This is a Fully Remote Job About Our Client:The organization operates within the healthcare industry, providing Medicaid, Medicare, and Marketplace health insurance products across multiple states. It addresses challenges related to member and provider engagement, service quality, and issue resolution by delivering support and managing interactions through various communication channels. About the Opportunity:The REPRESENTATIVE, SUPPORT CENTER II is responsible for delivering level II customer service support to members and providers. This role focuses on resolving issues, improving the member and provider experience, and supporting retention and quality improvement initiatives. The position contributes to the organization by ensuring effective communication and problem resolution, which supports ongoing engagement and satisfaction. Responsibilities:<ul><li>Provide service support to members and providers via phone, chat, email, and administrative tasks.</li><li>Address appeals, grievances, problem research, and resolution.</li><li>Assist with process improvement and member/provider retention.</li><li>Deliver excellent customer service aiming for first call resolution.</li><li>Document calls accurately across multiple platforms.</li><li>Work scheduled shifts, follow protocols, and accommodate overtime or weekends as needed.</li><li>Build rapport and respond empathetically to customer needs.</li><li>Capture relevant information to resolve inquiries and concerns.</li><li>Meet or exceed performance goals related to call quality, attendance, and adherence.</li><li>Engage and collaborate with internal and external stakeholders.</li><li>Take ownership of solutioning and timely follow-up.</li><li>Support inquiries related to benefits, claims, premiums, provider portals, and eligibility.</li><li>Evaluate risk and determine escalation paths.</li><li>Demonstrate proficiency in at least two lines of business.</li><li>Manage multiple communication channels effectively.</li><li>Understand provider service inquiries concerning claims, authorizations, appeals, contracting, and credentialing.</li></ul> Requirements:<ul><li>Minimum 1 year of customer service, call center, or sales experience in a high-volume environment or equivalent education and experience.</li><li>Strong customer service skills.</li><li>Experience with data processing.</li><li>Attention to detail, organization, and multitasking abilities.</li><li>Ability to maintain confidentiality and comply with HIPAA.</li><li>Ability to maintain positive work relationships with coworkers, members, providers, and customers.</li><li>Effective verbal and written communication skills.</li><li>Proficiency with Microsoft Office and applicable software.</li></ul> Pay Range and Compensation Package:<ul><li>The pay range and compensation package for this role will be determined based on the candidate&apos;s experience, skills, and other relevant factors.</li></ul> Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Representative, Support Center II - Remote

Overview Access Physical Therapy, is a member of the Confluent Health family of physical therapy and occupational therapy companies. We are looking for a full-time Central Scheduler to join our team! At Access Physical Therapy, you&#x2019;ll find an amazing culture because we want our employees to love coming to work and do what they love- helping our patients get back to their everyday lives. We provide you with a fun, family-like environment, support, career growth opportunities and unmatched resources to do amazing work. Come where you can flourish! <ul><li>Full-Time M-F</li><li>Location: Remote </li><li>Pay Rate: $16-$18/HR</li><li>Looking for Bilingual Candidate-English/Spanish </li></ul>This opportunity is ideal for an individual with excellent organizational and multitasking abilities, a love for continuous learning, and a passion for helping others! We Grow Together, We Laugh, We do Meaningful Work that Impacts Lives. Our Full-Time Employees Enjoy these Amazing Benefits: <ul><li>Employee-centric work culture from the top, down!</li><li>Medical, dental, vision, STD, LTD insurances</li><li>Generous PTO</li><li>401(k) Employer Matching</li><li>Free Life Insurance</li><li>Family Building and Parental Benefits</li><li>And more </li></ul>Responsibilities <ul><li>Pleasantly answer phones, schedule patients via online chat, phone, email, text and fax and patient and referral source interaction on the phone</li><li>You will work with internal teams and Regional Office Coordinators to assist with customer service and scheduling efforts</li><li>Learn and navigate through 2 EMR systems</li><li>Scheduling patients for all 34 of our locations in both NJ and PA</li><li>Able to accurately register patients according to company policy and procedures and ensure required forms are completed and signed by patients</li><li>Demonstrate amazing Customer Service and maintain HIPAA Compliance. </li></ul>Qualifications <ul><li>High School Diploma required. </li><li>MS Office, basic office support skills (telephone, filing, data entry) and basic math skills. </li><li>Excellent telephone etiquette, pleasant personality and customer service skills. </li><li>Excellent multi-tasker in a fast-paced environment. </li><li>Preferred experience in medical reception but not required</li><li>Previous history with and working knowledge of insurance benefits, administrative duties, customer service and office experience a plus. </li><li>Bi-Lingual In Spanish and English required </li></ul>#CH150

Centralized Scheduling Coordinator

About Paraco Paraco Gas Corporation is the largest privately held propane marketer in the Northeast. As a local, family-owned company with 50 years of experience in the propane industry, we are proud to be recognized as the 10th largest propane retailer and 2nd largest independent marketer of propane nationally (LP Gas Magazine Survey 2018). By putting customers first in everything we do, our professional services team, our extensive fleet and our unparalleled supply availability enable Paraco Gas to be an energy services leader. Benefits At Paraco, we value our employees and offer an exceptional benefits package, including medical, Rx, Vision, and Dental, a 401(k) plan with company match, generous paid time off, company holidays, tuition reimbursement, uniform allocation, propane discounts, and most importantly, opportunities for career advancement. We believe in nurturing talent and providing a platform for our employees to grow and succeed. In addition to these benefits, our Customer Experience Agents may also be eligible for additional rewards, where applicable, such as performance incentives, commissions, voluntary time off, team events, and professional development opportunities. Scope Of The Customer Experience Agent Role Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco&apos;s commitment to providing memorable, positive, and engaging customer support to our residential and business clients. As an integral member of the Paraco family, this position is all about providing first-class assistance to current and prospective customers. We believe in building genuine connections with our customers by listening, anticipating needs, and offering innovative solutions to ensure their satisfaction. We&#x2019;re looking for someone who will deliver a great customer experience and ensure effective resolution of customers&apos; needs and concerns. For the right candidate, this is a Remote opportunity in NY. Responsibilities Essential responsibilities will include but not be limited to: <ul><li> Handling heavy incoming calls pleasantly and understandingly focused on achieving customer satisfaction. </li><li> Using effective listening skills to address and resolve customer issues. </li><li> Addressing customer concerns in a calm and professional manner while ensuring their requests/ questions are handled appropriately and in a timely fashion. </li><li> Analyze incoming calls, offer proactive solutions based on the information provided, and follow up when necessary. </li><li> Working in a team-based environment and engaging proactively with both clients and employees throughout the organization. </li><li> Call Center Metrics used. </li><li> Scheduled workdays may include weekend hours. </li><li> Overtime may be offered depending on call volume </li></ul> We&#x2019;re looking for the following abilities and skills: <ul><li> High school diploma or general education (GED). </li><li> 1+ years of heavy inbound call volume customer service or call center experience </li><li> Ability to communicate clearly and professionally. </li><li> Maintain a strong work ethic and desire to excel. Punctuality and dependability are a must. </li><li> Capable of understanding documents such as instructional and procedural manuals. </li><li> Basic computer systems: Microsoft Office, 10-key calculators, and data entry skills. </li><li> Bilingual speaking proficiency is a plus but not required. </li></ul>Paraco Gas Corporation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age (40 or over), national origin, ancestry, physical or mental disability, military or veteran status, marital status, medical condition, gender (including gender identity, gender expression, sexual orientation, registered domestic status, pregnancy, childbirth and related medical conditions), genetic characteristics, religion or any other classification protected by state or federal law.

Customer Experience Agent

It&apos;s fun to work in a company where people truly BELIEVE in what they are doing! We&apos;re committed to bringing passion and customer focus to the business.Job Title: Patient Care AdvocateJob Location: Remote About Us:We are a dedicated team focused on improving access to affordable prescription medications for patients. By partnering with insurance companies, healthcare providers, and pharmacies, we work to reduce the financial burden of medications, ensuring that patients can access the treatments they need without excessive costs. Role Overview:As a key member of our team, you will help patients navigate our Prescription Payment Plan. This involves working closely with patients, insurance providers, healthcare professionals, and pharmacies to ensure seamless enrollment, eligibility verification, cost-sharing, and prescription fulfillment. What You&#x2019;ll Do:<ul><li>Patient Enrollment &amp; Eligibility: Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility.</li><li>Prescription Coverage: Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications.</li><li>Cost-Sharing &amp; Payment: Reduce patients&apos; out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and assist with additional copay assistance when applicable.</li><li>Prescription Fulfillment: Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount.</li><li>Refills &amp; Continued Use: Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility.</li><li>Program Renewal &amp; Updates: Guide patients through annual renewals and inform them about any updates to the program or medication formulary.</li></ul> What We&#x2019;re Looking For:<ul><li>High school diploma or GED required</li><li>Experience in healthcare, insurance or customer service required (experience with prescription assistance programs is a plus)</li><li>Strong attention to detail and ability to navigate complex processes</li><li>Excellent communication skills for working with patients, healthcare providers, and pharmacies</li><li>A genuine passion for helping others and making a positive impact on their healthcare access</li><li>The ability to work efficiently and collaboratively within a team environment</li></ul> Success Factors for Working from Home<ul><li>Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.</li><li>Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</li><li>Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.</li><li>Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</li><li>Tech-Savvy: Comfort with technology and ability to learn new systems quickly.</li><li>Self-motivation &amp; Independence: Ability to stay productive and manage your time effectively in a remote environment.</li><li>Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.</li><li>Adaptability: Ability to adapt to changing technologies and procedures while working remotely.</li></ul> Compensation &amp; Perks<ul><li>Hourly Pay: $16.50 per hour</li><li>Company-Provided Equipment: All necessary equipment will be provided.</li><li>Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage.</li><li>Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).</li><li>Generous Referral Program: Earn $50 per paycheck for every person you refer&#x2014;and your referral earns it too! No limits on payouts.</li><li>Comprehensive Training: Paid training to ensure you are fully prepared for success.</li><li>Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.</li><li>Work-from-Home Convenience: Save time, and money, and reduce your environmental footprint.</li><li>Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.</li></ul> What Success Looks Like:<ul><li>Reduced out-of-pocket costs for patients through effective cost-sharing and copay assistance</li><li>Timely and accurate processing of prescription claims and approvals</li><li>High patient satisfaction with the program&#x2019;s support and streamlined experience</li><li>Compliance with program requirements and monitoring of patient eligibility for ongoing assistance</li></ul> Why Join Us?<ul><li>Be part of a team that makes a real difference in patients&apos; lives by reducing the cost of necessary medications</li><li>Opportunity for professional growth in the healthcare and insurance sectors</li><li>Competitive compensation and benefits package</li><li>A collaborative, supportive, and innovative work culture</li></ul> Ready to Make an Impact?Join us in making prescription medications more affordable and accessible for those who need them most. If you&apos;re ready to help make a difference, we&apos;d love to hear from you! If you like wild growth and working with happy, enthusiastic over-achievers, you&apos;ll enjoy your career with us!

Remote - Patient Care Advocate (Customer Service)

Role overview The Specialist, Customer Experience supports healthcare provider accounts through calls, email, and chat, helping customers resolve problems and make effective use of a digital healthcare platform. The position combines responsive service with proactive feature recommendations and tailored solutions. Success includes building authentic customer relationships, increasing engagement, and demonstrating the ability to upsell relevant features. Provider Support and Engagement <ul><li>Deliver high-quality service across phone, email, and chat while identifying opportunities to recommend additional features and simplify platform use.</li><li>Find ways to reduce friction in providers&apos; interactions across support channels and improve their overall experience.</li><li>Resolve issues promptly, offer proactive solutions, and make each interaction a helpful, personal connection between the platform and its users.</li><li>Build detailed knowledge of the platform and its services, then use that knowledge to explain their value and encourage engagement.</li><li>Keep accurate records of every customer interaction, regardless of the communication channel.</li></ul> Experience and Working Style <ul><li>Bring customer service experience, strong written and verbal communication, and effective interpersonal skills.</li><li>Apply sound problem-solving skills and adapt readily in a fast-paced environment.</li><li>Stay organized and attentive to detail while delivering consistently high-quality service.</li><li>Approach providers with empathy and a positive attitude, collaborate closely with colleagues, and remain willing to learn new techniques and systems.</li><li>Demonstrate a commitment to helping healthcare providers find solutions and making healthcare easier to access.</li></ul> Preferred background:<ul><li>Customer service experience in healthcare or a technology-related field.</li></ul> Remote Work and Compensation The position is listed as USA Remote, with a flexible work environment. The published remote hourly pay range is $23&#x2013;$27 USD. Base pay depends on experience, qualifications, and skills. Certain positions may also qualify for variable pay or equity; the recruiter will explain the complete compensation package and whether those elements apply. Benefits <ul><li>Competitive paid time off and fully paid employee health benefit options, including medical, dental, and vision coverage.</li><li>A 401(k) plan with an employer-funded match.</li><li>A corporate wellness program through Wellhub and cell phone reimbursement.</li><li>Sabbatical leave after five or more years of service.</li><li>Competitive paid parental leave and fertility or family-planning reimbursement.</li><li>Employee resource groups and employee clubs supporting community and belonging.</li></ul> Applications receive equal consideration without discrimination or harassment based on characteristics protected by applicable law. Applicant information is subject to the job applicant privacy notice.

Customer Experience Specialist

Job searching is a lot better with someone in your corner!! Kelly&#xAE; Professional &amp; Industrial is seeking Bilingual Call Center Representatives to work from home for a premier client in Indianapolis. Sound like something you&#x2019;re interested in? Why you should apply to be Bilingual Call Center Representative: <ul><li>Work from home. YOU MUST LIVE WITHIN 1 HOUR OF INDIANAPOLIS</li><li>You are FLUENT in FRENCH</li><li>YOU MUST HAVE 1 YEAR OF CALL CENTER EXPERIENCE</li><li>Pay pay rate is $19/hr.</li><li>8:00 a.m. to 5:00 p.m. / Monday - Friday</li><li>Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/ </li></ul>A typical day in the life of a Call Center Representative: <ul><li>Answering inbound calls</li><li>Acting as first point-of-contact for caller</li><li>Entering client/patient information into website</li><li>Retrieving information relating to client/patient</li><li>Establishing a professional relationship while understanding client/patient needs </li></ul>This job might be an outstanding fit if you are/can/have: <ul><li>Computer literate, navigate between programs, working knowledge of Microsoft Office</li><li>Call center or customer service experience</li><li>Great interpersonal skills</li><li>High school diploma or equivalent </li></ul>What happens next? Once you apply, you&#x2019;ll proceed to next steps if your skills and experience look like a good fit. Helping you discover what&#x2019;s next in your career is what we&#x2019;re all about, so let&#x2019;s get to work. Apply to be a Call Center Representative today! As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly&apos;s general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly&#xAE;. You&#x2019;re looking to keep your career moving onward and upward, and we&#x2019;re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we&#x2019;re obsessed with where it can take you. To us, it&#x2019;s about more than simply accepting your next job opportunity. It&#x2019;s the fuel that powers every next step of your life. It&#x2019;s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California&#x2019;s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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