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30 recent stories, newest first.
Articles
When Customers Trust ChatGPT Over You: How AI Hallucinations Are Making Service Jobs a Nightmare
2 weeks ago107 views0 comments
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Entain Cuts 400 Jobs: The Real Impact of Burnham’s Proposed Slot Tax on Customer Service Roles
1 month ago88 views0 comments
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How Customer Service Automation Helps Small Brands Scale Without Losing the Human Touch
2 months ago109 views0 comments
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Kalshi Customer Service: The Real Fixes, the Fake Problems, and the App-Not-Working Checklist
2 months ago122 views0 comments
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Mastering Customer Service Training in 2025: 10 Proven Techniques That Stick
2 months ago101 views0 comments
Articles
Kia Service Manager Fired for 'Borrowing' Parts from Customer's Car to Fix Another: What It Means for Customer Trust
2 months ago121 views0 comments
Articles
DivDat Acquires Meridian Integration: A Game-Changer for Unified Customer Engagement and Payments
2 months ago99 views0 comments
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Amodei's Legacy: A Capable Legislator Who Lacked Constitutional Courage
2 months ago104 views0 comments
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Mesirow Facilitates Grand Appliance's Sale to R&B Wholesale Distributors: A New Era for the Midwest Retailer
2 months ago109 views0 comments
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Maximizing Marine Propulsion Lifespan: ZF Aftermarket's Comprehensive Support
2 months ago103 views0 comments
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Atlanta Suburb Revolutionizes Customer Service with a Single Phone Number
2 months ago110 views0 comments
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Currys Transforms Customer Service with NiCE Software: A Unified Approach
2 months ago123 views0 comments
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WeChat's AI Writing Assistant for Moments: A Game-Changer or a Threat to Authenticity?
2 months ago119 views0 comments
Articles
AI Agents Revolutionize Customer Service: From Reactive to Proactive
2 months ago102 views0 comments
Articles
Apple's Qwen Integration Guide Vanishes in China: What It Means for AI Rollout
2 months ago101 views0 comments
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Why Great Customer Service Is Your Most Powerful Offense (Not a Cost Center)
2 months ago96 views0 comments
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Rocky Mount Residents Demand Answers as Sky-High Utility Bills and Disconnections Spark Outrage
2 months ago95 views0 comments
Articles
The AI Phone Agent Revolution: How Voice AI is Redefining Customer Service in 2026
2 months ago116 views0 comments
Articles
Varo Bank Eliminates Cash Deposit Fees at 2,000 Kroger Stores: A Game-Changer for Digital Banking
2 months ago108 views0 comments
Articles
Mountain Metro Unveils New Downtown Customer Service Hub for Easier Transit Access
2 months ago105 views0 comments
Articles
Newberry Restaurant's 16% Service Charge Sparks Heated Debate: Fair or Deceptive?
2 months ago101 views0 comments
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Student Loan Servicers Struggle with Repayment Changes: New Report Reveals Coordination Gaps
2 months ago104 views0 comments
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Modernizing Customer Experience in Banking: Leveraging AI, Data, and Cloud
2 months ago100 views0 comments
Articles
Gartner's First-Ever Magic Quadrant for Customer Service Knowledge Management: Leaders, Challengers, and More
2 months ago120 views0 comments
Articles
Unlock AI-Powered Support: SAP's Free Accreditation Course for Faster, Smarter Customer Service
2 months ago100 views0 comments
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Why Deep Specialism Beats Generalist AI in Customer Experience
2 months ago88 views0 comments
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AI Revolution Hits Customer Service: Microsoft, Uber, and Commonwealth Bank Cut Thousands of Jobs
2 months ago108 views0 comments
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