🚀 Unlock the power of AI in SAP support! The new Support Accreditation 2026 course is free and takes just 60 minutes. Learn to resolve issues faster, use AI-powered tools, and earn a badge. #SAP #CustomerSupport #AI #Learning #Accreditation

Gartner's first Magic Quadrant for Customer Service Knowledge Management is out! Discover which vendors lead in AI-ready knowledge. #CustomerService #KnowledgeManagement #GartnerMQ #AI #CX

Are AI agents really going to kill SaaS? 🤔 History says otherwise. From open source to cloud, incumbents have always adapted. The key? Deep specialism over generalist AI. Discover why domain expertise and dense workflows are the new moats in customer experience. #AI #SaaS #CustomerExperience #TechTrends #DigitalTransformation

AI is transforming customer service jobs at Microsoft, Uber, and Commonwealth Bank. Thousands of roles are being cut as generative AI handles routine inquiries. What does this mean for the future of work? #AI #CustomerService #JobCuts #FutureOfWork

Imagine a world where customer service is so proactive, you never even have to ask for help. 🤖✨ The future of CX is here: AI predicting and solving problems before they happen. But at what cost? As contact centers go quiet, are we losing the human touch? #FutureOfCX #AI #CustomerExperience #ProactiveService #Innovation

AI is transforming customer service jobs – but is it all doom and gloom? 🤖💼 Uber, Salesforce, and Microsoft are cutting support roles, yet experts say human agents are irreplaceable. Find out what the future holds for this industry and how you can stay ahead. #AI #CustomerService #Jobs #FutureOfWork #TechTrends

🤖 AI is transforming customer service jobs – but not in the way we expected. Uber, Microsoft, and others are cutting support roles as AI takes over routine tasks. Is your job at risk? Learn what the future holds for contact center workers. #AI #CustomerService #FutureOfWork

Encore AI just raised $30M to turn your best customer service reps into AI agents! By analyzing millions of interactions, they create autonomous agents and a real-time Wingman that boosts human performance. The future of customer service is here. #AI #CustomerService #TechNews

In a world where products and pricing are the same, service is your only moat. Discover why 83% of consumers link service to loyalty and how AI can turn support into revenue. #CustomerService #AI #CX #CompetitiveAdvantage

AI is taking over call centers, and thousands of customer service jobs are disappearing. From Microsoft to Uber, companies are automating routine tasks, saving billions. Is this the end of human support? #AI #CustomerService #JobLoss #Automation #FutureOfWork

Big news from Sanford! City Hall is expanding its hours to a full 5-day schedule, Monday-Friday 7:30am-5:30pm, starting August 1. This means more access and better service for residents and businesses. #CustomerService #Sanford #LocalGovernment #PublicService

Big news in customer intelligence! Luumis acquires Kalder to supercharge service businesses with rewards, subscriptions, and transaction insights. This integration promises to boost customer retention and revenue. #CustomerIntelligence #Fintech #Acquisition #ServiceBusinesses #LoyaltyPrograms

Contact centers are moving beyond channel expansion to focus on governance and context. As WhatsApp becomes core infrastructure, the key is maintaining continuity across every interaction. #CustomerService #Omnichannel #Governance #AI #ContactCenter

OpenAI is stepping up its game with 'Presence' – a new corporate software that automates customer support and sales using AI agents. This move signals a shift from AI models to enterprise software. Could this be the future of customer service? #OpenAI #AIAgents #CustomerService #EnterpriseSoftware #Automation

Ever wondered what happens when a billionaire tests his own company's customer service? Jeff Bezos called Amazon and waited over 10 minutes in silence. The lesson? Data can lie, but customers don't. #CustomerService #Leadership #JeffBezos #Amazon #BusinessLessons

Student loan borrowers are facing a customer service nightmare: endless hold times, disconnected calls, and wrong info from servicers. As Trump's repayment overhaul takes effect, many can't get clear answers about their payments. #StudentLoans #CustomerService #DebtCrisis #BorrowerStruggles

Is AI the end of call centres or just a new beginning? 🤖📞 The Times of India explores how AI is reshaping customer service in India, from chatbots handling routine queries to humans focusing on empathy and complex problem-solving. Discover the future of BPO jobs and the skills you'll need. #AI #CustomerService #BPO #FutureOfWork #India

🚨 Big fines for big utilities! National Grid, Liberty, and others hit with millions for poor customer service. Are you getting the service you deserve? Check your rights and see if you're owed credits. #CustomerService #Utilities #NewYork #ConsumerRights

Tired of endless phone trees and automated replies? AI agents are now fighting back for customers. Discover how this new trend is reshaping customer service and what it means for the future of remote jobs. #CustomerService #AI #RemoteJobs #ConsumerRage #TechTrends

Klarna's AI customer service was a huge success—until it wasn't. They cut too many humans too fast and learned a costly lesson. Discover why even the best AI needs human backup. #AIFailure #CustomerService #Klarna #AIvsHuman #BusinessLessons

Is Missouri's DMV driving you crazy? 🚗💨 The State Auditor is finally stepping in to audit the Department of Revenue's customer service. If you've had a frustrating experience, now's your chance to speak up! 📢 #CustomerService #Missouri #GovernmentAudit #DMV #TaxFiling

Big changes at Social Security! 🏛️ The SSA has announced a major customer service overhaul, including a new centralized processing structure and an expanded Representative Call Center. These changes aim to speed up case handling and improve communication. #SocialSecurity #CustomerService #GovernmentServices

New research reveals automotive firms are overestimating their customer service quality. Shocking gaps in social media, web forms, and response times show a 'one-shot economy' where speed wins. Are you meeting customer expectations? #CustomerService #Automotive #ConsumerInsights

Can AI make customer service faster without losing the human touch? 🤖❤️ ServiceNow's latest research reveals that while 53% of customers want speed from AI, 50% still crave empathy. The key? Use AI to handle routine tasks and provide context, so humans can focus on what they do best: empathy and complex problem-solving. #CustomerExperience #AI #Empathy #ServiceNow #CX

Big changes are coming to Social Security customer service! The SSA has consolidated processing centers and expanded its call center to help retirees and beneficiaries get faster help. But are these changes enough to fix long wait times and understaffing? #SocialSecurity #CustomerService #Retirement #Benefits #SSA

Most self-storage operators obsess over street rates and promotions, but the real revenue goldmine is tenant retention. 🏠💰 Learn how a simple phone call and a smart framework can save thousands per facility. #SelfStorage #TenantRetention #RevenueManagement #CustomerService #BusinessTips

Stop measuring motion and start measuring value. 🚀 Discover how Caterpillar, Hilti, and Kaeser escaped the utilization trap by focusing on outcomes and growth metrics instead of outdated delivery metrics. #ServiceMetrics #CustomerOutcomes #AI #IndustrialServices #Aftermarket

AI is transforming customer service, but the real game-changer is the platform behind it. Discover why service management, integration, and MCP are the force multipliers that turn AI insights into action. #CustomerService #AI #Telecom #DigitalTransformation #ServiceManagement

Is your employee service as efficient as your customer service? 🧑‍💼 Discover how AI and unified platforms are transforming internal operations, cutting friction, and boosting productivity. #EmployeeExperience #OperationalEfficiency #AI

From frustrating IVR menus to intelligent AI conversations, voice technology is revolutionizing customer service. Discover how voice tech boosts efficiency, security, and customer satisfaction. #VoiceTech #CustomerService #AI #ConversationalAI #CX