
          <p><strong>About Our Client:</strong></p><p>The organization operates in the online education sector, specializing in providing intensive, specialized training through virtual bootcamps. It focuses on emerging technologies and skills such as data science, cloud computing, and programming, addressing the need for workforce upskilling in a transforming global economy. The program serves over two million professionals and 2000 corporate clients across 150 countries, offering immersive learning experiences including live virtual classes and collaborative support.</p><p><br></p><p><strong>About the Opportunity:</strong></p><p>The CUSTOMER SUPPORT ASSOCIATE role supports learner engagement and success by proactively guiding enrolled learners through their educational programs. The position acts as a primary contact to encourage participation, address learner concerns, and ensure timely completion, contributing directly to learner satisfaction and program effectiveness.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Conduct regular outbound communications to welcome learners and remind them of key classes and milestones.</li><li>Engage with inactive or at-risk learners to identify challenges and offer assistance.</li><li>Provide clear and empathetic guidance throughout the learning journey.</li><li>Document learner interactions and updates in the CRM system.</li><li>Coordinate with internal teams to meet learner needs.</li><li>Collect and relay learner feedback to enhance the learning experience.</li><li>Manage learner feedback and testimonials.</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>1&#x2013;2 years experience in customer support or learner engagement roles.</li><li>Strong verbal and written communication skills with a friendly phone presence.</li><li>Self-motivated with a learner-focused approach and attention to detail.</li><li>Ability to multitask, prioritize, and work independently in a remote environment.</li><li>Experience with CRM tools such as Salesforce or HubSpot is advantageous.</li><li>Availability to work Eastern Standard Time hours, 8 AM to 4 PM.</li></ul><p><br></p><p><strong>Pay Range and Compensation Package:</strong></p><ul><li>$45,000 to $50,000 base salary per year.</li><li>Benefits include 401(k), medical, dental, and vision insurance.</li></ul><p><br></p><p><strong>Benefits &amp; Perks:</strong></p><ul><li>Medical insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>401(k)</li></ul><p><br></p><p><strong>Equal Opportunity Statement:</strong> Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.</p><p><br></p><p><strong>Note:</strong></p><p>RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.</p>
        

Customer Support Associate

<div class="content-intro">
<h3>About Katch</h3>
<p>Katch is a leading healthcare technology company specializing in payment coordination. We partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors, helping our clients reduce costs and improve operational efficiency. We are building a growing team that thrives in a fast-moving environment. We look for curious, resourceful problem-solvers who are comfortable working across priorities, navigating ambiguity, and using technology to deliver results. Ideal candidates are collaborative, eager to learn, and energized by improving how work gets done.</p>
</div><h3>Job Summary</h3><div>TheSr. Customer Care Professional serves as the primary point of contact for customers regarding potential third-party liability inquiries. This role is responsible for handling inbound calls, assessing customer needs, resolving issues, documenting interactions, and delivering high-quality customer service while meeting productivity and quality standards. The position requires strong communication, problem-solving, and computer navigation skills, as well as the ability to work effectively in a fast-paced, team-oriented environment.</div><h3>Responsibilities</h3><ul>
<li><div>Serve as the primary customer contact for inbound and outbound inquiries related to potential third-party liability and subrogation matters.</div></li>
<li><div>Conduct professional interviews to gather, verify, and document information regarding accidents, injuries, insurance coverage, and related claims.</div></li>
<li><div>Assess customer needs and determine appropriate next steps using established business processes and guidelines.</div></li>
<li><div>Research and resolve customer inquiries while maintaining a high level of accuracy and professionalism.</div></li>
<li><div>Utilize multiple computer systems simultaneously to review, document, and update case information during customer interactions.</div></li>
<li><div>Ensure timely, accurate, and complete documentation of all customer contacts.</div></li>
<li><div>Maintain compliance with HIPAA, privacy regulations, and company policies.</div></li>
<li><div>Meet or exceed established productivity, quality, attendance, and schedule adherence expectations.</div></li>
<li><div>Identify process improvement opportunities and provide feedback to leadership to enhance customer experience and operational performance.</div></li>
<li><div>Collaborate with internal departments and business partners to resolve customer concerns and support recovery initiatives.</div></li>
<li><div>Assist with training, guidance, or mentoring of less experienced team members as needed.</div></li>
</ul><h3>Job Qualifications</h3><ul>
<li><div>High school diploma or GED</div></li>
<li><div>1+ years of customer service experience resolving customer issues, or one year of office experience using telephone and computer systems as primary work tools</div></li>
<li><div>Authorization to work in the United States</div></li>
<li><div>Availability to work a full-time schedule during operating hours (10:30am-7:00pm CST) </div></li>
<li><div>Proficiency with Windows-based applications and the ability to learn new systems and technologies</div></li>
<li><div>Ability to navigate multiple applications while speaking with customers</div></li>
<li><div>Strong verbal and written communication skills</div></li>
<li><div>Demonstrated customer service, relationship-building, and problem-resolution abilities</div></li>
</ul><div class="content-conclusion">
<p><strong><em>LOCATION ELIGIBILITY REQUIREMENT:  </em>This position offers remote work flexibility for candidates who reside in one of our eligible hiring states: Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan. Due to this location requirement, applicants must be located in and legally authorized to work from one of these states at the time of hire and throughout their employment.</strong></p>
<h3>Benefits</h3>
<ul>
<li>Comprehensive medical, dental, and vision coverage</li>
<li>Wellness program with resources for healthy living</li>
<li>Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings </li>
<li>Tuition reimbursement opportunities</li>
<li>Generous PTO so you can recharge</li>
<li>Paid holidays and sick time</li>
<li>Leave options to support life’s biggest moments</li>
<li>Life and Disability insurance through Unum</li>
<li>Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection)</li>
<li>Employee Assistance Program (EAP) for free, confidential counseling and support</li>
<li>Remote work options available for many roles</li>
<li>Flexible schedules in select positions</li>
</ul>
<p>For more information about Katch, visit.</p>
<h3>Equal Employment Opportunity at Katch</h3>
<p>Katch is an equal opportunity employer and is committed to providing equal employment opportunity to all applicants and employees. We do not discriminate on the basis of race, color, ancestry, religion, sex (including pregnancy), national origin, age, disability (physical or mental), genetic information, sexual orientation, gender identity or expression, marital status, citizenship, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.</p>
<p>Katch participates in E‑Verify as required by applicable law.</p>
<p>In accordance with applicable state and local laws, Katch does not inquire about an applicant’s salary history during the recruitment process.</p>
<p>If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our recruiting team.</p>
<p>For information on how we collect and use personal data, please review our Privacy Notice at </p>
</div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Sr. Customer Care Professional

<div class="content-intro">
<p><a href="https://himalayas.app/companies/maven-clinic">Maven Clinic</a> is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, <a href="https://himalayas.app/companies/maven-clinic">Maven Clinic</a> has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com</p>
<p><strong>An award-winning culture working towards an important mission –  <a href="https://himalayas.app/companies/maven-clinic">Maven Clinic</a> is a recipient of over 30 workplace and innovation awards, including: </strong></p>
<ul>
<li>TIME 100 Most Influential Companies (2023, 2026)</li>
<li>Fortune Change the World (2024)</li>
<li>CNBC Disruptor 50 List (2022, 2023, 2024)</li>
<li>Fortune Best Workplaces for Millennials (2024)</li>
<li>Fortune Best Workplaces in Health Care (2024)</li>
<li>Fast Company Most Innovative Companies (2020, 2023)</li>
<li>Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)</li>
</ul>
</div><h3>About the Role:</h3><p>Maven is looking for a full-time Senior Care Support Associate to join our Care Support team. Senior Associates are the backbone of our specialized support operations — they bring deep product knowledge, ownership over complex workflows, and a commitment to delivering exemplary care to members and providers alike.</p><p>This role sits within our tiered support model at Tier 2 (Specialized) and above. In addition to handling nuanced member inquiries, Senior Associates take on cross-functional responsibilities including AI quality assurance, bug triage, and emerging work streams as Maven's support capabilities evolve.</p><p>Our Care Support team supports Maven members 7 days a week. The shifts we’re hiring for are listed below in ET.</p><ul>
<li>Monday - Friday, 8:30am - 5pm ET </li>
<li>Tuesday - Saturday, 8:30am - 5pm ET weekdays, 9am - 5:30pm ET Saturday </li>
<li>Sunday - Thursday, 8:30am - 5pm ET weekdays, 9am - 5:30pm ET Sunday </li>
</ul><h3>What You'll Do:</h3><ul>
<li>Serve as first point of contact and deliver exemplary service to our members and providers through multiple channels, including messaging, phone and live chat</li>
<li>Support members in enrollment, clinic and pharmacy coordination, and booking appointments with providers</li>
<li>Apply deep product, partnership, and benefits knowledge to navigate nuanced care needs and resolve member escalations</li>
<li>Handle specialized support workstreams including verification calls, Maven partnership inquiries, and clinic support questions</li>
<li>Support quality assurance processes across Maven products, identifying improvement opportunities and surfacing trends to managers and team leads</li>
<li>Assist with bug identification and triage in coordination with operations and product teams, surfacing technical issues with clear documentation</li>
<li>Participate in service recovery processes and contribute to Voice of the Customer feedback loops</li>
<li>Mentor and support junior associates through knowledge sharing and collaborative problem-solving</li>
</ul><h3>What You'll Bring:</h3><ul>
<li>2+ years of experience in high-volume customer service settings</li>
<li>Experience providing support via phone, live chat, and messaging</li>
<li>Experience in the health tech, fertility benefits, or insurance space</li>
<li>Strong written and verbal communication skills with a high degree of empathy</li>
<li>Strong organizational skills, attention to detail, and the ability to independently manage multiple workstreams</li>
<li>Comfortable adapting to shifting priorities in a fast-paced, remote environment</li>
<li>Experience supporting specialty medications, chronic condition programs, or pharmacy coordination preferred, not required </li>
<li>Experience with QA processes or reviewing support interactions for quality preferred, not required </li>
<li>Experience working with Zendesk, Slack, and Google Workspace preferred, not required </li>
<li>Comfort learning and using AI-assisted tools as part of your daily workflows preferred, not required </li>
<li>Experience working in a tiered support or escalation-focused environment preferred, not required </li>
</ul><p>The base salary range for this role is $55,000 - $65,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.</p><p><strong>This role requires active work authorization in the US.</strong></p><p>Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WA, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work.</p><div class="content-conclusion">
<p class="p1">At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.</p>
<h3>Benefits That Work For You</h3>
<p>Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:</p>
<ul>
<li>Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.</li>
<li>Whole-self care through wellness partnerships</li>
<li>Hybrid work, in office meals, and work together days </li>
<li>16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)</li>
<li>Annual professional development stipend and access to a personal career coach through Maven for Mavens</li>
<li>401K matching for US-based employees, with immediate vesting</li>
</ul>
<p><strong>These benefits are applicable to <a href="https://himalayas.app/companies/maven-clinic">Maven Clinic</a> Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. </strong></p>
<p>Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. <a href="https://himalayas.app/companies/maven-clinic">Maven Clinic</a> interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). <a href="https://himalayas.app/companies/maven-clinic">Maven Clinic</a> will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving <a href="https://himalayas.app/companies/maven-clinic">Maven Clinic</a> please notify us at: . For general and additional inquiries, please contact us at . </p>
</div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

Senior Care Support Associate


          <strong>The Ideal Candidate<br><br></strong>As a Bilingual Remote Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.<br><br><strong>Position Benefits<br><br></strong><ul><li>40% off employee discount at all Genesco retail locations and online.</li><li>Advancement opportunities within the first 6 months of employment.</li><li>Weekly pay</li><li>Dental, Life, Medical, and Vision coverage and insurance.</li><li>401K Contribution program.</li><li>Journeys and Genesco Scholarship programs.</li><li>Tuition and Student Loan Repayment assistance.</li><li>Employee Assistance &#x2013; Mental Health, Financial Planning, and Legal Advice. <br><br></li></ul><strong>Job Responsibilities<br><br></strong><ul><li>Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns. </li><li>Foster strong customer relationships to enhance retention and loyalty. </li><li>Work cross-functionally with internal teams to ensure seamless customer experience. </li><li>Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance. </li><li>Serve as a brand ambassador by upholding company values and delivering outstanding service. </li><li>Apply coaching, feedback, and training to enhance performance and customer satisfaction. </li><li>Ensure the security and privacy of customer information. </li><li>Perform additional duties as required to support business operations. <br><br></li></ul><strong>Job Requirements<br><br></strong><ul><li>High school diploma or GED. </li><li>1-2 years of customer service or retail experience preferred. </li><li>Strong verbal, written, and interpersonal communication skills. </li><li>Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations. </li><li>Proficiency in learning and using new software applications. </li><li>Excellent problem-solving and conflict resolution skills. </li><li>Strong attention to detail and ability to multitask effectively. </li><li>Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding. </li><li>Fluent in English with strong typing skills (must meet minimum words-per-minute requirement). </li><li>Bilingual proficiency in Spanish. <br><br></li></ul><strong>Work From Home Requirements</strong>  <br><br><ul><li>Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality. </li><li>Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.</li><ul><li>Tablets and Chromebooks are not permitted. </li></ul><li>RAM: Minimum of 16 GB. </li><li>Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup). </li><li>Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours. </li><li>Web Camera: Integrated or external webcam. </li><li>Mouse: External mouse required. </li><li>Cell Phone: Must have Wi-Fi capability and a charger. </li><li>Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.</li><ul><li>Minimum speed: 50 Mbps download / 5 Mbps upload. </li><li>Recommended speed: 100+ Mbps download / 10+ Mbps upload. </li><li>Test your speed at www.speedtest.net. </li><li>You must pass the official system test at www.networktest.twilio.com using Google Chrome. </li></ul><li>Power: Devices must remain charged at all times to avoid work disruptions. </li><li>Verification: All equipment and internet access are your responsibility and will be verified during onboarding.</li></ul>
        

Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)


          <p>About Our Client</p><p>This organization operates a K-12 school designed for dedicated student-athletes seeking rigorous academics alongside advanced athletic development. The program uses an accelerated learning model that covers twice the material in two hours each day, allowing students to dedicate their afternoons to high-level training supervised by former professional and Division 1 athletes.</p><p><br></p><p>About the Opportunity</p><p>The <strong>Customer Support Rep</strong> serves as the primary point of contact for families, managing inquiries through Zendesk. This role ensures parents receive clear, timely responses and thorough issue resolution while maintaining a professional and supportive communication style. The position is essential for building positive family relationships and maintaining efficient support operations.</p><p><br></p><p>Responsibilities</p><p>&#x2022; Manage the parent support queue in Zendesk, responding promptly and routing issues as needed.</p><p>&#x2022; Provide clear and complete answers to questions regarding schedules, billing, academics, athletics, and campus logistics.</p><p>&#x2022; Resolve problems thoroughly by coordinating with internal teams and keeping parents informed through closure.</p><p>&#x2022; Escalate issues appropriately with all necessary context.</p><p>&#x2022; Maintain Zendesk organization by tagging tickets, updating macros, and identifying recurring issues.</p><p>&#x2022; Communicate warmly and professionally in all parent interactions.</p><p><br></p><p>Requirements</p><p>&#x2022; 2&#x2013;3 years of experience in a Zendesk-based support role, including knowledge of macros and triggers.</p><p>&#x2022; Excellent written English with clear, warm, and professional communication.</p><p>&#x2022; Background in customer- or family-facing support, with the ability to handle high-volume inquiries and sensitive conversations.</p><p>&#x2022; Strong judgment under pressure and the ability to understand and address underlying concerns effectively.</p><p>&#x2022; Comfortable using AI tools to assist with drafting responses and managing repetitive tasks.</p><p>&#x2022; Highly organized and reliable, with strong follow-through and proactive communication.</p><p>&#x2022; Availability to work full-time during U.S. Central Time business hours.</p><p>&#x2022; Fully remote setup with reliable internet and a quiet workspace; location is open globally.</p><p><br></p><p>Preferred Qualifications</p><p>&#x2022; Experience supporting schools or youth programs.</p><p>&#x2022; Bilingual English/Spanish skills.</p><p>&#x2022; Zendesk Support Administrator certification.</p><p><br></p><p>Pay Range and Compensation Package</p><p>&#x2022; <strong>$25 per hour</strong></p><p><br></p><p>Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.</p><p><br></p><p>Note:</p><p>RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company&#x2019;s career page or ATS.</p>
        

Customer Support Rep


          <p><strong>About Our Client:</strong></p><p>This organization operates in the telehealth sector, focusing on improving access to healthcare through a network that includes partner clinics. It addresses challenges in patient care navigation by providing individual-focused solutions and support. Based in Salt Lake City, Utah, the team is growing nationally and aims to transform how patients receive care.</p><p><br></p><p><strong>About the Opportunity:</strong></p><p>The CUSTOMER SERVICE REPRESENTATIVE role is crucial for providing direct support to patients as they navigate their healthcare journeys. This position serves as the initial point of contact, delivering compassionate and efficient communication to enhance patient experience. It contributes to the organization&apos;s mission by ensuring smooth interactions and coordination among clinical, pharmacy, and fulfillment teams.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly and professionally to patient inquiries via phone, email, chat, and text.</li><li>Assist with account questions, order updates, and treatment navigation.</li><li>Coordinate with internal teams to maintain a seamless patient experience.</li><li>Document all customer interactions accurately in internal systems.</li><li>Resolve issues empathetically while maintaining high customer satisfaction.</li><li>Meet performance goals related to response times, quality, and patient experience.</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>At least 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy.</li><li>Strong verbal and written communication skills.</li><li>Effective problem-solving abilities and attention to detail.</li><li>Ability to work efficiently in a fast-paced, remote environment.</li><li>Proficient multitasking with a positive, professional demeanor.</li><li>Competency with computers and customer support platforms.</li></ul><p><br></p><p><strong>Pay Range and Compensation Package:</strong></p><ul><li>Hourly pay range: $20 to $22 per hour.</li></ul><p><br></p><p><strong>Benefits &amp; Perks:</strong></p><ul><li>Health insurance.</li><li>Dental insurance.</li><li>Vision insurance.</li><li>Fully remote position.</li><li>Paid time off and company holidays.</li><li>Opportunities for career growth within a rapidly scaling company.</li></ul><p><br></p><p><strong>Equal Opportunity Statement:</strong> Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.</p><p><br></p><p><strong>Note:</strong></p><p>RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.</p>
        

Customer Service Representative – Remote


          Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <strong>Customer Care Specialists</strong> based out of our Waltham, MApharmacy. This is a full-time position.<br><br>The following shifts are available:<br><br>11:30AM- 8:00PM EST Monday through Friday<br><br><strong>This is a remote work from home position with training at the Waltham pharmacy. </strong> Customer Care Specialists at Onco360 w ill work with the sales team and providers in monitoring all customer care issues.<br><br><strong>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</strong><strong>s.<br><br></strong>A career with us is more than just a job. It&apos;s an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.<br><br>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.<br><br><strong>Starting salary from $23.00 an hour and up<br><br></strong><strong><strong>Sign-On Bonus: </strong>$5,000 for employees starting before </strong><strong>December 31st, 2026.<br><br></strong>We offer great benefits including:<br><br><ul><li>Medical; Dental; Vision</li><li>401k with a match</li><li>Paid Time Off and Paid Holidays</li><li>Tuition Reimbursement</li><li>Company paid benefits &#x2013; life, and short and long-term disability<br><br></li></ul>Customer Care Specialist Responsibilities:<br><br><ul><li>Manages the customer care escalations email workflow.</li><li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li><li>Work all address exception reports given by the VP of pharmacy operations.</li><li>Report to the customer care manager any items that may cause escalations not to be completed.</li><li>Have knowledge of CPR+ and billing claim responses.</li><li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li><li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li><li>Work all projects that are assigned by the customer service manager<br><br></li></ul>Position Qualifications for Customer Care Specialist:    <br><br><ul><li>Education/Learning Experience</li><ul><li>High School Diploma required; Bachelor&apos;s degree preferred</li></ul><li>Work Experience</li><ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li></ul><li>Skills/Knowledge</li><ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li><li>Work independently with little to no guidance</li></ul><li>Licenses/Certifications</li><ul><li>Required: Pharmacy Technician State License/Registration (per State Board of Pharmacy)</li><li>Required: National Pharmacy Technician Certification (CPhT via PTCB/NHA)</li></ul></ul>
        

Pharmacy Technician - Customer Care Specialist

<div class="content-intro"><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"></div></div><p>You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up.</p><p>If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team! </p><h3>Essential Responsibilities</h3><h3>What you'll do:</h3><ul>
<li>  As a Customer Care Specialist II you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic and professional approach</li>
<li>  Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution </li>
<li>  Develop and maintain product, process and technical knowledge related to services</li>
<li>  Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience</li>
<li>  Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance</li>
<li>  Other duties as assigned</li>
</ul><div class="content-conclusion"><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text">
<p><strong><a href="https://himalayas.app/companies/verra-mobility">Verra Mobility</a> Values<br>An ideal candidate for this role naturally works in alignment with the <a href="https://himalayas.app/companies/verra-mobility">Verra Mobility</a> Core Values:</strong></p>
<ul>
<li><strong><strong>Own It.</strong>We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.</strong></li>
<li><strong><strong>Do What’s Right.</strong>We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.</strong></li>
<li><strong><strong>Choose Courage Over Comfort.</strong> We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.</strong></li>
<li><strong><strong>Win Together.</strong> We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.</strong></li>
</ul>
<p><strong><em>With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. <a href="https://himalayas.app/companies/verra-mobility">Verra Mobility</a> Applicant Privacy Notice</em></strong></p>
<p><strong><a href="https://himalayas.app/companies/verra-mobility">Verra Mobility</a> is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. </strong></p>
<p><strong>.</strong></p>
</div></div></div></div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>

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