Customer Service Nightmare: She Was in the Right City but the Wrong State!

A Hilarious Mix-Up in Customer Service

Lots of cities in the U.S. have the same name but are located in multiple states. If you're not careful, you can end up in a very inconvenient situation.

See this ordeal from the perspective of a customer service worker.

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Right City, Wrong State?

I usually work thirds but covered a second shift recently. I work in one of those cities where multiple states have the same city name (like a bunch of Washington’s or Fairfield’s or whatever).

This led to confusion.

I get a walk-in around like 7 and these folks get checked in, and the lady who had been driving says, "This is [city], [state], right?"

Right city, wrong state.

It turns into a funny moment.

I said, "No, haha, this is [state]."

She asks when she crossed the border and I tell her about five hours ago.

She says, "Man, I really wasn’t paying attention!"

Here is What Folks Are Saying

SO refreshing! Humility FTW!

This is hilarious.

How embarrassing.

They should do an episode about that.

There are more dangerous mistakes, though.

This should be studied.

If you liked that post, check out this post about a rude customer who got exactly what they wanted in their pizza.