😎 **Our Culture**

Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

**🚀 About The Role**

As a key leader within the Quantum Metric Partnerships Team, the Director, EMEA Channel Partnerships will play a pivotal role in driving significant growth and scale through our strategic cloud, technology, and solution partners across EMEA. This role will work directly with Quantum Metric sales and Customer Success teams, alongside EMEA GTM leaders, as well as our channel partners' field sales and executive teams. You will define and execute the EMEA ecosystem strategy, identify and onboard key partners, establish best practices for joint go-to-market initiatives, and broadly enable all stakeholders on the value of Quantum Metric within our partner ecosystems.

The Director, EMEA Channel Partnerships will be the primary partner resource for all channel-related initiatives within the EMEA region. This role will be expected to establish trust and credibility, lead regional partner sales managers, and collaborate with a variety of stakeholders, including account executives, regional VPs, marketing, sales engineering, and customer success, while flawlessly executing our partner sales processes and delivering on all key performance metrics and outcomes.

**🔧 Responsibilities**

*   Develop and Own EMEA Partner Strategy: Formulate and execute the comprehensive EMEA partner strategy in close collaboration with EMEA GTM leaders.
*   Identify and Onboard Strategic Partners: Identify, prioritize, and onboard solution partners (including system integrators, digital agencies, consultancies, and resellers) into the Quantum Metric partner program.
*   Drive Joint Business Planning: Collaborate with partners to develop detailed joint business plans focused on generating and accelerating new logo acquisition and existing logo expansion.
*   Secure Executive Alignment: Develop compelling business cases, secure executive sponsorship, and gain buy-in for key channel partner initiatives that align with Quantum Metric’s EMEA GTM strategy.
*   Cross-Functional Execution: Work cross-functionally with EMEA sales, customer success, and marketing teams to ensure seamless execution of the partner strategy.
*   Execute Strategic Go-To-Market Programs: Implement strategic go-to-market programs leveraging joint marketing opportunities such as webinars, podcasts, case studies, blog posts, and physical events.
*   Build and Manage Partner Sales Teams: Recruit, hire, and manage the partner sales managers across targeted EMEA markets, driving their performance and professional development.

**💡 Requirements**

*   10-15 years of progressive technology-related sales or channel management experience.
*   8+ years of experience developing and scaling cloud, technology, and solution partnerships, managing partner sales teams, and delivering strong revenue growth within the EMEA market.
*   Bachelor’s degree or equivalent practical experience.
*   Familiarity with the contact center environment (e.g., chat, call center agents, software, processes, call obviation projects) is preferred.
*   Proven experience working with and managing partnerships with enterprise organizations.
*   Experience working with system integrators, digital agencies, and consultancies.
*   Ability to thrive in a fast-paced environment; a self-starter who exhibits passion, persistence, and integrity in all endeavors.
*   Demonstrated strong leadership and people management skills.
*   Exemplify articulate, thoughtful, professional, organized, concise, humble, and accountable traits, with excellent communication skills and a high emotional IQ.
*   Familiarity with the APAC market and partners is a plus.
*   Experience developing partnerships and alliances within the e-commerce/digital industry is a plus, with direct experience in analytics, experimentation, CX, personalization, or contact center solutions being highly valued.
*   20% travel

🏆 **Perks & Benefits**

Group Health Plans (100% paid)

Life Assurance Employee Assistance Program

Stock Options

Employee Lead Referral Program

Internal Lead Referral Program

One-Time Home Office Enhancement Stipend

Monthly Business Expense Stipend

Parental Leave

Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

**🐉 About Quantum Metric**

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

**Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.**

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf

Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/

#BI-Remote

Director of EMEA Channel Partnerships

**Job Overview** We are looking for a detail-oriented and responsive individual to join our team as a Client Services Assistant. This role involves assisting with client coordination, processing support tasks, and handling day-to-day follow-ups in a fast-paced, service-based environment. You will help keep things running smoothly behind the scenes, ensuring our clients receive excellent support and attention. **Responsibilities include:**

*   Managing daily service requests
*   Assisting with scheduling, follow-ups, and form processing
*   Responding to basic inquiries and messages in a timely manner
*   Providing general admin and operations support
*   Maintaining clear and organized task flow

**Perks:** Flexible schedule Remote opportunity Employee discounts Supportive and team-oriented environment **Requirements:**

*   Reliable internet & device
*   Strong attention to detail
*   Professional communication
*   Willingness to learn & follow instructions

Remote Client Services Assistant

**Business Co-ordinator**

Home-based (with occasional UK travel)

12 months Fixed term

**About Us**

We’re Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected. Founded in 1915, by Sir Arthur Pearson, to help the many veterans losing their sight after the First World War, we have over a century of experience providing the best care to our veterans.

Since then, we’ve provided support to tens of thousands of vision-impaired veterans, helping them to regain their independence. By providing our members with the tools and skills they need to lead a fulfilling and active life, we ensure they remain valued members of society.

We’re one transformational team that believes every visually impaired veteran should be able to lead the life they choose.

We are currently seeking a Business Co-ordinator to join us on a full-time basis for a one year fixed term contract.

**The Benefits**

\- Salary of £31,276.00 per annum

\- Generous annual leave with the option to buy additional days

\- Pension scheme with generous employer contributions

\- Access to legal services and mental health support

\- Employee assistance programme

\- Home working allowance

\- Professional and personal development

\- Life Assurance

\- Enhanced pay

It's a great time to become a part of our journey, as we embark on an ambitious transformation programme to guarantee our long-term prosperity and ensure that we can support our beneficiaries for years to come.

**The Role**

As a Business Co-ordinator, you will provide administrative and confidential support to the Executive Assistant to the CEO and the Chairman and the Executive team.

The role includes diary management, meeting support, travel planning and expenses reconciliation, event/project support and other tasks in support of the Executive Assistant.

Additionally, you will:

\- Liaise closely with the Executive Assistant to ensure a co-ordinated approach and provide cover support

\- Write accurate minutes and record actions

\- Create agendas

\- Assist with the formatting of meeting papers

**About You**

To be considered for the role of Business Co-ordinator, you will need:

\- Relevant administrative experience

\- Demonstrable experience of providing personal support at a senior level

\- Experience of building relationships with senior decision makers

\- Experience working with confidential information

\- Proficiency in Word, Excel, PowerPoint, Outlook and Teams

\- Proven organisational skills

\- Minute-taking skills

Experience of working with older people or people with sight loss would be beneficial to your application, as would knowledge of the military and military personnel.

The closing date for this vacancy is the 27 July 2025.

Other organisations may call this role Administrator, Team Administrator, Support Administrator, Admin Officer, Admin Assistant, Office Assistant, Receptionist, or Secretary.

Webrecruit and Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’d like to join us as a Business Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Business Co-ordinator

**Document Production Specialist**

Award winning UK firm is seeking to hire a fully remote evening shift Document Production Specialist to provide accurate, professional, and efficient document production services support across the UK, European and International offices.

*   Competitive Salary
*   Fully Remote
*   Monday-Friday (Evenings), 5:30pm-1am
*   Excellent employee benefits to include 25 days annual leave and long service accrual, access to corporate gym membership rates & other lifestyle and family friendly benefits!

This full-time, fully remote, evening shift role will be responsible for delivering the highest level of service to internal clients through timely responses to enquiries, quick and accurate turnaround of tasks, clear, informative, and open two-way communication with a desire and ability to provide solutions.

**Document Production Specialist Key Responsibilities:**

*   Transcribe, create, rebrand, format, and amend emails, correspondence, attendance and meeting notes, documents, reports, billing narratives and mail merges
*   Prepare electronic engrossments, to include all ancillary documentation and diagrams, and electronically date and sign documents
*   Create and amend PowerPoint / Visio / Jigsaw presentations, organisational and structure charts, step diagrams and family trees
*   Create marketing documentation such as team sheets, seminar slides and pitch documents
*   Support with complex work for example pivot charts, graphs, data formulas in excel documents, Visio and jigsaw organisational structure charts and step diagrams
*   Create, format, amend and rebrand the Firm’s template and precedent library (containing over 40,000 documents)
*   Prepare and amend forms using Evo and Lexis Smart Forms

**Document Production Specialist Key Skills & Requirements:**

*   Previous evening shift document production experience gained within a law firm environment across various practice areas
*   Advanced working knowledge of MS Word, DocXtools, Outlook, Excel, and PowerPoint
*   Experience of using BigHand
*   An understanding of Visio and Jigsaw is required
*   Knowledge of the capabilities of Adobe Pro and an understanding of Definely Proof

Document Production Specialist

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As we continue to expand in Europe, we are looking for a **Customer Service Representative**. You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand. _This job can be done remotely, as long as you are based in England._ **What You’ll Do:**

*   You will ensure the smooth daily operation of our services by providing telephone and email support
*   You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
*   You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
*   You will care for customer satisfaction and making sure that issues are resolved
*   You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly

**Who You Are:**

*   You speak fluent German (C2 or native) and English (C1 or C2)
*   You are a good communicator and able to always find the right tone in different contexts
*   You enjoy providing advice and support over the phone
*   You remain calm even in stressful situations and are able to develop creative solutions in real time
*   Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service
*   You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
*   You are technology-savvy and enjoy working with modern IT tools.

**What We Offer**

*   100% work from home, as long as you’re based in England
*   State of the art hardware for you to perform your work worry free
*   The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
*   £14 / h base pay for a 40 h work week, which can be more depending on the shifts and hours you work
*   28 days of vacation days inclusive of public holidays

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of worldclass engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? _Via is an equal opportunity employer._

Customer Service Representative (German-speaking)

We’re Sprint Enterprise Technology – a growing fintech company, doing big things in the UK wealth management industry, and we have the awards to prove it! Our mission is to bring about a more open and integrated wealth management industry by enabling the flow of rich and accurate data between systems.​

We provide two products: 

*   **Fastrak**: our financial reporting software that financial advisers rely on to deliver high-quality, customisable financial reports to their clients. 
*   **FINIO**: our rapidly growing, innovative, award-winning data hub that intelligently connects investment platforms with software providers and financial advice firms for the flow of investment data. 

As we continue to expand our business, we are looking for an Operations Analyst to help us handle admin, streamline our processes, and support our project management capabilities. This is a fantastic opportunity to work in a high-performing team where your growth and development will be a top priority.

We are a fully remote, UK-based team.

**What you will do**

*   Support projects and task management in our management software (Monday.com) by tracking task progress, managing deadlines, and organising documentation.
*   Coordinate meetings and manage diaries for the tech and management teams, including agenda preparation and note-taking.
*   Support and improve the onboarding of new clients, including setting up clients’ access to our systems, and ensuring we get all required information quickly.
*   Monitor communications channels such as the shared mailbox, and act as a point of contact for basic client queries.
*   Assist with internal reporting and documentation, including proof-reading and formatting reports, presentations, and client communications.
*   Liaise with internal teams to gather updates, follow up on actions, and identify issues.
*   Lead on staff engagement initiatives, including managing satisfaction surveys, planning in-person team days, and coordinating virtual social events.

**Who we are looking for**

*   An exceptional analyst with a 2:1 degree or higher in any subject, or at least 2 years relevant experience.
*   Highly organised and proactive, with strong attention to detail.
*   An analytical, problem-solving mindset.
*   Comfortable managing a range of tasks in a fast-paced environment.
*   An excellent communicator, able to coordinate across teams.
*   Tech-savvy, quick to pick up new technologies, and keen to research and implement new tools with a focus on AI and automation.
*   Willing to take ownership of internal processes and improve our ways of working.
*   Friendly, reliable, and eager to help others with whatever needs to be done – your work will cover all areas of the business.
*   Ambitious, and motivated to learn, grow, and contribute in a small, fully remote company.
*   Comfortable working from home – we’re a 100% remote team.
*   Legally authorised to work in the UK without sponsorship.
*   Experience in the wealth management industry, or with coding or project management is desirable.

**What we can offer you**

*   Salary: £30,000
*   A fully remote role (working from home) with occasional funded company meet-ups
*   Flexible working hours
*   25 days holiday (plus bank holidays), increasing with length of service, plus an extra day off on your birthday
*   2 days of volunteering leave to support a charitable cause
*   Holiday purchase scheme (buy or sell up to 5 days)
*   Life assurance
*   A wellbeing package incl. gym discounts and access to coaching and counselling
*   Enhanced parental leave
*   Contribution to private health cover
*   Contributory pension scheme
*   Personal development/training budget, and mentoring from experienced team members
*   Salary sacrifice options (e.g. extra pension contributions, electric vehicle purchase)

_We’re committed to fostering a diverse, equal, and inclusive workplace at Sprint. We believe that innovation thrives when we embrace various perspectives, backgrounds, and experiences. We are creating an environment where everyone is valued, respected, and empowered to contribute to their full potential. We encourage applications from people of all genders, races, ethnicities, sexual orientations, neurodiversity, abilities, and backgrounds. We are building a workplace that reflects the diverse communities we serve._

Latest Remote Jobs inUK·Call Center

Director of EMEA Channel Partnerships

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