<ul><li>New South Wales, NSW, Australia </li><li> Permanent Full Time </li></ul>View favourites Customer Service Officer &#x2013; Carrington Contact Centre Permanent Full-Time | Carrington | Rotating 7-Day Roster Are you passionate about delivering exceptional customer service and making a meaningful difference in people&#x2019;s lives? integratedliving is seeking a motivated, compassionate and solution-focused Customer Service Officer to join our Carrington Contact Centre in a Permanent Full-Time position working across a rotating roster, 7 days a week. This is a fantastic opportunity to join a purpose-driven, not-for-profit organisation where your work directly supports clients, Support Workers and community partners across Australia. About The Role As a Customer Service Officer, you&#x2019;ll be the first point of contact for our clients, Support Workers and community vendors. You&#x2019;ll provide clear information, resolve enquiries and deliver empathetic support to people who may be navigating complex or challenging situations. You&#x2019;ll be part of a collaborative and supportive team where quality service, compassion and finding solutions are at the heart of what we do. Key Responsibilities Include <ul><li>Deliver high-quality and professional customer service across multiple communication channels</li><li>Respond to enquiries and complaints with empathy, efficiency and confidence</li><li>Accurately record client interactions and updates in internal systems</li><li>Problem-solve and think creatively to support client needs</li><li>Adapt to a fast-paced and constantly evolving environment</li><li>Work collaboratively with colleagues and stakeholders to achieve positive outcomes</li><li>Contribute to a supportive, inclusive and positive team culture </li></ul>About You We&#x2019;re Looking For Someone Who <ul><li>Has proven customer service experience and a genuine people-first approach</li><li>Is a confident and clear communicator with strong attention to detail</li><li>Can manage sensitive or challenging conversations with professionalism and empathy</li><li>Is adaptable, resilient and comfortable working in a dynamic environment</li><li>Can confidently work across a rotating 7-day roster </li><li>Understands that flexibility with working days and hours is important to meet the needs of our clients and services</li><li>Is motivated by the opportunity to make a meaningful difference </li></ul>Why Join integratedliving? <ul><li> Permanent Full-Time employment with a rotating 7-day roster</li><li>Supportive and collaborative leadership team</li><li>Meaningful work contributing to improved aged care services</li><li> Not-for-Profit Salary Packaging &#x2013; increase your take-home pay</li><li>Generous employee benefits and recognition programs</li><li>Access to Perkbox, with 9,000+ discounts across groceries, shopping, travel, fitness and more</li><li>Professional development and career progression opportunities</li><li>Inclusive, safe and respectful workplace culture</li><li>Free and confidential Employee Assistance Program (EAP) </li></ul>About Us integratedliving is an industry-leading provider of person-centred care, supporting clients across rural, regional and remote communities. Our dynamic and values-driven culture is focused on helping people live well, independently and connected to their communities &#x2013; at home, where they want to be. If you&#x2019;re a customer service professional who thrives in a fast-paced environment, enjoys solving problems and wants to make a genuine difference in people&#x2019;s lives, we&#x2019;d love to hear from you. Flexibility is key for this role, as the Contact Centre operates across a rotating roster 7 days a week. Applications will be reviewed as they are received, so don&#x2019;t delay &#x2013; submit your application today!

Customer Service Officer

Are you a customer-focused professional with a passion for helping clients succeed? We&apos;re looking for an experienced Customer Service Representative to join our growing support team at Thomson Reuters. In this role, you&apos;ll provide expert product knowledge and exceptional support to our diverse customer base across Australia. You&apos;ll be the voice of customer success, guiding clients through complex product setups, answering product-related questions, and acting as a trusted advisor. This is an opportunity to make a real impact by directly contributing to client satisfaction and business growth. About The Role In this opportunity as a Customer Service Representative, you will: <ul><li>Assist customers with questions about company, trust, SMSF setup and various other related topics</li><li>Help with product navigation</li><li>Answer phone calls, emails and processing web forms in a timely manner, adhering to the Service Level Agreements (SLA) &amp; consistently meet/exceed team OKRs</li><li>Liaise with product teams to provide customer feedback for improvements</li><li>Log, track, update and resolve all service requests from customers in the service management system.</li><li>Provide proactive and timely progress and status updates to clients.</li><li>Contribute to a positive business relationship with customers.</li><li>Act as a subject matter expert (SME) on our products. </li></ul>About You You&#x2019;re a fit for the role of Customer Service Representative, if you have the following required qualifications: <ul><li>3+ years in a customer call center or customer service environment</li><li>Experience in a customer-facing role</li><li>Strong communication and interpersonal skills</li><li>Ability to learn complex product knowledge quickly</li><li>Proficiency with CRM systems and service management tools (training provided)</li><li>Excellent organizational and time management skills </li></ul>What&#x2019;s in it For You? <ul><li>Hybrid Work Model: We&#x2019;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.</li><li>Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.</li><li>Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&#x2019;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.</li><li>Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.</li><li>Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.</li><li>Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.</li><li>Making a Real-World Impact:&#x202F;We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. </li></ul>About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Customer Service Representative

Job Description: As a Customer Service Representative, you will be an essential part of our team, guiding clients through every stage of their journey&#x2014;from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. At TravelWithSan, we pride ourselves on delivering personalized, high-quality service to travelers across the country. Key Responsibilities Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner. Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes. Follow up with clients to confirm travel plans and gather feedback post-trip. Address concerns with empathy and efficiency, ensuring client satisfaction. Benefits Remote flexibility &#x2013; work from anywhere, with hours that fit your lifestyle. Exclusive perks and access to industry-only discounts. Professional growth &#x2013; ongoing training and support from a dedicated team. Be part of a passionate community focused on building dreams and memories through travel. What We&apos;re Looking For Excellent communication skills&#x2014;both written and verbal. A background in customer service, ideally within tourism or hospitality. High attention to detail, strong organizational habits, and a proactive mindset. Tech-savvy and able to learn new systems and booking tools quickly. A genuine enthusiasm for travel and helping others create memorable experiences.

Department: OperationsLocation: Remote - AustraliaCompensation: AU$105,000 - AU$115,000 / year Description About Future Group Future Group is not your traditional financial services company &#x2013; we&apos;re a collective of super funds and services committed to changing our planet now for a better tomorrow. When you join us, you&#x2019;ll become part of a team united by a clear and important mission: to lead the investment movement by advocating and campaigning for a future worth retiring into. We are looking for someone to join our purpose-led high-growth scale-up Senior Operations Specialist position. The role exists to support the Trustee in fulfilling its fiduciary, regulatory, and operational oversight responsibilities across superannuation administration, claims, complaints, and member outcomes. The Senior Operations Specialist also fills a role between the Operations Specialists and Managers, acting as a point of escalation and finding and implementing resolutions for complex issues. And the best bit, you&#x2019;ll get to work with some fantastic work mates! You&#x2019;ll work as part of a pooled Operations team supporting claims, complaints, incidents, remediation, service-provider oversight, contact centre oversight and member servicing, while mentoring and leading less experienced colleagues. Future Group values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised groups, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face social exclusion due to their social class. We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for all. We will happily make any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at Future Group, please contact us at diversity@futuregroup.com.au. About The Role Working as part of a broader Fund Operations team, you&#x2019;ll provide cross-functional support across claims, complaints, incidents and remediation, service-provider and contact centre oversight, and member servicing, while acting as an escalation point for more complex matters. You&#x2019;ll help resolve complex operational issues, review and make decisions within delegated authority, oversee service-provider performance, and contribute to operational governance, risk, regulatory activities and continuous improvement. You&#x2019;ll also support the capability of the team by mentoring colleagues, providing technical guidance and assisting with work allocation and delegation. You&apos;ll love this job if <ul><li>You love sharing your ideas and seeing what happens. At this scale-up, you&apos;re not just a small fish in a big pond. Your contributions have a direct influence on our impact and how we work</li><li>You like to be kept on your toes - change is inevitable here. You like to tackle new challenges, and maybe even discover talents you never knew you had</li><li>You&#x2019;re someone who can own and amicably resolve most escalations and build strong, positive relationships with service providers, colleagues, Senior Leadership and the Office of the Superannuation Trustee</li><li>You can work both individually and as part of a team, connect and communicate with people from all levels and backgrounds, and delegate tasks while still owning the outcome</li><li>You bring exceptional communication skills, high attention to detail, sound judgment and problem-solving skills, and can manage multiple priority tasks concurrently </li></ul>We&apos;re looking for someone who <ul><li>Believes in Future Group&#x2019;s mission and has a passion for moving Australia&#x2019;s money out of fossil-fuels and into renewable energy</li><li>Believes in using the power of money to build a sustainable and equitable world</li><li>Has 5+ years&#x2019; experience in a superannuation operations role</li><li>Has customer service experience, for example in a contact or member service centre</li><li>Has a strong understanding of superannuation legislation and product design</li><li>Has RG146 or is comfortable to undertake the training and become compliant within 12 months of commencement.</li></ul>Some nice-to-haves but are not essential are: <ul><li>Tertiary qualifications in finance, law, business or a related discipline or relevant industry experience</li><li>Direct experience working within a superannuation RSE Licensee</li><li>Exposure to insurance within the superannuation system, including Death, TPD, Terminal Illness and Income Protection</li><li>Experience working with outsourced service providers</li></ul>Don&#x2019;t tick all the boxes? That&#x2019;s okay, we like thinking outside the box anyway. We value skills, passion and who you are over what you&#x2019;ve done or where you&#x2019;ve studied. So if this job strikes a chord, we want to hear from you! Why would you enjoy working at Future Group? <ul><li>A purpose-driven organisation - spend your days working on making this world a better place! The more we grow, the bigger the impact we are making on climate change and inequality</li><li>A B Corp organisation that cares about how it behaves inside and out</li><li>AFR&apos;s Best Place to Work 2026! Proud winners of TWO awards: Best Medium Organisation, and our industry category of Banking, Superannuation and Financial Services (an award we also won in 2022!)</li><li>Flexibility to fit work into your life (not your life around our work). School drop-offs/pick-ups and lunch-time gym sessions are a thing here</li><li>The choice to work from home, from one of our co-working spaces, from anywhere within Australia or even from overseas (for a short period of time)</li><li>The potential to own a piece of the Future Group pie with our unique Employee Share Ownership Program (with some fineprint)</li><li>Fun company-wide events</li><li>Progressive, people-focused policies and benefits including Menstrual and Menopausal Leave, Public holidays swaps, Cultural Leave, Self Care Leave and Gender Affirmation Guidelines and Leave</li><li>We offer employee network groups for people from diverse backgrounds: SuperGenders for cisgender women, trans men and women and non-binary folks; SuperGlobal for culturally diverse folks; and SuperPride for LGBTQIA+ folks. The groups are a safe, supportive space for people to share experiences and ideas</li><li>An inclusive parental leave package, with 20 weeks&#x2019; paid parental leave for birthing and non-birthing parents of all genders</li><li>A laptop you can use to work remotely plus an allowance to make your working from home setup comfortable</li><li>Other perks such as access to our Employee Assistance Program (EAP), the ability to purchase leave, novated leasing arrangements for electric vehicles, and a few more to find out!</li></ul>

Senior Superannuation Operations Specialist

Role Description This is a part-time remote role for a Technical Account Manager at Dream Education. The Technical Account Manager will act as a primary contact for assigned learners, partners, and clients, ensuring their technical and service-related needs are understood and addressed. Daily responsibilities include managing accounts, responding to technical inquiries, troubleshooting platform issues, and coordinating with internal teams to resolve problems. The role involves supporting the implementation and adoption of Dream Education&#x2019;s solutions, tracking ongoing requests, and providing clear, timely updates to stakeholders. The Technical Account Manager will also contribute to identifying opportunities for improving user experience and supporting growth initiatives.Qualifications<ul><li>Account Management skills to build relationships, understand client needs, and ensure satisfaction.</li><li>Technical Support and Troubleshooting skills to diagnose issues, explain solutions clearly, and guide users through resolution steps.</li><li>Sales skills to identify opportunities, present solutions effectively, and support upsell or partnership discussions where relevant.</li><li>Project Management skills to coordinate tasks, manage timelines, and collaborate with cross-functional teams to deliver solutions.</li><li>Strong communication and interpersonal skills, with the ability to explain technical concepts in accessible language.</li><li>Experience working in an EdTech, education, or SaaS environment is beneficial.</li><li>Comfort with remote collaboration tools and the ability to work independently with minimal supervision.</li><li>Relevant education or equivalent experience in technology, business, or a related field.</li></ul>

Technical Account Manager

Come build at the intersection of AI and fintech. At Ocrolus, we&#x2019;re on a mission to help lenders automate workflows with confidence&#x2014;streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit&#x2014;ultimately creating a more inclusive financial system. Trusted by more than 400 customers&#x2014;including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square&#x2014;Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world&#x2019;s most innovative lenders do business. Job Title: Mortgage Analyst/Senior Mortgage Analyst/ Mortgage Support Lead / Mortgage Support Specialist Location: Remote Timings: 6 PM to 3 AM IST Job Description We are seeking a detail-oriented and articulate Senior Mortgage Analyst to join our support team. The ideal candidate will bring strong written and verbal communication skills, a commerce background with a focus on Mathematics or Economics, and practical experience in SQL to effectively understand, troubleshoot, and support customer issues. This is a great opportunity for someone who combines analytical thinking with a customer-first approach. Key Responsibilities <ul><li>Serve as the first point of contact for customers via email, chat, or phone.</li><li>Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution.</li><li>Deliver prompt, accurate, and courteous responses to customer inquiries and issues.</li><li>Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data.</li><li>Maintain thorough documentation of customer interactions, queries, and resolutions. Monitor and track common issues to help identify trends and escalate systemic problems.</li><li>Contribute to improving support documentation, FAQs, and internal knowledge bases.</li><li>Support service-level agreements (SLAs) and meet quality and responsiveness KPIs. </li></ul>Required Skills:. <ul><li>Experience 1-3yrs</li><li>Excellent written and verbal communication skills with a professional and empathetic tone.</li><li>Strong analytical and logical reasoning capabilities.</li><li>Proficient in MS Office (especially Excel and Word).</li><li>Ability to handle multiple tasks, prioritize issues, and manage time effectively.</li><li>Collaborative mindset with a willingness to learn and adapt.</li><li>Previous experience in Mortgage domain</li><li>Should be comfortable working from the office in a fixed shift, Monday to Friday, from 9:00 AM to 6:00 PM Eastern Time (ET) </li></ul>Preferred Skills <ul><li>Familiarity with ticketing systems and customer support metrics.</li><li>Understanding of data integrity and confidentiality best practices. </li></ul>Life at Ocrolus We&#x2019;re a team of builders, thinkers, and problem solvers who care deeply about our mission &#x2014; and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our Culture Is Grounded In Four Core Values Empathy &#x2013; Understand and serve with compassion Curiosity &#x2013; Explore new ideas and question the status quo Humility &#x2013; Listen, be grounded, and remain open-minded Ownership &#x2013; Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That&#x2019;s why we&#x2019;re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

Latest Remote Jobs in
Australia·Customer Support

Customer Service Officer

Customer Service Officer

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Senior Superannuation Operations Specialist

Senior Superannuation Operations Specialist

Technical Account Manager

Technical Account Manager

Senior Mortgage Support Analyst

Senior Mortgage Support Analyst

Latest Remote Jobs inAustralia·Customer Support

Customer Service Officer

Customer Service Officer

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Senior Superannuation Operations Specialist

Senior Superannuation Operations Specialist

Technical Account Manager

Technical Account Manager

Senior Mortgage Support Analyst

Senior Mortgage Support Analyst

Latest Remote Jobs in
Australia·Customer Support