Location: GreeceWork Model: Remote, Greece-basedEmployment Type: Full-timeLanguage Requirement: Italian and English About The RoleWe are hiring an Italian-speaking Customer Support Representative to join an international customer service project based in Greece.In this role, you will support Italian-speaking customers through phone and digital channels, assist with general inquiries, resolve customer issues efficiently, and provide a professional and positive customer experience.This is a remote position within Greece. Candidates may already be based in Greece or be open to relocating, with relocation support available Responsibilities<ul><li>Assist customers through phone and digital support channels</li><li>Respond to customer inquiries professionally and efficiently</li><li>Identify customer needs and provide accurate information</li><li>Resolve customer issues with empathy and a customer-focused approach</li><li>Escalate complex cases when necessary</li><li>Follow established procedures and quality guidelines</li><li>Maintain a high standard of customer experience</li></ul>These responsibilities generalize the project&apos;s actual phone/digital support, issue resolution, escalation, and quality-process duties without tying the post to the specific end client. Requirements<ul><li>Native-level or C1 Italian</li><li>B2 English or higher</li><li>Strong verbal and written communication skills</li><li>Comfortable using computers and digital applications</li><li>Customer-focused and solution-oriented mindset</li><li>Good communication and problem-solving skills</li><li>Able to work remotely from Greece</li></ul> The source specifically requires Italian at native/C1 level and English B2. Interested candidates are welcome to apply by submitting their updated CV in English to shofia.aula@cbtalents.org

Italian Customer Service Representative | Remote – Greece

Creatio is an AI CRM and workflow platform where people and AI agents work together &#x2014; with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We&#x2019;re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.&#x2019;s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We&#x2019;re Looking For We are seeking passionate, proactive, and results-driven Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB and Corporate segment clients across DACH, Benelux, Nordics markets, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table. You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we&#x2019;re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated. The role is based in Poland, remote. Responsibilities <ul><li>Maintain and develop long-term relationships with strategic customers of the Corporate &amp; Enterprise segment. </li><li>Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives. </li><li>Control and audit delivery processes in implementation projects for Corporate &amp; Enterprise customers, identify early red flags to prevent delivery and launch-related issues. </li><li>Help customers achieve their desired outcomes through product consulting, value realization, and high ROI. </li><li>Grow customer&apos;s portfolio through zero churn and active cross and up-sales. </li></ul>Requirements <ul><li>3+ years of experience working with global Enterprise or Corporate segment customers; </li><li>Fluent in English &#x2014; both verbal and written with executive-level communication. </li><li>Experience with CRM / ERP / Core systems / Low Code/No Code solutions / other corporate software; </li><li>Experience of managing or overseeing software implementation projects, or customization of corporate software; </li><li>Strong Customer-Centric Communication and Presentations Skills </li><li>Commercial acumen, including negotiation and renewal management </li><li>Excellent time management and efficiency skills </li></ul>What You Should Expect From Us <ul><li>Growth &amp; Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. </li><li>Flexibility &amp; Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. </li><li>Recognition &amp; Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. </li><li>Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. </li><li>Benefits &amp; Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.</li></ul>

Customer Success Manager (DE)

Creatio is an AI CRM and workflow platform where people and AI agents work together &#x2014; with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We&#x2019;re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.&#x2019;s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We&#x2019;re Looking For We are seeking passionate, proactive, and results-driven Customer Success Executive to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with Enterprise segment clients across DACH, France and South markets, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table. You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we&#x2019;re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated. The role is based in Poland, remote. Responsibilities <ul><li>Maintain and develop long-term relationships with strategic customers of the Corporate &amp; Enterprise segment. </li><li>Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives. </li><li>Control and audit delivery processes in implementation projects for Corporate &amp; Enterprise customers, identify early red flags to prevent delivery and launch-related issues. </li><li>Help customers achieve their desired outcomes through product consulting, value realization, and high ROI. </li><li>Grow customer&apos;s portfolio through zero churn and active cross and up-sales. </li></ul>Requirements <ul><li>5+ years of experience working with global Enterprise or Corporate segment customers; </li><li>Fluent in English and German &#x2014; both verbal and written with executive-level communication. </li><li>Experience with CRM / ERP / Core systems / Low Code/No Code solutions / other corporate software; </li><li>Experience of managing or overseeing software implementation projects, or customization of corporate software; </li><li>Strong Customer-Centric Communication and Presentations Skills </li><li>Commercial acumen, including negotiation and renewal management </li><li>Excellent time management and efficiency skills </li></ul>What You Should Expect From Us <ul><li>Growth &amp; Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. </li><li>Flexibility &amp; Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. </li><li>Recognition &amp; Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. </li><li>Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. </li><li>Benefits &amp; Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.</li></ul>

Customer Success Executive (DE)

Location: Remote (Work from anywhere in Greece) Contract: Full-Time, Indefinite / Long-Term Language: German (C1/Native) + English (B2+) Training Start Date: 23/10/2026 About The Project Join one of the world&apos;s leading online travel platforms, relied upon by millions of travelers worldwide to book flights, hotels, and holiday packages. As a German-Speaking Travel Support Specialist, you will be the trusted voice guiding travelers through every step of their journey&#x2014;before, during, and after their trips. If you love travel, problem-solving, and providing world-class customer service in a dynamic, international team, this role is for you! What You Will Do As the first point of contact for international travelers, you will deliver top-tier support via phone, email, and live chat. Your core responsibilities will include: <ul><li>Assisting travelers with flight, hotel, and package bookings, modifications, and cancellations.</li><li>Resolving inquiries regarding refunds, payment clarifications, and billing.</li><li>Managing travel-related issues and delivering effective service recovery with empathy and speed.</li><li>Supporting travel partners and extranet accounts with listing and reservation queries.</li><li>Responding to customer reviews and general destination inquiries.</li><li>Handling interactions primarily in German, with English overflow (volume varies based on daily demand). English is also used for internal tools, systems, and team communication. </li></ul>What We Are Looking For <ul><li>German: Fluent to native-level (C1 minimum) &#x2014; strong written and verbal communication skills.</li><li>English: B2+ proficiency (required for training, internal tools, and English-speaking overflow contacts).</li><li>Customer-centric mindset with empathy, active listening, and strong problem-solving skills.</li><li>Comfort working in a fast-paced, digital environment with multiple tools and screens.</li><li>Flexibility to work rotational shifts covering operational service hours (Monday to Sunday, 08:00 &#x2013; 00:00).</li><li>EU/EEA citizenship or a valid work permit for Greece. </li></ul>Compensation &amp; Benefits <ul><li>Base Salary: &#x20AC;1,300 gross / month (14 salaries per year under Greek labor law).</li><li>Performance Bonus: Up to 10% of monthly gross salary based on achievable KPIs.</li><li>Meal Allowance: Up to &#x20AC;100 / month via Edenred Ticket Restaurant card.</li><li>Paid Onboarding: 15 days of comprehensive, fully paid training on travel reservation systems, customer scenarios, and tools.</li><li>Work from Home Flexibility: Work remotely from anywhere in Greece with provided equipment/support.</li><li>Health &amp; Wellness: Private health insurance coverage + exclusive corporate employee discounts.</li><li>Personal Development: Free online Greek language courses and internal career mobility opportunities.</li><li>Culture: Certified Great Place to Work company with a diverse, inclusive, and international community. </li></ul>Relocation Support to Greece Relocating from abroad? We have you covered with two flexible options: <ul><li>Option 1: Full Relocation Package</li><ul><li>Paid flight ticket to Greece</li><li>2 weeks of paid hotel accommodation upon arrival</li><li>Real estate agency fees covered to help you find your permanent apartment </li></ul><li>Option 2: Flexible Relocation Package</li><ul><li>&#x20AC;250 relocation allowance</li><li>Real estate agency fees covered to secure your new home </li></ul></ul>Simple &amp; Fast Hiring Process <ul><li>Application Submission: Apply with your up-to-date CV in English.</li><li>Language Assessment: Quick online evaluation (German &amp; English).</li><li>Interview Round: Video call with our recruitment team.</li><li>Final Offer &amp; Welcome to the Team! </li></ul>

Travel Support Representative (German C1) – Remote in Greece

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we&apos;ve partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You&apos;ll work with our Chief Client Officerto help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let&apos;s see what it takes &#x1F49B; What you will do: <ul><li>Own the account. You&apos;ll be responsible for its commercial results, operations, and reputation. You&apos;ll run ops calls, monthly business reviews, and quarterly strategy sessions, and give client leadership an honest read of performance and risks</li><li>Negotiate on both sides. With the client, you&apos;ll agree on SLAs, KPIs, rates, and scope we can deliver, and you&apos;ll work with Legal and Finance on MSAs, SOWs, and amendments. Internally, you&apos;ll secure headcount, hiring priority, tooling, and training capacity</li><li>Turn requests into plans. You&apos;ll turn vague asks into scoped, costed, and staffed workstreams, push back when something doesn&apos;t add up, and handle hard conversations about missed SLAs, escalations, or requests we won&apos;t take on</li><li>Build and launch teams. You&apos;ll set up new teams from zero, including hiring, training, QA, reporting, and go-live, then hand them to a lead. You&apos;ll also grow language and time-zone coverage across our hubs as the client enters new markets</li><li>Create structure. You&apos;ll set up SOPs, escalation paths, QA criteria, knowledge base ownership, and shift handovers. After every serious miss, you&apos;ll run a root-cause review that fixes the process, not the person</li><li>Plan for the travel calendar. You&apos;ll prepare the team for peak seasons and disruptions, lead service recovery, and adapt support to the real guest journey</li><li>Lead through leaders. You&apos;ll build the team lead and supervisor layer, keep attrition and engagement on target, and grow at least one successor so the account keeps moving while you&apos;re offline </li></ul>What you need to succeed in this role: <ul><li>English at C1 level or above</li><li>Hands-on experience in hospitality, such as working in hotels, travel companies, OTAs, or booking platforms</li><li>2+ years leading operations, account management, service delivery, or customer success. This includes running 24/7 teams of 100+ people through team leads</li><li>A track record of growing accounts, such as launching a new service line or team, and building processes from close to nothing, including SOPs, QA, and escalations</li><li>Experience with peak-season planning, service recovery, and workforce management, including forecasting, scheduling, occupancy, and shrinkage</li><li>Confidence with CRM, helpdesk, and WFM tools such as Zendesk, Salesforce, Intercom, or Freshdesk</li><li>Real negotiation experience with client decision-makers</li><li>The ability to stay calm, organized, and decisive when you only have 70% of the information </li></ul>Benefits: <ul><li>Providing services during business hours;</li><li>Opportunity to cooperate fully remotely;</li><li>Inclusive international environment;</li><li>Compensation in USD;</li><li>Rewards for referring friends;</li><li>Balance between project workload and personal time, but also - internal health policy;</li><li>Responsive leadership interested in your growth and long-lasting cooperation;</li><li>Greenhouse conditions for self-development;</li><li>A culture built on trust, with no time-tracking requirements</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected </li></ul>You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn. So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Internal job code: 42K

(American English) Key Account Manager (EU, remote)

What Makes Cloudbeds Unique At Cloudbeds, we&apos;re not just building software, we&#x2019;re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers&apos; biggest challenges. Since our founding in 2012, we&apos;ve become the World&apos;s Best Hotel PMS Solutions Provider and landed on Deloitte&apos;s Technology Fast 500 again in 2024, but we&apos;re just getting started.&#xA0; How You&apos;ll Make an Impact: As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds&#x2019; mid-market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes.You will play a critical role in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high-touch customer experience. This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast-paced SaaS environment. Our Onboarding Project Management Team: Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together, review opportunities together, and embrace a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement. Every team member is valued and empowered to share feedback, ideas, and insights so we can learn, grow, and improve both as individuals and as a team. Team members who thrive here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while working closely with others to drive successful outcomes. What You Bring to the Team: <ul><li>Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management</li><li>Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations</li><li>Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle</li><li>Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps</li><li>Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction</li><li>Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams</li><li>Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success</li></ul> What Sets You Up for Success: <ul><li>Fluency in English and French at a business-professional level, both written and spoken</li><li>Minimum 4 years of experience in hotel operations or hotel management</li><li>At least 1 year of project management experience within a SaaS or customer-facing environment</li><li>Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization</li><li>Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment</li><li>Strong communication, relationship management, and customer-facing presentation skills</li><li>Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs</li></ul> Bonus Skills to Stand Out (Optional): <ul><li>At least 1 year of project management experience within a hospitality SaaS environment</li><li>Previous experience with customer implementation &amp; onboarding at a hospitality SAAS company</li><li>Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools</li></ul> What to Expect - Your Journey with Us Behind Cloudbeds&apos; revolutionary technology is a team of redefining what&apos;s possible in hospitality. We&apos;re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven&apos;t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we&apos;re not just watching the future of hospitality unfold &#x2013; we&apos;re coding it, designing it, writing it, and shipping it. If you&apos;re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.Learn more online at cloudbeds.com&#xA0;Company Awards: <ul><li>Best All-In-One Hotel Management System | HotelTechAwards (2025)</li><li>Overall 10 Best Places to Work | HotelTechAwards (2025)</li><li>Most Loved Workplace&#xAE; Certified (2024)</li><li>Top 10 People&#x2019;s Choice (2024)</li><li>Deloitte Technology Fast 500 (2024)</li></ul>Discover our Benefits: <ul><li>Remote First, Remote Always</li><li>PTO in accordance with local labor requirements</li><li>Monthly Wellness Fridays - enjoy an extra-long weekend every month</li><li>Fully Paid Parental Leave</li><li>Home office stipend based on country of residency</li><li>Professional development courses in Cloudbeds University</li><li>Access to professional development, including manager training, upskilling and knowledge transfer&#xA0;</li></ul>Everyone is Welcome - A Culture of Inclusion &#xA0;Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

Onboarding Project Manager - Europe

Who Boundless is We&#x2019;re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we&#x2019;ve aided over 100,000 individuals in their quest for U.S. residency.&#xA0;We&apos;re backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs&#x2019; foundation), Two Sigma Ventures, and Jerry Yang.&#xA0;Today, we are a dynamic growth-stage technology company with 400+ employees across the U.S, Europe and the Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success. What you&apos;ll do<ul><li>Liaise with our customers: Act as point of contact for our talents from all over the world during their relocation process, you&#x2019;ll address&#xA0; inquiries about visa processes, residence permits, paperwork, and more via chat through our platform (Intercom) and internal communication tools.</li><li>Follow and prepare guidelines: We have guidelines for processing tasks for different authorities, which need to be followed, updated, or created (under instruction, of course, so don&#x2019;t worry!).</li><li>Be on top of things: You&#x2019;ll coordinate appointments and expedite processes by contacting relevant authorities, facilitating the assembly of customer documents, and carrying responsibility for managing your own workload.</li><li>Support immigration and relocation projects: Contribute to projects related to immigration and relocation, including developing and maintaining processes, workflows, and guidelines as needed. </li></ul> What we are looking forYou&#x2019;ll thrive in this role if you have:<ul><li>Experience in managing immigration processes in Germany</li><li>Excellent communication skills in English, with a passion for engaging with people</li><li>Knowledge of additional European languages is a big plus!</li><li>A positive, curious attitude towards process changes, as we are advancing our scalable service setup - which you&#x2019;ll be invited to design with us together!</li><li>The ability to work independently, coupled with a high standard of your own output - reliability is key in our remote setup!</li><li>Ability to work across multiple platforms and tools, especially Intercom</li><li>A hands-on, efficient work ethic that gets things done; a proactive attitude to reach out in case of doubt or questions.</li><li>A natural flair for communication, finding joy in interacting with people.</li><li>A positive attitude in stressful situations, adept at handling multiple requests with patience.</li><li>A preference for working fully remotely in an international and multicultural environment. </li></ul> What We OfferAt Boundless, we offer:<ul><li>&#x20AC;25,000 - &#x20AC;29,000 gross/annually (depending on experience) + company benefits.</li><li>Work remotely across Germany, the Netherlands, Portugal, Spain, the UK, or the US.</li><li>Kit out your home office with a monthly budget for equipment, including a Macbook.</li><li>Benefit from statutory healthcare and perks.</li><li>Expand your knowledge and skillset with an annual learning &amp; development budget.</li><li>A work-life balance with access to Open Up, featuring coaching/counseling sessions annually, plus access to courses, digital resources, and roundtable discussions.</li><li>Make the most of our paid time off and parental leave, plus your birthday off.</li><li>Get to know your team during our company-wide events and international retreats. </li></ul>

Case Manager

Dein Wirkungsfeld Als Customer Service Consultant (all genders) verstehst du, was guten Service ausmacht, und bringst Menschen, Prozesse und Technologie zusammen, um ihn erlebbar zu machen. <ul><li>Als Customer Service Consultant begleitest du unsere Kunden souver&#xE4;n durch alle Phasen eines CX Service Projekts, von der Idee bis zum Rollout.</li><li>Du analysierst Service-Prozesse, entwickelst L&#xF6;sungskonzepte und &#xFC;bernimmst Verantwortung f&#xFC;r Beratung, Implementierung und Customizing.</li><li>Du optimierst und automatisierst Customer-Service-Prozesse, zum Beispiel auf Basis von Zendesk oder SAP Service Cloud, und &#xFC;bersetzt Anforderungen in technische L&#xF6;sungen.</li><li>In System-Evaluationen erarbeitest du mit unseren Kunden die beste, technologieunabh&#xE4;ngige L&#xF6;sung f&#xFC;r ihre Service-Prozesse.</li><li>Du konzipierst KI- und automatisierungsgest&#xFC;tzte L&#xF6;sungen, von Self-Service &#xFC;ber Agent-Assist bis zu agentenbasierten Workflows.</li><li>Du ber&#xE4;tst zu Best Practices, entwickelst Service-Strategien und positionierst Service als Werttreiber f&#xFC;r Kundenbindung und Wachstum.</li><li>Du begleitest die Einf&#xFC;hrung technisch wie menschlich und arbeitest eng mit cross-funktionalen Teams zusammen. </li></ul>Was Dich auszeichnet <ul><li>Nachweisliche Erfahrung in der Umsetzung und Konfiguration von Zendesk und/oder SAP Service Cloud, idealerweise erg&#xE4;nzt durch Know-how in weiteren CX-Plattformen wie Salesforce Service Cloud, Freshdesk oder ServiceNow.</li><li>Du verstehst Customer-Service-Prozesse ganzheitlich und kannst sie analysieren, hinterfragen und fundiert dazu beraten.</li><li>Du siehst Service als Werttreiber statt Kostenstelle und wei&#xDF;t, wie er auf andere Bereiche wirkt.</li><li>KI und Automatisierung im Service begreifst du als Gestaltungsraum f&#xFC;r Self-Service, Automatisierung und KI-Assistenz.</li><li>Themen wie IVR, Copilot-Service und Contact Center sind dir vertraut, ebenso KPIs wie CSAT oder First Contact Resolution.</li><li>Du hast ein Gesp&#xFC;r f&#xFC;r Change und Adoption, denkst unternehmerisch und bringst Erfahrung mit agilen Projektmethoden mit.</li><li>Kommunikationsst&#xE4;rke zeichnet dich aus, auch in projektkritischen Phasen bewahrst du einen k&#xFC;hlen Kopf, und du sprichst flie&#xDF;end Deutsch und Englisch. </li></ul>Darauf kannst Du Dich freuen <ul><li>Echter Gestaltungsspielraum: Du arbeitest an spannenden Service-Projekten bei namhaften Unternehmen im deutschsprachigen Raum.</li><li>Technologische Breite: Du arbeitest mit einem modernen, wachsenden Tech-Stack rund um Customer Experience.</li><li>Ein Team, das Expertise ernst nimmt: Keine starren Hierarchien, sondern gegenseitiges Lernen, pragmatisches Miteinander und eine Kultur, in der Unternehmertum und Fairness keine Floskeln sind.</li><li>Weiterentwicklung: Aktive F&#xF6;rderung im Bereich CX, Service und AI, weil wir in einer Welt arbeiten, die sich schnell ver&#xE4;ndert, und das als Chance sehen.</li><li>Flexible Arbeitsmodelle: Remote und vor Ort, so wie es zu dir und deinen Projekten passt.</li><li>Vision: Die M&#xF6;glichkeit, unsere Vision &#x201E;building the CX Powerhouse&#x201C; aktiv mitzugestalten. </li></ul>

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