Job Overview:
The Field Applications Engineer (FAE) is responsible for the support of the sales, marketing, and manufacturing of Capacitor products with global manufacturing facility in the EMEA Region. The FAE will travel to visit customers and assist customers’ engineers with the technical aspects of their design.
The person acts as technical liaison to customers and will also heavily interact with Product Management, R&D and Sales, Marketing & Customer Service teams.
The ideal candidate should have an outgoing personality, be a team player and self motivated, with an interest in learning about new technologies, and a desire to collaborate with the customers. The FAE will help uncover technological trends and translate their needs into product solutions, or help incorporate them into product development roadmaps.
Duties & Responsibilities:
- Build and maintain strong technical and commercial relationships:
- Function as primary technical liaison for catalog and standard products.
- Interact with customers to define custom part requirements and evaluate feasibility
- Field customer technical questions
- Coordinate with Sales to fully understand their requirements and applications
- Work with engineering team to define testing and evaluation where required
- Detailed drawing packages – customer drawings, assemble assembly drawings and component drawings, specifying critical (inspection) dimensions
- Review of customer specifications. Provide feedback and request changes to customer documentation as necessary
- Applicable electrical and mechanical testing procedures
- Develop technical and application literature:
- Assist customers, sales representatives, and the Sales and Marketing organization with technical discussions and training. Function as primary initial contact on technical issues.
- Develop, review and assist in updating Knowles Capacitors Presentations, brochures, White papers, blogs and market research.
- Maintain catalog, datasheet, and website technical content.
- Write and/or assist in writing technical articles and papers.
- Works with Product Manager to address market needs:
- To participate in new product development and the design of new or modified parts and their transfer to production.
- Other:
- Develop appropriate strategies, tactics, monthly reports, and annual plans
- Travel and training in support of customers will be required.
Qualifications & Skills:
- BS degree preferably in the electrical engineering discipline with focus in on system designs and familiarity with passive components, preferable MLCCs especially capacitors (aluminum electrolytic, film, mica, super capacitors and MLCC).
- 3-7 years’ work experience in a technical role with customer interaction.
- Ability to travel 40% to 50% of the time.
- Experience with designs using passive components (capacitors) in Power supplies, RF systems or pulse energy systems is a plus
- Self-directed, highly professional and collaborative.
- Strong verbal and written communication skills.
- Strong attention to detail and propensity for accuracy of work product.
- Accountability to the timelines of task completion.
- Able to manage multiple tasks and priorities within a fast-paced workplace.
- Strong problem solving skills.
- This is a remote role; the candidate should be based out of the UK or Germany
Physical Requirements:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Statement: Knowles Precision Devices prohibits discrimination based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status.
Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our careers portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee.