Meet Lakisha Smalls: The MTA Hero Transforming Staten Island Railway with Exceptional Customer Service

Lakisha Smalls: A Decade of Dedication at Staten Island Railway

This week's MTA Hero is Lakisha Smalls, who serves as the Principal Administrative Associate for the Staten Island Railway. Her role is crucial in ensuring smooth operations and excellent service for commuters.

Overseeing Operations and Assisting Customers

Lakisha oversees approximately 120 conductors and operators who work for the Staten Island Railway. Her responsibilities include ensuring that crews are positioned correctly to run service efficiently, which is vital for maintaining timely and reliable transportation.

In addition to her managerial duties, Lakisha actively assists customers at the booth by answering their questions and providing support. Her hands-on approach helps enhance the passenger experience and fosters a positive environment at the station.

Recognition for Outstanding Service

Lakisha was recently recognized for her exceptional customer service at the St. George Terminal, where she works. This acknowledgment highlights her commitment to going above and beyond in her role, making her a standout figure in the MTA community.

A Decade of Service and Team Spirit

With 10 years of experience at the Staten Island Railway, Lakisha brings a wealth of knowledge and dedication to her position. She emphasizes the importance of being a team player and strives to perform her job to the best of her ability, setting a strong example for her colleagues.

Lakisha's story is a testament to how dedication and customer-focused service can make a significant impact in public transportation, inspiring others in the industry to prioritize excellence in their work.