Location: Bulgaria
Work Model: Remote (subject to onboarding requirements)
Employment Type: Full-time
Remuneration: Competitive base salary + bonuses
We are partnering with a leading international healthcare company to recruit a Polish-Speaking Technical Support Advisor to join its customer support team in Bulgaria.
In this role, you will assist customers using medical devices by troubleshooting technical issues, explaining product functionality, and coordinating repair or replacement services when necessary. This is an excellent opportunity for Polish-speaking candidates interested in customer service and technical support within the healthcare sector.
- Provide technical assistance to customers using medical devices.
- Troubleshoot technical issues and guide users through effective solutions.
- Explain product features, functionality, and proper usage.
- Coordinate repair and replacement processes where necessary.
- Handle customer enquiries and complaints professionally.
- Maintain accurate records of customer interactions and technical issues.
- Follow established quality, compliance, and customer support procedures.
- Polish proficiency at C2 level.
- English proficiency at C1 level.
- High school diploma or equivalent.
- Strong communication and customer service skills.
- Good troubleshooting and problem-solving abilities.
- Ability to handle customer complaints professionally.
- Customer service, call centre, or technical support experience is an advantage.
- Previous professional experience is preferred but not mandatory.
- Competitive remuneration package based on skills, experience, and performance.
- Performance-based bonus.
- Signing bonus.
- Monthly meal allowance based on days worked.
- Health insurance through Generali.
- Access to MultiSport and/or Coolfit benefits.
- Access to an online learning and development platform.
- Remote working opportunities following the required onboarding period.
- Relocation assistance for eligible EU candidates.
- Monthly accommodation allowance for the first three months.
- Travel assistance covering flights, bus, or train tickets for eligible relocating candidates.
- Ongoing training, guidance, and opportunities for professional development.
- A friendly, supportive, and collaborative working environment.
If you speak Polish fluently, have strong communication skills, and would like to develop your career in technical support within the healthcare industry, this could be the right opportunity for you.
Apply today to take the next step in your career!