Love leading people, solving problems and keeping operations running smoothly? This could be the opportunity you've been waiting for!
We're partnering with a well-established travel business looking for an experienced Reservations Team Leader to take ownership of a busy reservations team, drive performance and ensure an exceptional experience for travel agents and customers.
This is a fantastic opportunity to combine your travel industry knowledge with your leadership skills, all while enjoying the flexibility of a fully remote working arrangement!
The Opportunity
You'll play a key role in leading, supporting and developing the reservations team, ensuring daily operations run efficiently and bookings are managed accurately and within deadlines.
Your responsibilities will include:
- Leading, motivating and developing a team of reservations professionals.
- Managing workloads, delegating tasks and keeping daily operations on track.
- Overseeing booking activity, shared inboxes and team workflows.
- Providing guidance and support with complex bookings, escalations and operational challenges.
- Coaching team members through regular one-on-ones, feedback and development plans.
- Identifying ways to improve processes, productivity and the overall agent experience.
- Monitoring reporting, spreadsheets and agent portal bookings.
- Ensuring high standards of accuracy, customer service and operational efficiency.
What We're Looking For
We're keen to hear from travel professionals who have a strong reservations background and genuinely enjoy leading and bringing out the best in people.
Ideally, you'll have:
- A minimum of 3 years' experience within the travel industry (retail, wholesale or inbound).
- Previous Team Leader or supervisory experience within travel reservations or operations.
- Strong knowledge of travel reservations, booking processes and supplier relationships.
- Good destination and product knowledge.
- Excellent communication, organisation and time management skills.
- The ability to manage competing priorities and thrive in a fast-paced environment.
- Strong attention to detail and confidence using booking systems, spreadsheets and reporting tools.
- A natural ability to lead, coach, motivate and inspire a team.
- A proactive, solutions-focused attitude with a genuine passion for customer service.
What's in It for You?
- $80,000–$85,000 + Super
- Work From Home – enjoy the flexibility of a remote role!
- Take ownership of a reservations team and make the role your own.
- Work with an established and respected travel business.
- Supportive management team and collaborative working environment.
- A varied leadership role where you can make a genuine difference.
- Opportunity to develop your leadership career within the travel industry.
Interested? Let's Talk!
If you're an experienced travel leader ready to step into a new leadership role without the daily commute, we'd love to hear from you!
Apply now or contact Bree at Travel Trade Recruitment for a confidential discussion.
📞 (02) 9119 8744
📧bree@traveltraderecruitment.com.au
Please note: Applicants must have previous travel industry experience and full Australian working rights.