ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. The Opportunity: We are seeking an enthusiastic, personable, and qualified Field Services Engineer - Microsoft, Azure, O365 to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments. The Field Services Engineer - Microsoft, Azure, O365 will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair. In this role, you may be dedicated to one of our flagship clients or support multiple clients in London. What you will do:<ul><li>Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks.</li><li>See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process.</li><li>Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few.</li><li>Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications.</li><li>Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling.</li><li>Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)</li></ul> Who you are:<ul><li>Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!</li><li>Excellent prioritization skills and an ability to see the world through the eyes of the customer.</li><li>Bachelor&#x2019;s degree in information technology related field, or 3+ years of equivalent combination of technical experience and education in the following:</li><li>Microsoft Office 365 (O365)</li><li>Microsoft Operating Systems such as Windows Server and Windows 10/11</li><li>Installing and configuring computer hardware operating systems and applications</li><li>Active Directory including account creation, modification and password resets</li><li>Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint</li><li>Client VPN setup and troubleshooting</li><li>Understanding of e-mail and spam technologies, and how messaging flows through these systems</li><li>Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)</li><li>Hands-on hardware experience with desktops, laptops, and servers</li><li>Familiarity with file system support including permissions, sharing, backups and restores.</li><li>Experience with cloud platforms such as Microsoft 365 suite</li></ul> Bonus points if you have:<ul><li>Experience with Managed Service Providers (MSP)</li><li>Experience with VM Ware</li><li>Experience with Azure</li></ul> ECI&#x2019;s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package and so much more! If you believe you&#x2019;d be a great fit and are ready for your best job ever, we&#x2019;d like to hear from you! Love Your Job, Share Your Technology Passion, Create Your Future Here!

Field Services Engineer

<ul><li>Salary &#xA3;26,300 per year including great benefits including a Health Cash Plan! </li></ul>Home, a place where you belong We have a great opportunity for someone to join our 1st Line Support Administration team. This is a great role for you in an IT environment and is ideal if you&#x2019;re keen on developing a career in IT, but don&#x2019;t know where to start! What You&#x2019;ll Do <ul><li> Responding to requests for new starter accounts to be created</li><li> Updating and maintaining IT account permissions</li><li> Monitoring support tickets and assigning these to relevant teams for resolution.</li><li> Manage account closure requests ensuring systems are deactivated correctly and no risk of access remains </li></ul>Why join us You&#x2019;ll join a team of administrators and apprentices; we enjoy our jobs and the impact we have on new joiners coming into the business! You&#x2019;ll quickly discover the wider IS service desk team are a really supportive bunch! Be part of one of the UK&#x2019;s Great Places to Work! You have <ul><li> Great communication skills and can interact with a wide variety of different colleagues across our large organisation.</li><li> You&#x2019;re comfortable using a PC and a number of systems and are not phased by using new systems or applications.</li><li> The ability to quickly adapt to new situations and are able to tackle issues head on.</li><li> You&#x2019;re analytical and systematic when managing requests or following a process.</li><li> You&#x2019;re the kind of person who is happy to highlight any opportunities for improvement both within the job and in your own skillset.</li><li> Prioritising customer needs to provide high-quality service through prompt, precise, and clear communication. </li></ul>Stronger together We do our best work when we&#x2019;re ourselves. That&#x2019;s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits <ul><li> Temporary (6 months), full time (37.5 hpw)</li><li> You&#x2019;ll work Monday to Friday, a rotation of earlies (7:00 to 15:30) and lates (09:30 to 18:00)</li><li> We come into the office a minimum of 2 days per week (more if you want) and work from home the remainder of the time.</li><li> We can be flexible and work with you to adapt shifts etc as and when you need that!</li><li> We can&#x2019;t offer a CoS for this role </li></ul>What&#x2019;s in it for you? <ul><li> 34 days leave, rising to 39 (this includes bank holidays and a &#x201C;me day&#x201D;)</li><li> 2 paid volunteering days each year</li><li> Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li><li> Instant access to pay with Stream</li><li> 800+ discounts on shops, holidays, days out, tech and more</li><li> Career path with development and excellent training package. </li></ul> Finally For reasonable adjustments email [email protected]. Roles can close early, so don&#x2019;t delay applying. If you can&#x2019;t see the Job Description on this page, click APPLY to view it on our pages and find out more about us.

1st Line Support Administrator

Job Description Do you have experience of providing IT support using remote desktop tools? Do you have an excellent working knowledge of MS Office 365? Are you able to problem solve and think on your feet? Do you have excellent communication and interpersonal skills? We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the business. You will be responsible for the handling of day to day enquiries from retail and support colleagues, as a first point of contact. You will be expected to advise on the resolution of issues that fall within their remit, and to escalate other issues within the wider IT team or external support providers. About You <ul><li>In-depth knowledge and understanding of MS Office 365 including Teams, OneDrive, Outlook, and other related</li><li>SAP production systems and user maintenance</li><li>Printers and printing troubleshooting experience</li><li>Windows 10/11 application support</li><li>Excellent troubleshooting and customer service skills</li><li>Excellent written and verbal communication skills</li><li>Experience of providing IT support using remote desktop</li><li>Experience of, and ability to work independently in a rotational shift pattern.</li><li>Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc </li></ul>About Us Did you know we&apos;re a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States. We&apos;re the UK&apos;s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites! Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do &#x2013; we love to wow our clients and make every interaction with us special and memorable. Some Of Our Benefits <ul><li>Holiday Purchase Scheme </li><li>24/7 Employee Assistance Programme</li><li>24/7 Virtual GP service</li><li>Share Save Scheme</li><li>Enjoy your Birthday Off </li><li>Free Wellbeing Tools</li><li>Generous Discount Scheme</li><li>Enhanced Maternity Pay </li></ul>At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees&apos; unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

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Latest Remote Jobs inUK·Help Desk Support

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Field Services Engineer

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IT Service Desk Specialist (13323)

IT Service Desk Specialist (13323)

Latest Remote Jobs in
UK·Help Desk Support