Jobright is a personal AI job search agent that simplifies the job search process and helps users reach better job outcomes. The Customer Support Specialist provides timely, empathetic customer assistance by handling inquiries, troubleshooting product and account issues, documenting cases, escalating complex problems, and collaborating across teams to improve support. Why Join Us &#x2022; Build real, production AI agents used by real users&#x2022; High ownership and impact&#x2022; Work at the intersection of AI, agents, and product&#x2022; Shape how people experience AI-driven job search Responsibilities &#x2022; Respond to customer questions through email, chat, and other support channels&#x2022; Troubleshoot common account and product issues using documented processes&#x2022; Maintain accurate ticket notes, customer records, and follow-up actions&#x2022; Escalate complex or urgent cases with clear supporting context&#x2022; Guide customers through product features and standard workflows&#x2022; Identify recurring questions and suggest improvements to help content&#x2022; Collaborate with product and operations teams to resolve customer issues&#x2022; Deliver a professional and empathetic customer experienceQualification Required &#x2022; Strong written and verbal communication skills in English&#x2022; Empathy, patience, and a customer-focused mindset&#x2022; Clear problem-solving and attention to detail&#x2022; Comfort learning web-based tools and internal processes&#x2022; Ability to manage multiple requests and meet response expectations&#x2022; Reliable internet connection and a suitable remote work environment in the United Kingdom Preferred &#x2022; Previous customer service, retail, hospitality, or support experience&#x2022; Familiarity with CRM or help desk tools such as Zendesk, Intercom, or Freshdesk&#x2022; Interest in technology products or software-as-a-service businesses

Customer Support Specialist, Entry Level

We&apos;re hiring for a global network of specialized software companies that deliver mission-critical solutions to industries like aviation, empowering clients to operate efficiently and safely. This employer focuses on long-term partnerships, acquiring and enhancing software businesses with a commitment to their legacy, employees, and customers. The Role&#x2022; Serve as the primary point of contact and trusted advisor for assigned customers, building strong relationships at operational and executive levels.&#x2022; Drive high customer satisfaction and retention by conducting regular business reviews, monitoring customer health, and proactively mitigating renewal risks.&#x2022; Identify and pursue opportunities for value expansion within existing accounts through cross-selling and upselling, collaborating with sales teams to meet revenue targets.&#x2022; Develop deep expertise in the company&apos;s software solutions and understand customer workflows, operational challenges, and business objectives.&#x2022; Act as the customer advocate internally by gathering requirements, translating them into product enhancements, and working closely with product and development teams.&#x2022; Manage onboarding, training, and adoption programs, tracking key performance indicators and maintaining accurate customer records. What You&apos;ll Need&#x2022; Bachelor&apos;s degree in Business, Marketing, or a related field, or equivalent practical experience.&#x2022; 5+ years of experience in customer success or account management, preferably within a software or SaaS environment.&#x2022; Strong communication, presentation, and client engagement skills across multiple channels.&#x2022; Proficiency with CRM systems (e.g., HubSpot) and a highly organized, proactive mindset.&#x2022; Fluent in English; additional European languages are a plus.&#x2022; Experience in technical or operational sales environments and a willingness to travel within the EMEA region are preferred. What&apos;s On Offer&#x2022; Competitive salary&#x2022; Bonus structure&#x2022; Fully remote work environment&#x2022; Professional development and international career growth opportunities&#x2022; Supportive and dynamic work culture Apply via Haystack today!

Customer Success Manager

We are looking for a Client Operations Specialist to join the Investec Save team and help deliver a responsive, fair and reliable service to our savings clients. Working within Banking Operations, you will support clients across a broad range of account, payment and onboarding queries while helping to protect them through effective controls, regulatory awareness and careful attention to detail. This is a varied role for a natural problem-solver who enjoys taking ownership, working collaboratively and making a positive difference to the client experience. Alongside day-to-day client servicing, you will have the opportunity to identify trends and contribute to improvements across our processes, tools and products. What will I be doing?<ul><li>Provide first-line email support to clients and prospective clients, resolving a wide range of application, account and service queries.</li><li>Recognise when clients may be in vulnerable circumstances, establish the support they need and provide first-line telephone assistance where appropriate.</li><li>Investigate payment queries by working with clients and other banks to reach an effective resolution.</li><li>Identify, record and investigate complaints, ensuring they are managed efficiently and in line with regulatory requirements.</li><li>Maintain accurate client accounts and records, including changes relating to name updates and deceased estates.</li><li>Complete client, account and nostro reconciliations, including supporting the creation of a single client view for FSCS reporting.</li><li>Review applications that have not passed automated onboarding checks, including AML, KYC, sanctions, fraud, Onfido and linked-account checks.</li><li>Identify recurring client needs or areas of frustration and help improve processes, tools and products, while supporting wider Banking Operations activities when required.</li></ul> What are we looking for? What&apos;s essential<ul><li>Experience working directly with clients and maintaining relationships in a service or sales environment.</li><li>Strong investigative and problem-solving skills, with the ability to take ownership of issues through to resolution.</li><li>Clear written and verbal communication, strong listening skills and the ability to build effective working relationships.</li><li>Excellent organisation and time management, with the ability to prioritise competing demands in a busy environment.</li><li>The ability to work accurately under pressure and within tight timeframes.</li><li>High standards of literacy and close attention to detail.</li><li>A self-motivated, accountable and energetic approach, with the ability to work independently and collaboratively.</li><li>A commitment to integrity, treating customers fairly, following relevant compliance requirements and identifying and escalating business risks.</li></ul> What&apos;s desirable<ul><li>Some experience within a retail banking environment.</li><li>Experience handling client complaints.</li><li>Experience working with Faster Payments and CHAPS.</li><li>Experience of ISA products, particularly ISA transfers.</li><li>Knowledge of client onboarding risks and relevant requirements relating to AML, sanctions and fraud.</li></ul> At Investec, we do things differently. We&apos;re a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you&apos;ll help shape bold solutions for clients who expect something more than the ordinary.As part of our collaborative &amp; agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way. Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It&apos;s a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you&apos;ll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.If this role excites you but you don&apos;t meet every requirement, we&apos;d still love to hear from you. Your unique perspective and experience could be exactly what we are looking for. Get in touch! At Investec, we&apos;re deeply invested in our clients, our colleagues, and our communities. It&apos;s more than a mindset; it&apos;s how we show up every day. Be part of something Out of the Ordinary.Recite MeWe commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the &#x2018;Accessibility Options&apos; link at the top of the page.The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at CareersUK@investec.co.uk who will be happy to assist.

Client Services Specialist | Investec Save

Live Chat Support Agent (Remote UK)OverviewWe are looking for a professional and customer-focused Live Chat Support Agent to provide responsive, accurate and helpful support to customers through live chat and other digital communication channels.This is a full-time, permanent, remote UK opportunity suitable for an entry-level candidate with strong written communication skills, a positive attitude and a genuine interest in delivering excellent customer service.&#x1F4BC; Job Snapshot&#x1F4CD; Location: London, UK&#x1F3E0; Workplace Type: Remote&#x1F4BC; Employment Type: Full-time&#x1F4C4; Job Type: Permanent&#x1F331; Experience Level: Entry Level&#x1F4B7; Salary: &#xA3;27,000 &#x2013; &#xA3;30,000 per annum&#x1F3E2; Category: Customer ServicesKey Responsibilities<ul><li>Respond to customer enquiries through live chat in a professional and timely manner.</li><li>Provide clear, accurate and helpful information to customers.</li><li>Assist with general customer queries and resolve straightforward issues.</li><li>Escalate more complex enquiries when appropriate.</li><li>Maintain accurate records of customer interactions.</li><li>Deliver a positive and professional customer experience.</li><li>Manage multiple conversations while maintaining accuracy and attention to detail.</li><li>Follow relevant processes and communication guidelines.</li><li>Work effectively and independently within a remote environment.</li></ul>Requirements<ul><li>Strong written communication skills.</li><li>Professional and customer-focused approach.</li><li>Good organisational and time-management skills.</li><li>Strong attention to detail.</li><li>Confident using computers and online communication systems.</li><li>Ability to manage multiple customer conversations effectively.</li><li>Good problem-solving skills.</li><li>Ability to work independently in a remote environment.</li><li>Previous customer service, live chat or administrative experience may be beneficial, but is not essential.</li></ul>What We Offer<ul><li>&#xA3;27,000 &#x2013; &#xA3;30,000 per annum</li><li>Full-time, permanent employment</li><li>Remote UK working</li><li>Entry-level opportunity within customer services.</li><li>Experience working in a digital customer-support environment.</li></ul>How to ApplyApply in around 20&#x2013;25 seconds &#x2014; confirm your details, upload your CV and submit your application.

Live Chat Support Agent ( Remote UK)

Jobright is a personal AI job search agent that guides and simplifies the job search process. The Entry Level Customer Service Representative serves as a first point of contact by handling customer inquiries, resolving or escalating requests, documenting interactions, following up on cases, and sharing recurring feedback with internal teams. Why Join Us &#x2022; Build real, production AI agents used by real users&#x2022; High ownership and impact&#x2022; Work at the intersection of AI, agents, and product&#x2022; Shape how people experience AI-driven job search Responsibilities &#x2022; Answer customer questions through phone, email, chat, or approved support channels&#x2022; Explain services, policies, and next steps clearly and accurately&#x2022; Resolve routine requests and escalate issues that require specialised support&#x2022; Document customer interactions and outcomes in internal systems&#x2022; Follow up on open cases and communicate progress to customers&#x2022; Maintain a calm, professional, and empathetic approach&#x2022; Share recurring customer feedback with operations and product teams&#x2022; Meet service quality and response-time expectationsQualification Required &#x2022; Strong verbal and written communication skills&#x2022; Customer-focused attitude with patience and empathy&#x2022; Good judgement, problem-solving, and attention to detail&#x2022; Ability to learn procedures and digital support tools quickly&#x2022; Ability to organise work and handle multiple customer requests&#x2022; Reliable internet connection and a suitable remote work environment in the United Kingdom Preferred &#x2022; Previous customer-facing experience in service, retail, hospitality, or support&#x2022; Familiarity with CRM, ticketing, or contact-centre tools&#x2022; Experience working effectively in a remote team

Customer Service Representative, Entry Level

About Element. Element was founded by the team behind the Matrix protocol, a groundbreaking project redefining how the world communicates through open, secure and decentralised messaging. The mission behind Matrix is simple but powerful: make messaging as open and accessible as email. That means giving people and organisations the freedom to choose where their data is hosted, enjoy truly private conversations, and stay in control of their communications. Today, Element helps major organisations run Matrix securely at scale, from the French, German and British governments to international institutions like NATO and the UN. Our Values.<ul><li>We care about the greater good</li><li>We work together in the open</li><li>We are proud of how we serve our customers</li><li>We are ambitious and iterate rapidly </li></ul>About the role. The impact you&#x2019;ll make. As a Customer Success Manager (CSM) at Element, you&#x2019;ll lead the post-sale customer relationship, ensuring our customers achieve tangible value from our products and services. You&#x2019;ll be measured by customer satisfaction, adoption, and retention, working across functions to help customers meet their business objectives while championing their needs within Element. You will collaborate closely with: <ul><li>Pre-Sales Team (Account Executives and Pre-Sales Engineers) to ensure a smooth handover into the post-sales lifecycle.</li><li>Account Managers to support renewal and account growth.</li><li>Technical Account Managers and the Support Team to resolve technical barriers and drive adoption.</li><li>Product Delivery Teams to influence the roadmap and oversee customer-sponsored development projects </li></ul>This is a high-impact role at the intersection of product, delivery, and customer engagement. What you&apos;ll be doing. <ul><li>Own the onboarding journey, including customer handover from Sales and the development of tailored onboarding plans.</li><li>Deliver customer training sessions and workshops to drive adoption.</li><li>Become a product expert, delivering training to drive adoption</li><li>Support product provisioning and ensure successful technical rollout (in partnership with Support and TAMs).</li><li>Maintain regular customer contact, building trusted relationships with stakeholders at all levels.</li><li>Capture and share customer insights, ensuring feedback flows effectively into Element.</li><li>Act as a customer advocate:<ul><li>Escalate and resolve urgent issues impacting success.</li><li>Influence longer-term product roadmap decisions based on customer needs. </li></ul></li><li>Partner with Account Managers on renewals and account growth opportunities.</li><li>Track and report on customer outcomes, adoption trends, and satisfaction. </li></ul>About you. What we&#x2019;re looking for.<ul><li>Excellent communication and stakeholder management skills.</li><li>Proven experience in customer-facing roles, ideally serving enterprise or government clients.</li><li>Professional-level English (C1+). </li></ul>Bonus points if you also have: <ul><li>German language skills (C1+).</li><li>Account Management experience including dealing with renewals and contracts</li><li>Familiarity with decentralised systems, open source software, VoIP, or end-to-end encryption.</li><li>Knowledge of mobile platforms (iOS, Android) and mobile device management.</li><li>Existing security clearance&#xA0; </li></ul>About joining Element. Where we&apos;re located. We are a fully remote Team and and this role is open to candidates based in the UK. &#xA0; Please note that we do not offer visa sponsorship at this time, so you&apos;ll need to have the relevant right to work. What we offer.<ul><li>Annual base salary: Up to &#xA3;57,000</li><li>Meaningful, mission-driven work in open source</li><li>40 days of annual leave (incl. local bank holidays)</li><li>Share options</li><li>Discretionary annual bonus</li><li>Healthcare cover</li><li>Professional development budget</li><li>Access to a wellbeing platform</li><li>Home Office allowance</li><li>Company socials</li><li>Family-friendly environment </li></ul>Our hiring process.<ul><li>HR screening call (non technical) - Up to 30 min&#xA0;</li><li>First stage interview - Up to 45 min</li><li>Last stage interview - Up to 60 min </li></ul>Equality, diversity, and inclusion. Element does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Your personal data will be processed in accordance with our privacy policy. Salary 47000 - 57000 GBP (yearly)

Risepoint is an education technology company that helps regional universities launch and grow online programs for modern learners. Risepoint supports more than 100 universities and colleges across five countries, with programs concentrated in high-demand fields including nursing, healthcare, teaching, business, technology, and public service. Our suite of products and services supports the full student journey and each university&#x2019;s long-term goals. Together, we increase access to affordable education that delivers a strong return on investment for learners and meets employer and community needs. Learn more at risepoint.com. The Impact You Will Make As a Student Recruitment Coordinator, you will play a direct role in helping prospective students take the next step toward postgraduate study. You will support and develop relationships with assigned university partners while helping to achieve enrolment targets, serving as a trusted guide from initial inquiry through to enrolment. By providing timely, accurate, and supportive communication, you will help students make informed decisions while driving strong conversion outcomes. In this role, your impact will be seen in the quality of student interactions, and your ability to create a seamless enrolment experience. You will work independently within established guidelines, solve routine challenges confidently, and collaborate across teams to support both student success and institutional growth. This is a remote position that requires candidates to currently reside in the United Kingdom. What You Will Do How You Will Bring Our Mission to Life <ul><li>Serve as the first point of contact for prospective students, guiding them from initial inquiry through to enrolment.</li><li>Support and develop relationships with assigned university partners while helping to achieve enrolment targets, serving as a trusted guide from initial inquiry through to enrolment.</li><li>Provide accurate, comprehensive information about programmes, admissions requirements, and the enrolment process so students can make informed decisions.</li><li>Conduct proactive student outreach by phone and email to nurture leads, encourage progression, and support conversion to enrolment.</li><li>Monitor applicant pipelines and take ownership of routine follow-up activity to keep students progressing efficiently through each stage.</li><li>Work independently within established processes while recommending practical solutions to routine challenges that may affect student progression.</li><li>Build strong cross-functional relationships with internal teams to ensure a seamless and consistent enrolment experience.</li><li>Maintain accurate student records and uphold high standards of data integrity and administrative quality.</li><li>Represent the organisation professionally in every student interaction, balancing empathy, accuracy, and pace in a target-driven environment. </li></ul>What Success Looks Like <ul><li>Students feel informed, supported, and confident throughout the enrolment journey because communication is timely, clear, and accurate.</li><li>Enrolment targets and conversion goals for assigned partners are consistently met through effective outreach, strong relationship ownership, and disciplined follow-through.</li><li>Student records, communications, and handoffs are well managed, contributing to a smooth experience for both students and internal stakeholders. </li></ul>How Impact Will Be Measured <ul><li>Performance against enrolment, conversion, and outreach activity targets for assigned university partners.</li><li>Quality and consistency of student engagement, including responsiveness, professionalism, and accuracy of information shared.</li><li>Accuracy of data, completion of administrative activity, and effective collaboration across teams to keep students progressing through the pipeline. </li></ul>What You&#x2019;ll Bring To The Team Experience That Matters Most <ul><li>1&#x2013;3 years of experience in customer service, student support, admissions, sales, or a related field involving direct customer engagement.</li><li>Strong interpersonal, verbal, and written communication skills, with the ability to build trust and guide individuals through important decisions.</li><li>A detail-oriented and organised approach, with the ability to manage multiple priorities while maintaining accuracy and follow-through.</li><li>Demonstrated professionalism, adaptability, and problem-solving ability in a fast-paced, target-driven environment.</li><li>This is a remote position that requires candidates to currently reside in the United Kingdom. </li></ul>Experience That&#x2019;s Great To Have <ul><li>Experience working in higher education, online education, admissions, or enrolment support.</li><li>A bachelor&#x2019;s degree is preferred but not required.</li><li>Familiarity with CRM, student information systems, or other platforms used to manage applicant and student records.</li><li>Experience balancing relationship management, administrative accuracy, and target delivery within a student- or customer-focused setting. </li></ul>Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce This Role Is Eligible For Comprehensive Benefits Personal and Professional Development: <ul><li>Continuous Professional and Leadership Development Programs</li><li>Tuition Reimbursement for employees and their dependents </li></ul>

Student Recruitment Coordinator

&#x1F6E0; Job Vacancy: Travel Customer Service Representative&#x1F4CD; Remote &#x2013; United Kingdom &#x1F552; Flexible Working Schedule &#x1F4BC; Job Level: Entry Level / Junior / Associate &#x1F4B0; Basic Salary: &#xA3;3,000+ per monthWe are looking for a friendly, organised, and customer-focused Travel Customer Service Representative with an interest in travel, tourism, destinations, and travel services.In this role, you will assist customers with travel-related enquiries, provide information about different destinations and travel products, and support customers with their questions, requests, and travel-related needs.You will have the opportunity to work with a variety of travel products, including holiday packages, hotels and accommodation, tourist attractions, local experiences, city breaks, outdoor activities, themed travel experiences, seasonal travel products, and other travel-related services.This position is ideal for individuals who enjoy travel, customer service, communication, destination research, and helping people, particularly those looking for a flexible remote working arrangement.&#x1F3AF; Key Responsibilities<ul><li>Respond to customer travel enquiries and provide relevant travel information.</li><li>Understand customer questions, preferences, travel dates, budgets, and general requirements.</li><li>Provide information about suitable destinations, travel products, holiday options, accommodation, attractions, and travel experiences.</li><li>Research travel information and provide clear and relevant responses to customers.</li><li>Help customers understand and compare suitable travel products based on their needs.</li><li>Assist customers throughout different stages of the travel planning and enquiry process.</li><li>Prepare and organise travel information, options, and responses for customers.</li><li>Provide accurate information regarding destinations, travel products, accommodation, activities, and travel arrangements.</li><li>Respond to customer questions through appropriate communication channels.</li><li>Follow up with customers regarding travel enquiries, requested information, and outstanding questions.</li><li>Assist with booking-related enquiries, changes, amendments, cancellations, and special requests where applicable.</li><li>Maintain accurate and organised customer and travel-related records.</li><li>Review travel product information to ensure customer information provided is accurate and up to date.</li><li>Stay informed about changes to relevant travel products, destinations, seasonal offers, and travel conditions.</li><li>Communicate with appropriate team members or travel suppliers when additional information or clarification is required.</li><li>Complete assigned daily customer service tasks accurately and within the required timeframe.</li></ul>&#x1F91D; Customer Service &amp; Travel SupportThe role focuses on helping customers obtain accurate travel information while providing a professional and personalised service.Your work may include helping to:<ul><li>Understand the individual needs and expectations of different travellers.</li><li>Answer customer questions about destinations, travel products, accommodation, and experiences.</li><li>Help customers find relevant information based on their interests and requirements.</li><li>Present travel information in a clear and easy-to-understand way.</li><li>Provide alternative information or travel options when the original choice is unavailable or unsuitable.</li><li>Support customers during different stages of the travel enquiry and planning process.</li><li>Maintain professional communication and build positive customer relationships.</li><li>Follow up on enquiries and provide additional information when required.</li><li>Support seasonal travel campaigns and promotional offers where relevant.</li><li>Help customers understand the features and benefits of different travel products.</li></ul>The main focus of this position is to provide helpful travel information, respond to customer enquiries, understand customer requirements, and provide appropriate travel-related support. The role combines customer service, travel product knowledge, destination information, and travel support.&#x1F30D; Travel Products &amp; Destination KnowledgeDuring your work, you will have the opportunity to learn about a wide range of domestic and international travel products, including:<ul><li>Holiday packages</li><li>Hotels and accommodation</li><li>Tourist attractions</li><li>Local and cultural experiences</li><li>City experiences</li><li>Outdoor activities</li><li>Themed travel experiences</li><li>Seasonal travel products</li><li>Family holidays</li><li>Leisure travel</li><li>International destinations</li></ul>You will also gradually develop knowledge of:<ul><li>Travel characteristics of different countries and regions.</li><li>Traveller preferences for different types of travel products.</li><li>Seasonal changes within the tourism market.</li><li>Popular destinations and emerging travel destinations.</li><li>Different travel styles and customer requirements.</li><li>Accommodation and travel experience options.</li><li>Seasonal travel trends and promotional periods.</li><li>Changes in traveller demand and preferences.</li><li>Different types of tourism products and experiences.</li></ul>Through ongoing participation, you will gain a broader understanding of destinations, travel products, traveller preferences, tourism markets, and the factors that influence customers when choosing their travel options.&#x1F4E3; Travel Information &amp; Customer SupportTravel Customer Service Representatives may also support travel companies by staying informed about new products, seasonal offers, destinations, and relevant customer information.Your work may include:<ul><li>Keeping up to date with new travel products and destinations.</li><li>Understanding seasonal travel offers and relevant promotions.</li><li>Providing customers with suitable travel product information based on their enquiries.</li><li>Helping customers discover new destinations and travel experiences.</li><li>Providing accurate information about promotional travel products.</li><li>Supporting seasonal travel campaigns when appropriate.</li><li>Understanding how different travel products are presented to different customer groups.</li><li>Responding to customer questions regarding travel products and services.</li></ul>This aspect of the role supports the customer experience by ensuring that customers receive current, relevant, and accurate travel information.&#x1F4BB; Working ArrangementThis is a remote position with flexible working arrangements.Daily tasks can be completed using a:<ul><li>Smartphone</li><li>Tablet</li><li>Computer</li></ul>There is no requirement to commute to a fixed office every day.Working hours offer a degree of flexibility and can be arranged around your daily schedule, making the position suitable for individuals looking for a more flexible way of working.As long as assigned customer enquiries, travel-related tasks, and other responsibilities are completed accurately and within the required timeframe, you can organise your working hours accordingly.&#x2705; Basic Requirements<ul><li>An interest in travel, tourism, destinations, or customer service.</li><li>Interest in learning about different travel products and tourism markets.</li><li>Basic ability to use a smartphone, tablet, or computer.</li><li>Ability to understand and follow work instructions.</li><li>Friendly and professional attitude towards customers.</li><li>Good written and verbal communication skills.</li><li>Good attention to detail.</li><li>Good organisational and time-management skills.</li><li>Ability to work independently.</li><li>Ability to understand customer enquiries and provide appropriate responses.</li><li>Ability to review and process travel information accurately.</li><li>Ability to manage different customer enquiries and tasks effectively.</li><li>Willingness to learn about destinations, travel products, and traveller preferences.</li><li>Comfortable working remotely with a flexible schedule.</li></ul>Previous experience in any of the following areas would be an advantage, but is not essential:Travel / Tourism / Hospitality / Customer Service / Marketing / Digital Marketing / E-commerce / Business / MediaNo previous experience is required. Applicants who are willing to learn, communicate professionally, follow instructions, and complete their work responsibly are encouraged to apply.&#x1F31F; What You Can DevelopThrough this role, you can develop practical knowledge and experience in:<ul><li>Travel customer service</li><li>Customer support</li><li>Travel planning</li><li>Destination knowledge</li><li>Travel product knowledge</li><li>Traveller preferences</li><li>Tourism market awareness</li><li>Travel trends</li><li>Seasonal travel products</li><li>Travel information management</li><li>Customer communication</li><li>Remote working and task management</li></ul>You will gradually develop a stronger understanding of how travel companies communicate with their customers, how travellers evaluate different options, and how useful travel information can be provided to different customer needs.&#x2708;&#xFE0F; Join UsIf you are passionate about travel, destinations, helping people, and discovering new travel experiences, we would love to hear from you.<ul><li>Join us as a Travel Customer Service Representative and develop your knowledge of the travel industry while helping customers obtain information about suitable destinations, travel products, and memorable travel experiences.</li></ul>

Travel Customer Servicee

About the job Bring It On is creating the next generation of skill games.We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for. You will join a world-class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team.&#xA0; Team members come with vast experience and will be among the most positive, professional, engaged, and fun people you&#x2019;ve worked with. They will expect to find the same in you.Are you ready to create awesomeness? Responsibilities<ul><li>Provide daily support to our players via iMessage, Facebook Messenger, Intercom and emails.</li><li>Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.</li><li>Troubleshoot player issues and work closely with internal teams to resolve game-related problems.</li><li>Maintain detailed documentation of player interactions and issues using our CRM.</li><li>Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.</li><li>Assist with onboarding new players, helping them learn the game and ensuring they understand our features.</li><li>Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.</li><li>Collaborate with other teams to provide promotional offers and inform players about new game features and events.</li><li>Develop guidelines and procedures for future support team members</li></ul> Requirements <ul><li>Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming.</li><li>Past experience in KYC, and working with payments processors.</li><li>Exceptional verbal and written communication skills in English.</li><li>Proficiency with CRM tools and experience documenting interactions.</li><li>Strong empathy, with an ability to listen attentively and provide tailored solutions.</li><li>Excellent time management skills and the ability to work flexible hours.</li><li>Experience working in remote settings and self-driven to work independently.</li></ul>Advantages <ul><li>Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.</li><li>Experience with analytics or proficiency in Excel is preferred.</li></ul>Perks<ul><li>Attractive salary that meets your expectations</li><li>Stock options - when the company succeeds, you become rich</li><li>Home office budget - craft a top-notch environment to create wonders from</li><li>No physical office - work from anywhere you want to</li><li>Enjoy a culture focused on results and creating amazing player experiences</li></ul> We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you feel the above describes you perfectly - Apply now!

Customer Experience Specialist

Full-time | Remote Working | Site travel | Permanent employment <ul><li> Coventry</li><li> Full-time</li><li> Permanent </li></ul>About Elis About a career with Elis Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career. Our people are at the heart of everything we do. We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of. At Elis, you&apos;ll be part of a culture built on trust, respect and collaboration, where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme. With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis. The Opportunity We are looking for a Customer Service Advisor to join our team at our Coventry site. This is a varied, customer-focused role where you&apos;ll play an important part in delivering an excellent experience for our customers, building strong relationships and ensuring queries or issues are resolved effectively. This isn&apos;t purely a desk-based customer service position. You&apos;ll work across both the office and out in the field, meeting customers face-to-face and working closely with colleagues across our service teams. You&apos;ll support with everything from resolving customer queries and complaints through to site visits, product fittings, stock checks and helping customers get the best from the services we provide. What You&apos;ll Be Doing Responsibilities You&apos;ll take ownership of the customer experience and act as an important link between our customers and our operational teams. Your responsibilities will include: <ul><li>Managing and following up customer queries promptly and professionally, working with both internal teams and customers.</li><li>Taking ownership of customer complaints, including attending customer locations where required to help achieve a positive resolution.</li><li>Coordinating solutions and following up with customers to ensure issues have been resolved effectively.</li><li>Building strong relationships with customers and understanding their individual service requirements.</li><li>Providing customers with guidance and education on the services and products available to them.</li><li>Supporting customer renegotiations where required.</li><li>Carrying out employee garment sizing and fittings at customer locations.</li><li>Completing rental stock checks and supporting locker installations and clear-outs.</li><li>Capturing and sharing Voice of the Customer (VOC) feedback to help us continuously improve our service.</li><li>Identifying opportunities to grow existing customer relationships in line with agreed targets.</li><li>Working collaboratively with our service teams to deliver excellent customer outcomes and achieve shared performance targets. </li></ul>What We&apos;re Looking For We&apos;re looking for someone who genuinely enjoys working with customers and is comfortable taking ownership when something needs resolving. You&apos;ll Ideally Bring <ul><li> Previous experience within a customer service, account management or sales-focused environment. </li><li> A genuinely customer-centric approach. </li><li> Strong communication and listening skills. </li><li> Confidence dealing with customer queries and challenging situations in a calm and professional manner. </li><li> A proactive, solution-focused approach to problem solving. </li><li> Strong organisation and planning skills. </li><li> The ability to manage multiple priorities effectively. </li><li> A self-motivated approach and willingness to take ownership. </li><li> A willingness to learn and develop your skills. </li><li> A full driving licence, as the role involves visiting customer locations. </li></ul>What We Offer As part of Elis, you&apos;ll join a supportive and established international business where your contribution is valued. We Offer <ul><li>A competitive salary</li><li>Training and ongoing development</li><li>Opportunities to progress your career within Elis</li><li>The stability and opportunities that come with being part of an international organisation</li><li>A supportive working environment where your ideas and contribution matter</li><li> 29 Days Holiday </li><li> Car Allowance </li><li> Company Pension </li></ul>Interested? Then apply online!

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