En Ioon estamos convencidos de que la tecnología será el eje de la transformación de nuestras vidas,

¿Te animas a ser parte de esta revolución?

Te proponemos esta posición por si te quieres sumar a un nuevo reto profesional

**Tecnico Help Desk**

Resolución de incidencias en las soluciones B2B de Indra, relacionadas con el intercambio electrónico de información a través de diferentes canales, entre los que destacan los entornos web y canales de comunicación sobre internet.

Duración: Larga duración. 4 años con posibilidad de prórroga.

Funciones: Gestión de incidencias

Horario: Jornada completa de 8h diarias.

Horario: de Lunes a Viernes jornadas de 8h dispuestas entre las 8 y las 20h, con posibilidad de guardias que serán en fin de semana Calendario laboral: Madrid

Perfil: Tecnico Help Desk en Inglés, atención de incidencias de nivel 1 y 2, con posibilidad de teletrabajo. Total dominio del lenguaje Inglés y capacidades de gestión de incidencias relacionadas con nuestra actividad de Intercambio Electrónico de Información. Resolución de incidencias en las soluciones B2B de Indra, relacionadas con el intercambio electrónico de información a través de diferentes canales, entre los que destacan los entornos web y canales de comunicación sobre internet. Skills imprescindibles: Experiencia en puesto similar y nivel avanzado del idioma Inglés ante la atención a clientes de diferentes geografías

100% Teletrabajo

Contrato indefinido

Sueldo bruto / año: 20.000€b/a

Ventajas Ioon:

23 días laborables de vacaciones al año

Programa de Retribución Flexible (cheques guardería, tarjeta transporte, seguro médico).

Formación continua:

Acceso gratuito a plataforma openwebinars y €350 de presupuesto para tu propia formación (no canjeable, no acumulable)

Medidas de conciliación (horario flexible, teletrabajo, jornada intensiva los viernes y en verano según proyecto).

Posibilidad de hacer coaching a compañeros o participar en hackathons donde la marca tiene presencia

Estabilidad y carrera profesional.

Plan de compensación de referencias internas.

Tecnico Help Desk

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project and a new team, your role as S2S Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.

**Responsibilities:**

*   Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
*   Ensures that the phone/chat line is open at the beginning of the work program;
*   Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
*   Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
*   Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
*   Ensures a structured and high quality communication related to the open cases;
*   Creates tickets to the IT support team whenever necessary.

**What will you bring?**

*   Foreign languages skills:
*   Advanced **English** language skills (written, reading and spoken)
*   Advanced **Dutch** language skills (written, reading and spoken)
*   Diploma / Degree holder or pursuing Bachelor Degree Courses;
*   At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
*   Very good analytical and problem solving skills;
*   Customer-oriented;
*   Attention to detail;
*   Active listening combined with excellent written and verbal communication competences;
*   Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.

**Benefits for working with us:**

*   Competitive salary with attractive set of social benefits:
*   Private Pension Plan;
*   Monthly Benefit budget;
*   Medical insurance;
*   Life insurance;
*   Christmas bonus;
*   Childbirth allowance;
*   Relocation package for candidates willing to relocate;
*   Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
*   Personal development in a multinational working environment through nice extracurricular activities with the team;
*   Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
*   Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
*   Extra annual leave days depending on tenure within Wipro;
*   BOOKSTER opportunities;
*   Nice designed and central business office;
*   Fruits and coffee on the house;
*   Winner Circle Points **(WCP)** & Long service award **(LSA)** platforms which offers the possibility of both non-monetary and monetary recognition;
*   **Employee Assistance program;**
*   **Employee Referral Program** with attractive incentive schemes
*   The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

S2S Helpdesk with Dutch-REMOTE

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role As an Inside Solutions Engineer, you will collaborate with sales representatives and partners to showcase the value of BeyondTrust’s products, services, and solutions. Acting as a technical specialist within the sales cycle, you will provide foundational support to highlight the capabilities of the BeyondTrust suite. This role is ideal for individuals looking to develop their technical expertise and customer-facing skills in a supportive, team-oriented environment. What You’ll Do

*   Assist with marketing campaigns, including webinars and product demonstrations.
*   Support lead qualification by validating technical environments and understanding business problems.
*   Contribute to RFP/RFI responses, ensuring accurate and timely submissions.
*   Participate in discovery and opportunity engagement by conducting background research, qualifying questions, and understanding customer needs.
*   Articulate the business value of BeyondTrust solutions to prospects and customers.
*   Demonstrate how BeyondTrust solutions address customer challenges and deliver on the value proposition.
*   Assist in developing written proposals to complement financial proposals for prospects.
*   Play a key role in securing the technical win for opportunities by effectively presenting solutions and value.

What You’ll Bring

*   3+ years of experience, including help desk and/or technical support of applications, server infrastructure, desktops, virtualization, and directories.
*   Good understanding of common operating systems and network topologies.
*   Familiarity with foundational security concepts and practices.
*   Ability to assess technical requirements and recommend appropriate solutions.
*   Strong collaboration skills and the ability to thrive in a team-selling environment.
*   Comfortable delivering presentations to audiences of varying sizes.
*   Security+, Network+, or equivalent industry certifications.

Nice To Have

*   Pre-sales experience is advantageous but not required.
*   Basic working knowledge of Linux and Azure Active Directory.
*   Familiarity with BeyondTrust products (Privilege Management for Desktops, Remote Support, Privileged Remote Access).
*   Security-focused qualifications or certifications are a plus.
*   Experience with security solutions such as anti-malware, data protection, firewalls, and mobile/email/web security.

Better Together Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. **About Us** BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at www.beyondtrust.com.

Inside Solutions Engineer- Remote

**Helpdesk Technician**

📍 Location: Remote (NA & EU)

📌 Department: System Administration

🕒 Type: Full-Time

**Overview**

We are seeking a Helpdesk Technician to provide frontline technical support for our virtual helpdesk. This role involves assisting users with hardware, software, and network-related issues, ensuring a smooth and efficient IT support experience. The ideal candidate is customer-focused, eager to learn, and comfortable troubleshooting a variety of technical problems in a fast-paced environment.

**Key ResponsibilitiesUser Support & Troubleshooting**

*   Respond to user inquiries via phone, email, or chat, providing first-line technical support.
*   Troubleshoot hardware and software issues on desktops, laptops, and mobile devices (Windows, macOS, Linux).
*   Assist users with network connectivity problems, including VPN access and basic network troubleshooting.
*   Provide guidance and training to users on software tools, security best practices, and IT policies.

**System & Software Management**

*   Install, configure, and maintain operating systems and applications.
*   Assist in deploying software updates, security patches, and system configurations.
*   Maintain IT asset inventory, ensuring accurate tracking of devices and software licenses.
*   Document and manage support requests in a ticketing system, ensuring timely resolution and follow-ups.

**Onboarding & Maintenance**

*   Set up and configure workstations for new employees, ensuring a seamless onboarding experience.
*   Conduct routine maintenance and performance checks on IT equipment.
*   Support system administration tasks by monitoring system performance and assisting with server and network troubleshooting.

**Collaboration & Continuous Learning**

*   Escalate complex technical issues to higher-level support teams when necessary.
*   Assist in implementing new IT solutions and system upgrades under senior administrator guidance.
*   Stay up to date with emerging technologies, security updates, and industry best practices.

**Requirements**

*   Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
*   1-2 years of experience in a technical support or helpdesk role, with exposure to system administration tasks.
*   Strong knowledge of Windows, macOS, and Linux operating systems.
*   Experience troubleshooting hardware, software, and network-related issues.
*   Familiarity with ticketing systems and IT service management (ITSM) tools.
*   Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
*   Strong customer service orientation with excellent communication and interpersonal skills.
*   Ability to multi-task, prioritize, and work effectively in a remote environment.
*   Preferred certifications: CompTIA A+, Microsoft Certified, or similar credentials.
*   Willingness to learn and expand responsibilities in IT support and system administration.

**Working Conditions**

*   Fully remote role with occasional travel requirements.
*   Participation in on-call rotations to support 24/7 system availability.

This is a great opportunity for a motivated IT professional looking to grow in a technical support and system administration career while working in a collaborative, remote-first environment.

Help Desk Technician

Job opened **Job Description** Type of contract / Length Full time (permanent contract) Missions Full remote, hybrid or on site (Grenoble, France) Location **Responsibilities** In your role as a Virtualization Support & Certification Trainer, you will play a vital role in supporting our customers, helping them maximize the potential of our virtualization solutions. Your primary focus will be providing high-quality technical support to users, addressing their issues through our ticketing system. Additionally, you’ll lead training sessions for users aiming to achieve their first-level certification and conduct product demos for prospective customers. This role combines customer support, training, and pre-sales responsibilities, offering a well-rounded position with a diverse set of tasks. This position is ideally suited for a candidate in the Pacific Daylight Time zone to align with business hours for optimal support coverage. Your responsibilities are:

*   Providing responsive and effective support for users through our help desk system
*   Delivering solutions that leverage our product stack to resolve customer issues
*   Conducting training sessions for users preparing for their first-level certification
*   Demonstrating our products to potential customers, showcasing key features and benefits
*   Collaborating closely with our skilled team to continuously improve customer support and training quality

**Qualifications**

*   Strong knowledge of virtualization technologies
*   Proven problem-solving abilities, with a methodical approach to complex issues
*   Excellent communication skills in English, both written and verbal
*   Experience in training or instructional roles, especially in technical subjects
*   Comfortable conducting live product demonstrations for varied audiences
*   Team player with a collaborative spirit, willing to contribute to shared goals

Our Company Vates is a French software company specializing in Open Source and virtualization with a deep commitment to open, collaborative development. Our main projects, Xen Orchestra and XCP-ng, span the full virtualization stack—from the hypervisor (Xen) and virtualization platform (XCP-ng) to management and VM backups (Xen Orchestra). Our team works across multiple countries, fully embracing remote work with transparent workflows and accessible communication channels. At Vates, we are driven by a strong, people-first culture that values benevolence, inclusivity, and a horizontal structure. Every member is empowered to contribute ideas, make decisions, and grow with the company. Our open-source model is core to everything we do, not just in our code, which is available on GitHub and GitLab, but in our collaborative approach with the community. We believe in "upstream first," dedicating our expertise and resources to support and advance foundational projects like Xen, and helping contributors of all levels join us on this journey.

Virtualization Support & Certification Trainer

**Organization overview**

Nextmune is a science-driven, global specialty pharmaceutical company dedicated to better health for companion animals. We develop and provide innovative solutions to veterinarians and pet owners, focusing on allergies, dermatology, and specialized nutrition.

Nextmune Nordics office is located in Magnor, Norway.

**Job description**

We are currently looking for a Customer Support & Inside Sales Specialist for Finland and Sweden. Primary responsibility will be to assist our customers with any queries/problems and recommend/selling our products and services. To be successful in this role, it is crucial to be an excellent communicator and driven. Ultimately, this person will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**

*   Respond to customer queries in a timely and accurate way, via phone, email or chat
*   Update our internal databases (HubSpot) with relevant information and useful discussions with customers
*   Source and seek sales opportunities through inbound lead follow-up and outbound cold calls and emails
*   Route qualified opportunities to the appropriate sales team for further development and closure
*   Proactively inform customers and prospects about new products and services 
*   Understand customer needs and requirements
*   Gather customer feedback and share with our Sales and Marketing teams
*   Support the field sales team with sales data, sales follow-up and relevant customer information
*   Support the marketing team based on customer feedback, reviews and market knowledge
*   Support company events, such as seminars, congresses, etc, with both preparations and during the event
*   Perform effective online (and in person if applicable) presentations to prospects and customers
*   Review marketing materials, translations and coordinate materials workflows and availability
*   Proactively approach customers to continue ordering and keep track of their orders and re-orders through our reminder services

**Work Location**: Home-based

**Full time positionProfile**

*   Bachelor’s degree (science related, e.g. veterinary, pharmacy, biology is a plus)
*   Experience in this role or other similar CS or inside sales roles
*   Familiarity with vet pharma industry is a plus
*   Self-ability to develop, advance and maintain strong relationships
*   Enthusiastic, flexible, independent and hands-on mentality
*   Excellent communication and problem-solving skills
*   Ability to multi-task, prioritize, and manage time effectively
*   Demonstrated ability to learn, apply and communicate technical/scientific knowledge
*   Strong team member
*   Great computer skills: MS-Office, CRMs, project management tools, etc.
*   Experience using help desk software and remote support tools
*   Fluent in English, Finnish and Swedish, both in spoken and written communication

Please submit your application via "Easy Apply" here on LinkedIn. We are looking forward to your application!

Any questions about the position (not an application) can be sent via email to Joana Leite, Country Manager.

joana.leite@nextmune.com

Customer Support & Inside Sales Specialist Finland & Sweden

**TAS** è una fintech multinazionale in forte crescita ed espansione sia a livello nazionale che internazionale, presente sul mercato da oltre 40 anni. Progetta e personalizza servizi e soluzioni di pagamento che rendono l’ecosistema digitale sempre più innovativo e competitivo.

Stiamo ricercando per la nostra sede di **Siena** una figura di **Help Desk Agent** appartenente alle categorie protette (L. 68/99), che voglia intraprendere un percorso professionale all’interno della nostra area Support.

L'area Support di TAS ha tra gli obiettivi principali quello di assicurare la soddisfazione del cliente nella fase di post produzione, garantendo il monitoraggio e il rispetto degli SLA di servizio.

**_Principali Responsabilità:_**

La persona selezionata verrà affiancata e seguita da colleghi/e senior altamente qualificati/e, con l’opportunità di intraprendere un percorso di formazione on the job volto ad accrescere le proprie competenze attraverso le seguenti attività:

*   Gestione delle richieste di supporto e della comunicazione con i clienti in collaborazione con il resto del team
*   Supporto al team nello svolgimento delle attività di Incident management e nella gestione di particolari eventi o fasi (es. prove di disaster recovery)
*   Contribuire al miglioramento continuo del livello di servizio

**_Requisiti professionali:_**

*   Diploma e/o Laurea ad indirizzo informatico;
*   Ottima conoscenza della lingua inglese
*   Gradita ottima conoscenza della lingua tedesca
*   Fondamenti del supporto tecnico remoto (es. help desk, trouble ticketing e affini);
*   Conoscenza di base dei processi di Application Management (es. ITIL);
*   Conoscenza base di sistemi operativi (Unix e altri).

**_Principali abilità e attitudini:_**

*   Flessibilità e buona capacità di gestione di situazioni complesse
*   Capacità analitiche, organizzative e problem solving
*   Orientamento al risultato e predisposizione a collaborare all’interno di un team
*   Disponibilità a lavorare su turni

**_Cosa offriamo:_**

Ambiente di lavoro stimolante e internazionale, in un contesto in crescita in cui poter portare ogni giorno il proprio contributo professionale facendo la differenza.

**_Modalità di lavoro:_** Full remote

**_Sede assunzione:_** Siena

**_Tipologia:_** contratto da definirsi in base all’esperienza

_Il presente annuncio è rivolto a persone di tutti i generi, ai sensi delle leggi 903/77 e 125/91, e di tutte le età ed etnie, ai sensi dei decreti legislativi 215/03 e 216/03._

_Per ulteriori informazioni, consultare la nostra informativa privacy tramite il seguente link https://www.tasgroup.it/informativa-privacy-recruiting_

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