Account Manager – Hospitality & Retail SaaS
📍 Remote (UK) | 💰 £60,000 + up to £15k bonus
You’d be joining a B-Corp certified SaaS business that helps hospitality and retail brands run tighter operations. Its platform covers inventory, tasks, compliance and store comms, and cuts food waste too. The team is small and flat, and it’s growing, with investment lined up for next year.
They’ve just signed a three-year deal with a household-name hospitality brand. They need someone to own a few of their biggest enterprise accounts and get properly embedded in them.
This isn’t a transactional role.
What we’re after
✅ Account management experience in B2B hospitality SaaS
✅ Real technical curiosity: workflows, integrations, data
✅ Experience driving adoption or transformation across multi-site estates
✅ The instinct to trace support issues back to their root cause
✅ Commercial judgement on renewals and expansion
✅ An appetite for AI
What’s in it for you?
💷 Up to £15k bonus (retention + expansion)
🏡 Fully remote, with an office if you want one
🏥 Private health + pension
📈 A route to leading an AM team
From day one there’s dedicated time to learn the product and the support desk properly. After that you become the joined-up view across relationships that are a bit fragmented right now.
There aren’t many guardrails. If you like improving things, you’ll fit right in.
Starting January. Fancy a chat? Drop me a message.