Working Hours: Fixed Term (end of June 2027), Full-Time (40 hours per week) Monday to Friday
Location: Home Based (Preston, Lancashire area)
G4S Facilities Management is looking for a proactive and customer-focused Business Support Officer to support our Restart contract, a DWP-funded scheme that helps unemployed individuals return to long-term work. In this home-based role, you will provide key administrative and call-handling support to our delivery teams, Jobcentre Plus partners, and customers.
Key Responsibilities
- Warm Handover Calls: Handle incoming warm handover calls between local Jobcentre Plus offices, supply chain partners, and customers in a professional and timely manner.
- Administrative Support: Provide comprehensive day-to-day administrative support to the wider business operations.
- Change Management: Accurately process "Change of Circumstance" notifications, ensuring all relevant internal and external parties are kept fully informed.
- Mailbox Management: Oversee and manage multiple shared email inboxes, routing queries to the correct teams and tracking them to ensure timely responses.
- Stakeholder Relationships: Build positive working relationships across teams while delivering excellent customer service at all times.
- Previous experience in an inbound contact centre environment.
- Excellent verbal and written communication skills.
- Proven track record of delivering high-quality customer service.
- Strong IT literacy and administrative capability with high attention to detail.
- Available to start immediately
- Experience managing shared email inboxes and coordinating high-volume queries.
- Experience working with multiple stakeholders, external agencies, or supply chain partners.
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below;
- 25 days holiday plus bank holidays.
- Private Healthcare
- Progression, training and development catered to you.
- Refer A Friend incentives.
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Charity work- Match-IT and Payroll Giving.
- Confidential Counselling Services.
- 24/7 support specialising in health and medical.
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.