Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. Bitwarden is committed to delivering the best possible experience for users when accessing and managing their sensitive information. The Customer Success team helps customers and all Bitwarden users meaningfully engage with Bitwarden products while proactively planning for user growth, service availability, and to ultimately achieve their desired outcome. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in diligence, precision, transparency, and customer assessment. Bitwarden is looking for a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and handle business inquiries regarding our products, troubleshooting technical issues, completing systems integrations, and ensuring customer satisfaction. This is an all-remote team and we&#x2019;re looking for someone located in the APAC region. RESPONSIBILITIES <ul><li>Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio</li><li>Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services</li><li>Advising customers on industry best practices for the full stack of Bitwarden </li><li>Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future</li><li>Providing superb guidance and assistance for each business prospect or customer&#x2019;s implementation of Bitwarden, integration with the rest of their technology stack, and general security</li><li>Collaborating with Sales, Engineering, and Product associates</li><li>Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer&#x2019;s use-case </li><li>Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations </li></ul>WHAT YOU BRING TO BITWARDEN <ul><li>Excellent English and grammar</li><li>Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)</li><li>Project planning, including collaborative and individual time management</li><li>A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all</li><li>A strong sense of empathy and the ability to advocate for others</li><li>A passion for helping Bitwarden users</li><li>Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted</li><li>Ability and desire to work remotely </li></ul>Familiarity with several of the following areas/technologies is preferred: <ul><li>Bitwarden</li><li>Linux, Windows, and macOS</li><li>Docker, Kubernetes, and Podman</li><li>NFS and CIFS</li><li>Bash and PowerShell</li><li>Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta</li><li>GCP, AWS, and Azure</li><li>Android and iOS</li><li>GitHub</li><li>NGINX</li><li>SQL</li><li>TCP/IP</li><li>DNS</li><li>HTTP</li><li>SMTP</li><li>SSO implementation and best practices (SAML and OpenID Connect)</li><li>Integrating SCIM solutions</li><li>TLS/SSL and PKI</li><li>RESTful APIs </li></ul>WHAT TO EXPECT IN THE INTERVIEW PROCESS <ul><li>Meeting with our Recruiting Manager</li><li>Interview with Manager of Implementation Engineering</li><li>Interview with Implementation Engineering team members</li><li>Interview with Chief Customer Officer &amp; VP of Customer Success </li></ul>A FEW REASONS TO WORK WITH US <ul><li>Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world&#x2019;s largest organizations.</li><li>Become an expert. You&#x2019;ll get immersed in the prominent technology markets of security and open source software.</li><li>We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.</li><li>Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.</li></ul>

Implementation Engineer, Customer Support (APAC)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and &#x2013; through their work &#x2013; can make an impact on our industry. We&#x2019;re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Corporate Travel Consultant, you&#x2019;ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We&#x2019;re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. What You&#x2019;ll Do <ul><li>Advise and arrange travel for corporate business customers (both individuals and groups) </li><li>Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services </li><li>Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations </li><li>Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided </li><li>Ensure compliance to customers&#x2019; agreed travel policy, service provider policies, and regulatory requirements </li><li>Use positive telephone service techniques and act on special customer requests </li><li>Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels </li></ul>We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We&#x2019;re Looking For <ul><li>Passion for excellence in client service, including proactive anticipation of needs </li><li>Native GDS expertise (Sabre is preferred but open to Amadeus or Galileo) </li><li>Professional communication (written and verbal) </li><li>Attention to detail </li><li>Act with integrity, and look after personal traveler information </li><li>Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) </li><li>Exposure in handling After Hours for US, UK &amp; Canada would be an added advantage </li><li>Resolving customer issues quickly and independently / with supplier </li><li>Teamwork and openness to feedback </li></ul>This role is a full-time 100% remote based in Australia. This position works on a 4-day work week, with each shift spanning 10 hours. Your regular working hours will be scheduled between 8 AM to 8 PM (Australian Eastern Standard Time) across weekdays, weekends, and public holidays. Applicable shift penalties will apply. We also have positions that works on 5-day work week, with each shift spanning 7.5 hours. Your regular working hours will be scheduled between 8 AM to 8 PM (Australian Eastern Standard Time) across weekdays, weekends, and public holidays. Applicable shift penalties will apply. Location New South Wales, Australia The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. <ul><li>Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.</li><li>Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.</li><li>Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.</li><li>We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.</li><li>And much more! </li></ul>All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don&#x2019;t meet every requirement? If you&#x2019;re passionate about our mission and believe you&#x2019;d be a phenomenal addition to our team, don&#x2019;t worry about &#x201C;checking every box;&quot; please apply anyway. You may be exactly the person we&#x2019;re looking for!

Corporate Travel Consultant

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user&#x2019;s physical and cognitive digital behavior to protect individuals online. BioCatch&#x2019;s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Today, BioCatch counts over 35 of the top 100 global banks as customers who use BioCatch solutions to fight fraud, drive digital transformation, and accelerate business growth. BioCatch&#x2019;s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow&#x2019;s problems. For more information, please visit www.biocatch.com.Position: Technical Account Manager, APACLocation:&#xA0;Australia, Remote |&#xA0;Travel:&#xA0;Up to 10%&#xA0;About the Role&#xA0;We are seeking a highly skilled&#xA0;Technical Account Manager (TAM)&#xA0;to join our APAC team. In this pivotal role, you will be the primary technical partner for our top-tier enterprise customers, ensuring they maximize the value of our behavioral biometrics fraud prevention platform.&#xA0;As a trusted advisor, you will own the technical health of your assigned accounts, serve as the escalation point for complex issues, and bridge the gap between customer requirements and our internal product, engineering, and support teams. You will play a vital role in our customers&apos; post-deployment journey, fostering long-term success through technical expertise, proactive optimization, and strategic partnership.&#xA0; &#xFEFF;Key Responsibilities&#xA0;1. Strategic Technical Account Ownership&#xA0;<ul><li>Serve as the primary technical point of contact, building deep, trust-based relationships with customer IT, security, and operational teams.&#xA0;</li><li>Act as a technical advisor, guiding customers on platform performance, architecture, and operational best practices.&#xA0;</li><li>Advocate for customer needs internally, orchestrating cross-functional efforts with Product, Engineering, and Solutions teams to drive product roadmap and service enhancements.&#xA0;</li></ul>2. Incident Management &amp; Resolution&#xA0;<ul><li>Own the end-to-end resolution of complex technical escalations and high-impact incidents.&#xA0;</li><li>Act as the &quot;single-threaded&quot; coordinator during outages or critical issues, ensuring clear, consistent, and timely communication with stakeholders.&#xA0;</li><li>Drive robust root-cause analysis (RCA) and implement preventative measures to ensure platform stability.&#xA0;</li></ul>3. Performance Optimization &amp; Governance&#xA0;<ul><li>Conduct regular technical and operational business reviews to demonstrate platform value and identify optimization opportunities.&#xA0;</li><li>Proactively monitor environment health, identify potential risks, and execute mitigation strategies.&#xA0;</li><li>Ensure rigorous adherence to SLAs and operational standards, helping customers maximize the effectiveness of their fraud detection workflows.&#xA0;</li></ul>4. Integration &amp; Technical Delivery&#xA0;<ul><li>Provide technical leadership for platform upgrades, integration changes, and new feature rollouts.&#xA0;</li><li>Manage the full lifecycle of technical implementations, from discovery and consultancy through to testing and go-live.&#xA0;</li></ul>5. Value Enablement &amp; Innovation&#xA0;<ul><li>Educate customer teams on platform capabilities and best practices to drive adoption and long-term ROI.&#xA0;</li><li>Contribute to internal knowledge bases and documentation to scale support and self-service capabilities.&#xA0;</li><li>Leverage data-driven insights and AI-driven automation to enhance customer outcomes and internal operational efficiency.</li></ul> Requirements: <ul><li>Experience:&#xA0;3+ years in a technical, customer-facing role (e.g., TAM, Technical Support Lead, or Solutions Engineer).&#xA0;</li><li>Technical Proficiency:&#xA0;</li><li>Deep understanding of enterprise SaaS, distributed systems, and API architectures.&#xA0;</li><li>Proficiency in scripting (JavaScript or Python) for troubleshooting and automation.&#xA0;</li><li>Strong analytical skills: ability to parse logs, identify system patterns, and troubleshoot complex technical flows.&#xA0;</li><li>Familiarity with data platforms (e.g., SQL, Elastic, Snowflake, Tableau, or PowerBI).&#xA0;</li><li>Knowledge of authentication protocols (Certs, IP whitelisting, Session management).&#xA0;</li><li>Communication:&#xA0;Exceptional ability to synthesize complex technical concepts for both executive stakeholders and technical peers.&#xA0;</li><li>Preferred Qualifications:&#xA0;</li><li>Experience with mobile environments (SDK integration, debugging, app behavior).&#xA0;</li><li>Experience in the financial services, banking, or fraud prevention sectors.&#xA0;</li><li>Hands-on experience with AI tools or advanced automation frameworks.&#xA0;</li></ul>Other<ul><li>Ownership &amp; Accountability:&#xA0;A proactive, &quot;can-do&quot; mindset with the drive to resolve issues independently.&#xA0;</li><li>Strategic Influence:&#xA0;Ability to influence stakeholders without direct authority.&#xA0;</li><li>Adaptability:&#xA0;A structured, process-oriented thinker who is also a self-directed learner (autodidact).&#xA0;</li><li>Empathy:&#xA0;High emotional intelligence, capable of balancing deep technical depth with a customer-first approach.&#xA0;</li><li>Collaboration:&#xA0;A team player who thrives in both independent assignments and cross-functional project environments.&#xA0;</li></ul>

Technical Account Manager, APAC

Serco is a place where you can grow Your impact makes a meaningful difference, and we&apos;re committed to supporting your professional and personal goals. You&#x2019;ll also have access to flexible benefits designed to support your wellbeing and growth, including: CURRENTLY HIRING FOR FEB 2027 <ul><li>$30.27 per hour with permanent full-time employment (38 hours per week)</li><li>Monday to Friday roster with shifts between 8:00 AM and 8:00 PM&#x2014;no weekend work.</li><li>100% remote role, giving you the flexibility to work from home while saving time and commuting costs.</li><li>23 business days of paid, full-time training, delivered remotely so you can learn from the comfort of your home.</li><li>Access to Serco&apos;s rewards and discounts program, offering savings across a wide range of retailers and services.</li><li>24/7 Employee Assistance Program (EAP), providing confidential support for you and your immediate family.</li><li>Opportunities to learn, grow, and build a meaningful career with a global organization committed to making a positive impact. </li></ul>Make an impact at Serco As a Customer Contact Officer, you will play a key role in delivering exceptional service by: <ul><li>Responding to inbound calls, offering clear and accurate information to assist customers </li><li>Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details </li><li>Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client&#x2019;s public service. </li><li>Keeping detailed and accurate records of customer interactions </li></ul>Serco is a place for you You Could Be a Great Fit If You <ul><li>Thrive in a fast-paced environment and take pride in delivering accurate, professional and high-quality service when it matters most.</li><li>Think quickly and stay focused, confidently navigating multiple screens, systems and sources of information while managing each interaction with care and attention to detail.</li><li>Communicate with clarity and confidence, both verbally and in writing, with the ability to explain complex information in a way that is easy to understand.</li><li>Listen, connect and show empathy, taking the time to understand what each customer needs and creating a positive experience&#x2014;even in challenging situations.</li><li>Stay calm under pressure, bringing resilience, sound judgement and composure to sensitive or difficult enquiries.</li><li>Are a team player, bringing maturity, professionalism and a collaborative mindset while supporting colleagues and working together to achieve the best outcomes for the community.</li><li>Are curious and proactive, eager to learn, embrace new information and use feedback to continually develop your skills and improve the way you work. </li></ul>To Join Our Team, You&#x2019;ll Need To <ul><li>Complete pre-employment checks, including relevant security and Police clearances.</li><li>Provide evidence of Australian citizenship, such as an Australian Passport, Australian Birth Certificate or Australian Citizenship Certificate.</li><li>Complete online skills-based assessments as part of the recruitment process.</li><li>Attend an information session to learn more about the role, what to expect and what it&#x2019;s like working as a Customer Contact Officer supporting a government organisation.</li><li>100% work from home - as this is a fully remote role, you will be required to provide your own suitable equipment and have a dedicated, appropriate home office setup that meets the required standards. </li></ul>Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world&#x2019;s most urgent and complex challenges. We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you&#x2019;ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging. Impact a better future at Serco!

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