Join a customer support team working fully remotely and become a main point of contact for customers of a leading automotive group. You will support customers in Danish and English, helping them with their requests and keeping the relationship between the company and its users strong. The role can be done from Braga or from any other location in Portugal.
What You'll Be Doing
- Respond to customer requests by phone, chat and email
- Keep CRM records accurate and up to date with relevant customer information
- Build strong customer relationships through professional, empathetic and quick service
- Support customer retention and loyalty by making sure enquiries end with a successful outcome
- Work closely with team members and management
- Proactively flag emerging issues and suggest areas for improvement
- Help meet performance goals and the client's high standards for quality, efficiency and customer journey improvement
- Fluent or native-level Danish
- Good English
- Strong communication and interpersonal skills
- Ability to work effectively in a remote environment
- Preferably already living in Portugal
- Fully remote
- Danish schedule: Monday to Friday, 07:00 to 19:00 (rotating shifts)
- Saturdays and Sundays off
- €1,500 gross, paid in 14 instalments per year
- Food allowance of €7.63 per working day
- Candidates already living in Portugal are preferred, since the role is fully remote
- For candidates moving to Portugal, accommodation in Lisbon can exceptionally be provided if necessary