The Role
- Diagnose faults remotely and provide troubleshooting support to customers via phone/email and remote login.
- Record activities by logging data into Customer Service and relationship management systems.
- Work effectively with multi-country/multi-language customers and departments to resolve issues.
- Accept incoming contacts, prioritize according to incident type, contract type, and instrument type.
- Work independently to resolve complex issues, escalating when necessary.
- Identify, propose, and implement countermeasures for recurring or difficult issues.
- Experience in remote troubleshooting of software.
- Database management skills, including Windows Server 2008-2025 and virtual machines.
- Experience with Mirth Connect and HL7.
- Networking skills, including remote storage management, domain/non-domain related, group policies, and Firewall knowledge.
- Fluent in Italian and English.
- Prior experience with Leica Biosystems (LBS) or other digital pathology platforms is a plus.
- Opportunity to make a difference in life sciences, diagnostics, and biotechnology.
- Work with a leading company in cancer diagnostics.
- Comprehensive benefits package.
- Fully remote role within Italy.