Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men&apos;s Wearhouse, Jos. A. Bank, Men&apos;s Wearhouse and Tux, and K&amp;G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose it we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team, and grow, you might be a perfect fit. About The Job We currently have an exciting opportunity for a Tier 1 Telecommunications Representative. This role plays a key part in assisting and supporting our stores and customers. This person will respond to customer contact received via telephone, consistently ensuring quality service and proper issue resolution while remaining in compliance with Company and contact center procedures. This position is a remote position within the U.S. and reports directly to the Supervisor, Telecommunications Tier 1. What You&apos;ll Do | Key Accountabilities <ul><li>Receive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills.</li><li>Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate responses and resolutions.</li><li>Maintain up to date product knowledge, policy information, and promotional offerings.</li><li>Effectively communicate with customers and store employees accurately and promptly.</li><li>Meet and maintain service levels, department goals, and quality voice of customer survey scores, while providing an exceptional customer experience.</li><li>Maintain customer records by properly documenting all customer interactions in the CRM.</li><li>Resolve common issues, while using internal resources and training materials.</li><li>Additional duties as assigned. </li></ul>Benefits This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com. What You&apos;ll Bring | Skills and Experience <ul><li>High school diploma or equivalent required</li><li>1-2 years&apos; experience in a customer focused role</li><li>Bilingual (English/ French or English/ Spanish) a plus</li><li>Professional communication skills required, both written and verbal</li><li>Well-developed problem analysis skills </li><li>Ability to handle sensitive and confidential information and situations</li><li>Ability to gather and summarize data, find solutions, and prioritize work</li><li>Ability to handle multiple tasks and systems at one time while paying strict attention to detail and deadlines</li><li>Proficient use of Microsoft Office programs including Word, Excel, and Outlook </li></ul>Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered. Work Environment, Physical &amp; Mental Demands <ul><li>Ability to sit and work at a computer keyboard for extended periods of time</li><li>Ability to stoop, kneel, bend at the waist, and reach daily.</li><li>Able to list and move up to 25 pounds occasionally.</li><li>Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.</li><li>Hours regularly 40 hours per week, as work dictates.</li><li>This is a remote position within the U.S. </li></ul>Pay The starting rate for this position is $16&#x2013;$18 an hour. Actual compensation within this range will be determined based on factors such as skills, experience, and qualifications

Call Center Representative

About Answering Service Care A Legacy of Excellence in Customer Service For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries. As a Third-generation Family Business, ASC Is Built On a People-first Culture, Where Long-term Relationships&#x2014;with Both Clients And Employees&#x2014;are At The Core Of What We Do. Many Of Our Team Members And Clients Have Been With Us For More Than 20 Years. With Nearly 200 Employees Across Three Offices In New Jersey, North Carolina, And Florida, We Take Pride In Training Skilled Customer Service Professionals To Provide <ul><li>Warm, professional call handling</li><li>Lead intakes</li><li>Appointment scheduling</li><li>Call transfers and accurate message relay</li><li>Live chat, SMS, and email support </li></ul>At ASC, we get it, so our clients don&#x2019;t have to&#x2014;and we want you to be part of our growing team. Why Join ASC? <ul><li>A people-first culture that values long-term relationships and career growth</li><li>Industry-leading training to build expertise across multiple industries</li><li>Career stability and advancement opportunities with a company that has thrived for over 50 years </li></ul>Our Mission To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations. If you are passionate about customer service and thrive in a professional, fast-paced environment, we would love to connect with you. Answering Service Agent Role Empathize. Communicate. Resolve. <ul><li>We&apos;re seeking top-notch Answering Service Agents to deliver exceptional support for our clients.</li><li>While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed. </li></ul>Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries. What You&apos;ll Do <ul><li>Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy</li><li>Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs</li><li>Perform lead intakes, gather information, and document details with precision</li><li>Schedule appointments and transfer calls to the appropriate contacts as needed</li><li>Dispatch messages accurately and efficiently, ensuring clear and detailed communication</li><li>Navigate multiple systems and maintain thorough call documentation</li><li>Provide outstanding customer service by demonstrating empathy and patience</li><li>Live chat, SMS, and email support </li></ul>Qualifications <ul><li>Strong verbal and written communication skills</li><li>Ability to multi-task and remain focused in a fast-paced environment</li><li>Excellent listening skills and a keen attention to detail</li><li>Empathetic and compassionate approach to customer interactions</li><li>Intermediate to advanced computer skills</li><li>Ability to maintain positivity and patience under pressure </li></ul>Compensation At Answering Service Care, we reward hard work and dedication, with competitive pay, weekly direct deposit, and real bonus potential. We&apos;re committed to supporting our team members as they excel in their roles and contribute to our collective success. Our wages are among the best in the industry. Weekly Performance Bonuses. Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State) Answering Service Agent Rates Of Pay <ul><li>Pennsylvania</li><li></li><ul><li>Pay Rate at Hire: $16.00/hr + Weekly Performance Bonus Potential</li><li>4 Month Anniversary: $16.50/hr + Weekly Performance Bonus Potential </li></ul></ul>Benefits <ul><li>Health/Dental/Vision Coverage (FT)</li><li>PTO (Start earning on day one)</li><li>Employee Assistance Program (Free Training &amp; Development Courses) </li><li>Childcare Reimbursement</li><li>Gym Membership Reimbursement </li></ul>Core Values <ul><li>Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.</li><li>Always Improving &#x2013; We navigate an evolving business landscape with agility, adapting swiftly to meet our clients&apos; needs.</li><li>T.E.A.M. (Together Everyone Achieves More) &#x2013; As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.</li><li>Innovation &#x2013; We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.</li><li>Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations. </li></ul>Join Our Team Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.

Remote Pennsylvania Customer Service

Department Name: CEC-Banner Imaging Scheduling Work Shift: Day Job Category: Marketing and Communications Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care &#x2013; and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you. We are seeking candidates who are motivated and enthusiastic to be part of a dynamic team of Health Schedulers. Within this position you will be responsible for answering inbound calls, scheduling, rescheduling and canceling patient appointments as required. Answering patients&apos; questions regarding basic medical questions and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures as well as confirming patient appointments. You must be able to communicate well with our patients and provide extraordinary customer service. There is room for growth and this role offers great stability. Our positions are REMOTE and you can work in any Banner approved states. A successful candidate should have a designated area away from distractions to complete this job, attend all training sessions, have established internet connection and able to complete a hardwired internet connection. This position also requires someone who is comfortable working with multiple scheduling systems at a time and navigate through the systems effortlessly while staying organized and viewing 8 or more windows at a time. This is a high-volume call center that requires you to be on the phone back-to-back handling inbound calls of 50+. You may be asked to assist/ cross train in other scheduling departments when needed. Call Center, Health Care, Front Desk, Receptionist OR Customer Service highly desired. Full Time Shifts: Will vary between the hours of 6:00am-7:00pm, Monday through Friday, depending on the department needs. Saturday 5-hour shift may also be required from 8am-1pm for some departments. Departments: Hospital Imaging Centralized Scheduling, Banner Imaging, Primary Care, MD Anderson Cancer Center and Specialties such as Orthro, Sports Meds, Urology, Neurology, Peds etc.&#x2026;. Openings: We currently have a few openings for each department which will be discussed during the interview process. Training: Remote- M-F 8am-4:30pm, this can change depending on department needs, equipment will be provided. Cameras are required during trainings and meetings. Shifts are not flexible to accommodate personal appointments during the day. This is a call center role that requires you to work scheduled hours due to business needs. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you&apos;ll find many options for contributing to our award-winning patient care. Position Summary This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace. Core Functions <ul><li> Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it. </li><li> Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient&#x2019;s preference is not available, while adhering to procedures and protocols and ensuring patient safety. </li><li> Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines. </li><li> Provides patients with information, pre and post-test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has &#x201C;no surprises&#x201D; at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable. </li><li> Effectively communicates and builds impactful relationships through written, digital and verbal channels with patients, facilities, providers and other clinical colleagues to ensure an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic medical record messaging and other digital channels. Anticipates patient and provider needs and responds accordingly. </li><li> Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents are received prior to appointments and ensures that orders are compliant with each facility&#x2019;s policy. </li><li> Where applicable, collects pre-payments and verifies insurance coverage to ensure &#x201C;no surprises&#x201D; and enable patient ease. </li><li> Services inbound and outbound customer and staff communications for all facilities in the states in which they operate. Works with various departments and staff to provide accurate managed care information. </li></ul>Minimum Qualifications High school diploma/GED or equivalent working knowledge. Requires skills and abilities typically attained with minimum of 1 or more years of customer service or related experience in a healthcare setting, such as medical office/clinic or hospital scheduling. Other acceptable experience includes lab, medical transcription, medical assistant or receptionist in a medical setting or other equivalent experience. Demonstrated ability to provide essential customer service and knowledge in a high paced inbound contact center environment Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional solutions and service-oriented demeanor at all times. Effective ability to build customer loyalty through positive customer interactions and provide an easy experience. Demonstrated ability to utilize computer and typing skills. Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have the ability to acquire and utilize a sound knowledge of the company&#x2019;s customer information systems. Must possess excellent organizational and time management skills. Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required. Requires effective teamwork skills and the ability to meet deadlines and productivity standards. Preferred Qualifications Experience in an in-bound call center or scheduler in a practice management environment preferred. Knowledge of payor contract terms and processes preferred. Some level of familiarity with medical terminology strongly preferred. Knowledge of payor contract terms and processes is preferred. Additional Related Education And/or Experience Preferred. Estimated Pay Range: $19.06 - $28.60 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Healthcare Scheduler

Customer Service Officer - 14-Month Fixed Term Contract Chime Housing Salary: &#xA3;30,386 - 37 hours per week The Vacancy 37 hours per week - this will be an office-based role, with a review of working from home once probation has been passed Introduction to the role We work with our customers and communities to change lives, and we&apos;re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the &quot;voice and face&quot; of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call centre. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customer-focused and committed to delivering quality services to our residents, and work effectively and proactively with colleagues to give our customers an exceptional customer experience. What&apos;s the role? Key Accountabilities <ul><li>Be the first point of contact for the organisation&apos;s customers, assisting with a range of enquiries and liaising with other staff members as required.</li><li>Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible.</li><li>Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner.</li><li>Focus on creating a first-time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively.</li><li>Apply sound judgement to resolve customer queries in relation to repairs and maintenance. Doing so in a timely manner as well as managing such queries sensitively and effectively through to satisfactory resolution.</li><li>Provide accurate repairs advice to customers.</li><li>Demonstrating empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders.</li><li>Acting as a key point of contact for customer enquiries and signposting customer queries appropriately.</li><li>Ensuring that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers.</li><li>Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer.</li><li>To use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction. </li></ul>What are we looking for? Essential <ul><li>At least 2 years&apos; experience in Customer Service / Reception</li><li>Qualifications in Customer Service / Customer Care</li><li>You will need to maintain a satisfactory basic level DBS check </li></ul>Desirable <ul><li>Knowledge of the housing sector</li><li>Be able to engage effectively with a diverse audience using a varied range of communication tools </li></ul>View Full Job Description HERE Who you&apos;ll work with <ul><li>Responsible to: Customer Service Senior / Customer Service Team Leader</li><li>Department: Customer Service Team </li></ul>What can we offer you? <ul><li>28 days&apos; annual leave (pro rata)</li><li>Employer pension contribution of up to 11%</li><li>Development opportunities</li><li>Comprehensive employee rewards scheme </li></ul>How we work We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click &apos;apply now&apos;, tell us why you&apos;ve got what it takes, and attach a copy of your current CV. Closing date: 16th October 2026 Interviews: Week Commencing 19th October 2026 (Please note we reserve the right to close the vacancy early if we receive a large response.)

Customer Service Officer - 14 Month FTC

Position Snapshot Location: Remote (Portugal) Company: Nestl&#xE9; Business Solutions (NBS) 100% remote: 5 days a week - Monday to Friday - Rotating Shifts (7h-16h or 8h-17h) Languages: Native/Near native Swiss-German, intermediate French and fluent English or Portuguese About Us Nestl&#xE9; Business Solutions (NBS) is at the heart of the Nestl&#xE9; Group. We provide Supply Chain, Financial, HR, Digital &amp; Social Media, CRM and Consumer Engagement solutions to enable Nestl&#xE9; to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!&#x202F; At Nestl&#xE9; Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. A day in the life of... <ul><li>Respond to customer queries via phone and written channels in a timely and accurate way </li><li>Identify customer needs and help customers use specific features </li><li>Encoding internal databases with information about consumers&apos; requests </li><li>Share feature requests and effective workarounds with relevant stakeholders </li><li>Inform customers about new features, functionalities and campaigns </li><li>Follow up with customers to ensure their issues are resolved </li><li>Gather consumers&apos; feedback and complete a FAQ database and knowledge-based documents </li><li>Treat serious and sensitive consumer contacts following the specific guidelines </li><li>Ensure Nestl&#xE9; CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner </li><li>Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer </li></ul>&#x202F; What Will Make You Successful <ul><li>Fluent Spoken and Written Knowledge in Swiss-German and French, with English being a plus</li><li>Ability to adapt tone of voice to different brands and written channels </li><li>Having previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatory</li><li>Customer management orientation </li><li>Familiarity with Nestl&#xE9; industry is a plus </li><li>Understanding of how CRM systems work is also a plus</li><li>Excellent communication and problem-solving skills </li><li>Multi-tasking abilities </li><li>Attention to detail </li></ul>&#x202F; What We Offer&#x202F; Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:&#x202F; <ul><li>Development of expertise in Nestl&#xE9;&#x2019;s Shared Solutions Business </li><li>Immersion in a culturally diverse team </li><li>Local and international exposure </li><li>Flexible working environment </li><li>Engagement and wellbeing activities </li><li>Competitive salary and annual bonus according to your performance </li><li>Meal allowance card </li><li>Flex Benefits - at NBS you can choose what benefits are more suitable for you </li><li>Make part of the Nestl&#xE9; Club and get discount in several partners </li><li>Free coffee (and good coffee) at the office </li><li>Shop with special discounts for employees </li><li>Company equipment according to professional needs </li><li>Medical support available at the office </li><li>E-learning courses and training program to get you where you aim to be </li><li>Career progression and possibilities for international career</li></ul>

CES Advisor - Swiss-German Speaker

Job Title Service Representative (Catalonian-speaking) - For Audi - Remote Job Description Experience the power of a game-changing career! Are you looking for what&#x2019;s next? We&#x2019;re a global technology and services leader that powers the brands of the future. We help well-known brands &#x2014; the ones you use every day &#x2014; improve their businesses with technology and integrated solutions, in over 70 countries. And we&#x2019;re proud to be recognized with awards such as &quot;World&apos;s Best Workplaces,&quot; &#x201C;Best Companies for Career Growth,&#x201D; and &#x201C;Best Company Culture,&#x201D; year after year. If you&#x2019;re looking to grow and be inspired, as a Customer Service Representative for Audi in Portugal (Remote), you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency &amp; customer journey improvement. Career growth and personal development We&#x2019;ll give you all the training, cutting-edge technologies, and the continuing support you&#x2019;ll need to succeed. At Concentrix, there&#x2019;s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That&#x2019;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&#x2019;ve always envisioned. What You Will Do In This Role As a Customer Service Representative, you will: <ul><li>Responding to customer inquiries via phone, chat, and email, representing a leading European automotive brand with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.</li><li>Collaborate with colleagues to enhance the overall customer experience.</li><li>Staying updated on the latest offerings, policies, and services to provide customers with accurate and timely information.</li><li>Exhibit warmth and enthusiasm in every customer interaction</li><li>Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively. </li></ul>Your Qualifications Concentrix is a great match if you: <ul><li>Have a high level of Catalonian (C1 written and oral) and a good level of English (B2)</li><li>Have 1 year of experience in a call center or customer service role, preferably in the automotive industry.</li><li>Are passionate about automotive topics and skilled in digital tech</li><li>Are strong attention to detail and organizational skills.</li><li>Are excellent problem-solving skills and a creative, solution-oriented mindset. </li></ul>If you feel you don&#x2019;t check every box, we still encourage you to apply. We&apos;ll do our best to match you with the right job, whether it&#x2019;s this or another role. What&#x2019;s In It For You In this role, we offer benefits that help you support your unique lifestyle: <ul><li>Support a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction</li><li>Competitive salary and performance bonus</li><li>Work from home in Portugal.</li><li>Bring-a-friend (referral) bonus opportunities</li><li>Full paid training on the company and the project you&apos;ll be working on</li><li>Career development programs </li></ul>Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their &#x201C;employer of choice.&#x201D; Concentrix is an equal-opportunity employer We&apos;re proudly united as one team, one company, globally. We&apos;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to work In accordance with Portugal&#x2019;s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Service Representative (Catalonian-speaking) - For Audi - Remote

Customer Support Specialist &#x2013; Italian Market | Streaming Platform | Based in Lisbon Fluent Italian + B2 English Remote | Full-Time | 6-Month Contract (With Renewal Potential) Start: 22/10 Do you love streaming your favorite shows and helping people? Join a dynamic and multicultural team supporting a leading global streaming platform (confidential client) as a Customer Support Specialist. Be the first point of contact for millions of viewers, representing one of the most recognized entertainment brands in the world &#x2014; all from the comfort of your home. What You&apos;ll Be Doing As a Customer Support Specialist, you will: <ul><li> Deliver exceptional service via phone, chat, and email to Italian-speaking viewers</li><li> Provide technical support and guidance on software functionality, system configuration, and network settings</li><li> Assist with account access, subscriptions, application use, and content-related queries</li><li> Handle complaints with empathy, professionalism, and efficiency</li><li> Maintain accurate records of customer interactions and follow-ups using internal tools</li><li> Represent the brand with enthusiasm, clarity, and care </li></ul>What We Offer <ul><li> Monthly base salary: &#x20AC;1,000 gross (x14 months/year)</li><li> Attendance bonus: up to &#x20AC;100/month gross (paid over 11 months)</li><li> Meal allowance: &#x20AC;7.63 per worked day (net)</li><li> Private health insurance: 100% covered after 6 months</li><li> &#x20AC;2,000 &#x2013; paid over 12 months during the first year.</li><li> International team and continuous learning environment </li></ul>Working Hours <ul><li>Schedule: Monday to Sunday, 7 AM &#x2013; 9 PM (rotational shifts)</li><li>Days off: 2 days/week (rotational)</li><li>Project runs 365 days/year </li></ul>What We&apos;re Looking For <ul><li> Fluent Italian speaker (C2/native) and strong English (minimum B2)</li><li> Strong communication and active listening skills</li><li> Problem-solver with a customer-first attitude</li><li> Tech-savvy with basic troubleshooting knowledge</li><li> EU citizenship or valid work permit to work in Portugal</li><li> Good internet connection and quiet workspace at home </li></ul>Our Hiring Process Application Review Language Assessment (Italian + English) 1-2 Interviews with Project Team

Web Support Specialist – Italian | Streaming Platform | 2000 EUR bonus

Amex GBT is a place where colleagues find inspiration in travel as a force for good and &#x2013; through their work &#x2013; can make an impact on our industry. We&#x2019;re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Counselor, you&#x2019;ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We&#x2019;re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT! We&#x2019;re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. Please kindly note this role is to work for our After Hours team in a shared customer environment &#x202F; What You&#x2019;ll Do On a Typical Day <ul><li>Advise and arrange travel for corporate business customers (both individuals and groups)</li><li>Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services</li><li>Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations</li><li>Use of Amadeus Global Distribution System - Refreshment training may be provided</li><li>Ensure compliance to customers&#x2019; agreed travel policy, service provider policies, and regulatory requirements</li><li>Use positive telephone service techniques and act on special customer requests</li><li>Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels</li><li>We look forward to sharing more detailed job functions and key performance indicators during the interview process. </li></ul>What We&#x2019;re Looking For <ul><li>Passion for excellence in client service, including proactive anticipation of needs</li><li>Native GDS expertise (Amadeus) &gt;&gt; two years minimum experience</li><li>Professional communication in English (written and verbal) is a must, Spanish and any additional European language could be considered a plus</li><li>Attention to detail</li><li>Act with integrity, and look after personal traveler information</li><li>Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)</li><li>Resolving customer issues quickly and independently / with supplier</li><li>Teamwork and openness to feedback </li></ul>Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work fixed afternoon shifts and weekends. Location Poland The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. <ul><li>Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.</li><li>Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.</li><li>Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.</li><li>We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.</li><li>And much more! </li></ul>All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don&#x2019;t meet every requirement? If you&#x2019;re passionate about our mission and believe you&#x2019;d be a phenomenal addition to our team, don&#x2019;t worry about &#x201C;checking every box;&quot; please apply anyway. You may be exactly the person we&#x2019;re looking for!

Travel Counselor -After Hours English

Your next step. Helping someone take theirs. You will help people facing barriers to employment turn plans into practical progress and sustainable work. This is employment coaching with a significant sales element. You will manage a caseload of around 50 to 70 people, deliver up to eight appointments on a busy day and make cold sales calls to employers to generate vacancies, interviews and jobs. Success is measured through employment outcomes, and the role includes a sales bonus of up to &#xA3;800 per quarter based on job starts and outcomes. Before you apply: the essentials To be considered, your CV and application must clearly demonstrate: <ul><li>Experience supporting, advising or influencing customers, clients or participants towards practical outcomes.</li><li>Evidence of achieving sales, performance or outcome targets.</li><li>Experience managing multiple customer relationships, appointments or competing priorities.</li><li>Confidence starting conversations, including outbound telephone contact, and handling rejection professionally.</li><li>Evidence of commitment, reliability and consistently delivering high standards of work.</li><li>Ability to explain your recent employment history clearly, including gaps or short-term roles during the previous five years.</li><li>Confident working knowledge of Microsoft Office applications, with ability to learn other digital systems. </li></ul>Your application is part of the evidence This role involves helping people improve CVs, complete applications, prepare for work and understand what employers expect. Some of the people you support will arrive with unclear CVs, unexplained employment gaps, limited recent experience or a work history affected by caring responsibilities, health, redundancy or other circumstances. Others may not yet be ready for work and will need structured support to build towards it. You do not need a perfect employment history to work here, and a career gap or short-term role will not count against you simply because it exists. What matters is that you explain your experience clearly and give us evidence of your reliability, commitment and results. We will also look at the standard of your application. Read the advert carefully, follow the application instructions and submit a clear, current CV that shows what you personally did, achieved or delivered. If you have several short-term roles or gaps in the last five years, give enough context for us to understand them rather than leaving us to guess. As an Employment Advisor, you will regularly ask participants to do exactly these things. You will help them present their experience clearly, follow employer instructions, evidence their strengths and address questions about their employment history confidently. Your own application is therefore an important opportunity to demonstrate that you understand the standard you will be helping our participants achieve. Useful, But Not Essential Experience in employability, recruitment, business development, careers, education, housing, sales, customer service, retail or hospitality leadership could be useful. Previous employability experience is not essential. The real job Every person starts somewhere different. You will understand their skills, experience, goals and barriers, agree practical actions and keep those actions moving towards employment. You will support CVs and applications, prepare people for interviews, identify suitable vacancies and help them develop the routines and behaviours employers expect. Sometimes you will encourage someone whose confidence is low. At other times, you will need to challenge repeated non-attendance, incomplete actions or unrealistic expectations. Empathy matters, but so does accountability. There is also a significant sales element. You will make regular cold sales calls to employers who may not know Get Set UK. You will identify recruitment needs, promote suitable candidates, handle objections and turn conversations into vacancies and interviews. Sales is not an occasional addition. It is a core and measured responsibility. Alongside appointments and employer calls, you will follow up people who disengage, maintain accurate case notes and keep actions and records up to date. What Success Looks Like Within 90 days, you should be confidently managing a caseload of around 50 to 70 people, running a purposeful diary and maintaining accurate, timely records. You should also be making confident cold sales calls, developing an employer pipeline and promoting candidates effectively. Your performance will be measured through vacancy generation, job starts, sustained employment and the quality of your casework. The role includes a sales bonus of up to &#xA3;800 per quarter based on job starts and outcomes, directly rewarding the employment results you help create. The working reality This is an office-based, target-driven role combining coaching, case management, administration and sales. Employers will say no. Participants will miss appointments. Progress can be slow. You will receive feedback and be accountable for results. If you are looking for a largely remote role, or a coaching position without sales and measurable outcomes, this is unlikely to be the right fit. What You Get <ul><li>Sales bonus of up to &#xA3;800 per quarter, based on job starts and outcomes.</li><li>25 days&apos; annual leave, increasing with service.</li><li>Vitality health and wellbeing support, including GP services, mental health support and physiotherapy.</li><li>24/7 Employee Assistance Programme, including up to six counselling sessions a year and legal, financial and debt guidance.</li><li>Workplace pension, with salary sacrifice available subject to eligibility and scheme rules.</li><li>Share buy scheme.</li><li>Up to &#xA3;360 a year through IncentFit for eligible activities.</li><li>Wellbeing, retail, fitness, travel and mobile discounts, including 20% off eligible EE mobile plans. </li></ul>About Get Set UK Get Set UK delivers employment, skills, apprenticeships, health and justice services, helping people overcome barriers and progress towards meaningful, sustainable employment. We are part of Palladium, a global impact organisation with more than 60 years&apos; experience delivering programmes and solutions internationally. Our values are Be Ambitious, Be Proud, Be Considerate, Be Inspiring and Own It, and they shape how we work with colleagues, participants and partners. Recruitment process Apply through our recruitment platform and complete the short initial questionnaire. If you start your application through Indeed or LinkedIn, you will still need to complete this step before we can review your application. We assess your CV and application against the minimum essential criteria and the evidence you provide. Keep your application relevant and concise, focusing on what you personally did, achieved or delivered rather than listing duties alone. If shortlisted, the process may include a recruitment call or Teams conversation, role-related questionnaire, assessment or testing, and a hiring-manager interview with a task, presentation or practical exercise where relevant. Before employment is confirmed, you must promptly provide the information and documents required for right-to-work checks, references, safeguarding, DBS checks where applicable and any role-specific vetting requirements. Any offer is conditional on satisfactory checks. Preparation, responsiveness and attention to detail matter throughout the process. Eligibility and checks You must have the full right to work in the UK. Sponsorship is not available for this role. Any appointment will be subject to satisfactory right-to-work checks, references and the pre-employment, safeguarding and DBS checks applicable to the role. Get Set UK is a Disability Confident and Equal Opportunity Employer. Reasonable adjustments are available throughout recruitment. If you can build trust, make the call and turn agreed actions into employment outcomes, apply today. Additional Information We reserve the right to close applications early, so we encourage early applications. Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process if required. This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients. Get Set UK does not accept unsolicited CVs from agencies.

Employment Advisor

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&#x2019;re ready to begin your best journey and help build travel for the world, join us. Our Purpose &#x2013; Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. Get to Know Our Team Agoda&#x2019;s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda&#x2019;s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer&#x2019;s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda&#x2019;s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity As a Support Associate in Seoul, supporting Korean and English, you will: <ul><li>Build strong problem-solving and communication skills that open doors to many future roles</li><li>Support customers and partners from multiple countries and cultures, gaining truly global experience</li><li>Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly </li></ul>In This Role, You Will <ul><li>Deliver outstanding service to guests and partners via phone, email, and chat</li><li>Handle a high volume of inquiries and deliver accurate, timely resolutions</li><li>Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)</li><li>Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)</li><li>Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time</li><li>Apply Agoda policies and procedures in a fair and consistent way</li><li>Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases</li><li>Safeguard customer data and maintain strict confidentiality at all times</li><li>Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation</li><li>As part of a rotating shift schedule, you&#x2019;ll occasionally work weekends and public holidays, planned in advance with your team</li><li>Enjoy Agoda&#x2019;s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks </li></ul>Core Skills And Competencies <ul><li>Strong customer focus and a genuine desire to help others</li><li>Excellent spoken and written Korean skills, and minimum B1 level English</li><li>Ability to stay calm, accurate, and professional under pressure</li><li>Good problem-solving skills, using guidelines and data to make decisions effectively</li><li>Flexibility to adapt to new tools, processes, and feedback</li><li>Ability to manage time and priorities in a fast-paced, high-volume environment</li><li>Reliability, integrity, and a positive, collaborative attitude </li></ul>Nice to Have <ul><li>Prior working experience in customer support, contact center, or service roles</li><li>Experience in travel, e-commerce, hospitality, or BPO is a plus</li><li>Experience working with international customers or partners</li><li>Familiarity with contact center, CRM, or ticketing systems</li><li>Additional language skills beyond the core required language for the role if any </li></ul>Why Agoda <ul><li>Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)</li><li>Competitive compensation with performance-based incentives</li><li>Annual discretionary performance bonus</li><li>Health insurance and other locally competitive benefits</li><li>Agoda travel discounts and special rates on accommodation and related products</li><li>Work from anywhere for up to 30 days per year</li><li>Structured training, coaching, and clear performance metrics</li><li>Opportunities to grow your career within the Customer Experience Group or across Agoda</li><li>An inclusive, international work environment where your ideas and feedback are valued</li><li>Agoda choice(welfare points)</li><li>$400 USD allowance to set up your home office(one time payment)</li><li>Daily snack + coffee machine </li></ul>Working hours: 24/7 Shifts <ul><li>Compensation varies based on the assigned shift, including eligibility for night shift allowance </li></ul>Hiring Process: <ul><li>Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager </li></ul>#seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #2 #3 #CUST #OTHR Please review our Hiring Process Guidelines before your interview &#x2014; click here to learn how interviewing at Agoda works. Discover More About Working At Agoda <ul><li>Agoda Careers https://careersatagoda.com</li><li>Facebook https://www.facebook.com/agodacareers/</li><li>LinkedIn https://www.linkedin.com/company/agoda</li><li>YouTube https://www.youtube.com/agodalife </li></ul>Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&#x2019;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency&#x2019;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

2026 Support Associate - Korean&English(Seoul)

At U.S. Bank, we&#x2019;re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at&#x2014;all from Day One. Job Description As a Customer Representative, you will be the first point of contact for customers, providing support primarily via inbound phone calls in an international financial environment. This role offers an opportunity to work with banking and card-related services, gain valuable experience in customer support, and operate within structured, global processes across Europe and the United States. What You Will Do <ul><li>Provide high-quality customer support for banking and card-related inquiries</li><li>Handle incoming calls and written requests from customers in English</li><li>Resolve customer issues during the first contact whenever possible</li><li>Support transaction authorization processes and handle card-related (sensitive) data</li><li>Assist customers with account-related topics, payments, and billing issues</li><li>Escalate more complex cases to dedicated teams when required</li><li>Maintain accurate documentation in internal systems</li><li>Work within defined procedures and ensure compliance with financial regulations</li><li>Build positive and professional relationships with customers </li></ul>What We Are Looking For <ul><li>Very good command of English (C1) both written and spoken</li><li>Secondary education (high school diploma) &#x2013; students and graduates welcome</li><li>Customer-oriented mindset and willingness to learn</li><li>Good communication and interpersonal skills</li><li>Basic computer skills (MS Office, ability to navigate systems)</li><li>Ability to work with procedures and deadlines </li></ul>Nice to have <ul><li>First experience in customer service, call center or banking</li><li>Interest in financial products and customer support </li></ul>What We Offer <ul><li>Stable employment in a recognizable international company</li><li>Full onboarding and paid training</li><li>Clear career paths and internal development opportunities</li><li>Friendly, supportive team environment</li><li>Up to +15% bonus for non-standard working hours </li></ul>Working conditions This role operates in a 24/7 shift environment, requiring full flexibility. Work may include: <ul><li>Night shifts</li><li>Weekends</li><li>Public holidays </li></ul>This role is designated as home-based remote. If there&#x2019;s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members&#x2019; whole selves and what may be needed to thrive in and outside work. That&apos;s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: <ul><li>Healthcare (medical, dental, vision)</li><li>Basic term and optional term life insurance</li><li>Short-term and long-term disability</li><li>Pregnancy disability and parental leave</li><li>401(k) and employer-funded retirement plan</li><li>Paid vacation (from two to five weeks depending on salary grade and tenure)</li><li>Up to 11 paid holiday opportunities</li><li>Adoption assistance</li><li>Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law </li></ul>Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: z&#x142;61 030,00 - z&#x142;71 800,00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

North American Junior Authorization Line Specialist

Are you fluent in French and looking for a 100% remote opportunity in Portugal? Join an international team where you&apos;ll provide technical support to Italian-speaking customers while identifying sales opportunities and promoting the most suitable products and services. Previous sales experience is mandatory for this role. What You&apos;ll Do<ul><li>Provide technical support to French-speaking customers via phone, email and chat.</li><li>Troubleshoot technical issues and guide customers through solutions.</li><li>Identify customer needs and recommend relevant products or services.</li><li>Promote upgrades and additional solutions whenever appropriate.</li><li>Handle account, billing and service-related enquiries.</li><li>Escalate complex technical issues when necessary.</li><li>Deliver an outstanding customer experience while achieving sales targets.</li></ul> What We&apos;re Looking For<ul><li>Fluent French and English (minimum C2).</li><li>Previous sales experience is mandatory.</li><li>Experience in Technical Support or a Contact Centre is an advantage.</li><li>Strong communication, sales and problem-solving skills.</li><li>Comfortable using digital tools and technology.</li><li>Customer-oriented, target-driven and able to work in a fast-paced environment.</li></ul> What We Offer<ul><li>100% Remote position within mainland Portugal.</li><li>Permanent contract after 6 months.</li><li>Rotating schedule, Monday to Sunday, between 7:00 AM and 9:00 PM (8-hour shifts).</li><li>Paid training and full onboarding.</li><li>Private health insurance.</li><li>Career development and internal growth opportunities.</li><li>International and multicultural work environment.</li></ul> Salary &amp; Benefits<ul><li>Base Salary: &#x20AC;920</li><li>Language Allowance: &#x20AC;250</li><li>Performance Bonus: up to &#x20AC;360</li><li>Assiduity Allowance: &#x20AC;110</li><li>Flex Work Allowance: &#x20AC;60</li><li>Meal Allowance: &#x20AC;10.20 per working day</li></ul> Why Join Us? <ul><li>Work from home anywhere in mainland Portugal.</li><li>Join a stable, international project with long-term career opportunities.</li><li>Receive continuous training, coaching and professional development.</li><li>Be part of a dynamic team where technical support and sales go hand in hand.</li></ul> Ready for your next challenge? We&apos;d love to hear from you. Apply today!

French Technical Support Advisor - Work From Home, Portugal

What You&apos;ll Be Doing You&apos;ll be part of a retention team , meaning customers come to you. Your mission is to understand why they want to leave, offer the right solution, and turn a potential cancellation into a positive experience. You&apos;ll also spot opportunities to recommend services that genuinely add value. <ul><li>Handle inbound calls in Italian from customers considering cancellation</li><li>Find solutions, offer alternatives, and build loyalty</li><li>Advise on products, promotions, and exclusive offers</li><li>Upsell and cross-sell where it makes sense</li><li>Hit quality and performance targets </li></ul>What We&apos;re Looking For <ul><li>Fluent Italian (mandatory) + good English</li><li>Experience in customer service or call center (preferred, not required)</li><li>Good communicator, solution-oriented, calm under pressure</li><li>Reliable, punctual, and comfortable with basic computer tools </li></ul>The package Base salary &#x20AC;920 gross/month Performance bonus up to &#x20AC;360 gross/month Language allowance (IT+EN) &#x20AC;250 gross/month Meal allowance &#x20AC;10.20 net/day Assiduity allowance &#x20AC;110 gross/month Flex work allowance &#x20AC;60 net/month Why this role? This isn&apos;t just another call center job. It&apos;s a stable, well-paid international opportunity where your language is your biggest asset - and it&apos;s rewarded accordingly. Permanent contract, remote setup, real career progression, and a team that&apos;s built to grow. If you&apos;re fluent in Italian and ready to take the next step, we&apos;d love to talk. Apply now By applying, you consent to your CV and personal data being shared with our client for recruitment purposes, in accordance with GDPR. Skills: italian,sales,english,customer service

Technical Support Advisor with Italian - Remote Portugal

Are you fluent in German and looking for a remote opportunity in Portugal?Join an international team where you&apos;ll support customers through phone, email and chat, helping them with account, billing, service and technical enquiries while delivering an outstanding customer experience. What You&apos;ll Do<ul><li>Provide support to German-speaking customers via phone, email and chat.</li><li>Assist with account, billing and service-related enquiries.</li><li>Troubleshoot customer issues and find effective solutions.</li><li>Guide customers through products and platform features.</li><li>Escalate complex cases when needed.</li><li>Deliver a professional and customer-focused experience in every interaction.</li></ul> What We&apos;re Looking For<ul><li>Fluent German and English (minimum C2).</li><li>Previous experience in Customer Support or a Contact Centre is a plus.</li><li>Excellent communication and problem-solving skills.</li><li>Comfortable using digital tools and technology.</li><li>Customer-oriented, proactive and able to work in a fast-paced environment.</li></ul> What We Offer<ul><li>100% Remote position within mainland Portugal.</li><li>Permanent contract after 6 months.</li><li>Monday to Friday schedule.</li><li>8-hour rotating shifts.</li><li>Paid training and full onboarding.</li><li>Private health insurance.</li><li>Career development and internal growth opportunities.</li><li>International and multicultural work environment.</li></ul> Salary &amp; Benefits<ul><li>Base Salary: &#x20AC;920</li><li>Language Allowance: &#x20AC;500</li><li>Performance Bonus: up to &#x20AC;360</li><li>Assiduity Allowance: &#x20AC;110</li><li>Flex Work Allowance: &#x20AC;60</li><li>Multiskill bonus: &#x20AC;150</li><li>Meal Allowance: &#x20AC;10.20 per working day</li></ul> Why Join Us?<ul><li>Work from home anywhere in mainland Portugal.</li><li>Be part of an international and supportive team.</li><li>Build your career with a stable, long-term project.</li><li>Receive continuous training, coaching and development opportunities.</li></ul> Ready for your next challenge? We&apos;d love to hear from you. Apply today!This version is more dynamic, easier to read on LinkedIn and highlights the salary package early, which tends to increase applications.

German Customer Service Representative - Work From Home, Portugal

Our existing team is growing rapidly and is being strategically expanded Together, we are continuing to build out our modern premium service, supporting our customers 24/7 personally and digitally by phone, email, and video What makes your role special: you&apos;re not just there for our customers when something goes wrong You support them even before pick-up during preboarding, guide them safely through the next steps, and stay by their side until they&apos;re finally in the car and ready to go You combine personal service with digital solutions, modern technology, and real room to make an impact &#x2014; and you&apos;ll become part of a team that continues to grow through its expertise and energy Your highlight you turn a reservation into a smooth start into mobility YOUR ROLE AT SIXT <ul><li>You support our customers by phone, email, and video, around the clock, 24/7</li><li>You guide customers through the entire pick-up process &#x2014; from verification and digital pick-up through to the start of their journey &#x2014; ensuring everything runs smoothly</li><li>You are close to the customer in video calls, explain processes in an understandable way, and provide reassurance, especially when digital workflows raise questions</li><li>You answer questions related to reservations, rentals, and pick-ups, and assist with finalizing bookings</li><li>You review customer data and quickly find solutions when information is missing or something needs to be clarified</li><li>You work internationally and, together with SIXT stations in various countries, ensure that our customers get on the road without detours</li><li>You recommend suitable products and services, making the rental experience even better </li></ul> YOUR SKILLS MATTER <ul><li>Customer Orientation &#x2014; You quickly identify needs and issues, think one step ahead, and reliably guide customers through to a solution</li><li>Language Skills &#x2014; You speak fluent German, English, and Spanish</li><li>Communication Skills &#x2014; You can explain complex processes in simple terms, present yourself confidently and authentically in video calls, and find the right tone even in challenging situations</li><li>Digital Affinity &#x2014; You naturally use modern tools (including video calling), digital processes, and technical solutions in your daily work</li><li>Flexibility &#x2014; You feel comfortable in a dynamic environment and are willing to work in a 24/7 shift model including weekends and public holidays</li><li>Teamwork &#x2014; You enjoy collaborating with international colleagues and teams across borders</li><li>Sales Instinct &#x2014; You recognize relevant additional needs and can convincingly recommend suitable products and services </li></ul>WHAT WE OFFER <ul><li>Customer Orientation &#x2014; You quickly identify needs and issues, think one step ahead, and reliably guide customers through to a solution</li><li>Permanent Contract (Contrato Indefinido) A stable project with opportunities for progression</li><li>AI at your fingertips From day one, you&apos;ll have access to Claude by Anthropic and SIXTgpt, SIXT&apos;s own AI platform, to supercharge your work We invest in every team member&apos;s AI journey encouraging experimentation, building knowledge, and making sure you&apos;re ahead of the curve</li><li>Attractive Salary and Professional Growth Opportunities Professional development opportunities in an international environment Salary: &#x20AC;22,800 gross per year (12 payments) plus &#x20AC;60 telework allowance, and a 30% night shift premium for hours 22:00h&#x2013;06:00h</li><li>Flexible Remote Work Model You can work from anywhere in Spain</li><li>Work-Life Balance Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXT</li><li>Flexible Compensation Benefit from private health insurance, childcare support, and/or a restaurant card</li><li>Exclusive Employee Benefits Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and more </li></ul> About us: We are a globally leading mobility service provider with a revenue of &#x20AC;4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Customer Care Agent – Digital Branch Global (m/f/d) Bilingual (German, English & Spanish)

Job Description Job Description DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations &#x2014; helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world&apos;s most complex technology estates. DXC&apos;s Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life &amp; Annuity, Property &amp; Casualty, and Specialty insurance markets. You&#x2019;ll directly shape how the world&apos;s leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. We are seeking a FINRA-licensed Registered Representative to join our customer service team. In this role, you will provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions. This is an excellent opportunity for professionals with life insurance and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards. Key Responsibilities <ul><li>Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation.</li><li>Research and resolve client requests efficiently while maintaining high service standards and compliance requirements.</li><li>Perform account updates, maintenance, and transaction processing, ensuring accurate documentation and account history records.</li><li>Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements (SLAs).</li><li>Conduct data entry and document matching to maintain accurate and up-to-date customer account information.</li><li>Collaborate with team members, management, and customers to resolve service issues and improve the customer experience.</li><li>Support escalation management and service recovery activities, including research and resolution for complex client cases.</li><li>Assist with Voice of the Customer (VOC) feedback reviews and remediation actions when necessary.</li><li>Contribute to continuous improvement initiatives, recommending enhancements to procedures and workflows to increase efficiency and service quality.</li><li>Support supervisors with daily operational activities, including training or mentoring less experienced team members.</li><li>Participate in Quality Assurance (QA) reviews, particularly for FINRA-regulated transactions involving products with variable investment features. </li></ul>Required Qualifications <ul><li>High school diploma or GED (required).</li><li>Minimum 2 years of customer service experience in a call center environment.</li><li>Life insurance experience is required.</li><li>Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required.</li><li>FINRA Series 6 or Series 7 license required at the time of hire (currently registered or within the 2-year U5 FINRA window and in good standing). </li></ul>Preferred Qualifications <ul><li>Experience working across multiple organizational teams and stakeholders.</li><li>Familiarity with contact center technology, including phone systems, help desk software, and document processing tools.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and customer engagement skills.</li><li>Ability to work independently and manage multiple priorities.</li><li>Lean or Six Sigma certification or experience is a plus. </li></ul>Work Environment <ul><li>Remote position within the United States</li><li>Company-provided equipment for your home office setup</li><li>Standard work schedule: Monday &#x2013; Friday, between 7:00 AM and 8:00 PM CST (8-hour shifts) </li></ul>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&#x2019;re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

FINRA Certified - Call Center Support Representative

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Reporting to and working under the general direction of the Manager, the teammates in Patient Billing Solutions (PBS) review and resolve guarantor account balances. Contact with guarantors can be either inbound contacts or outbound contacts that are generated by phone, written correspondence, email or secure Epic in-basket requests. Primary focus includes timely responses to guarantor inquiries generally matching the method that was used to contact PBS. Account resolution takes many forms including securing payments, making appropriate adjustments, initiating reviews of insurance processing, refunding guarantor balances or resolving a wide range of registration, demographic or insurance coverage issues. Some guarantor accounts will be queued for action due to the account being placed in a Work Queue that is designated for action by a PBS team. Most staff will have some responsibility to answer phone calls via an Automated Call Distribution (ACD) process (i.e. Call Center). This responsibility will vary based on the specific team assignment. Account resolution typically requires expertise in multiple modules in Epic, including HB Resolute, PB Resolute, Registration/ADT and Credit Specialist training. Broad based knowledge of medical billing and insurance processing is also required. Staff must be able to respond knowledgeably to a wide range of issues for every contracted and non-contracted payer, including government and non-government payers presenting their findings professionally in language that the guarantor can understand. Staff must be diligent in following HIPAA Privacy guidelines. The primary goal of PBS is to resolve the guarantor&#x2019;s concerns focusing on providing excellent customer service that enhances their overall experience with MGB. <ul><li> Respond to patient/guarantor/Customer concerns which span a wide range of issues including payer denials, coding accuracy/appropriateness, secondary billing, Coordination of Benefits, verification of co-payments/co-insurance/deductibles and verification/updates to demographic/insurance information and fiscal registrations to verify the patient&#x2019;s responsibility for all outstanding balances. Verification process routinely includes contacting other departments at MGB/RCO/entities, payers, affiliated physician organizations and other vendors (Collection Agencies and other outsource agents). Representative must be fully versed in MGB</li><li> Credit &amp; Collection Policy and Financial Assistance Policy and must inform patients of all assistance available to them when making payment arrangements, processing payments, application, or referring patients to Financial Counseling.</li><li> Provide timely, professional, and accurate account review, analysis, and resolution of patient inquiries. Whenever possible, resolve issues during the initial telephone call. Verify the patient&#x2019;s fiscal and demographic information at every opportunity and make appropriate updates to various billing systems to ensure claims are processed appropriately and Medicare as a Secondary Payer questionnaire. Resolve complex issues with minimal external or supervisory involvement. Document all patient interactions and account actions in assigned billing systems to establish a clear audit trail.</li><li> Obtain information from and perform actions on accounts in Epic (HB and PB Resolute) and for selected HB accounts, TRAC and QUIC. Look up information in other support systems as needed including, but not limited to, Legacy Data Access LDA, document imaging (OnBase), eligibility verification systems (NEHEN, payer web sites) and other document backup (Sharepoint) to identify root cause issues. Use systems and information to resolve issues and respond to the patient&#x2019;s inquiry. Obtain information from internal third-party payer units, intermediaries for professional practices and hospital departments, payers, ambulance companies and other hospitals/Home Health/Rehab Facilities to help resolve the patient&#x2019;s inquiry.</li><li> Understand liability claims, legal basics, medical terminology, a general knowledge of the MGB </li></ul>network hospitals including major variations in administrative protocols as well as key industry issues. <ul><li> Must provide cordial, courteous and high-quality service to callers. Must listens attentively to patients by placing customer concerns ahead of oneself. Understand and practice concern for patients as the ultimate consumers of service.</li><li> Effectively handle all communications, which may include via Work Queues, correspondence, telephone and emails (MGB emails and Patient Gateway/Epic Inbox messages, from patients and other departments within MGB. Utilize customer service, collections, and billing experience to gather and interpret relevant information to resolve patient account issues and complaints.</li><li> Follow through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support and achieves positive outcomes.</li><li> Properly document every account that is accessed. Document with clear concise notes.</li><li> Ensure accurate patient billing through review of account history, third party billing activity and analysis of payments and adjustments. Seek expert assistance from other departments such as Coding, Third Party Billing/Follow Up, Revenue Control/Cash Processing, and Group Practice Billing Managers by making appropriate inquiries through established channels.</li><li> Identify root cause(s) of guarantor/patient inquiries and report findings to management for appropriate resolution to future accounts. Follow up on individual issues to assure they are completed. Record and classify all communications in the appropriate systems for statistical reporting.</li><li> Submit patient credit balances that need to be refunded to the appropriate parties for action by verifying the reason for the credit.</li><li> Communicate clearly and concisely both orally and in writing. Follow established regulations and procedures in collection, recording, storage and handling of information. Ensure required documentation of issues is complete, accurate, timely and legible. Protect and preserve confidentiality and integrity of all information according to MGB HIPAA confidentiality policy.</li><li> Supports and demonstrates the values of the MGB and affiliates by conducting activities in an ethical manner with integrity, honesty, and confidentiality. Demonstrates a positive, open-minded, can-do attitude. Represents a team perspective and willingness and enthusiasm to collaborate with others. Enthusiastically promote a cooperative team environment to provide value to all customers. Listen and interact tactfully, diplomatically and effectively without alienating others.</li><li> Follows through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support, and achieves positive outcomes.</li><li> Maintain high standards of professional conduct. Comply with the all applicable MGB Patient Billing Solution policies and procedures. Follow department attendance expectations and arrive for work well prepared at the expected time. Attend required training.</li><li> Specific expectations and accountabilities include:</li><li> Consistently answer calls at the average of the daily rate for the team, typically at least 40-50 calls per day.</li><li> To the degree possible, maintain a daily list of all accounts accessed. Provide supervisor/manager with an account listing of all unresolved issues weekly.</li><li> Representative resolves at least 80% of patient issues without referring the call to the supervisor/manager.</li><li> Pass routine quality assurance reviews at an average of &gt;90%</li><li> Performs other duties tasks or projects as assigned. Able to work and think independently while being self-motivated. </li></ul>Qualifications <ul><li>High School diploma or GED equivalent required</li><li>Associates Degree preferred but not required</li><li>Epic billing systems knowledge preferred</li><li>Effective communication, organizational and problem-solving skills required.</li><li>1-3 years relevant experience in customer service or collections in a health care setting strongly desired.</li><li>Alternative work experience or training in lieu of experience may be considered. </li></ul>Additional Job Details (if Applicable) <ul><li> M-F Eastern Business hours required for remote role; shifts range 8AM - 5PM EST</li><li>A quiet, secure, stable, HIPPA-compliant workstation is required. </li></ul>Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $25.28/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&#x2019;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership &#x201C;looks like&#x201D; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Customer Service Representative I

Job Type Full time Exempt/Non Exempt Hourly Job Description Location Details: Remote Position Schedule / Shift <ul><li>Full-time paid training beginning Tuesday, November 3, 2026. </li><li>Hours during virtual training are Monday through Friday from 10:00 am &#x2013; 6:30 pm EST</li><li>Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)</li><li>Voluntary overtime opportunities available </li></ul>Position Summary: Our Emergency Roadside Customer Service Reps are the forefront of our member focus and have the opportunity to be every day heroes by helping our members in times of need. As a customer service rep, you will focus on helping and serving our members by taking inbound phone calls for emergency roadside service and ensuring that members are in a safe location while determining their overall needs. Additionally, you will review the member&#x2019;s accounts to be sure they are taking full advantage of their memberships, benefits, and the many discounts available to them. Calls you will receive will range from flat tires, fuel deliveries, mechanical breakdowns, and tow requests. This is a fast-paced environment and understandably members are often faced with stressful or frustrating situations, so customer service reps are required to have empathy to their situation. Key Responsibilities <ul><li>Providing superior customer service during every member interaction.</li><li>Responding to a high volume of emergency road service requests in a call center environment.</li><li>Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.</li><li>Analyzing member accounts to determine additional products and services that benefit the member.</li><li>Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion. </li></ul>Qualifications Required Education <ul><li>High school diploma or equivalent</li><li>Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products </li></ul>Experience <ul><li>6 months of customer service experience</li><li>Providing customers service in a professional manner and de-escalating situations</li><li>Accurately inputting information into various fields using a PC keyboard</li><li>Navigating through a PC and/or automated processing system</li><li>Reading and comprehending various Customer Care service tools (manuals, work models, etc.)</li><li>Performing mathematical calculations including adding, subtracting, percentages, etc. </li></ul>Knowledge And Skills <ul><li>Telephone etiquette</li><li>Basic computer skills</li><li>Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, email, company applications and more. Ability to toggle back and forth between applications</li><li>North American geographical relationships</li><li>Road condition reporting terminology</li><li>Strong communication skills demonstrated through the effective use of the Customer Interaction Model</li><li>Strong interpersonal skills</li><li>Strong written communications skills needed to respond in a professional manner to member/customer inquiries</li><li>Effective listening skills</li><li>Accurately enter information on a personal computer</li><li>Identify and resolve customer service issues/requests or transfer to appropriate customer advocate</li><li>Represent the Customer Care Department in a professional and positive manner</li><li>Maintain accurate records</li><li>Understand, read and reconcile payment history</li><li>Read maps and use travel related tools (i.e., directional cues) </li></ul>Preferred <ul><li>College level coursework in Business, Marketing, Geography or other related field and/or applicable professional/technical certification courses. </li></ul>Experience In <ul><li>Call center environment - minimum 6 months</li><li>Remote work</li><li>Customer service environment</li><li>Promoting ACG products and services</li><li>Identifying and responding to customer needs through cross-selling and up-selling products </li></ul>Work Environment <li>Irregular hours to include various shifts, weekends and/or holidays.</li>This is a remote call center position. Call Center employees work remote full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located &lt;50 miles from an office) until connectivity or service levels are restored. Compensation &amp; Benefits Overview ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation <ul><li>The pay for the position is $19.00 per hour with shift premiums for evening periods and weekends. </li></ul>Benefits At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health &amp; Wellness <ul><li>Medical plans with multiple coverage options, including HSA eligibility.</li><li>Prescription drug coverage.</li><li>Dental and vision benefits.</li><li>Employee Assistance Program (confidential support services). </li></ul>Financial Protection &amp; Insurance <ul><li>Company-paid basic life insurance.</li><li>Optional supplemental life insurance and dependent coverage.</li><li>Short-term and long-term disability coverage.</li><li>Critical illness, accident, and pet insurance options. </li></ul>Retirement &amp; Savings <ul><li>401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.</li><li>Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. </li></ul>Time Off &amp; Leave <ul><li>Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state &amp; local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.</li><li>Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.</li><li>Paid leave programs, including parental, bereavement, jury duty, and military leave. </li></ul>Career Growth &amp; Education <ul><li>Tuition assistance (up to $5,250 annually; 80% covered by ACG).</li><li>Professional certification support with 100% reimbursement for eligible programs.</li><li>Opportunities for career development and advancement. </li></ul>Additional Perks <ul><li>Complimentary AAA membership with roadside assistance and travel discounts.</li><li>Adoption assistance program. </li></ul>Job Posting Period This position is expected to remain posted through 10/09/26, however, it may close at any time once a qualified candidate pool is identified. #Appcast Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&#x2019;s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you&#x2019;ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note ACG&#x2019;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Full-Time Remote Customer Service Rep - Emergency Roadside Service

We&apos;re hiring for a company that provides innovative software solutions for urban forestry and asset management, empowering communities to effectively manage their trees and green spaces. This is a unique opportunity to join a small, global team dedicated to making a tangible environmental impact. The Role&#x2022; Serve as the primary support contact for UK and Ireland customers, managing phone and email inquiries during UK business hours.&#x2022; Triage the global support queue each morning, resolving Tier 1 and straightforward Tier 2 tickets and clearly documenting issues for escalation.&#x2022; Handle common configuration requests and provide &quot;how-to&quot; guidance directly within the software&apos;s administrative tools.&#x2022; Utilize AI-assisted support tooling to draft responses, applying professional judgment before customer communication.&#x2022; Guide new UK customers through the onboarding process, from contract signing to confident daily use.&#x2022; Conduct regular check-ins with UK accounts to proactively identify issues and communicate new feature benefits. What You&apos;ll Need&#x2022; A minimum of 2 years of experience in a customer-facing software role, such as support, customer success, onboarding, training, or account management.&#x2022; Excellent communication skills, with the ability to explain technical concepts clearly and calmly, even when interacting with senior stakeholders.&#x2022; Aptitude for quickly learning new software and comfort in configuring SaaS applications via admin settings, with strong spreadsheet skills.&#x2022; Prior experience with ticketing or CRM systems; Zendesk and HubSpot experience is a plus.&#x2022; A background in arboriculture, urban forestry, local government, or environmental/asset management is advantageous. What&apos;s On Offer&#x2022; Competitive hourly compensation ranging from $26 to $32 USD per hour.&#x2022; The opportunity to work remotely as part of a small, dedicated global team.&#x2022; A role with significant environmental impact, contributing to the management of community green spaces.&#x2022; An independent contractor engagement or employment through a UK employer-of-record partner. Apply via Haystack today!

Customer Support Specialist

Job Type Full-time Description <ul><li>Please note that this is 8:30AM PST - 5:00PM PST Shift (Pacific Coast Time) - Candidates in the Mountain Standard (9:30AM - 6:00PM) and/or Central Time Zones (10:30AM - 7:00PM) will also be considered </li></ul>Why work at nimble? This is a great opportunity to join a well-established and market-leading brand serving a high growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high growth mode through acquisition with a laser focus on positive culture building! Who we are! nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations who trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle. We provide services in nearly every US state and our team of experts works around the globe managing over $10 billion in net revenue as we continue to build and innovate a world class organization with people like you. Together, we embrace challenges, fuel innovation, and strive to exceed expectations. Healthcare means a lot more to us, we care about creating an environment where our coworkers, clients, and communities&#x2019; social, financial, and physical health is at the forefront of everything we do. What you&#x2019;ll be doing! <ul><li>Calculate and provide accurate, timely cost estimates for scheduled procedures based on patient insurance, benefits, and historical data.</li><li>Verify insurance eligibility, benefits, and coverage levels (Medicare, Medicaid, Commercial) to determine patient financial responsibility</li><li>Review and provide accurate, timely prior authorization submission for scheduled procedures based on patient insurance, benefits, and clinical data.</li><li>Communicate directly with patients regarding their estimated financial liability and discuss payment options or financial counseling needs.</li><li>Secure necessary pre-certifications and authorizations, ensuring all documentation is accurate.</li><li>Log in and out of multiple systems (including practice management systems) to research and answer patient&#x2019;s questions, accurately and with detail</li><li>When handling incoming, returning or placing outbound calls, adhere to HIPAA privacy regulations</li><li>Obtain patient payment information over the phone, process the payment and appropriately note the account</li><li>Escalate issues effectively to a supervisor or management for assistance</li><li>Responsible for ensuring all client specific protocols are followed during the patient billing cycles</li><li>Respond to requests, professionally and promptly, and follow up with outstanding requests in a similar matter </li></ul>Requirements Who you are! <ul><li>High School Diploma or equivalent</li><li>Exceptional customer service skill set</li><li>Mandatory compliance with strict patient confidentiality policies</li><li>Detail oriented</li><li>Basic computer knowledge, with Excel experience</li><li>Strong organizational &amp; time management skills</li><li>Good written and oral communication skills </li></ul>Logistics! <ul><li>Remote </li><li>8-hour shift - 8:00AM - 4:30PM Pacific Coast Time</li><li>Day shift</li><li>Monday to Friday</li></ul>

Front End Services Representative - Pacific Standard Time Shift

We are seeking an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details. This role is ideal for someone who communicates clearly, pays close attention to detail, and enjoys helping clients throughout the reservation process. Responsibilities <ul><li>Assist clients with reservation requests and general inquiries </li><li>Research available accommodations, transportation, activities, and related services </li><li>Coordinate reservation details based on client needs and preferences </li><li>Review confirmations and documentation for accuracy </li><li>Communicate important updates and reservation information Assist with modifications, cancellations, and special requests </li><li>Maintain accurate client and reservation records </li><li>Follow up on outstanding requests and upcoming arrangements </li><li>Communicate with service providers when necessary </li><li>Provide professional and responsive client support </li></ul>Qualifications Strong written and verbal communication skills Excellent organization and attention to detail Customer-focused and professional Comfortable using email, online systems, and web-based platforms Strong research and problem-solving abilities Ability to manage multiple requests and deadlines Previous customer service, hospitality, reservations, or administrative experience is helpful but not required Position Highlights <ul><li>100% remote work environment </li><li>Comprehensive onboarding and training </li><li>Ongoing professional development </li><li>Access to professional tools and resources </li><li>Continuing education opportunities </li><li>Supportive team environment </li></ul>

Reservation Services Coordinator

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world&#x2019;s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you&#x2019;ll have the opportunity to do meaningful work, grow your career and make a real impact on people&#x2019;s health around the world. Together, we&#x2019;re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp is seeking a Bilingual English/Spanish Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division to join our team. Work Schedule: Monday &#x2013; Friday 11am to 8pm (EST), 10am to 7pm (CST), 9am to 6pm (MST) and 8am to 5pm (PST). 2nd shift differential applicable for applicants that reside in EST. Training hours: 9am to 6pm EST Responsibilities <ul><li>Answer 80+ inbound calls per day from patients, doctor&apos;s office and/or private insurance carriers in English and Spanish.</li><li>Initiate payment plans for patients for outstanding balances.</li><li>Routinely utilize multiple resources to resolve patient inquiries while on the phone</li><li>Maintain performance goals</li><li>Ability to become proficient with processes after completing a structured training program. </li></ul>Minimum Qualifications <ul><li>High School Diploma or GED equivalent </li><li>Bilingual English and Spanish</li><li>1 year or more customer service experience </li></ul>Preferred Qualifications <ul><li>1 year or more call center experience</li><li>1 year or more medical billing, insurance claims, and explanation of benefits (EOB)</li><li>1 year or more patient billing </li></ul>Additional Job Standards <ul><li>Ability to work and learn in a fast-paced environment</li><li>Professionally fluent in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients</li><li>Attention to detail and focused</li><li>Perform successfully in a team environment</li><li>Excellent organizational skills</li><li>Proficiency navigating multiple computer screens and applications</li><li>Alpha-Numeric data entry proficiency</li><li>Excellent communication skills</li><li>Energetic, passionate customer service</li><li>Seek solutions to challenging patient billing issues </li></ul>Application Window Closes 9/25/2026 Pay Range: $17.75- $21.00 an hour All job offers will be based on a candidate&#x2019;s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You&#x2019;ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today&#x2019;s biggest health challenges around the world. Together, let&#x2019;s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. BENEFITS: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please&#x202F;click here.&#x202F; Labcorp Is Proud To Be An Equal Opportunity Employer Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

BILINGUAL (English/Spanish) Cust Svc Support Rep - 11am-8pm EST - Remote - Patient Billing - Sourcing

1. About Our Client:The organization is a Federally Qualified, Non-Profit Health Center delivering comprehensive primary, preventative, and behavioral health services. It serves diverse communities across multiple counties, focusing on providing care regardless of insurance status or ability to pay, with an emphasis on underserved and vulnerable populations. 2. About the Opportunity:The Patient Care Advisor - Remote role is responsible for facilitating patient access to medical, mental health, and COVID-related appointments across all primary care sites. This position acts as the primary point of contact for patients, ensuring efficient communication and scheduling to support the organization&#x2019;s healthcare delivery. 3. Responsibilities:<ul><li>Answer all incoming external and internal calls.</li><li>Schedule appointments for all clinic sites using the electronic health record.</li><li>Update patient demographic information as needed.</li><li>Conduct outreach calls to patients who missed appointments and other outbound calls as required.</li><li>Perform clerical support such as taking messages and word processing.</li><li>Assist in training new Call Center personnel on appointment availability and services.</li><li>Follow policies and procedures to meet quality benchmarks and assist in continuous quality improvement activities.</li><li>Be receptive to feedback and coaching as a team member.</li><li>Adhere to standard operating procedures and demonstrate reliability and willingness to improve.</li><li>Provide coverage for other departments as directed.</li><li>Perform other duties as needed.</li></ul> 4. Requirements:<ul><li>Minimum of two years experience in a service-related role; call center or healthcare customer service experience preferred.</li><li>High school diploma or equivalent required; Associate degree preferred.</li><li>Strong communication and interpersonal skills, including clear phone communication.</li><li>Proficiency with computer systems such as Microsoft Word, Excel, PowerPoint, and scheduling systems; ability to pass keyboarding tests.</li><li>Strong organizational skills and ability to manage tasks and forecast team needs.</li><li>Ability to maintain excellent customer and employee relations.</li><li>Ability to motivate others and work effectively as a team player or leader.</li><li>Bilingual communication skills (verbal and written) preferred.</li></ul> 5. Pay Range and Compensation Package:<ul><li>Salary: $20.00 - 23.13 per hour</li></ul> Equal Opportunity Statement:Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Patient Care Advisor - Remote

Job Title: P&amp;C Licensed Customer Service Representative Location: US Remote Employment Type: Full-time Industry: Insurance Requirements <ul><li>Active Property &amp; Casualty (P&amp;C) or Personal Lines Agent License in the resident state.</li><li>Equivalent to a high school diploma or GED.</li><li>Prior customer service or call center experience in a fast-paced, high-volume environment, handling back-to-back calls and navigating multiple systems.</li><li>Ability to work flexible schedules within operating hours (7:00 AM&#x2013;2:00 AM EST), including weekends, holidays, and accommodate schedule changes on short notice.</li><li>Comfortable working in a metrics-driven environment with defined performance goals (CX scores, handle time, quality, adherence, and productivity).</li><li>Ability to perform essential job duties with or without reasonable accommodation in a remote work setup.</li><li>Access to a reliable internet connection and a quiet, dedicated workspace.</li><li>Willingness to complete typing test (24 WPM / 80% accuracy) and other pre-employment assessments as part of the hiring process.</li></ul> Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

P&C Licensed Customer Service Representative

Overview Serves as a Call Center agent to support for the Patient Access Registration Call Center within Piedmont Healthcare. Performs Registration activities in a remote environment to ensure patient accounts are complete with valid insurance coverage and current demographic/clinical data. Calculates patient financial responsibility, presents patient financial options/requirements and processes patient payments. Performs functions for multiple sites across Piedmont Healthcare and includes various services lines including emergency department, L&amp;D, and assigned Outpatient locations. Responsibilities Serves as a Call Center agent to support for the Patient Access Registration Call Center within Piedmont Healthcare. Performs Registration activities in a remote environment to ensure patient accounts are complete with valid insurance coverage and current demographic/clinical data. Calculates patient financial responsibility, presents patient financial options/requirements and processes patient payments. Performs functions for multiple sites across Piedmont Healthcare and includes various services lines including emergency department, L&amp;D, and assigned Outpatient locations. Qualifications Education <ul><li>H.S. Diploma or General Education Degree (GED) Required </li></ul>Work Experience <ul><li>1 year exp in one of the following: Required </li><li> Healthcare Revenue Cycle Required or</li><li> Clinical role Required or</li><li> Related clerical accounting/finance/retail/customer service Required </li><li>3 years of healthcare Revenue Cycle/Call Center experience Preferred </li><li> Prior Epic experience Preferred </li></ul>Licenses and Certifications <ul><li> None Required </li><li> Certification with Healthcare Financial Management Association Preferred or</li><li> Certified Revenue Cycle Representative Preferred </li></ul>Business Unit : Company Name: Piedmont Healthcare Corporate

Patient Access Assoc - Weekends, RRC

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology&#x2019;s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve. Job Description: The Patient Relations Specialist plays a vital role in ensuring our patients receive the best care and service possible. This role will handle incoming calls, address patient inquiries, resolve concerns, triage all clinical calls, and schedule all non-surgical office appointments professionally and compassionately. This position greatly impacts patient loyalty and their relationship with the practice for new and existing patients by assuring outstanding patient care, fostering a pleasant initial impression of the practice, and demonstrating to patients that we care. This position requires working in a structured environment, finding answers quickly, adapting to changing situations, and meeting daily performance metrics. Primary Duties &amp; Responsibilities: <ul><li>Inbound Call Handling </li><li>Efficiently manage a high volume of incoming calls from patients, families, and healthcare providers for all our sites. </li><li>Patient Support </li><li>Provide exceptional customer service by listening to patient concerns, answering questions, and addressing issues promptly and empathetically, ensuring a positive patient experience. </li><li>Problem Solving </li><li>Triage clinical calls, ensure all appropriate questions are asked, and recommend an appropriate course of action. </li><li>Quickly identify and resolve all inquiries, complaints, or issues. </li><li>Uncover the true needs of the patient through branching questions. </li><li>Scheduling </li><li>Appropriately schedule patient appointments based on physician guidelines, patient symptoms, and appointment availability. </li><li>Information Retrieval </li><li>Maintain proficient knowledge of multiple site protocols and physician schedules/changes to ensure appropriate information is provided to patients across all national markets. </li><li>Adaptability </li><li>Adapt to changing situations and prioritize tasks effectively, especially during busy periods. </li><li>Performance Metrics </li><li>Meet and exceed daily, weekly, and monthly performance metrics, including quality, call volume, scheduling accuracy, and resolution times. </li><li>Documentation </li><li>Clearly and concisely document every patient request and pertinent information via appropriate documentation tools so that the practice can successfully respond to patient needs. </li><li>Compliance </li><li>Maintain adherence to regulatory requirements following confidentiality guidelines for current and former patients. </li><li>Collaboration </li><li>Coordinate work efforts with other team members to achieve an efficient workflow and time adherence within the office. </li><li>Effectively communicate and coordinate work efforts with sites to ensure superior, seamless patient care and resolution of issues. </li></ul>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Qualifications: <ul><li>High School Diploma or GED required. </li><li>Minimum of 3 to 5 years of customer service experience. </li><li>Minimum of one year experience working in a healthcare or call center setting preferred. </li><li>Must be able to meet company technology requirements of a remote work environment. </li><li>Must have a dedicated, quiet, and distraction-free work environment. </li></ul>Knowledge, Competencies &amp; Skills: <ul><li>Strong analytical and critical thinking skills. </li><li>Proficient knowledge of Medical Terminology. </li><li>Excellent customer service skills. </li><li>A positive attitude and a passion for providing exceptional patient care. </li><li>Superior written and verbal communication skills, with the ability to listen actively and empathize with patients. </li><li>Proficient computer software and database skills. </li><li>Strong organizational skills and attention to detail. </li><li>Flexibility and adaptability with the ability to multi-task and work in a fast-paced, high-volume environment. </li><li>Ability to quickly ascertain and implement new product/process information. </li><li>A commitment to maintaining patient confidentiality and privacy. </li><li>Ability to type a minimum of 40 words per minute. </li></ul>Tech Requirements for the Job: <ul><li>High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools. </li><li>Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls. </li><li>Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems. </li><li>Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance. </li></ul>Physical Requirements for the Job: <ul><li>Able to sit, stand, and or walk throughout the day. </li><li>Intermittently required to stoop, bend, speak, and listen. </li></ul>Job Type: Full-Time Pay Range: $19.00 - $22.00 per hour

Patient Relations Specialist

This is a Fully Remote Job About Our Client:Founded in 2005 and based in Orange County, California, this healthcare information management company supports health plans, managed care organizations, and life insurance companies in optimizing revenue and improving quality outcomes. The organization provides tailored services including risk analytics, NCQA-certified HEDIS software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education to meet the specific needs of each partner. About the Opportunity:The CONTACT CENTER REPRESENTATIVE - IHA SCHEDULING TEAM is responsible for managing inbound and outbound calls to schedule no-cost in-home health assessments for members. This role plays a crucial part in member engagement by addressing customer needs, resolving service issues, and contributing to the organization&apos;s quality goals through effective scheduling and communication. Responsibilities:<ul><li>Handle inbound and outbound calls to schedule health assessment visits</li><li>Address customer needs, complaints, and service issues clearly and efficiently</li><li>Use active listening to confirm information and manage challenging interactions</li><li>Build trust and reliable relationships with members and team members</li><li>Utilize software, databases, scripts, and tools appropriately</li><li>Meet or exceed call center performance metrics while maintaining quality service</li><li>Make appropriate product or service recommendations</li><li>Participate in training and development opportunities</li><li>Attend meetings on camera as required</li><li>Follow all company policies and procedures</li><li>Perform additional tasks assigned by the Call Center Supervisor</li></ul> Requirements:<ul><li>Minimum 2 years of call center experience in a target-driven environment</li><li>Outgoing personality with excellent communication skills and clear diction</li><li>Ability to multitask and manage time effectively in a challenging setting</li><li>Proficient in MS Office applications; typing speed of 40 WPM required, 60 WPM preferred</li><li>Strong customer service skills with ability to demonstrate empathy and diplomacy</li><li>Problem-solving skills and ability to escalate issues appropriately</li><li>Honesty, integrity, and ability to function effectively as a team member</li><li>Flexible schedule availability between 6 am and 6 pm PST Monday through Friday, with possible Saturday hours</li><li>Availability to work from a Windows laptop or desktop with video-calling capabilities and stable high-speed internet within the United States</li></ul> Pay Range and Compensation Package:<ul><li>Hourly rate of $15-17 plus paid time off and health benefits</li></ul> Benefits &amp; Perks:<ul><li>Medical insurance</li><li>Paid maternity leave</li></ul> Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company&apos;s career page or ATS.

Contact Center Representative - IHA Scheduling Team (6692)

Location: Kensington, LondonDepartment: Customer Service The RoleAt LUCA FALONI, Customer Service plays a fundamental role in delivering the level of service and experience expected from a luxury brand.We are looking for an experienced, highly organised and hands-on Customer Service Coordinator to support the Customer Service Manager in ensuring the efficient, consistent and high-quality operation of our Customer Service Team. The Customer Service Coordinator will support the day-to-day coordination of the Customer Service team, helping ensure that service standards, procedures and protocols are consistently implemented and that the team operates with the structure, knowledge and support required to deliver an exceptional experience to every customer. This is not purely a customer-facing role. It requires previous experience coordinating, supervising or managing Customer Service teams, with an understanding of the operational discipline required to run an effective Customer Service function.Working closely with the Customer Service Manager, you will support team organisation and performance, quality and service standards, escalations, process implementation and continuous improvement. You will also act as a key point of coordination with other areas of the business to ensure customer matters are resolved effectively and efficiently. The objective is to combine exceptional service with operational excellence: ensuring our customers receive thoughtful, knowledgeable and efficient support while creating the structure, processes and working environment that allow our Customer Care team to perform at its best. Key ResponsibilitiesCustomer Service Operations &amp; Team Coordination<ul><li>Support the Customer Service Manager in the day-to-day coordination and effective operation of the Customer Service team.</li><li>Help organise team priorities and workloads to ensure appropriate coverage, responsiveness and service levels across customer contact channels.</li><li>Provide hands-on guidance and support to Customer Service team members, ensuring queries and cases are handled accurately, efficiently and in line with LUCA FALONI standards.</li><li>Support the implementation and consistent application of Customer Service procedures, protocols, workflows and service standards.</li><li>Help maintain strong operational discipline across the function, ensuring actions are followed through and customer cases are brought to appropriate resolution.</li><li>Support the Customer Service Manager with team onboarding, training and ongoing development, helping build product knowledge, service capabilities and consistency across the team.</li><li>Provide appropriate operational oversight in the Customer Service Manager&apos;s absence.</li></ul> Customer Experience &amp; Service Excellence<ul><li>Help ensure that every customer interaction reflects the quality, attention to detail and personal service expected from LUCA FALONI.</li><li>Maintain a strong focus on both the quality and efficiency of customer interactions, ensuring customers receive accurate, thoughtful and timely support.</li><li>Support quality assurance across the team, identifying opportunities to strengthen communication, product knowledge, case handling and overall service delivery.</li><li>Ensure procedures provide appropriate structure and consistency while allowing the team to exercise the judgement required to deliver excellent customer service.</li><li>Support the effective handling of complex or sensitive customer cases and escalations, applying sound judgement and ensuring appropriate resolution.</li><li>Help ensure that customer issues are addressed comprehensively, with a focus on resolving root causes rather than repeatedly addressing the same problems.</li></ul> Procedures, Standards &amp; Continuous Improvement<ul><li>Support the Customer Service Manager in maintaining and implementing clear procedures, protocols, service standards and operating guidelines.</li><li>Ensure agreed processes and ways of working are consistently adopted across the Customer Service team.</li><li>Identify operational inefficiencies, recurring customer issues and gaps in existing processes, and proactively propose practical solutions.</li><li>Support the implementation of new tools, processes and initiatives designed to improve service quality, team efficiency and the customer experience.</li><li>Monitor recurring themes within customer contacts and help translate these into meaningful operational improvements.</li><li>Maintain accurate Customer Service documentation and ensure the team has access to current and reliable information.</li></ul> Performance &amp; Quality<ul><li>Support the Customer Service Manager in monitoring service levels, productivity, quality and other relevant Customer Service KPIs.</li><li>Help maintain visibility over workloads, response times, outstanding cases and service performance.</li><li>Support quality reviews and provide constructive guidance to team members where improvements are required.</li><li>Contribute to regular Customer Care reporting and analysis, helping identify trends, risks and opportunities.</li><li>Support the Customer Care Manager in maintaining appropriate standards of accountability, consistency and performance across the team.</li></ul>Cross-Functional Coordination<ul><li>Work closely with Retail, E-commerce, Logistics, Operations, Finance and other relevant functions to ensure customer matters are resolved efficiently.</li><li>Coordinate cases requiring input or action from other departments, maintaining ownership and ensuring appropriate follow-through.</li><li>Help ensure that Customer Care has the information required to communicate accurately and confidently with customers.</li><li>Identify recurring cross-functional issues affecting the customer experience and support the implementation of more effective long-term solutions.</li></ul> We are looking for someone with solid experience within E-commerce or Customer Service and previous responsibility for managing, supervising or coordinating a Customer Service team.The successful candidate will understand both sides of an excellent Customer Care operation: how to deliver exceptional service personally and how to create the structure, standards and team discipline required to deliver it consistently at scale Experience &amp; BackgroundYou will bring:<ul><li>Demonstrable experience managing, supervising or coordinating a Customer Service or Customer Care team.</li><li>Solid experience within a structured Customer Care, Customer Service or Contact Centre environment, ideally within retail, e-commerce, premium consumer goods, hospitality or luxury.</li><li>Experience taking responsibility for team organisation, workload allocation, service levels and day-to-day performance.</li><li>Experience coaching, supporting and developing Customer Service team members.</li><li>Practical experience working with Customer Care procedures, protocols, service standards and escalation processes.</li><li>Experience handling complex and sensitive customer cases and making sound decisions regarding appropriate resolutions.</li><li>Experience working with Customer Service platforms, ticketing systems and CRM tools and an understanding of how these support an effective Customer Care operation.</li><li>Experience working with Customer Service KPIs and operational reporting, including areas such as response times, resolution, productivity and quality.</li><li>Experience working cross-functionally to resolve customer and operational issues.</li><li>A track record of identifying recurring problems and contributing to process and service improvements, rather than simply managing individual cases.</li></ul> Experience within premium or luxury retail or e-commerce would be particularly valuable. You will be:<ul><li>Customer obsessed &#x2014; with a genuine understanding of what exceptional service looks and feels like.</li><li>An experienced people coordinator &#x2014; comfortable providing direction, support and constructive feedback to a Customer Service team.</li><li>Operationally minded &#x2014; understanding that outstanding service requires strong processes, clear responsibilities and disciplined execution behind the scenes.</li><li>Highly organised &#x2014; able to balance team priorities, customer requirements, escalations and operational responsibilities.</li><li>Calm and solution-oriented &#x2014; able to make sound decisions when dealing with complex or sensitive situations.</li><li>Proactive &#x2014; identifying emerging issues, operational gaps and opportunities before they negatively affect the customer experience.</li><li>Rigorous on follow-through &#x2014; ensuring customer matters and operational actions are properly resolved rather than simply passed on.</li><li>An excellent communicator &#x2014; with strong written and verbal communication and the ability to adapt appropriately to different customers and situations.</li><li>Analytical and detail-oriented &#x2014; able to identify patterns and use operational information to improve performance.</li><li>Collaborative &#x2014; able to work effectively across Customer Service and the wider business while maintaining clear ownership and accountability.</li><li>Hands-on &#x2014; willing and able to support the team directly when required while maintaining oversight of the wider operation.</li></ul> What Success Looks LikeSuccess in this role means that the Customer Service operation is structured, efficient, consistent and relentlessly focused on the quality of the customer experience.The team understands what is expected, has the processes and support required to perform effectively, and consistently delivers service to the standards expected from LUCA FALONI.Customer issues are handled with care, judgement, ownership and efficiency. CUltimately, success means creating the conditions for our Customer Service team to perform at its best &#x2014; and ensuring that every interaction with LUCA FALONI strengthens the customer&apos;s experience of the brand. What We Offer<ul><li>Clear opportunities for career progression within a growing international business.</li><li>Exposure to international campaigns, launches, store openings, leadership initiatives and strategic business projects.</li><li>Hybrid working arrangement with Fridays working from home.</li><li>A two-week per year Work From Anywhere allowance.</li><li>Progressive paid time off.</li><li>A generous employee discount across the LUCA FALONI collection.</li><li>Team lunches and company events.</li><li>A collaborative and entrepreneurial working environment where ideas and initiative are valued.</li><li>The opportunity to make a visible and lasting impact on our people, customer experience and continued international growth.</li></ul> We are an equal opportunities employer and are committed to creating an inclusive workplace where everyone is treated fairly and with respect. If you require any reasonable adjustments or accommodations during the recruitment process, please let us know in confidence. We recruit directly and do not accept unsolicited CVs or services from recruitment agencies.Due to the high volume of applications, only candidates selected for interview will be contacted. We thank all applicants for their interest in joining LUCA FALONI.

Customer Service Coordinator

White Collar Factory (95009), United Kingdom, London, London Concierge Specialist (General Ops) - Velocity Black (UK) Our Mission We&#x2019;re on a mission to be a force for good in lending. Throughout our almost 30-year history, we&#x2019;ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK&#x2019;s Best Workplaces&#x2122; list. Hear from our team about what it&#x2019;s like working at Capital One UK. About The Role Velocity Black, the leading luxury concierge recently acquired by Capital One, harnesses the power of technology, the warmth of human experts, and the convenience of cutting edge apps to help high-performance people actualize the full potential of their lives. From access to the hottest restaurants to guaranteed upgrades at the world&#x2019;s finest resorts, our concierge team is available 24/7/365 via our proprietary app to support our customers and fulfil their requests. It&apos;s concierge, reimagined for the digital age. We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level. What You&#x2019;ll Do <ul><li>Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences and retail. </li><li>Liaising with every part of the business to ensure a swift and effective resolution process and effective handling of member issues</li><li>Communication with members, giving them a demonstration of the product interface and an overview of the membership</li><li>Completing end-to-end member requests </li></ul>The Skills And Experience You Need <ul><li>Proven experience in luxury concierge or hospitality</li><li>Adaptability and multitasking</li><li>&#x2018;Yes first&#x2019; mentality</li><li>General knowledge of high end experiences, luxury goods, and restaurants </li><li>Experience working with high net worth individuals and clients</li><li>Entrepreneurial, problem-solving attitude</li><li>Excellent, clear and effective verbal and written communication skills</li><li>Experience in a collaborative and transparent environment</li><li>Ability to work in high-pressure environment with tight deadlines</li><li>Flexible working hours - available to work on evenings and weekends </li></ul>Where And How You&apos;ll Work This is a permanent, remote position. Please note, to be eligible to apply to this role, you must reside in the UK. What&#x2019;s In It For You We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to &#xA3;5,000 in funding for external qualifications. Benefits In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: <ul><li>Wealth &amp; Future: Competitive pension and performance-based bonus schemes</li><li>Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.</li><li>Health: Access premium care through our private medical insurance.</li><li>Family Support: We champion your milestones with enhanced parental leave. </li></ul>A full list of our benefits is available here. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it&#x2019;s about what you do, not just what you say. That&#x2019;s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture&#x2014;one that values diverse perspectives, fosters collaboration and encourages innovative ideas&#x2014;and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One&apos;s recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we&apos;re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Concierge Specialist (General Ops) - Velocity Black (UK)

Job brief Join Elite Escapes and turn your passion for travel into your next career. As a Remote Cruise Planner (Sales-Focused), you&apos;ll help clients turn we should take a cruise someday into a confirmed sailing they cannot wait to board. You&apos;ll combine destination knowledge, great service, and a consultative sales approach to match travelers with the right ship, itinerary, cabin, and onboard experience&#x2014;whether they are planning a romantic escape, multigenerational family vacation, celebration at sea, group sailing, or bucket-list voyage. What You&apos;ll Do <ul><li>Connect with clients to understand their preferred destinations, travel style, budget, dates, group size, and cruise must-haves.</li><li>Recommend the right cruise line, ship, itinerary, stateroom, dining package, shore excursions, and add-ons based on each traveler&apos;s needs.</li><li>Turn inquiries into confirmed cruise vacations through email, chat, and phone with energy, accuracy, and a client-first approach.</li><li>Explain cruise options clearly, including cabin categories, deposits, payment plans, travel protection, onboard packages, and port requirements.</li><li>Handle booking details, special requests, changes, payments, upgrades, and pre-cruise questions with professionalism and care.</li><li>Resolve concerns quickly and confidently, helping clients feel supported from their first quote through embarkation and their return home.</li><li>Share valuable cruise insights&#x2014;best sailings for families, romantic itineraries, hidden-gem ports, seasonal opportunities, and limited-time promotions.</li><li>Build post-booking relationships that encourage repeat sailings, referrals, reviews, and long-term client loyalty. </li></ul>Nice to Have <ul><li>Interest in cruises, ocean travel, river cruising, expedition voyages, or helping people explore the world by sea.</li><li>Travel-industry, sales, hospitality, customer-service, or booking experience is preferred&#x2014;but not required. Zero experience is welcome.</li><li>Excellent written and verbal communication skills, with the confidence to guide clients toward a decision.</li><li>Strong organization skills and comfort managing multiple quotes, reservations, follow-ups, and client details.</li><li>Comfort with technology, online booking platforms, CRM systems, and AI tools&#x2014;we will train you on the rest.</li><li>A genuine passion for travel, memorable experiences, and helping clients find the cruise that feels made for them. </li></ul>What You Get <ul><li>Fully remote work with the flexibility to build your schedule around your life.</li><li>Comprehensive onboarding and training on cruise lines, ships, itineraries, supplier platforms, sales conversations, and travel planning.</li><li>A collaborative, supportive team atmosphere with colleagues who want to see you succeed.</li><li>The opportunity to grow into specialties such as luxury cruises, family cruising, group sailings, river cruises, expedition travel, or destination celebrations.</li><li>Clear paths toward leadership and higher earning potential. </li></ul>Cruise planning has plenty of moving parts&#x2014;but if you enjoy helping people choose between ocean views and balconies, island stops and bucket-list ports, relaxation and adventure, you will thrive here. Your work will transform questions into bookings and cruise dreams into unforgettable days at sea. Who We Are We curate journeys that turn travel dreams into reality. We believe travel and adventure should create transformative, lifelong memories &#x2014; that&apos;s why we partner with advisors who share that passion. Sound Like You? Apply today&#x2014;we look forward to welcoming you aboard.

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