Carson City's Online Payment Portal Down: How to Pay Your Water Bill During the Outage

Carson City's Citizen Self Service Portal Outage

Carson City's Citizen Self Service (CSS) portal is currently experiencing an outage, making it unable to process any water and sewer payments online. This portal typically allows customers to manage their water accounts, view billing summaries, and submit payments via credit card, debit card, or e-check.

Alternative Payment Methods Available

While the CSS portal is down, Carson City has provided several alternative ways to pay your water/sewer bill:

Online Payment:

• Use Carson City's "One Time Payment Option" on their payment page: https://www.carsoncity.gov/services/pay
• This option accepts credit cards, debit cards, and e-checks

Telephone Payment:

• Call (888) 837-9291 and follow the voice prompts to make a payment

In-Person Payment:

• Visit the Carson City Treasurer's Office at 201 N. Carson Street, Carson City, Nevada
• Accepted payment methods include:
  • Credit card
  • Debit card
  • Cash
  • Check

Contact Information for Questions

If you have questions about paying your water/sewer bill during this outage, you can contact:

• Carson City Treasurer's Office: (775) 887-2092
• Email: treasurer@carsoncity.gov

Carson City has apologized for the inconvenience to customers who rely on the CSS portal for their monthly water payments and hopes these alternative methods will meet customer needs until the outage is resolved.