Merchannt Support Specialist &#x2013; Digital Services | Remote AustraliaCareer Opportunity | Merchant Services &amp; Business SupportWork Arrangement: Remote &#x2013; AustraliaPosition Type: Full-Time or Part-TimeExperience: Entry Level &#x2013; Training AvailableRemuneration (AUD / Month)Full-Time: $4,500&#x2013;$6,200 | 38 hours per weekPart-Time: $2,500&#x2013;$3,500 | 20 hours per weekFigures are before tax. Superannuation is paid separately.Eligibility: Applicants must currently live in Australia and have valid Australian work rights.Role SummaryOur recruitment team is working with a partner organisation to identify suitable candidates for a Merchant Support Specialist position.The role involves providing practical assistance with merchant service activities, maintaining organised business information and supporting the smooth handling of everyday operational requests.Individuals with administrative, customer service or general business support backgrounds may find this opportunity particularly suitable.Areas of FocusMerchant Communication<ul><li>Handle standard service enquiries and provide clear information.</li><li>Assist with follow-ups on outstanding merchant requests.</li></ul>Operational Administration<ul><li>Process routine service documentation.</li><li>Maintain organised electronic files and activity records.</li></ul>Service Coordination<ul><li>Monitor assigned support tasks and update their progress.</li><li>Work with relevant departments to address operational matters.</li></ul>Candidate ProfileWe welcome applications from individuals who demonstrate:<ul><li>Professional communication and interpersonal skills.</li><li>Confidence with everyday computer applications.</li><li>Accuracy when working with digital information.</li><li>Effective time management and organisational ability.</li><li>A dependable approach to independent work.</li></ul>Prior experience in merchant services is not mandatory.Employment Highlights<ul><li>Remote work opportunities within Australia.</li><li>Full-time and part-time positions available.</li><li>Job-specific onboarding and training.</li><li>Support from an established operations team.</li><li>Opportunities to build practical business support experience.</li></ul>Selection &amp; ApplicationThis recruitment process is being coordinated on behalf of our partner organisation.Candidates may apply directly through LinkedIn by submitting an updated resume.<ul><li>Applications will undergo an initial eligibility and suitability review. Selected candidates will be referred to the partner company&apos;s recruitment team for further assessment and information about the employment opportunity.</li></ul>

Merchannt Support Specialist (Australia Only)

Love leading people, solving problems and keeping operations running smoothly? This could be the opportunity you&apos;ve been waiting for!We&apos;re partnering with a well-established travel business looking for an experienced Reservations Team Leader to take ownership of a busy reservations team, drive performance and ensure an exceptional experience for travel agents and customers.This is a fantastic opportunity to combine your travel industry knowledge with your leadership skills, all while enjoying the flexibility of a fully remote working arrangement! The OpportunityYou&apos;ll play a key role in leading, supporting and developing the reservations team, ensuring daily operations run efficiently and bookings are managed accurately and within deadlines.Your responsibilities will include:<ul><li>Leading, motivating and developing a team of reservations professionals.</li><li>Managing workloads, delegating tasks and keeping daily operations on track.</li><li>Overseeing booking activity, shared inboxes and team workflows.</li><li>Providing guidance and support with complex bookings, escalations and operational challenges.</li><li>Coaching team members through regular one-on-ones, feedback and development plans.</li><li>Identifying ways to improve processes, productivity and the overall agent experience.</li><li>Monitoring reporting, spreadsheets and agent portal bookings.</li><li>Ensuring high standards of accuracy, customer service and operational efficiency.</li></ul> What We&apos;re Looking ForWe&apos;re keen to hear from travel professionals who have a strong reservations background and genuinely enjoy leading and bringing out the best in people.Ideally, you&apos;ll have:<ul><li>A minimum of 3 years&apos; experience within the travel industry (retail, wholesale or inbound).</li><li>Previous Team Leader or supervisory experience within travel reservations or operations.</li><li>Strong knowledge of travel reservations, booking processes and supplier relationships.</li><li>Good destination and product knowledge.</li><li>Excellent communication, organisation and time management skills.</li><li>The ability to manage competing priorities and thrive in a fast-paced environment.</li><li>Strong attention to detail and confidence using booking systems, spreadsheets and reporting tools.</li><li>A natural ability to lead, coach, motivate and inspire a team.</li><li>A proactive, solutions-focused attitude with a genuine passion for customer service.</li></ul> What&apos;s in It for You?<ul><li>$80,000&#x2013;$85,000 + Super</li><li>Work From Home &#x2013; enjoy the flexibility of a remote role!</li><li>Take ownership of a reservations team and make the role your own.</li><li>Work with an established and respected travel business.</li><li>Supportive management team and collaborative working environment.</li><li>A varied leadership role where you can make a genuine difference.</li><li>Opportunity to develop your leadership career within the travel industry.</li></ul> Interested? Let&apos;s Talk!If you&apos;re an experienced travel leader ready to step into a new leadership role without the daily commute, we&apos;d love to hear from you! Apply now or contact Bree at Travel Trade Recruitment for a confidential discussion.&#x1F4DE; (02) 9119 8744&#x1F4E7;bree@traveltraderecruitment.com.auPlease note: Applicants must have previous travel industry experience and full Australian working rights.

Reservations Team Leader

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Billing Support Specialist based in Australia. As a Billing Support Specialist, you will play an essential role in delivering a seamless billing experience for customers across international markets. You will manage a wide range of billing-related inquiries, helping technical customers resolve payment issues, invoice discrepancies, and account-related questions. Working closely with customers and internal engineering teams, you will investigate complex cases and ensure timely, effective resolutions. Beyond day-to-day support, you will identify recurring issues and recommend improvements to internal workflows, tools, and customer-facing processes. You will also contribute to product quality by helping reproduce technical issues, develop test cases, and strengthen testing coverage. This opportunity is ideal for a customer-focused professional who enjoys problem-solving and working in a fast-paced, globally distributed, asynchronous environment. You will have the autonomy to take ownership of your work while contributing to a product used by a growing international developer community. Accountabilities Responsibilities In this role, you will take ownership of customer billing inquiries while collaborating with technical and business teams to improve support operations. Your main responsibilities will include: <ul><li>Provide timely initial responses to customer support requests covering billing questions, pre-sales inquiries, usage optimization, and payment disputes. </li><li>Investigate and troubleshoot customer-specific billing issues, including failed payments, outstanding invoices, and payment extension requests. </li><li>Triage incoming support cases and guide customers toward relevant documentation, previous solutions, code examples, and technical resources. </li><li>Escalate complex issues to the appropriate engineering or business teams when additional expertise or intervention is required. </li><li>Identify opportunities to develop, adopt, or improve internal tools that increase support efficiency and streamline workflows. </li><li>Recognize recurring customer issues and share insights that can contribute to product improvements and better billing experiences. </li><li>Reproduce technical issues and create test cases to support troubleshooting and improve test coverage, where applicable. </li><li>Collaborate with the Billing Engineering team and other stakeholders to ensure effective communication and resolution of customer concerns. </li></ul>Requirements The ideal candidate is an experienced customer support professional with a strong understanding of billing processes and the ability to communicate effectively with technical customers. The following qualifications and skills are expected: <ul><li>At least 2 years of experience in customer support, including providing billing support to technical customers. </li><li>Excellent written and verbal communication skills, with fluency in English. </li><li>Ability to explain technical concepts and billing-related issues clearly to both technical and non-technical audiences. </li><li>Experience working with asynchronous communication practices and globally distributed teams. </li><li>Strong analytical and troubleshooting skills, with the ability to investigate issues and identify appropriate solutions. </li><li>Ability to work independently, navigate ambiguity, and adapt quickly in a fast-paced environment. </li><li>Strong organizational skills and the ability to manage multiple support cases while maintaining responsiveness and attention to detail. </li><li>Familiarity with SQL is considered a plus. </li><li>Experience reproducing technical issues, creating test cases, or improving test coverage is an additional advantage. </li></ul>Benefits <ul><li>Fully Remote Work: Work from anywhere in the world, with a WeWork membership or co-working allowance to support your preferred working environment. </li><li>Equity Ownership (ESOP): Receive company equity so you can share in the organization&apos;s long-term growth and success. </li><li>Technology Allowance: Access a dedicated budget to purchase equipment such as a laptop, monitor, headphones, and other tools needed to work effectively. </li><li>Health Benefits: Comprehensive health insurance coverage, with 100% of employee premiums and 80% of dependent premiums covered, regardless of location. </li><li>Annual Team Off-Sites: Participate in yearly company-wide gatherings in a different city, offering opportunities for collaboration, connection, and team building. </li><li>Flexible Working Arrangements: Benefit from an asynchronous work culture that gives you autonomy over your schedule and daily priorities. </li><li>Professional Development: Receive an annual education allowance to invest in courses, books, conferences, and other learning opportunities. </li></ul>How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role&apos;s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Billing Support Specialist

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality &amp; compliance, pharmacovigilance, medical information, and R&amp;D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners&#x2019; most high-profile drug and device programs. This role is for a native-level Korean speaker based in Australia with full rights to work (citizen or permanent resident). The Korean Multilingual Medical Information Specialist is responsible for providing a high-quality Medical Information service in respect of designated clients/products. Essential Functions Include <ul><li>Providing a high-quality medical information enquiry handling service by anwering technical questions in respect of designated products in an accurate, confident and professional manner. Enquiries may be received via phone, letter, email and fax.</li><li>Complying with the specific Working Practices which have been agreed with designated clients as well as following processes which may be documented in Client Instructions/other documentation.</li><li>Ensuring that tasks are completed within the deadlines documented in the agreed ProPharma Standard Operating Procedures (SOPs) and Working Practices (WPs).</li><li>Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma SOPs and WPs.</li><li>Translating English documents into the target language or vice versa, and delivering these translated responses either on the phone or in writing.</li><li>Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.</li><li>Logging all enquiries handled in an accurate, comprehensive and timely fashion in to Enquiry Handling Systems.</li><li>Liaising with Medical Information Assistants to ensure data received from clients is saved on file in a timely manner where applicable.</li><li>Ensuring that any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations as described in ProPharma SOPs.</li><li>Maintaining awareness of, and ensuring compliance with, the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry. Quality Assurance</li><li>Maintaining quality in all areas of the job, particularly reporting of Adverse Events, Product Quality Complaints and logging enquiries into Enquiry Handling Systems.</li><li>Performing quality checks on Adverse Events, Product Quality Complaints, correspondence to ensure accuracy in all areas of the job.</li><li>Quality checking translations in line with the translation SOP.</li><li>Performing additional tasks within the Company as delegated by the Manager.</li><li>Having a good working knowledge of, and to comply with, the SOPs of ProPharma.</li><li>Complying with the Company&#x2019;s health and safety policies.</li><li>Ensuring the Confidentiality Statement within the Contract of Employment is adhered to at all times in respect of the data and property of ProPharma, its clients and employees of the business. </li></ul>Qualified Candidates Must Have <ul><li>A degree in a life science or pharmacy, or equivalent.</li><li>Mother tongue in target language (Korean).</li><li>Fluent in English.</li><li>Strong translation skills.</li><li>Able to work within a team in an open and professional manner.</li><li>Excellent written and oral communication skills and computer literacy.</li><li>Sound planning, prioritising and organisational skills. Showing an effective workload management system and meeting deadlines.</li><li>Able to take responsibility for work allocated (ensuring tasks are followed through to completion).</li><li>Accuracy and attention to detail.</li><li>Able to understand and follow processes. </li></ul>We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed. ***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

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