Newsletter
Subscribe our Newsletter
Join our newsletter and get the latest updates delivered straight to your inbox.
OR
Latest News AboutARTICLES
Indexbox•4 days ago•
850
Entain Cuts 400 Jobs: The Real Impact of Burnham’s Proposed Slot Tax on Customer Service Roles🚨 Major Job Cuts Alert: Entain consults on 400 customer service roles amid fears over new slot machine taxes. Could policy changes cost 15,900 jobs? 📉💼 #CustomerServiceJobs #Entain #UKJobs #GamblingIndustry #LaborMarket #RemoteWork #JobAlerts #BusinessNews
Eciks.org•3 weeks ago•
1080
Uber Cuts 41 SF Jobs as AI Takes Over: The End of Human Customer Service?Is the era of human customer service ending? 📉 Uber just cut 41 more jobs in SF, marking the second wave of AI-driven layoffs in two months. With Forrester predicting nearly half of all CS roles could vanish by 2030, the shift to #AgenticAI is no longer coming—it's here. From Microsoft to Hyatt, big tech is automating fast. What does this mean for your career? #CustomerService #AI #TechLayoffs #FutureOfWork #RemoteJobs #Automation
Usa Wrestling•3 weeks ago•
1241
Remote Seasonal Opportunity: Help Power High School Wrestling Events from HomeLooking for a flexible winter gig that actually makes a difference? 🤼♂️✨ USA Wrestling is hiring remote customer support agents to help manage high school tournaments and keep brackets running smoothly! Perfect for tech-savvy problem solvers who want to work from home while supporting grassroots sports. 🌎💻 #RemoteWork #CustomerServiceJobs #SeasonalCareers #SportsTech #WorkFromHome #WrestlingCommunity #HiringNow #DigitalSupport
Oddsshopper•1 month ago•
1140
Kalshi Customer Service: The Real Fixes, the Fake Problems, and the App-Not-Working ChecklistStuck with a Kalshi app issue? 🛠️ Our guide breaks down the real support routes, what tickets can actually fix, and the app-not-working checklist. Learn why most complaints aren't support issues at all. #Kalshi #CustomerService #PredictionMarkets #TradingTips
Black Enterprise•1 month ago•
1070
How Customer Service Automation Helps Small Brands Scale Without Losing the Human TouchDiscover how #CustomerServiceAutomation helps small brands scale support without losing the human touch. Learn where AI shines and why human agents are irreplaceable. #SmallBusiness #AI #CustomerExperience
Jalopnik•1 month ago•
1110
Kia Service Manager Fired for 'Borrowing' Parts from Customer's Car to Fix Another: What It Means for Customer TrustA Kia service manager lost his job after 'borrowing' parts from one customer's car to fix another's. This story is a stark reminder of why trust and transparency are non-negotiable in customer service. #CustomerService #Trust #AutoRepair #Ethics
Pulse 2.0•1 month ago•
940
DivDat Acquires Meridian Integration: A Game-Changer for Unified Customer Engagement and PaymentsBig news in customer service tech! 🚀 DivDat acquires Meridian Integration to create a unified platform for payments and customer engagement. This means streamlined operations and better experiences for utilities, healthcare, and municipalities. #CustomerService #Payments #TechNews #Innovation #DigitalTransformation
Nerdbot•1 month ago•
960
Mastering Customer Service Training in 2025: 10 Proven Techniques That StickCustomer service training is more than a one-time event. Discover 10 proven techniques to build durable skills that stick in 2025. From scenario-based learning to emotional regulation, these strategies will elevate your team's performance. #CustomerService #Training #EmployeeDevelopment #CustomerExperience #2025Trends
ARTICLES
customerservicetraining
trainingtechniques
employeedevelopment
customerexperience
skillretention
The Nevada Independent•1 month ago•
1010
Amodei's Legacy: A Capable Legislator Who Lacked Constitutional CourageAmodei was a capable legislator, but when history demanded constitutional courage, he folded. Rural Nevada deserves better. #Nevada #Congress #ConstitutionalCourage #Amodei #RuralNevada
Morningstar•1 month ago•
1000
Mesirow Facilitates Grand Appliance's Sale to R&B Wholesale Distributors: A New Era for the Midwest RetailerExciting news in the appliance industry! 🏠 Grand Appliance, a beloved Midwest retailer with 90+ years of history, is joining forces with R&B Wholesale Distributors, backed by Platinum Equity. This partnership promises to preserve its legacy while unlocking new growth opportunities. #GrandAppliance #RetailMerger #CustomerService #BusinessGrowth #Mesirow
Morningstar•1 month ago•
1030
DivDat Acquires Meridian Integration: A Game-Changer for Customer Engagement and PaymentsBig news in customer engagement! 🚀 DivDat acquires Meridian Integration to create a powerhouse platform for payments and self-service. This merger is set to transform how organizations serve their customers. #CustomerEngagement #Payments #Acquisition #Innovation #DigitalTransformation
Sail-world.com•1 month ago•
990
Maximizing Marine Propulsion Lifespan: ZF Aftermarket's Comprehensive Support🛥️ Maximize your vessel's uptime with ZF Aftermarket's comprehensive marine propulsion support! From preventative maintenance to complete overhauls, their expert network ensures reliability. #MarineMaintenance #ZFAftermarket #PropulsionSystems #BoatLife #Reliability
Wsb-tv•1 month ago•
1030
Atlanta Suburb Revolutionizes Customer Service with a Single Phone NumberBig news for metro Atlanta! 🏙️ A local city is now using a single phone number for all services, making it easier than ever for residents to get help. This is a game-changer for customer service efficiency! #CustomerService #Atlanta #LocalGov #Innovation
Channellife Uk•1 month ago•
1150
Currys Transforms Customer Service with NiCE Software: A Unified ApproachCurrys revolutionizes customer service with NiCE software, achieving a unified view across channels. NPS up, complaints down, and faster resolutions. A game-changer in retail! #CustomerService #RetailTech #CX
Yahoo News Canada•1 month ago•
1130
Mastering Customer Service Calls: Proven Strategies for Better OutcomesStruggling with customer service calls? Learn proven strategies to get better results and reduce frustration. #customerservice #callingtips #customerexperience #problemsolving
Forbes.com•1 month ago•
1050
AI Drives Clicks, But Humans Win Customers: The New Retail RealityAI is transforming retail, but the human touch still wins customers. Discover why transparency and seamless human handoffs are key to building trust and loyalty. #AI #CustomerService #Retail #HumanTouch #CX
36kr•1 month ago•
1120
WeChat's AI Writing Assistant for Moments: A Game-Changer or a Threat to Authenticity?WeChat's new AI tools can write your Moments posts and comments for you! But is that a blessing for the socially awkward or a curse for authenticity? #AI #WeChat #SocialMedia #TechNews #Tencent
Inform.tmforum.org•1 month ago•
980
AI Agents Revolutionize Customer Service: From Reactive to ProactiveDiscover how AI agents are making customer service proactive! This new architecture boosts NPS by 30%, cuts handling time, and automates 85% of queries. #AI #CustomerService #Automation #Telecom #Innovation
Edmond, Ok (.gov)•1 month ago•
970
Edmond Electric Warns Customers of Payment Scam Calls🚨 Scam Alert! 🚨 Edmond Electric warns of fraudulent payment calls. Never pay via crypto or gift cards. Verify your account through official channels. Stay safe! #ScamAlert #UtilityScam #CustomerService
Forbes•1 month ago•
920
Why Great Customer Service Is Your Most Powerful Offense (Not a Cost Center)Great customer service isn't just about solving problems—it's a powerful revenue driver! Discover why treating service as an offensive strategy can boost loyalty and sales. #CustomerService #RevenueGrowth #AI #CustomerExperience
Finance.biggo.com•1 month ago•
990
Apple's Qwen Integration Guide Vanishes in China: What It Means for AI Rollout🚨 Big news: Apple's Qwen integration guide for China vanishes after just 24 hours! What does this mean for Apple Intelligence in China? #Apple #AI #Qwen #ChinaTech #RegulatoryApproval
Wral•1 month ago•
940
Rocky Mount Residents Demand Answers as Sky-High Utility Bills and Disconnections Spark OutrageRocky Mount residents are fed up with sky-high utility bills and sudden disconnections. After audits revealed billing errors, many are left with 4x higher bills and no answers. The city must act now to protect its citizens. #RockyMount #UtilityCrisis #CustomerService #BillingIssues #CommunityOutrage
Fintech Global•1 month ago•
1020
Varo Bank Eliminates Cash Deposit Fees at 2,000 Kroger Stores: A Game-Changer for Digital Banking💸 Say goodbye to cash deposit fees! Varo Bank now offers fee-free cash deposits at 2,000+ Kroger stores. Just generate a barcode in the app and deposit cash while you shop. #DigitalBanking #FinTech #CashDeposits #VaroBank #Kroger
Koaa News 5•1 month ago•
1040
Mountain Metro Unveils New Downtown Customer Service Hub for Easier Transit Access🚌 Mountain Metro just opened a new customer service center at the downtown terminal, making it easier than ever to buy tickets and get info! #ColoradoSprings #PublicTransit #CustomerService #MountainMetro #TransitNews
Findarticles.com•1 month ago•
1070
The AI Phone Agent Revolution: How Voice AI is Redefining Customer Service in 2026The future of customer service is here! 🤖 AI phone agents are revolutionizing the way businesses handle calls, offering 24/7 availability, faster resolutions, and consistent brand experiences. Discover how voice AI is reshaping customer service in 2026 and why companies are adopting it at scale. #AI #CustomerService #VoiceAI #Innovation #FutureOfWork
Rsm Us Llp•1 month ago•
960
Modernizing Customer Experience in Banking: Leveraging AI, Data, and CloudBanks and credit unions are modernizing to improve customer experience! Discover how AI, data governance, and cloud strategies are transforming financial services. #BankingTech #CustomerExperience #AI #DigitalTransformation
Wcjb•1 month ago•
1000
Newberry Restaurant's 16% Service Charge Sparks Heated Debate: Fair or Deceptive?A 16% service charge at a Florida restaurant has customers divided. Is it fair compensation or a hidden fee? The owner defends it, but some patrons feel blindsided. #ServiceCharge #RestaurantDebate #CustomerService
Yahoo•1 month ago•
1020
Student Loan Servicers Struggle with Repayment Changes: New Report Reveals Coordination GapsNew GAO report exposes #StudentLoan servicer challenges: unclear instructions cause delays and errors. #CustomerService #HigherEd
Sap News Center•2 months ago•
950
Unlock AI-Powered Support: SAP's Free Accreditation Course for Faster, Smarter Customer Service🚀 Unlock the power of AI in SAP support! The new Support Accreditation 2026 course is free and takes just 60 minutes. Learn to resolve issues faster, use AI-powered tools, and earn a badge. #SAP #CustomerSupport #AI #Learning #Accreditation
The Fort Morgan Times•2 months ago•
980
Healthcare Hero: Nursing Assistant Saves Life and Wins Regional Customer Service Award🌟 Hero in Healthcare! Humberto Ramirez, a nursing assistant, went above and beyond by saving a life and advocating for a resident. His dedication earned him a regional customer service award. 🏆 This is what true service looks like! #CustomerService #HealthcareHeroes #GoingAboveAndBeyond #CompassionInAction