This employer is a cyber security software company seeking a Director of Customer Success to manage and lead its regional customer success team.
The Role
• Lead a team of customer success managers, setting performance objectives, running reviews and building skill development plans.
• Provide thought leadership on customer strategy and roadmap, account governance and recurring strategic discussions with customers and internal teams.
• Develop adoption strategies, delivery plans and account expansion strategies.
• Be accountable for onboarding, training, implementation, support and advocacy for key strategic accounts.
• Work with Account Management to increase key customer success metrics, and present regular executive updates to leadership.
What You'll Need
• 7+ years of relevant experience in customer success, consulting or software implementation, with demonstrated success in customer success and leadership positions.
• A deep understanding of SaaS, go-to-market and business metrics, and prior responsibility for account adoption and retention.
• A strong technical background with the ability to connect complex concepts to customer-facing business value.
• Strong project management and superior written and oral communication skills.
What's On Offer
• Competitive salary
• A fully remote working environment, a work-from-home set-up allowance and a monthly lifestyle subsidy.
• 18 weeks of paid parental leave, an annual learning and development allowance and extra leave days.
Apply via Haystack today!