Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today! At **UnitedHealthcare** , we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start **Caring. Connecting. Growing together.** As a Provider Advocate, you'll play a crucial role in the healthcare industry by serving as the primary point of contact for healthcare providers. Your responsibilities include resolving issues efficiently, often on the first call, and providing support through various channels like calls and chats. You'll need to navigate multiple systems, collaborate with internal partners, and promote self-service digital tools to enhance provider satisfaction. Success in this role is measured by metrics such as first call resolution rate, provider satisfaction scores, and efficient issue resolution time. This dynamic position requires excellent multitasking, effective communication, and a deep understanding of healthcare processes. This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35 AM – 7: 05 PM CST. It may be necessary, given the business need, to work occasional overtime, weekends, and / OR some holidays. We offer 11 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm EST from Monday - Friday (subject to change based on trainer availability). **Training will be conducted virtually from your home.** 100% attendance is a must during training period. If you are located in Ohio, you will have the flexibility to work remotely\* as you take on some tough challenges. Review this video to learn more about telecommuting (https://uhg.video.uhc.com/media/t/1\_tq68lgsj) with UHG. **Primary Responsibilities**

*   Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
*   Service Providers in a multi-channel environment including call, dual chats, and email as required.
*   Quickly and appropriately triage contacts from healthcare professionals (i.e. physician offices, clinics, billing offices)
*   Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
*   Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
*   Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
*   Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
*   Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications**

*   High School Diploma / GED OR equivalent work experience
*   Must be 18 years of age OR older
*   1+ years of customer service experience with analyzing and solving customer’s concerns
*   Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
*   This position involves handling provider calls OR concurrent chats, with an expected volume of 50 - 70 calls / chats daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
*   Ability to work full-time (40 hours/week), Monday - Friday for any hours between 10:35 am - 7:05 pm CST. It may be. It may be necessary, given the business need, to work some holidays, weekends, and / OR overtime based on business need

**Preferred Qualifications**

*   Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools
*   Health care experience and knowledge of healthcare terminology

**Telecommuting Requirements**

*   Reside within Ohio
*   Ability to keep all company sensitive documents secure (if applicable)
*   Required to have a dedicated work area established that is separated from other living areas and provides information privacy
*   Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills**

*   Proficient in multi-tasking, including managing multiple conversations simultaneously
*   Skilled in quickly resolving calls and messages, effectively preventing escalated complaints
*   Time management skills
*   Emotional intelligence and empathy
*   Active listening and comprehension abilities
*   Written communication skills
*   Problem-solving, organizational, and interpersonal skills
*   Track record of consistently achieving quality and productivity standards
*   Typing speed greater than OR equal to 35-40 WPM (words per minute) with accuracy of 90%
*   All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy  

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._ \_ \_ _UnitedHealth Group_ _i_ _s_ _an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._ _UnitedHealth Group_ _is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._ #RPO

Provider Customer Service Call and Chat Representative - Remote in OH

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today! A National Energy Company is interested in hiring Customer Service Representatives to their team in a fully remote capacity. These positions are looking for candidates with experience in Call Center Environments. **Description**

*   Answer incoming customer telephone calls and log all calls
*   Work across multiple programs and phone lines and ability to transfer calls
*   Promote participation in energy efficiency programs that the customer may qualify for
*   Address and resolve customer inquiries, regarding products, services, billing, etc.
*   Establish and maintain positive working relationships with customers by ensuring a high level of customer service
*   Address and resolve customer complaints and make recommendations
*   Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer
*   Follow-up on customer calls not immediately resolved
*   More duties as assigned

**Skills & Qualifications**

*   High School diploma or equivalent
*   1-2 years of previous customer service experience

Pay and Benefits The pay range for this position is $19.00 - $21.00/hr. **Requirements** Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

*   Medical, dental & vision
*   Critical Illness, Accident, and Hospital
*   401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
*   Life Insurance (Voluntary Life & AD&D for the employee and dependents)
*   Short and long-term disability
*   Health Spending Account (HSA)
*   Transportation benefits
*   Employee Assistance Program
*   Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 13, 2025. **About TEKsystems And TEKsystems Global Services** We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Care Associate - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Conduent, is seeking professionals. Apply via Lensa today! Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Customer Service Representative$16.00/ HourlyPaid TrainingEquipment ProvidedFull-time With Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best!   **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

*   $16.00 per hour pay rate (bi-weekly pay)
*   Paid Training with Equipment provided.
*   Full-time schedule (40 hrs. a week)
*   Career Growth Opportunities
*   PerkSpot- Employee discount program
*   Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

**About The Role**

*   Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
*   Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
*   Accurately document enrollment requests, status changes, complaints, and grievances
*   Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
*   Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
*   Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

**Requirements**

*   Basic understanding of a call center environment in a customer service role and quality monitoring processes.
*   Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
*   Ability to problem solve through analysis and ongoing feedback.
*   Achieve results through knowledge, empathy, and commitment.
*   Ability to work with people of diverse backgrounds.
*   High School diploma or GED
*   Background and drug screening required.

**States That Are Not Applicable For This Position**

*   AK, CA, HI, MA, IL, MT, NY
*   Metro Areas: MN- Minneapolis, IL, NY - NYC
*   OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met
*   Puerto Rico

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $16.00 per hour. \*\* \*\* #Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

Remote - Customer Service Representative

**Who is Signpost?** Signpost is a fast-growing SaaS platform that helps home service providers, like plumbers, electricians, and HVAC technicians, manage customer communications more effectively. Our platform enables businesses to instantly respond to inquiries, organize conversations, and improve customer satisfaction. We're looking for passionate service professionals to help us represent our clients' brands. We are hiring multiple: **Call Center AgentsRemoteMultiple Shift OptionsStarting Hourly Pay Rate: $17.00/hourWho are you?** Your energy comes from interacting with customers and your positivity is contagious. Since you are a creative problem solver, you welcome the occasional complex call and love supporting a wide variety of inbound inquiries each day. And, as a master multi-tasker, you thrive in a high-volume call environment and can leverage technology and scripts so you never miss the chance to make a customer happy. **What's the role about?** As a member of our Live Receptionist team, you'll be the first point of contact for our clients' customers, ensuring every call is handled with professionalism and care. Your role will involve answering calls, managing appointments, and providing exceptional customer service that reflects positively on our clients' brands. **What are the day-to-day responsibilities?**

*   Be the first point of contact for our client's customers.
*   Handle a high volume of incoming calls (180+) with a positive and professional demeanor, ensuring each caller receives a timely response.
*   Accurately record and document caller information.
*   Manage time effectively to balance high call volumes with the need to provide thorough and satisfactory resolutions to each caller.
*   Work closely with team members and supervisors to ensure a cohesive and supportive work environment, sharing insights and feedback for process improvements.
*   Follow established scripts and company guidelines to ensure consistent and accurate communication while maintaining a personalized approach.
*   Meet weekly KPIs.

**What are the qualifications?**

*   Clear and effective communication with customers; call or contact center experience is a plus.
*   Enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change.
*   Ability to demonstrate good judgment and be the advocate for our customers.
*   A dedicated and reliable professional who loves to contribute to a team.
*   General comfort level with technology, preferably Google Suite (Docs/Sheets/Gmail).
*   Ability to type 40 WPM.

**A reliable, dedicated internet source and distraction free work environment is a must.US applicants only with an employment residence in any one of the following states:Arizona, California, Colorado, Georgia, Illinois, Indiana, Kentucky, Louisiana, Michigan, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Texas, Utah, and WashingtonWhat are the Schedule Requirements?Before you apply, please review the below to make sure that your availability allows for the following:**

*   Initial training will be held over the course of the first 2 weeks of employment, weekdays only, from 7:00 a.m. – 2:30 p.m. PST with a start date of Tuesday, July 1st, 2025.
*   Seeking applicants who can then transition from the training schedule to any of the following or similar shifts (all times in PST):

*   3:30am - 12:00pm PST, Saturday through Wednesday
*   7:30am - 4:00pm PST, Friday through Tuesday
*   10:30am - 7:00pm PST, Tuesday through Saturday
*   1:00pm - 9:30pm PST, Monday through Friday
*   Your post-training schedule will be confirmed as a part of your formal employment offer.
*   Full attendance during your initial 2 weeks of training is required.
*   Part-time options can be made available - Let us know in your application if you can only work part-time.
*   We operate 24/7/365. Shift volumes are driven by our customers' ongoing business needs, so we are looking for individuals who can accommodate schedule modifications that align with operational needs.

**Why work for us?**

*   Competitive wages; Starting at hourly pay rates of $17.00/hour
*   Competitive benefits including Medical, Dental, Vision, 401k for our full-time employees.
*   Paid Time Off (PTO).
*   Remote working environment and company-provided computer equipment.
*   Work for, and be surrounded by, talented professionals who will help you thrive in your role.

**What is our hiring process?** Our hiring process allows you to meet your coaches and managers along the way. Here are the steps we'll take together:

*   Introductory Phone Call w/ People Team Contact
*   Virtual Interview w/ Director of Call Center
*   Final Virtual Interview
*   Offer Discussion
*   Final Offer for Employment

We can't wait to meet you! **How to Apply:** Signpost hopes to hire great people and offer them the opportunity to showcase their abilities. We encourage you to apply for this role if you feel you can be a strong contributor and are looking for a chance to optimize your passion for serving customers in a growth environment. Please submit your resume and application below. **Check us out atwww.signpost.com**

Call Center Agent - Remote

**About Ontra** Ontra is the global leader in AI legal tech for private markets. Powered by industry-leading AI, data from 1M+ contracts, and a global network of legal professionals, Ontra's private markets technology platform streamlines and optimizes critical legal and compliance workflows across the full fund lifecycle. Ontra’s purpose-built solutions automate contracts, streamline obligation management, digitize entity management, and surface insights. Trusted by more than 800 global GPs, investment banks, law firms, and advisors - including nine of the top ten PEI-ranked firms worldwide - Ontra helps firms focus on what’s important to them. **Our Culture** Ontra is a remote-first company that values the power of connection. We find innovative ways to stay connected, both virtually and in person. By promoting ownership, inspiring creativity, and championing collaboration, Ontra enables you to shape your impact and growth. Our commitment to innovation extends beyond our technology; it’s embedded in our culture, and AI plays a crucial role in everything we do. Our culture is one where belonging is the cornerstone of every interaction, rooted in acceptance and respect for all. Our commitment to inclusion begins at the application process, ensuring a fair and equitable hiring experience that values the unique contributions you bring from day one. **About the Role** Ontra is seeking a **Customer Care Associate** reporting to our Senior Manager, Customer Care on our Customer Success team. For this job, we are currently only hiring candidates based in Arizona, Minnesota, Tennessee, and Utah. We're looking for someone excited to empower customers by delivering exceptional support, providing timely solutions, and sharing expert product knowledge. If you are an analytical and creative problem-solver who thrives on finding solutions in the face of challenges, and excels in customer service by empathetically addressing needs and ensuring positive experiences, we’d love to get to know you! **What You’ll Do**

*   **Customer Support:** Provide timely and personalized assistance to customers, legal network, and team members through ticket systems and, when necessary, via live calls or Zoom meetings.
*   **Product Knowledge:** Develop a comprehensive understanding of company products to address customer inquiries and troubleshoot issues effectively.
*   **Project Participation:** Participate in project work that aligns with and supports the company's Objectives and Key Results (OKRs).
*   **Empowerment:** Equip customers with the necessary tools and information to fully utilize the value of the products, enhancing their overall experience.
*   **Collaboration:** Work closely with other departments to ensure consistent and accurate support and to share insights that benefit the organization.

**What You’ll Bring**

*   **Experience:** At least one year of customer/product support within a tech company or comparable experience
*   **Self-Starter**: Comfortable working remotely. Enthusiasm for an agile working environment.
*   **Communication Skills:** Strong verbal, written, and interpersonal communication abilities.
*   **Customer Interaction:** Ability to communicate confidently and empathetically with customers, demonstrating a passion for providing support.
*   **Collaborative Problem Solving:** Employ analytical skills to address everyday challenges by: deconstructing tasks into manageable components, assessing various courses of action, and formulating practical and efficient resolutions.

**Pay Transparency** Ontra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below. Additionally, all positions are eligible for unit-based equity grants. Some positions may be eligible for additional compensation, such as commission or other variable compensation structures, which is not included in the below base pay range. If you are selected to participate in our interview process, your Talent Acquisition Partner will share more details about the total compensation package for the role. Base Pay Range $45,000—$63,000 USD **Hiring Locations** We currently hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs. **United States** _Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington_ **APAC** _Hong Kong_ **EMEA** _United Kingdom_ **Benefits Snapshot**

*   Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
*   Twice yearly team offsites for in-person collaboration
*   Paid flexible time off policy
*   Paid parental leave and benefits
*   Employer-supported retirement contributions, varying by country
*   Monthly phone and internet reimbursement
*   Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
*   Various options for medical, dental, and vision insurance

**Travel** Occasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need. **Inclusivity** Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact people@ontra.ai. **Personnel Privacy Notice:** View here. _Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location._ _Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place._ #BI-Remote

Customer Care Associate

**Become a part of our caring community and help us put health first** The Customer Success Agent is responsible for member retention through active engagement with high-risk members. The Customer Success Agent work assignments are often straightforward and of moderate complexity. Humana’s Customer Success Agents are our members’ trusted partners in navigating healthcare. In this role, you’ll provide guidance and solutions to ensure a positive member experience, from explaining plan benefits to resolving issues around disenrollment or dual eligibility. You’ll work cross-functionally with care teams, sales agents, and customer service to support and retain members throughout their healthcare journey.

*   This position requires you to have a current and valid Health Care Sales License in your current state of residence. You will not qualify for this position without a Health Care Sales License.

We welcome candidates with diverse professional backgrounds! Here Is What We Need Your Help With:

*   Deliver a high level of professionalism and empathy with every inbound and outbound consumer phone interaction.
*   Actively listens to identify member needs and suggest available plans, resources, and/or service, which may include enrollments into other plans.
*   Simplify and clearly explain plan benefits, claims, and coverage communications.
*   Ask thoughtful questions to uncover social determinants of health and broader member needs.
*   Support member retention and engagement goals by educating and guiding members through complex decisions.
*   Contribute feedback and insights to test-and-learn and proactive outreach initiatives.

Additional Information

*   Department Hours – Shift could fall between the business hours of 7:00 am to 11:00 pm local time. Hours are subject to change based on business needs
*   Training Hours – Training will start day one of employment and run the first 6 weeks with a schedule of 10:30 am to 7:00 pm EST. Attendance is vital for success

Required Qualifications **Use your skills to make an impact**

*   Active resident Health insurance license for your state of residence (based on the resident state’s Department of Insurance requirements)
*   Flexibility - Ability to work a flexible schedule, including overtime, nights and weekends as needed to meet business demands (see additional details below under Work At Home Requirements)
*   2+ years of experience working in a virtual environment
*   2+ years professional experience in navigating multiple computer tools/systems/screens
*   2+ years of Medicare customer service experience or sales experience (virtual/telephonic preferred)
*   Demonstrated ability to understand and explain Medicare benefits and address the unique needs of Medicare and duel-eligible members
*   All Humana associates approved for the Home or Hybrid Home/Office work styles are required to self-provide wireless, wired cable or DSL access to the internet at the connectivity speeds required by the company to successfully perform their job with the exception of associates who live or work from home in the state of California, Illinois, Montana, or South Dakota. Connectivity requirements are detailed below.

Preferred Qualifications

*   Prior call center experience
*   Prior success in Medicare Product Sales or member retention roles
*   Prior Sales (any industry) experience
*   Experience navigating SALESFORCE CRM or similar customer relationship management systems
*   Proven ability to collaborate cross-functionally to resolve complex member issues
*   In addition to English, proficiency in additional languages; ability to read, write, and speak without limitations or assistance.
*   Bachelor’s Degree

Additional Information

*   Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Language Proficiency Assessment (LPA) in that language(s) and English as provided and required by the Federal Government.

**Humana Perks:**      Full time associates enjoy:  

*   Base salary 
*   Medical, Dental, Vision and a variety of other supplemental insurances  
*   Paid time off (PTO) & Paid Holidays 
*   401(k) retirement savings plan
*   Tuition reimbursement and/or scholarships for qualifying dependent children
*   And much more! 

Social Security Task: Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into the application at Humana’s secure website. Virtual Pre-Screen: As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes. Work At Home Connectivity Requirements To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

*   At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
*   Wireless, Wired Cable or DSL connection is suggested.
*   Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership. (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)

**_Travel_** _While this is a remote position, occasional travel to Humana's offices for training or meetings may be required._ Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $48,900 - $66,200 per year Description Of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Customer Success Agent

**Career-defining. Life-changing.** At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career **About This RoleAvailable Shifts:**

*   Sunday - Thursday 1:30pm - 10pm CST (3)
*   Sunday - Thursday: 10am - 6:30pm CST (2)
*   Tuesday - Saturday: 10am - 6:30pm CST
*   Monday - Friday: 3pm - 11pm CST
*   Monday - Friday: 1:30pm - 10pm CST
*   Tuesday - Saturday: 1:30pm - 10pm CST

**Job Overview:**  The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients. **ShiftResponsibilities:** 

*   Answer inbound calls in our Contact Center
*   Provide an estimate of the potential patient responsibility based upon the benefits coverage
*   Make outbound phone calls to patients to discuss payment options
*   Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
*   Update records with complete patient and insurance information
*   Assist and cross train in other departments as business needs dictate during critical times
*   Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
*   Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
*   Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
*   Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
*   Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
*   Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
*   Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

**Required Qualifications**

*   High school diploma or equivalent
*   3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
*   Experience working in a high-volume Contact Center environment
*   Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred
*   Strong verbal and written communication skills
*   Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
*   Strong evidence of great customer service via phone, e-mail, fax or web modalities
*   Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
*   Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

**Preferred Qualifications**

*   Bachelor's Degree or relevant experience
*   Experience with health insurance, benefits investigations, and reimbursement
*   Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
*   Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

**Location:** Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. **Estimated Pay Range** $20.19 - $25.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com **About IRhythm Technologies** iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all. **Make iRhythm your path forward. Zio, the heart monitor that changed the game.**

Customer Care Advocate

Lensa is the leading career site for job seekers at every stage of their career. Our client, Justworks, is seeking professionals. Apply via Lensa today! Customer Support Advocate, Employees (Remote) Remote - U.S.A. Apply Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values (https://www.justworks.com/careers#values) If this sounds like you, you’ll fit right in. Who You Are You are focused on and committed to helping people. You treat others with care and empathy, and assume the best intentions in others. You love to break down complicated concepts into simple terms and solve problems. You are a smart, motivated self-starter looking to learn a lot and join a fast growing company with a top notch culture. The Customer Support team at Justworks is in charge of leading all customer service inquiries, no matter how big or small. Our team represents all of Justworks, we take responsibility and ownership of our customer’s concerns, and we actively drive issues to resolution. We believe a positive team is the strongest unit, and we strive to make ourselves and each other better. We are the experts our customers rely on, and a crucial part of the overall Justworks service offering. In this role you will support the worksite employees (WSEs) of our small business customers on a variety of inquiries related to timecards, paychecks, benefits, the Justworks product, and other HR related matters. This is a fast-paced and challenging role, but also incredibly rewarding due to the positive impact we have on our customers, their employees, and their businesses. Please note: We are currently hiring for a 12pm-9pm EST shift, Monday-Friday If hired, you will be expected to attend mandatory virtual training \[paid\] from 9am-6pm EST Monday-Friday for approximately 4 weeks prior to moving over to your shift schedule. Your Success Profile What You Will Work On

*   Manage inbound inquiries from our small business customers’ employees via phone, email, or chat
*   Provide expert-level support to customers around Justworks' continually expanding product and service offerings including our software, benefits, payroll, compliance, and HR
*   Assist WSEs with eligibility and enrollment in benefits and perks including Medical, Dental, and Vision insurance, Life Insurance, Flexible Spending Accounts, Health Savings Accounts, commuter benefits, Long and Short Term Disability insurance, retirement and COBRA
*   Resolve WSE inquiries related to their paycheck, time & attendance, tax withholdings, and tax documents
*   Maintain product expertise on our software and be the go-to resource for customers
*   Manage open cases in our CRM to resolve inquiries in shortest possible time frame while keeping customers regularly informed of status and anticipated resolution timing
*   Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner to create a white-glove customer experience
*   Ensure proper triage, escalation, and effective resolution of higher-level issues and challenging customer interactions through escalation to Team Leads or subject matter experts
*   Contribute recommendations for improving our product and processes while advocating for our customers and communicating bugs to engineering
*   Perform other related duties as assigned

How You Will Do Your Work **Skills** As a Customer Support Advocate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

*   Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
*   Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
*   Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
*   Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
*   Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

*   Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
*   Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
*   Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
*   Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
*   Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

**Qualifications**

*   4 years minimum professional experience in customer service - preferably in B2B SaaS or contact center environments
*   Strong customer service instincts and comfort handling challenging situations over the phone with the ability to be empathetic, compassionate, responsive and resourceful
*   A passion for delighting customers and helping people
*   Strong written (email and chat) and verbal (telephone) communication skills with acute attention to detail
*   Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
*   Ability to come up with creative solutions to any problem you face, and to know how to organize and prioritize your workload
*   Proven self-starter, taking ownership and accountability over your work
*   Experience working in SaaS, HR, payroll, PEOs, or health benefits a plus
*   Spanish language capability, or other second language at business conversation level, a plus
*   Prior experience working remotely required

The base wage range for this remote position is targeted at $24.20 to $26.62 per hour. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks (https://www.justworks.com/careers#total-reward-philosophy) . Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report and Our DEI Commitment (https://justworks.com/blog/black-lives-matter-90-days-later)

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