Samsung's Gateway Store Reopens with AI-Powered Customer Experience
Samsung has officially relaunched its newly revamped Gateway store on February 26, 2026, showcasing a refreshed design and offering customers hands-on experience with the latest Galaxy devices, including the upcoming Galaxy S26 series. This innovative store aims to provide an immersive shopping experience with advanced technology demonstrations.
The store renovation, part of Samsung's broader strategy to modernize its retail presence in South Africa, creates a seamless journey where customers can explore connected technology across mobile, wearable, audio-visual, and Bespoke AI home appliances. The soon-to-be-launched Galaxy S26 series—comprising Base, Plus, and Ultra models—signifies Samsung's ambition for significant innovation, focusing on advanced AI integration, enhanced performance, and refined hardware for South Africa's premium market.
KZN-based customers can now enjoy a fresh and innovative glow-up in a store designed to provide improved and immersive shopping experiences. The modern, engaging design allows for interactive, hands-on experiences with Samsung's advanced technology.
Business Solutions and Customer Support
Samsung stores offer tailored technology solutions for enterprises, including bulk purchasing of smartphones, tablets, wearables, and business monitors. The newly revamped Gateway store provides opportunities for customers to learn about Samsung's latest technology, experience the Galaxy ecosystem, get in-store support on current devices, and view Galaxy AI in live demonstrations.
Kgomotso Mannya, Chief Marketing Officer of Samsung Africa, stated: "This newly refurbished Gateway store represents a new look and feel and reflects our commitment to creating a truly immersive retail experience that enhances our customer service. The modern and futurist design that aligns with the latest Global Samsung Store standards brings Samsung innovation to life."
Mannya added: "In this refreshed store, our business customers will be offered integrated solutions that include support for smart office and vertical-specific solutions as well as in-store pickup, quick and improved support. Our enthusiastic Samsung team, whose primary goal is to exceed customer expectations, is ready to offer personalized and expert assistance."
The Gateway store features a certified Samsung Care team that handles everything from cracked screens to battery replacements, providing fast, reliable in-store service to minimize disruption to customers' routines.
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