**Job Title:** Process and Implementation Advisor **Location:** Remote, with occasional travel to Head Office or branch locations as required **Brand:** LRG **Salary**: up to £29,000 OTE **About Us** LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. **Key ResponsibilitiesJob Summary and key responsibilities**

*   Assist in managing portals such as Fixflo, Depositary, Goodlord, Landlord Portal, Signature Sense, and Inventory Hive. This includes user support, documentation, acquisition setup, testing, and general housekeeping.
*   Provide Help Desk support by supporting tickets relating to portal systems, liaising with suppliers where necessary, and ensuring timely resolution.
*   Monitor Help Desk activity following the release of new portals, updates, or enhancements, identifying recurring issues and measuring the success of changes.
*   Monitor Help Desk activity to identify areas of concern, poor usage and future development.
*   Assist in preparing reporting, managing, controlling of issues identified.
*   Support the management of user access for new starters and leavers across internal and external portals.
*   Coordinate and distribute company-wide communications and releases relating to portal updates.
*   Maintain and update Process & Implementation SharePoint pages, Wikis, and supporting documentation to ensure accuracy and accessibility.
*   Collaborate with Process and Procedural teams to ensure documentation, standard letters, and process maps are reviewed and updated when impacted by portal changes or releases.
*   Assist investigating new portal projects, releases or development.
*   Assist with bespoke data projects, including the preparation of spreadsheets (e.g., collating data, slicers, pivot tables) for reporting and release.
*   Assist in training / roll outs as required.
*   Ensure portals have up to date branch information at all times.
*   Consistently demonstrate and promote adherence to company practices and policies.
*   Where necessary, undertake adhoc tasks to assist team and/or surrounding teams where support is required upon request of Portal Manager.

**What Are We Looking For**

*   Lettings or Property Management experience.
*   Good IT Skills including good knowledge of Word and Excel.
*   Good creative writing skills with great attention to detail.
*   Knowledge of Reapit advantageous but not essential.
*   NFOPP Qualifications preferred but not essential.
*   A natural communicator, able to build strong relationships, with experience in working with multi-functional teams.
*   Enthusiastic, proactive, and adaptable individual able to deal with a diverse and demanding workload.
*   Have good organisation skills and the ability to prioritise tasks with excellent time management.
*   Ability to manage own time and work remotely in busy and complex role.
*   Ability to learn new processes and be able to effectively deliver these to the business.
*   Ability to work under pressure in a busy and complex role.

**What We Can Offer You**

*   Proven track record for career growth and advancement within the company
*   Market leading training and ongoing professional development
*   Supportive and collaborative team environment

**Benefits**

*   Competitive salary package
*   Quarterly and yearly awards
*   Salary sacrifice pension scheme
*   Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

**LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.** _LRG d_oes not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Process and Implementation Advisor

**WELLTOWER – REIMAGINE REAL ESTATE WITH US** At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: _The only easy day was yesterday._ We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team. **About The Role** The Support, Yardi Help Desk is an experienced and dynamic team player who will be on the front line of support for stakeholders using the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to troubleshoot and resolve technical issues, answer stakeholder inquiries, and ensure requests are resolved timely and effectively. The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy. Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance. This foundation enables us to deliver long-term, compounding growth and expand our impact across the healthcare infrastructure and wellness housing space. To support this continued expansion, we’re hiring for multiple positions under this posting. We welcome qualified candidates to apply. **Key Responsibilities**

*   Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
*   Respond to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat
*   Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction
*   Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk)
*   Ensure all tickets are followed up on, updated regularly, and resolved in a timely manner.
*   Guides stakeholders through platform features, offer solutions to common problems, and provide training or advice to improve their use of the Yardi Senior product suite
*   Stays up to date on new features and product updates within the Yardi Senior product suite to maintain a high level of technical knowledge and service excellence
*   Strives to meet or exceed service level agreements (SLAs) for ticket resolution, response time, and customer satisfaction
*   Collaborates with internal support teams to resolve challenges
*   Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
*   Develops regular and thorough status communications for senior leadership and stakeholders
*   Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

**Other Duties** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. **TRAVEL** Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage. **Minimum RequirementsSkills / Specialized Knowledge:**

*   Ability to manage portfolios of work
*   Solid understanding of project management and agile practices, with the ability to teach and coach others
*   Keen ability to engage and work with different teams
*   Strong interpersonal, conflict management, and communications skills
*   Effective documentation and reporting skills

**Experience**

*   At least 3 years of experience in help desk or customer service support roles, preferably within a SaaS or senior housing software environment
*   At least 1 year of Yardi product suite technical experience
*   Strong knowledge of the Yardi Senior product suite is highly preferred
*   Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk)
*   Basic troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems
*   Familiarity with property management software (Yardi) or experience in the senior housing industry is a plus
*   Project Management and Technical Support experience

**Education**

*   Relevant certifications (ITIL, Help Desk Management) are a plus
*   Agile, Six Sigma, or PMP certification strongly preferred

_Employment is contingent upon the successful completion of a background check and verification of employment, education, and other credentials relevant to the position._ **What We Offer**

*   Competitive Base Salary + Annual Bonus
*   Generous Paid Time Off and Holidays
*   Employee Stock Purchase Program – purchase shares at a 15% discount
*   Pension Scheme + Profit Sharing Program
*   Tuition Assistance Program
*   Comprehensive and progressive Medical/Dental/Vision options
*   Professional Growth
*   And much more! https://welltower.com/newsroom/careers/

**About Welltower** Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care. Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture. Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star. _Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet_

Support, Help Desk - REMOTE (UK) - Yardi property management technical experience required

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About The Role: We are seeking a Director, Global Sales Regional Revenue Accounting Support to join our finance leadership team. To establish a globally consistent, collaborative, and seamless revenue accounting support function, acting as a one-stop shop for sales, deal desk, and finance teams. Our vision is to enable scalable growth, mitigate risk, and deliver confidence in revenue reporting across all regions. Help drive scalable growth, minimizing risk, and ensuring transparent, accurate financial reporting. This role will serve as a strategic business partner to Sales, Deal Desk, Legal, and Revenue Accounting teams across multiple regions (Americas, EMEA, APAC). This role will provide regional contract support, technical accounting guidance under ASC 606, finance analytics, and escalation management, ensuring global consistency while tailoring support to regional business needs. The role will be an individual contributor/leader of a lean elite team, and will act as a regional lead, collaborating with global peers under the guidance of the Global Revenue Accounting leadership team. What You'll Do:

*   Ensure comprehensive understanding of revenue recognition policy, including Falcon Flex program and other go-to-market initiatives.
*   Provide real-time guidance on revenue recognition and accounting policies.
*   Gatekeeper of company policy, ensuring deals are accounted for in accordance with ASC 606, including review and evaluation of non-standard terms and collaboration with legal.

Deal Structuring And Contract Review:

*   Provide deal structuring support to ensure compliant and profitable deals.
*   Collaborate with sales teams to ensure deals are structured in accordance with company policies.

Data Analytics Expertise Support:

*   Provide data analytics support to sales teams, including insights on deal performance (NPACV, ARR, etc.).
*   Develop and maintain regional dashboards and analytics.

Month-end Close Support:

*   Provide support during month-end close, including recon review and other operational needs.
*   Support SOX Compliance in relevant key controls execution.

Collaboration & Escalation:

*   Provide training; bridge global revenue policy and regional practice.
*   Support the global QTC function in maintaining playbooks and templates; share best practices; provide clear escalation pathways.

Key Metrics For Success:

*   Accuracy: full compliance in the Company’s revenue recognition policy.
*   Timeliness: ≥99% of deal reviews completed within SLA (24 hours, complex deal 48 hours).
*   Consistency: Standardized application of ASC 606 guidance across regions.
*   Escalation: Time to resolution tracked & reduced quarter over quarter.
*   Stakeholder Feedback: Positive ratings from Sales, Deal Desk, and Finance partners.

What You'll Need:

*   Bachelor’s degree in Accounting, Finance, or related field; CPA preferred.
*   10+ years of experience in technical accounting, revenue recognition, or audit, with SaaS/technology industry background.
*   Deep expertise in ASC 606 and SaaS contract structures.
*   Proven ability to partner with Sales, Deal Desk, Legal, and FP&A teams.
*   Strong analytical and communication skills; able to translate complex guidance into actionable advice.
*   Self-starter, comfortable in a global, matrixed environment.

Benefits Of Working At CrowdStrike:

*   Market leader in compensation and equity awards
*   Comprehensive physical and mental wellness programs
*   Competitive vacation and holidays for recharge
*   Paid parental and adoption leaves
*   Professional development opportunities for all employees regardless of level or role
*   Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
*   Vibrant office culture with world class amenities
*   Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. , What You'll Need:

*   Bachelor’s degree in Accounting, Finance, or related field; CPA preferred.
*   10+ years of experience in technical accounting, revenue recognition, or audit, with SaaS/technology industry background.
*   Deep expertise in ASC 606 and SaaS contract structures.
*   Proven ability to partner with Sales, Deal Desk, Legal, and FP&A teams.
*   Strong analytical and communication skills; able to translate complex guidance into actionable advice.
*   Self-starter, comfortable in a global, matrixed environment.

Director, Regional Revenue Accounting (Remote, GBR)

**Field Engineer Team Leader.Salary:** £36,600 per annum.

**Location:** Remote, must be based in the UK – Particularly interested in candidates based in the North of the UK or Southwest

**Contract:** Permanent, 35 hours per week.

**Benefits:**

*   29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
*   Gain professional qualifications and excellent training/development opportunities.
*   Flexible maternity, adoption, and paternity packages.
*   Pension with up to 7% employer contribution with included life assurance cover.
*   Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.
*   Vehicle included for Business use only.

**Why Action for Children?**

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

**A bit about the role**

We are looking for an enthusiastic and motivating Team Leader to oversee our skilled IT Field Engineers. In this crucial position, you will promote outstanding onsite technical support throughout the organisation and serve as a key representative of the Technology department across different business areas. If you have strong leadership experience and a solid IT technical background, this role could be an excellent fit for you.

**How you'll help to create brighter futures**

*   Line managing the IT Field Engineers team.
*   Producing monthly reporting of performance and to apply a rolling programme of improvements.
*   Managing the through flow of work and to effectively deploy staff to meet day to day operational demands and maintenance of services.
*   Taking a lead role managing the operational relationship between Action for Children and third party suppliers.
*   Attending service sites to commission and de-commission centrally controlled IT equipment.
*   Developing and applying technical knowledge of Microsoft based infrastructure to Action for Children’s technical infrastructure and desktop environment.
*   Developing relationships with remote service users and internal IT teams.
*   Undertaking continued professional development and keep abreast of the latest developments etc. to support the continuous service improvement programs for the department.

**Let's talk about you**

*   Foundation Qualification in ITIL (or equivalent experience).
*   Qualifications and/or experience of other Standards associated with IT best practice, such as ISO27001, Business Analysis and the Data Protection Act 1998.
*   Customer service skills, knowledge and understanding of Service Level Agreements.
*   Demonstrable experience of troubleshooting, diagnosing and resolving complex computer related problems.
*   Familiar with the use of Help desk systems and working in a service support environment.
*   Experience of supporting a Microsoft Environment.
*   Established working knowledge of computer hardware and network operating systems.
*   Proficient technical knowledge of MS-Windows operating system, MS Office suite, Office 365, Azure and Active Directory. Knowledge of PC / laptop hardware, knowledge of WiFi and basic networking.
*   Demonstrates an understanding of internal and external security requirements.
*   Full UK Drivers License.

Please see the Job Description for the full list of accountabilities and requirements.

**Good to knowApplication ProcessPlease note we are unable to offer visa sponsorship for this role.**

There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.

**Diversity, equality, and inclusion**

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.

We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

**Want to know more about Action for Children?**

Find us on Linkedin, Facebook or YouTube to get to know us better.

**Closing Date:** Wednesday 21st January 2026.

**Interviews will be scheduled for week commencing 26th January 2026 by MS Teams.**

Field Engineer Team Leader

**About Cognigy** Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team. **Why you'll love working at Cognigy - our promise to you** We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone. We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust - always! It's no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - **Team, Trust, Transparency, Technology. Your new role - Technical Support Specialist** The Technical Support Specialist will be responsible for providing technical assistance and support to customers. They will diagnose and troubleshoot technical issues, identify and implement solutions, and document and record technical procedures. The Support Specialist will also be responsible for providing education and training to customers on the use of products and services. Your responsibilities will include

*   Be the First Line of Support - Act as the initial point of contact for customer issues, providing timely and effective assistance
*   Efficiently Escalate Issues - Properly identify and escalate complex requests to the next level of support when necessary
*   Streamline Issue Resolution - Track, document, and route issues to the appropriate teams for fast and accurate resolution
*   Deliver Exceptional Customer Support - Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step
*   Ensure Accurate Documentation - Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement
*   Collaborate with Developers - Work closely with the engineering team to enhance product functionality and resolve recurring technical issues
*   Expand Product & Process Knowledge - Continuously learn and improve expertise in help desk procedures, products, and services
*   Enhance Internal Tools - Develop and maintain internal support tools to improve efficiency and customer experience

**Growth Potential** At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience. **RequirementsAbout you:**

*   Proven Product Support Experience - 3+ years of experience as a Product Support Engineer or in a similar technical support role
*   Technical Expertise - Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products
*   Software & Systems Knowledge - Strong familiarity with software development concepts, databases, and system design
*   Customer-Centric Mindset - Understanding of customer service best practices, with a proactive and solutions-driven approach to support
*   Excellent Communication & Team Fit - Outgoing and approachable personality, capable of thriving in a collaborative, social team environment
*   Can-Do Attitude - A proactive problem-solver with a hands-on, solution-oriented mindset
*   Effective Technical Support Delivery - Ability to provide clear, step-by-step technical assistance in both written and verbal formats (English & German)
*   Analytical & Troubleshooting Skills - Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently
*   Cloud & Programming Knowledge - Experience with cloud-based technologies and familiarity with basic programming languages

**BenefitsLife at Cognigy - What we offer you** We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include

*   Attractive and performance-oriented salary
*   Company Pension Scheme
*   25 days paid leave, plus 5 floating days, plus public holidays
*   Unique opportunity to help build and shape the company, with little hierarchy
*   Flexible working options
*   Colleague recognition, reward and celebration events
*   Global Employee Assistance Program
*   ClassPass membership, giving you access to a variety of fitness and wellness experiences
*   Ongoing learning and development opportunities, including Udemy
*   One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
*   Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

_Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits._

Technical Support Specialist (product Support)

**About The Organization** Armed Conflict Location & Event Data organization (ACLED) is a disaggregated data collection, analysis, and crisis mapping institution. The ACLED team collects conflict information, conducts analysis to describe, explore, and test conflict scenarios, and makes both data and analysis open for free use by the public. ACLED’s work is regularly used to inform journalism, academic research, and public discourse on conflict, and to support practitioners and policymakers. ACLED is the highest quality and most widely used real-time data and analysis source on political violence and protest around the world. The role ACLED is seeking a detail-oriented, proactive IT Officer to provide first line support to end users, manage supporting vendors, support administrative work and contribute to the successful delivery of IT projects across the organization. The IT Officer will serve as a key point of contact for IT-related day-to-day operations, liaising closely with external vendors and internal stakeholders. The IT Officer should possess a strong background in Information Technology with significant practical IT support, coordination and information technology service management experience, preferably in the non-profit sector. This position is fully remote and can be done from any location with reliable internet service. It is open to nationals of any country, excluding those explicitly listed on the Applicants FAQ. This position sits with the Technology and Architecture team. For more information, please review the Applicant FAQs. Please submit your salary range for consideration. The IT Officer will be responsible for the following tasks: End User IT Support:

*   Serve as the first point of contact for all IT-related queries and issues.
*   Support user account and access management in line with organizational policies.
*   Provide timely technical support for hardware, software, applications and connectivity problems.
*   Troubleshoot, provide root cause analysis and implement a resolution on end user computing services, including but not limited to, Google Workspace, Microsoft Office, VPN, communication platforms (e.g., Slack, Zoom) and other enterprise tools.
*   Escalate unresolved issues to external IT vendors or second-line support, ensuring clear documentation and follow-up.
*   Manage and monitor support tickets to ensure service level expectations are met.
*   Provide guidance and training on IT tools, best practices and cybersecurity awareness.

Vendor Management:

*   Liaise with external IT support providers for issue resolution, service updates and performance tracking.
*   Support monitoring and documentation of service engagements and workflows.
*   Ensure accurate handover and communication between internal users and third-party providers.

IT Service Management:

*   Assist with the implementation and operationalization of information security protocols.
*   Support the coordination and monitoring of Microsoft Intune activities in collaboration with external IT service providers, including device compliance, policy enforcement and access controls.
*   Monitor user access, permissions and adherence to organizational security standards.
*   Contribute to incident response activities and documentation, including security-related events.
*   Maintain and update the Configuration Management Database (CMDB) to ensure accurate documentation of IT assets, configurations and dependencies, in coordination with external service providers.
*   Participate in Disaster Recovery (DR) drills and support the development, documentation and maintenance of Business Continuity Planning (BCP) processes, in collaboration with relevant teams.
*   Participate in awareness initiatives to promote organizational safety and digital risk mitigation.

Support for IT Project Delivery:

*   Participate in the rollout of, including but not limited to, new or enhancements of tools, platforms, policies, processes and systems across the organization.
*   Support testing, deployment, training and documentation associated with IT initiatives.
*   Assist in collecting user feedback and provide support during the implementation phase to ensure smooth adoption.

Skills and competencies ACLED is seeking applicants who have the following skills and experience:

*   A degree or equivalent in computer science, information systems, data management, software engineering, or an equivalent information technology-related field.
*   A minimum of three years of experience in a technical support or help desk role and administering Office 365, and Google Workspace environments.
*   Knowledge of incident management techniques and experience supporting organizational safety and security protocols is preferred.
*   Experience working with task and ticket tracking tools such as Asana for managing support workflows and internal requests.
*   Deep understanding of remote support tools and remote work.
*   Understanding of information security principles and good cyber hygiene practices.
*   Excellent communicator with a sense of urgency.
*   Experience in gathering, documenting and analysis of information systems requirements.
*   The ability to work independently, demonstrating creativity and problem-solving skills while following strict procedures, supporting multiple projects and locations is essential.
*   Fluency in English is essential, excellent written and spoken communication skills.

**Optional Experiences And Qualifications**

*   Familiarity with ITIL or similar service management frameworks is a plus.
*   ITIL® 4 Foundation Certification, or other recognized IT service management qualification.
*   Microsoft Certified: Azure Fundamentals (AZ-900), or equivalent cloud certification (e.g., AWS Certified Cloud Practitioner, Google Cloud Digital Leader).
*   CompTIA Cloud Essentials+, or comparable training in cloud concepts and business impact.
*   Previous experience working as IT & Security Coordinator / Administrator / Manager Officer with NGOs is preferred.
*   Experience with Microsoft Intune or similar endpoint management tools for device configuration, compliance and policy enforcement.

Applications: To apply, please submit a CV and cover letter detailing qualifications and experience. Further information on the organization is available online at acleddata.com. Applications will be reviewed on a rolling basis. Interested candidates are advised to apply early.

IT Officer - REMOTE

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role As an Inside Solutions Engineer, you will collaborate with sales representatives and partners to showcase the value of BeyondTrust’s products, services, and solutions. Acting as a technical specialist within the sales cycle, you will provide foundational support to highlight the capabilities of the BeyondTrust suite. This role is ideal for individuals looking to develop their technical expertise and customer-facing skills in a supportive, team-oriented environment. What You’ll Do

*   Assist with marketing campaigns, including webinars and product demonstrations.
*   Support lead qualification by validating technical environments and understanding business problems.
*   Contribute to RFP/RFI responses, ensuring accurate and timely submissions.
*   Participate in discovery and opportunity engagement by conducting background research, qualifying questions, and understanding customer needs.
*   Articulate the business value of BeyondTrust solutions to prospects and customers.
*   Demonstrate how BeyondTrust solutions address customer challenges and deliver on the value proposition.
*   Assist in developing written proposals to complement financial proposals for prospects.
*   Play a key role in securing the technical win for opportunities by effectively presenting solutions and value.

What You’ll Bring

*   3+ years of experience, including help desk and/or technical support of applications, server infrastructure, desktops, virtualization, and directories.
*   Good understanding of common operating systems and network topologies.
*   Familiarity with foundational security concepts and practices.
*   Ability to assess technical requirements and recommend appropriate solutions.
*   Strong collaboration skills and the ability to thrive in a team-selling environment.
*   Comfortable delivering presentations to audiences of varying sizes.
*   Excellent verbal and written communication skills, with fluency in English and German
*   Security+, Network+, or equivalent industry certifications.

Nice To Have

*   Pre-sales experience is advantageous but not required.
*   Basic working knowledge of Linux and Azure Active Directory.
*   Familiarity with BeyondTrust products (Privilege Management for Desktops, Remote Support, Privileged Remote Access).
*   Security-focused qualifications or certifications are a plus.
*   Experience with security solutions such as anti-malware, data protection, firewalls, and mobile/email/web security.

Better Together Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. **About Us** BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at www.beyondtrust.com.

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Technical Support Specialist (product Support)

Technical Support Specialist (product Support)

IT Officer - REMOTE

IT Officer - REMOTE

Inside Solutions Engineer - German Speaking- Remote

Inside Solutions Engineer - German Speaking- Remote

Latest Remote Jobs inUK·Help Desk Support

Process and Implementation Advisor

Process and Implementation Advisor

Support, Help Desk - REMOTE (UK) - Yardi property management technical experience required

Support, Help Desk - REMOTE (UK) - Yardi property management technical experience required

Director, Regional Revenue Accounting (Remote, GBR)

Director, Regional Revenue Accounting (Remote, GBR)

Field Engineer Team Leader

Field Engineer Team Leader

Technical Support Specialist (product Support)

Technical Support Specialist (product Support)

IT Officer - REMOTE

IT Officer - REMOTE

Inside Solutions Engineer - German Speaking- Remote

Inside Solutions Engineer - German Speaking- Remote

Latest Remote Jobs in
UK·Help Desk Support