Technical Customer Support Specialist | SaaS | Fully Remote AustraliaAU$70,000 &#x2013; AU$85,000 | 100% Remote | Permanent We&apos;re recruiting a Technical Customer Support Specialist to join an established global SaaS company, working fully remotely from anywhere in Australia. This is an excellent opportunity for someone currently working in SaaS Support, Application Support, Software Support, Product Support or Technical Customer Support who wants more ownership over technical problem solving.This isn&apos;t a traditional Tier 1 support environment where unfamiliar issues are immediately escalated. The support model sits closer to Tier 1.5 &#x2013; bridging first and second-line support. You&apos;ll be expected to investigate customer issues hands-on, recreate problems within the platform, test different scenarios and gather meaningful information before deciding whether an issue needs technical escalation. The RoleYou&apos;ll support customers using a sophisticated web-based SaaS platform, including:<ul><li>Managing customer queries through a ticketing system.</li><li>Investigating technical and functional software issues.</li><li>Recreating reported customer problems within the platform.</li><li>Troubleshooting issues and testing possible causes.</li><li>Determining whether issues relate to user behaviour, configuration, expected functionality or software defects.</li><li>Taking ownership of investigations before escalating.</li><li>Documenting troubleshooting steps and technical findings.</li><li>Escalating genuine software issues with comprehensive supporting information.</li><li>Communicating clearly with non-technical customers.</li><li>Creating and maintaining customer-facing help documentation and knowledge base content.</li><li>Collaborating with Customer Success and technical teams globally.</li></ul> What We&apos;re Looking ForWe&apos;re looking for someone who is technically curious and enjoys investigating problems.You&apos;ll ideally have:<ul><li>Experience within SaaS, Software Support, Application Support, Product Support or Technical Customer Support.</li><li>Experience troubleshooting web-based software applications.</li><li>Strong investigative and problem-solving skills.</li><li>Confidence reproducing customer issues and testing different scenarios.</li><li>A desire to understand why something isn&apos;t working before escalating it.</li><li>Excellent customer-facing communication skills.</li><li>Strong written communication and documentation skills.</li><li>Experience working with ticketing or support management systems.</li></ul> You don&apos;t need to be a developer.We&apos;re looking for someone who enjoys technology, understands software and is willing to get hands-on with a platform to investigate problems.Experience within EdTech, higher education or learning platforms would be advantageous but isn&apos;t essential. Package &amp; Benefits<ul><li>AU$70,000 &#x2013; AU$85,000</li><li>Fully remote anywhere in Australia</li><li>No weekend work</li><li>Full product and platform training</li><li>Global SaaS environment</li><li>Supportive Australian team</li><li>Opportunity to develop stronger technical and application support skills</li><li>Varied position combining customer support, technical investigation and documentation</li></ul> If you&apos;re currently working in software support but want a role where you&apos;re encouraged toinvestigate and solve problems rather than simply escalate them, we&apos;d love to hear from you. Technical Customer Support Specialist | SaaS | Fully Remote AustraliaAU$70,000 &#x2013; AU$85,000 | 100% Remote | Permanent

Technical Customer Support Specialist - saas

&#x1F31F; We&#x2019;re Hiring: Customer Support Officer | Remote | Australia Only&#x1F4CD; Location: Australia&#x1F552; Employment Type: Part-Time&#x1F4BC; Experience Level: Entry / Junior Level&#x1F310; Work Arrangement: Fully Remote&#x1F3E2; About UsWe are a customer-focused organization dedicated to providing responsive, reliable, and professional support. Our team values clear communication, empathy, problem-solving, and creating positive customer experiences.&#x1F3AF; The RoleWe are looking for a friendly and proactive Customer Support Officer to assist customers through digital channels, resolve enquiries, provide accurate information, and ensure a smooth customer experience.&#x1F511; Key Responsibilities<ul><li>Respond to customer enquiries through email, chat, phone, and online platforms.</li><li>Provide accurate information about products, services, orders, and accounts.</li><li>Understand customer needs and provide appropriate solutions.</li><li>Handle complaints and service issues professionally.</li><li>Follow up on outstanding customer requests.</li><li>Maintain accurate customer records and interaction notes.</li><li>Assist with account updates, orders, returns, refunds, and service requests.</li><li>Escalate complex issues to relevant internal teams.</li><li>Coordinate with Sales, Operations, Finance, and other departments.</li><li>Monitor recurring customer issues and share feedback with the team.</li><li>Support customer satisfaction and service-quality initiatives.</li><li>Follow company support procedures and confidentiality requirements.</li><li>Assist with basic customer-service reporting and performance tracking.</li></ul>&#x2705; Requirements<ul><li>Diploma, Bachelor&#x2019;s degree, or equivalent qualification is preferred.</li><li>Previous customer service, customer support, administration, or retail experience is advantageous.</li><li>Excellent written and verbal English communication skills.</li><li>Strong listening, empathy, and interpersonal skills.</li><li>Good problem-solving and conflict-resolution abilities.</li><li>Comfortable using email, CRM systems, Microsoft Office, Google Workspace, and online communication tools.</li><li>Strong attention to detail and follow-up skills.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Reliable, professional, patient, and solutions-focused.</li><li>Ability to work independently in a remote environment.</li><li>Australian work eligibility is required.</li></ul>&#x1F381; What We Offer<ul><li>&#x1F1E6;&#x1F1FA; Australia-only opportunity</li><li>&#x1F310; 100% remote working environment</li><li>&#x1F552; Flexible part-time schedule</li><li>&#x1F4BB; Fully digital customer-support environment</li><li>&#x1F4DA; Training and professional development opportunities</li><li>&#x1F91D; Supportive and collaborative team culture</li><li>&#x1F4C8; Opportunities for long-term career growth</li><li>&#x1F680; Opportunity to develop valuable customer-service and business skills</li></ul>&#x1F4E9; APPLY NOW!Are you a strong communicator who enjoys helping people and solving problems?Apply today for the Customer Support Officer | Remote | Australia Only opportunity! &#x1F680;

Customer Support Officer | Remote | Australia Only

Remote High-Ticket Sales Representative | E-Commerce Education Remote | Contractor During Trial | Sydney, Australia Hours | Commission-Based Trial About the RoleEcom Warrior Academy is hiring an experienced High-Ticket Sales Representative to speak with Australian leads and sell its front-end e-commerce education program.This is a legitimate remote sales role focused on inbound conversations, discovery, presentation, objection handling, payment collection, and follow-up. The role operates on Sydney, Australia time. What You&apos;ll Do<ul><li>Take inbound sales calls and available sales opportunities</li><li>Conduct discovery and identify prospect needs and goals</li><li>Present the program clearly and professionally</li><li>Handle objections and discuss payment options</li><li>Close qualified prospects and collect payment</li><li>Follow up with undecided prospects, no-shows, and CRM leads</li><li>Maintain accurate CRM notes and activity records</li><li>Monitor Slack for available sales opportunities</li><li>Attend training, coaching, and call reviews</li><li>Apply feedback and maintain consistent follow-up activity</li></ul> Program Being SoldThe front-end Ecom Warrior Academy program is priced at:<ul><li>$3,000 upfront, or</li><li>$5,000 on a payment plan</li></ul>Approved payment arrangements may include an initial deposit and recurring payments. Sales representatives must be comfortable discussing pricing and collecting agreed payments during the sales process. Required Experience and SetupCandidates should have:<ul><li>Proven high-ticket sales or closing experience</li><li>Strong, clear, professional spoken communication</li><li>Strong discovery, objection-handling, and closing skills</li><li>Good follow-up and CRM discipline</li><li>Ability to work independently in a remote environment</li><li>Availability to work Sydney/Australian business hours</li><li>Reliable laptop and high-speed internet</li><li>Backup internet, such as a mobile hotspot</li><li>Quiet, professional workspace</li></ul> Experience selling coaching, education, e-commerce, or information products is preferred but not required. Two-Week Commission-Based TrialSelected candidates begin with a two-week commission-only contractor trial. This is a paid, performance-based trial; there is no base salary or guaranteed income during the trial.Before taking sales opportunities, candidates complete approximately 1&#x2013;2 days of training covering the sales script, CRM, sales process, onboarding materials, and program details. Trial CompensationDuring the trial, representatives earn:15% commission on cash collected from sales they personally close.There are no guaranteed bookings during the trial. Opportunities may come from:<ul><li>Hot transfers from appointment setters</li><li>Available bookings posted in Slack</li><li>Spare-calendar opportunities</li><li>CRM follow-ups and prior no-shows</li><li>Other available leads requiring follow-up</li></ul> Trial Performance ExpectationsThe trial is designed to evaluate sales ability, follow-up discipline, activity level, and coachability.Performance benchmarks include approximately:<ul><li>5 sales within a rolling 7-day period, and</li><li>40% live-call-to-sale conversion</li></ul> Trial representatives are expected to monitor Slack, accept suitable opportunities, work available CRM leads, complete follow-up, attend coaching, and maintain accurate CRM notes.Candidates should plan for approximately 4 or more active working hours per day during the trial to have sufficient opportunity to demonstrate performance. Meeting the stated benchmarks does not guarantee a post-trial offer; all continuation decisions are based on overall performance and business needs. Schedule After the TrialCandidates who receive a post-trial offer should be available for a full-time schedule:<ul><li>Monday&#x2013;Friday</li><li>Approximately 8 hours per day</li><li>Sales activity generally between 9:00 AM and 8:00 PM Sydney time</li></ul> Once added to the regular booking calendar, representatives may typically receive approximately 3&#x2013;5 bookings per day, depending on lead flow and team capacity. Booking volume is not guaranteed. Compensation After the TrialSuccessful candidates may be offered one of the following structures, depending on performance, location, business structure, and the formal written offer: Base + CommissionSome representatives may receive a base component plus commission. Exact compensation will be stated in the formal offer before work begins under that structure. Commission OnlyRepresentatives may alternatively continue on a commission-only contractor structure, generally earning 10%&#x2013;15% of cash collected from qualifying sales, depending on performance and the applicable compensation tier.Compensation is performance-based and no specific earnings level is guaranteed. Contractor and Employment StructureAustralian-based candidates: Contractor or employment arrangements depend on the candidate&apos;s legal business structure and the final written offer. A Pty Ltd company may be required for certain contractor arrangements that include a base component. Candidates with an ABN may be considered for commission-only contractor arrangements. Where appropriate, an employment arrangement may be considered instead. International candidates: Overseas representatives are generally engaged as independent contractors and invoice the company weekly, subject to the final written agreement and applicable local requirements. Payments are processed weekly according to the agreed compensation structure and verified sales activity. ApplyIf you have high-ticket closing experience and can work Sydney hours, please apply with:<ul><li>Your relevant sales experience</li><li>Types and price points of offers you have sold</li><li>Closing or conversion results, where available</li><li>Experience with coaching, education, e-commerce, or information products, if applicable</li><li>Your current location and availability for Sydney hours</li></ul> Ecom Warrior Academy considers qualified applicants based on relevant skills, experience, and role requirements.

Sales Development Representative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and &#x2013; through their work &#x2013; can make an impact on our industry. We&#x2019;re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Corporate Travel Consultant, you&#x2019;ll join our highly skilled team, providing outstanding service to our corporate business clients. We&#x2019;re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. What You&#x2019;ll Do <ul><li>Advise and arrange travel for corporate business customers (both individuals and groups) </li><li>Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services </li><li>Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations </li><li>Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided </li><li>Ensure compliance to customers&#x2019; agreed travel policy, service provider policies, and regulatory requirements </li><li>Use positive telephone service techniques and act on special customer requests </li><li>Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels </li></ul>We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We&#x2019;re Looking For <ul><li>Passion for excellence in client service, including proactive anticipation of needs </li><li>Native GDS expertise (Sabre or Amadeus is Preferred)</li><li>Professional communication (written and verbal) </li><li>Attention to detail </li><li>Act with integrity, and look after personal traveler information </li><li>Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) </li><li>Resolving customer issues quickly and independently / with supplier </li><li>Teamwork and openness to feedback </li></ul>This role is a part of AmexGBT Egencia team. The working hours for East coast and Daylight savings is between 7 AM - 7 PM. This is on a Hybrid model with possibility to work 100% remote/work from home in Australia. Location New South Wales, Australia The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. <ul><li>Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.</li><li>Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.</li><li>Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.</li><li>We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.</li><li>And much more! </li></ul>All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don&#x2019;t meet every requirement? If you&#x2019;re passionate about our mission and believe you&#x2019;d be a phenomenal addition to our team, don&#x2019;t worry about &#x201C;checking every box;&quot; please apply anyway. You may be exactly the person we&#x2019;re looking for!

Latest Remote Jobs inAustralia·Call Center

Technical Customer Support Specialist - saas

Technical Customer Support Specialist - saas

Customer Support Officer | Remote | Australia Only

Customer Support Officer | Remote | Australia Only

Sales Development Representative

Sales Development Representative

Corporate Travel Consultant

Corporate Travel Consultant

Latest Remote Jobs in
Australia·Call Center