<div>
<a href="https://himalayas.app/companies/metabase">Metabase</a> is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.</div><div>We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.</div><div>
<a href="https://himalayas.app/companies/metabase">Metabase</a> is looking for a customer-focused, highly technical Success Engineer to join our growing global team. We are looking for someone who loves data, enjoys helping others, and is excited to work for a startup to help our customers get the most out of <a href="https://himalayas.app/companies/metabase">Metabase</a>.</div><div>Our customers are software engineers, data engineers, and data analysts, and they appreciate getting help and advice from experts just like them. </div><h3>What you’ll do</h3><ul>
<li>Talk to our users to understand their goals and challenges</li>
<li>Help customers design and optimize their <a href="https://himalayas.app/companies/metabase">Metabase</a> implementation</li>
<li>Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed. </li>
<li>Solve complex problems and troubleshoot customer issues</li>
<li>Collaborate with our technical communicators to create educational materials for our customers</li>
<li>Serve as the voice of the customer to our product and engineering teams and help drive product development</li>
</ul><h3>About you</h3><ul>
<li>Enjoy helping people and solving their problems</li>
<li>Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases</li>
<li>Strong database and SQL skills</li>
<div>Strong technical expertise in at least two of the following areas, including the ability to investigate and diagnose complex technical issues:</div>
<div>
<li>Designing, developing, and troubleshooting web applications</li>
<li>Managing and troubleshooting infrastructure (Docker, AWS, GCP, or similar)</li>
<li>Managing, troubleshooting, and optimizing databases</li>
</div>
</ul><h3>Nice to have</h3><ul>
<li>Experience with <a href="https://himalayas.app/companies/metabase">Metabase</a> or other BI tools</li>
<li>Experience working for an open source product</li>
<li>Fluency in multiple languages (this is helpful as our users are worldwide)</li>
</ul><h3>Why join us?</h3><ul>
<li>We operate as a fully remote, async team. Work where and when you’re most productive - we trust you to get your work done. Meetings are rare, efficient, and your time is respected.</li>
<li>Every week brings new complex challenges and opportunities to learn. If you thrive on solving complex problems and enjoy continuous learning, you'll find this role exciting and engaging.</li>
<li>You’ll contribute to a tool that empowers users to unlock insights in their data without relying on a data team.</li>
</ul><div>Here’s some quotes from real customers about working with Success Engineering:</div><div>“The <a href="https://himalayas.app/companies/metabase">Metabase</a> Success Engineering team is amazing! Outlier in the industry, IMO”</div><div>“Tony really took the time to understand our issue and explain things with the perfect level of detail. Just brilliant”</div><div>“Incredible help as always from Luis. Not joking, he’s the best contact we have out of all of the vendors I’ve communicated with. Understanding, courteous and resourceful!”</div><div>“LeAnn clearly went above and beyond on a bit of an esoteric issue I ran into while casting dates and trying to join questions. We confirmed it was a bug, and I'm hopeful the team will respond quickly to this issue, but I have an exceptionally good interaction with LeAnn and really appreciated her expertise with the product.”</div><div>“It was awesome: Zoltan suggested a solution I hadn't asked for, or had even expected. And he quickly fixed the issue for me.”</div><div>We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.</div><div>For U.S. applicants: <a href="https://himalayas.app/companies/metabase">Metabase</a> participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.</div><div>E-Verify Participation Notice (English/Spanish)</div><div>Right to Work Notice (English/Spanish)</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Success Engineer

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.

What we are looking for:
Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our EMEA team. 
What you will be doing:
As an Enterprise Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximise opportunities for our Enterprise Business customers and Semperis.
Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM’s strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions.
You will be responsible for:
<ul>
<li>
Designing success plans for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals
</li>
<li>
You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets
</li>
<li>
Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs
</li>
<li>
Leading training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations
</li>
<li>
Monitoring record-keeping to ensure that relevant customer information is captured to enable informed, personalised customer interactions with Semperis Support, Customer Success (CS), Sales, etc
</li>
<li>
Developing and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
</li>
<li>
Identifying potential customer references and assist with development of customer case studies
</li>
<li>
Gaining and maintain an understanding of Semperis technology, products, and services
</li>
<li>
In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program
</li>
</ul>
What you will bring to the table:
Technical &amp; Cyber Security Skills
<ul>
<li>
Hands-on product enablement experience with a security product vendor, including running product health checks, articulating the output with expertise, configuring or tuning alert and response rules, remediating Active Directory and Entra security posture vulnerabilities
</li>
<li>
Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organisation structures
</li>
</ul>
Strong foundational knowledge of cyber security domains:
<ul>
<li>
Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc
</li>
<li>
Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP)
</li>
<li>
Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2)
</li>
</ul>
Customer-facing &amp; Soft Skills -
<ul>
<li>
5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company
</li>
<li>
Executive presence &amp; communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language
</li>
<li>
Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives
</li>
<li>
Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities
</li>
<li>
Conflict resolution &amp; expectation management during incidents or escalations
</li>
<li>
Consultative selling &amp; value realisation: Identify use cases that justify expansion, upsell &amp; cross-sell modules, or multi-year renewals
</li>
</ul>
Business &amp; Strategic Skills -
<ul>
<li>
Renewal &amp; expansion forecasting (understand ARR, NRR, consumption metrics)
</li>
<li>
Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners (sales reps)
</li>
<li>
Risk identification (technical debt, low adoption, competing solutions) and mitigation planning (QBRs, escalation paths)
</li>
<li>
Competitive intelligence: Know how your product differentiates from the competition
</li>
</ul>
Preferences:
<ul>
<li>
Experience with SFDC and Active Directory
</li>
<li>
Fluent English language skills are required
</li>
<li>
German language proficiency would be a strong advantage
</li>
</ul>

#LI-LP1

Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you.
**Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days. 

<h3>Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. </h3>
<h3> </h3>
<h3>Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process. </h3>

Enterprise Customer Success Manager

Introduction to Demandbase:
Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform. 
As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom. 
About the Role
The Customer Success Manager II is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. This is accomplished by partnering with the client to achieve their objectives, driving customer adoption, accelerating time to live and value, and providing B2B digital business expertise. 
Responsibilities
<ul>
<li>
Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders
</li>
<li>
Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment
</li>
<li>
Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities
</li>
<li>
Identify and support expansion opportunities within the customer base in partnership with new business teams
</li>
<li>
Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination
</li>
<li>
Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape
</li>
<li>
Develop customer success stories, case studies, and references that demonstrate measurable impact
</li>
</ul>
Qualifications
<ul>
<li>
3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers
</li>
<li>
Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams
</li>
<li>
Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives
</li>
<li>
Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools
</li>
<li>
Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI
</li>
</ul>
Benefits
Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, paid holidays, and access to mental health and wellness resources. We also provide a 401(k) with pre-tax, after tax, and roth options, as well as short-term/long-term disability, life insurance, and other great benefits.
Our Commitment to Diversity, Equity, and Inclusion at Demandbase
At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.
We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!
We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.
Unsolicited Submissions
At Demandbase, we value thoughtful partnerships and direct connections with candidates. We’re not accepting unsolicited resumes or outreach from third-party recruiting agencies. Any unsolicited submissions will not be reviewed, and no fees will be paid.

Customer Success Manager II

<h3>Who are we?</h3>
At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.
We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

Why are we hiring for this role?
Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high-performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail-oriented, articulate, and credible with the ability to listen effectively and provide clear advice.
As a Customer Success Manager, you'll report to the Head of Customer Success, EMEA, and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.

What will you accomplish?
<ul>
<li>
You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
</li>
<li>
You will provide resources to your customers, including success plans, and customer-specific training sessions. You will also organize regular check-in calls.
</li>
<li>
You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement.
</li>
<li>
You will translate your customers’ requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
</li>
<li>
You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
</li>
<li>
Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales, and Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion, and cross-sell opportunities.
</li>
</ul>
What do we need from you?
<ul>
<li>
5+ years' experience in customer success, and account management working with or for enterprise organizations.
</li>
<li>
Self-starter with a proven track record of driving customer success and aligning complex customer solutions at the executive and department levels.
</li>
<li>
Experience with supporting, building &amp; maintaining customer relationships.
</li>
<li>
Highly organized with the ability to update existing documentation and document new processes.
</li>
<li>
Proven success in owning growth and revenue for a book of business including the end-to-end renewal process.
</li>
<li>
An understanding of cyber risk management or risk management frameworks.
</li>
<li>
Experience navigating large and complex organizations to multithread and uncover opportunities for expansion.
</li>
<li>
High level of proficiency in the English language, both written and spoken.
</li>
<li>
The ability to work cross-functionally with many internal groups and be a team player.
</li>
<li>
Can translate complex ideas to a variety of audiences.
</li>
<li>
Ability to work with multiple teams, stakeholders, and subsidiaries within an organization.
</li>
<li>
High energy and a willingness to learn.
</li>
<li>
Self-motivated, independent, and organized.
</li>
</ul>
What would give you an edge?
<ul>
<li>
Experience in Customer Success tools, such as ChurnZero or GainSight.
</li>
<li>
Experience with a CRM, such as HubSpot or Salesforce.
</li>
<li>
Understanding of technical cyber security compliance and certification activities such as NIST, PCI, and ISO27001.
</li>
<li>
Understanding of Cyber Security best practices.
</li>
<li>
Experience in project management.
</li>
<li>
Basic/working knowledge of APIs.
</li>
<li>
Experience navigating large enterprise relationships from implementation through value recognition and expansion.
</li>
</ul>
What’s in it for you?
<ul>
<li>
Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
</li>
<li>
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
</li>
<li>
$1500 USD annual Learning &amp; Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
</li>
<li>
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
</li>
<li>
18 weeks paid Parental Leave: Irrespective of parenting role
</li>
<li>
Personal Leave Allowance: This includes sick &amp; carer’s leave
</li>
<li>
Fully remote working environment: While we have physical offices in Sydney &amp; Hobart, we do not mandate compulsory attendance
</li>
<li>
Top-spec hardware: All team members will be provided with top-spec laptops for their role
</li>
<li>
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
</li>
<li>
Health Insurance: Access to comprehensive coverage
</li>
</ul>
UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work! Apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Please Note: Not all roles can be performed from the United States. Please check your specific job listing to confirm its advertised location. If the role you are applying for is listed as based in the US, we are currently only able to support hiring in the following locations: CA, CO, FL, IL, LA, MA, MD, MO, OR, PA, TX, WA, and DC.
Before starting work with us, you will need to undertake a national police history check and reference checks. Also, please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

Customer Success Manager

Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we&#x2019;re improving the world of work, one shift at a time, for 80% of the world&#x2019;s workforce: hourly workers. These are the dedicated employees who keep our world running &#x2013; from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive &#x2013; the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We&apos;re becoming an AI-native company, a commitment that means you&apos;ll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You&apos;ll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you&#x2019;re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Team You will be a member of our Delivery Services team, which includes all of the Consultants, Engineers &amp; Architects that deliver tailored workforce management solutions to global brands in hospitality, retail and healthcare. Our key focus is designing and delivering transformative solutions that help our customers grow their businesses into thriving workplaces. As a team we value the diverse perspectives and experiences each team member brings to the table and are looking for individuals who are passionate about having a huge part in building a best in class experience for our customers. The Role As a Lead Implementation Consultant - Payroll, you&#x2019;ll leverage your technical background to develop tailored solutions for our enterprise customers. You&#x2019;ll own the delivery lifecycle for new and existing implementations, developing strong relationships that set our customers up for success. You&#x2019;ll support the team with local internal initiatives and be given time to innovate and own areas of process improvement Manage the end-to-end delivery and implementation of complex Payroll projects for Deputy&#x2019;s largest enterprise customers. Responsibilities <ul><li>Act as a trusted advisor to customers by providing best practices, thought leadership and identifying areas of opportunity throughout the payroll implementation process</li><li>Mentor and support junior team members on payroll implementation best practices, technical nuances, and customer engagement strategies to build overall team capability and confidence</li><li>Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders</li><li>Define and communicate project plans with clearly defined timelines and deliverables</li><li>Collaborate with Solutions Architects to design custom solutions as needed to fulfil customer requirements</li><li>Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer&#x2019;s requirements and project timelines</li><li>Interpret and map customer&#x2019;s business structure to the Deputy platform, optimising for ease of use and performance</li><li>Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health</li><li>Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success</li><li>Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support </li></ul>Skills &amp; Experience <ul><li>Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams</li><li>Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives</li><li>Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines</li><li>Ability to understand and relate to both technical and non-technical project team members</li><li>Experience with enterprise SaaS applications</li><li>7+ Years of professional experience in delivery, implementation, or project management with at least 3 of those as a payroll implementation specialist </li></ul>Employee Perks <ul><li> Enjoy a flexible work policy, with a dedicated office 1 minute walk from Farringdon Station</li><li> Own a piece of Deputy through our Employee Share Ownership Plan (ESOP)</li><li> Work from home stipend to help you get set up and succeed from home</li><li> Benefit from our employee pension matching programme</li><li> Access private health and dental insurance</li><li> Take paid parental leave to support you and your family</li><li> Enjoy additional leave days &#x2014; including study assistance, celebration days and volunteering</li><li> 25 days&#x2019; holiday plus bank holidays</li><li> Feel secure with our income protection scheme for long-term absence due to illness or injury</li><li> Get involved with our global working groups; designed for collaboration, belonging and connection</li><li> Connect over weekly office lunches, social gatherings and industry events </li></ul>Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.

Lead Payroll Implementation Consultant

<ul><li>Role: Client Partner (Remote)</li><li>Location: Remote (Work from Anywhere)</li><li>Job Type: Full-Time</li><li>Payout: $220K - $400K/yr</li></ul> Role Overview:We are hiring for one of our clients, seeking an Enterprise Client Partner, Frontier AI to work on a full-time basis. The role focuses on driving adoption of advanced AI solutions across Fortune 500 enterprises. Responsibilities include identifying strategic opportunities, negotiating high-value contracts, and ensuring client success with cutting-edge AI technologies. Key Responsibilities:&#x2022; Own the full sales cycle from prospecting to contract negotiation for enterprise AI deployments.&#x2022; Collaborate with internal teams to align technical solutions with enterprise client needs.&#x2022; Build and maintain relationships with C-level executives and decision-makers at target accounts.&#x2022; Develop and execute go-to-market strategies tailored to specific industry verticals.&#x2022; Track and report on key performance indicators, including revenue targets and customer retention. Required Skills &amp; Qualifications:&#x2022; Minimum 5 years of experience in enterprise sales, preferably in AI, cloud, or SaaS.&#x2022; Proven track record of closing multi-million-dollar deals with Fortune 500 clients.&#x2022; Strong understanding of AI technologies, enterprise software, and digital transformation trends.&#x2022; Excellent negotiation, presentation, and communication skills.&#x2022; Ability to work independently and manage multiple high-priority accounts simultaneously. More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to the adoption of frontier AI solutions in enterprise environments. The position reports directly to senior leadership and plays a critical role in shaping the client strategy for a high-growth AI platform. Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications. Apply Now!

Client Partner (Remote)

Overview Working at Atlassian Atlassians can choose where they work &#x2013; whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This role is required to be performed from the UK. Responsibilities <ul><li>Executive Engagement &amp; Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys.</li><li>Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams.</li><li>Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion.</li><li>Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders.</li><li>AI &amp; Emerging Tech Enablement: Advise customers on leveraging Atlassian&#x2019;s AI and emerging technologies to enhance their strategies and operations.</li><li>Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams.</li><li>Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian&#x2019;s products, services, and customer experience.</li><li>Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value. </li></ul>Qualifications <ul><li>Experience in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers.</li><li>Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers.</li><li>Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention).</li><li>Experience with AI and digital transformation in enterprise environments.</li><li>Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices.</li><li>Proficiency with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools.</li><li>Excellent problem-solving, communication, and stakeholder management skills.</li><li>Experience with Atlassian-powered solutions, ITSM certification, experience with MEDDPICC or similar deal qualification frameworks. </li></ul>

Senior Principal Customer Success Manager, Strategic - UKI

1Password is growing. We&#x2019;ve surpassed $400M in ARR and we&#x2019;re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we&#x2019;re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world&#x2019;s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you&apos;re excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Own a specific geographical region or country within the EMEA market which includes target-accounts and an existing book of business that has companies with 3000+ employees. Primary focus is on hunting new business opportunities, building sales pipeline, and driving growth within the ENT sector. Upscaling existing account base through expansion and upsell, leveraging our Extended Access Management Identity. How We&#x2019;re Using AI Today Across GTM, we&#x2019;re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate &#x2013; from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs &#x2013; creating more time for meaningful customer engagement. If you&#x2019;re excited to reshape how you think, make decisions, and drive growth with AI, you&#x2019;ll feel right at home here. This is a remote opportunity within the UK. What We&apos;re Looking For <ul><li>5+ years of SaaS sales experience, preferably in security with a focus on Enterprise accounts OR top performance in MidMarket/Commercial and ready to step up.</li><li>Familiarity with the region across Italy, Spain (Southern Europe) Middle East and Africa</li><li>Italian and or Spanish language proficiency</li><li>(EMEA) Demonstrated success in owning and growing a geographical territory or country within EMEA.</li><li>Proven track record of meeting or exceeding sales quotas and KPIs.</li><li>Outstanding sales skills in prospecting, pipeline building, strategic account planning, value-based selling, and territory management, with meticulous operating rigor in pipeline management, forecasting, and pacing to target</li><li>Demonstrated success in upselling &amp; cross-selling to both new customers and across a book of business, and in uncovering customer pain points beyond what&apos;s initially shared</li><li>Proficient skills in business acumen, negotiation, relationship building, communication &amp; presentation skills to C-Suite</li><li>Demonstrated ability to understand and articulate complex cybersecurity concepts, particularly in Identity and Access Management.</li><li>Self-motivated, driven, and able to work independently in a remote setting.</li><li>Preferable proficiency with Salesforce, Slack, Zoom, Linkedin Sales Navigator &amp; Outreach </li></ul>Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. What You Can Expect <ul><li>Own Your Territory: Manage and grow your designated geographical region or country within EMEA, focusing on acquiring new ENT clients and expanding existing accounts.</li><li>Manage Pipeline: Build and maintain a healthy sales pipeline through proactive prospecting (cold calling, and networking), supplemented with inbound leads and effective pipeline development inline with our sales methodology.</li><li>Drive New Business Growth: Key Activities for effective sales strategies to meet and exceed sales targets including:</li><ul><li>Strategic Territory Segmentation: Refine client targeting by segmenting against Ideal Customer Profiles (ICPs) that align with enterprise needs and priorities.</li><li>Contextual Business Understanding &amp; Multithreading: Develop deep insights into the enterprise&apos;s structure, key decision-makers, and buying processes. Implement multithreading to engage various stakeholders across departments, ensuring broad influence and deeper engagement.</li><li>Excellence in Outbound &amp; Pipeline Generation: Leverage a combination of self-generated outreach, BDR collaboration, and marketing-driven initiatives to consistently build a high-quality pipeline.</li><li>Tailored Discovery &amp; Scoping: Align 1Password&#x2019;s value to the enterprise&apos;s unique challenges through comprehensive discovery and scoping, ensuring that proposed solutions are relevant and impactful at scale.</li><li>Continuous Improvement via Coaching: Maintain a growth mindset by actively participating in high-quality coaching sessions, driving incremental improvements in sales performance weekly</li></ul><li>Drive Organic Growth: Identify opportunities to expand and cross-sell 1Password&#x2019;s solutions within existing accounts by building key stakeholder relationships and leveraging your understanding of Extended Access Management.</li><li>Engage the Industry: Attend industry events, trade shows, and conferences to represent 1Password, build brand presence and build relationships with potential customers</li><li>Stay Informed: Stay up to date on cybersecurity trends and developments, particularly in Identity and Access Management, to provide valuable insights to clients and position 1Password as an industry leader.</li><li>Collaborate Cross-Functionally:</li><ul><li>Internal Collaboration: Foster strong partnerships with internal teams such as BDR, Solutions, Channels, Onboarding, and Customer Success to craft tailored solutions that address the complex needs of enterprise clients, ensuring alignment across the customer journey.</li><li>Multithreaded Client Engagement: Develop and maintain relationships across multiple stakeholders within enterprise client organizations, including C-level, IT, and security teams. This approach ensures a comprehensive understanding of the client&apos;s business, enhancing account health and expanding long-term value.</li></ul><li>Focus on Solution-Driven Selling:</li><ul><li>Implement 1Password methodology to ensure our solutions are strategically aligned with client goals and tailored to their specific needs.</li><li>Demonstrate a comprehensive understanding of client challenges, and position our offerings as impactful, customized solutions that drive value and outcomes.</li></ul><li>Present and Negotiate:</li><ul><li>Confidently present to executives, articulating the value proposition of our products and services.</li><li>Create mutual action plans to align the sales team and prospects on responsibilities, steps and timelines for closing deals.</li><li>Utilize effective negotiation skills to drive mutually beneficial outcomes. </li></ul></ul>UK-based roles only: The annual base salary for this role is between &#xA3;87,000 GBP and &#xA3;126,000 GBP, and is commission-eligible. This role is also immediate participation in 1Password&apos;s benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual&apos;s compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You&#x2019;ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you&apos;re looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We&#x2019;re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How We Work With AI We are committed to leveraging cutting-edge technology&#x2014;including AI&#x2014;to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn&apos;t just encouraged&#x2014;it&apos;s an essential part of how we will be successful at 1Password. This approach extends to our hiring process&#x2014;candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What We Offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing &#x1F476; Maternity and parental leave top-up programs &#x1FA7A; Competitive health benefits &#x1F3DD; Generous PTO policy Growth and future &#x1F4C8; RSU program for most employees &#x1F4B8; Retirement matching program &#x1F511; Free 1Password account Community &#x1F91D; Paid volunteer days &#x1F3C6; Peer-to-peer recognition through Bonusly &#x1F30E; Remote-first work environment <ul><li>Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. </li></ul>You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we&#x2019;ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we&apos;re experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you&apos;ve got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.

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