeks paid gender-equal parental leave + additional leave options</li><li>Career breaks &amp; ongoing learning opportunities</li><li>Free 24/7 professional wellbeing support for you &amp; your family</li><li>Employee rewards with discounts &amp; cashback across shopping, travel, entertainment &amp; more</li><li>Novated Leasing and Salary Sacrifice Options</li></ul>We welcome applications from candidates across Australia with valid Australian working rights and value diverse perspectives from people of all backgrounds, cultures, abilities, genders and experiences.As a Circle Back Initiative Employer, we&apos;re committed to responding to every applicant.Ready to make a meaningful impact? Apply today and learn more about how Telstra Health is improving lives through digitally-enabled care.

Support Officer - Leaving Violence Program

JOB SUMMARYWe are seeking a technically savvy and highly organized Customer Success Associate to support the Quicktome platform and its customers. In this primarily remote role, you will manage service inquiries, troubleshoot and triage customer issues, assist with implementations, and support pre-sales activities while ensuring customer concerns are handled accurately and efficiently. Working closely with Product, Engineering, Sales, and clinical teams, you will play a key role in driving customer success, product adoption, and strategic growth while gaining valuable experience in the medical device and imaging industry. ABOUT OMNISCIENTOmniscient (o8t&#xAE;) is the world leader in using AI to decode the human brain&#x2014;a field known as connectomics. Our mission is to improve the lives of billions through connectomics. Today, Omniscient&#x2019;s connectomic analysis platform, Quicktome&#xAE;, generates personalized, patient-specific maps of an individual&#x2019;s brain networks, or connectome. These critical insights inform prognosis and planning across neurologic conditions, from cranial surgery and neuro-oncology to stroke and beyond. Tomorrow, Omniscient is poised to revolutionize brain health and help conquer conditions such as Alzheimer&#x2019;s disease and depression through truly personalized brain medicine. Our products deliver these insights with enterprise-grade efficiency and usability, enabling broader access to vital subject-specific neurological insights. Since founding, we have grown exponentially and achieved several world firsts with the development of the world&#x2019;s first connectomic neurosurgical planning and visualization platform to be cleared by regulatory bodies. Omniscient recently expanded its product offering to include the first FDA-cleared neurological planning and visualization tool using resting-state fMRI, opening up new horizons for clinicians to assess brain connectivity and function in cases such as brain surgery, stroke, disorders of consciousness, and oncology. With continued development, we intend to improve the lives of billions with both medical and non-medical products and services that drastically change how the human brain is understood, treated, and even enhanced. RESPONSIBILITIES:<ul><li>Ticket Management: Triage, tag and assign incoming tickets in HubSpot Service Hub.</li><li>Data Integrity: Accurately record customer complaints and feedback in the CRM.</li><li>SOP Execution: Follow and improve processes to ensure a consistent customer experience.</li><li>Communication: Respond to customer enquiries clearly, professionally and empathetically via email and chat.</li><li>Issue Resolution: Escalate technical issues to Tier 2 while maintaining ownership of the customer experience.</li><li>Customer Success: Track Customer Success Plans, utilisation, adoption and engagement metrics.</li></ul> KEY REQUIREMENTS:<ul><li>Experience: 0-2 years&#x2019; experience in a customer-facing role.</li><li>Experience using ticketing systems in customer support, retail or administration is desirable, preferably within the medical industry.</li><li>Bachelor&#x2019;s degree in Science, preferably majoring in Biology, Neuroscience, Biomedical Science or a health related field.</li></ul> Highly Desired:<ul><li>Medical Imaging Experience: Background in medical imaging, healthcare technology, or a related field preferred.</li><li>Technical Proficiency: Experience with HubSpot, Salesforce, Zendesk, or similar CRM platforms.</li><li>Detail-Oriented: Strong focus on accuracy, organization, and process adherence.</li><li>Communication &amp; Writing: Ability to simplify technical concepts and communicate effectively with both technical and clinical audiences.</li><li>Problem Solving: Resourceful, adaptable, and comfortable navigating evolving technologies.</li><li>Self-Starter: Able to work independently while collaborating effectively with cross-functional teams.</li></ul> PERKS &amp; BENEFITS:<ul><li>Competitive salary based on experience</li><li>Employee Share Option Plan</li><li>Flexible and remote working - we value work-life balance</li></ul>

Customer Success Associate

About Remote Remote is solving modern organizations&#x2019; biggest challenge &#x2013; navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! The Position The Coordinator, Payroll Client Services is responsible for resolving customer payroll inquiries and supporting smooth payroll operations. The role focuses on learning payroll processes, mastering support workflows, and resolving standard client issues efficiently. Coordinators rely heavily on documentation and established escalation paths while developing foundational payroll expertise. Success at this level requires strong attention to detail, clear communication with customers, and the ability to follow structured operational processes. As Coordinators gain experience, they are expected to resolve a broader range of payroll inquiries independently and deepen their understanding of payroll systems and regulations. Responsibilities Client Issue Resolution <ul><li>Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.</li><li>Ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs).</li><li>Handle customer inquiries according to defined workflows and expectations, such as Remote values and Remote Customer Code.</li><li>Gather necessary information to diagnose payroll issues accurately using the available tools, documentation and customer information.</li><li>Escalate complex cases to senior team members following defined workflows.</li><li>Document issue details and resolution steps clearly. </li></ul>Customer Communication <ul><li>Provide timely updates to customers regarding issue status and resolution timelines.</li><li>Clarify customer questions related to payroll processes or platform functionality in customer understandable terms.</li><li>Maintain professionalism and clarity in all written and verbal communication with customers. </li></ul>Operational Process Execution <ul><li>Follow internal workflows and support documentation to resolve cases consistently.</li><li>Ensure accurate documentation of support tickets and case outcomes.</li><li>Adhere to defined SLAs and operational guidelines. </li></ul>Learning &amp; Knowledge Development <ul><li>Identify and bring up recurring issues or gaps in documentation or processes to help improve team efficiency.</li><li>Build foundational understanding of payroll concepts and processes.</li><li>Learn payroll rules and compliance considerations in supported regions.</li><li>Seek guidance from senior team members when encountering unfamiliar issues. </li></ul>Practicals <ul><li>You&apos;ll report to: Manager, Payroll Client Services</li><li>Direct reports: No</li><li>Team: [Customer Experience] - [Payroll Client Services]</li><li>Location: APAC</li><li>Start date: As soon as possible </li></ul>Application process <ul><li>AI Interview</li><li>Interview with recruiter</li><li>Interview with team members </li><li>Interview with future manager</li><li>Bar Raiser Interview</li><li>Prior employment verification check </li></ul>Remote&apos;s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards &amp; People Enablement team on a case by case basis. The annual salary range for this full-time position is $19,650&#x2014;$49,700 USD Benefits Our full benefits &amp; perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: <ul><li>work from anywhere</li><li>flexible paid time off</li><li>flexible working hours (we are async)</li><li>16 weeks paid parental leave</li><li>budget towards co-working spaces, learning and wellness (including gym memberships)</li><li>mental health support services</li><li>stock options</li><li>home office budget &amp; IT equipment </li></ul>How You&#x2019;ll Plan Your Day (and Life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How To Apply <ul><li>Please fill out the form below and upload your CV with a PDF format.</li><li>We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.</li><li>If you don&#x2019;t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. </li></ul>Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask &amp; encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it&#x2019;s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote&apos;s AI guidelines check see here. Please note we accept applications on an ongoing basis.

Coordinator, Payroll Client Services - APAC

Additional Information Job Number26102183 Job CategoryRooms &amp; Guest Services Operations Location88 Broadway, Sydney, New South Wales, Australia, 2008 VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Position Summary Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. Position Summary: <ul><li>Assist travellers arriving and departing the hotel through the check in and departure process </li><li>Handle general enquiries, and provide a friendly, genuine service with each traveller experience </li><li>Build and strengthen relationships with existing and new travellers to enable future bookings </li><li>Support your front office team in general operational tasks </li><li>Take guest reservations and perform cash handling &amp; credit card responsibilities </li><li>Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations </li></ul>About You: <ul><li>Experience with OPERA property management system or similar </li><li>Relevant experience in a similar role </li><li>Working rights in Australia </li><li>Enthusiastic to escalate your career </li><li>Self-motivated, driven and energized in a fast-paced environment </li><li>Armed with smart solutions and a can-do attitude </li></ul>Our Benefits: <ul><li>Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends </li><li>Be part of Life with the Works program where you can enjoy flexible working hours &amp; locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month </li><li>Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group </li><li>Genuine care for associates&#x2019; physical, emotional and financial wellbeing through our Employee Assistance Program </li><li>Opportunity to receive Employee Referral Incentives and get paid for working with your friend </li><li>Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness </li></ul>Four Points by Sheraton is part of Marriott International&apos;s Select portfolio, which has committed to putting people first for 90+ years. Apply now! At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.&#x202F;Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.&#x202F;Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Guest Experience Expert

Company descriptionByron Medical is a fast-growing medical and dental device company with our head office in Kenmore, Brisbane.We provide a great and supportive team and work environment, with excellent opportunities for learning and advancement. Job descriptionThe position offered is 4 to 5 days a week, flexible hours, based in Kenmore, Brisbane. We sell dental and surgical devices and are looking for a passionate Customer Service specialist to join our small but welcoming team. Training is provided and all applicants are welcome; experience in the dental industry is a plus. All customer facing experience including retail or hospitality considered.There is opportunity for advancement to team leader for the right candidate.Salary on offer is $33 per hour.Ultimately, a successful Customer Service Specialist will ensure the efficient and smooth operation of our customer service platform. Working as part of a team, duties include but are not limited to- Duties<ul><li>Shared responsibility for our busy customer service platform</li><li>Answering email and phone queries and liaising with our manufacturer</li><li>Assisting customers with troubleshooting virtually or in person</li><li>Helping to adjust and fit products for existing customers &amp; undertaking simple repairs</li><li>Sending and coordinating postage and inventory for replacement items as needed; coordinating postage for faulty items to return to supplier and quoting customers</li><li>Other duties from time to time as required, including administrative cover</li></ul> Requirements<ul><li>Essential &#x2013; a passion for customer service&#xA0;</li><li>Experience within the optical or dental industry highly regarded</li><li>Practical technical skills or interests in repairs a plus</li><li>Excellent time management skills and the ability to prioritise work and work independently</li><li>Attention to detail, flexibility and problem-solving skills</li><li>Excellent written and verbal communication skills</li><li>Past experience with CRM systems/leadership experience a plus</li></ul>

Customer Service Specialist Dental Devices

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist with fluent Japanese/Mandarin/English to join us in APAC. The core responsibility of a Customer Service Representative is to provide our global enterprise customers with the specific focus on customers based in Japan with high-quality assistance and support regarding their account and subscription management. You will act as a vital link between customers and various internal stakeholders to ensure smooth problem resolution. This role requires the ability to handle a diverse range of Non-technical inquiries with sound judgment and effective communication, ensuring a high level of customer satisfaction through proactive problem-solving. What You Will Do Customer Support &amp; Communication <ul><li>Serve as the primary point of contact for Red Hat enterprise customers globally, primary Japanese customers, handling inquiries through phone and email regarding products and services.</li><li>Manage initial customer interactions and coordinate seamless communication between customers and internal teams. </li></ul>Problem solving &amp; Documentation <ul><li>Perform diagnosis, troubleshooting, and resolution of customer issues, escalating complex problems when necessary.</li><li>Research customer issues thoroughly and contribute to the team&apos;s knowledge base by recording solutions and documenting new knowledge articles. </li></ul>Teamwork &amp; Proactivity <ul><li>Work effectively as a collaborative, remote team member, maintaining a customer-first mindset.</li><li>Actively seek and implement proactive solutions to enhance the customer experience. </li></ul>What You Will Bring <ul><li>Native-level fluency in Japanese (both written and verbal) is essential for providing high-quality professional guidance to our enterprise customers in a Japanese business environment.</li><li>Strong verbal and written English communication skills are also required.</li><li>Verbal and written Mandarin communication skills are plus</li><li>Minimum of 3 years of experience in a Customer Service industry.</li><li>An IT degree or background in the IT industry is a plus.</li><li>Exceptional customer service skills, including experience managing multiple priorities in a customer-facing role.</li><li>A strong passion for problem-solving and investigation, coupled with the ability to critically analyze complex issues.</li><li>Excellent organizational and time management skills, with the ability to prioritize work effectively and perform under pressure.</li><li>Some experience using Linux is an advantage, but not a requirement. </li></ul>About Red Hat Red Hat is the world&#x2019;s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We&apos;re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat&#x2019;s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

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