**Make a Real Impact in Mental Health and WellbeingWork from home | Flexible, dynamic role | Be part of something bigger** At Mindstar, we’re leading the way in workplace wellbeing and mental health solutions across Australia. As a national leader in the industry, we’re renowned for our innovative programs that help people and organisations like Woolworths Group and AIA thrive. From leadership & wellbeing coaching to crisis response services and training, Mindstar offers tailored solutions that genuinely make a difference. Now, we’re looking for a passionate Customer Care Partner to be the vital link in delivering our world-class service. **Why Join Mindstar?**

*   Flexibility of Work 100% from home
*   Be part of a fast-growing, innovative company in a meaningful industry
*   Enjoy comprehensive training, coaching, and leadership support

**About The RoleAs our Customer Care Partner, you’ll:**

*   Act as a trusted first point of contact for customers and clients
*   Provide empathetic, professional support to clients when processing and scheduling referrals —many of whom may be navigating challenging mental health or wellbeing circumstances
*   Triage referrals based on sensitive information, including risk of harm
*   Build strong relationships with our Mindstar Coach team
*   Support smooth program delivery and provide crucial business support
*   Collect data and feedback to support vital reporting and client updates
*   Provide administrative support including managing phone calls and email inboxes, updating/creating resources and overseeing all aspects of virtual office management

Your work will ensure every client and stakeholder receives world-class Mindstar care, contributing to a journey of wellbeing and resilience for all. **What You’ll Bring**

*   3+ years in a dynamic administration/program management role (Corporate Health is a bonus!)
*   Experience supporting others facing mental health and wellbeing challenges (MHFA training is a bonus!)
*   Experience in intake and/or triage of referrals highly desirable
*   Exemplary customer service skills
*   Proven ability to build and nurture strong client relationships, with a focus on trust and long-term partnership
*   Hands-on experience with data collection, processing and reporting
*   A demonstrated passion for emerging technologies, specifically AI, with a proactive mindset towards applying these innovations
*   Experience with M365 (incl Power BI), Google Workspace, XERO and Canva
*   Experience working in remote or virtual teams

**About You**

*   A genuinely all-round good human (non-negotiable!)
*   Infectiously innovative, creative and curious
*   Exceptional attention to detail, accuracy and professionalism
*   A confident and effective communicator with emotional awareness—especially under pressure
*   Able to critically analyse situations and find solutions
*   Agile and flexible, thriving in a fast-paced, dynamic environment
*   Located on the east coast of Australia with a private, quiet space to work
*   Ability to work 8.30am - 5pm AEST all year round, adjusting for daylight savings as required

**What We Offer**

*   A culture of wellbeing, trust, and fun
*   An inclusive, diverse, and progressive team
*   On-the-job training and coaching
*   The opportunity to make a real difference to people’s lives

**PLEASE READ - How To Apply**

*   Submit your resume and cover letter as one document - Applications will be reviewed as they are received.
*   Shortlisted candidates will be invited to a short screening call via MS Teams
*   Applications close 13 June 2025 unless a suitable candidate is found prior

**Don’t miss your chance to join Mindstar and help redefine mental health and wellbeing across Australia.**

Customer Care Partner

Why join us? **💙 Do work that matters.** We’re pioneering AI technologies that help raise the standard of healthcare for millions of people every day. **🌏 Well-funded and global, backed by world-class investors** including Aware Super, Blackbird Ventures, Skip Capital and Horizons Ventures. Harrison.ai’s total capital raised to date exceeds US$240 million. **🌟Work with a bunch of awesome, genuine people** who are passionate about what they do. 💻 **Flexible and remote-friendly working** 🚀**Make a real impact.** You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on the big hairy projects – and to make a real difference. **🌱Grow your career with us.** We’re big believers in lifelong learning. You’ll be given a $1000 personal L&D budget, plus opportunities for internal mobility to grow your career. **🙌 Market-leading parental support** including 16 weeks gender-neutral paid parental leave and $10,000 support for egg or sperm freezing. **About Your Role** _**Note:** As part of the global support team, there will be an expectation to participate in an on-call roster or rostered shifts to ensure delivery of 24/7 support coverage._ As a Support Engineer within Annalise.ai you are responsible for providing exceptional Level 2 customer support, triaging issues, performing upgrades, and ensuring cases are managed in a timely and effective manner. This position will contribute significantly to our mission of scaling medical predictions globally to improve patient outcomes and make a positive impact worldwide. You will play a critical role in delivering high-quality customer support, managing upgrades, and triaging incoming customer technical issues, feedback, and complaints to the appropriate teams and workflows. **What You'll Do**

*   Provide Level 2 technical support, managing customer technical issues, and escalating as necessary to relevant internal teams,
*   Perform customer software upgrades in a timely and effective manner,
*   Triage all incoming customer technical issues, feedback, and complaints, and route them to the appropriate workflows and teams,
*   Triage and provide support to cross functional teams for internal project work,
*   Take ownership and manage customer cases, ensuring strict case management, and adhering to customer SLAs,
*   Monitor and report on support activity against customer SLAs, maintaining a focus on efficiency and high-quality outcomes,
*   Deliver solutions to both technical and non-technical users, ensuring clarity and effective communication,
*   Maintain close communication with customers regarding ongoing support tasks, managing expectations, and ensuring customer satisfaction,
*   Troubleshoot and diagnose customer issues using available resources, such as documentation, knowledge base articles, and internal support tools,
*   Document troubleshooting steps, problem resolution processes, and root cause analysis for customer issues,
*   Work closely with internal teams, including engineering, product, and quality, to resolve complex issues and maintain customer satisfaction,
*   Drive continuous improvement in the support process by identifying opportunities for enhancements in workflow, systems, and tools, and
*   Adhere to all GDPR, HIPAA, PHI, ISO, and relevant regulatory guidelines.

**What You Bring**

*   Results-driven with a strong dedication to delivering outstanding support services,
*   3+ years of experience in healthcare informatics and/or medical imaging informatics technologies,
*   Experience with Linux operating systems,
*   Familiarity with customer support case management tools (e.g., Salesforce Service Cloud, Jira),
*   Experience with healthcare information protocols, standards, and systems (e.g., HL7, DICOM, PACS, EHR, and RIS),
*   Excellent verbal and written communication skills, and
*   Self-motivated with the ability to work independently, with a high level of self-discipline and attention to detail.

**Nice To Haves**

*   Computer science degree or similar discipline desirable,
*   Familiarity with AWS and VMWare (certifications preferable),
*   Experience with healthcare workflow engines (e.g., MIRTH),
*   Experience with containerization platforms (e.g., Docker, Kubernetes),
*   Strong customer engagement and relationship-building skills,
*   Demonstrated organizational, analytical, and decision-making skills, and
*   Ability to handle multiple concurrent tasks/activities and meet customer expectations.

**What We’re About**   We're problem solvers, redefining what’s possible in healthcare through AI Technology. Our mission is to urgently scale global healthcare capacity, using AI automation to elevate the care clinicians can provide. The end goal is to raise the standard of healthcare for millions of patients every day. Yes, we’re a technology company and yes, we’re leveraging the latest AI technologies, but people are at the heart of everything we do. Since 2019, Harrison.ai and its ventures have scaled rapidly to 200+ employees worldwide with Harrison.ai’s total capital raised to date exceeding US$240 million. Our AI software has helped to create more lives through IVF, as well as enabling faster, more accurate diagnosis of medical images via our Annalise.ai suite of products. Soon, we’ll be helping with early cancer detection in pathology though our newest joint venture, Franklin.ai. _**And we’re just getting started.**_ A role with Harrison.ai means you’ll be a part of our unique model – giving you access and opportunity to do impactful work across a range of healthcare domains. Help us shape the future of AI in healthcare. And most importantly, help us make a real difference in people’s lives. What's next? If you’re inspired by what we're up to, please apply now and we'll be in touch soon.   _We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. We’re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you._

Support Engineer | AU

**Company Description**

*   Enjoy remote working with Australia’s #1 most recognised brokerage
*   Pre-qualified customer appointments booked for you
*   Loan processing support provided - don’t waste time on admin!

Partner with Aussie to grow your own thriving mortgage broking business, and join some of our brokers earning over $300K in annual commissions. In 1992, Aussie was born - taking on the big banks, bringing competition to the home lending industry, and revolutionising the Australian mortgage market forever. Fast forward to today, and Aussie is the largest retail mortgage broking network in the country and Australia’s #1 most recognised mortgage brand, with over 220 stores and 1000 brokers nationwide! When you join Aussie, you join a brand on a mission to change the way Australians experience home lending - for good. Over the past 30 years, we’ve helped more than 1 million Australians achieve their home ownership dreams, and supported countless brokers in building thriving businesses. With more home loans being settled by brokers than ever, and our market share continuing to grow, we’re looking to expand our family and help more Australians build thriving mortgage broking businesses with Aussie. **Job Description** Our Aussie mobile brokers work remotely and flexibly, supporting customers in a way that works for both parties - that usually means over the phone or via video appointment, but may also mean catching up face-to-face in a mutually convenient location from time to time. Regardless, you can say goodbye to office mandates and long commutes! Our broker’s businesses are powered by the industry’s #1 technology platform and backed by the leading broker value proposition in market. Aussie brokers benefit from pre-qualified customer appointments booked into their diaries and also receive loan processing support. This adds significant capacity back to our brokers, allowing them to focus on what they do best - interacting directly with customers and focusing on income generation instead of wasting time on cold leads and unnecessary admin. **This Is a Self-employed, Commission-based Opportunity, Where You Will**

*   field pre-qualified customer appointments booked for you by our in-house sales associates
*   provide customers with lending solutions
*   use the Aussie tech platform to liaise with our centralised Client Solutions team who will take care of loan processing and most of the home loan admin on your behalf
*   connect with your community and build referral networks for your business

**Qualifications** To make the most of this opportunity, you will need:

*   A Certificate IV in Finance and Mortgage Broking - if you don’t have a Cert IV, our team can connect you with a provider
*   At least 12 month’s experience in mortgage broking, home lending, or banking
*   A strong desire to help Australian’s achieve their home ownership dreams
*   The drive and determination to build a thriving mortgage broking business

**Additional InformationWhat’s in it for you?** This self-employed opportunity gives you the chance to build your very own thriving mortgage broking business, where you’re in complete control of your income. Our top 50 brokers are currently earning over $300K in commissions annually! **To Help Fuel Your Income Growth, You Will**

*   have pre-qualified customer appointments booked into your diary
*   receive loan processing support
*   have access to the #1 home loan platform in the industry, with pioneering features designed to accelerate your productivity and expedite your business growth
*   receive access to ongoing learning and training opportunities
*   benefit from personalised sales and business planning support from a dedicated sales mentor
*   have access to regular professional and social networking opportunities with our 1300-strong broker network
*   enjoy legitimate progression opportunities. Our industry leading Pathways Program is seeing our brokers and team members build lucrative careers and sustainable financial futures.

**If you’re ready to help Australians secure their property dreams, while building a successful future of your very own, we want to hear from you! Apply today and someone from our friendly team will be in touch soon.** Alternatively, reach out to Ashley.Mejia@lendigroup.com.au for more information.

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