IT Helpdesk Support Specialist (Remote UK)
Job Snapshot
Category: IT
Location: United Kingdom
Workplace: Remote
Job Type: Permanent
Employment Type: Full-time
Experience Level: Entry Level
Salary: £30,000–£35,000 per annum
Overview
We are looking for a motivated and customer-focused IT Helpdesk Support Specialist to provide first-line technical support to users across a remote UK working environment.
This entry-level role is ideal for someone with a strong interest in IT, good communication skills and a practical approach to troubleshooting. You will help resolve common technical issues, manage support tickets, assist with user access and account queries, and ensure users receive clear and timely support.
Key Responsibilities
- Provide first-line technical support to users through email, chat and remote support channels.
- Diagnose and resolve common hardware, software, login and connectivity issues.
- Log, update and manage support tickets accurately.
- Assist with password resets, user accounts and access requests.
- Support software installation, updates and basic configuration.
- Help with employee onboarding and offboarding from an IT support perspective.
- Escalate complex technical issues to the appropriate technical team.
- Maintain accurate support records and technical documentation.
- Provide clear guidance to users on common IT issues and processes.
- Support basic troubleshooting across Microsoft 365 and other workplace applications.
- Follow internal IT security, data protection and support procedures.
- Contribute to improving helpdesk processes and user support documentation.
Requirements
- Strong interest in IT support and technical troubleshooting.
- Good written and verbal communication skills.
- Customer-focused and professional approach.
- Basic understanding of computers, operating systems and common workplace software.
- Familiarity with Microsoft 365 or similar productivity tools.
- Good problem-solving and organizational skills.
- Strong attention to detail.
- Ability to follow documented procedures and technical instructions.
- Comfortable working independently in a remote environment.
- Willingness to learn new systems, tools and technologies.
- Previous helpdesk, IT support or customer support experience is helpful but not essential.
- Suitable for candidates seeking an entry-level IT support opportunity.
What We Offer
- Salary of £30,000–£35,000 per annum.
- Permanent, full-time employment.
- Fully remote working within the United Kingdom.
- Structured onboarding and training.
- Opportunities to develop practical helpdesk and technical support skills.
- Ongoing professional development.
- Career progression opportunities within IT support and related technical roles.
- Supportive remote working environment.
How to Apply
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