<h3>Who are we?</h3>
At <a href="https://jobicy.com/company/upguard" target="_blank" rel="noopener">UpGuard</a>, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.
We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

Why are we hiring this role?
Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.
As a Customer Success Manager, you'll report to the Lead CSM and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions. 
What will you do?
<ul>
<li>
You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
</li>
<li>
You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.
</li>
<li>
You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement.
</li>
<li>
You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
</li>
<li>
You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
</li>
<li>
Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales &amp; Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion &amp; cross-sell opportunities.
</li>
</ul>
What will you bring?
<ul>
<li>
2+ years' experience in customer success, project management or account management.
</li>
<li>
An understanding of cyber risk management or risk management frameworks.
</li>
<li>
Experience with supporting and building customer relationships in a scalable manner.
</li>
<li>
Highly organized with the ability to update existing documentation and document new processes.
</li>
<li>
High-level of proficiency in the English language, both written and spoken.
</li>
<li>
The ability to work cross functionally with many internal groups and be a team player.
</li>
<li>
Curious and willing to learn.
</li>
</ul>
What would give you an edge?
<ul>
<li>
Experience in Customer Success tools, such as ChurnZero or GainSight.
</li>
<li>
Experience with a CRM, such as HubSpot or Salesforce.
</li>
<li>
Experience in cyber risk management or risk management.
</li>
<li>
Understanding of Cyber Security best practices.
</li>
<li>
Basic/working knowledge of APIs.
</li>
<li>
Experience conducting training sessions.

</li>
</ul>
What’s in it for you?
<ul>
<li>
Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
</li>
<li>
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
</li>
<li>
$1500 USD annual Learning &amp; Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
</li>
<li>
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
</li>
<li>
18 weeks paid Parental Leave: Irrespective of parenting role
</li>
<li>
Personal Leave Allowance: This includes sick &amp; carer’s leave
</li>
<li>
Fully remote working environment: While we have physical offices in Sydney &amp; Hobart, we do not mandate compulsory attendance
</li>
<li>
Top-spec hardware: All team members will be provided with top-spec laptops for their role
</li>
<li>
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.
</li>
</ul>
UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work! Apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Please Note: Not all roles can be performed from the United States. Please check your specific job listing to confirm its advertised location. If the role you are applying for is listed as based in the US, we are currently only able to support hiring in the following locations: CA, CO, FL, IL, MA, MD, MO, OR, PA, TX, WA, and DC.
Before starting work with us, you will need to undertake a national police history check and reference checks.

Customer Success Manager

<h3>About <a href="http://customer.io/" rel="nofollow ugc noopener" target="_blank">Customer.io</a></h3>
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io" rel="nofollow ugc noopener" target="_blank">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
<h3>About the role</h3>
Hi, my name is Lauren, Senior Manager of Customer Success at <a href="http://Customer.io" rel="nofollow ugc noopener" target="_blank">Customer.io</a>, and I'm looking for a Customer Success Manager to join our Mid-Market, APAC or EMEA team.
You'll own the success of a dedicated portfolio of roughly 40-60 Mid-Market customers — acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle.
We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions — someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You'll be curious and eager to understand our app well enough to take a customer's use case and turn our features into outcomes that matter to them.
<h3>What we value</h3>
<ul>
<li>Curiosity about the business behind the customer: You're genuinely interested in how companies operate and enjoy learning your customers' industries and goals. You ask about the why behind a request before recommending a solution.</li>
<li>Trusted advisor, not ticket-taker: You build relationships that turn you into a strategic partner rather than someone who simply answers questions. You have well-formed opinions about customer experience and aren't shy about sharing them.</li>
<li>Ownership of commercial outcomes: You see CS as a value and growth engine. You take ownership of outcomes across your book and naturally look for opportunities to create more value, partnering with AM on retention and expansion.</li>
<li>Comfort in ambiguity: You thrive on complex, open-ended customer challenges — bringing together business context, technical understanding, and creativity to solve them. You're calm under pressure, highly organized, and able to juggle competing priorities across a full portfolio.</li>
<li>AI-forward thinking: You're comfortable using AI tools to improve your own productivity and your customers' outcomes, and you bring a growth mindset toward experimenting with new AI-powered ways of working.</li>
</ul>
<h3>What you'll do</h3>
<ul>
<li>Manage a dedicated portfolio of ~40-60 Mid-Market customers as their strategic partner across the full customer lifecycle</li>
<li>Lead onboarding — running kickoffs and milestone check-ins, and guiding customers to their first measurable outcomes</li>
<li>Build a deep understanding of each customer's goals and translate them into measurable, mutual success plans</li>
<li>Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations</li>
<li>Monitor customer health, spot adoption trends, and address risks before they impact success</li>
<li>Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed</li>
<li>Own escalations end to end — from identification through resolution — keeping customers informed and confident throughout</li>
<li>Advocate for your customers internally by sharing product feedback and influencing improvements to the customer experience</li>
<li>Drive AI adoption across your portfolio — coaching customers on AI-powered solutions and modeling what AI-native Customer Success looks like</li>
<li>Contribute to the broader CS organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives</li>
</ul>
<h3>What we're looking for</h3>
<ul>
<li>2+ years as a Customer Success Manager for technical products, in a SaaS environment</li>
<li>Experience communicating with software developers in a technical capacity</li>
<li>Opinionated about customer experience — you should have well-formed views in order to give customers strategic advice</li>
<li>Fluency in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this role)</li>
<li>Located in Australia, New Zealand, United Kingdom or Ireland</li>
<li>Bonus: experience designing lifecycle messages</li>
</ul>
<h3>Compensation &amp; Benefits</h3>
We believe in transparency. The salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
<a href="https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0" rel="nofollow ugc noopener" target="_blank">See full benefits here →</a>
<h3>Our Process</h3>
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
<ul>
<li>30-minute video call with Recruiter</li>
<li>45-minute video call with Hiring Manager</li>
<li>45-minute Homework Review Call + feedback with potential team members</li>
</ul>
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
<a href="http://customer.io/" rel="nofollow ugc noopener" target="_blank">Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href="http://customer.io/" rel="nofollow ugc noopener" target="_blank">Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href="mailto:jobs@customer.io" rel="nofollow ugc noopener" target="_blank">jobs@customer.io</a>.
<h3>Join us!</h3>
Check out our <a href="https://customer.io/careers/" rel="nofollow ugc noopener" target="_blank">careers page</a> for more information about why you should <a href="https://customer.io/about/" rel="nofollow ugc noopener" target="_blank">come work with us!</a> We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

Remote | Part-Time | Genuine Flexibility | Financial Advice This is a genuinely flexible opportunity for an experienced Client Service Manager who knows financial advice, is confident in their work and enjoys having real ownership. Working closely with one Adviser and supporting a portfolio of around 80 clients, you&#x2019;ll become a key point of contact for clients and play an important role in keeping everything organised, moving and compliant. This isn&#x2019;t a role where you&#x2019;ll simply be processing work handed down to you. We&#x2019;re looking for someone who can think ahead, prioritise, triage client needs and confidently manage the moving parts around an Adviser and their clients. You&#x2019;ll ideally bring: &#x2022; Strong Xplan experience&#x2022; Broad experience within financial advice&#x2022; Excellent client coordination and communication skills&#x2022; Confidence across platforms and implementation&#x2022; Experience preparing Records of Advice&#x2022; Strong compliance knowledge and attention to detail&#x2022; Excellent organisation and the ability to work autonomously&#x2022; A genuine interest in technology, artificial intelligence and improving how things are done The business is investing in technology and looking at how artificial intelligence and systems such as monday.com and co-pilot, can improve workflow and efficiencies. If you&#x2019;re someone who enjoys getting involved in this side of a business and finding better ways of working, you&#x2019;ll have plenty of opportunity to do that here. The flexibility is genuine.The role could work across three or four days per week, or potentially five shorter days. It is fully remote, although we are ideally looking for someone based in Sydney who can attend occasional important meetings or client events. There is also scope for the role to grow over time. And if you&#x2019;re an experienced Client Service Manager who ultimately sees yourself progressing towards becoming an Adviser, that pathway could also be supported. You&#x2019;ll be working with a very fair and flexible Adviser who wants someone capable, confident and trusted alongside him. If this sounds like the sort of role you&#x2019;ve been waiting for, I&#x2019;d love to have a confidential chat. Rachel Stefanovski | Stitch Partners

Client Services Manager

&quot;Every time people ask me how I&#x2019;m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I&#x2019;ve always had a knack for everything technical, but I&#x2019;ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.&quot; - Connor Rosine, Client Advocate Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology? As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform. Would you like to learn more about Absorb&apos;s Client Advocacy team? Check out the video below: What You&apos;ll Do <ul><li>Resolving the issues through phone, chat, and email communication channels in a fast paced environment.</li><li>Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution.</li><li>Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns.</li><li>Manage customer expectations regarding estimated response times for issue resolution.</li><li>Extensively research and document customer technical issues.</li><li>Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed. </li></ul>What You&apos;ll Bring <ul><li>1 + years&#x2019; experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc)</li><li>Basic understanding of core web components.</li><li>Exceptional attention to detail.</li><li>Proven time-management capabilities.</li><li>Excellent communication (both written and verbal) and active listening skills.</li><li>Ability to grasp technical concepts and explain them in simple term. </li></ul>Additional Preferred Qualifications <ul><li>Previous LMS/E-Learning experience.</li><li>Technical documentation experience.</li><li>Zendesk, MSSQL, Jira, Confluence experience.</li><li>Previous experience working with remote teams.</li><li>Fluency in other languages (would be a bonus but not required) </li></ul>Technologies We Use Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL Are you ready to become an Absorber? What We Offer <ul><li>Fully remote-first work with flexible work arrangements &#x1F3E1;</li><li>Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location &#x1F9D8;</li><li>New Hire Equipment Allowance and monthly Flex Allowance to support your success &#x1F4E6;</li><li>Endless opportunity for career growth and internal mobility &#x1F331;</li><li>Employee driven DE&amp;I programs &#x1FAF6; </li></ul>Who are we? Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities. Our Values Are Simple <ul><li>We achieve exceptional results by genuinely caring about each other and the work we do</li><li>We&#x2019;re united, and we grow through our commitment to elevating continual learning! </li></ul>AI @ Absorb We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we&#x2019;re redefining what&#x2019;s possible. We take an AI&#x2011;first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way. We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications. Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Client Advocate

Account Manager APAC - Must be in Australia or New Zealand I am hiring on behalf of my client. Protopia is looking for an experienced Account Manager or Project Manager to support our customers, universities across the Asia-Pacific region, with our B2B software. In this role you will onboard new clients, collaborate regularly with stakeholders, and support our customers operationally and through account management.&#xA0;&#xA0; We&apos;re a remote-only, global team and thus you will work closely with our team across time zones. Work will be performed primarily AEST with occasional overlap to US EST timezone. More importantly, this is a high-impact role where you will make a difference through meaningful work (support students!), learn a lot, and ideally be a long-term member (5+ years) of a growing team. We need someone who&apos;s looking for a permanent &quot;home.&#x201D; What You&apos;ll Do<ul><li>Lead onboarding, training and enablement for new customers.</li><li>Develop meaningful relationships with customer champions and key stakeholders.</li><li>Support customers and our team operationally.</li><li>Drive customer adoption and engagement across a diverse customer base.</li><li>Monitor customer health, identify risks early and proactively address concerns.</li><li>Create and deliver customer education initiatives, webinars and scalable resources.</li><li>Partner closely with the Protopia team to improve results.</li><li>Gather feedback and advocate for customer needs internally.</li><li>Continuously improve and help build processes as the company grows.</li></ul> You&apos;ll be great at this if:<ul><li>You&apos;ve worked in higher education (career services, alumni relations, advancement, student affairs, academic advising, anything adjacent)</li><li>You&apos;re a clear, warm communicator (email is our whole product, so this matters a lot)</li><li>You&apos;re organized enough to manage several partner relationships without dropping the ball</li><li>You&#x2019;re technically savvy, naturally curious, and comfortable with wearing multiple hats</li><li>You want meaningful, flexible part-time work, not a foot-in-the-door for 60-hour weeks.</li></ul> The practical stuff:<ul><li>20 hours/week, flexible scheduling around school hours or whatever works for you</li><li>Contract role, with room to grow as our APAC partnerships expand</li><li>Contractor compensation: USD $2,500 - $3,000 / month</li><li>Could expand to full-time when you and we are ready</li><li>Fully remote</li><li>Direct access to our founder and small team, no bureaucracy, no red tape</li></ul> Why ProtopiaWe&apos;re small, we move fast, and we actually believe in what we&apos;re building because when humans connect, magic can happen.&#xA0; You&apos;d be joining before the APAC side of this business is fully built out, which means your fingerprints will be all over how it grows, not slotted into a process someone else already wrote. If you want to matter more than you would at your last job, this is that.&#xA0;

Account Manager APAC

Join the company that’s building the telemetry infrastructure for the AI era. At <a href="https://jobicy.com/company/cribl" target="_blank" rel="noopener">Cribl</a>, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Location: Sydney
<h3>Why You’ll Love This Role</h3>
The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with customers.
The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.
 As An Active Member Of Our Team, You Will…
<ul>
<li>Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion</li>
<li>Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization</li>
<li>Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers</li>
<li>Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics</li>
<li>Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data</li>
<li>Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer</li>
<li>Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer</li>
<li>Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization</li>
<li>We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours </li>
</ul>
If You’ve Got It - We Want It
<ul>
<li>Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value</li>
<li>Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.</li>
<li>Customer facing presentation history in program reviews or similar events</li>
<li>Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle</li>
<li>Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes</li>
<li>Quick learner with good technical and problem-solving skills</li>
</ul>
Bonus Points/Preferred Qualifications:
<ul>
<li>
<ul>
<li>Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)</li>
<li>Solid technical understanding of managing customers through Customer Success Platforms such as GainSight</li>
<li>Working knowledge of major cloud providers (AWS, Azure, GCP)</li>
<li>You live in Sydney</li>
</ul>
</li>
</ul>
#LI-JK1 #LI-Remote
Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at <a href="https://cribl.io/about-us/" rel="nofollow ugc noopener" target="_blank">cribl.io/about-us</a>.

Customer Success Engineer, Sydney

This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings. Being a Senior Manager of Customer Success (APAC) at iManage Means You will lead the iManage Customer Success team across the APAC region, driving customer retention, adoption, and advocacy across our strategic portfolio. You will be both strategic and hands-on as you build and scale the team, define regional CS processes, and establish measurable business outcomes that position our customers for long-term success. Your leadership will help evolve how we engage with customers, improve delivery quality, and grow our regional presence. iM Responsible For <ul><li>Defining and executing the APAC customer success strategy aligned with company growth and customer retention goals; establish regional customer success metrics (NRR, GRR, CSAT, adoption rates) and drive accountability for outcomes.</li><li>Owning end-to-end CS delivery across the APAC region, focused on retention, expansion, and strategic engagement. Driving product adoption and value realization with customers, and partnering with APAC-based partners on onboarding, adoption planning, joint strategies, and governance - resolving gaps in partner-delivered CS activities.</li><li>Developing and executing evidence-based customer adoption and engagement strategies informed by customer behaviour data, regional benchmarks, and competitive intelligence; measuring effectiveness through defined KPIs and continuously optimizing based on results.</li><li>Leveraging predictive analytics and customer health scoring models to identify at-risk accounts, churn signals, and expansion opportunities; translating insights into proactive mitigation and growth strategies that demonstrably reduce churn and increase net revenue retention.</li><li>Establishing and maintaining strategic customer relationships with C-level stakeholders; conducting Executive Business Calls and Quarterly Business Reviews grounded in data analysis, usage metrics, and business outcomes; guiding account planning and aligning customer success objectives with iManage roadmap.</li><li>Conducting regular customer health assessments combining direct customer conversations with rigorous analysis of usage patterns, feature adoption, support engagement, and business outcomes; synthesizing insights to prioritize team resources and inform product strategy.</li><li>Acting as escalation point of contact for APAC customer issues, overseeing resolution with segment leaders for timely, well-owned responses. Partnering and maintaining strong cross-functional partnerships with support, professional services, and product on complex escalations, and track trends for systemic fixes.</li><li>Partnering with Sales to ensure smooth onboarding handoffs, developing account expansion plans, and identifying upsell and cross-sell opportunities aligned to customer outcomes.</li><li>Forecasting and managing the CS team budget, including resource planning, tool investments, and headcount; identifying opportunities to optimize delivery costs while maintaining quality and customer satisfaction.</li><li>Leading, mentoring, and developing a team of 4 Customer Success Managers; fostering a culture of accountability, continuous improvement, and customer advocacy; providing regular performance feedback aligned to the iThrive framework.</li><li>Developing and mentoring direct reports to think strategically and analytically; foster a culture of data-driven decision making and continuous learning; create clear development paths and career progression opportunities. </li></ul>iM Qualified Because I Have <ul><li>7+ years of customer success, account management, or post-sales leadership experience in a global B2B SaaS environment, preferably with legal tech or enterprise software experience.</li><li>5+ years of people management with proven success building, mentoring, and scaling customer-facing teams; demonstrated ability to improve team performance against key metrics.</li><li>Demonstrated ability to develop and execute customer retention and adoption strategies that measurably improve customer outcomes and reduce churn; track record of improving NRR, GRR, and CSAT.</li><li>Strong executive presence and stakeholder management skills with the ability to build trust with C-level customers, influence cross-functional teams, and drive alignment across regions.</li><li>Demonstrated strategic thinking and data-driven decision making; comfort analyzing customer metrics, usage data, and business outcomes to inform strategy and resource allocation.</li><li>A strong financial and operational acumen with experience forecasting, resource planning, budget management, and understanding of SaaS economics and metrics.</li><li>Proven ability to identify and mitigate customer risks, develop proactive solutions, and communicate transparently with internal and external stakeholders.</li><li>Experience leading customer success initiatives across multiple geographies or time zones; ability to work effectively in a distributed, cross-cultural environment. </li></ul>Bonus Points If I Have <ul><li>Direct experience in the legal tech industry or familiarity with legal and corporate workflows.</li><li>Working knowledge of iManage products, particularly iManage Work, Drive, Tracker, and Insight+.</li><li>Hands-on experience with customer success platforms such as Salesforce, or similar SaaS lifecycle tools.</li><li>Certification in project management (PMP) or ITIL service delivery frameworks.</li><li>Experience with customer segmentation, maturity models, or adoption benchmarking.</li><li>Track record of implementing scalable customer success processes and playbooks that support team growth. </li></ul>Don&#x2019;t meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn&#x2019;t align perfectly with every qualification we encourage you to apply anyways! iM Getting To <ul><li>Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!</li><li>Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.</li><li>Own my career path with our internal development framework. Ask us more about this!</li><li>Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses &amp; training.</li><li>Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.</li><li>Enjoy flexible work hours that empower me to balance personal time with professional commitments.</li><li>Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. </li></ul>iManage Is Supporting Me By <ul><li>Creating an inclusive environment where you&#x2019;re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in.</li><li>Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks.</li><li>Rewarding me with an annual performance-based bonus.</li><li>Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)</li><li>Offering comprehensive Private Group Health Plan and Superannuation.</li><li>Encouraging me to make use of our top-tier flexible time off policy, which includes 20 days of annual leave, 10 days personal carers leave, public holidays and the flexibility to take further additional time off as needed</li><li>Having multiple company wellness days each year to prioritize mental health and well-being.</li><li>Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. </li></ul>iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review. About iManage At iManage, we are dedicated to Making Knowledge Work. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we&#x2019;re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry&#x2019;s best and brightest. That&#x2019;s the iManage way. It&#x2019;s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more at: www.imanage.com Please see our recruitment privacy statement for more information on how we handle your personal data.

Senior Manager of Customer Success (APAC)

Position SummaryThe primary purpose of this role is to ensure Janison&apos;s customers receive outstanding support and product queries are responded and resolved within SLA timeframes. This will involve creating or updating support processes, knowledge articles, training and coaching Application Support Specialists.The Application Support Team Leader will oversee the day to day functions of the Support team and ensure the staff responds and resolves end user inquiries, assess or triage problems or issues from support tickets, emails, calls and chats raised by Janison&apos;s clients.Where required, the incident may need escalation; the Application Support Team Leader will work closely with Level 3 teams to provide assistance on incidents or tasks that are outside the scope of Level 2.The Application Support Team Leader will have full understanding of the functional knowledge of Janison products and services.Duties and Responsibilities<ul><li>Develop and maintain advanced knowledge of the functional, operational and technical aspects of Janison products.</li><li>Required to learn application configuration and apply understanding of infrastructure or development constraints for diagnosis.</li><li>Ensure regular participation is met in development sprints demos to maintain current knowledge of functional, operational and technical aspects of the Janison products.</li><li>Required to participate on product training to learn updates and support all Janison Products or Clients.</li><li>Participate on handover training for new clients transitioning into BAU Support.</li><li>Effectively and accurately communicate relevant product knowledge to clients and Janison staff in a timely manner.</li><li>Ensure that new unassigned tickets are triaged and responded to within SLA timeframes (First Reply Time).</li><li>Ensure that backlog tickets are resolved or escalated to JIRA within SLA timeframes (Agent Work Time).</li><li>Ensure that backlog tickets are updated in a timely manner with current developments within SLA timeframes (Next Reply Time or Periodic Reply Time).</li><li>Ensure that the client is provided with any known workarounds immediately or within SLA timeframes.</li><li>Ensure that regular requests for follow-up are issued to tickets that are pending the client&apos;s response daily.</li><li>Ensure testing is performed in test environments before the configuration is implementation into production environments.</li><li>Support testing SIT/UAT, report bugs and deficiencies identified in the product immediately</li><li>Defuse situations where there is a risk of client dissatisfaction.</li><li>Administration control of Zendesk Ticketing System, with cross knowledge requirements for Jira Ticketing System</li><li>Manage local and remote support staff</li><li>Product escalation point.</li><li>Hire and train Application Support Specialists as required to meet demands.</li><li>Lead and report staff performance/goal reviews.</li><li>Lead regular team meetings to discuss priorities, client and product updates.</li><li>Ensure Support Specialists are meetings SLA timeframes by actioning unassigned tickets, backlogs and escalating to Level 3 if required</li><li>Ensure Support Specialists are providing any known workarounds immediately.</li><li>Ensure Support Specialists are following best support practices.</li><li>Develop schedule for Dev, SIT, UAT and prod deployment with team as per clients expectations</li><li>Prepare SIT/UAT test plan and test scripts. Allocate testing tasks to Application Support Specialist</li><li>Request code merge and provide details for release in code merge</li><li>Create internal reports to report on Customer Support statistics: Ticket SLA&apos;s, Call SL&apos;s, Same Day Resolution, iSupport Consults, Customer Satisfaction, On time Delivery of Tasks and Knowledge Articles assigned.</li><li>Create scheduled external reports for Janison customers.</li><li>Produce ad-hoc reports as required</li><li>Arrange and lead client support meetings on Support topics if required.</li><li>Participate and provide a positive outcome for onsite client meetings held by other Janison staff.</li><li>Participate as requested in monthly client account reviews and provide support statistics as required</li><li>Perform deep dive analysis on incidents tagged for review to reduce escalations to Level 3 teams</li><li>Update client site configuration documentation with any changes that have been made within agreed timeframes and uploaded to the knowledge bank</li><li>Create or update Knowledge Bank articles for identified workarounds to be promoted to client facing resources</li><li>Regularly coach Application Support Specialists, provide and document feedback, and collaborate on improvement action plans.</li><li>Ensure the Application Support Specialists has access to knowledge resources and training needed</li><li>Identify blockers, risks and issues that can trigger attrition</li><li>Promote a #onejanison culture across the team.</li><li>Retain 90% of A players, manage up B players and roll out Performance Management initiatives for C players</li></ul>About YouEssential:<ul><li>At least 5 years&apos; experience in Technical IT Ops/System Admin role</li><li>At least 5 years&apos; experience in Customer Service role</li><li>Experience in SaaS based application support</li><li>Experience in Microsoft Office Operating Systems</li><li>Good understanding of computer systems (hardware, software and application), mobile devices and other tech products</li><li>Strong problem solving and logical aptitude</li><li>Demonstrates excellent team management skills</li><li>Proven ability to lead and/or manage client engagements such as support meetings</li><li>Ability to liaise with employees at all levels</li></ul>Desirable:<ul><li>Tertiary qualifications or equivalent experience</li><li>CSS, Automation and basic scripting knowledge favourable</li><li>Experience in Customer Service or Service desk/call logging systems i.e. Zendesk, Jira, Freshdesk, Genesys</li></ul>Why Janison?As a finalist in the 2023 Wrk+ Great Place to Work Awards, we offer a fun and inclusive workplace, plus:<ul><li>Access to our Employee Share Ownership Program: we&apos;ll match your shares up to $2,000 per year</li><li>A 5th week of annual leave (conditions apply) and a day off on your birthday</li><li>Parental leave benefit including paid leave and continued Super contributions</li><li>A day off each year to volunteer with a community-based organisation dear to your heart</li><li>Annual pay review and bonus program</li><li>A focus on virtual engagement and inclusivity to support our distributed, global workforce</li><li>Genuine development and upskilling opportunities</li></ul>Next stepsIf you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application. We can&#x2019;t wait to hear from you!&#xA0; &#xA0;By submitting your application with Janison, you confirm acknowledgement of Janison&#x2019;s Applicant Privacy Notice which you can view at this link.

Technical Support Manager

<ul><li>Full time Position - 76 hrs per fortnight</li><li>Location &#x2013; Cannon Hill</li><li>Flexibility - 3 days in the office, 2 days&apos; work from home</li><li>Salary - SCHADS Grade 4 - $92,279 + Super + Salary Packaging Benefits </li></ul>Endeavour Foundation is one of Australia&#x2019;s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality. About The Role We are seeking a dynamic NDIS Services Team Lead to join our passionate team at Endeavour Foundation. Reporting to the Operations Manager of Client Services, you&#x2019;ll play a pivotal role ensuring the delivery of high-quality enabling services supporting our front line Service Delivery teams, as well as leading a team of NDIS coordinators and rostering officers. Responsibilities <ul><li>Guide a team to drive quality assurance, compliance, and exceptional service.</li><li>Implement workforce optimisation and financial strategies that align with our mission and deliver sustainable results.</li><li>Be the go-to expert, coaching and sharing knowledge across the organisation.</li><li>Contribute to continuous improvement and business strategies that enhance the end-to-end client experience. </li></ul>About You <ul><li>Tertiary qualification in business, community services, or a related field (desirable).</li><li>Experience working with the National Disability Insurance Agency (NDIA) includes individuals who have previously worked with the NDIA or as a Support Coordinator, with a track record of leading successful, high-performing teams, ideally within NDIA or Support Coordination services.</li><li>Proficiency in Microsoft Suite and relevant applications, ensuring professional and timely completion of tasks.</li><li>Willingness to obtain a current National Criminal History check, Yellow Card, and Blue Card.</li><li>Solid experience in leading high-performing teams, with a working knowledge of the NDIS (preferably with a focus on SIL). </li></ul>Benefits And Perks <ul><li>Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free.</li><li>In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).</li><li>An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.</li><li>Discounts on Corporate Private Health Insurance Plans, white goods, and appliances.</li><li>Discounted family gym memberships through</li><li>Paid Parental Leave.</li><li>Reward and Recognition Program.</li><li>Free flu vaccinations. </li></ul>Intrigued? We&#x2019;d love to hear from you. Please click &quot;apply&quot; to submit your application. Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant&apos;s needs.

Client Services Team Lead

Flexible Remote Opportunity &#x2728;Account Manager We are seeking an organised and motivated Account Manager to support our retail operations in Australia. This remote role offers flexible working arrangements while working closely with the wider team to ensure smooth day-to-day operations and a positive customer experience. &#x1F537; Ideal Candidates:Individuals with strong communication, organisational, and problem-solving skills. Previous experience in retail, customer service, store operations, or team coordination is preferred. &#x1F537; Position Overview: Remote Full-Time &amp; Part-Time OpportunitiesFlexible Working ArrangementsWeekend AvailabilityTraining and ongoing support provided &#x1F537; Key Responsibilities: Manage relationships with assigned clients or accountsUnderstand client requirements and coordinate internal supportMonitor account activities, requests, and deliverablesProvide regular updates and respond to client inquiries &#x1F537; Location: Australia Applicants should have the appropriate right to work in Australia.

Account Manager

About UsProSpend is a leading Australian spend management platform helping mid-market organisations gain greater visibility and control over company expenditure.Trusted by more than 1,000 organisations across Australia and New Zealand, ProSpend combines expense management, accounts payable automation, virtual cards, supplier management and financial controls into a single platform that empowers finance teams to make proactive financial decisions while improving employee productivity. The OpportunityWe&apos;re looking for a commercially driven Account Manager to own and grow a portfolio of existing ProSpend customers.This is a quota-carrying sales role, not a customer success position. You&apos;ll carry monthly targets for new ARR from upsell and cross-sell, as well as a Professional Services quota. You&apos;ll also be accountable for protecting and expanding the revenue in your portfolio.Your role is built on four pillars. What you will do? 1. Sales: grow your portfolio<ul><li>Achieve your monthly ARR quota through upsell and cross-sell, plus your Services quota</li><li>Build your own pipeline through proactive outreach, account planning and opportunity discovery</li><li>Run the full sales cycle, from discovery and solution positioning through to proposal, negotiation and close</li><li>Manage your pipeline in HubSpot with accurate deal stages, close dates and forecasts for reporting and deal management</li></ul>2. Retention: protect your portfolio<ul><li>Review churn risk and usage drops every month</li><li>Build and run rescue plans for at-risk accounts</li><li>Lead annual renewals and negotiate pricing changes</li><li>Keep churn consistently low</li></ul>3. Engagement: drive adoption<ul><li>Deliver a proactive engagement plan for your portfolio through Executive Business Reviews (EBRs) and regular check-ins</li><li>Build trusted relationships with finance leaders and key stakeholders</li><li>Understand each customer&apos;s business needs and set them up for long-term success</li><li>Drive deeper adoption across the ProSpend platform</li></ul>4. Advocacy: turn customers into champions<ul><li>Generate social proof through public reviews, case studies and customer referrals</li><li>Invite customers to join beta programs and user groups</li><li>Bring customer feedback back to the team so our product roadmap reflects what customers need</li></ul>You&apos;ll also work closely with our Professional Services, Product and Support teams. You&apos;ll manage escalations when they arise and act as the voice of the customer inside ProSpend. What We&apos;re Looking For<ul><li>4-6 years&apos; experience in account management or B2B sales, ideally in SaaS, with a track record of meeting or exceeding quota</li><li>Proven ability to build your own pipeline without relying on inbound leads</li><li>Strong negotiation skills across renewals, pricing and commercial terms</li><li>A genuine love of talking to customers, and confidence engaging with CFOs and finance leaders</li><li>Disciplined CRM habits, with HubSpot experience highly regarded, and a commitment to accurate forecasting</li><li>A collaborative, cross-functional approach and a calm, solutions-focused manner during escalations</li><li>Strong organisation and the ability to manage a portfolio and competing priorities</li></ul>Experience in fintech, accounts payable, expense management, financial operations or B2B software is highly regarded but not essential. Why Join Us?This role suits someone who is motivated by targets, enjoys commercial conversations and wants real ownership of a customer portfolio, with a direct impact on ProSpend&#x2019;s revenue growth, retention and product direction.ProSpend is in an exciting growth phase, and we&apos;re continually reviewing and refining how we work so our processes scale with the business. This isn&apos;t a role where every week looks the same. You&apos;ll be expected to take initiative, adapt to change and identify opportunities to improve how our Account Management function operates as we grow. If you enjoy improving, evolving and owning outcomes, you&apos;ll thrive here.Interested? Apply through LinkedIn or contact us to learn more.

<ul><li>Manage a diverse portfolio of wholesale trustee clients</li><li>Build specialist experience across governance, compliance and managed funds </li><li>Take advantage of generous leave entitlements; up to 6 weeks annually</li></ul> Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust. Perpetual Corporate Trust (PCT), a specialist business within the Perpetual Group, is a leading fiduciary, custody and digital business in Australia, with operations in Singapore. We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever-increasing cyber security risks and maintaining compliance. Domestic and global financial institutions leverage our corporate strength, commercial approach, risk and compliance practices, expertise and service excellence in debt markets, managed funds and digital solutions to enable our clients success. About the Role Join Perpetual Corporate Trust&apos;s broader Managed Funds Services business. Manage a portfolio of wholesale trustee clients, supporting their relationship, operational and regulatory needs as part of the Wholesale Trustee team. You will work closely with clients, internal specialists and external service providers to support strong client outcomes, retention and revenue growth. You will also help the business improve the scalability and profitability of its client portfolio. Key Responsibilities<ul><li>Manage client relationships, maintain relationship plans and lead regular client meetings</li><li>Coordinate the onboarding of new business and the offboarding of trusts that are winding up</li><li>Review transaction documents, deeds and agreements before execution</li><li>Oversee regulatory obligations, including year-end financial statements, tax returns and annual distributions</li><li>Monitor service providers and maintain compliance information through the Client Connect system</li><li>Present at Board and Compliance Committee meetings when required and escalate legal or regulatory concerns</li><li>Manage billing, accruals and debtor positions while identifying opportunities to improve portfolio profitability.</li></ul> About you We&apos;re interested in hearing from people who have: <ul><li>A tertiary qualification, ideally in business, accounting, economics or law, or equivalent relevant experience</li><li>Around 5 years of experience in financial services, including at least 3 years in financial operations</li><li>Strong client and relationship management experience</li><li>Strong knowledge of managed funds operations, including custody, fund administration, registry, audit and investment operations</li><li>Strong process management skills and close attention to regulatory obligations</li><li>The ability to organise competing priorities and deliver accurately under time pressure</li><li>Confidence handling challenging client conversations and negotiating with counterparties</li><li>A practical, flexible and collaborative approach when working with internal teams and external providers.</li></ul> We love hearing from people who are inspired to shape the future with us. If you&apos;re excited about this opportunity or about joining Perpetual Corporate Trust, we encourage you to apply. How we work Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve. We&apos;re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive. Employee benefits<ul><li>We&apos;re committed to supporting hybrid working with our philosophy balancing business client and individual needs with 2 - 3 + days in modern recently renovated office </li><li>Work from anywhere in Australia for up to one month each year</li><li>An annual allowance to empower you to prioritise your personal wellbeing</li><li>Study support and commitment to supporting professional development.</li></ul>

Client Manager, Wholesale Trustee - Perpetual Corporate Trust

At Stryker, we partner with healthcare organisations to improve communication, workflows and patient care through innovative technology solutions. As a Clinical Associate, you&apos;ll be at the forefront of customer education and adoption, helping clinicians and healthcare teams confidently integrate new communication solutions into their daily practice and drive meaningful outcomes from day one. We are looking for someone to join our team on a 6 month fixed term contract. What You Will Do <ul><li>Deliver education and training programs for end users, super users and clinical leaders on communication solutions and clinical workflows.</li><li>Support customer implementations, including onsite and virtual go-live activities, to ensure successful product adoption.</li><li>Provide hands-on clinical support during early adoption phases, reinforcing workflow best practices and user confidence.</li><li>Partner with healthcare customers to identify training needs and deliver refresher education that improves utilisation and engagement.</li><li>Observe clinical workflows and document adoption trends, training outcomes and customer feedback for follow-up actions.</li><li>Escalate workflow gaps, user challenges and adoption risks to the appropriate internal stakeholders for resolution.</li><li>Coordinate training logistics, schedules and customer-facing activities to support successful implementations.</li><li>Promote safe, effective use of communication technologies through ongoing coaching, education and user enablement. </li></ul>What You Will Need <ul><li>Bachelor&apos;s degree in Nursing, Allied Health, Healthcare, Health Sciences or a related healthcare discipline.</li><li>Minimum 0 years of clinical, healthcare education, healthcare training or customer-facing clinical support experience.</li><li>Current Australian healthcare qualification or professional credential relevant to your clinical discipline.</li><li>Ability to travel up to 50% within Australia to support customer training, implementations and go-live activities. </li></ul>Preferred Qualifications <ul><li>Current Australian healthcare registration, licence or professional certification (e.g. AHPRA registration as a Registered Nurse, Physiotherapist, Occupational Therapist or Paramedic).</li><li>Minimum 1 year of experience delivering training or education within a clinical environment.</li><li>Minimum 1 year of experience supporting healthcare technology implementations, product adoption or go-live activities.</li><li>Minimum 1 year of experience in a customer-facing healthcare or clinical support role. </li></ul>Additional Information <ul><li>Field-based role supporting healthcare customers across Australia.</li><li>Travel of up to 50% is required and may include overnight stays, evenings and occasional weekends.</li><li>Valid driver&apos;s licence required.</li><li>This role involves onsite customer engagement in hospitals and healthcare facilities.</li><li>Relocation support is not available for this position. </li></ul>If you&apos;re looking to combine your clinical knowledge with education, technology and customer partnership, this is an exciting opportunity to make a broader impact across the healthcare system while developing your career with a global medical technology leader. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Clinical Associate - Smart Care ANZ

About Envato At Envato, we empower creative pros to thrive. We&apos;re here to help creatives bring their ideas to life, supercharge their workflows, and equip them with an unparalleled toolkit they can use anywhere. With unlimited access to world-class assets, innovative AI tools, and hands-on tutorials, we deliver what creatives need today - and are continually evolving our offering. As AI transforms the creative landscape, we&#x2019;re committed to building what&#x2019;s next for the future. We&#x2019;re a purpose-driven company and we&#x2019;ve long embraced flexible, inclusive ways of working. We&#x2019;re proud of the connected culture we&#x2019;ve built across our global team. Our values : Customer First, Build our Future, Make it Happen and Embrace Diversity guide everything we do, shaping how we work and grow. You can read more about us on our blog, including news of our acquisition by Shutterstock Inc in 2024. About The Role The Senior CRM Manager is responsible for shaping and delivering Envato&#x2019;s CRM and lifecycle marketing strategy, with a strong focus on customer engagement and email performance. This is a hands-on role that owns CRM strategy and execution across segmentation, campaign planning, automation, optimisation and measurement. Working in close partnership with the Community Engagement team, who develop proactive customer communications, the role ensures content is effectively translated into targeted, timely and personalised lifecycle experiences. The role combines deep CRM expertise, customer insight and data to improve customer outcomes, while also providing day-to-day guidance and development to one direct report. What You&apos;ll Be Doing <ul><li>Own and manage the CRM and email marketing calendar, aligning activity with customer, brand, product and business priorities.</li><li>Develop and execute data driven CRM and lifecycle strategies to improve customer acquisition, activation, engagement and retention.</li><li>Partner closely with Community Engagement on proactive customer communications, providing CRM expertise on audience, segmentation, timing, personalisation and channel execution.</li><li>Translate customer communications developed by Community Engagement into effective CRM campaigns, automated journeys and lifecycle experiences.</li><li>Design and optimise customer segmentation and personalisation approaches to improve relevance and performance.</li><li>Build, execute and continuously optimise CRM campaigns and lifecycle programs using Iterable and other CRM technologies.</li><li>Analyse campaign and customer data to generate insights, measure effectiveness and inform future communications.</li><li>Continually improve CRM processes, systems and ways of working to increase efficiency, scalability and impact.</li><li>Embed AI and automation into CRM workflows to improve personalisation, experimentation and operational effectiveness.</li><li>Partner across Community Engagement, Research, Brand, Product, Tech and Marketing to deliver cohesive customer experiences.</li><li>Maintain best practice across deliverability, compliance, experimentation and optimisation.</li><li>Contribute CRM expertise and customer insights to broader marketing and customer engagement planning.</li><li>Provide coaching, feedback and support to one direct report. </li></ul>About You <ul><li>Significant experience in CRM and lifecycle marketing, with deep expertise in email marketing.</li><li>Deep knowledge of segmentation, automation, personalisation, experimentation and lifecycle optimisation.</li><li>Strong hands-on experience with Iterable or similar marketing automation platforms.</li><li>Proven ability to build and execute sophisticated CRM campaigns, automated journeys and lifecycle programs.</li><li>Strong analytical capability, translating customer and campaign data into actionable insights.</li><li>Strong partnership skills, with experience working with content or customer-facing teams to turn communications into effective CRM experiences.</li><li>Strong stakeholder management and collaboration skills across multidisciplinary teams.</li><li>Experience using AI and automation to improve CRM performance, personalisation and operational efficiency.</li><li>Strong understanding of email deliverability, data privacy and marketing compliance requirements.</li><li>Experience coaching or supporting the development of others through clear feedback and guidance. </li></ul>Life at Envato <ul><li> Flexible Working : remote-first across Australia or New Zealand with flexibility for you to manage work and life as you need</li><li> Work from Anywhere : apply to work in another location for up to 3 months per calendar year.</li><li> Connection Budget : an annual budget to connect with the team IRL where and when possible.</li><li> Learning Budget : study leave and an annual budget for you to put towards your learning and development.</li><li> Home Office Allowance : a contribution towards your set-up and a monthly allowance to support work from home costs.</li><li> Wellbeing : access to a holistic assistance program that provides support in many areas of life and health.</li><li> Volunteer Leave : 2 days per calendar year to volunteer and give back to the community.</li><li> Parental Leave :20 weeks paid primary carer leave, and 6 weeks paid secondary carers leave. </li></ul>We appreciate the time you&#x2019;ve taken to apply to Envato and we&apos;re committed to responding to every applicant. By submitting your application you are agreeing to our Privacy Policy. If you would like to understand how we handle personal information before submitting your application, please read through our Privacy Policy . Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on lived experience, so if you&#x2019;re keen to apply and need reasonable adjustments please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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