Highlights
- Young, friendly company
- £53,400 OTE (£36,000 base salary + £17,400 performance related bonuses)
- Generous holiday allowance
- Fully remote (UK based only)
We're on the lookout for a talented, organised Client Success Manager who's ready to take full ownership of client relationships, backed by detailed, hands on experience of Google Ads and Meta Ads.
The primary objective will be keeping our clients happy, informed and growing, so they stay with us for the long term. Our clients are mainly service based companies, and our campaigns generate high quality leads and appointments for them.
This role is all about client success. Our media buyers build and run the campaigns, and you own the relationship. To do that well, you'll need 3+ years of client management experience at an agency, plus 3+ years of detailed, hands on experience with both Google Ads and Meta Ads, so you can read an account, challenge the numbers and explain them in plain English.
About Tip-Top Media Co Ltd.
Our drive is simple: we strive to "deliver what we sell" and therefore this role will be perfect for you if you want the freedom to deliver great results, build great relationships and fundamentally keep our clients as profitable as possible.
Our focus is simply always on client success and client retention and we're looking for someone who cares about those two things as much as us.
At Tip-Top Media Co, we pride ourselves on bringing strategy and creative execution together. This role is a real pathway to professional growth, offering valuable skills and experience. If you're ready to be part of an innovative team that values creativity and strategic thinking, we look forward to having you on board.
Joining Tip-Top Media Co means saying goodbye to the daily commute and dreary office workspaces, and becoming part of a dynamic agency focused on growth. Our remote working culture underlines our commitment to flexibility and work life balance, ensuring you have the freedom to work in a way that suits you best. As a key member of our team, you won't find any monotonous routines here. We're all about innovative strategies and making real connections with our clients.
Embrace the freedom of remote working and become a key player in our results focused digital marketing agency.
What You'll Be Doing:
- Work closely with our Head of Delivery (and Co-Founder) and wider delivery team to make sure every client gets great results and great service.
- Act as the main point of contact for your own portfolio of clients, through WhatsApp, calls and email.
- Handle client onboarding and offboarding, setting expectations and agreeing what success looks like from day one.
- Manage client relationships, including regular updates, monthly reporting and strategy presentations.
- Work alongside our media buyers on campaign performance across Google and Meta ads, reviewing results and making sure client KPIs are met.
- Audit new Google Ads and Meta accounts with the team. Having a solid knowledge of both platforms allows you to spot the areas for improvement.
- Understand tracking via Google Tag Manager and Analytics well enough to spot when something isn't right.
- Dive deep into campaign analytics (Google Analytics & Google Ads) to understand performance and turn it into clear insights for clients.
- Collaborate with the wider team to create compelling campaigns, creatives and content that converts.
- Recommend additional services when they'll help a client grow.
- Stay up to date with the latest paid advertising trends and platform updates. Who are your favourite people to keep up to date with on new trends and industry insights?
- Coordinate and manage multiple clients at once, ensuring deadlines are met and quality is maintained.
- Contribute to the development of our agency's best practices and processes.
Key Requirements
- Experience: 3+ years in a client management role at a digital marketing agency. 3+ years of detailed, hands on experience running lead gen focused Google Ads campaigns (other PPC campaigns also desired), and 3+ years running lead gen focused Meta campaigns.
- Client Management: Proven ability to build strong client relationships, act as their primary point of contact, handle onboarding/offboarding and be OBSESSED with their satisfaction.
- Data Driven: Strong analytical skills, using performance data to give clients clear insights and push for better results.
- Organisational Skills: Able to manage multiple clients and campaigns simultaneously, ensuring timely communication and results.
- Creative Problem Solver: Ability to proactively address client issues and work with the team to adjust campaigns, offering new ideas to improve outcomes.
- Upselling & Strategy: Confident in recommending additional services or strategies to improve client results.
- Technical Expertise: Proficiency in Google Analytics, Google Tag Manager, Google Ads and Meta.
- Communication:*Excellent verbal and written communication, with a strong focus on customer service and expectation setting. Also great internal communication: never be afraid to ask for help or be willing to help other team members troubleshoot an issue.
- Remote Working: Comfortable with the scope of a full time, remote position, meeting deadlines and maintaining routine. Based in the UK and available Monday to Friday, 9:00 to 17:30.
Perks of the Job
💰 Pay & Performance Bonuses – £53,400 OTE (£36,000 base salary + £17,400 performance related bonuses linked to client satisfaction).
🌱 Ongoing Development – Our senior team are always ready to pass on their knowledge for you to develop your career. We also offer additional training to ensure you reach your full potential.
🚀 Growth – You'll play an essential role in a rapidly expanding UK based digital marketing agency.
💼 Diverse Portfolio – Work on a variety of dynamic and challenging projects for a range of clients.
📊 Impactful Work – Your work will have a direct influence on our clients' growth. You will no longer just be a cog in a machine; your input really matters.
👩💻 Work Remotely – Work remotely on a Monday to Friday basis. Plus 33 days leave per annum (inc UK bank holidays).
🏆 Recognition – We celebrate achievements and give credit where it's deserved. This could be extra commission or maybe a voucher for a cheeky takeaway.
🎉 Team Events – We like to reward our team by organising social gatherings. They are not mandatory but can be a great way to get to know your colleagues in a fun environment. We are partial to an online quiz event where the top prize is a £75 voucher!
🍎 Free Fruit – Just joking!
If this all sounds good to you, then we look forward to receiving your application.
- (No recruitment agencies at this time please)