Overview Ortus Health provides remote medical coding, pharmacy, and GP triage services to NHS GP practices across the UK. We&apos;re looking for a **Remote Care Coordinator &amp; Administrator** to support our remote triage service across the practices we work with. This is a genuinely hybrid role and it&apos;s central to keeping patient triage moving smoothly between practices and our clinical team. You&apos;ll be the person making sure triage tickets are tracked, accurately recorded, and routed to the right GP, and that patients receive and complete the questionnaires our clinicians need ahead of review. Your focus is coordination, accuracy, and keeping the workflow on track. The role is fully remote and full-time, and we supply all equipment. Career progression and professional development are actively supported. Responsibilities <ul><li> Monitor and manage the volume of incoming triage tickets across the GP practices we support, ensuring each is actioned within agreed timeframes.</li><li> Accurately record and update information and triage data across clinical systems (EMIS, SystmOne, Docman).</li><li> Route and reassign triage tickets to the appropriate GP.</li><li> Send patient questionnaires, track their completion, and ensure they&apos;re ready for GP review.</li><li> Maintain accurate records and documentation in line with information governance standards.</li><li> Provide general administrative support across the Ortus services</li><li> Liaise with practice staff and our clinical team to keep workflows running smoothly and flag issues early. </li></ul>Requirements <ul><li> Prior experience in a GP practice is essential.</li><li> Hands on experience with clinical systems</li><li> Strong organisational skills and the ability to manage a high volume of tasks accurately in a remote setting.</li><li> Excellent written and verbal communication, for working with both patients and healthcare professionals.</li><li> Confident with computers and office software.</li><li> Self-motivated and proactive, with the ability to work well within a remote team.</li><li> A calm, accurate, detail-focused approach &#x2014; much of this role is about making sure nothing slips through the cracks. </li></ul>As an NHS supplier handling patient-identifiable data, this role requires: <ul><li> The right to work in the UK.</li><li> An enhanced DBS check (we will arrange this).</li><li> Completion of data security and information-governance training (provided by us).</li><li> A private, secure space to work from home. </li></ul>Benefits Working hours: 08.00-13.00 <ul><li> &#xA3;13 per hour</li><li> 28 days&apos; paid holiday per annum (including bank holidays)</li><li> Company pension</li><li> All equipment supplied</li><li> A genuine opportunity to grow within an agile and vibrant business</li></ul>

Remote Care Coordinator & Administrator

# Entry-Level Remote IT Support Technician ## About the Role A technology solutions company is seeking an Entry-Level IT Support Technician to provide first-level technical support to employees and customers in a remote environment. The role focuses on assisting users with basic IT support needs while maintaining strong communication and a commitment to customer satisfaction. The successful candidate should have a basic understanding of IT support procedures and be comfortable providing support remotely. IT certifications and previous remote support experience are preferred. ## Key Responsibilities * Provide first-level IT support to employees and customers.* Assist users with basic IT support needs and procedures.* Provide technical support in a remote work environment.* Communicate effectively with employees and customers.* Maintain a strong focus on customer satisfaction. ## Required Qualifications * Basic understanding of IT support procedures.* Strong communication skills.* Commitment to customer satisfaction.* Ability to work effectively in a remote environment. ## Preferred Qualifications * IT certifications.* Previous remote IT support experience. ## Skills &amp; Competencies * IT support* First-level technical support* Customer service* Communication* Remote technical support* Problem-solving* Customer satisfaction ## Education &amp; Experience **Education:** No specific educational requirement is stated. **Experience:** Entry-level role; previous remote support experience is preferred but not required. ## Work Arrangement &amp; Schedule * **Work Arrangement:** Remote.* **Position Level:** Entry-level.* The provided job description does not specify working hours or employment type. ## Compensation &amp; Benefits Compensation and benefits are not specified in the provided job description.

IT Support Technician - Remote Opportunity

IT Support / Systems AdministratorRise Hire | Miami, FL (Remote-friendly) | Full-time About the opportunityRise Hire is hiring an IT Support / Systems Administrator for one of our clients. You&apos;ll be the go-to person who keeps systems running and users productive. This role is based out of Miami and open to remote candidates. What you&apos;ll do<ul><li>Provide Tier 1&#x2013;2 support for hardware, software, and network issues, by ticket, phone, and remote session</li><li>Administer user accounts, permissions, and group policies in Active Directory and Microsoft 365 / Entra ID</li><li>Maintain Windows Server environments, including patching, backups, and system monitoring</li><li>Troubleshoot LAN/WAN, VPN, DNS, and DHCP issues</li><li>Set up, image, and manage laptops, desktops, and mobile devices</li><li>Help enforce security best practices: MFA, endpoint protection, and access reviews</li><li>Document procedures and keep the knowledge base current</li><li>Work with vendors and internal teams on upgrades and new technology rollouts</li></ul> What you bring<ul><li>3+ years of experience in IT support, help desk, or systems administration</li><li>Hands-on experience with Active Directory, Microsoft 365, and Windows Server</li><li>A solid grasp of networking fundamentals</li><li>Experience with a ticketing system such as ServiceNow, Jira Service Management, or similar</li><li>Clear communication and patience with non-technical users</li><li>Nice to have: CompTIA A+, Network+, or Security+; Microsoft certifications; experience in government or public-sector environments; scripting with PowerShell</li></ul> Details<ul><li>W2 only. No C2C or third-party submissions, please.</li><li>Remote candidates should be able to work Eastern Time hours. South Florida candidates are a plus.</li></ul>

Systems Administrator

You aren&apos;t answering tickets or calls to just hit a metric, you are the frontline voice that directly shapes our product and user experience. The support team is the foundation that determines whether our users will succeed. You will help shape the future of support by rethinking and influencing how support should operate in the age of AI. If this sounds like you, we&apos;d love to talk. About Tern Tern is a venture-backed software company on a mission to reshape the $127B travel agency industry by giving power back to the entrepreneurs who built it. Nearly 98% of travel agencies are small businesses. These businesses have been chronically underserved by technology. We&apos;re here to change that. Our platform helps travel advisors run more efficient, professional, and profitable operations giving them the modern infrastructure they need to lead the next chapter of travel. But the impact goes beyond business. Travel advisors help clients move more intentionally through the world. When a traveler works with an advisor, they&apos;re more likely to avoid overtouristed hotspots and more likely to spend their dollars in places where they can do real good. That&apos;s the kind of travel we want more of. At Tern, we believe in small business. We believe in the power of travel. And we&apos;re building the future of both. Support Specialist The support team at Tern is the foundation that determines whether our advisors and agencies succeed on the platform. Most support orgs at this scale are still reacting and focusing support solely on the queue. More tickets, more headcount, repeat. Tern is different. AI is embedded into almost every single workflow as a force multiplier for our human team and it&apos;s most critical on the support function. And, with AI supporting the majority of our customer service volume, our expert team of ICs can be deployed elsewhere where the human touch really matters. If you&#x2019;re looking to be at the forefront of our mission to empower travel advisors with innovative technology, making their work more efficient and their impact more significant, and equally help define what our support org will look like long term, this role is for you. You will provide top-tier support to our partners, troubleshoot technical issues, become an expert in our product and AI capabilities, and collaborate closely with our product and engineering teams. Tern is moving to a 24/7 support model as our global user base grows. This role could include shifts outside of standard business hours, including evenings and weekends. We&apos;ll share specific schedule expectations during the interview process. What You&apos;ll Do <ul><li>Customer Support: Be a champion for our customers, representing their needs within Tern and ensuring their voices are heard by providing prompt, professional, and effective support to travel advisors, resolving issues and ensuring their success with Tern&apos;s solutions primarily through chat, phone, email, and 1:1&apos;s. </li><li>Technical Troubleshooting: Identify, diagnose, and resolve technical problems, providing expert guidance and clear communication</li><li>Product Mastery: You are quick to learn and navigate complex technology platforms, and you enjoy staying ahead of the curve. You&apos;ll become a Tern product expert, using your knowledge to assist customers and provide valuable feedback to our internal teams. </li><li>Knowledge Sharing: Create and maintain clear, comprehensive support documentation to help users find answers quickly</li><li>Cross-Functional Collaboration: Work closely with product and engineering to surface relevant feedback on our offerings and ensure customer feedback is incorporated into our roadmap</li><li>Continuous Improvement with AI: Build and deploy ways to enhance our support processes and overall customer experience to be improved, using AI and automation tooling to improve your personal productivity as well as the team&#x2019;s </li></ul>What You Have <ul><li>Customer-obsession: You genuinely care about making life easier for our users and are committed to learning about our users, product, and team in depth to make that possible. You&apos;ll be the frontline voice of our customers- your problem solving and insights will directly influence product development and customer retention</li><li>Customer phone calls: You&apos;re experienced taking customer phone calls in high-pressure/time-sensitive situations, know how to de-escalate, can multitask to find information</li><li>Previous travel industry experience: Whether you&apos;ve worked for an online travel agency, have been or are a travel advisor</li><li>Technical curiosity and strong communication: While you don&apos;t need to be an engineer, familiarity with APIs, AI, and automation tools is a big plus. Even if you don&#x2019;t know how to use each of these resources, you&#x2019;re willing and eager to dig in. You can translate technical concepts into easy-to-understand language for non-technical users. </li><li>User-facing enablement: You&#x2019;re just as comfortable in the queue as you are creating a walk through video or hosting a live 1-1 training to close the ticket. You deploy the right lever for the right problems to resolve issues quickly and effectively. </li><li>A fast learner: You pick up new tools, concepts, and workflows quickly, and you thrive in fast-moving, high-energy environments. You know how to approach becoming an expert in our product quickly, understanding both the technical and strategic ways advisors use it. </li><li>Startup mindset: You&apos;re scrappy, adaptable, and ready to figure things out. You thrive on solving problems and are known for your attention to detail. You are comfortable in a fast-paced environment and can easily shift priorities as needed. </li></ul>NICE-TO-HAVE <ul><li>Travel enthusiast: A love for travel is a plus; understanding the travel industry helps you connect with our customers on a deeper level. Having professional experience in the industry is a huge plus. </li><li>Proficiency in support automations: You have the reps and excitement to build smarter workflows, leverage AI, and create self-service solutions to make support faster and more efficient</li><li>Experience in SaaS support: Prior customer support experience is preferred, but we care more about raw talent and drive than years of experience. </li></ul>WHY YOU&apos;LL LOVE WORKING AT TERN <ul><li>Growth potential: Our team has an outsized impact at a quickly scaling company. This is your chance to get in early, grow fast, and learn. </li><li>Travel perks: Get the chance to attend conferences and meet our users in amazing destinations (like our user conference we recently had in Bermuda on Virgin Voyages)</li><li>Fully remote: Work from anywhere, with a team that moves fast and supports each other</li><li>Work with the best: Join a team of top-tier engineers, designers, and operators building the future of travel tech</li><li>Make an impact: Your work will directly shape the experience of thousands of travel advisors and their clients</li><li>Be a part of the hustle: Expect to wear multiple hats, learn quickly, and embrace the fast-paced nature of startup life </li></ul>BONUS POINTS <ul><li>Experience providing technical or phone support for SaaS applications, preferably experience with Tern</li><li>Experience in the travel industry</li><li>Experience with Tern&apos;s primary tools: Intercom, Notion, Slack</li><li>Experience utilizing AI </li></ul>WHAT WE VALUE @ TERN &#x1F331; We&apos;re always leveling up. Whether you&apos;re deepening your craft, learning from a teammate, or embracing a new challenge, growth is core to our identity. &#x1F9ED; We act with optimistic agency. We take initiative, seek clarity, and move forward, even when the path isn&apos;t obvious. Through every peak and valley, we lead with curiosity, laughter, kindness, and resolve. &#x1F4AA; We expect operational excellence. We ship value to our users every single week. We believe that compounding habits lead to sustainable productivity, consistency, and mutual trust. Operating Principles: &#x1F442; We deeply understand our users. At every level of the organization, we obsess about understanding those we serve and the industry we operate in. &#x2795; We embrace the power of and, and not now. We challenge trade-offs by asking better questions. We break hard problems into small pieces and tackle them with intention. We also know to make the hard call to say &quot;not right now&quot;. &#x1F4E3; We speak up and move forward. Everyone at Tern has a voice and a responsibility to use it. We invite healthy tension, share dissenting views early, and challenge each other with curiosity, not ego. &#x1F3C3;&#x200D;&#x2640;&#xFE0F;&#x200D;&#x27A1;&#xFE0F; We move fast and sweat the details. Velocity matters and relentless progress beats perfection every time. But speed isn&apos;t chaos: we stay aligned, own our outcomes, and care deeply about quality. &#x1F923; We take the work seriously, but not ourselves. We hire kind, driven people who elevate the room. If you&apos;ve got a big ego or take yourself too seriously, you won&apos;t last. WHY JOIN TERN? <ul><li>Be part of a mission-driven team transforming the travel planning space</li><li>Work with a supportive, curious, and creative team</li><li>Influence and shape our user success strategy from the ground up</li><li>Competitive salary, equity, and benefits package </li></ul>Tern is committed to building a team that represents people from many different backgrounds and life experiences, reflecting our worldview coinciding with the users and customers we serve across the world. We prefer that you apply, so think of our postings as the start of the conversation. Take the chance &#x2014; you may be a wonderful add to our Tern team, even if you don&apos;t fully match every requirement on the job description. Compensation Range: $55K - $75K

Support Specialist

Job Posting Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We&#x2019;re innovators with impact. We provide expert software and information solutions that the world&#x2019;s leading professionals rely on, in the moments that matter most. We are currently looking for a Technical Support Analyst, to join our team. About the role: As a Specialist in the Customer Service - Technical role, you&apos;ll be advancing your ability to resolve a wider range of technical issues for our customers. You&#x2019;ll assist in the troubleshooting, maintenance, and resolution of technical support cases. Your contributions will help improve customer satisfaction and operational efficiency by addressing more complex issues with increased independence. Responsibilities: <ul><li>Handle escalated technical support inquiries from Specialist I.</li><li>Perform intermediate-level troubleshooting and problem resolution.</li><li>Guide customers through installation and setup of products.</li><li>Document customer cases with detailed notes on troubleshooting steps.</li><li>Collaborate with other departments to resolve intersecting issues.</li><li>Update and maintain internal knowledge bases and support documentation.</li><li>Participate in the training of new technical support specialists.</li><li>Conduct root cause analysis to identify recurring technical issues.</li><li>Communicate with customers regarding resolution status and follow-up.</li><li>Assist in creating support content to assist customers with common issues. </li></ul>Skills: <ul><li>Intermediate Troubleshooting: Enhanced skills for addressing more complex technical problems.</li><li>Product Installation: Ability to guide customers through product installation and setup.</li><li>Detailed Documentation: Improved capability to document support interactions and resolutions.</li><li>Collaboration: Skills to work effectively with other teams and departments.</li><li>Root Cause Analysis: Basic skills in identifying the underlying causes of recurring issues.</li><li>Knowledge Management: Ability to update and maintain internal support documentation.</li><li>Technical Training: Experience in assisting with training for new support specialists.</li><li>Customer Communication: Enhanced ability to keep customers informed on issue resolution.</li><li>Language: Proficiency in German, both written and spoken. Knowledge of any additional language would be considered a plus. </li></ul>If you think that you have the needed requirements click on the apply button to join us and be the difference. If making a difference matters to you, then you matter to us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&#x2019;re getting to know you&#x2014;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Technical Support Analyst (German fluent), CP & ESG Audit & Assurance

<ul><li>27/10/2026</li><li>&#xA3;19,000 per annum</li><li>Apprenticeship - Advanced apprenticeship: level 3</li><li>Roslin, EH25 9RE </li></ul>Apply Now Or View QA Details IT Service Desk Engineer Apprentice - Job Ref: 8382593 Launch your IT career with Network ROI! Are you passionate about technology and enjoy helping people solve problems? Network ROI is looking for a motivated and enthusiastic IT Service Desk Engineer Apprentice to join their growing team. This is an exciting opportunity to gain real-world experience in a fast-paced IT support environment while working towards a nationally recognised Digital Helpdesk Support Level 6 Apprenticeship with QA. You&apos;ll receive comprehensive training, hands-on experience, and support from experienced IT professionals as you develop the technical and customer service skills needed for a successful career in technology. As your confidence and knowledge grow, you&apos;ll take increasing ownership of customer support requests and work towards progression into a permanent Service Desk Engineer position. Responsibilities <ul><li>Provide first-line technical support to customers via phone, email and remote support tools.</li><li>Log, categorise, update and manage IT support tickets using service management systems.</li><li>Diagnose and troubleshoot common IT issues, following documented processes and guidance from senior engineers.</li><li>Support users with Microsoft 365 applications, Windows devices, printers, business software and mobile devices.</li><li>Assist with user account administration, password resets, device configuration and employee onboarding and offboarding activities.</li><li>Help maintain security best practices, including multifactor authentication and endpoint protection tools.</li><li>Respond to system monitoring alerts and identify when issues require escalation.</li><li>Escalate complex technical issues to senior engineers where appropriate.</li><li>Create and maintain clear documentation, knowledge base articles and ticket notes.</li><li>Contribute ideas to improve customer service, documentation, processes and automation. </li></ul>What We&apos;re Looking For <ul><li>Passionate about technology and eager to build a career in IT.</li><li>A strong communicator with excellent customer service skills.</li><li>Curious, proactive and enthusiastic about learning new technologies.</li><li>A logical thinker who enjoys solving problems.</li><li>Organised, reliable and attentive to detail.</li><li>Comfortable working independently and as part of a collaborative team. </li></ul>Skills &amp; Requirements <ul><li>Must be a driver due to the nature and location of the role.</li><li>Experience and confidence with customers and general public.</li><li>Studied Computing, Digital Technologies or a related subject. </li></ul>Working hours: 37.5 hours per week, 8:30am &#x2013; 5pm Benefits <ul><li>30 days annual leave</li><li>Vitality health care</li><li>Death in service benefit</li><li>Discretionary EO bonus scheme</li><li>Company sick pay </li></ul>Future Prospects 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important Information This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Job Ref: 8382593 Apply Now Or View QA Apply Now - IT Service Desk Engineer Apprentice Name(Required) Surname(Required) Phone Email(Required) CV Upload Max. file size: 128 MB. Any additional comments CAPTCHA This field is hidden when viewing the form utm_source This field is hidden when viewing the form utm_medium This field is hidden when viewing the form utm_campaign This field is hidden when viewing the form gclid

IT Service Desk Engineer Apprentice

Location: Athens, Greece (for relocators)| Remote workLanguages: German, Dutch, Italian, or Danish (C1+), plus English Do you enjoy helping people solve problems and get the most out of the technology they use every day? We are hiring Multilingual Customer Support Specialists to support customers of a premium home technology brand.You will handle inbound calls about products, orders, deliveries, repairs, and warranties. Many conversations involve practical troubleshooting: listening to the issue, guiding the customer through possible solutions and, when helpful, using a video diagnostic tool to inspect the product remotely.What you&#x2019;ll do:<ul><li>Answer inbound calls in your specialist language and English.</li><li>Help customers troubleshoot products and understand their options.</li><li>Support enquiries about orders, deliveries, repairs, returns and warranties.</li><li>Recommend suitable products or replacement parts when relevant.</li><li>Record each interaction accurately and escalate cases that require further support.</li></ul>What you&#x2019;ll bring:<ul><li>C1 or higher proficiency in German, Dutch, Italian or Danish, plus strong English skills.</li><li>Previous experience in customer service or a similar role.</li><li>Confidence using multiple applications while speaking with customers.</li><li>An interest in consumer technology and a practical approach to solving problems.</li></ul> The company offers:<ul><li>You will receive 11 days of training, followed by approximately two weeks of supported practice with an experienced colleague.</li><li>The service operates on shifts, including some Saturdays. Shifts are till 9 p.m</li><li>Remote working model.</li><li>Relocation Support and a plane ticket.</li><li>Health care benefits.</li><li>Team building and social events.</li></ul> Apply with your CV and indicate your specialist language. If shortlisted, you may receive a call from our recruitment team from a Bulgarian number beginning with +359.BAB Consult &#x2013; licensed recruitment agency, Licence No. 3995

Multilingual Customer Support Specialist | Remote in Greece

Scegliendo Horsa avrai l&#x2019;opportunit&#xE0; di far parte di una delle pi&#xF9; importanti realt&#xE0; di consulenza IT del panorama italiano. Siamo specializzati nelle aree ERP, Business Analytics, Technology e nelle aree pi&#xF9; innovative come la Cyber Security, il Cloud e la Industry 4.0. Grazie alla qualit&#xE0; del nostro operato, siamo riconosciuti come Partner d&#x2019;eccellenza per guidare i processi di trasformazione digitale dei nostri Clienti. Posizione Stiamo ricercando un operatore Service Desk IT da inserire all&#x2019;interno della nostra Business Unit Vidata, specializzata nell&#x2019;erogazione di servizi tecnologici con focus su Tech, Cloud &amp; Security. La figura verr&#xE0; inserita nel team Service Desk e avr&#xE0; un ruolo fondamentale nel garantire supporto tecnico tempestivo ed efficace ai nostri clienti, contribuendo alla qualit&#xE0; del servizio e alla continuit&#xE0; operativa dei sistemi. Requisiti <ul><li>Gestione delle chiamate e delle richieste di supporto tecnico da parte dei clienti.</li><li>Monitoraggio proattivo dei sistemi e gestione degli alert.</li><li>Attivit&#xE0; di primo livello in ambito sistemistico (Windows, Active Directory, reti, ecc.).</li><li>Risoluzione di problematiche tecniche, da remoto.</li><li>Collaborazione con il team per l&#x2019;escalation e la chiusura efficace dei ticket. </li></ul>Altre Informazioni <ul><li>Hai gi&#xE0; maturato una significativa esperienza, in ruoli di operatore Help Desk o Service Desk.</li><li>Hai competenze sistemistiche di base su ambienti Microsoft, piattaforme di virtualizzazione, Veeam backup e Networking.</li><li>Possiedi buone capacit&#xE0; comunicative e attitudine alla relazione con il cliente.</li><li>Sei disponibile a lavorare su turni settimanali, e il sabato mattina (a rotazione).</li><li>Dimostri affidabilit&#xE0;, spirito di squadra e orientamento al problem solving. </li></ul>Cosa offriamo? La retribuzione annua lorda sar&#xE0; definita all&#x2019;interno di un range indicativo di &#x20AC; 25.000 - &#x20AC; 33.000, in base a esperienza, competenze e livello di responsabilit&#xE0; del ruolo. Il pacchetto retributivo &#xE8; arricchito da un sistema di benefit che include il rimborso delle spese per i pasti, assicurazione sanitaria, convenzioni dedicate. Opportunit&#xE0; di crescita e sviluppo professionale all&#x2019;interno di un contesto dinamico orientato all&apos;innovazione. La posizione &#xE8; aperta per la nostra sede di Vicenza. Qualit&#xE0; del servizio, attenzione alle persone e collaborazione sono alcuni dei valori chiave in Horsa, e ci&#xF2; che cerchiamo anche in chi entra a far parte del nostro team. La ricerca &#xE8; rivolta anche a persone appartenenti alle categorie protette L.68/99 Art.1. Inviare curriculum vitae dettagliato, con l&#x2019;autorizzazione al trattamento dei dati personali secondo il Regolamento UE 2016/679 (GDPR). Ai sensi della normativa vigente l&apos;offerta di lavoro si intende estesa a entrambi i sessi (L 903/77).

Service Desk IT

Drehverbindungen mit bis zu 20 t Gewicht und 6 m Durchmesser, Schwenktriebe mit der h&#xF6;chsten Tragf&#xE4;higkeit auf kleinstem Bauraum. Weltweit sind unsere Produkte Teil zahlreicher Erfolgsgeschichten: In Schwimmbaggern beim Bau der Palmeninsel in Dubai, in Lenkgetrieben beim Landtransport gigantischer &#xD6;lplattformen oder als Blatt- und Turmlager in riesigen Offshore Windkraftanlagen vor der K&#xFC;ste Fukushimas. An unserem Hauptsitz in Gremsdorf, Mittelfranken, und weltweit arbeiten rund 400 Mitarbeiterinnen und Mitarbeiter f&#xFC;r IMO. Interesse an unserer Erfolgsgeschichte mitzuschreiben? Helpdesk Troubleshooting durch Telefon-, Remote- und Vorort-SupportErstellung, Zuordnung und Koordination der Aufgaben im TicketsystemAdministration des Client-ManagementsDurchf&#xFC;hrung von Anwenderschulungen&#xDC;berwachung, Ausbau und Dokumentation der IT FacilitiesAdministration der VMware/Omnissa Horizon View ApplikationenSystem- und AnwendungsvirtualisierungMobile Device ManagementAbgeschlossene fachspezifische Ausbildung z. B. Fachinformatiker m/w/d f&#xFC;r Systemintegration Mehrj&#xE4;hrige Berufserfahrung im IT-BereichGute Kenntnisse in Microsoft Betriebssystemen innerhalb der Netzwerkumgebungen sowie in den MS-Office-ProduktenSichere Deutsch- und Englischkenntnisse in Wort und SchriftLeistungs- und DienstleistungsbereitschaftStrukturierte Arbeitsweise und Flexibilit&#xE4;t <ul><li>Flache Hierarchien und Einbindung in Entscheidungsprozesse</li><li>Moderne Arbeitszeitmodelle mit Gleitzeit und mobilem Arbeiten</li><li>30 Tage Urlaub im Jahr und Sonderurlaubstage</li><li>Betriebliche Altersvorsorge und weitere Sozialleistungen</li><li>Entwicklungsm&#xF6;glichkeiten mit Weiterbildungsangeboten</li><li>Gute Verkehrsanbindung und Parkm&#xF6;glichkeiten </li></ul>Dann freuen wir uns auf Ihre Bewerbung &#xFC;ber unser Bewerbungsportal. IMO Holding GmbH | Imostra&#xDF;e 1 | 91350 Gremsdorf Frau Kelmendi | Tel. 09193 6395-1460

Mitarbeiter Anwendersupport m/w/d - 2nd Level

Als Mitarbeiter im 1st Level Support bist du die erste Anlaufstelle f&#xFC;r unsere Kunden bei technischen Fragen und Problemen. Mit deiner l&#xF6;sungsorientierten und serviceorientierten Arbeitsweise sorgst du f&#xFC;r schnelle Unterst&#xFC;tzung und ein positives Kundenerlebnis.Du betreust Kunden in der DACH-Region sowie internationale Kunden weltweit und arbeitest dabei eng mit unseren internen Fachbereichen zusammen. Deine Aufgaben<ul><li>Du bist der erste technische Ansprechpartner f&#xFC;r unsere Kunden bei Fragen und Problemen rund um unsere Systeme und L&#xF6;sungen,</li><li>Du nimmst Supportanfragen entgegen, analysierst und klassifizierst diese und sorgst f&#xFC;r eine strukturierte Bearbeitung,</li><li>Du f&#xFC;hrst erste technische Diagnosen und Fehleranalysen remote durch und erarbeitest eigenst&#xE4;ndig L&#xF6;sungen im Rahmen des 1st Level Supports,</li><li>Du dokumentierst die Bearbeitung und relevanten Erkenntnisse vollst&#xE4;ndig in unserem Ticketsystem,</li><li>Bei komplexeren technischen Problemen &#xFC;bergibst du die F&#xE4;lle strukturiert an unseren 2nd Level Support,</li><li>Du arbeitest eng mit dem 2nd Level Support und unseremProjektmanagement-Team am HQ Salzburg zusammen,</li><li>Du unterst&#xFC;tzt unsere Kunden dabei, einen zuverl&#xE4;ssigen Betrieb ihrer AXESS-Systeme sicherzustellen,</li><li>Durch deine Arbeit tr&#xE4;gst du dazu bei, dass unsere L&#xF6;sungen in Skigebieten, Stadien, Messezentren und Freizeitparks weltweit zuverl&#xE4;ssig funktionieren.</li></ul> Dein Profil<ul><li>Technische Ausbildung: z. B. Elektrik, Elektrotechnik, Mechatronik oder IT (HTL, Lehre o. &#xC4;.),</li><li>Erste Erfahrung in Montage, Installation, Inbetriebnahme oder technischem Service von Vorteil,</li><li>Gute Kenntnisse elektrischer Schaltungen und sicherer Umgang damit,</li><li>Grundkenntnisse in Netzwerken, Hardware &amp; EDV-Systemen,</li><li>Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift,</li><li>Zuverl&#xE4;ssigkeit, P&#xFC;nktlichkeit und ein professionelles Auftreten,</li><li>Reisebereitschaft sowie F&#xFC;hrerschein der Klasse B.</li></ul> Deine Benefits<ul><li>Kollegiales, wertsch&#xE4;tzendes Team mit offener Unternehmenskultur</li><li>Flexible Arbeitszeitmodelle und Home-Office-M&#xF6;glichkeiten nach Absprache</li><li>Gestaltungs- und Verantwortungsspielraum, der es dir erm&#xF6;glicht, mit Axess zu wachsen</li><li>Individuelle Aus- und Weiterbildungsangebote zur F&#xF6;rderung deiner Karriere</li><li>Kostenlose Getr&#xE4;nke, vielf&#xE4;ltige Obstauswahl &amp; Essenszusch&#xFC;sse</li><li>Kostenlose Parkpl&#xE4;tze f&#xFC;r PKWs und Fahrr&#xE4;der</li><li>Gute Erreichbarkeit mit &#xF6;ffentlichen Verkehrsmitteln</li><li>Axess Team Events - f&#xFC;r ein starkes Miteinander</li><li>Attraktive Firmenrabatte</li><li>Gesundheitsf&#xF6;rderung (z.B. Yoga)</li></ul> --&gt; BEWIRB DICH HIER Technical Support Engineer- 1st Level (m/w/d) F&#xFC;r diese Position gilt ein kollektivvertragliches Mindestgehalt von EUR 38.183,60 brutto pro Jahr (Vollzeitbasis) gem&#xE4;&#xDF; dem Kollektivvertrag f&#xFC;r Angestellte des Metallgewerbes. F&#xFC;r Berufseinsteiger:innen entspricht dies dem Einstiegsgehalt. Die tats&#xE4;chliche Verg&#xFC;tung richtet sich nach Qualifikation und einschl&#xE4;giger Berufserfahrung. Entscheidend ist jedoch vor allem deine Pers&#xF6;nlichkeit, Fachkompetenz und Engagement. Wir bieten ein attraktives, leistungsorientiertes Gehalt, das individuell an deine Qualifikationen und Berufserfahrung angepasst ist und deutlich &#xFC;ber dem Kollektivvertrag f&#xFC;r Angestellte des Metallgewerbe liegt. Unterschiedliche Perspektiven und Erfahrungen machen uns st&#xE4;rker. Deshalb freuen wir uns &#xFC;ber Bewerbungen aller Menschen gleicherma&#xDF;en - unabh&#xE4;ngig von Alter, Religion, Geschlecht, sexueller Orientierung oder Herkunft - die ihre Ideen einbringen und mit uns Zukunft gestalten wollen.

Technical Support Engineer- 1st Level (m/w/d)

1. About Our Client: The organization operates in the cloud data management industry, addressing challenges related to protecting, managing, and leveraging data securely and efficiently. It supports a primarily macOS environment and aims to provide a secure, reliable IT infrastructure to facilitate employee productivity while scaling its operations across the US and Israel. 2. About the Opportunity: The IT Helpdesk Support Specialist serves as the first point of contact for employees needing technical assistance. This role is responsible for delivering hands-on and remote support for hardware, software, identity and access management, SaaS applications, and basic networking. It plays a crucial role in employee onboarding and offboarding, device management, and maintaining a smooth IT experience as the organization grows. 3. Responsibilities: <ul><li>Triage, prioritize, and resolve IT support requests through a ticketing system while meeting SLA targets.</li><li>Provide troubleshooting for macOS devices, including hardware, OS, peripherals, and user issues.</li><li>Manage user identities and access across platforms such as Google Workspace, Microsoft 365 / Entra ID, and Okta.</li><li>Handle technical aspects of employee onboarding and offboarding, including device setup and access management.</li><li>Manage IT assets and inventory.</li><li>Support and troubleshoot common SaaS applications like Slack, Zoom, Google Workspace, Microsoft 365, VPN, SSO, email, and calendar.</li><li>Troubleshoot basic network and connectivity issues including Wi-Fi, VPN, DNS, and DHCP.</li><li>Escalate complex issues with clear documentation to appropriate teams or vendors.</li><li>Maintain and improve IT documentation and self-service resources.</li><li>Identify recurring issues and recommend IT process improvements.</li><li>Collaborate with IT and Security teams to maintain a secure technology environment.</li></ul> 4. Requirements: <ul><li>1&#x2013;3+ years of experience in IT helpdesk or similar support roles.</li><li>Hands-on experience supporting macOS environments.</li><li>Experience administering Google Workspace and Microsoft 365 / Entra ID user provisioning and permissions.</li><li>Experience with Okta user and group provisioning and troubleshooting.</li><li>Familiarity with ticketing/helpdesk systems such as Zendesk or Jira Service Management.</li><li>Solid networking fundamentals knowledge (Wi-Fi, DNS, VPN, DHCP).</li><li>Strong communication skills and customer-oriented approach.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to work independently and manage multiple priorities.</li><li>Authorization to work in the US without sponsorship.</li></ul> 5. Pay Range and Compensation Package: <ul><li>The annual base salary range is $80K to $110K, varying based on qualifications, skills, and competencies.</li><li>Additional compensation includes variable/bonus pay and equity incentives aligned with performance.</li></ul> 6. Benefits &amp; Perks: <ul><li>Equity participation (RSUs)</li><li>401(k) match</li><li>Paid parental leave</li><li>Medical, dental, and vision insurance options</li><li>Vibrant office environment with meals, happy hours, and employee events</li><li>Home office setup and culture events for remote employees</li></ul> 7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company&#x2019;s career page or ATS.

IT Helpdesk

Who we are: Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes &#x2014; it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001. The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company. Introduction: We&apos;re currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. What you&apos;ll do: <ul><li>Provide timely, efficient technical support with prompt responses to customer inquiries</li><li>Troubleshoot and resolve customer issues via phone and other communication channels</li><li>Follow up with customers post-troubleshooting to ensure full product functionality</li><li>Collaborate with the engineering team to address complex technical challenges</li><li>Work closely with the product team, incorporating customer feedback into product improvements</li><li>Build and maintain an internal knowledge base with useful guides and solutions</li><li>Continuously refine and enhance the customer support process for better efficiency</li><li>Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams</li><li>Participate in customer meetings when needed to troubleshoot and resolve issues directly </li></ul>Requirements What we&apos;re looking for: <ul><li>Have strong expertise in Microsoft Windows operating systems</li><li>Ability to identify and troubleshoot failed patch installations</li><li>Be familiar with PowerShell scripting and able to understand basic scripts</li><li>Proficiency in Mac OS and/or Linux platforms</li><li>Demonstrate knowledge of software deployment and configuration using install switches</li><li>Be skilled in reading, writing, modifying, and backing up the Windows registry</li><li>Have previous experience in technical support or customer service roles</li><li>Possess excellent problem-solving and communication skills, working effectively with customers and internal teams</li><li>Have solid experience troubleshooting software issues across various environments</li><li>Advanced English proficiency (C1-C2 level) is required </li></ul>Would be a plus: <ul><li>Experience with patch management solutions</li><li>Ability to analyze and interpret logs and event data</li><li>Knowledge of Windows Group Policy configuration and management</li><li>Familiarity with Windows servers and server management</li><li>A basic understanding of the Windows Security model and related protocols</li><li>Additional languages would be a plus, particularly Spanish and French </li></ul>Benefits What we offer: <ul><li>Engaging challenges and opportunities to solve real-world problems</li><li>Continuous professional growth and learning with cutting-edge technologies</li><li>A stable income, flexible working hours, and opportunities for advancement</li><li>A supportive and collaborative team of skilled professionals</li><li>A remote-first culture, offering flexibility and work-life balance </li></ul>Join Action1 and be a driving force behind our success!

Technical Support Engineer Tier 1 - Europe

Lumos is looking for a full-time Network Support Specialist I! Our Network Support Specialists are the first line of technical support&#x2014;playing a key role in delivering fast, reliable solutions to our customers. In this role, you&#x2019;ll work directly with residential and small business customers to troubleshoot and resolve issues across Voice, Data, Security, and Video services. You&#x2019;ll gain hands-on experience with technologies like IPTV, POTS, DSL, and fiber-to-the-premise broadband, while helping manage escalations, monitor service performance, and support internal network operations. If you&apos;re someone who enjoys solving problems, thrives in a fast-paced environment, and has a passion for helping others through technology, this is a great opportunity to grow your skills and make an impact. <ul><li>This position is remote with in-person training required at our High Point, NC location** </li></ul>Why Lumos Lumos is transforming the future of connectivity by building one of the nation&apos;s fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we&apos;re working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve. Here, you&apos;ll find more than a job, you&apos;ll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what&apos;s next. What You&apos;ll Do <ul><li>Troubleshoot and resolve technical issues across hardware, software, video, broadband, &amp; phone services for residential and small business customers.</li><li>Support both Business and Residential products, delivering effective solutions in a timely manner.</li><li>Accurately document all interactions and updates in the service database throughout each stage of the support process.</li><li>Monitor outages and maintenance events, gathering data and escalating when needed.</li><li>Identify root causes, implement solutions, &amp; escalate unresolved issues as appropriate.</li><li>Demonstrate adaptability and retention of product knowledge while effectively managing multiple priorities in a fast-paced environment.</li><li>Represent the company professionally by practicing the Articles of Excellence &amp; delivering quality service.</li><li>Work scheduled shifts including nights, weekends, &amp; holidays based on business needs.</li><li>Perform additional tasks as assigned to meet business goals. </li></ul>What You&apos;ll Bring <ul><li>1+ years of experience in customer support, network troubleshooting, or technical service&#x2014;preferably within the telecommunications industry.</li><li>High school diploma or equivalent required; technical certifications or relevant coursework are a plus.</li><li>Comfortable reading and applying technical documentation, manuals, and procedures.</li><li>Demonstrated proficiency using computer, email applications, and Microsoft Office. </li></ul>What Makes You a Great Fit <ul><li>Strong problem-solving skills with the ability to think critically and resolve technical issues efficiently.</li><li>Ability to thrive in a fast-paced environment and stay focused when managing multiple tasks.</li><li>Organized and dependable, with a proven ability to manage multiple support tickets while ensuring accuracy and follow-through.</li><li>Strong communicator with the ability to explain technical information clearly and simply. </li></ul>Physical Requirements <ul><li>Frequent sedentary periods using computers, keyboard, and other peripherals.</li><li>Near-constant use of sight, speech, hearing, comprehension, and reasoning. </li></ul>Benefits &amp; Perks Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow. We Have <ul><li>Comprehensive health, dental, and vision coverage.</li><li>Competitive compensation packages, including bonus options for eligible positions.</li><li>Paid Time Off &amp; Paid Holidays.</li><li>Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).</li><li>100% employer-paid life and disability insurance.</li><li>Employee Assistance Program (EAP) with access to professional support for life&#x2019;s challenges.</li><li>401K plan w/ up to 5% employer contribution and a self-directed brokerage option.</li><li>Wellness program offering education and cash incentives for gym attendance and nutrition programs.</li><li>Employee referral bonuses.</li><li>Discounts on Lumos Fiber Internet for employees who live in our service areas.</li><li>Discounts on T-Mobile wireless service and select features for lines. </li></ul>Applicant Eligibility Notice Applicants must be at least eighteen (18) years of age at the time of application. At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

Network Support Specialist

What You Will Enjoy Doing The Service Desk Agent is responsible for providing first-level support to users, ensuring efficient and reliable operation of the service desk. This role involves handling service requests and incidents, delivering excellent customer service, and maintaining communication with users. <ul><li>Managing service requests and incidents via the ticketing system, telephone, or MS Teams.</li><li>Supporting clients remotely through telephone, email, and remote desktop.</li><li>Providing 1st level support: Identifying, qualifying, prioritizing, and resolving tickets.</li><li>Escalating or dispatching tickets that cannot be resolved to the 2nd level support groups.</li><li>Maintaining an up-to-date knowledge base by documenting all issue resolutions and creating IT training documents.</li><li>Monitoring the health status of systems and alerting the service owners depending on the criticality. </li></ul>What makes you great <ul><li>Communication Skills: Good communication skills, both oral and written (English, nice to have: German).</li><li>Listening Skills: Effective listening skills.</li><li>Attitude: Positive &quot;can-do&quot; attitude.</li><li>Customer Orientation: Customer-oriented approach.</li><li>Technical Education: Entry-level technical education, such as a diploma or associate degree in Information Technology, Computer Science, or a related field.</li><li>ITSM Knowledge: Basic theoretical and practical ITSM knowledge, familiar with the ITIL Framework. </li></ul>What you can expect working with us <ul><li> Join an international work environment within a 100% family-owned company. </li><li> Enjoy a secure future with us &#x2013; as a manufacturing company, we are globally on a growth path. </li><li> Benefit from personalized training and ongoing professional support to ensure your development and success. </li><li> Take advantage of the possibility of home office. </li><li> Enjoy various benefits, including discounts for gym/sport subscriptions, meal tickets, medical subscriptions, bonus for Christmas &amp; Easter holidays, vouchers for minor children on different occasions (e.g. 1st of June), bonus for women on 8th of March, and dedicated programs for employees (e.g. ALPLA Family Day).</li></ul>

Service Desk Agent - Brasov

Alliance Animal Health is a fast-growing, private equity-backed Veterinary Service Organization that operates as a majority owner and business partner to hundreds of veterinary practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust, and Service. We want our doctor partners to choose what&#x2019;s best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today&#x2019;s veterinary environment, without disrupting the medical autonomy and what makes each of our hospitals unique. Because at the end of the day, our central support team exists to serve our practices. So if you&#x2019;re excited about using your talents to make an impact on the health and wellness of pets, we&#x2019;d love to talk with you! Job Description We have an immediate opportunity for a Systems Administrator to join our growing Information Technology team supporting more than 250 veterinary hospitals across the United States. This is a highly hands-on technical role focused on supporting end users, systems, devices, and technology services throughout the organization. The ideal candidate will possess strong troubleshooting skills, experience supporting Microsoft 365 environments, and a passion for delivering excellent customer service. The Systems Administrator will work closely with the IT Operations Manager, managed service provider (MSP) partners, hospital teams, and software vendors to ensure reliable and responsive technology support across the organization. This position will be responsible for resolving technical issues, managing Microsoft 365 services, supporting end-user devices, assisting with infrastructure administration, coordinating with vendors, and participating in technology projects and deployments. This role is ideal for an individual looking to expand their technical skills while gaining experience supporting a large, multi-site healthcare organization. This position reports to the IT Operations Manager. Responsibilities End User Support <ul><li>Provide Tier 1 and Tier 2 technical support for hospitals and corporate team members. </li><li>Troubleshoot and resolve hardware, software, and connectivity issues. </li><li>Support users through multiple channels including phone, email, remote support tools, and ticketing systems. </li><li>Escalate issues appropriately while maintaining ownership through resolution. </li><li>Deliver excellent customer service and support experiences. </li></ul>Microsoft 365 Administration <ul><li>Manage and support Microsoft 365 users and services. </li><li>Provision and deprovision user accounts. </li><li>Assign and manage Microsoft licenses. </li><li>Support:</li><ul><li>Exchange Online</li><li>Microsoft Teams</li><li>SharePoint Online</li><li>OneDrive</li><li>Entra ID</li><li>Microsoft Intune</li></ul><li>Assist with security and compliance administration. </li><li>Support password resets, multifactor authentication, and identity management. </li></ul>Endpoint &amp; Device Management <ul><li>Configure, deploy, and support laptops, desktops, tablets, and mobile devices. </li><li>Maintain endpoint security and compliance standards. </li><li>Support Windows and macOS environments. </li><li>Assist with software deployments and operating system updates. </li><li>Maintain device inventory and asset information. </li></ul>Infrastructure Support <ul><li>Assist with troubleshooting network connectivity issues. </li><li>Support:</li><ul><li>Firewalls</li><li>Network switches</li><li>Wireless access points</li><li>Internet connectivity</li><li>VPN connections</li></ul><li>Work with MSP partners and vendors to resolve infrastructure issues. </li></ul>Practice Technology Support Support technology commonly found within veterinary hospitals including: <ul><li>Printers and multifunction devices</li><li>Label printers</li><li>Credit card terminals</li><li>Digital imaging systems</li><li>X-ray equipment</li><li>Practice management systems</li><li>Clinical workstations</li><li>Telephony and communication solutions </li></ul>Vendor Coordination <ul><li>Work directly with software and hardware vendors to troubleshoot issues. </li><li>Coordinate support activities involving specialized veterinary and medical equipment. </li><li>Track vendor cases through resolution. </li><li>Assist with software installations, upgrades, and system integrations. </li></ul>Project Participation <ul><li>Assist with technology deployments and upgrades. </li><li>Participate in hardware refresh initiatives. </li><li>Support onboarding of newly acquired hospitals. </li><li>Assist with infrastructure and cybersecurity improvement projects. </li><li>Maintain technical documentation and knowledge base resources. </li></ul>Qualifications Required <ul><li>Bachelor&apos;s degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience. </li><li>1-3 years of professional IT support, help desk, systems administration, or technical support experience. </li><li>Experience administering Microsoft 365 environments. </li><li>Experience supporting:</li><ul><li>Entra ID</li><li>Exchange Online</li><li>Microsoft Teams</li><li>SharePoint Online</li><li>Microsoft Intune</li></ul><li>Experience supporting Windows workstations and laptops. </li><li>Basic understanding of networking fundamentals including:</li><ul><li>TCP/IP</li><li>DNS</li><li>DHCP</li><li>Wireless networking</li><li>VPN connectivity</li></ul><li>Strong troubleshooting and customer service skills. </li><li>Ability to prioritize and manage multiple support requests. </li><li>Strong verbal and written communication skills. </li><li>Ability to work independently in a remote environment. </li><li>Willingness to travel when required. </li></ul>Preferred <ul><li>Bachelor&apos;s degree in a technology-related field. </li><li>Veterinary, healthcare, medical, dental, or multi-site retail support experience. </li><li>Experience supporting:</li><ul><li>macOS</li><li>Mobile device management platforms</li><li>Intune</li><li>Microsoft Defender</li><li>ConnectWise</li><li>ServiceNow</li><li>NinjaOne</li></ul><li>Experience supporting imaging equipment or specialized medical devices. </li><li>Experience working within an MSP or co-managed IT environment. </li><li>CompTIA A+, Network+, or Microsoft certifications. </li></ul>Key Success Measures Success in this role will be measured through: <ul><li>Customer Satisfaction (CSAT)</li><li>Ticket Resolution Performance</li><li>First Response Performance</li><li>Technical Quality</li><li>Escalation Management</li><li>Hospital Feedback</li><li>Documentation Quality</li><li>Project Participation</li><li>Team Collaboration </li></ul>Additional Information WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy &amp; Federal &amp; State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin This is a fully remote U.S.-based position with occasional travel required. Alliance Animal Health offers a competitive compensation package including salary, bonus opportunity, health benefits, paid time off, professional development opportunities, and the ability to make a meaningful impact across a rapidly growing organization.

Careers With Purpose Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America&#x2019;s heartland. Facility: Remote SD (Central Time) Location: Remote, SD Address Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $26.00 - $41.50 Pay Info: Pay starts at $26 and increases according to years of applicable experience. Job Summary Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms. The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required. Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations. Qualifications Bachelor&apos;s Degree required. Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred. If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing. Benefits Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org . Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number: R-0275078 Job Function: Information Technology Featured: No

Applications Support Analyst - Professional Billing

Company Overview At Motorola Solutions, we believe that everything starts with our people. We&#x2019;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&#x2019;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview CMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. As part of this team, the PremierOne Support team deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. Job Description Job Description <ul><li>The hours for this position include nights, weekends, and holidays. This role also has an On Call responsibility.*** </li></ul>At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter. As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote role in the United States and serves as a vital technical touchpoint. Because public safety never sleeps, the hours for this position include nights, weekends, and holidays, alongside a rotational on-call responsibility to help ensure support is always active. We welcome candidates with a Bachelor&apos;s degree or equivalent practical experience who are passionate about using their technical expertise to keep critical public safety networks running smoothly. Key Responsibilities Customer Implementation &amp; Support <ul><li>Configure and support complex hardware and software systems deployed in public safety customer environments</li><li>Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism</li><li>Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions </li></ul>System Diagnosis &amp; Optimization <ul><li>Troubleshoot and analyze intricate system-level software, networking, and third-party components</li><li>Identify root causes of application failures and implement corrective measures to prevent recurrences</li><li>Maintain continuous operational availability of local and remote customer implementations </li></ul>Technical Collaboration <ul><li>Work effectively as a self-directed technical resource and as a highly collaborative team member</li><li>Share domain knowledge regarding application behavior and database performance with internal engineering groups</li><li>Participate in a rotational off-hours on-call schedule to support emergency system restoration </li></ul>Job Requirements Technical Expertise <ul><li>Database &amp; OS Administration to configure and maintain MS SQL Server and MS Windows Server environments</li><li>Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks</li><li>Network &amp; Infrastructure troubleshooting including basic routing, firewalls, and security rules </li></ul>Professional Experience <ul><li>Problem Solving to efficiently diagnose, isolate, and resolve multifaceted software and hardware issues</li><li>Client Engagement to represent the organization and manage customer relationships with high professionalism</li><li>On-Call Rotation to actively participate in rotational, off-hour duties for system-critical issues </li></ul>Preferred Qualifications <ul><li>Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms</li><li>Hands-on network infrastructure experience with F5 Load Balancers and Fortigate firewalls</li><li>Deep knowledge of relational database query writing, optimization, and SQL Server indexing </li></ul>This position is subject to working in high security areas governed by the US Department of Justice&apos;s &quot;Criminal Justice Information Services (CJIS) Security Policy&quot; and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. The salary range for this req role is $90,000- $110,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements <ul><li>High school diploma or equivalent</li><li>Must be able to obtain background clearance as required by government customer</li><li>Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. </li></ul>Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits Include <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits</li><li>401K with Company Match</li><li>10 Paid Holidays</li><li>Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental &amp; Family Leave</li><li>and more! </li></ul>EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&#x2019;d like to join our team but feel that you don&#x2019;t quite meet all of the preferred skills, we&#x2019;d still love to hear why you think you&#x2019;d be a great addition to our team. We&#x2019;re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Technical Customer Support (US Remote)

Service Desk TechnicianPosition SummaryWe are seeking a Service Desk Technician to provide professional, client-focused Level 1 remote technical support. This role serves as a primary point of contact for users experiencing technical issues and is responsible for quickly diagnosing, troubleshooting, and resolving common IT incidents and service requests.The ideal candidate is professional, dependable, highly communicative, and eager to learn. This position is well suited for someone looking to build their IT career while gaining hands-on experience across end-user support, Microsoft technologies, networking, and IT service management.Key Responsibilities<ul><li>Provide Level 1 remote technical support with a strong emphasis on inbound phone support.</li><li>Receive, classify, prioritize, and triage incidents and basic service requests.</li><li>Troubleshoot and resolve technical issues as quickly and effectively as possible.</li><li>Provide professional, friendly, and knowledgeable support while maintaining a client-focused approach.</li><li>Follow established Standard Operating Procedures (SOPs) and documentation within the Knowledge Management System.</li><li>Implement low-risk, well-understood changes requested by end users.</li><li>Escalate complex or unresolved issues to appropriate team members or management.</li><li>Maintain accurate ticket documentation, system records, and event records.</li><li>Communicate effectively with users and internal team members throughout the troubleshooting process.</li><li>Manage time effectively and complete assigned tasks within established service expectations.</li><li>Stay current with emerging technologies and IT best practices through ongoing education and training.</li><li>Work collaboratively with the service desk and broader IT team to meet operational and service goals.</li></ul>Required Qualifications<ul><li>High school diploma or GED required.</li><li>Minimum of 2 years of professional IT Service Management (ITSM) experience.</li><li>At least one industry-recognized certification from vendors such as CompTIA, Microsoft, or Apple.</li><li>Intermediate experience with:</li><li>Computer hardware, software, and operating systems</li><li>Active Directory</li><li>Group Policy</li><li>Basic experience with:</li><li>Microsoft 365 / Office 365</li><li>Google Workspace / Google Apps</li><li>TCP/IP</li><li>DNS</li><li>DHCP</li><li>Strong willingness and ability to learn new technologies and processes.</li><li>Strong professional communication and interpersonal skills.</li><li>Ability to understand and respond appropriately to the user&apos;s perspective and technical needs.</li><li>Ability to work effectively in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li><li>Effective time management and time-tracking skills.</li><li>Ability to work independently while also contributing effectively as part of a team.</li><li>Reliable attendance and ability to meet established quality and performance expectations.</li></ul>Preferred Qualifications<ul><li>Associate degree or higher in Computer Science, Cybersecurity, Information Technology, or a related field.</li><li>Experience working in a Managed Service Provider (MSP) environment.</li><li>Additional certifications such as:</li><li>CompTIA A+</li><li>CompTIA Network+</li><li>CompTIA Security+</li><li>Microsoft certifications</li><li>Cisco certifications</li><li>Apple certifications</li><li>Experience with switches, firewalls, or other network infrastructure.</li><li>Experience with Azure or AWS.</li><li>Experience supporting server applications such as SQL Server or Remote Desktop Services (RDS).</li><li>Experience with voice technologies, VoIP, or phone systems.</li></ul>

Technical Support Specialist

Join DYOPATH as a Service Desk Level 1 Analyst Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. Why You&#x2019;ll Love Working Here <ul><li>Purpose with Passion- Join a company whose L.O.V.E. philosophy&#x2014;Living Our Values Every Day&#x2014;turns everyday work into meaningful impact.</li><li>Grow &amp; Thrive- From certifications to career paths, DYOPATH invests in your development.</li><li>Award-Winning Culture- Recognized for outstanding IT service&#x2014;and we bring that same dedication to supporting each other.</li><li>Fun &amp; Respectful Teamwork- A collaborative, upbeat environment where achievements are celebrated. </li></ul>Benefits <ul><li>Medical, dental, and vision coverage</li><li>Life insurance</li><li>401(k) with company match</li><li>&#x201C;You Pick a Day&#x201D; paid holiday</li><li>FSA and HSA options</li><li>Pet insurance</li><li>Additional benefits available</li><li>Full overview: dyopath.com/careers </li></ul>Role Overview <ul><li>Location: Remote (U.S)</li><li>Schedule: 1st Shift (Core Business Hours); Monday through Friday </li><li>Pay Rate: $20 </li></ul>Your Mission as a Service Desk Level 1 Analyst <ul><li>Respond to incoming phone calls, emails, and chat messages requesting technical support</li><li>Log all service desk interactions in the ticketing system</li><li>Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues</li><li>Resolve technical issues when possible and escalate when necessary</li><li>Ensure timely and accurate resolution of all service desk requests</li><li>Conduct follow&#x2011;up with customers or employees to ensure satisfaction</li><li>Continuously improve technical skills through training, certifications, and self&#x2011;directed learning</li><li>Participate in special projects as assigned </li></ul>What You Bring to the Team Education &amp; Certifications <ul><li>High school diploma or equivalent required</li><li>Associate or bachelor&#x2019;s degree in computer science or related field preferred</li><li>Relevant certifications (or pursuing):</li><ul><li>HDI Support Center Analyst (HDI&#x2011;SCA)</li><li>ITIL Foundation</li><li>Microsoft 365 Certified: Fundamentals </li></ul></ul>Experience &amp; Skills <ul><li>1&#x2013;2 years of experience in a technical support role, preferably in a service desk environment</li><li>Strong customer service skills with the ability to explain technical information to non&#x2011;technical users</li><li>Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting</li><li>Knowledge of ITIL or similar frameworks is a plus</li><li>Ability to work independently and as part of a team</li><li>Excellent problem&#x2011;solving and analytical abilities</li><li>Ability to manage multiple tasks and prioritize effectively </li></ul>Why This Role Stands Out As a Service Desk Level 1 Analyst, you will be the front line of support&#x2014;helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission&#x2011;driven organization. You&#x2019;ll work with a dedicated team and gain valuable experience that paves the way for future advancement. Ready to Start Your IT Career? If you&apos;re excited to learn, solve technical challenges, and deliver great service in a people&#x2011;first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst. This role is open to residents of the U.S. only. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Service Desk Level 1 Analyst

About Our ClientThe organization operates in the IT support industry, providing reliable technical assistance and customer-focused solutions to clients. It supports a remote workforce while emphasizing professional development, leadership opportunities, and long-term career growth for IT professionals.About the OpportunityThe Help Desk Technician serves as a first point of contact for clients experiencing technical issues. This role provides troubleshooting and technical support for common end-user technology problems, documents issues accurately, and escalates complex cases to the appropriate technical teams. The position contributes to maintaining a high-quality client experience and supporting the overall effectiveness of the technical support team.Responsibilities&#x2022; Respond to client support requests through phone, email, and chat.&#x2022; Troubleshoot common end-user technology issues.&#x2022; Gather relevant information to diagnose and understand technical problems.&#x2022; Document technical issues, troubleshooting steps, and resolutions accurately.&#x2022; Resolve basic support requests within established procedures and scope.&#x2022; Escalate complex or unresolved technical issues to the appropriate technical teams.&#x2022; Collaborate with technicians and team leads to ensure quality customer service.&#x2022; Maintain professional, patient, and helpful communication throughout client interactions.&#x2022; Follow established support procedures and documentation standards.&#x2022; Continuously develop technical knowledge and skills.Requirements&#x2022; 1&#x2013;2 years of experience in technical support or Help Desk roles.&#x2022; Industry-standard IT certifications such as CompTIA A+, Network+, or Microsoft credentials, or a related bachelor&#x2019;s degree.&#x2022; Basic troubleshooting and problem-solving skills.&#x2022; Strong written and verbal communication abilities.&#x2022; Ability to listen effectively and gather necessary information.&#x2022; Clear and accurate documentation skills.&#x2022; Good customer service skills and patience.&#x2022; Ability to recognize when an issue should be escalated.&#x2022; Willingness to learn and develop technical skills.&#x2022; Ability to work collaboratively in a remote team environment.Pay Range and Compensation Package&#x2022; The pay range and compensation package for this role will be determined based on the candidate&#x2019;s experience, skills, qualifications, location, and other relevant factors.Benefits &amp; Perks&#x2022; Three weeks of paid time off, including accrued vacation and sick leave, subject to manager approval.&#x2022; Healthcare options with 75% of the premium covered.&#x2022; Dental and vision coverage.&#x2022; Group life insurance.&#x2022; 401(k) plan with up to 4% employer matching and immediate vesting.&#x2022; Access to industry training and certification reimbursement.&#x2022; Resume writing services after one year of employment.&#x2022; Company-provided computer and peripherals, subject to device management requirements.&#x2022; Stipend for a personal cell phone and reliable internet connection used for work. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company&#x2019;s career page or ATS.

Help Desk Technician

Location: Drummoyne <ul><li>Be responsible for supporting Council&apos;s ICT systems</li><li>Participate in Council&#x2019;s 9-day fortnight scheme</li><li>Continuous training, support, and leadership development</li></ul> The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council&#x2019;s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate. About the roleThe City of Canada Bay has an opportunity for an experienced ICT Service Desk Analyst to join our dynamic team. In this crucial role, you will be responsible for supporting Council&apos;s ICT systems through first-line technical support, effective problem solving and exemplifying best practice customer service. Specifically, your duties will include:<ul><li>Providing first-line technical support and quality customer service to Council staff, Councillors and customers for desktops, laptops, mobile devices, servers, networks, printers, AV equipment, applications and general technology.</li><li>Attending to the ICT Service Desk applications and systems including call handling and incident/request/problem management.</li><li>Under the guidance of the ICT Security and Operations Manager, undertaking higher technical duties and projects as required.</li></ul> If you are someone who thrives in a changing environment and are committed to excellence in service delivery across multiple sites, then this is the role for you! This exciting opportunity includes working in the vibrant locations of Drummoyne, Five Dock and local libraries within the municipality to meet the dynamic needs of our services. Occasionally, your role will include working evening shifts to support Council Meetings and critical upgrade events as part of our operational schedule. About the personTo be successful in this role, you will bring:<ul><li>Tertiary qualifications in IT combined or demonstrated experience working within a corporate, Service Desk environment.</li><li>A customer service driven attitude and approach to resolving IT issues.</li><li>Exceptional problem-solving skills to be able to identify issues and develop solutions.</li><li>Well-developed communication skills to communicate technical information to a non-technical audience.</li><li>Willingness to learn, grow and develop your technical skills.</li><li>Maintain a current and valid Australian Driver&#x2019;s License.</li><li>Knowledge and experience of the following essential and desirable technical skills:</li></ul> Essential:Providing technical support across Windows 11, Microsoft 365, Intune, Entra ID/Active Directory, endpoint hardware, mobile devices, networking devices, printing devices, audio-visual meeting rooms &amp; equipment, and remote access/VPN Desirable:Supporting SCCM/MECM, Defender for Endpoint, SharePoint/Teams administration, and PowerShell What&#x2019;s on offerWe are offering remuneration from $79,533 to $91,463 annual salary plus super.The City of Canada Bay also offers excellent employee benefits which include:<ul><li>Rostered Days Off (participation in a 9-day fortnight scheme)</li><li>18 weeks paid parental leave</li><li>A supportive, energetic, and passionate team</li><li>Significant leave benefits (sick/personal leave, access to Long Service leave after 5 years</li><li>Continuous training, support, and leadership development</li><li>Health and Wellbeing programs (Yoga classes, Fitness Passport, Flu vaccinations, Skin Cancer Checks)</li></ul> Want to know more?Further information regarding the requirements of this role can be found in the attached Position Description, alternatively for a confidential discussion please contact Jim Athan, ICT Security &amp; Operations Manager, on 02 9911 6570 or email at Jim.Athan@canadabay.nsw.gov.au How to applyCandidates MUST apply online by completing the form. Applications close 11:30pm, Thursday 15 October 2026 and will not be accepted through any other medium. If you have any accessibility requirements, please feel free to contact Grace Aberin on 02 9121 0238 or email grace.aberin@canadabay.nsw.gov.au to discuss. The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace. The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative &amp; inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, and other diversity groups. Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks.

ICT Service Desk Analyst

Ti diamo il benvenuto in catworkx Italy! Siamo molto pi&#xF9; di una societ&#xE0; di consulenza IT: siamo innovatori, pionieri e partner di eccellenza. Siamo anche uno dei principali Atlassian Platinum Partner al mondo, con una forte presenza in Europa. Siamo una realt&#xE0; internazionale con sedi in Germania, Italia, Stati Uniti, Svizzera, Austria, Ecuador, Spagna e Ungheria e offfriamo soluzioni che portano innovazione, efficienza e collaborazione nelle aziende di tutto il mondo. Ci specializziamo in Agile, DevOps e tecnologie per la collaborazione dei team, aiutando le organizzazioni a lavorare meglio, pi&#xF9; velocemente e con maggiore integrazione. Ricerchiamo una risorsa che possa ricoprire il ruolo di Consulente SAP EWM con esperienza in Application Maintenance Services (AMS) e supporto applicativo per un importante Cliente del settore Automotive. Responsabilit&#xE0; <ul><li> Prendere in carico e gestire ticket di primo, secondo e terzo livello (L1, L2, L3)</li><li> Analizzare e risolvere incident, service request e problematiche applicative legate ai processi logistici e di magazzino gestiti in SAP EWM</li><li> Garantire il rispetto degli SLA concordati</li><li> Collaborare con i team funzionali e tecnici coinvolti nel servizio</li><li> Contribuire al miglioramento continuo del servizio attraverso analisi e proposte di ottimizzazione</li><li> Supportare attivit&#xE0; di Knowledge Transfer, training e mentoring </li></ul>Competenze richieste <ul><li> Buona conoscenza di SAP EWM, con particolare riferimento a: </li></ul>Processi inbound e outbound Stock management Warehouse execution <ul><li> Esperienza nella gestione di ticket in ambito AMS (L1, L2, L3)</li><li> Capacit&#xE0; di analisi degli incident e troubleshooting applicativo</li><li> Conoscenza di ServiceNow o di strumenti di ticketing analoghi</li><li> Buona conoscenza della lingua inglese </li></ul>Modalit&#xE0; di lavoro: full remote. Unisciti a noi! Entra a far parte di un team che vive di innovazione, crede nel talento e punta all&#x2019;eccellenza. Il tuo prossimo passo di carriera inizia qui. Il presente annuncio &#xE8; rivolto a entrambi i sessi (L. 903/77 e 125/91) e a persone di tutte le et&#xE0; e nazionalit&#xE0; (D.Lgs. 215/03 e 216/03).

Consulente SAP EWM (DLN)

Combell werft aan! Als marktleider op vlak van hostingdiensten voor bedrijven is Combell uitgegroeid tot de meest betrouwbare one-stop partner voor de hosting van zowat elke IT-infrastructuur, website of applicatie. Wij bieden allerlei diensten aan die je van een kwaliteits-hoster mag verwachten: domeinnaamregistratie, hosting en server voor uw website of app, e-mail hosting, Microsoft Office 365, online tools zoals een Managed Sitebuilder,... Voor ons uitgebreide interne Technical Support-team van 20 personen zijn we op zoek naar een nieuwe collega. Dit team is verantwoordelijk voor de technische ondersteuning van alle shared Combell-producten. Op elke vraag probeert men een antwoord op maat van de klant te geven, zowel telefonisch als via chat en mail. Men specialiseert zich op verschillende vlakken en kan zo gericht advies geven. We voorzien een uitgebreide en stapsgewijze on-the-job-opleidingsperiode om onze aanpak, producten en de kneepjes van het vak te leren kennen! Als Support Engineer ... <ul><li>Geef je ondersteuning met een persoonlijke touch.</li><li>Ben jij de rots in de branding van onze klanten. Ze kunnen bij jou terecht met al hun vragen en problemen - of toch m&#xED;nstens die met betrekking tot onze producten en diensten &#x1F609;. Met je communicatieve superkracht informeer je klanten en schuif je problemen meteen van de baan. Jij put kracht uit tevreden klanten: klant blij, jij blij, iedereen blij!</li><li>Help je klanten in nood. Of ze nu technische vragen hebben over onze hosting, domeinnamen of mailboxen: jij snelt elke klant te hulp, via e-mail, livechat of telefoon. Je belangrijkste wapen: je kennis over onze producten (webhosting, domeinnamen, Exchange, Office 365, websitebuilder,...). Die leren we je snel genoeg aan en op termijn kan je je ook specialiseren!</li><li>Los je problemen op van A tot Z. Je neemt ownership over de binnenkomende problemen, denkt mee met de klant en lost het probleem op. Al kan je uiteraard escaleren indien nodig. Geen standaard 1st-, 2nd- en 3rd-lineprincipe!</li><li>Focus op correcte en vriendelijke omgang. Het kan gebeuren dat je in contact komt met minder tevreden klanten. Dan blijf je toch professioneel!</li><li>Beleef je elke dag anders. Elke klant heeft een eigen profiel, eigen wensen en eigen problemen &#x2013; die jij zonder verpinken de wereld uithelpt (de problemen, niet de klant)! </li></ul>Je bent ... <ul><li>Leergierig. Ervaring is mooi meegenomen, maar zeker geen vereiste. Leergierigheid, een positieve ingesteldheid en proactiviteit primeren.</li><li>Technisch onderlegd. Je hoeft geen IT-specialist te zijn, maar je hebt wel een interesse in de wereld van webhosting.</li><li>Een fijn mens. Niet alleen je collega&#x2019;s, maar ook je klanten houden een fijn gevoel over aan een gesprek met jou.</li><li>Flexibel. We zoeken geen slangenmens die zich in onmogelijke bochten kan wringen, maar w&#xE9;l iemand die niet vies is van shiftenwerk</li><li>Punctueel en nauwkeurig. Je hebt een onberispelijke spelling en je wordt een klein beetje kwaad omdat in deze zin een kern van een dt-fout staat.</li><li>As cool as a cucumber. Je kan het hoofd koel houden, ook wanneer het druk wordt.</li><li>In staat om te begrijpen wat &#x2018;as cool as a cucumber&#x2019; betekent. We verwachten ook dat je feilloos Nederlands spreekt en schrijft, maar ook noties hebt van Frans en Engels. Geen nood als die laatste niet perfect zijn, je kan bij ons extra opleidingen volgen. </li></ul>ENG Combell is hiring! As the market leader in hosting services for businesses, Combell has grown into the most reliable one-stop partner for hosting virtually any IT infrastructure, website, or application. We offer a wide range of services you would expect from a quality hoster: domain name registration, hosting and servers for your website or app, email hosting, Microsoft Office 365, online tools such as a Managed Sitebuilder, etc. We are looking for a new colleague for our extensive internal Technical Support team of 20 people. This team is responsible for the technical support of all shared Combell products. They strive to provide a customer-tailored answer to every question, whether by phone, chat, or email. They specialize in various areas, enabling them to provide targeted advice. We provide an extensive and step-by-step on-the-job training period to learn our approach, products, and the tricks of the trade! As a Support Engineer... <ul><li>You provide support with a personal touch.</li><li>You are our customers&apos; rock. They can turn to you with all their questions and problems&#x2014;or at least those regarding our products and services &#x1F609;. With your communication superpower, you inform customers and resolve issues immediately. You draw strength from satisfied customers: happy customer, happy you, happy everyone!</li><li>You help customers in need. Whether they have technical questions about our hosting, domain names, or mailboxes: you rush to every customer&apos;s aid via email, live chat, or phone. Your most important weapon: your knowledge of our products (web hosting, domain names, Exchange, Office 365, website builder, etc.). We will teach you this quickly enough, and eventually, you can specialize!</li><li>You solve problems from A to Z. You take ownership of incoming issues, think along with the customer, and solve the problem. Although, of course, you can escalate if necessary. No standard 1st, 2nd, and 3rd line principle!</li><li>Focus on correct and friendly interaction. You may come into contact with less satisfied customers. Even then, remain professional!</li><li>Experience every day differently. Every customer has their own profile, their own wishes, and their own problems &#x2013; which you resolve without batting an eyelid (the problems, not the customer)! </li></ul>You are... <ul><li>Eager to learn. Experience is a plus, but certainly not a requirement. Eagerness to learn, a positive attitude, and proactivity take precedence.</li><li>Technically proficient. You don&apos;t need to be an IT specialist, but you do have an interest in the world of web hosting.</li><li>Flexible. We are not looking for a contortionist who can twist into impossible positions, but rather someone who isn&apos;t afraid of working shifts.</li><li>Punctual and accurate. You have impeccable spelling and you get a little bit angry because there is a core spelling mistake in this sentence.</li><li>As cool as a cucumber. You can keep a cool head, even when things get busy.</li><li>Able to understand what &#x2018;as cool as a cucumber&#x2019; means. We also expect you to speak and write flawless Dutch, but also have some basic knowledge of French and English. Don&apos;t worry if the latter aren&apos;t perfect; you can take additional training with us.</li></ul>

IT Support Engineer

Job Description Provide tier 2 technical support and troubleshoot Windows and end-user issues remotely. Manage service desk tickets to ensure timely resolution and SLA compliance in a help desk environment. Strong English communication skills are required, with opportunities for professional growth on overnight shifts. Requirements <ul><li>Tier 2 IT Support / Technical Support</li><li>Help Desk / Service Desk Support</li><li>Remote Troubleshooting</li><li>Windows / End-User Support</li><li>Ticketing / SLA Management </li></ul>Preferred <ul><li>Apple macOS</li><li>CompTIA A+ </li></ul>Shift Information Overnight/early hours shift from Monday - Friday working 1am - 8am. Opportunity to alternate shifts and work 7pm - 2am Monday to Friday. This role is with a leading IT services business trusted by organizations worldwide, specializing in remote technical support solutions. Apply via our website for details.

IT Support Technician – Overnight/Early Hours shift - Remote USA

This is a Fully Remote Job About Our Client:The organization operates in the software industry, focusing on delivering software solutions that require effective customer support to ensure user satisfaction. It addresses challenges in user experience by providing dedicated support services that help resolve technical issues and inquiries promptly, contributing to a seamless software experience. About the Opportunity:The CHAT &amp; EMAIL SUPPORT AGENT role is essential for providing prompt and accurate assistance to users through chat and email channels. This position ensures efficient resolution of technical and user inquiries, helping maintain high customer satisfaction and supporting the continuous improvement of support processes. Responsibilities:<ul><li>Respond to customer inquiries via chat and email promptly and courteously.</li><li>Diagnose and troubleshoot software-related issues with clear guidance.</li><li>Document customer interactions and maintain detailed issue records.</li><li>Identify recurring problems and escalate them to the development team.</li><li>Assist in updating and creating support documentation and FAQs.</li><li>Maintain a positive and professional tone in all communications.</li></ul> Requirements:<ul><li>Experience in customer support, especially in chat and email.</li><li>Strong written communication skills with clear grammar.</li><li>Basic technical aptitude to understand software products.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to multitask and manage time effectively.</li><li>Familiarity with customer support tools and CRM software is a plus.</li><li>Flexible attitude and willingness to learn.</li><li>High school diploma or equivalent; degree in a related field is a plus.</li><li>Experience in SaaS or technology companies preferred.</li><li>Ability to work independently and collaboratively.</li></ul> Pay Range and Compensation Package:<ul><li>The pay range and compensation package for this role will be determined based on the candidate&apos;s experience, skills, and other relevant factors.</li></ul> Benefits &amp; Perks:<ul><li>Competitive salary and performance-based incentives.</li><li>Comprehensive health, dental, and vision insurance plans.</li><li>Opportunities for professional development and career growth.</li><li>Supportive and inclusive company culture.</li><li>Flexible work hours and remote work options.</li><li>Access to the latest tools and technologies in customer support.</li></ul> Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Chat & Email Support Agent

Responsibilities Job description Job Summary The Technical Services Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Job Requirements Expanded Essential Duties and Responsibilities <ul><li>Serve as the primary PACS technical support resource for customer healthcare IT projects.</li><li>Provide second-level support for PACS and healthcare IT systems, troubleshooting and resolving escalated technical issues.</li><li>Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.</li><li>Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.</li><li>Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.</li><li>Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.</li><li>Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.</li><li>Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.</li><li>Ensure compliance with healthcare regulatory standards and internal IT policies.</li><li>Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.</li><li>Deliver product and service training to administrators, service-level users, and customers as needed.</li><li>Perform DeepHealth PACS system updates, upgrades, and maintenance activities.</li><li>Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.</li><li>Integrate and support solutions within public cloud environments and DeepHealth platforms.</li><li>Design, implement, document, and support technical solutions that meet customer and organizational requirements.</li><li>Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.</li><li>Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.</li><li>Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements. </li></ul>Minimum Qualifications, Education, And Experience <ul><li>Bachelor&#x2019;s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.</li><li>Minimum of 5 years of experience in IT support roles.</li><li>Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.</li><li>Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).</li><li>Strong Linux system administration and command-line experience.</li><li>Experience with MSSQL database management and relational database technologies.</li><li>Strong understanding of networking concepts, troubleshooting, and infrastructure support.</li><li>Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems.</li><li>Proven experience troubleshooting complex software applications and healthcare technology solutions.</li><li>Experience with public cloud environments and cloud-based integrations.</li><li>Familiarity with scripting, data serialization, and reporting tools such as SSRS.</li><li>Strong troubleshooting, analytical thinking, and critical problem-solving skills.</li><li>Experience using ticketing systems and ITIL-based support processes.</li><li>Strong customer service, relationship management, and call center support experience.</li><li>Excellent written and verbal communication skills with both technical and non-technical audiences.</li><li>Ability to manage multiple priorities and work effectively under pressure.</li><li>Ability to collaborate effectively across cross-functional technical and business teams.</li><li>Flexibility to work varied schedules and participate in on-call rotations as required.</li><li>Strong understanding of PC/server hardware platforms and general IT infrastructure.</li><li>Professional communication and interpersonal skills required for internal and external customer interactions. </li></ul>Preferred Qualifications <ul><li>CCNA or CCNP certification.</li><li>CompTIA Linux+, RHCA, or RHCT certification.</li><li>Radiology workflow experience.</li><li>Experience in healthcare or clinical IT environments.</li><li>Advanced knowledge of healthcare imaging and workflow technologies. </li></ul>PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time. Quality Standards <ul><li>Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.</li><li>Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance. </li><li>Follows all local, regional and country laws concerning employment.</li><li>Follows all DeepHealth policies and procedures.</li><li>Follows data privacy, compliance, safety and confidentiality standards at all times.</li><li>Practices universal safety precautions.</li><li>Promotes good public relations on the phone and in person.</li><li>Adapts and is willing to learn new tasks, methods, and systems.</li><li>Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.</li><li>Completes job responsibilities in a quality and timely manner. </li></ul>Travel This position may require occasional travel. Working Environment Remote Physical Demands This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. Salary range is $75,000 to $100,00 depending upon experience

Technical Support Engine PACS

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Support Specialist will help teammates resolve technical issues and maintain a reliable remote work environment by troubleshooting common hardware, software, account, and connectivity problems. Why Join Us &#x2022; Build real, production AI agents used by real users&#x2022; High ownership and impact&#x2022; Work at the intersection of AI, agents, and product&#x2022; Shape how people experience AI-driven job search Responsibilities &#x2022; Respond to technical support requests through chat, email, and ticketing systems&#x2022; Troubleshoot account access, software, device, and network-connectivity issues&#x2022; Guide users through clear, step-by-step solutions&#x2022; Provision and maintain user accounts, permissions, and common business tools&#x2022; Document incidents, resolutions, and reusable troubleshooting instructions&#x2022; Escalate complex issues with complete diagnostic information&#x2022; Help improve onboarding, access-management, and support processesQualification Required &#x2022; Basic knowledge of computer hardware, operating systems, and networking&#x2022; Strong problem-solving, customer-service, and communication skills&#x2022; Ability to explain technical concepts clearly to nontechnical users&#x2022; Organized approach to documenting and tracking support requests&#x2022; Ability to work independently and collaboratively in a remote environment Preferred &#x2022; Degree, diploma, certification, or coursework in IT or a related field&#x2022; Familiarity with Windows, macOS, Google Workspace, or Microsoft 365&#x2022; Experience with ticketing systems, identity tools, or remote support software&#x2022; CompTIA A+, Google IT Support, or a similar entry-level certification

IT Support Specialist, Entry Level

About us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon &quot;next generation&quot; services help us stand out amongst our peers. Thrive is on the look-out for individuals who don&apos;t view their weekdays spent at &quot;a job&quot; but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you&apos;re attracted to a &quot;work hard, play hard&quot; environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available. Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support. Requirements <ul><li>Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process</li><li>Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive&apos;s tools</li><li>Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology</li><li>Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level</li><li>Manage the daily prioritization, coding, and routing of service incidents and requests</li><li>Follow Thrive&apos;s established best practices for task management</li><li>Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service</li><li>Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution</li><li>Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution </li></ul>Required Qualifications <ul><li>2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred</li><li>Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms</li><li>Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration</li><li>Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals</li><li>Basic networking knowledge, including TCP/IP, DNS, and DHCP</li><li>Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users</li><li>Excellent written and verbal communication, documentation, and time-management skills</li><li>Ability to work independently and collaboratively in a team environment</li><li>Availability to work after hours or participate in on-call rotations as required </li></ul>Preferred Certifications <ul><li>CompTIA A+</li><li>CompTIA Network+</li><li>Microsoft 365 Fundamentals (MS-900)</li><li>ITIL Foundation (v4) </li></ul>Base Salary Range: $45,000 to $55,000 Actual compensation within the range will be dependent upon the individual&apos;s skills, experience, qualifications and location, and applicable employment laws.

Systems Engineer

Job Title Support &amp; Solutions Representative Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. Support and Solutions Representatives receive and resolve student and faculty inquiries in our fast paced call- and web-based operations center. They also participate in the day-to-day administrative operations of handling technical and non-technical service requests from Purdue Global (PG) students and faculty. The work schedule is Tuesday - Saturday 3:00 pm - 12:00 am ET. Key Job Responsibilities <ul><li>Receive and resolve student and faculty inquiries in our fast paced call and web-based operations center.</li><li>Educate and troubleshoot technical support issues such as username/password, software, hardware, and provide general assistance with the University&apos;s platform tools.</li><li>Identify and troubleshoot incidents, then document and retrieve pertinent information for logging, tracking and further escalation.</li><li>Complete detailed summary forms of issues being escalated to higher levels in the technology department.</li><li>Meet assigned productivity goals such as number of contacts per hour, caller satisfaction and first call resolution of incidents</li><li>Various other duties as assigned by Technical Support Manager, Supervisor, Team Leads, or other senior personnel. </li><li>Solving multiple issues per call. Probing to prevent need for further calls from students and faculty. </li><li>Provide support for multiple internal departments including Admissions, Education Advising, Financial Aid, Career Services, Student Relations, etc. </li><li>Handle inquiries via phone, chat, and email </li></ul>Minimum Qualifications <ul><li>High School Diploma</li><li>1+ years&apos; related experience</li><li>Experience in an inbound technical support environment. </li><li>Ability to use Microsoft Office programs, Windows OS, Browsers and to learn other business related applications as needed. </li><li>Strong customer service skills. </li><li>Ability to communicate accurate technical information and solutions through various media to a range of customers and resolve issues on the first contact. </li></ul>Beyond Base Salary, Our Comprehensive Total Rewards Package Includes <ul><li> Remote work provides a flexible work/life balance</li><li> Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)</li><li> Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members</li><li> Comprehensive health benefits new hire eligibility starts on day 1 of employment</li><li> Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities </li></ul>We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here. At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate&apos;s qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws. Location Remote/Nationwide, USA Additional Locations Employee Type Employee Job Functional Area Technical Support/Customer Service Business Unit 00079 Kaplan Professional Diversity &amp; Inclusion Statement Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here. Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws.

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