Shocking customer service failures from UK energy giants! An elderly woman left without heating, a man overcharged £8,000, and a teenager threatened over a £20 debt. Read these real-life horror stories that expose systemic issues in the industry. #CustomerService #EnergyCrisis #ConsumerRights #BritishGas #OctopusEnergy #Ovo

Is AI taking over call center jobs? 🤖 Discover how the silent CX revolution is reshaping customer service, with AI handling repetitive tasks and empowering agents for more complex roles. #AI #CustomerService #CallCenter #CXRevolution #FutureOfWork

CPS Energy is closing for Thanksgiving! Learn how to handle emergencies and manage your account online during the break. #CustomerService #EnergyTips #ThanksgivingClosure #CPSEnergy #RemoteSupport

Is saying 'hello' enough to win customers? Discover why Target's move might fall short and how blending AI with human touch can transform customer care. #CustomerService #AI #CustomerExperience #BusinessTips #Target

After 44 years, this customer canceled their credit card due to terrible service—condescending agents and endless hurdles. A reminder that loyalty can be lost in minutes! #CustomerService #CreditCard #Loyalty #BankingFail #ConsumerRights

Is your AI lying to customers? Learn how dirty data causes hallucinations and destroys brand trust—plus proven fixes to make your CX automation reliable and safe. #AI #CustomerService #CX #AIHallucinations #RAG #DataGovernance

Stop building faster horses! The future of customer service is AI advocacy - where AI and humans collaborate seamlessly to solve customer problems without frustrating escalations. #CustomerService #AI #CustomerExperience #DigitalTransformation #AIAutomation

Is the customer ALWAYS right? 🤔 New research reveals this outdated mantra is actually harming businesses and burning out employees. Discover why supporting your team leads to better service and loyal customers! #CustomerService #EmployeeBurnout #BusinessTips #WorkplaceCulture #RetailWorkers

🚨 PG&E warns utility scams are at alarming levels this holiday season! Learn how to spot fake disconnection threats and protect yourself from losing hundreds of dollars. #UtilityScams #CustomerSafety #ScamAwareness #PGE #FraudPrevention

Discover how truck fleets are transforming delivery experiences with 5 essential customer service strategies! From real-time tracking to driver training, learn how to build trust and loyalty in today's competitive market. #CustomerService #Logistics #SupplyChain #DeliveryExperience #TruckFleets

Discover how AI is transforming customer service to deliver both speed and empathy! Learn why 43% of CX leaders believe in a hybrid model and how tools like Puzzel CoPilot are making it possible. #CustomerService #AI #Empathy #Efficiency #CX

Imagine being banned from Airbnb after 10 years of loyal use—without any explanation! This shocking story reveals gaps in customer service and the dangers of automated systems. #AirbnbBan #CustomerService #Transparency #ConsumerRights #TravelTips

Struggling with overly friendly customer service? Learn how to set boundaries without being rude, plus get advice on supporting friends through terminal illness. #CustomerService #Boundaries #CommunicationTips #GriefSupport

Discover how psychology, cybersecurity, and staffing impact customer service! Learn from experts about Target's 10/4 rule and more. #CustomerService #Cybersecurity #BusinessTips #Target #Staffing

Is your company lying to itself about customer relationships? Discover the 3 biggest organizational lies that destroy customer equity and how to fix them. #CustomerService #CX #BusinessGrowth #CustomerRetention #Leadership

A customer service rep spent 40 minutes being yelled at by an angry caller... only to discover the woman was trying to reach the DMV, not a bookstore! 😱 This wild story shows what customer service professionals deal with daily. #CustomerService #WorkplaceStories #CustomerExperience #RemoteWork #ServiceIndustry

Discover how a small-town restaurant builds a loyal family through exceptional customer service, from personalized greetings to community support! #CustomerService #Community #SmallBusiness #RestaurantLife #FamilyAtmosphere

Target is making employees smile and greet customers within 10 feet—is this the key to better holiday shopping experiences or just awkward small talk? #CustomerService #RetailTips #TargetPolicy #HolidayShopping #CustomerExperience

Discover how the 15-minute rule is transforming real estate customer service! Learn why speed, empathy, and owning mistakes are key to building client loyalty in a fast-paced industry. #CustomerService #RealEstate #BusinessTips #ClientRetention #ServiceExcellence

Discover why AI isn't replacing humans in customer service—learn how it's enhancing roles and what it means for the future of call centers. #CustomerService #AI #RemoteJobs #CallCenter #FutureOfWork

Stop losing customers to missed connections! Discover how AI, mobility, and intelligent routing are achieving 98% reachability rates in modern contact centers. #CustomerService #CX #ContactCenter #AI #Reachability #DigitalTransformation

Turn Black Friday chaos into a competitive edge! Discover the 3 key strategies to master scalability, omnichannel consistency, and smart self-service for unbeatable customer experience. #BlackFriday #CustomerExperience #CX #Retail #Omnichannel #SelfService #Scalability

Struggling with utility bills? The City of Duncan is offering an extra extension to help during the SNAP benefits crisis. Learn how to get support and help neighbors in need! #CustomerService #UtilityBills #FinancialHelp #DuncanCity #CommunitySupport

Exciting news! Our city is launching a groundbreaking customer service training initiative based on frontline employee feedback. Focus on de-escalation training and better communication to boost retention. #CustomerService #EmployeeRetention #Training #LocalGovernment #PublicService

Duncan Utilities steps up during the government shutdown, offering an extra service extension to keep utilities on! Learn how local organizations are helping residents pay bills. #CustomerService #GovernmentShutdown #UtilityAssistance #CommunitySupport #DuncanUtilities

Did you know that bad customer service drives 85% of consumers to seek chargebacks? Discover how AI is revolutionizing fraud detection while maintaining customer trust. #CustomerService #AI #FraudDetection #FinTech #Chargebacks

Discover how AI is revolutionizing customer experience beyond personalization! With 80% of interactions AI-mediated by 2029, learn the secrets to anticipatory engagement and avoiding pilot purgatory. #CustomerExperience #AI #CXTransformation #FutureOfWork #CustomerService

Think putting iPhones in a rice cooker liner speeds up data transfer? Apple customer service says think again! Discover the truth behind this viral hack and learn what actually works for faster iPhone migrations. #iPhoneTips #DataTransfer #AppleSupport #TechMyths #CustomerService

Discover how unexpected customer service gestures can skyrocket loyalty and retention! Learn about 'surprise reciprocity' and practical tips to implement it in your strategy. #CustomerService #CustomerLoyalty #CXStrategy #SurpriseReciprocity #EmployeeEmpowerment

Did you get overcharged by E-ZPass? A billing error affected thousands of drivers last month. Here's how to get your refund and avoid future issues! #EZPass #CustomerService #BillingError #TollRefund #CommuterTips