100% remote | equipment provided. Key Responsibilities

*   Hardware Troubleshooting: Provide support for performance issues, mic/camera settings, and peripherals such as mouse, keyboard, and monitors, primarily for HP laptops.
*   Active Directory Management: Handle password resets and manage user accounts within Active Directory.
*   Network Troubleshooting: Diagnose and resolve issues related to home networks and domain environments, including adding computers to a domain and managing printers and scan folders.
*   Internet/Browser Troubleshooting: Assist with troubleshooting internet connectivity and browser-related issues.
*   Computer Reimaging: Perform basic reimaging of PCs and provide support for Apple computers when needed.
*   Remote Troubleshooting Tools: Utilize tools like Bomgar/BeyondTrust for remote troubleshooting.
*   Google Apps Support: Provide support for Google Drive, Voice, Hangouts/Meet, and Gmail.
*   Zoom Support: Assist with Zoom, including experience with Class and troubleshooting.

Requirements

*   Previous technical experience providing hardware troubleshooting, password resets, etc.
*   Troubleshooting skills: Ability to diagnose and resolve common hardware/software issues.
*   Customer service skills: Patience, empathy, and clear communication.
*   Must have a quiet workspace and a strong internet connection.
*   HS Diploma or equivalent is required.

Details

*   100% remote | Equipment provided
*   Pay: $17/hr.
*   Pay cycle – weekly | medical, dental & vision benefits offered.
*   Schedule: Monday – Friday | 9:00am – 6:00pm EST
*   Anticipated Start Date: July 7th, 2025.
*   Anticipated Contract length: 3 months (10/31/2025).

Pay And Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following

*   Medical, dental & vision
*   Critical Illness, Accident, and Hospital
*   401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
*   Life Insurance (Voluntary Life & AD&D for the employee and dependents)
*   Short and long-term disability
*   Health Spending Account (HSA)
*   Transportation benefits
*   Employee Assistance Program
*   Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 16, 2025. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Remote Help Desk/Tier 1 Customer Support

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today! REMOTE TIER 1 CUSTOMER SUPPORT **Must have previous technical help desk style experience to be considered or recent technical certificate** Monday-Friday 9am-6pm EST 100% remote - equipment provided Start date: July 7th End Date: October 3rd **Description**

*   Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues
*   Will handle roughly 30-50 inbound calls a day.
*   The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms.
*   The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students troubleshooting platform and/or login issues.

**Additional Skills & Qualifications** Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)

*   Performance issues
*   Mic/Camera issues/settings
*   Peripherals (mouse/keyboard, monitors etc.)

Strong knowledge/experience with Active Directory

*   Password Reset

Experience with working remotely (work from home)

*   Must have a quiet place in the house/apartment
*   High Speed internet

Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. **Requirements** Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

*   Medical, dental & vision
*   Critical Illness, Accident, and Hospital
*   401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
*   Life Insurance (Voluntary Life & AD&D for the employee and dependents)
*   Short and long-term disability
*   Health Spending Account (HSA)
*   Transportation benefits
*   Employee Assistance Program
*   Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 2, 2025. **About TEKsystems And TEKsystems Global Services** We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

REMOTE Tier 1 Customer Support

Lensa is the leading career site for job seekers at every stage of their career. Our client, NTT America, is seeking professionals. Apply via Lensa today! **Req ID:** 326423 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Healthcare Technical Support Service Desk Associate- REMOTE to join our team in Fargo, North Dakota (US-ND), United States (US). We are seeking a Technical Support Service Desk Associate to join our healthcare team and provide exceptional support to our customers. This role involves providing comprehensive support technical assistance to our healthcare customers. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes.  All candidates must demonstrate shift flexibility. This includes weekend, and holiday work as required. Schedule adjustments may be made based on client and business needs or training requirements. Additionally, overtime may be required depending on business demands. NTT DATA Services is dedicated to improving customer outcomes by creating efficiencies across the healthcare ecosystem. As a recognized leader in the healthcare space, the company delivers targeted segment solutions, including patient interactions, technical and clinical service desk, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management, and policy administration. In addition to these solutions, NTT DATA Services offers core managed infrastructure, application, and business process services. **Day to Day Job Duties** :  This position will be a part of our Technical Support Service Desk. The support is for all contact types including phone, email, chat, and self-service. This is a call center environment in which we support our customers 24x7x365. Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement.

*   All candidates will have to be shift flexible. Shift work is required including weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.  
*   Respond promptly to all incoming contacts. These contacts may include, but are not limited to, workflow issues, application errors, access problems, and functionality concerns. Achieve a high-resolution rate with over 90% of issues being resolvable at first contact.
*   Provide professional and high-quality customer service to our customers through adherence to scripts, workflows and compliance with corporate policies and procedures.
*   Escalate complex technical and application issues to the appropriate teams when necessary.
*   Identify areas for improvement in processes, products, or services. Deliver exceptional customer service to all callers by addressing their needs promptly and effectively.
*   Monitor and read text on computer screens throughout the entire shift, ensuring accuracy and attention to detail.
*   Maintain presence at the designated workspace and remain in the phone queue for the entire 8 to10-hour shift, with scheduled breaks.
*   Maintain a quiet, private workspace equipped with high-speed, wired internet to ensure optimal performance and productivity.
*   Ensure possession of a functional cell phone for manager communication and Two-Factor Authentication to maintain security and effective communication.

**Preferred Qualifications:**  

*   1 to 3 years of customer service experience, preferably within a contact center or healthcare setting.
*   1 to 3 years of experience in customer problem analysis and resolution.
*   Strong ability to convey complex technical concepts in a clear and understandable manner to non-technical audiences.
*   Exceptional organizational skills with a keen attention to detail.
*   High school diploma or equivalent is required 
*   Maintain daily availability on Microsoft Teams, consistently review emails, and stay up to date with all learning materials distributed.

**Nice to Have; (But not a must)**  

*   Experience working in a call center environment.
*   Commitment to delivering exceptional service in all interactions
*   Strong communication and interpersonal skills
*   Proficiency in typing and English language skills, both verbal and written
*   Demonstrated ability to actively listen, assess caller needs, and take appropriate action
*   Proven ability to thrive in a fast-paced environment.
*   Strong bilingual skills in both written and spoken English and Spanish

**Basic Qualifications** Minimum 1 year Healthcare Systems Customer Service experience _This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries._   _Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment._   **About NTT DATA** NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en) **_NTT DATA endeavors to make__https://us.nttdata.com__accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at__https://us.nttdata.com/en/contact-us__._** _This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) ._

Healthcare Technical Support Service Desk Associate- REMOTE

Lensa is the leading career site for job seekers at every stage of their career. Our client, NTT DATA North America, is seeking professionals. Apply via Lensa today! **Req ID:** 314071 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a **Helpdesk Associate - Remote-Halifax** to join our team in **Halifax** , **Nova Scotia (CA-NS)** , **Canada (CA)** . NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders. **Job Responsibilities Include**

*   This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
*   All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
*   Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
*   Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
*   Responsible for driving resolution of incidents on a 24/7 desk
*   Read text on computer screens for the duration of the shift
*   Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
*   Ensure a quiet, private workspace with high speed, wired internet
*   Travel up to 10% of the time, if required
*   Lift up to 25 lbs. if needed for equipment setup
*   Have a working cell phone for manager communication and Two-Factor Authentication

**Preferred Qualifications**

*   All candidates are required to be shift flexible.  Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.
*   Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
*   Minimum of 1 year of technical troubleshooting experience
*   High school diploma or equivalent required

**Preferred Skills**

*   Experience in a call center environment
*   Demonstrate a service philosophy in all interactions with clinicians and colleagues
*   Effective communication and interpersonal skills
*   Proficient typing and English language skills (both verbally and in writing)
*   Strong listening capabilities to fully understand caller’s needs / requests
*   Exceptional ability to work optimally in a fast-paced environment

**Basic Qualifications**

*   1 year Call Center-Customer Service-Application support experience

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.  Please note, Temp or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. **About NTT DATA** NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en) **_NTT DATA endeavors to make__https://us.nttdata.com__accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at__https://us.nttdata.com/en/contact-us_** _. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) ._ INDHCLSMC

Helpdesk Associate - Remote-Halifax

Lensa is the leading career site for job seekers at every stage of their career. Our client, FUJIFILM Corporation, is seeking professionals. Apply via Lensa today! **Position Overview** The Customer Support Technician – Remote Support will be responsible for providing technical support advice and consultation to Fujifilm clients via phone, on-line or other methods. Travel approximately 15% required for training and development for in house or OTJ opportunities. The Business Innovation Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Toner, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation. **Company Overview** At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate. With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers **ResponsibilitiesJob Description**

*   Provide timely technical support and problem resolution to all customers.
*   Monitor critical accounts and actively participate in support activities to minimize downtime for customers.
*   Triage via KT (Kepner-Tregoe) analytics, Team-viewer or other remote diagnostic sessions, deciphering error codes or other fault readings, and/or determining faulty components or spare part replacement for assigned product lines that the BID service team supports
*   Analyze and evaluate equipment performance
*   Provides on-site service and installation support as needed for training and development purposes.
*   Provides on-site customer support during periods of high activity.
*   Provide technical support to other technicians as needed via phone, teams or other remote software tools.
*   Provide sales assistance for demos and/or customer visits as needed
*   Work closely with and develop strong business relationships with our client personnel
*   Complete all required reporting procedures related to phone support and/or software support
*   Completes all required administrative tasks in an accurate and timely manner.
*   Accounts for all time and activity by recording information through the proper tracking system.
*   Attend training classes and develop necessary knowledge and skills to service BID supported equipment
*   Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager
*   Perform related duties as assigned by manager

**Required Skills/Education**

*   Bachelor's degree or equivalent (at least 7 years of progressive experience) in electromechanical or Graphics Arts technology disciplines
*   HS Diploma or GED
*   5 or more years of field service experience with industry related product lines
*   Proficient in 2 or more product line technologies
*   Excellent troubleshooting skills to diagnose and resolve complex technical problems
*   Experience utilizing KT analytics
*   Ability to decipher error codes or other fault readings, and/or determine faulty components or spare part replacement
*   Strong critical thinking and decision-making
*   Demonstrate a full working knowledge of multiple product lines they support including theory of operation as well as the mechanics and/or software related support.
*   Computer skills with emphasis on operating systems and hardware.
*   Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service
*   Requires a valid state driver's license (Real ID compliant), and passport
*   Must be able to travel up to 15%

**Desired Skills**

*   10+ years’ experience servicing equipment for digital press, wide-format, CTP or Print on Demand industries.
*   Knowledge of Salesforce Service Cloud
*   Proficient in 3 or more product line technologies
*   Thorough understanding of Fujifilm portfolio of equipment

**Salary And Benefits**

*   $32.00-36.00/ hour; depending on experience
*   Bonus eligible
*   Medical, Dental, Vision
*   Life Insurance
*   401k
*   Paid Time Off

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid. **EEO Information** Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. **ADA Information** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com). **Job Locations** _US-Remote_ **Posted Date** _1 week ago_ _(5/15/2025 11:13 PM)_ **_Requisition ID_** _2025-34312_ **_Category_** _Service_ **_Company (Portal Searching)_** _FUJIFILM North America Corporation - Business Innovation Division_

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