Location: Drummoyne <ul><li>Be responsible for supporting Council&apos;s ICT systems</li><li>Participate in Council&#x2019;s 9-day fortnight scheme</li><li>Continuous training, support, and leadership development</li></ul> The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council&#x2019;s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate. About the roleThe City of Canada Bay has an opportunity for an experienced ICT Service Desk Analyst to join our dynamic team. In this crucial role, you will be responsible for supporting Council&apos;s ICT systems through first-line technical support, effective problem solving and exemplifying best practice customer service. Specifically, your duties will include:<ul><li>Providing first-line technical support and quality customer service to Council staff, Councillors and customers for desktops, laptops, mobile devices, servers, networks, printers, AV equipment, applications and general technology.</li><li>Attending to the ICT Service Desk applications and systems including call handling and incident/request/problem management.</li><li>Under the guidance of the ICT Security and Operations Manager, undertaking higher technical duties and projects as required.</li></ul> If you are someone who thrives in a changing environment and are committed to excellence in service delivery across multiple sites, then this is the role for you! This exciting opportunity includes working in the vibrant locations of Drummoyne, Five Dock and local libraries within the municipality to meet the dynamic needs of our services. Occasionally, your role will include working evening shifts to support Council Meetings and critical upgrade events as part of our operational schedule. About the personTo be successful in this role, you will bring:<ul><li>Tertiary qualifications in IT combined or demonstrated experience working within a corporate, Service Desk environment.</li><li>A customer service driven attitude and approach to resolving IT issues.</li><li>Exceptional problem-solving skills to be able to identify issues and develop solutions.</li><li>Well-developed communication skills to communicate technical information to a non-technical audience.</li><li>Willingness to learn, grow and develop your technical skills.</li><li>Maintain a current and valid Australian Driver&#x2019;s License.</li><li>Knowledge and experience of the following essential and desirable technical skills:</li></ul> Essential:Providing technical support across Windows 11, Microsoft 365, Intune, Entra ID/Active Directory, endpoint hardware, mobile devices, networking devices, printing devices, audio-visual meeting rooms &amp; equipment, and remote access/VPN Desirable:Supporting SCCM/MECM, Defender for Endpoint, SharePoint/Teams administration, and PowerShell What&#x2019;s on offerWe are offering remuneration from $79,533 to $91,463 annual salary plus super.The City of Canada Bay also offers excellent employee benefits which include:<ul><li>Rostered Days Off (participation in a 9-day fortnight scheme)</li><li>18 weeks paid parental leave</li><li>A supportive, energetic, and passionate team</li><li>Significant leave benefits (sick/personal leave, access to Long Service leave after 5 years</li><li>Continuous training, support, and leadership development</li><li>Health and Wellbeing programs (Yoga classes, Fitness Passport, Flu vaccinations, Skin Cancer Checks)</li></ul> Want to know more?Further information regarding the requirements of this role can be found in the attached Position Description, alternatively for a confidential discussion please contact Jim Athan, ICT Security &amp; Operations Manager, on 02 9911 6570 or email at Jim.Athan@canadabay.nsw.gov.au How to applyCandidates MUST apply online by completing the form. Applications close 11:30pm, Thursday 15 October 2026 and will not be accepted through any other medium. If you have any accessibility requirements, please feel free to contact Grace Aberin on 02 9121 0238 or email grace.aberin@canadabay.nsw.gov.au to discuss. The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace. The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative &amp; inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, and other diversity groups. Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks.

ICT Service Desk Analyst

You will provide Level 2 IT support across a remote mining operation, supporting users with day-to-day technical issues and ensuring reliable IT services across site. You will work closely with the broader IT function, with training and support provided to help you succeed in the role. You will work on a 4/3 roster, Tuesday to Friday, BIBO Townsville. For candidates based in Brisbane, an 8/6 roster may be available. This is a permanent opportunity for the right person, supporting a lean site-based IT function. Key Responsibilities &#x2022; Provide Level 2 technical support to site-based users &#x2022; Troubleshoot hardware, software, networking and connectivity issues &#x2022; Monitor and maintain site IT infrastructure and network services &#x2022; Escalate complex technical issues where required &#x2022; Support users across a remote mining environment &#x2022; Maintain accurate records of incidents, requests and resolutions About you &#x2022; Strong Level 2 IT support capability in a remote environment &#x2022; Proven networking experience and troubleshooting skills &#x2022; Strong communication and customer service skills &#x2022; Ability to work independently while collaborating with site teams &#x2022; Willingness to learn and develop within the role Why Join this Project? &#x2022; $130,000-$150,000 package &#x2022; Training and support provided by an experienced IT professional &#x2022; Opportunity to move into a permanent position &#x2022; Contract with the view to go permanent optional&#xA0; &#x2022; Immediate start date&#xA0; If this sounds like you, please apply with your CV and we will be in touch accordingly. Supporting a Diverse Workforce We welcome and support all applicants, from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and impairments, and people from different cultural and religious backgrounds. Concentis and the partners we work with, are Equal Opportunity Employers committed to ensuring a working environment where everyone feels included and is treated fairly with respect and equal consideration.

Level 2 IT Support - Remote Support

About The Opportunity Join Flight Centre Travel Group (FCTG) and play a critical role in supporting business-critical systems used by Global Supply and Selling Partners around the world. As a Systems Support - System Analyst, you&#x2019;ll provide third-level support, help drive system uptime and resolution outcomes, and contribute to the ongoing enhancement of key business platforms. Working in a collaborative global environment, you&#x2019;ll partner with stakeholders, vendors, and internal teams to solve problems, improve processes, and support the successful delivery of system changes and enhancements. This Brisbane-based opportunity offers exposure to global systems and the chance to make a meaningful impact across the business. What you will do: <ul><li> Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners </li><li> Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience </li><li> Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems </li><li> Monitor system performance and communicate findings to vendors and stakeholders where required </li><li> Contribute to system enhancements and new projects as a subject matter expert </li><li> Develop and maintain system documentation, knowledge articles, and training resources </li><li> Provide internal training and demonstrations to support effective use of business systems </li><li> Coordinate release management activities with vendors for system modifications and updates </li><li> Execute functional testing and review system modification documentation </li><li> Communicate system issues, outages, and changes to users and vendors globally </li><li> Support software updates, functional enhancements, and change management activities </li><li> Proactively recommend process improvements to increase system effectiveness and business outcomes </li></ul> What you will need: <ul><li> Minimum 1+ years&#x2019; experience in an environment involving information analysis, problem resolution, and business process improvement </li><li> Experience communicating information effectively through written and verbal channels </li><li> Experience participating in meetings with business representatives and stakeholders </li><li> Exposure to travel systems and an understanding of global booking system complexities is desirable </li><li> Customer service experience within a support environment is desirable </li><li> Strong problem-solving, collaboration, communication, and relationship-building skills </li><li> Ability to perform effectively under pressure and manage competing priorities </li></ul> What you will enjoy: &#x1F64B;&#x1F3FE;&#x200D;&#x2640;&#xFE0F;Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -&#x202F;Flight Centre Travel Group is proud to be a certified&#x202F;Great Place To Work&#xAE; Australia New Zealand Pty Ltd &#x1F450;&#x1F3FD; Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status &#x1F389;Development:&#x202F;Individualised Learning &amp; Development pathway options &#x1F527;Access to &apos;LinkedIn Learning&apos; for ongoing skills development: over 24,500 courses in over 20 languages &#x1F3C6;Exclusive Staff Discounts:&#x202F;Accessible via our employee-only portal with 500+ of Australia&#x2019;s leading retailers,&#x202F;health and wellness discounts, financial planning advice, employee share plan and more &#x1F30F;Travel Discounts:&#x202F;Including family and friends - flights, hotels, tours, cruises, travel insurance and more &#x1F48E;Brightness of Future:&#x202F;Career opportunities in a network of brands and businesses across the&#x202F;globe -&#x202F;we promote from within&#x202F;&#x202F; &#x1F966;Corporate Health Discounts:&#x202F;Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities &#x1F31E;Mental Health:&#x202F;Support and Employee Assistance Program for staff and family &#x1F389;Social:&#x202F;Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok 2026, Sydney 2027)&#x202F;&#x202F; &#x1F64F;&#x1F3FC;&#x202F;Giving Back:&#x202F;Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave &#x1F49A;Sustainability:&#x202F;The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment and responsible tourism &#x1F49B; Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave Please Note: applications can only be considered by candidates who are based in Brisbane and can work without restriction or requiring visa sponsorship. Remote working options are not available for this position.

Systems Support - Systems Analyst - South Bank, QLD

We&#x2019;re the Health Insurance Fund of Australia, but our friends call us HIF and we have an exciting opportunity for a Graduate Service Desk Analyst with great people skills, to join our team. What We Are Looking For In You We&#x2019;re looking for someone who is curious about technology, enjoys helping people and is keen to develop their IT skills. You&#x2019;ll bring a positive, can-do attitude, good communication skills and a willingness to learn and take on new challenges. Whether you&#x2019;re a recent graduate or TAFE-qualified, you&#x2019;ll have the opportunity to learn from experienced IT professionals and build hands-on skills across service desk support, cyber security, systems, AI, automation and more. Most importantly, we&#x2019;re looking for someone who is curious, adaptable and eager to grow their technology career with us. This is a full time, permanent position. Key Responsibilities <ul><li>Provide friendly, professional and timely support to HIF employees with day-to-day technology requests and issues.</li><li>Log, triage and resolve service desk requests, escalating more complex issues when required and keeping users informed along the way.</li><li>Assist with troubleshooting hardware, software, Microsoft 365, telephony and mobile device issues.</li><li>Build practical experience across IT operations, cyber security, software development, artificial intelligence, automation and emerging technologies.</li><li>Identify opportunities to improve the employee technology experience, productivity and support processes.</li><li>Assist with ICT projects, systems administration, solution delivery and technology improvement initiatives.</li><li>Support cyber security activities, including patching, vulnerability management, security awareness and secure technology practices.</li><li>Work alongside the Head of IT &amp; Information Security, IT Manager, Business Solutions, Information Security, Development and Testing teams as required. </li></ul>Please read the full position description attached for more specifics about the role. About HIF HIF is a close-knit, member-owned organisation with a team of 125 passionate employees, headquartered on Stirling Street, just a stone&#x2019;s throw from the Perth CBD. We are a values-driven organisation where our culture is built on trust, open communication, and supporting each other to do our best work - because we know that when our people thrive, so do our members. In 2025, HIF was recognised as an Employer of Choice, acknowledging our commitment to creating a workplace where people feel supported, valued and able to thrive. We have also proudly held Inclusive Employer certification from the Diversity Council of Australia since 2023. While these certifications matter, what matters most to us is that they reflect the real, everyday experience of our people. At HIF, inclusion and culture are not just policies or frameworks - they are lived through the way we lead, support one another, and show up for our people each day. Joining HIF means contributing to a workplace where people feel supported, challenged, and inspired to make a real difference every day. As a Member Of Our Team, You&#x2019;ll Enjoy <ul><li>A generous 13% superannuation contribution</li><li>Subsidised health insurance cover</li><li>Flexibility of Working from Home (WFH) days, Additional Purchased Leave and Nine Day Fortnight</li><li>Birthday leave to celebrate your special day</li><li>A variety of leave entitlements, including cultural, reproductive, volunteering leave and more</li><li>Fun and inclusive social events through our Social Club</li><li>Study assistance to support your learning</li><li>PAW Days - bring your furry friend to work!</li><li>A modern, community focused office close to Perth CBD with excellent transport access </li></ul>To apply for this opportunity please visit https://www.hif.com.au/careers-at-hif Applications close 7 October 2026. Aboriginal and Torres Strait Islander peoples are encouraged to apply for this opportunity. HIF encourages cultural diversity and is an equal opportunity workplace. We are committed to creating an inclusive culture for all employees.

Graduate Service Desk Analyst

Job Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. Key Responsibilities:&#xB7; Provide Second-level technical support for desktop/laptop hardware, software, and peripheralissues.&#xB7; Install, configure, and maintain operating systems, software applications, and system updates.&#xB7; Perform root cause analysis to identify recurring technical problems and develop solutions.&#xB7; Excellent in troubleshooting break/fix issues of windows and mac computers&#xB7; Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.&#xB7; Collaborate with IT team members on projects, upgrades, and implementations.&#xB7; Maintain accurate records of work performed, issues, and resolutions using the company&apos;sticketing system.&#xB7; Provide remote support and troubleshooting for users working from home or in the field.&#xB7; Train and mentor junior support technicians as needed.&#xB7; Ensure compliance with IT policies, security protocols, and best practices.&#xB7; Perform routine maintenance and inspections to ensure optimal performance of equipment&#xB7; Build and maintain strong relationships with end users and ensure user satisfactionQualifications:&#xB7; Associate&apos;s or bachelor&#x2019;s degree in information technology, Computer Science, or relatedfield, or equivalent work experience.&#xB7; 2-4 years of experience in a desktop support or similar role.&#xB7; Strong knowledge of Windows and Mac operating systems.&#xB7; Proficiency with Microsoft Office Suite and other common software applications.&#xB7; Experience with Active Directory, group policies, and user account management.&#xB7; Familiarity with remote desktop tools and support software.&#xB7; Excellent problem-solving and analytical skills.&#xB7; Strong communication and interpersonal skills.&#xB7; Ability to work independently and as part of a team.&#xB7; Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop SupportTechnician (MCDST) are a plus

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