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Customer Services Articles Published Today
Top Customer Services articles picked and summarized
Porsche Newsroom•2 hours ago•
870
Porsche Dominates Customer Service Excellence: Back-to-Back #1 Rankings in JD Power Study Reveal Their Secret Formula
Porsche just proved that customer service excellence isn't a one-time achievement - they've secured back-to-back #1 rankings in the JD Power Customer Service Index Study! 🏆 Discover how they achieved a 915 score and dominated all five service categories. #CustomerService #JDpower #Porsche #AutomotiveExcellence #ServiceQuality #CustomerSatisfaction
Customer Services Articles Published Yesterday
Top Customer Services articles picked and summarized
Cx Today•1 day ago•
970
The Hidden Cost of AI in Customer Service: Why Human-First Strategies Are Smarter for Small Businesses
Think AI always cuts customer service costs? Think again. New research suggests generative AI could actually cost MORE than human agents by 2030. Discover why small businesses need a human-first approach to AI strategy. #CustomerService #AI #SmallBusiness #CXStrategy #BusinessTips