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Customer Services Articles Published Today
Top Customer Services articles picked and summarizedBusiness Insider•6 hours ago•
1020
How a 23-Year-Old Stole $15M by Impersonating Coinbase Customer Service
A 23-year-old Brooklyn man has been charged with stealing $15 million by impersonating Coinbase customer service representatives. The elaborate scam tricked 100 victims into giving up their cryptocurrency passwords. #CryptocurrencyScam #CustomerServiceFraud #Coinbase #CyberSecurity #CryptoNews
Customer Services Articles Published Yesterday
Top Customer Services articles picked and summarized
Cx Today•1 day ago•
840
Singapore's $774M Fine Against Singtel Exposes Critical Customer Service Infrastructure Flaws
Singapore's regulator just fined Singtel $774M for a customer service disruption affecting 500,000 users and emergency lines! This case exposes how infrastructure design flaws can cripple CX. Are your systems resilient enough? #CustomerService #CX #Telecom #Regulation #Infrastructure