Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today! **Job Description** Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. **Job Summary** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. 

*   This is a remote position and can be located anywhere within the United States.

**Essential Job Functions**

*   Identify, evaluate and prioritize caller needs, questions and concerns. 
*   Formulate plans of resolution and respond appropriately and efficiently. 
*   Maintain and restore customer satisfaction and partner with other teams as needed. 
*   Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol. 
*   Proactively educate caller on program benefits. 
*   Meet or exceed established call center metrics, attendance standards and quality levels. 
*   Use computer tools to accurately process and document information. 
*   Develop rapport with callers and appropriately adjust communication style.  
*   Provide accurate information about Sharecare programs and services. 
*   Escalate issues internally and follow up on escalated issues. 

**Qualifications**

*   High School Diploma 
*   Prior experience in a customer service related field preferred
*   Great communication skills 
*   Must be able to multi-task 
*   General working knowledge of Microsoft Word & Outlook 
*   Computer keyboard proficiency and internet navigation skills required 
*   Have the ability to work effectively with others in a team environment  
*   Ability to thrive in a fast-growing always changing environment 

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Customer Service Representative - Remote

**Position: Matchmaking Search AssistantLocation:** Remote (U.S. based)

Blush is a fast-growing, high-end matchmaking company seeking a highly resourceful and detail-oriented Matchmaking Search Assistant for High-Profile Clients to join our team. In this role, you will play a pivotal part in identifying and vetting potential female candidates for our high-net-worth male clients. This is not your typical recruiting or sourcing role—we’re looking for someone with a strong intuition for compatibility, a deep understanding of social dynamics, and a sharp eye for quality and aesthetics.

**Key Responsibilities**

*   Conduct extensive searches to identify high-potential female candidates through a variety of channels including but not limited to Instagram, dating apps, and other social and professional platforms.

*   Utilize our proprietary search technology and internal database tools to source, organize, and track top-tier profiles.

*   Review and assess candidates based on attractiveness, lifestyle alignment, personality traits, values, and compatibility with client preferences.

*   Stay current on fashion, beauty, and cultural trends to better assess overall style and presentation of candidates.

*   Work closely with our matchmaking team to deliver curated recommendations and help build exceptional client matches.

**What We’re Looking For**

*   A natural connector with a passion for helping people find meaningful relationships.
*   Deep familiarity with dating apps and major social media platforms, especially Instagram.
*   An understanding of U.S. culture, current trends, and social nuances.
*   Exceptional attention to detail, strong organizational skills, and the ability to work independently and efficiently.
*   A self-starter mindset who thrives in a fast-paced, start-up environment.
*   Willingness to work hard and put in the extra time to get the job done
*   Have the ability to identify standout individuals and your instincts for compatibility.

**Perks & Benefits**

*   Compensation: $16.50/hour 
*   Employment type: Part-time
*   Experience level: entry level

Matchmaking Search Assistant

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today! At **UnitedHealthcare** , we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start **Caring. Connecting. Growing together.** As a **Provider Customer Service Call and Chat Representative** , you'll play a crucial role in the healthcare industry by serving as the primary point of contact for healthcare providers. Your responsibilities include resolving issues efficiently, often on the first call, and providing support through various channels like calls and chats. You'll need to navigate multiple systems, collaborate with internal partners, and promote self - service digital tools to enhance provider satisfaction. Success in this role is measured by metrics such as first call resolution rate, provider satisfaction scores, and efficient issue resolution time. This dynamic position requires excellent multitasking, effective communication, and a deep understanding of healthcare processes. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:05 AM - 5:35 PM CST. It may be necessary, given the business need, to work occasional overtime, weekends, and / OR some holidays. We offer 11 weeks of paid training. The hours during training will be 8:00 AM - 4:30 PM EST from Monday - Friday (subject to change based on trainer availability). 100% attendance is a must during training period. **Training will be conducted virtually from your home.** If you are located within the state of Tennessee, you will have the flexibility to work remotely\* as you take on some tough challenges. Review this video (https://uhg.video.uhc.com/media/t/1\_tq68lgsj) to learn more about telecommuting with UHG. **Primary Responsibilities**

*   Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
*   Service Providers in a multi - channel environment including call, dual chats, and email as required
*   Quickly and appropriately triage, contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)
*   Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
*   Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls / messages, escalations, and provider dissatisfaction
*   Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
*   Strong multi - tasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
*   Influence providers to utilize self - service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications**

*   High School Diploma / GED OR equivalent work experience
*   Must be 18 years of age OR older
*   1+ years of customer service experience with analyzing and solving customer’s concerns
*   Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
*   This position involves handling provider calls or concurrent chats, with an expected volume of 50 - 70 calls / chats daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
*   Availability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 9:05 AM - 5:35 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and / or some holidays.

**Preferred Qualifications**

*   Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools
*   Health care experience and knowledge of healthcare terminology
*   Presently employed within UHC Operations & Experience. (Also known as UHC Benefit Operations. Use Sparq to confirm your alignment in 3 quick steps: 1) From the Sparq Homepage , click “My Profile”. 2) Click “Organization Chart”. 3) Look upward on the org chart to confirm that you report through Mike Baker).

**Telecommuting Requirements**

*   Reside within the state of Tennessee
*   Ability to keep all company sensitive documents secure (if applicable)
*   Required to have a dedicated work area established that is separated from other living areas and provides information privacy
*   Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills**

*   Proficient in multi - tasking, including managing multiple conversations simultaneously
*   Skilled in quickly resolving calls and messages, effectively preventing escalated complaints
*   Strong time management skills
*   High emotional intelligence and empathy
*   Excellent active listening and comprehension abilities
*   Exceptional written communication skills
*   Demonstrated problem - solving, organizational, and interpersonal skills
*   Proven track record of consistently achieving quality and productivity standards
*   Ability to type at the speed of greater than or equal to 35 - 40+ WPM with an accuracy of 90%
*   All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._ _UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._ _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._ #RPO

Provider Customer Service Call and Chat Representative - Remote in TN

Lensa is the leading career site for job seekers at every stage of their career. Our client, NTT DATA North America, is seeking professionals. Apply via Lensa today! At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA is seeking a Remote Social Media Agent to join our team working for our valued end client. Looking for good Social Media experience in full on "community management" where you would spend most of your time and effort in the social media world as a whole. While the SM agents still handle calls, emails and chats for Consumer Relations at times, the bulk of their time is spent on Social Media. We are looking for someone who has extensive "hands on" experience with social media. Our SM team handles all inquiries that come in, not just basic questions but also the day-to-day comments/direct messages for multiple different brands. We handle the social media pages for more than 50 brands in the US, Canada and UK, and each brand has more than 1 social media page. We handle anywhere from 400-1000+ SM cases daily in SM. **Basic Qualifications**

*   2 years experience customer service
*   Extensive "hands on" experience with social media/marketing
*   2 years experience office environment
*   Social Media experience
*   1 year experience Microsoft Office Suite
*   High School Diploma/GED
*   Must be English Speaker

**Job Responsibilities**

*   Provide quality customer service experience to our consumers and customers
*   Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs
*   Gain a working knowledge of Company systems and processes
*   Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices
*   Problem solved in a professional and effective manner.
*   Communicate effectively with consumers via all channels (Including but not limited to telephone, email, letter, chat, text, social media, etc...)
*   Answer incoming faxes, calls, voicemail and emails and input data and file
*   Address issues to provide first call resolution

New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process. \*\*\* All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material, no time off allowd during training period\*\*\* Required **schedule availability** for this position is **Monday-Friday 11:00am-7:00pm Atlantic time** . Shift times may be changed as per client requirements. Additionally, overtime may be required based on business requirements. **About NTT DATA** NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en) NTT DATA endeavors to make https://us.nttdata.com (https://us.nttdata.com/en) accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Latest Remote Jobs inUSA·Call Center

Customer Service Representative - Remote

Customer Service Representative - Remote

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Matchmaking Search Assistant

Provider Customer Service Call and Chat Representative - Remote in TN

Provider Customer Service Call and Chat Representative - Remote in TN

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