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Customer Services Articles Published Today
Top Customer Services articles picked and summarized
Pr Newswire•2 hours ago•
920
The Future of Customer Service: How Generative AI Is Transforming the Agent Experience
🤖 How is generative AI transforming customer service? ASAPP's CEO shares insights on reducing hold times, automating repetitive tasks, and the future of human-AI collaboration. #CustomerService #GenerativeAI #AI #CustomerExperience #FutureOfWork
Customer Services Articles Published Yesterday
Top Customer Services articles picked and summarized
Cx Today•22 hours ago•
950
Amazon Connect Gets a New Name and Expands into a Family of 4 AI Solutions
AWS just rebranded Amazon Connect to Amazon Connect Customer—but it's more than a name change. It's now a family of 4 AI solutions for CX, supply chain, hiring, and healthcare. The future of contact centers is agentic AI. #AmazonConnect #CustomerServiceAI #AgenticAI #AWS #CX