Remote within Australia | Brisbane / Gold Coast / Sunshine Coast (or similar) Location &amp; Working Rights - Please read before applyingApplicants must be currently based in Australia and hold full, unrestricted Australian working rights without requiring employer sponsorship.A strong preference will be given to candidates based in Brisbane, the Gold Coast and surrounding areas, due to regular in-person team catch-ups in Brisbane. The Opportunity:We&apos;re working with an established, internationally operating SaaS business that&apos;s looking to bring an Account Manager into its Australian sales team.This is a great opportunity for someone who enjoys building genuine customer relationships, identifying commercial opportunities and growing an existing client base.You&apos;ll be joining a collaborative sales environment with an established product, an international customer footprint and plenty of opportunity to make an impact. Working closely with the broader sales team, you&apos;ll focus on developing existing customer relationships, understanding their business needs and identifying opportunities to deliver additional value. It&apos;s a commercially focused role, combining account ownership, customer engagement and revenue growth. Your responsibilities:<ul><li>Managing and developing relationships across an existing portfolio of customers.</li><li>Identifying upsell, cross-sell and account expansion opportunities.</li><li>Building strong relationships with key stakeholders and decision-makers.</li><li>Understanding customer requirements and recommending appropriate software solutions.</li><li>Managing commercial discussions and progressing opportunities through to close.</li><li>Maintaining an accurate pipeline and working towards agreed revenue targets.</li><li>Collaborating with internal teams to support a positive customer experience.</li></ul> What our client is looking for:We&apos;re interested in speaking with commercially minded Account Managers who have experience in B2B software, SaaS or a related technology environment.Ideally, you&apos;ll bring:<ul><li>Experience in Account Management, ideally within SaaS or B2B technology.</li><li>A track record of growing existing customer relationships and generating additional revenue.</li><li>Strong communication, relationship-building and commercial skills.</li><li>Confidence engaging with customers, understanding their needs and identifying opportunities.</li><li>Good CRM discipline and the ability to manage multiple accounts and priorities.</li><li>A proactive, self-motivated approach and genuine enjoyment of working with customers.</li></ul> What&apos;s on offer:<ul><li>Base salary up to $85,000 + super, depending on experience.</li><li>An attractive commission structure, with anticipated OTE around $130,000.</li><li>A predominantly remote working environment, with regular in-person team catch-ups in Brisbane.</li><li>An established SaaS product with an international customer base.</li><li>A supportive team environment and opportunities for ongoing career development.</li></ul> If you&apos;re an Account Manager who enjoys developing customer relationships and wants a role where your commercial contribution is recognised, we&apos;d welcome a confidential conversation. Apply now or contact BespokeIQ for further information.

Account Manager – SaaS | Existing Accounts & Growth

TCG Business Developmennt Manager &#x2013; Remote | AustraliaSalary: AUD $110,000&#x2013;$135,000 per year + SuperannuationLocation: Australia (100% Remote)Employment Type: Full-TimeIndustry: Trading Card Games &amp; CollectiblesAUSTRALIA-BASED APPLICANTS ONLYBuild Your Career in a Growing IndustryAre you passionate about business growth, digital commerce, and building valuable partnerships?We&apos;re looking for a proactive TCG Business Development Manager to help expand commercial opportunities across the trading card and collectibles sector.This opportunity combines strategic business development with the flexibility of working remotely from anywhere in Australia.Whether your background is in sales, account management, partnerships, or commercial operations, we&apos;d love to hear from you.What You&apos;ll Be Doing<ul><li>Explore new business opportunities and potential partnerships.</li><li>Build and maintain relationships with clients and industry partners.</li><li>Identify market trends and emerging opportunities within the TCG sector.</li><li>Support digital marketplace expansion and brand visibility.</li><li>Develop initiatives to improve customer engagement and business performance.</li><li>Work collaboratively with internal teams to achieve growth objectives.</li></ul>What You&apos;ll Bring<ul><li>Experience in business development, sales, or relationship management.</li><li>Excellent communication and interpersonal skills.</li><li>Strong commercial awareness and organisational abilities.</li><li>Confidence working independently in a remote environment.</li><li>A results-driven mindset and willingness to learn.</li><li>Familiarity with Pok&#xE9;mon, TCG products, or collectibles is a bonus, not a requirement.</li></ul>No previous TCG industry experience required. Relevant transferable professional experience is welcome.Why Join Us?&#x2713; Competitive Annual Salary &#x2013; $110K&#x2013;$135K + Super&#x2713; Fully Remote &#x2013; Work Anywhere in Australia&#x2713; Flexible Working Arrangements&#x2713; Training and Professional Support&#x2713; Career Development Opportunities&#x2713; Exposure to the Expanding Collectibles MarketReady for Your Next Opportunity?If you&apos;re looking for a rewarding business development role with competitive compensation, remote flexibility, and opportunities for professional growth, we encourage you to apply.Eligibility: You must currently reside in Australia to be considered for this position.Apply through LinkedIn to express your interest. Shortlisted candidates will be contacted with further details about the role and recruitment process.

Business Developmennt Manager - Australia Only

About The Role At Xtremepush, we enable companies to build, grow, and retain strong customer relationships by delivering exceptional technology, expertise, and customer service. As a leading provider of customer engagement solutions, our mission is to empower businesses to create meaningful, personalised experiences for their audiences. As we continue to grow across the APAC region, we&#x2019;re seeking an Account Manager to join our high-performing team in Australia. As our dedicated Account Management presence in Melbourne, you will play a key role in fostering long-term, trusted partnerships with our customers across the region. By driving revenue retention and growth through relationship building, cross-selling, and upselling, you&#x2019;ll directly contribute to our continued success in the APAC market. As an Account Manager, you will play a key role in ensuring our customers achieve exceptional outcomes through our platform. By leveraging your expertise and interpersonal skills, you&#x2019;ll help customers realise the full value of their investment, driving product adoption, expansion, and retention. You&#x2019;ll work closely with our wider APAC team while taking ownership of the day-to-day account management and customer relationships across your portfolio. This is a remote role based in Melbourne, Australia. Key Responsibilities Client Account Management &amp; Relationship Development: <ul><li>Serve as the primary point of contact for all customer account management matters for assigned accounts.</li><li>Help build and strengthen Xtremepush&#x2019;s presence in the Australian market by developing strong client relationships and establishing the company as a trusted partner locally.</li><li>Build and maintain strong, long-lasting client relationships, checking in frequently and regularly with clients.</li><li>Conduct Quarterly Business Reviews (QBRs) with clients to review performance, discuss strategic goals, and align on upcoming initiatives.</li><li>Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors </li></ul>Business Development: <ul><li>Identify and pitch cross-sell and upsell opportunities to drive revenue growth. </li><li>Negotiate contracts and close agreements to maximise profits. </li></ul>Reporting &amp; Operations: <ul><li>Ensure meticulous and regular tracking and updating of all tasks, client interactions and progress within HubSpot.</li><li>Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.</li><li>Prepare detailed reports on account status.</li><li>Forecast and track key account metrics, such as quarterly sales results and annual forecasts. </li></ul>Client Partnership: <ul><li>Resolve conflicts and provide solutions to customers in a timely manner.</li><li>Escalate complex client requests or issues as necessary.</li><li>Act as the voice of the customer within Xtremepush, ensuring their needs and feedback are effectively communicated and addressed.</li><li>Collaborate with cross-functional teams to ensure the successful execution of customer strategies.</li><li>Develop and implement strategic plans to enhance customer satisfaction and loyalty. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. </li></ul>Your Experience And Qualifications <ul><li>Proven work experience in an Account Manager, Customer Success Manager or relevant role </li><li>Have at least 5 years experience in a tech / SaaS company.</li><li>Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level </li><li>Experience delivering client-focused solutions to customer needs </li><li>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail </li><li>Excellent listening, negotiation and presentation abilities </li><li>Strong verbal and written communication skills </li><li>Familiar with SaaS customer management or have a background in data with a flair for client communication and understanding consumer behaviour is desirable </li><li>Comfortable working independently and collaboratively across teams, with the ability to manage accounts across APAC and GMT time zones. </li></ul>Location This is a remote role based in Melbourne, Australia. About Us Headquartered in Ireland with offices in the UK and US, Xtremepush is an Omnichannel Customer Engagement Platform powered by a built-in CDP. It enables high-velocity companies to build, grow, and retain strong customer relationships through personalised, relevant, and timely communication. With a true single customer view at its core, Xtremepush provides actionable customer intelligence that drives engagement, conversion, and revenue across all channels, while putting customer retention first. At Xtremepush, we believe that diversity adds incredible value to our teams, our products, and our culture. We don&#x2019;t just accept differences, we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone&#x2019;s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.

Account Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager &#x2013; APAC based in Australia. We are seeking an experienced Senior Customer Success Manager to drive long-term customer success, retention, and revenue growth across a strategic portfolio of mid-market and enterprise accounts in the Asia-Pacific region. In this remote role, you will act as a trusted advisor, helping customers achieve measurable business and technical outcomes through effective product adoption and value realization. You will take ownership of net revenue retention, renewals, and expansion opportunities while proactively managing customer health and reducing churn. Working closely with Sales, Product, Engineering, Support, and Onboarding teams, you will deliver a seamless customer experience and champion customer needs across the organization. You will also contribute to the development of scalable Customer Success strategies, processes, and best practices as the business grows. This is an opportunity to combine strategic account leadership, technical understanding, and commercial expertise within a collaborative, fast-growing technology environment. Accountabilities <ul><li>Customer Portfolio Ownership: Manage a strategic portfolio of mid-market and enterprise customers, taking responsibility for net revenue retention (NRR), customer lifetime value (CLV), and long-term account health.</li><li>Customer Success Planning: Develop and execute tailored customer success plans aligned with customer objectives, business priorities, and technical requirements. Define measurable outcomes and ensure customers consistently realize value from products and services.</li><li>Onboarding and Product Adoption: Guide customers through onboarding, implementation, adoption, and ongoing engagement. Identify opportunities to improve product utilization and ensure solutions support evolving customer needs.</li><li>Executive Relationship Management: Build trusted relationships with senior customer stakeholders and decision-makers. Conduct regular strategic discussions to review progress, demonstrate business value, address challenges, and align on future priorities.</li><li>Renewals and Revenue Expansion: Partner with Sales and Renewals teams to manage renewal cycles, identify expansion opportunities, and strengthen account growth. Drive commercial conversations based on demonstrated customer value, adoption, and business outcomes rather than transactional upselling.</li><li>Churn Prevention and Risk Management: Proactively identify customer risks using engagement data, customer health indicators, and feedback. Develop clear mitigation plans, coordinate internal resources, and address potential issues before they affect retention.</li><li>Data-Driven Decision-Making: Monitor customer health, adoption, retention, and engagement metrics to prioritize activities, guide account strategies, and improve the predictability of renewals and revenue outcomes.</li><li>Customer Advocacy: Represent customer needs internally and collaborate with Product and Engineering teams to influence product improvements, resolve recurring challenges, and align development priorities with customer requirements.</li><li>Cross-Functional Collaboration: Coordinate with Onboarding, Support, Sales, Product, and Engineering teams to deliver a consistent, high-quality customer experience throughout the customer lifecycle.</li><li>Customer Success Strategy and Process Development: Contribute to the creation and refinement of Customer Success playbooks, performance metrics, operating models, and scalable processes that strengthen the function as the organization grows.</li><li>Mentorship and Team Development: Support and mentor junior Customer Success Managers, sharing best practices, account management expertise, and strategies for building strong customer relationships. </li></ul>Requirements <ul><li>Professional Experience: At least 5 years of experience in Customer Success, Account Management, or a related customer-facing role, preferably within a B2B SaaS or subscription-based business.</li><li>Retention and Revenue Growth: Demonstrated success driving customer retention, renewals, expansion revenue, and long-term customer value. Comfortable taking ownership of commercial outcomes, including net revenue retention and account growth.</li><li>Enterprise Account Management: Experience managing complex customer portfolios and engaging enterprise stakeholders, including senior executives and technical decision-makers.</li><li>Strategic Customer Success: Ability to develop and execute customer success plans, establish measurable objectives, drive adoption, and demonstrate ongoing business value.</li><li>Technical and Business Acumen: Strong ability to understand technical products and translate their capabilities into clear business benefits. Comfortable engaging with technically sophisticated customers and connecting product functionality to operational and strategic goals.</li><li>Commercial and Negotiation Skills: Confidence managing renewal discussions, identifying expansion opportunities, negotiating effectively, and building commercial strategies around customer outcomes.</li><li>Customer Health and Risk Management: Experience interpreting customer data, engagement signals, and performance metrics to assess account health, anticipate churn, and prioritize proactive interventions.</li><li>Communication and Stakeholder Management: Excellent written and verbal communication skills, with the ability to build trusted relationships, facilitate strategic conversations, influence stakeholders, and coordinate across multiple teams.</li><li>Strategic and Operational Thinking: Ability to balance long-term planning with hands-on execution, solve complex problems, and adapt customer strategies to changing business needs.</li><li>Cross-Functional Collaboration: Experience working effectively with Sales, Product, Engineering, Support, and other internal teams within a growing organization.</li><li>Preferred Technical Background: Familiarity with infrastructure, networking, DevOps, network automation, or related technical domains is an advantage.</li><li>Preferred Industry Experience: Experience working in a high-growth SaaS company, with open-source software, or with developer-focused platforms is beneficial.</li><li>Leadership and Mentorship: Previous experience mentoring Customer Success professionals or helping develop team processes and best practices is a plus.</li><li>Professional Mindset: Strong ownership, attention to detail, clear communication, and a collaborative approach to problem-solving. A commitment to simplicity, continuous improvement, and customer success is essential. </li></ul>Benefits <ul><li>Competitive Compensation: Annual compensation ranging from A$160,000 to A$180,000, as stated in the original job posting.</li><li>Performance-Based Bonus: Opportunity to receive additional compensation through a bonus program.</li><li>Equity Opportunity: Equity participation, offering the potential to share in the company&apos;s long-term growth.</li><li>Remote Work Flexibility: Work remotely from Australia while collaborating with colleagues and customers across the APAC region.</li><li>Strategic Career Impact: Take ownership of customer retention, revenue growth, and strategic relationships across a portfolio of mid-market and enterprise accounts.</li><li>Professional Development: Opportunity to strengthen strategic account management, technical customer engagement, commercial leadership, and Customer Success expertise.</li><li>Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, Support, and Onboarding teams to influence customer outcomes and product development.</li><li>Leadership Opportunities: Contribute to the evolution of Customer Success practices and mentor junior team members as the organization scales.</li><li>Open-Source Community: Opportunity to work in a technology environment connected to open-source software, networking, and infrastructure automation.</li><li>Inclusive Work Culture: Join a collaborative environment that values clear communication, attention to detail, simplicity, shared success, and diverse perspectives.</li><li>Healthcare, Leave, and Additional Perks: Specific healthcare coverage, paid leave, retirement benefits, and other employee perks were not detailed in the provided job description and should be confirmed during the recruitment process. </li></ul>How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role&apos;s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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