FULLY REMOTE
We are seeking a proactive Student Support Officer to deliver world-class service throughout the student educational journey.
The Role at a Glance
As the first line of support, you will manage student enquiries, guide learners through their courses, and maintain seamless backend operations. This is a highly collaborative role reporting directly to the Learning Operations Manager.
Key Responsibilities:
- Student Enquiries: Manage the support inbox and ticketing system to provide clear, timely responses.
- Onboarding & Engagement: Welcoming new students, managing communications, and supporting engagement campaigns.
- Systems & Data: Maintain accurate student records across CRM and LMS platforms.
- Internal Coordination: Liaise with tutors, finance, and internal teams to resolve queries and schedule sessions.
What We Are Looking For:
- Proven experience in student support, customer service, or education administration.
- Exceptional communication and interpersonal skills.
- High confidence using digital tools, specifically CRM and LMS platforms.
- Top-tier organizational and problem-solving skills with strong attention to detail.