Customer Support Agent (Remote UK)
Job Snapshot
Job Functions: Customer Service | Administrative | Other
Category: Customer Services
Location: United Kingdom
Workplace: Remote
Job Type: Permanent
Employment: Full-Time
Experience: Entry Level
Salary: £27,000–£33,000 per annum
Overview
We are looking for a friendly and customer-focused Customer Support Agent to provide high-quality support to customers across the United Kingdom.
This is a remote, entry-level opportunity suitable for candidates who enjoy helping people, resolving queries and communicating clearly. You will respond to customer enquiries, provide accurate information, maintain customer records and work with internal teams to ensure a positive and efficient support experience.
Key Responsibilities
- Respond to customer enquiries through phone, email, chat or other support channels.
- Provide clear, accurate and professional information to customers.
- Resolve routine customer queries and escalate more complex issues when required.
- Maintain accurate records of customer interactions and outcomes.
- Update customer details and relevant information in internal systems.
- Follow established customer support procedures and service standards.
- Work with internal teams to help resolve customer concerns efficiently.
- Identify recurring customer issues and report them appropriately.
- Maintain a professional and helpful approach across all customer interactions.
- Support general customer service and administrative activities when required.
Requirements
- Strong written and verbal communication skills.
- Customer-focused and professional approach.
- Good listening and problem-solving skills.
- Strong attention to detail and accuracy.
- Comfortable using digital systems and standard office software.
- Ability to manage multiple enquiries and priorities effectively.
- Good organization and time-management skills.
- Comfortable working independently in a remote environment.
- Previous customer service or support experience is helpful but not essential for this entry-level role.
- Willingness to learn new systems, processes and service procedures.
What We Offer
- Competitive salary of £27,000–£33,000 per annum.
- Permanent, full-time employment.
- Remote working across the United Kingdom.
- Structured onboarding and role-specific training.
- Opportunity to build practical customer support experience.
- Career development and progression opportunities.
- Supportive and professional working environment.
How to Apply
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