EMPIST is a full-service IT company, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business but of our employees, too. Service Desk Specialist (Evening Shift) 4pm - 12am EEST Athens, Greece (Remote) We are looking for a bright, motivated, and detail-oriented __Service Desk Specialist__ who can provide technical support to a demanding and diverse range of customers from different industries. Ideal candidates will demonstrate a strong technical acumen, are solution oriented, understand the critical importance of good documentation, and take a team-oriented approach to supporting users and a variety of technologies. Experience in the M365 stack is essential as well as other 3rd party vendor software applications. You must have a rudimentary understanding of Active Directory administration. As well as past experience routing or managing tickets from a ticketing system. We are looking for an experienced and savvy IT person who can comfortably handle multi-tasking in a fast-paced environment with minimal supervision. Excellent troubleshooting, communication and documentation skills a must. Exceptional customer service skills necessary. **Requirements**

*   Minimum 3+ years experience in a desktop/help desk support role or related work
*   Service Desk or Support Center experience
*   Bachelor’s degree in computer science or related field from an accredited 4-year university
*   Microsoft Desktop Operating Systems - Windows 10, Windows 11
*   Experience with all Microsoft Office Products including the M365 stack
*   Experience with RMM tools such as Kaseya
*   Experience performing administration of Microsoft 365 / Office 365 tenants
*   Understand Microsoft 365 SaaS solutions (Sharepoint Online, Exchange Online, MS Teams, etc.)
*   Comfortable liaising with stakeholders from all levels, client-facing and internally
*   Driven to learn, grow into a bigger role and take on more responsibilities
*   Exhibit strong motivation, self-direction, commitment, sense of service and integrity

**Responsibilities**

*   Resolution of end user issues
*   Provide guidance and IT planning for clients
*   Update tickets with accurate and timely information following specified protocol for ticket maintenance
*   Ability to create accurate documentation of all activities a must
*   Proactive technical support services through the use of automation
*   Involvement in strategic planning of clients’ use of IT
*   Troubleshoot user and system problems over the phone with remote control technologies
*   The ability to manage, maintain, troubleshoot and support our client's equipment, software and services

**Desirable**

*   Virtualization Technologies
*   Backup Management Experience
*   Microsoft Certifications
*   Mac OSX/MACOS/IOS Experience
*   Awareness of Cisco IOS
*   MS Teams and Sharepoint End User Support
*   Experience having worked with law firms and LOB apps like iManage, Worldox, etc.
*   Current Cisco networking or security certifications
*   VMware vSphere certifications (VCP is a plus)
*   Experience with Barracuda Products
*   Project experience with large scale laptop deployments, M365 migrations, software upgrades and virtualization/consolidation a plus

We offer the opportunity to work with a friendly team, grow in this role and develop upon the current skills you already have. You will be working with team members located in the US and GR and supporting MSP customers throughout the US and around the globe! EMPIST is a 25-year-old global company with US locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road and an office in Phoenix, AZ. We also have our European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 8 out of the last 9 years which recognizes the fastest-growing, privately held businesses across the nation. We've also been chosen as one of the 501 most influential MSPs in the world (#73 in 2024) recognized on the Channel Futures 501 list for 10 straight years.

Service Desk Specialist (2nd Shift)

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation. The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook. What you'll do

*   Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
*   Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
*   Understand the customer journey and be able to guide them on future adoption
*   Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
*   Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
*   Remain knowledgeable and up-to-date on GitLab releases

What you'll bring

*   Understanding of Git and typical branching strategies
*   Knowledge of software development lifecycle and development pipeline
*   Understanding of continuous integration, continuous deployment, DevSecOps
*   Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
*   Experience partnering with customers to define and achieve business outcomes
*   Familiarity working with customers of sizes relevant to the assigned segment
*   Exceptional verbal, written, organizational, presentation, and communications skills
*   Detailed oriented and analytical
*   Strong team player but self-starter
*   Project management experience & skills
*   Strong technical, analytic, and problem-solving skills
*   Alignment with our values, and willingness to work in accordance with those values
*   Willingness to travel if needed and comply with the company’s travel policy
*   Fluent German

How GitLab will support you

*   Benefits to support your health, finances, and well-being
*   All remote, asynchronous work environment
*   Unlimited PTO (paid time off)
*   Team Member Resource Groups
*   Equity Compensation & Employee Stock Purchase Plan
*   Growth and development budget
*   Parental leave
*   Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. **Country Hiring Guidelines:** GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. **Privacy Policy:** Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Customer Success Manager, DACH

We're looking for a detail-oriented HR Operations Specialist to join our global HR team! In this role, you will support the full employee lifecycle, from pre-onboarding to offboarding, ensuring smooth and efficient HR operations across a global workforce. You will maintain accurate HR records, support payroll coordination, ensure compliance with policies and regulations, and serve as a key point of contact for employee and contractor inquiries. Additionally, you will collaborate with the global HR team to align regional practices and contribute to the implementation and improvement of HR initiatives and systems. **Key Responsibilities:Employee Lifecycle Management:**

*   Oversee pre-onboarding, onboarding, probation period, and offboarding processes for the global company.
*   Serve as the primary contact for employee and contractor inquiries regarding processes, HR policies, payroll, and benefits.

**HR Administration and Compliance:**

*   Maintain and update HR systems to ensure data accuracy and regulatory compliance.
*   Keep employee and contractor records current and secure within HR systems.
*   Generate HR reports on headcount, turnover, and other relevant metrics.
*   Support payroll coordination in collaboration with the finance department.
*   Manage the drafting, modification, and secure storage of contracts, ensuring compliance with legal and procedural standards.

**Global HR Team Collaboration:**

*   Collaborate with the global HR team to ensure regional HR practices align with global standards.
*   Provide support across various locations, promoting consistency and efficiency in HR processes across all regions.

**HR Initiatives:**

*   Assist in the implementation of HR initiatives and improvements to existing processes or systems.

**Career Progression**: This role offers significant opportunities for career growth. Depending on your skills and the company's development, you will have the potential to take on greater responsibilities and advance within the organization. **About You**:

*   2+ years of experience in HR Operations as an HR Generalist, Administrator, Specialist, or in a similar relevant position.
*   Highly detail-oriented and organized, with a strong ability to document and draft contracts and policies.
*   Experience supporting countries within the EMEA region.
*   Familiarity with Confluence, G Suite, and remote collaboration tools is highly preferred.
*   Tech-savvy and enthusiastic about working in a collaborative, growth-driven environment.

**Why we think this is a good opportunity:** At Playnetic, we're re-establishing our HR function during a period of positive change. This is a unique opportunity to contribute to that growth, working with people-focused leaders who are committed to servant leadership and care deeply about their teams. You'll have a voice in shaping our HR team's future and impacting the company's success.**Interview Process**:

*   Initial call with our recruiter
*   Follow-up call with Lili, HR Operations Lead (your potential future manager), and Karolina, our HR Director who leads the division

**How We Work & Our Benefits**

*   Flexible working hours - Flexible working at Playnetic is actually flexible! Work how you work best. We operate a common sense and goal-driven approach that helps you, and us track success
*   Unlimited holidays - We respect the importance of work-life balance, which is why we believe in unlimited holidays. The only thing we ask is you take at least 25 days!

**What does Playnetic do?** Established in 2023, Playnetic is a new player in the world of gaming entertainment. We design and build slot games from scratch - from idea to release. Our games will be played in regulated markets globally through industry-leading operators. Our innovative gaming content is centred around our core values: quality gaming, dedicated customer service, and reliable delivery to our partners. We're currently in a phase of growth and will scale considerably over the next 12 months. As a fully remote studio, we understand the importance of staying connected and maintaining team collaboration. We are continually mindful of this as we grow and have the tools and support in place to help us all flourish.

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