<div>About Tailscale 
Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.</div><h2>About the Role</h2>If you’re passionate about solving technical issues and providing high-quality support to a diverse community of users, this is the role for you. We’re seeking a motivated Support Engineer (Tier 1) to join our growing team of support professionals. You will serve as the face of the company for a large portion of our community, handling a broad range of tickets that will help flex your technical muscles.As a Tier 1 engineer, you’ll be part of a distributed team focused on delivering excellent support and proactively solving friction by partnering with our broader CX team and Product/Eng. This role reports directly to the Tier 1 Support Team Lead and will play a key role in our journey.<h2>Key Responsibilities</h2><ul>
<li>Act as the primary technical resource for less complex issues, resolving a wide range of configuration and networking challenges to keep them unblocked.</li>
<li>Manage a high-velocity ticket queue with a consistent focus on meeting targets for time to first response and time to resolution.</li>
<li>Drive positive user outcomes and maintain high CSAT scores by providing clear, helpful, and accurate technical guidance.</li>
<li>Balance a high volume of daily ticket replies while maintaining the technical depth required to troubleshoot complex networking issues.</li>
<li>Partner cross-functionally to identify recurring friction points and advocate for improvements to the user experience.</li>
</ul><h2>What We Are Looking For</h2><ul>
<li>Display a natural tinkerer’s mindset and a deep curiosity for how things work, likely demonstrated through personal projects, homelabs, or open-source contributions.</li>
<li>Demonstrate a foundational understanding of networking fundamentals, including DNS, IP addressing, firewalls, and routing.</li>
<li>Show proficiency in troubleshooting across multiple operating systems such as macOS, Windows, Linux, and mobile OS’s.</li>
<li>Some familiarity with Jira and Slack to manage internal workflows and communicate effectively with the team and customers</li>
<li>Exhibit excellent written communication skills, with the ability to explain complex technical concepts with empathy and clarity.</li>
<li>Maintain a proactive approach to learning new technologies and staying current with evolving infra tools.</li>
</ul>As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.<div><div><div>UK Pay Range</div><div>£49,770—£78,210 GBP</div></div></div><div>Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!
What We Offer
<ul>
<li>An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li>
<li>A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li>
<li>Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!</li>
<li>Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.</li>
<li>Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.</li>
<li>Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. </li>
<li>Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. </li>
<li>Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! </li>
<li>A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. </li>
<li>Paid parental leave program. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).</li>
</ul>
Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.
Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.
Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit <a href="https://tailscale.com/scam-awareness" rel="nofollow ugc noopener" target="_blank">https://tailscale.com/scam-awareness</a>.</div>

Customer Support Engineer (Tier 1)

<div>
<a href="https://himalayas.app/companies/olo">Olo</a> is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.</div><div>This role is fully remote, offering you flexibility to work from anywhere within the UK.</div><h3>Your new role</h3>As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on <a href="https://himalayas.app/companies/olo">Olo</a>’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other <a href="https://himalayas.app/companies/olo">Olo</a>ites in their work with customers.Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on <a href="https://himalayas.app/companies/olo">Olo</a>’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations.<h3>How You’ll Make An Impact</h3><ul>
<li>Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them.</li>
<li>Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics.</li>
<li>Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly.</li>
<li>Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership.</li>
<li>Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance.</li>
<li>At times, collaborate across the Support team to resolve tickets in escalated queues.</li>
<li>Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers.</li>
<li>May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow.</li>
<li>Operate independently across shifts and serve as a senior point of reference for peers on complex tickets.</li>
</ul><h3>What Will Set You Up For Success</h3><ul>
<li>Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred.</li>
<li>Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues.</li>
<li>Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations.</li>
<li>Experience contributing to internal knowledge bases and documentation.</li>
<li>Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams.</li>
<li>Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators.</li>
</ul><h3>Other Requirements</h3><ul>
<li>Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week.</li>
<li>Including evening, weekends, and holidays</li>
<li>Shifts may also be subject to change over time</li>
<li>Comfort using AI tools to work more efficiently.</li>
</ul><h3>About <a href="https://himalayas.app/companies/olo">Olo</a>
</h3><a href="https://himalayas.app/companies/olo">Olo</a> is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, <a href="https://himalayas.app/companies/olo">Olo</a> processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust <a href="https://himalayas.app/companies/olo">Olo</a> and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.<div>Applicant Privacy Notice (United Kingdom)</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Senior Customer Support Specialist

A Little Bit About Us... Pion is the award-winning platform where audience verification, data ownership, and marketing reach converge. We help 3,500+ brands&#x2014;including the world&apos;s biggest retailers&#x2014;build lasting loyalty across 10 consumer groups in 100+ territories. Whether it&apos;s through Student Beans, Beans iD, or our YMS events, we enable growth without compromise. At Pion, you&apos;ll help us build a smarter, more transparent future for global commerce. Life at Pion Where People Thrive At Pion, we&apos;re driven by big ideas and bold thinkers. Our purpose is clear{{{{:}}}} We make it possible to reward those who shape our world, from Students to Healthcare workers and more. That mission demands diverse perspectives and a culture where everyone belongs. Our people power everything we do from innovation to collaboration. We&apos;re here to break down barriers and build a space where everyone can grow, learn, and thrive&#x2014;because affordability starts with empowered people. Check out our SHARP values to find out more about our culture. Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don&apos;t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don&apos;t think you fit the criteria. Need any adjustments to support you with your application? Just drop us an email at talent@wearepion.com. About The Role. We are looking for a Customer Support Executive to join us on a 12 month Maternity contract. Responsibilities include <ul><li>Receive, review, and manage assigned media/advertising booking tasks from start to finish, working to established procedures and deadlines</li><li>Liaise with customers via email, chat, and other channels to confirm offer details, schedules, requirements, and expectations</li><li>Coordinate with internal teams to ensure successful completion of bookings, rescheduling or adjusting assignments when changes, cancellations, or conflicts arise</li><li>Maintain accurate customer, booking, and scheduling records across company systems, keeping customers informed of any changes or delays</li><li>Identify and resolve booking or service issues quickly and professionally, escalating complex concerns where needed and suggesting improvements to the booking process </li></ul>Requirements A little bit about you. We&apos;d really like to hear from you, if you have <ul><li>Highly organised with strong time-management skills &#x2014; you can manage your own schedule and juggle multiple deadlines in a fast-paced environment</li><li>A confident communicator, comfortable liaising with both internal teams and clients via email and other channels</li><li>Calm and professional under pressure, able to handle difficult conversations and cope with busy, seasonal peak periods</li><li>Background in Customer Support, Success, or Services is a plus, though the right attitude matters more than years of experience</li><li>Familiarity with Google Suite, Asana, Salesforce, or Claude is a bonus, as is experience working with a global team </li></ul>Benefits Life at Pion. Let&apos;s take a look at a few things that make Pion an amazing place to work... &#x1F4B0; Competitive salary. &#x1F334; 30 days annual leave, plus bank holidays. &#x1F3C6; Accredited &apos;Great Place To Work&apos; company in three categories. &#x1F9E0; Commitment to personal development and career growth, coaching workshops and progression plans. &#x1F469;&#x1F3FD;&#x200D;&#x1F4BB;Remote-first working environment. This means you&apos;re not obligated to come into the office, you can choose the environment you think you excel best in with up to 180 days working from abroad (subject to approval &#x2014; sadly, we can&apos;t say yes to every beach). &#x1F4C5;Flexible working hours (start between 8-10am and finish between 4{{{{:}}}}30-6{{{{:}}}}30pm). &#x2764;&#xFE0F; Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more. &#x1F6CD;&#xFE0F; Access to incredible partnership discounts for the biggest brands in the world. Think Google, Apple, GymShark, Domino&apos;s, Uber and loads more! &#x1F4BB; &#xA3;200 work from home set up allowance to put towards your at-home working space. Want to know more? Check out our career site for everything you need to know about starting a career with Pion. Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion&apos;s&apos; use of your personal information.

Customer Support Executive

12 month FTC Why SquaredUp?We&apos;re on a mission to change how IT and engineering teams work with data. Our advanced dashboards cut through complexity, giving our users clear insights. Our Operational Intelligence platform connects data from your entire tech stack, helping teams make faster, smarter decisions that deliver real, measurable results. As a Customer Success Executive, you&apos;ll support the Customer Success Manager in driving retention and growth across our customer base. You&apos;ll help manage key day-to-day activities, including renewal preparation and tracking, and identifying upsell opportunities as customers grow their usage of SquaredUp. You&apos;ll work closely with the Customer Success Manager to ensure customers receive the best value from the platform; coordinating renewal paperwork, monitoring account health, and flagging risks or expansion signals early. Key Responsibilities<ul><li>Manage the renewals and sales inboxes</li><li>Issue customer licenses</li><li>Follow up with customers throughout the renewals process to ensure timely completion</li><li>Proactively reach out to at-risk customers to support retention</li><li>Support Technical Account Managers with customer check-in emails</li><li>Own onboarding and ongoing check-ins for a subset of our customer base</li><li>Follow up with customers after events to maintain engagement and capture feedback</li></ul> About you<ul><li>Strong organisation and attention to detail</li><li>Good communication skills</li><li>Proactive approach and ability to take ownership of tasks</li><li>Strong customer service skills and empathy</li><li>Collaboration skills - communicating with multiple teams on behalf of customers</li><li>Confident adopting new tools and systems, including Salesforce</li></ul> About SquaredUpWe&apos;re a team of friendly, low-ego people who like making complicated things simple- for our customers, and for each other. Three things matter to us:<ul><li>Passion &#x2014; we&apos;re ambitious, positive, and always learning</li><li>Integrity &#x2014; we do right by people, even when no one&apos;s watching</li><li>Togetherness &#x2014; we build as a community, not a hierarchy</li></ul> How we work<ul><li>Remote-first, with optional hubs in Maidenhead (UK) and Boston (US) if you like the occasional desk and company lunch</li><li>No bureaucracy</li><li>No jargon for jargon&apos;s sake</li><li>No pretending to be bigger than we are</li></ul> We&apos;re not just building an incredible product. we&apos;re building a company with purpose. We&apos;ve earned recognition as a &#x2018;Great Place to Work&#x2019; by our employees as well as being ranked a &#x2018;UK Best Place To Work In Tech&#x2019;. This reflects our commitment to an environment where people feel supported, respected, and empowered to do their best work. Our focus includes:<ul><li>Creating a culture built on trust and transparency</li><li>Encouraging collaboration and continuous learning</li><li>Making sure our values are lived in day-to-day ways of working</li><li>Supporting meaningful employee growth, feedback, and wellbeing</li><li>We&apos;re also proud to be a Certified B Corp, reflecting our commitment to doing business the right way. We believe in innovation with integrity and are passionate about making a positive impact on our people, our customers, and the planet.</li></ul> You&apos;ll be joining a company that believes in ownership from day one, where everyone is empowered to grow and take on accountability. Qualification Requirements<ul><li>Experience handling admin or process-driven tasks</li></ul>Desirable<ul><li>Exposure to SaaS applications and/or CRM systems</li></ul> Rewards &amp; Perks<ul><li>Competitive compensation</li><li>Comprehensive benefits package including:</li><li>Company matched pension scheme</li><li>Private medical insurance</li><li>Life insurance</li><li>25 days holiday plus a day off for your birthday</li><li>Opportunity to share in the success of the organisation through participation in our discretionary bonus and share options scheme</li><li>Home-based setup: we&apos;ll provide support to help you set up effectively at home</li></ul> We recognise potential, whoever you are We are an equal opportunities employer; and you are welcome here regardless of your age, disability, gender identify, religious beliefs, sexual orientation, socio-economic background or any protected characteristics.We encourage you to notify us of any adjustments or accommodations you may require to support your application.We also invite applications from candidates seeking full-time. part-time or flexible working arrangements in the UK.

Customer Success Executive (12 month FTC)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coordinator, Payroll Client Services based in United Kingdom. This role supports customers with payroll-related questions and helps ensure smooth, accurate, and timely payroll operations. You will resolve standard inquiries, investigate discrepancies, and guide customers through payroll processes and platform functionality. The position is ideal for someone who enjoys structured problem-solving, clear communication, and delivering reliable customer support. You will work within established workflows, documentation, and service-level expectations while building your payroll expertise. As you grow in the role, you will take ownership of increasingly complex cases and develop a deeper understanding of payroll systems, processes, and compliance requirements. You will join a fully remote, internationally distributed and asynchronous environment where collaboration, continuous learning, automation, and AI-enabled ways of working are encouraged. Accountabilities <ul><li>Resolve customer inquiries related to payroll processing, discrepancies, platform usage, and standard payroll workflows, using available tools, documentation, and customer information to identify accurate solutions.</li><li>Respond to customers through email, chat, phone, and other support channels within established service-level agreements, keeping customers informed about issue status and expected resolution timelines.</li><li>Gather and assess the information needed to diagnose payroll issues, follow defined support workflows, and escalate complex or unfamiliar cases to senior team members through established escalation paths.</li><li>Explain payroll processes and platform functionality clearly and professionally, adapting communication so that customers can easily understand the information provided.</li><li>Maintain accurate and complete support documentation, including ticket details, investigation steps, customer communications, and resolution outcomes.</li><li>Follow operational guidelines, internal documentation, and established procedures consistently to ensure reliable and compliant case handling.</li><li>Identify recurring customer issues, documentation gaps, and process inefficiencies, raising relevant observations to help improve team knowledge and operational effectiveness.</li><li>Build foundational knowledge of payroll concepts, supported-country payroll rules, compliance considerations, and internal systems while seeking guidance from experienced colleagues when needed.</li><li>Work closely with the Payroll Client Services team and relevant internal stakeholders to contribute to consistent customer experiences and continuous improvement. </li></ul>Requirements <ul><li>Experience in customer service, customer support, payroll support, operations, call center environments, or another role involving structured issue resolution and direct customer interaction.</li><li>Strong attention to detail and the ability to follow documented processes, workflows, and service-level requirements accurately and consistently.</li><li>Clear and professional written and verbal communication skills, with the ability to explain operational or payroll-related information in an accessible way.</li><li>Strong problem-solving and information-gathering abilities, with the judgment to recognize when an issue can be resolved independently and when it should be escalated.</li><li>Comfortable learning new systems, tools, payroll processes, and compliance requirements, with a proactive approach to developing deeper subject-matter expertise.</li><li>Ability to manage multiple customer inquiries while maintaining accuracy, organization, responsiveness, and a high standard of customer service.</li><li>Comfortable working independently in a fully remote and asynchronous environment, while collaborating effectively with distributed international teams.</li><li>Willingness to work the required schedule of 8:00 AM&#x2013;5:00 PM UTC, corresponding approximately to 9:00 AM&#x2013;6:00 PM UK time or 10:00 AM&#x2013;7:00 PM in the Netherlands and several other Central European locations.</li><li>Professional fluency in English and the ability to work effectively in an international customer-facing environment.</li><li>Legal eligibility to work in the country from which you will perform the role and the ability to meet applicable employment requirements. </li></ul>Benefits <ul><li>Annual full-time salary range of $19,650&#x2013;$44,200 USD, with the final offer determined by location, experience, transferable skills, relevant training, business needs, and market conditions.</li><li>Fully remote work, enabling you to work from anywhere within the applicable employment regions.</li><li>Flexible paid time off and flexible working hours within an asynchronous working model.</li><li>16 weeks of paid parental leave to support employees and their families.</li><li>Mental health support services and wellbeing resources.</li><li>Stock options, providing an opportunity to participate in the long-term success of the organization.</li><li>Learning and development budget to support professional growth and skills development.</li><li>Home office budget and IT equipment to support an effective remote working environment.</li><li>Budget for local in-person social activities or coworking spaces.</li><li>An international, distributed work environment with colleagues across multiple continents and cultures.</li><li>A culture focused on ownership, autonomy, innovation, continuous learning, automation, and AI-enabled ways of working.</li><li>Opportunities to expand your payroll expertise and take on increasingly complex customer and operational responsibilities as you grow in the role. </li></ul>How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role&apos;s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Coordinator, Payroll Client Services

PPE Customer Support Specialist - Field Based&#xA3;30,000 + benefits | Home-based (Need to live in the central belt of England) | UK-wide travel | PermanentWe&apos;re working with a well-established business within the workwear, protective clothing and PPE sector, who are looking for a PPE Customer Support Specialist to join their team.This is a customer-facing, field-based role suited to someone with experience in customer facing based work and has a clear driving licence (Van hire provided when travelling.The Role<ul><li>Travel to customer sites to measure and fit employees for PPE and protective clothing.</li><li>Measure new recruits and carry out remeasures where required.</li><li>Complete customer site audits and PPE inspections.</li><li>Support external providers with PPE inspection, decontamination and repairs.</li><li>Respond to customer queries and resolve issues proactively.</li><li>Maintain accurate customer and order records.</li><li>Manage your own workload, travel schedule and priorities.</li><li>Represent the business professionally when visiting customers.</li></ul>About You<ul><li>Previous experience within PPE, workwear, protective clothing or uniforms would be beneficial however if you have strong customer facing skills and looking to move away from retail or similar industries.</li><li>Experience measuring, fitting or inspecting garments is highly desirable however full training give.</li><li>Open to travel, including some later evenings and weekends occasionally</li><li>Good IT skills, including Excel and Word.</li><li>Organised, proactive and able to work independently.</li><li>Comfortable travelling extensively across the UK.</li><li>Full UK driving licence essential.</li><li>Need to be DBS checked.</li></ul>What&apos;s on Offer?<ul><li>&#xA3;30,000 salary</li><li>25 days&apos; holiday + bank holidays</li><li>Option to purchase 5 additional days</li><li>Company pension</li><li>Healthcare benefits</li><li>Death in Service</li><li>Wellbeing support</li><li>Cycle to Work scheme</li><li>Enhanced family leave</li><li>Home-based working</li></ul>If you&apos;re working in customer service or support and want to change career into an exciting field based role, apply online today! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

PPE Customer Support Specialist

Jobright is a personal AI job search agent that simplifies the job search process and helps users reach better job outcomes. The Customer Support Specialist provides timely, empathetic customer assistance by handling inquiries, troubleshooting product and account issues, documenting cases, escalating complex problems, and collaborating across teams to improve support. Why Join Us &#x2022; Build real, production AI agents used by real users&#x2022; High ownership and impact&#x2022; Work at the intersection of AI, agents, and product&#x2022; Shape how people experience AI-driven job search Responsibilities &#x2022; Respond to customer questions through email, chat, and other support channels&#x2022; Troubleshoot common account and product issues using documented processes&#x2022; Maintain accurate ticket notes, customer records, and follow-up actions&#x2022; Escalate complex or urgent cases with clear supporting context&#x2022; Guide customers through product features and standard workflows&#x2022; Identify recurring questions and suggest improvements to help content&#x2022; Collaborate with product and operations teams to resolve customer issues&#x2022; Deliver a professional and empathetic customer experienceQualification Required &#x2022; Strong written and verbal communication skills in English&#x2022; Empathy, patience, and a customer-focused mindset&#x2022; Clear problem-solving and attention to detail&#x2022; Comfort learning web-based tools and internal processes&#x2022; Ability to manage multiple requests and meet response expectations&#x2022; Reliable internet connection and a suitable remote work environment in the United Kingdom Preferred &#x2022; Previous customer service, retail, hospitality, or support experience&#x2022; Familiarity with CRM or help desk tools such as Zendesk, Intercom, or Freshdesk&#x2022; Interest in technology products or software-as-a-service businesses

Customer Support Specialist, Entry Level

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products &#x2014; including spending, saving, investing, exchanging, travelling, and more &#x2014; help our 80+ million customers get more from their money every day. As we continue our lightning-fast growth,&#x200C; 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we&apos;ve been certified as a Great Place to Work&#x2122;. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we&apos;re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution-oriented approach. We&#x2019;re looking for a Growth Account Executive who&#x2019;ll leverage their industry knowledge and product expertise to match customers with the best solutions and drive adoption of new features. If you&#x2019;re a motivated individual who enjoys a challenge and acts with integrity at all times, we want to hear from you. What You&apos;ll Be Doing <ul><li>Conducting analytical assessments of assigned accounts to uncover opportunities that deepen customer relationships via a solution-based sales approach</li><li>Building rapport with customers by completing discovery check-ins and follow-ups </li><li>Understanding where each Revolut Business feature fits into the competitive landscape to effectively communicate our value proposition</li><li>Meeting and exceeding sales targets in line with the team&#x2019;s KPIs </li></ul>What You&apos;ll Need <ul><li>Fluency in English</li><li>Excellent communication skills and articulation over the phone and email</li><li>2+ years of sales/commercial experience, ideally in a B2B environment</li><li>The ability to thrive in a fast-paced, dynamic environment</li><li>A proven track record in telesales or account management, demonstrating success in achieving sales targets</li><li>Excellent project management and problem-solving skills</li><li>An analytical mindset to spot opportunities that others would miss</li><li>Adeptness at building and maintaining client relationships</li><li>A deep understanding of Revolut Business products to become the go-to resource for your team</li><li>Advanced experience in pricing strategies and negotiation, beyond basic sales techniques, with the ability to influence stakeholders </li></ul>Building a global financial super app isn&#x2019;t enough. Our Revoluters are a priority, and that&#x2019;s why in 2021 we launched our inaugural D&amp;I Framework, designed to help us thrive and grow everyday. We&apos;re not just doing this because it&apos;s the right thing to do. We&#x2019;re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That&#x2019;s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. <ul><li> Only apply through official Revolut channels. We don&#x2019;t use any third-party services or platforms for our recruitment.</li><li> Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. </li></ul>We won&apos;t ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it&#x2019;s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut&apos;s Candidate Privacy Notice

Growth Account Executive (UK Market)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire Role Purpose: The Customer Service Representative (CSR) plays a pivotal role in delivering an exceptional customer experience across all customer touchpoints, including face-to-face, telephone, email, web chat and social media channels. As a key representative of the British Council, the role provides accurate information, resolves enquiries, manages registrations and transactions, and supports customers throughout their journey, ensuring a professional, efficient and customer-focused experience. The role is responsible for resolving customer needs at the first point of contact wherever possible, while identifying opportunities to promote relevant products and services that support customer retention, satisfaction and business growth. Working within established service standards and compliance frameworks, the CSR ensures the accuracy of customer data, effective use of customer relationship management and registration systems, and adherence to operational processes. Through a commitment to service excellence, proactive customer engagement and continuous development, the role contributes to customer loyalty, advocacy and commercial success, while supporting the British Council&#x2019;s mission of building trust and understanding between people in the UK and worldwide. The Customer Service Representative is part of the Sales and Customer Service function, which plays a critical role in delivering excellent customer experiences, strengthening customer loyalty and supporting business growth across the British Council&apos;s portfolio of products and services. As a frontline representative of the organisation, the role engages with a diverse range of customers across multiple channels, ensuring every interaction reflects the British Council&#x2019;s values, brand standards and commitment to quality. The Customer Service Representative serves as a trusted first point of contact, helping customers access information, complete registrations, resolve issues and navigate their customer journey effectively. Working within a customer-centric and performance-driven environment, the role combines strong customer service skills with commercial awareness, identifying opportunities to enhance customer experience and connect customers with relevant products and services. The role requires effective use of customer relationship management, registration and service delivery systems, alongside a strong focus on compliance, data accuracy and process excellence. The Customer Service Representative collaborates closely with colleagues across Sales, Customer Service, Operations and product teams to ensure a seamless customer experience and consistent service delivery. By resolving queries efficiently, responding to customer feedback and contributing to continuous service improvement, the role supports both customer satisfaction and business performance. The position offers a structured development pathway, enabling individuals to build expertise across customer service disciplines and progress towards specialist and senior customer service roles. Through every customer interaction, the Customer Service Representative contributes to the British Council&#x2019;s reputation as a trusted organisation and supports its wider purpose of creating opportunities, building connections and fostering trust and understanding worldwide. Main Accountabilities Customer Service Delivery The role is responsible for delivering an excellent customer experience across multiple service channels, including face-to-face interactions, telephone, email, web chat, and social media. The postholder handles customer enquiries, registrations, requests, and complaints professionally, accurately, and efficiently, ensuring all interactions are aligned with British Council service standards and contribute to positive customer outcomes. The role supports customers throughout their journey by providing timely information, resolving issues, and ensuring a consistent, high-quality service experience. Data Management and Compliance The role maintains accurate and timely customer records across CRM and other business systems, ensuring data integrity and compliance with organisational policies and procedures. The postholder follows safeguarding, financial control, information security, and data protection requirements at all times, ensuring customer information is managed securely and operational processes meet audit and compliance standards. Sales and Customer Retention The role contributes to sales and customer retention objectives by identifying customer needs and recommending relevant products and services during routine interactions. The postholder proactively promotes appropriate British Council offers, supports customer decision-making, and helps maximise conversion and retention opportunities while ensuring a customer-focused approach is maintained throughout the sales process. Customer Insight and Continuous Improvement The role gathers and shares customer feedback, observations, and insights to support continuous improvement initiatives and the Voice of the Customer programme. The postholder identifies emerging customer trends, recurring issues, and opportunities to enhance the customer experience, contributing to service improvements and helping the business better understand customer needs and behaviours. Operational Support The role supports the effective delivery of key operational processes, including customer registrations, consultation bookings, payments, refunds, and customer communications. The postholder ensures all activities are completed accurately, efficiently, and in accordance with quality assurance requirements, operational procedures, and audit standards, contributing to the smooth delivery of services and customer satisfaction. Product and Service Knowledge The role maintains a thorough and up-to-date understanding of British Council products, services, systems, and policies to ensure customers receive accurate, relevant, and timely information. The postholder actively develops their knowledge and expertise to provide effective guidance, support informed customer decisions, and deliver a high standard of service across all areas of responsibility. Knowledge &amp; Experience Minimum / Essential: <ul><li> Experience of working in a customer-facing role, delivering services to agreed quality standards.</li><li> Strong computer literacy with the ability to use standard applications confidently. </li></ul>Desirable <ul><li> Experience of supporting service-to-sales opportunities within a customer interaction.</li><li> Proficient in using computer systems and digital tools including CRM platforms and online registration systems. </li></ul>Language Requirements <ul><li> English at Proficiency Level C1 </li></ul>Closing Date: Applications will close at 21:59 UK Summer time on Sunday, 13 September 2026 You must have the legal right to work in UK at the time of application. Important Information Business unit: English &amp; Exams Pay Band: 6 Contract Type: Fixed Term Contract (2 years) Country/Location: UK - London, Cardiff, Edinburgh or Manchester (100% remote working) Salary: &#xA3;28,072 gross per annum Contract Hours: Full time - 36 hours per week, Monday to Friday Benefits for the UK include, but are not limited to: <ul><li>32 days annual leave, in addition to public holidays</li><li>3 days volunteering leave</li><li>Career average defined benefit pension scheme </li><li>An unrivalled opportunity for you to get to use all the experience you&#x2019;ve built up working in and/or leading global organisations to support us in building trust across the world. </li></ul>A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&#x2019;s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Customer Service Representative

Warm leads &#x2013; High-energy team WANT TO WORK REMOTELY IN A THRIVING STARTUP? Some jobs are just jobs, you clock in, you clock out, you get paid. But if you&#x2019;re reading this, you&#x2019;re probably looking for something more. You want a role where you actually enjoy picking up the phone. Where every conversation means something&#x2014;not just about hitting a number, but helping someone make a confident decision that genuinely improves their life. That&#x2019;s exactly what we do. THE OPPORTUNITY We&#x2019;re hiring appointment setters to join one of the fastest-growing agencies in the aesthetic / skin clinic space. Our job?To help women (and men) feel confident in their skin.You won&#x2019;t be cold calling strangers who don&#x2019;t care.You&#x2019;ll be speaking to warm, interested leads&#x2014;people who already want the treatment and just need that final push.That&#x2019;s where you come in.You&#x2019;ll coach them through the decision, handle their concerns, and get them booked in for their transformation.You&#x2019;re not &#x201C;just a setter.&#x201D;You&#x2019;re the first step in a journey to looking and feeling better. WHAT&#x2019;S IN IT FOR YOU?&#x2705; 100% remote &#x2013; work from anywhere&#x2705; Flexible hours (25&#x2013;40 per week)&#x2705; Warm leads only &#x2013; no cold calling&#x2705; Ongoing sales training &amp; mentorship&#x2705; &#xA3;2,000 &#x2013; &#xA3;3,000+ per month (base + bonuses)&#x2705; Be part of a close-knit team that actually supports you&#x2705; Make a real impact, every single day YOU&#x2019;LL LOVE THIS ROLE IF YOU:&#x1F525; Love speaking to people and building real rapport&#x1F525; Have 1&#x2013;2 years experience in appointment setting or phone sales&#x1F525; Are fluent in English and confident on the phone&#x1F525; Are competitive, coachable, and thrive in a fast-paced environment&#x1F525; Want more than a boring 9&#x2013;5 IT&#x2019;S PROBABLY NOT FOR YOU IF:&#x1F6AB; You&#x2019;re just looking for a paycheck and don&#x2019;t really care&#x1F6AB; You hate picking up the phone&#x1F6AB; You need someone standing over you to get work done HOW TO APPLY:Takes 5&#x2013;7 minutes. No CVs. No fluff.Just tell us who you are, and why you&#x2019;d crush this:&#x1F449; https://form.jotform.com/250992901794468 &#x1F6A8; WE ONLY CONSIDER APPLICANTS THAT APPLY USING THE ABOVE LINK Job Types: Full-time, Part-time, FreelancePay: &#xA3;2,000 &#x2013; &#xA3;4,000+ per month (base + bonuses) Bonus: Commission + quarterly performance rewardsSick PayHolidays Hours: 25&#x2013;40/weekLocation: Remote (UK hours preferred)

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