**Program Overview/Nature of Work:**

This program provides comprehensive end-user technology support services to the Department of Health and Human Services (HHS), encompassing service desk operations, asset management, remote and deskside support, software maintenance, and call center facility services.

The Technology Management Support Task Lead will serve as the primary point of contact for all technology management functions, overseeing the delivery of these services while working closely with the Program Manager and federal stakeholders. This role combines operational leadership with hands-on technical oversight to ensure high-quality, responsive support for HHS personnel across the enterprise.

**Qualifications:**

Extensive Hands-On Experience Managing End-User Support Services

\- The Task Lead must have direct, practical experience leading and executing a full range of end-user IT support services, including service desk operations, deskside support, call center infrastructure, software maintenance, and asset management in a large-scale enterprise environment.

Proficiency with ServiceNow and ITSM Workflows

\- The candidate must be fluent in using ServiceNow for ticketing, asset tracking, knowledge base management, and dashboard reporting, ensuring seamless service delivery aligned to ITIL practices.

Demonstrated Leadership in High-Availability, SLA-Driven Environments

\- The role requires managing distributed teams and support operations across multiple sites under strict service level agreements, with a focus on reliability, responsiveness, and accountability.

ITIL Certification (v3 or v4) or Equivalent Service Management Expertise

\- A strong foundation in ITIL is essential to standardize processes, drive continuous improvement, and align all service delivery activities with industry best practices and government expectations.

Strong Communication and Stakeholder Coordination Skills

\- As the primary interface with government leadership, the Task Lead must be able to clearly communicate technical issues, manage expectations, and coordinate seamlessly with both federal stakeholders and internal delivery teams.

**Key Competencies:**

*   Leadership & Coordination: Proven ability to manage and coordinate complex programs with multiple stakeholders, ensuring that all moving parts work together toward a common goal.
*   Communication: Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders and ensure all team members are aligned.
*   Problem Solving: Ability to identify and mitigate risks, issues, and blockers that could affect project delivery, while making informed decisions that ensure the program’s success.
*   Business Acumen: A deep understanding of how technology can align with and drive business objectives, especially in the context of Salesforce solutions.
*   Process Improvement: Strong focus on process optimization and continuous improvement, with the ability to identify and implement improvements throughout the program lifecycle.

Transitioning military and/or Veterans with IT/IS, finance, and/or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and paid vacation time.

**WORK AUTHORIZATION**

This role requires you to live within the United States.

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.

**AAP/EEO STATEMENT**

Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Quantum Management ’s employees to perform their job duties may result in discipline up to and including discharge.

**CLEARANCE REQUIREMENT**

This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history. The clearance process ensures that the candidate is reliable, trustworthy, and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process.

**COMPANY DESCRIPTION**

Sprezzatura Management Consulting, LLC (www.sprezzmc.com) is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.

Technical Management Support Lead

Lensa is the leading career site for job seekers at every stage of their career. Our client, Envista Holdings Corporation, is seeking professionals. Apply via Lensa today! **Job Description** The technician will be responsible for resolving technical issues related to digital dentistry production. Always ensuring customer satisfaction and demonstrating the professionalism of the team, ensuring personalized service for each customer.

*   Telephone technical assistance to clinical customers in reviewing surgical plans through our software (NobelProcera and NobelClinician)
*   Provides technical support via phone or email directly to customers by diagnosing, troubleshooting, repairing and debugging dental equipment, dental CAD CAM software.
*   Telephone technical assistance to laboratories in scanning and designing individual prostheses and structures.
*   Remote technical assistance to customers in the daily use of software and hardware (scanners), as well as in new updates.
*   Installation and reinstallation of software related to our IT and hardware solutions (via TeamViewer).
*   Support in creating educational materials such as software tutorials and product procedures. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

**Job Requirements**

*   Valuable experience in the dental sector.
*   3 to 5 years of experience in Customer Service or direct sales in dental business with CAD CAM software services.
*   Preferable a Degree in dental engineers or dental technician
*   Advanced user-level computer experience.
*   Experience with Dynamics ticketing tool.
*   Knowledge of SAP is an advantage, and experience using a CRM system is strongly preferred.
*   Customer orientation.
*   Teamwork.
*   Communication skills.
*   Quick issue resolution.

**Operating Company** Nobel Biocare Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .

Technical Support Specialist (Remote in UK)

**About Artisan** At Artisan, we're creating AI Employees, called Artisans, and software which is sleek, easy to use, and replaces the endless stack of point solutions. We're starting with outbound sales and our AI BDR, Ava. Our platform contains every tool needed for outbound sales - B2B data, AI email sequences, deliverability optimization tools and so much more. We're growing very rapidly and recently raised a $25M Series A round from top investors. We are looking for superstars to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company. _**Key Responsibilities**_

*   Diagnose and troubleshoot DNS and email deliverability issues
*   Field and respond to support tickets promptly using Pylon
*   Report and track bugs, working directly with engineers to resolve issues
*   Clearly communicate with customers, providing timely and accurate resolutions
*   Create and maintain support documentation to help customers troubleshoot independently
*   Compile and deliver weekly bug reports to highlight recurring issues and trends
*   Ensure a fast response time and high-quality customer interactions

**About You**

*   Experience with DNS, email deliverability, and general networking concepts
*   Strong problem-solving skills and attention to detail
*   Excellent written and verbal communication skills
*   Familiarity with customer support platforms (we're using Pylon)
*   Ability to work effectively with engineers and customers alike
*   Experience in a technical support or troubleshooting role

**Benefits**

*   Full-coverage medical, dental & vision insurance.
*   Equity options.
*   Company off-sites and events.
*   Food & drinks provided in-office.

Technical Support Engineer

**About Our Client**

Our client is a fast-growing NYC-based FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify, but purpose-built for community banks and credit unions. Their modern banking software helps level the playing field for smaller banks and credit unions by enabling them to grow digitally.

Their deposit origination platform is widely considered best-in-class in the industry, showing clear and material performance beyond any of their competitors.

**About The Role**

Be the primary point of contact for the hiring company's customers. Your primary responsibilities will include addressing customer inquiries, resolving complex technical issues, and ensuring a positive customer experience. You will work closely with other team members and departments to provide timely and accurate solutions.

This Technical Support Specialist role is a great opportunity to come in early and make a large impact at the company. The role provides the basis for many growth opportunities within the company, such as potential moves into software engineering.

**About You:**

*   You have a passion for learning and developing.
*   You are energized by solving complex problems.
*   You communicate effectively both internally and externally.
*   You have a strong sense of urgency.
*   You are customer obsessed!

**They Are Looking For:**

*   2+ years of technical support experience
*   Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
*   Ability to write basic SQL e.g. insert, update
*   Excellent verbal and written communication skills, both internal and client-facing
*   Experience using browser console technologies such as Chrome dev tools
*   A true problem solver that uses broad thinking to strategically develop solutions
*   Ability to learn and understand complex software tools
*   Familiarity with Zendesk

**What The Company Offers:**

*   Competitive salary ranging from **$90,000 to $110,000** depending on overall experience and level.
*   Equity
*   100% covered medical, dental and vision insurance for employees
*   Unlimited PTO
*   Remote setup allowance of $400
*   Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
*   Mental health and wellness programs
*   Remote office work only
*   And more!

Technical Support Specialist

**About Nooks.ai:Location:** East Coast / Central USA

Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like 1Password, Fivetran, Greenhouse, and hundreds more. For more information, visit Nooks.ai.

**The role**

Our Customer Success Managers ensure mid-market and enterprise customers maximize their value from Nooks and are delighted with the experience. They develop and maintain strong, multi-threaded relationships with key stakeholders and help them achieve their business goals through Nooks solutions.

This role is for someone who thrives on wearing multiple hats as they guide their stakeholders throughout the customer journey … onboarding new customers, proactively addressing adoption challenges, supporting the customer journey with thought-leadership content, and running the renewal process. Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio.

**Responsibilities**

*   Manage a portfolio of c40 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
*   Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
*   Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals.
*   Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth.
*   Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
*   Monitor customer health metrics and develop proactive plans to address areas of concern.
*   Assist with Technical Support for your customers as needed.
*   Serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met.

**Requirements**

*   5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record
*   2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
*   2+ years of SDR or SDR management experience
*   Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
*   Comfortable with data analytics and experience using data to proactively identify customer challenges
*   Excellent written and verbal communication skills
*   Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
*   Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits.

**Equal Employment Opportunity Statement**

Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Customer Success Manager

**Join Onward as Our Support Manager – Shape the Future of Healthcare Transportation!**

Are you ready to make an impact in a fast-growing company that’s changing the landscape of accessible transportation? Onward is on a mission to nurture wellbeing, one visit, one outing, and one ride at a time. We are seeking a **Support Manager** to lead our dynamic team of dispatchers who are the heart of how we do what we do. If you have a passion for driving change and have a strong background in customer support, dispatch operations, and team management, we want you to help us revolutionize the industry.

We are seeking a Support Manager to lead our "Concierge Team" of dispatchers. The Concierge Team is the operational command of Onward, supporting drivers, individual riders, and healthcare coordinators. This role requires a dynamic leader skilled in optimizing fulfillment, enhancing customer satisfaction, and managing safety events. If you have a background in customer support, dispatch operations, trust & safety, team management, and are passionate about removing transportation barriers to life, this opportunity could be a perfect fit for you.

**Why Onward?**

At Onward, we don’t just think about transportation – we think about the people behind the wheel. We are a mission-driven company that’s committed to improving the quality of life for patients while building a collaborative, high-performance culture for our employees. This is your chance to take ownership, drive impactful change, and be a key player in our dynamic growth story.

**Key Responsibilities:**

*   **Team Leadership**: Lead and proactively develop a team of dispatchers who are the primary contacts for riders, drivers, and hospital coordinators. Drive high-quality communication and coordination, while fostering team and individual growth through mentorship and tailored development plans. Lead our team brand and create a customer-first culture.
*   **Performance Management & Key Team Metrics**: Monitor and analyze team and individual performance to identify improvement opportunities. Continuously train and develop staff for optimal efficiency and accuracy, build models to understand and manage team capacity and direct daily operations through regular one-on-one meetings, effective schedule management, and proactive daily huddles.
*   **Trust, Safety, and Issue Resolution**: Proactively enhance our trust and safety program by continuously developing incident management protocols and using analytics to

closely monitor driver performance, ensuring adherence to safety and quality standards. Anticipate and manage potential escalations with proactive incident coaching and support for team members and drivers, maintaining high service standards and implementing preventative measures.

*   **Policy and Process Optimization**: Actively design and refine team processes and policies, identifying and addressing gaps to enhance operational excellence. Foster a culture of continuous improvement to ensure all practices support both team efficiency and strategic objectives.
*   **Cross-Functional Collaboration:** Work closely with the Customer Success and Product teams to refine dispatcher and coordinator training, policies, and system functionalities. Ensure clear, updated communication of product enhancements and operational changes to the team.
*   **Systems & Organization Design:** Utilize and continuously improve tools like Zendesk to enhance service delivery, streamline communication, and improve satisfaction levels among customers and dispatchers, and help design the Dispatch organization to meet the needs of the business.

**Skills/Requirements:**

*   **Educational Qualification:** Bachelor’s degree or an equivalent combination of education and relevant experience.
*   **Experience:** Minimum of 3-5 years in Support or Dispatch Management, demonstrating a proven track record in operational leadership. Trust & safety experience and startup experience in growing, changing organization
*   **Leadership Skills**: Demonstrated expertise in leading, motivating, and managing a diverse team to achieve high productivity and efficiency.
*   **Technical Expertise:** Familiarity with dispatch software, customer relationship management (CRM) tools, and information systems relevant to the industry, such as Zendesk.
*   **Data Driven:** Proficiency in analyzing operational data to inform strategic decisions, enhance service delivery, and effectively forecast hiring or training needs.
*   **Project Management:** Strong project management skills with the ability to prioritize and re-prioritize due to changing circumstances in a growing startup environment.
*   **Communication Proficiency:** Exceptional verbal and written communication skills, essential for clear information dissemination and managing interactions and escalations with team members, other departments, and external stakeholders.

Support Manager

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software. At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose. Join us and be part of a team that is making a real impact. To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Shift Work Required For EligibilityAbout the Role:** Your focus is on providing an exceptional customer experience while handling technical queries and providing solutions for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success. **Key Responsibilities**

*   Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application
*   Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities
*   Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation
*   Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers
*   Effectively use and search the knowledge base, occasionally contributing new or updated content
*   Meet or exceed established service delivery guidelines and key performance indicators
*   Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
*   Be available to work between 11AM to 8PM EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need.

**Skills And Qualifications**

*   Understand the business processes and practices within a long-term care or medical facility
*   Strong, demonstratable problem-solving skills
*   Excellent communication skills, written and oral
*   Energized and motivated by a fast paced, dynamic, high demand working environment
*   Demonstrated ability to multi-task, prioritize, and manage customer expectations
*   A quick learner with acumen for software and technology
*   A patient and active listener who is detail-oriented
*   High level of customer focus and empathy
*   Familiarity with PointClickCare software is an asset
*   Strong Cross Functional work experience with technical teams

**Required Experience**

*   Bachelor's degree in Business Administrations, Healthcare, Pharmaceuticals, IT (Preferred not required)
*   Experience supporting and trouble-shooting web-based software applications.
*   Preference for those with experience using diagnostic tools to help resolve customer issues.
*   Prior experience using PointClickCare is an asset (modules such as Orders, eMAR, HL7 messages.)
*   Prior experience using Sales Force/Service Cloud.
*   Previous work experience in Pharmaceutical Administration HealthTech (Preferred not required)

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $30-$35 per hour with Overtime Eligibility. 10-Month Contract- Extension Eligible

(US) Customer Support Solutions Analyst, Pharmacy (10-Month Contract)

**About Us** At Medix Dental IT, we are dedicated to our core values, providing top-notch IT solutions specifically tailored for dental practices. Based in the Midwest, we have been a trusted partner in dental technology integration and support since our founding in 2003. We collaborate with dental practices nationwide to manage their IT systems and offer strategic advice on technology decisions and compliance. By becoming an extension of our clients’ practices, we minimize technology issues, enhance practice profitability, and boost overall satisfaction. Our commitment to quality and exceptional customer service has led to an impressive client retention rate, setting us apart in the industry. If you are passionate about technology and committed to client satisfaction, we invite you to join our dynamic team and help us transform the dental technology landscape! To learn more about our company, visit https://medixdental.com/. **Position Overview:** We are looking for a dedicated IT Support Specialist to join our Service Desk team and provide support to our dental office clients. In this position, you will assist clients (dental office staff) with technical issues through phone and email communication, building strong relationships while delivering exceptional customer service. You will gain exposure to a diverse range of products and services, addressing technical challenges related to hardware, software, peripheral equipment (such as phones and printers), and specialized dental imaging products. Location: Remote; Anywhere in the USA Hours: 8 AM to 5 PM CST, Monday through Friday Compensation: $50,000 to $55,000/year \*\*This is not a C2C opportunity. Only candidates who reside in the USA will be considered.\*\* **Key Responsibilities:**

*   Embody the Medix Dental IT values in every aspect of your work
*   Act as the primary point of contact for partners requesting technical assistance via phone, email, or our automated ticketing system
*   Diagnose, research, and resolve technical issues related to hardware and software
*   Communicate ticket status clearly and consistently until resolution is achieved
*   Adhere to escalation protocols for standard tickets
*   Identify and escalate urgent issues to the team lead as necessary
*   Provide accurate and helpful information about our IT products and services
*   Maintain a strong customer service focus, proactively anticipating and addressing problems while optimizing the use of technology resources
*   Complete additional related duties as assigned

**What We’re Looking For:**

*   A solid understanding of computer hardware, printers, mobile devices, Microsoft Operating Systems, Microsoft Office products, and other end-user applications is necessary
*   Strong customer service skills are essential, along with the ability to work collaboratively in a team-oriented environment. Excellent verbal and written communication skills and experience interacting with customers are required
*   Candidates must be adept at multitasking and able to shift between tasks seamlessly while maintaining focus and composure
*   2 years of service desk experience

**We’d Love to See:**

*   MSP experience
*   Experience in Dental IT or Medical IT support
*   CompTIA ITF+, CompTIA A+, or CompTIA Network+ certificate

**Why Join Us?** At Medix Dental IT, you will be part of a supportive and innovative team dedicated to making a difference in dental practices. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth. If you are ready to take your career to the next level and make a real impact in the dental IT field, apply now! We appreciate your interest in joining our team. Due to the high volume of applications we receive, we are unable to respond to each applicant individually. If your qualifications match our needs, we will reach out to you for further discussions. Thank you for your understanding.  Medix Dental IT is committed to equal employment opportunities and all candidates will be evaluated based on qualification. Equal Opportunity is the Law. Powered by JazzHR Hmq34xodaa

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