*   Please note this is a fully remote role and can be based anywhere in the UK/Ireland\*\*

**Managed IT Services Support Consultant** Pinnacle, the UK's leading business management software & IT solutions provider, is seeking to recruit an IT Support Consultant to join its growing Managed IT Services Team. This position offers flexible home-based working, with access to any of Pinnacle’s UK offices. Customer site visits may be required. **The role** We're looking for highly motivated, enthusiastic individual to provide help-desk support to Pinnacle's IT Services customers across the UK & Ireland. The role requires an experienced and hard-working IT technician, who can juggle high volume workloads and provide both remote and telephone support on all hardware and networking issues. The job will require close working with customers to identify IT related problems and advising on the solution, logging and keeping records of customer queries within Pinnacle's Case Management System. Working with field engineers to visit customers if the problem cannot be resolved remotely, testing and fixing faulty equipment. Reporting to the IT Services Support Team Leader, the successful candidate will be primarily responsible for providing front-line IT, and hardware/software support to Pinnacle customers. **Key Responsibilities**

*   Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
*   Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
*   Product Advice: Provide context-specific advice to customers experiencing problems with our products.
*   Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.
*   Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
*   Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
*   Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
*   Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
*   Additional Support Duties: Undertake other support duties as required, including on-site and chargeable work.
*   KPIs: Work to achieve the team’s KPIs, taking remedial action where targets are not met, as advised by your Team Leader, Manager or Director

Salary will be negotiable depending on track record and experience. The position is a full time, and permanent contract. These posts offer an exciting opportunity for enthusiastic and customer service-focused software support professionals who wish to be a part of a well-established and rapidly expanding technology company. **The ideal candidate**

*   At least 4 - 5 years of experience in front-line IT Hardware / Networking support environment
*   Server Operating Systems (2012/2012R2, 2016, 2019, 2022 and 2025 and Active Directory)
*   Desktop Operating Systems (Windows 10 & 11)
*   Experience in Virtualisation (specifically Hyper-V) not a requirement but an advantage
*   Experience of Security Solutions (EDR, XDR)
*   Experience with Networking equipment, such as Firewalls, Switches & Wireless Configurations
*   Good Hardware Skills and confidence working on site in front of customers as required
*   Backup Solutions knowledge (General Understanding, Backup, Restore, Retention)
*   Microsoft 365 experience (Exchange Online, SharePoint, OneDrive, Teams Administration & Support

IT Support Consultant

**The Team & Role** We are looking for a Technical Support Representative to join our growing team in EMEA. You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients. You will employ your experience responding to tickets, answering phone calls, and creating tailored product strategies to assist our clients in a thoughtful manner. As an independent and self-sustaining worker, you'll approach your work with empathy, integrity, and a desire for growth – having a natural curiosity to not only ask how a feature works, but why. Most importantly, you'll be motivated by our clients' happiness; provide technical and business solutions to improve retention and make their lives easier! You will report to the Manager, Customer Support. Our next Technical Support Representative must be able to work one or both of the following shifts:

*   Monday - Friday, 12 PM - 8 PM GMT
*   Thursday - Monday, 9 AM - 5 PM GMT

The SevenRooms Support Team is composed of unique and driven individuals possessing skills across the board that empower us to collaborate. Blending approaches that suit all personalities, we love solving problems, strategizing with clients, and view daily challenges as opportunities to grow as individuals. This team goes above and beyond to go the extra mile to help clients, while balancing our efforts with great team chemistry and plenty of laughs! **What You’ll Do**

*   Technical Support: Resolve customer queries by email and phone in a prompt and efficient manner
*   Strategic Support: Allow customers to unlock maximum return on investment by providing prescriptive, thoughtful, and efficient setups and solutions that show a fundamental understanding of our platform along with their our goals.
*   Product Expertise: Maintain a comprehensive knowledge of the SevenRooms platform across the organisation and down to individual clients.
*   Documentation: Document problem resolution steps across all clients.
*   Prioritisation: Identify issues based on the severity of customer impact.
*   Process and Tooling: Learning to use, and understanding when to apply multiple systems and solutions used both internally and externally to log and pull relevant data and track important functions for use in daily tasks.

**Who You Are**

*   1+ years working in a high leverage, customer facing support role or strategic account management role (ideally within the B2B, SaaS, and/or hospitality industry)
*   Familiarity with Zendesk, Jira, Salesforce, or similar support platforms
*   Outstanding written and oral communication
*   Highly-collaborative, positive, go-getter attitude
*   Comfortable working in a fast-paced startup environment; ability to juggle multiple questions, requests, and bug reports at once, practicing excellent follow-through techniques
*   Proven track record in building positive relationships with clients
*   Strong analytical, critical thinking, and problem-solving abilities
*   Technical aptitude and understanding of the hospitality software industry

**What We Offer**

*   A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time.
*   Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
*   Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection.
*   Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team.
*   Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

**About SevenRooms** SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf. **SevenRooms has been recognized as a top employer for its people-first approach by publications including:**

*   Inc. Best Workplaces (2023, 2022, 2020)
*   Inc. 5000 (2024, 2023, 2022)
*   Ragan’s Platinum HR Awards Finalist (2022)
*   Built in Best Places to Work NYC (2023, 2022, 2021, 2020)
*   Built in Best Place to Work NYC - Midsize Companies (2023, 2022)
*   VentureFizz Unique PTO (2022)
*   Forbes Best Startup Employers (2022)

_SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences._ _View our Prospective Employee Privacy Notice by visiting_ _https://bit.ly/2P6ey4M_

Technical Support Representative

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role As an Inside Solutions Engineer, you will collaborate with sales representatives and partners to showcase the value of BeyondTrust’s products, services, and solutions. Acting as a technical specialist within the sales cycle, you will provide foundational support to highlight the capabilities of the BeyondTrust suite. This role is ideal for individuals looking to develop their technical expertise and customer-facing skills in a supportive, team-oriented environment. What You’ll Do

*   Assist with marketing campaigns, including webinars and product demonstrations.
*   Support lead qualification by validating technical environments and understanding business problems.
*   Contribute to RFP/RFI responses, ensuring accurate and timely submissions.
*   Participate in discovery and opportunity engagement by conducting background research, qualifying questions, and understanding customer needs.
*   Articulate the business value of BeyondTrust solutions to prospects and customers.
*   Demonstrate how BeyondTrust solutions address customer challenges and deliver on the value proposition.
*   Assist in developing written proposals to complement financial proposals for prospects.
*   Play a key role in securing the technical win for opportunities by effectively presenting solutions and value.

What You’ll Bring

*   3+ years of experience, including help desk and/or technical support of applications, server infrastructure, desktops, virtualization, and directories.
*   Good understanding of common operating systems and network topologies.
*   Familiarity with foundational security concepts and practices.
*   Ability to assess technical requirements and recommend appropriate solutions.
*   Strong collaboration skills and the ability to thrive in a team-selling environment.
*   Comfortable delivering presentations to audiences of varying sizes.
*   Excellent verbal and written communication skills, with fluency in English.
*   Security+, Network+, or equivalent industry certifications.

Nice To Have

*   Pre-sales experience is advantageous but not required.
*   Basic working knowledge of Linux and Azure Active Directory.
*   Familiarity with BeyondTrust products (Privilege Management for Desktops, Remote Support, Privileged Remote Access).
*   Security-focused qualifications or certifications are a plus.
*   Experience with security solutions such as anti-malware, data protection, firewalls, and mobile/email/web security.

Better Together Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. **About Us** BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners. Learn more at www.beyondtrust.com.

Inside Solutions Engineer- Remote

**Systems Administrator (Student Information Systems) – Remote**

Are you an experienced technical administrator or developer with a passion for higher education systems and digital transformation? A leading UK-based university is embarking on a major transformation programme and is seeking a **Technical Systems Administrator** to join their dynamic team.

In this role, you’ll play a key part in implementing a modern Student Information System (SIS), supporting the full student lifecycle from application to award. You’ll work within a collaborative, project-driven environment and take ownership of designing, developing, and configuring system workflows and reports in line with business requirements.

**Key Responsibilities**

*   Develop and configure workflows, reports, and experience cards to support business processes in a SaaS environment
*   Collaborate with cross-functional teams to interpret business needs into technical solutions
*   Perform testing and resolve technical issues to ensure quality and performance
*   Maintain clear documentation and adhere to established coding standards
*   Track progress, manage risks, and report on project activities using formal project tools (e.g., RAID logs)
*   Support UAT preparation and quality control processes

**RequirementsEssential:**

*   Degree in a STEM or Computer Science-related discipline
*   Proven experience developing workflow applications within large-scale SIS or SaaS implementations
*   Proficiency in technologies such as React, JavaScript, Node, SQL, Java, and PL/SQL
*   Experience working with authentication protocols (SSO, SAML, LDAP, etc.)
*   Strong communication and collaboration skills
*   Ability to work autonomously and manage competing priorities

**Desirable:**

*   Experience with Ellucian Banner SaaS platform
*   Familiarity with Ellucian Workflow, Ethos Integration, or CRM systems like Microsoft Dynamics
*   Oracle Java Programmer and/or PL/SQL Certification

Ellucian Banner System Administrator

**Finance Systems AdministratorPermanent - £30,000pa – £35,000paRemote (occasional travel to Manchester site)**

I am supporting a fantastic client looking for an experienced Finance Systems Administrator to join their growing Finance Team on a full-time permanent basis.

This role is fully remote but there is a requirement to go to their site in Manchester occasionally.

We are seeking a detail-oriented and technically proficient Finance Systems Administrator to manage and support our financial software applications and ERP systems. This role will serve as the bridge between the finance and IT departments to ensure that our systems meet business needs, maintain data accuracy, and support operational efficiency.

**Key Responsibilities as a Finance Systems Administrator:**

*   Support the maintenance, reliability, and integrity of financial systems.
*   Troubleshoot system issues and assist users with timely resolutions.
*   Contribute to system upgrades, implementations, and training initiatives.
*   Prepare and distribute reports for stakeholders and assist in data analysis.
*   Conduct system audits and support compliance efforts.
*   Document procedures and support process improvements.
*   Train finance users on new features, tools, and system updates.

**Requirements:**

*   Bachelor’s degree in finance, Accounting, Information Systems, or a related field.
*   3+ years of experience supporting financial systems (e.g., ERP, budgeting tools, reporting platforms).
*   Experience with ERP systems such as Oracle, SAP, NetSuite, Workday, or similar.
*   Familiarity with accounting and finance processes (e.g., general ledger, AP/AR, budgeting, forecasting).
*   Proficiency in Excel.

Finance Systems Administrator

**Who We Are Is What We Do.** Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. **Why should you be part of our success story?** As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. **Summary** The Global Service Center Analyst will play a pivotal role in driving operational excellence, delivering top-notch customer service, and ensuring smooth, efficient global processes for our clients. You will collaborate with cross-functional teams to provide strategic insights, resolve complex issues, and enhance the overall client experience. The role requires a balance of analytical skills and customer-focused thinking, contributing to Deel’s mission of making global employment effortless. **Responsibilities**

*   Help our mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase
*   Be an expert user of the Deel platform to train customers and provide credible support on features and functionality
*   Solve customer problems, and execute operations as required during the onboarding stage.
*   Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
*   Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation

**Qualifications**

*   1+ years of experience in customer service, global operations, or a service center environment.
*   Strong analytical skills with experience in data analysis and problem-solving.
*   Proficiency with service management tools (e.g., Zendesk, ServiceNow) and CRM systems.
*   Knowledge of global employment practices, payroll systems, and international labor laws is a plus.
*   Familiarity with Microsoft Office Suite and basic SQL or data visualization tools.
*   Strong leadership skills, with the ability to mentor and guide teams.
*   Exceptional communication skills (both verbal and written) for diverse audiences.
*   Adaptability in a fast-paced, ever-evolving global environment.

**Bonus points if you**

*   Have experience working with clients and team members from multiple countries and across multiple time zones
*   Have experience working on a remote team
*   Have experience working at a high growth start-up or scale-up
*   Have Fintech or HR-tech experience

**Total Rewards** Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. **Some things you’ll enjoy**

*   Stock grant opportunities dependent on your role, employment status and location
*   Additional perks and benefits based on your employment status and country
*   The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. _Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @__deel.com_ _and other acquired company emails like @__payspace.com_ _and @__paygroup.com__. You can view the most up-to-date job listings at Deel by visiting__our careers page__. Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation._ We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

Latest Remote Jobs inUK·Help Desk Support

IT Support Consultant

IT Support Consultant

Technical Support Representative

Technical Support Representative

Inside Solutions Engineer- Remote

Inside Solutions Engineer- Remote

Ellucian Banner System Administrator

Ellucian Banner System Administrator

Finance Systems Administrator

Finance Systems Administrator

Global Service Center Analyst

Global Service Center Analyst

Latest Remote Jobs in
UK·Help Desk Support