Sr. Technical Account Manager - Public Sector/Gov (Remote)

For our client, we are seeking a Sr. Technical Account Manager to join the team of a leader in the Information Technology space.

This role will serve as the trusted technical advisor for public sector and government customers, helping ensure successful onboarding, adoption, and long-term value from the company's security solutions. The position blends customer relationship management, technical troubleshooting, and proactive support to help clients achieve operational continuity and strong security outcomes. You will partner closely with internal teams to resolve complex issues, identify expansion and renewal risks, and drive a high-quality customer experience across all levels of the organization.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $160,000 annually

Responsibilities

• Serve as the primary technical contact for premium support customers
• Onboard new customers to the company's platforms
• Conduct proactive health checks and product training
• Advocate for customers with internal stakeholders
• Engage with customers across all organizational levels
• Research and resolve technical issues promptly
• Escalate issues to management when necessary
• Lead cross-functional groups for escalated cases
• Create knowledge base content for internal use
• Participate in team communications to share best practices
• Identify renewal risks and collaborate on solutions
• Support sales teams in identifying expansion opportunities
• Drive timely resolution of support cases
  
  

Qualifications

• Bachelor’s degree or equivalent experience
• Experience with Windows Server operating systems
• Knowledge of enterprise web technologies and security infrastructures
• Excellent customer service and communication skills
• Proven problem-solving abilities
• Collaborative attitude
• Ability to travel up to 25%
• Experience utilizing AI technologies for decision-making and efficiency
  
  

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays
• Paid parental and adoption leaves
• Professional development opportunities for all employees
• Employee networks and volunteer opportunities
• Vibrant office culture with world-class amenities
• Great Place to Work Certified™ globally
  
  

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.