A new report from Democratic senators, led by Elizabeth Warren, reveals that cuts to the Social Security Administration (SSA) have caused **'customer service chaos'** for millions of older Americans and people with disabilities. The report, marking one year of the 'Social Security War Room,' found that **phone wait times are more than 10 times higher** than the agency claims, with many calls going unanswered.

### Key Findings
- **Massive Layoffs**: The Trump administration fired over 7,000 SSA employees, leading to devastating service cuts.
- **Rural Field Offices Closed**: Some rural offices are effectively shuttered due to limited capacity, leaving seniors without in-person services.
- **Misleading Data**: The report debunks Elon Musk's claims of widespread fraud, noting that only **2 cases of fraud** were found out of 110,000 new claims.
- **Leadership Failures**: SSA head Frank Bisignano, who admitted to Googling the job when offered, proposed cutting disability benefits and raising the retirement age, but scrapped the plan after backlash.

### Impact on Seniors
Seniors face **extreme delays** in accessing benefits, with some unable to reach the agency by phone or visit local offices. The report criticizes the administration for prioritizing **'pilfering sensitive data'** over fixing customer service.

### Political Response
A White House spokesperson defended Trump's record on Social Security, citing a temporary tax deduction on benefits, but did not address the allegations of misinformation and cuts.

**Bottom line**: The SSA's customer service crisis is worsening, leaving vulnerable Americans struggling to get the support they need.

Report from Elizabeth Warren calls Trump administration cuts to Social Security Administration ‘catastrophic’

Social Security Cuts Spark 'Customer Service Chaos' for Seniors, Democratic Report Reveals

In 2026, **Customer Analytics & Intelligence (CA&I)** buying has changed. Enterprise teams are no longer shopping for “better dashboards.” They are looking for **real-time insight** that survives the messiness of live operations, plus **AI trust** that holds up under security, compliance, and frontline scrutiny.

That is why customer experience conferences and contact center technology events matter more than they used to. The best events now act as a **de-risking engine for buyers**. You can benchmark your strategy against peers, compare vendors without polished demo theatre, and pressure-test the questions that actually decide outcomes: *How fast is real-time?* *Where does the data come from?* *Who owns action?* *Can we govern this safely?*

This is not a “here are events” list. It is a **planning tool** for CX ops, IT, and analytics leaders who want to use customer service conferences in 2026 to accelerate a CA&I strategy and shortlist vendors intelligently.

### What You Should Expect to See “Everywhere” at Customer Experience Conferences in 2026

Across the strongest events this year, the same patterns keep showing up:

- **Conversational intelligence everywhere.** Not just voice. Vendors are pushing insight across chat, email, messaging, and interaction blends that combine channels with CRM context.
- **AI assistants turning into workflow actions.** The market is shifting from summaries and suggestions to “do the next step,” with guardrails. That is where audit trails and role-based access stop being procurement checkboxes and become adoption blockers or accelerators.
- **Trust as the headline feature.** Expect more sessions on privacy, security, residency, redaction, and explainability than you would have seen two years ago.
- **Sharper ROI language.** More vendors are being pushed to talk cost-to-serve, repeat contact reduction, FCR improvement, AHT stability, and measurable deflection quality, not “engagement.”

---

### Enterprise Connect 2026: Where Real-Time Contact Center Architecture Gets Pressure-Tested

**Las Vegas | March 10–12, 2026**

Enterprise Connect has become one of the most strategically useful events for CA&I buyers because it treats CX as an **architectural problem**, not a tooling problem. Real-time insight depends on data movement, integration design, identity management, and security posture. This is where those debates get real.

- **Who should attend:** enterprise architects, IT leaders, CX ops heads, and analytics leads who need alignment across CCaaS, CRM, WFM, and data platforms.
- **Sessions to prioritize:** AI governance in production, data architecture for real-time analytics, operational measurement frameworks, and cross-platform integration patterns.
- **Vendor mindset to bring:** treat every “AI insight” claim as an architecture question. If a vendor cannot explain latency, data freshness, and auditability, it is not operational intelligence. It is reporting with better branding.

---

### Customer Contact Week (CCW) 2026: The Biggest Benchmarking Arena for Contact Center Analytics and AI

Customer Contact Week (CCW) 2026 remains the definitive benchmarking arena for contact center operations, offering one of the broadest and most grounded views of how organisations are actually executing on analytics and AI strategies. For CA&I leaders, its real value lies in cutting through the hype to reveal what happens post-purchase: how enterprises operationalize conversational intelligence, structure quality assurance at scale, eliminate dashboard sprawl and prove ROI without triggering internal friction. The 2026 global series spans key regions, including Sydney (March 18-19), London (May 11-13), Las Vegas (June 22-25), Amsterdam (October 5-7) and Nashville (October 7-9), reinforcing CCW’s role as a global pulse check for contact center innovation and execution.

- **Who should attend:** CX ops leaders, contact center directors, QA and WFM leaders, analytics managers, plus IT and security partners if you are in active vendor evaluation.
- **What you will learn quickly:** which use cases are delivering faster ROI (intraday performance management, QA coverage at scale, closed-loop VoC workflows, self-service optimization), and which claims are still mostly slideware.
- **Why CCW is a smart shortlist tool:** you can see the ecosystem side-by-side. That is useful if you are comparing platforms like Genesys, Five9, Talkdesk, Salesforce, ServiceNow, and analytics specialists like NICE and Verint, then trying to map them into one operating model.

---

### Dreamforce 2026: Where Service AI, Data, and Measurement Direction Gets Set

**San Francisco | September 15–17, 2026**

Dreamforce can materially shift enterprise roadmaps because Salesforce has so much gravity inside service stacks. If your organization runs Service Cloud, this is where you get signal on how Salesforce expects data, AI, and workflow action to connect.

- **Who should attend:** CRM owners, CX transformation leads, service operations leaders, and data teams building a unified customer context layer.
- **Sessions to prioritize:** service AI operating model sessions, cross-cloud measurement (what gets measured where), and anything that shows how insights trigger action inside case management and routing.
- **Questions to ask vendors and partners:** where does “real-time” actually come from, and what happens when the data is incomplete? If dashboards look clean only when identifiers are perfect, you will struggle in production.

---

### Zendesk Relate 2026: Practical Signal on AI Service and Real-World Adoption

**Denver | May 18–20, 2026**

Zendesk Relate is valuable when you want buyer-relevant signal on what “AI service” looks like outside the slide deck: what teams are automating, how they’re controlling risk, and what changes after go-live. It’s less about theoretical roadmaps and more about the **operational reality** of getting AI to stick.

- **Who should attend:** CX leaders, service operations, customer support leaders, and teams responsible for AI adoption and measurement.
- **Sessions to prioritize:** adoption playbooks, governance patterns, agent experience design, and “what we changed operationally” customer case studies.
- **What to pressure-test:** how vendors prove value (cost-to-serve, containment quality, repeat contact drivers) and how they handle trust controls (auditability, role access, escalation paths).

---

### ServiceNow Knowledge 2026: Where “System of Action” Thinking Meets CX Execution

**Las Vegas | May 5–7, 2026**

Knowledge matters for CA&I buyers because a huge percentage of analytics programs fail at the same point: insight lands in a dashboard, then dies. ServiceNow’s world is about **moving work**, not reporting on work. That makes it a useful place to learn how closed-loop action, governance, and auditability can work at enterprise scale.

- **Who should attend:** IT leaders, workflow owners, CX ops teams trying to operationalize insight into tasks, plus security and governance stakeholders.
- **Sessions to prioritize:** workflow automation for service operations, governance and audit trail patterns, and how AI outputs get reviewed and approved before they become action.
- **CA&I lens:** treat Knowledge as an “action layer” conference. Even if you do not buy ServiceNow for analytics, you can learn how high-performing teams structure ownership and follow-through.

---

### Google Cloud Next 2026: Real-Time Data Foundations for Predictive CX Insight

**Las Vegas | April 22–24, 2026**

Google Cloud Next is not a contact center expo, but it is increasingly relevant to CA&I because real-time insight depends on **real-time data foundations**. If your CA&I strategy includes streaming analytics, unified customer context, and predictive models, you need to understand what your cloud platform can realistically support, govern, and scale.

- **Who should attend:** data platform owners, analytics engineering leaders, and CX analytics teams building an enterprise customer context layer.
- **Sessions to prioritize:** streaming architectures, data governance and security, model monitoring, and practical “how we did it” sessions on turning data into operational decisions.
- **Buyer takeaway:** sanity-check the infrastructure assumptions behind vendor claims. If a vendor pitches “real-time intelligence,” you should be able to map it to an architecture you recognize.

---

### AWS re:Invent 2026: The Cloud and AI Control Plane Behind Production Contact Centers

**Las Vegas | November 30–December 4, 2026**

re:Invent is where infrastructure, AI services, security posture, and governance patterns get defined. For CA&I teams, it matters because many contact center stacks run on AWS foundations, and “AI in production” tends to rise or fall on security, observability, and cost control.

- **Who should attend:** platform owners, security leaders, and anyone responsible for scaling AI safely in customer environments.
- **Sessions to prioritize:** identity and access management, observability and monitoring, governance patterns for AI services, and cost control sessions tied to scaled AI usage.
- **CA&I lens:** pressure-test the operational reality of AI at scale. This is where “AI trust” becomes measurable because you can see what controls exist and how teams monitor outcomes.

---

### Adobe Summit 2026: Journey Measurement, Personalization, and Experience Orchestration

**Las Vegas | April 19–22, 2026**

Adobe Summit is best understood as an experience orchestration and journey measurement event. For CA&I buyers, it is valuable when your analytics strategy must bridge digital behavior, service demand, and cross-channel journeys.

- **Who should attend:** digital CX leaders, journey analytics owners, and teams trying to connect web and app behavior to contact center demand.
- **Sessions to prioritize:** customer journey analytics, identity and consent governance, and anything focused on operationalizing journey insights into actions, not just dashboards.

---

### Microsoft Ignite 2026: Operational AI, Analytics Governance, and Enterprise Measurement at Scale

**San Francisco | November 17–20, 2026**

Ignite is a signal event for enterprise-scale operating models: security, compliance, data platforms, and AI deployment patterns. If your CA&I environment depends on Microsoft data and analytics tooling, Ignite helps you understand how Microsoft expects organizations to govern AI and distribute insight across roles.

- **Who should attend:** IT governance leaders, security teams, data platform owners, and CX analytics teams operating in Microsoft-heavy environments.
- **Sessions to prioritize:** AI governance and compliance, data platform strategy, and adoption/accountability sessions that show how insight becomes action.
- **Reporting layer angle:** if CX teams rely on Power BI to deliver dashboards, Ignite is useful for understanding how Microsoft is thinking about AI-assisted analytics, data modeling, and trust controls.

---

### How Should Enterprise Buyers Prepare to Evaluate CA&I Vendors at Events?

Most buyers waste events because they treat them like a demo safari. A better approach is to **arrive with a shortlist hypothesis** and use the event to confirm or kill it. Done right, conferences become a fast track to smarter procurement decisions.

**Use these questions in booth conversations, private meetings, and breakout sessions:**

- **Real-time:** What is your typical data-to-insight latency for voice, chat, and CRM context, and how do you prove it?
- **Trust:** How do you explain AI outputs to supervisors and QA teams, and what controls exist for human validation?
- **Governance:** What audit trails exist for model changes, taxonomy updates, and automated actions?
- **Actionability:** Show how insight becomes an owned task (owner, deadline, follow-up, measurement), not a dashboard tile.
- **ROI:** Which use cases reliably deliver faster ROI, and what baseline metrics do you require before go-live?

If a vendor cannot answer these cleanly, the platform may still be strong. The buying risk is just higher, because your adoption and governance workload will increase after purchase.

---

### Which Event Tracks Are Most Valuable for CX Measurement and ROI?

Across the best events, the highest-value tracks tend to fall into four buckets:

- **Measurement that drives action:** intraday performance management, QA at scale, closed-loop VoC programs.
- **Real-time intelligence:** streaming analytics, alerting, and operational decision frameworks.
- **Governance and AI trust:** explainability, monitoring, bias controls, privacy, security, and residency.
- **ROI mechanics:** baselines, impact reviews, cost-to-serve reduction, repeat contact drivers, and execution workflows.

One simple filter works in any session: if the content ends at “insight,” it is likely incomplete. If it shows ownership, workflow change, and proof of impact, it is worth your time.

---

### FAQs

**What are the top customer analytics events in 2026?**
There is no single “customer analytics event” that covers the entire CA&I buying journey. The best places to benchmark CA&I strategy and vendors in 2026 are a mix of contact center conferences and major platform events, including Enterprise Connect, Customer Contact Week (CCW), Dreamforce, Zendesk Relate, ServiceNow Knowledge, AWS re:Invent, Google Cloud Next, Adobe Summit, and Microsoft Ignite.

**Which events are best for contact center analytics and AI?**
For contact-center-specific benchmarking and vendor comparison, CCW and Enterprise Connect usually deliver the fastest signal. For AI governance and platform foundations, AWS re:Invent, Microsoft Ignite, and Google Cloud Next tend to be most valuable, especially for teams scaling AI into production.

**What themes will dominate CX analytics events this year?**
Expect conversational intelligence across more channels, AI assistants moving closer to workflow action, and a stronger emphasis on governance, privacy, compliance, and measurable ROI. Real-time operational intelligence is increasingly treated as table stakes, but trust controls are now the differentiator.

**How should enterprise buyers prepare to evaluate CA&I vendors at events?**
Arrive with a shortlist hypothesis, a clear top-one or top-two use case, and non-negotiable questions on real-time latency, data access, explainability, governance, and action workflows. Use the event to pressure-test those points with peers and vendors, not to collect brochures.

**Which event tracks are most valuable for CX measurement and ROI?**
Prioritize tracks on governance and AI trust, real-time intelligence and alerting, QA and coaching at scale, closed-loop VoC execution, and ROI proof (baselines, targets, impact reviews). If a session cannot explain how insight turns into owned action, it is usually not worth your calendar.

The 2026 CX conferences where buyers benchmark CA&I vendors, validate real-time insight, and pressure-test AI trust, governance, and ROI.

Top Customer Analytics & Intelligence Events in 2026: Your Buyer's Guide to the Best CX Conferences

Customer Contact Week (CCW) returns to Las Vegas on **June 22–25, 2026**, hosted at Caesars Forum. Positioned as the world’s largest customer contact event, CCW blends a high-volume conference program with a major expo hall and several focused, role-specific experiences, including the **CCW Innovation Summit**, **CCW Management Summit**, and **CCWomen Summit**.

What keeps senior leaders coming back is no longer curiosity about AI. It’s the harder question: **how to implement automation without eroding trust, creating compliance exposure, or burning out the humans** still handling the most complex moments.

CCW’s 2026 agenda makes that tension explicit. It leans into **AI and automation**, **workforce optimization**, **self-service and support**, and **customer experience strategy**, while still giving real space to leadership and culture—often the difference between a transformation that ships and one that stalls.

By design, CCW isn’t only main stage inspiration. It’s built around **workshops, summits, and think-tank formats** that push toward decisions, useful if you’re arriving with a mandate to reduce cost-to-serve while improving experience quality.

Rebecca Jarvis, Chief Business, Technology & Economics Correspondent at ABC News, returns as main stage host, guiding discussions tied to digital disruption, hyper-personalization, privacy, data security, and cost efficiency.

## Why CX Leaders Attend CCW Vegas

For leaders, CCW’s value typically comes down to three outcomes:
- **Pressure-test where AI and automation are actually delivering ROI**
- **Compare operating models** for workforce performance and quality
- **Assess the vendor landscape** in one place, less reliant on marketing claims and more grounded in peer reality

CCW’s programming also signals that **2026 is not the year of experiments. It’s the year of accountability.** You can see that in session naming and formats: workshops focused on building and operationalizing AI agents; summits focused on leadership behaviors and the human impact of automation; breakouts and think tanks tackling capacity, knowledge, and channel strategy.

## Agenda At A Glance: June 22-25

- **Monday, June 22**: Arrival, badge pickup, executive-level programming like the CMP Research Circle. Welcome party in the evening.
- **Tuesday, June 23**: Workshops and summits, including CCW Innovation Summit, CCW Management Summit, and CCWomen Summit. CCW Excellence Awards Gala (separate ticket).
- **Wednesday, June 24**: Expo hall opens, full day of keynotes and breakouts. Headliner programming on main stage. After party.
- **Thursday, June 25**: Main stage programming, breakouts, expo hall networking. Conference concludes.

## The Themes To Watch In 2026

CCW frames its program around four core challenge areas: **Customer Experience**, **AI and Automation**, **Self-Service and Support**, and **Workforce Optimization**.

That’s a strong map of where customer contact is heading. CX leaders are being asked to design experiences that feel human while automating at scale. They need self-service customers actually adopt. They need workforce models that support a hybrid **‘AI plus human’ operating reality**. And they need governance that prevents speed from turning into risk.

The schedule also points to a practical shift: not just AI capability, but **AI deployment discipline**. Several sessions explicitly focus on moving beyond pilots, restoring trust, and building guardrails.

## Key Sessions and Summits to Prioritize

If you’re choosing where to invest attention, **Tuesday is a strategic lever**—it’s where CCW concentrates hands-on and leadership-focused experiences.

- **CCW Innovation Summit**: Geared toward AI, automation, and tech trajectories. Topics include the AI-powered customer, the employee experience in the age of AI agents, rebuilding trust, and tech trends that actually move the needle.
- **CCW Management Summit**: Leans into leadership behaviors and operational outcomes. Themes signal a focus on emotional resilience, coaching, and vendor decision-making grounded in research-driven evaluation.
- **CCWomen Summit**: Focuses on human-centered leadership, community, and career advancement, with sessions including humanizing AI and centering humanity in customer journeys.

Wednesday and Thursday shift into broader conference programming. Wednesday’s main stage includes **The Next Era of Customer Contact** with **Bryan Stoller, VP Customer Support & Advocacy at United Airlines**, plus breakouts and think tanks tackling regulated CX innovation, CCaaS replacement decisions, capacity planning, and knowledge management.

The agenda also lists main stage headliners **Shaquille O’Neal, 4x NBA Champion** on Wednesday and **Lisa Vanderpump, Business Mogul, Author, & Philanthropist** on Thursday.

## Featured Speakers and Headliners

- **Rebecca Jarvis**, Chief Business, Technology & Economics Correspondent, ABC News
- **Shaquille O’Neal**, 4x NBA Champion
- **Lisa Vanderpump**, Business Mogul, Author, & Philanthropist
- **Chris Barton**, Founder & Creator, Shazam
- **Damola Adamolekun**, CEO, Red Lobster
- **Bryan Stoller**, VP Customer Support & Advocacy, United Airlines
- **Tabatha Coffey**, TV Host (Tabatha Takes Over) & Author
- **Heather Arthur**, VP, Global Client Experience Centres, Scotiabank

Beyond the main stage, the broader lineup includes customer contact and CX leaders across financial services, healthcare, retail, travel, and more—useful because real constraints vary by industry, and ‘best practice’ rarely transfers cleanly without adaptation.

## The Expo Hall: What It’s Built For

CCW positions the expo hall as a major part of the experience, highlighting **200+ solution providers** across categories like AI and automation, communications, insights and analytics, services, and workforce enablement.

For CX leaders, the expo hall is most valuable when you **arrive with a decision framework**. Use sessions and workshops to sharpen requirements first, then vendor conversations become more diagnostic and less performative.

## How to Plan Your CCW Week for ROI

If the goal is measurable impact, plan CCW in three layers:

1. **Decide what must change** in the next two quarters—deflection, agent productivity, QA modernization, AI governance—and map those priorities to sessions and workshops. Lock in Tuesday early.
2. **Treat vendor meetings like structured discovery**. Bring a scorecard. Ask about deployment time, governance model, integration complexity, and proof of outcome. Don’t accept ‘pilot success’ as evidence of scalability.
3. **Make networking intentional**. Identify peers in similar industries and constraints. Use after-hours events for relationship building, not casual browsing. The biggest ROI often comes after the event, when you can call someone who has already lived through your next decision.

CCW’s broader message for 2026 is clear: **contact centers are becoming the operational heart of CX strategy again**. AI will accelerate that shift, and it will expose weak processes faster than ever. The leaders who win will treat customer contact as a system, not a set of tools.

Customer Contact Week Vegas 2026 runs June 22-25 at Caesars Forum. See key sessions, speakers, AI themes, pricing, and planning tips.

CCW Vegas 2026: Beyond the AI Hype – How to Build Contact Centers That Actually Deliver

A financial analyst, a few years out of school, sits in front of four cloud terminals at a New York hedge fund, running $1,000 a day in AI tokens. His manager approved the budget without hesitation – the firm’s own math showed his productivity had multiplied fivefold, returning well over 200% on every dollar spent.

This is just one example of how a 26-year-old does his job today. Now imagine the same transformation applied across the loan origination operations of a top ten bank, with thousands of underwriters, risk analysts, and compliance staff. Or to the **customer service operations** of a Fortune 100 retailer handling two million interactions a week.

The potential gains are obvious, and no individual contributor or off-the-shelf AI tool can deliver them at enterprise scale. Reimagining business operations for human and agentic workers and building production-grade, AI-native solutions to run them is the opportunity that stands before IT services providers today.

The industry’s first principles were born out of an enterprise reality: technology kept becoming more powerful and more complex than companies could implement, scale, and operate on their own. Starting in the 1960s and supercharged from the 1990s forward, IT services providers built four durable value engines: implementation expertise, talent at industrial scale, global delivery, and managing complexity. Those engines survived every technology wave – Java, .Net, cloud, mobile – because they adapted while preserving the core economics.

## Necessary Shifts for the Transition

Autonomous AI now challenges the industry at a deeper level. It changes how IT services firms create value, how they deliver it, how they price it, and ultimately how they themselves are valued.

Enterprise software was deterministic, relying on repeatable, templated logic delivered through packaged software and SaaS platforms. AI systems are different. The AI models that power them are not products to be configured, but reasoning engines that require context, guardrails, and domain-specific knowledge to work reliably inside enterprises. And because AI solutions must be built around reimagined workflows, service providers now have the opportunity to create and manage the full operating stack, taking accountability for business outcomes.

Making this transition demands four significant shifts. Providers must evolve from systems integrators into **AI builders**, creating the platforms, models, and tooling required to deliver outcomes. In the old world, software existed, and the job was to implement it; in the AI world, systems are inherently bespoke and must be built.

Talent must be reimagined away from the traditional pyramid and towards interdisciplinary skills, cultivating people who are simultaneously fluent in the business domain, operations, and technology.

Delivery must shift from labor-based models to delivering outcomes, with platforms and managed services becoming the new operating model.

Lastly, and perhaps most consequential, providers must shift from delivering projects to **underwriting operational outcomes** at scale. Enterprises’ appetite for outcomes was never in question. The problem was that the technology to deliver, measure, and guarantee them did not exist. The combination of cloud platforms, real-time data infrastructure, AI-driven automation, and agentic orchestration now makes it possible to instrument business processes end-to-end.

## The Opportunity—and the Prize

No CEO ever woke up wanting to buy 500 FTEs. They always wanted faster time-to-market, lower inventory costs, and better customer retention. Now, for the first time, the technology exists to deliver exactly that.

When a services firm underwrites claims adjudication speed or commits to a measurable reduction in customer churn, it delivers efficiency, customer satisfaction, and the capacity to reinvest in growth. A global insurer that hands over claims operations to an outcome-based provider frees its best people to focus on product innovation, underwriting strategy, and market expansion, the functions that differentiate the business. A consumer goods company that outsources supply chain orchestration on outcome guarantees can redirect capital and leadership attention toward brand building, new market entry, and customer experience.

The providers moving fastest are investing in **context engineering** – the discipline of gathering and infusing an enterprise’s tribal knowledge into AI solutions so that probabilistic systems produce reliable, specific outputs. They are building repositories that encode decades of engagement knowledge into structured, reusable assets. They are establishing AI governance practices to ensure the security, auditability, and safety of AI systems. And they are restructuring commercial models from selling hours to underwriting results.

Everything can now come together as a service, allowing enterprises to focus on what defines their advantage while partners take responsibility for the work that enables it. The prize is access to a **$6T+ market**, more than three times that of IT Services today, once business operating budgets enter the pool.

IT Services firms with the courage to underwrite outcomes will define the industry and how the market values it.

The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.

[1] Gartner estimates the 2026 IT Services Market at ~ 1.87 trillion. Roughly 11-14% of enterprise revenues are spent to operate corporate functions alone, including labor. 11% of global Fortune 500 companies’ revenue in 2025 ($41T) translates to ~$4.5T. Together, IT Services and operational spend would yield a market of over $6T. https://fortune.com/ranking/global500

AI now offers firms a chance to build something valuable—but only if they have the courage to put results on the line.                                                                                                                                  

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